16 Service Crew jobs in South Africa

To prepare all KFC products in accordance with the KFC standard operating procedures, with strict adherence to Health and Safety standards

Prepare and cook KFC products using approved KFC standards and procedures when instructed by the manager

- Portion ingredients and cooked products using approved KFC procedures

- Hold and monitor product quality by checking and acting upon expiration dates and times for each product

- Ensure the correct use of product holding equipment in respect of holding times and temperatures

- Follow all standard procedures and schedules for cleaning and sanitizing food preparation and storage areas equipment and utensils

- Capture product preparation information and monitor product quality by checking and acting upon expiration dates and times for products

- Adhere to Yum’s culture principles

- Be obsessed about product quality by ensuring product is prepared and served to customers as per KFC standards and every customer is satisfied

- Perform other duties from time to time as requested by the Restaurant General Manager/Assistant Manager/Shift Supervisor

To prepare all KFC products in accordance with the KFC standard operating procedures, with strict adherence to Health and Safety standards

Prepare and cook KFC products using approved KFC standards and procedures when instructed by the manager

- Portion ingredients and cooked products using approved KFC procedures

- Hold and monitor product quality by checking and acting upon expiration dates and times for each product

- Ensure the correct use of product holding equipment in respect of holding times and temperatures

- Follow all standard procedures and schedules for cleaning and sanitizing food preparation and storage areas equipment and utensils

- Capture product preparation information and monitor product quality by checking and acting upon expiration dates and times for products

- Adhere to Yum’s culture principles

- Be obsessed about product quality by ensuring product is prepared and served to customers as per KFC standards and every customer is satisfied

- Perform other duties from time to time as requested by the Restaurant General Manager/Assistant Manager/Shift Supervisor

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POSITION INFO:

Opportunity available for Supervisors in George

• Responsible for the overall efficient running of the Restaurant (operations, financial, hygiene, and safety)
• To implement systems and plans as per the Restaurants policies and procedures
• Effective communication and management of all staff
• Support and coach restaurant staff as required
• Monitor progress against plans and take corrective action where necessary
• Ordering, control, and receiving of stock
• Effective scheduling of restaurant staff
• Submitting of relevant reports
• Cash handling and banking
• Ensure customer satisfaction and handling of customer complaints
  
  

• Responsible for the overall efficient running of the Restaurant (operations, financial, hygiene, and safety)
• To implement systems and plans as per the Restaurants policies and procedures
• Effective communication and management of all staff
• Support and coach restaurant staff as required
• Monitor progress against plans and take corrective action where necessary
• Ordering, control, and receiving of stock
• Effective scheduling of restaurant staff
• Managing controllable expenses
• Submitting of relevant reports
• Cash handling and banking
• Ensure customer satisfaction and handling of customer complaints
  
  

• Grade 12
• South African Citizens only
• MUST have a minimum of 2 years of Fast Food Restaurant Supervisor experience and preferably:- KFC, Hungry Lion, Chicken Licken, or similar Fast Food store experience
• Micros/GAAP POS – Minimum 2 years of experience
• Computer literate - MS Office
• Minimum 2 years POS experience (Micros/GAAP or similar POS)
  
  
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Advertising Services

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The purpose of the role is to lead and oversee the management of all aspects of the RFC restaurant business. Through coaching, developing, motivating and engaging all in-store employees, create a culture to be proud of. By adopting a ‘beat year ago’ mentality, you will ensure the continued growth and success of the RFC brand by developing and communicating a breakthrough strategy that delivers outstanding business results. By Driving Hospitality with Heart, ensure that every customer has an outstanding experience and product.

1. Lead and manage all aspects of your team through coaching, support, and engagement.
2. Build a strong culture in the restaurant by embracing Heartstyles leadership, RFC, and Group principles, recognition, and team engagement.
3. Follow a robust people plan to ensure staffing levels achieve optimum with the required part-time and full-time split.
4. Build people capability in the restaurant through a focus on functional know-how and leadership competencies.
5. Create clear and robust long-term succession plans.
6. Spot, recruit, and nurture high potential talent.
7. Encourage team ownership and accountability on results through robust performance management.
8. Communicate key information effectively to the store and management team.
9. Handle employee relations, including investigations and absence management.
10. Ensure compliance with government employment legislation.
11. Follow a robust onboarding process for new starters.
12. Ensure the team is trained in fire procedures, health and safety, food hygiene, and security procedures.
13. Maintain up-to-date personnel and training files.

1. Create a customer-focused environment.
2. Lead by example in guest engagement and interaction.
3. Utilize customer reporting tools to understand and improve guest experience.
4. Deliver industry-leading standards for Health and Safety and Food Safety.
5. Manage customer complaints in line with Company policy.
6. Review customer experience reports and develop action plans.

1. Maximize sales through exceptional operational standards and customer service.
2. Create and execute local marketing activities.
3. Understand local competition and increase visibility within the community.
4. Develop a strong sales culture in the store.

1. Maximize profitability by controlling restaurant costs.
2. Develop a strategy to maximize profitability.
3. Complete weekly labor schedules and paperwork.

1. Deputize for the Area Coach when required.
2. Follow Company security procedures.
3. Attend area meetings.
4. Act as an ambassador for the Company at community events.

1. Experience in a customer-facing environment.
2. Experience driving sales growth.
3. Passion and positive energy.
4. Coaching ability for a diverse team.
5. Basic knowledge of disciplinary processes.
6. Strong communication skills.
7. Enthusiasm for outstanding customer service.
8. Desire for career progression.

R20 000.00 to R25 000.00

Responsibilities

• Leading multiple Fast Food restaurants simultaneously
• Coaching Restaurant Managers to ensure that store gains market share and achieve customer, people, and profit objectives
• Drive customer satisfaction, facilities management, HR management, financial management, Informational management, risk management
• Good Sales/Marketing and time management
• High visibility leadership and coaching
• Daily store audits with weekly and monthly feedback to Managers
• Regular Restaurant visits
• Period and quarterly store audit routine
• Attend Operations meetings and communicate with Managers
• Assist managers to draw up SMART plans
• Following disciplinary procedures and chairing inquiries (presiding officer)
• Assist with the opening of new restaurants
• Build, align and develop the team according to company goals
• Business annual planning (budget for the region)
• Ensure that all stores are profitable
• Manage the local store marketing done by the Managers
• Handle suppliers where necessary
• Handle escalated customer complaints
• Head Office inspections to ensure store is running operationally
• Succession planning, people planning, and benching of staff for senior positions

Requirements:

• Matric/Grade 12. A relevant Business Management Diploma or Degree would be very beneficial
• MUST have +5 years experience as an Area Manager with Fast Food
• MUST have managed between 6 and 8 stores at the same time experience with high volume stores is essential
• Previous experience in KFC, Nandos, Barcellos, or similar is preferred
• Micros/GAAP POS experience
• Valid Driver''s license
• Own reliable transport
• Must be able to travel regularly
• SA Citizens Only
• Salary is dependent on relevant operational experience, skillset, and experience with high volume stores

Responsibilities:

• Operational Oversight:
  Monitor daily operations across all regional outlets to ensure adherence to brand standards, SOPs, and customer service excellence.
• Franchisee Support & Development:
  Build strong relationships with franchisees, guiding business performance, marketing initiatives, and operational improvements.
• Performance Management:
  Analyze sales, labor, and cost metrics. Identify underperforming stores and implement corrective action plans.
• Training & Compliance:
  Ensure franchisees and their teams are trained on new products, systems, and compliance requirements (health, safety, labor laws).
• New Store Launches:
  Support site selection, store setup, and opening processes for new franchise locations.
• Marketing & Promotions:
  Collaborate with marketing teams to roll out regional campaigns and evaluate their effectiveness at the store level.
• Reporting:
  Provide regular performance reports to senior leadership, highlighting wins, risks, and opportunities.

Requirements:

• Diploma or Degree in Business, Hospitality, or Franchise Management

• Minimum 5 years experience in a multi-unit QSR or franchise operations role
• Strong leadership, coaching, and conflict resolution skills
• Financial acumen with the ability to interpret P&Ls and drive profitability
• Willingness to travel extensively within the region
• Valid drivers license and own reliable transport