459 Service Coordinator jobs in South Africa

We are looking for a Service Coordinator to join our TNT Fire & Safety team to provide recommendations and suggestions for new services to our clients. We need someone detail-oriented with an eye on customer satisfaction to ensure clients receive the services they need for a speedy recovery.

A Service Coordinator's responsibilities include working directly with clients, technicians and stakeholders to ensure efficient and professional service.

Please do not apply if you do not fit the minimum requirements.

Key Responsibilities

• Manage correspondence and communication with all service providers, sub-contractors, and other stakeholders via email and telephone
• Assist in the preparation and coordination of reports and presentations using Word, Excel, and other MS Office programs.
• Respond timeously and professionally to any queries that occur during the delivery of services and installations
• Liaise with accountants and collate creditor invoices
• Perform admin duties such as organizing and managing files, scheduling appointments, tracking service records, ordering supplies, etc.
• Monitor the services being provided and stay up to date on any services being introduced or discontinued
• Evaluate the quality of all services and identify areas of improvement
• Provide an admin support role to the Technical Services Manager

Requirements and skills

• A minimum of 3 years of proven work experience as a Service Coordinator or similar customer service role
• Have a minimum of 2 years' experience using MS Office – Specifically EXCEL (mandatory)
• Able to work independently and within a team
• Strong problem-solving ability
• Can multi-task and work independently
• Strong work ethic and service skills
• Excellent communication and interpersonal skills
• Motivated and able to navigate their own learning by staying up to date with services, policies, and regulations
• Strong record-keeping and analytical skills
• Excellent organizational skills and attention to detail
• A diploma in administration is preferred but not compulsory

Salary is negotiable and dependent on experience and qualification.

Kindly note: By applying for this position, you provide TNT Fire & Safety permission to conduct the necessary background checks, including criminal and credit reports.

Job Type: Full-time

Pay: R12 000,00 - R15 500,00 per month

Ability to commute/relocate:

• Elsies River, Western Cape: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma (Preferred)

Experience:

• service industry: 3 years (Required)

Application Deadline: 2025/10/15

Company Description

CompuDynamics South Africa provides comprehensive IT solutions for businesses, covering IT hardware/software sales, support, upgrades, and repairs. We offer network services, cloud solutions, server support, and customized application development. Our dedicated team of engineers supports clients both on-site and remotely. We cater to various sectors, including retail, warehousing, pharmacy, and petroleum, providing point of sale solutions, data recovery, security solutions, and IT consulting. Based in Bedfordview, we ensure seamless operations with 24/7 standby engineers and tailored SLA contracts.

Role Description

This is a full-time on-site role for a Field Service Coordinator located in Bedfordview. The Field Service Coordinator will be responsible for managing and scheduling field service operations, ensuring customer satisfaction, providing customer support and service, and maintaining clear and effective communication with clients. The coordinator will oversee service delivery, manage field technicians, and handle any issues that arise during field operations.

Qualifications

• Field Service skills and experience
• Customer Satisfaction, Customer Support, and Customer Service skills
• Excellent Communication skills
• Ability to manage and schedule field operations
• Problem-solving and organizational skills
• Experience in IT or a related field is a plus

Field Service Coordinator

Sulzer offers you a wealth of opportunities to drive your career into the direction that you want, depending on your skills and interests. We invite you to apply if you are ready to take the next step.

Location: South Africa

Company: Sulzer Pumps - Services Division

Employment Type: Full-Time

Job Summary:

Sulzer is seeking an experienced Field Service Coordinatorr who will planning, coordinating, and organizing Field Service projects to support the operations key activities such as manpower scheduling, tooling and subcontractor sourcing, travel arranging, sales support, scoping, / management and other requirements to ensure flawless Field Service project execution.

Main tasks and responsibilities:

• Analyzing requests from both Internal and external customers;

• Costing requests & tracking of cost during field service projects execution;

• Involved in updating manpower plan for field Service projects;

• Generating purchase requisitions;

• Consulting with subcontractors and suppliers with regard to project preparation, delivery times and consumables procurement;

• Re-costing of extra work;

• Managing and maintaining inventory of Field Service tool containers & special tools;

• Organizing all travel for the field service crew;

• Updating all Field Service project information in ERP;

• Carrying out activities within the scope of concluded agreements;

• Carrying out cost calculations and close out costings.

Qualifications and Experience:

• Work experience: >5 years
• Expertise (e.g. professional, technical): Vocational degree as Technician and Field Service experience in the field of rotating equipment
• Education: Level: Apprenticeship Subject: Mechanical Engineering Certifications: Technical degree
• Languages: English other languages are a plus
• Soft skills: project management and communication skills
• Other: team player, flexibility on working times, acts according to our Code of Conduct and MS office skills

Additional Requirements:

• Must be willing to work long hours and weekly schedules that are not uniform on a day-to-day basis.
• The Field Service Coordinator needs to be open to travel worldwide

No visa or work permit support can be provided for this role.

Do you have a question about the role?

Reach out to the talent acquisition team at the following email address: We are looking forward to hearing from you

To apply, complete your Profile in Success Factors.

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2025 in Brazil, China, Finland, Germany, Ireland, Switzerland, South Africa, the UK and the USA.

We're seeking a candidate who embraces challenges with confidence and determination—someone who is goal-oriented, self-motivated, and driven to succeed.

Key Responsibilities:

• Act as the main point of contact for clients, responding to inquiries, concerns, and service requests promptly and professionally
• Develop and nurture strong client relationships by understanding their business needs and expectations
• Work closely with internal teams to ensure smooth project execution and high levels of client satisfaction
• Relay client feedback, requests, and requirements to the appropriate internal stakeholders to support continuous improvement
• Identify and pursue opportunities to upsell or cross-sell additional services and solutions to existing clients
• Support the sales team in onboarding new clients and ensuring a seamless handover and integration process
• Monitor client accounts, track performance metrics, and take proactive steps to support retention and growth
• Address and resolve client issues or conflicts efficiently, maintaining a positive client experience throughout the engagement

Qualifications and Requirements:

• At least one year of experience in client liaison or a similar client-facing role, preferably within a related industry
• Demonstrated ability to build strong relationships with clients through excellent interpersonal and communication skills
• Highly organized with the ability to manage multiple priorities simultaneously while maintaining attention to detail
• Strong critical thinking and problem-solving skills, especially under pressure
• Proficient in using CRM systems and the Microsoft Office suite (Outlook, Word, Excel, etc.)
• Flexible and adaptable, with the ability to tailor approaches to meet diverse client needs
• Familiarity with sales strategies and techniques is an asset

Work hours:

• Monday- Friday: 08:00-17:00

Please note that this is a full-time position.

Job Types: Full-time, Permanent

Pay: R6 000,00 - R14 000,00 per month

Work Location: In person

Vacancy: Customer Services Coordinator

Region: Midrand

Reporting to: Commercial Contact Centre Manager

Overall purpose of the Job:

The overall purpose of this job is to capture, and action Service Requests received nationwide from our NKA and Commercial clients. To ensure quoting is done accurately and within a acceptable turnaround time. Follow through of jobs with technical and proper communication between Fidelity and the client.

Minimum qualifications and experience:

• Matric qualification or equivalent
• Mathematics pass rate
• Computer Literate (MS Office, advanced Excel, PowerPoint, MS Teams)
• Professional and well presented
• Ability to work well under pressure
• Time management
• Self-motivated
• Reliable transport
• Mobile phone

Main duties:

• Receive and manage calls and emails professionally and efficiently
• Utilize the CRM platform (Pulse) to create and send quotes to Customers for services to be rendered
• Follow up on Purchase Orders and signed quotes
• Send through assigned jobs to technical and follow up with ETA for technicians to be at site
• Troubleshoot with clients to identify the problem, and offer a viable solution

We reserve the right not to make an appointment to any advertised position. Whilst preference is always given to existing employees and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria. Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Company Description

Cloud Integration Services assists medium to large business enterprises by actively providing IT support, services, and solutions. The goal is to optimize IT infrastructure to be more cost-effective, secure, and reliable. We focus on enhancing IT efficiency and ensuring robust performance. Our services are tailored to meet the specific needs of each client, ensuring they achieve operational success.

Role Description

This is a full-time on-site role based in
Milnerton Cape Town ONLY
. The Help Desk Coordinator will be responsible for providing technical support, managing help desk requests, troubleshooting issues, and ensuring effective communication with clients and team members. The role involves analyzing problems to provide timely solutions and maintaining a high level of customer satisfaction.

Qualifications

• Experience in a helpdesk or IT support role (1–3 years typically)
• Technical Support, Help Desk Support, and Troubleshooting skills
• Strong Communication and Analytical Skills
• Proficiency in managing helpdesk software and tools
• Excellent problem-solving abilities
• Ability to work efficiently in a team-oriented environment
• Relevant certifications or experience in IT support is a plus
• Ability to work on Sage platform for quoting.
• Must be able to work standby hours when needed.
• Problem-solving mindset and attention to detail

Please apply via Linkedin.

Should you not receive a response within 2 weeks of your application, kindly take it as you were unsuccessful.

SITE: BOKSBURG

DIVISION: CORRUSEAL GROUP

REPORTING TO: GROUP CHIEF INFORMATION OFFICER

PURPOSE OF THE JOB

Responsible for maintaining and supporting end user computing, basic enterprise network and server infrastructure to ensure optimal performance and security.

KEY RESPONSIBILITIES

MAINTENANCE OF ENTERPRISE NETWORK AND SERVER INFRASTRUCTURE

• Installs updates for server hardware and software systems.
• Monitors server performance to ensure efficient and secure operation.
• Coordinates with other IT professionals to ensure efficient network and server usage.
• Maintains basic network hardware and software systems.
• Monitors and maintains high standards of user experience on business applications relating to end user computing.
• Ensures that datacentre server rooms are always 100% compliant with power, cooling, access control and servicing of the equipment
  .

TROUBLESHOOTING AND REMEDIATIONS OF FAULTS

• Identifies and troubleshoots network and server-related issues based on Aruba and Microsoft best practises.
• Identifies and troubleshoots end user computing related issues based on best practise guides by current technology vendors solutions implemented at business.

SECURE AND RESILIENT INFRASTRUCTURE

• Performs Windows updates on non-critical servers and end user computing devices.
• Maintains enterprise cybersecurity hardware and software by ensuring all versions are up to date for end user computing and enterprise infrastructure.
• Manages user accounts, permissions, and system controls relating to end user computing and enterprise applications.

PROJECT MANAGEMENT

• Actively participates in high level, business-wide projects. This involves both working independently and as a part of a team to fulfil the project delivery objectives.
• Delivers projects on budget and on time
  .

SKILLS AND COMPETENCIES

• Adaptability
• Good communication skills (verbal and written)
• Customer focus
• Decision making
• Information monitoring
• Planning and organising
• Analytical
• Attention to detail
• Problem solving skills

REQUIRED MINIMUM QUALIFICATIONS / EXPERIENCE

• Hardware certification- A+
• Network certification- N+
• Microsoft certification.
• Two (2) years' experience working in IT as Junior IT Helpdesk Technician with the respective technology at an intermediate level with experience in installation, configuration, maintenance and support
• Two (2) years' experience at an intermediate level working on Microsoft Windows Server 2019 and 2022.
• Two (2) years' experience installing, configuring and working on Windows desktop edition.
• two (2) years' experience working on enterprise level and point detection and reaction software.

Servest is a world class business which is innovative and a leader in the Integrated Facilities Management Industry. The company offers an innovative environment that will accelerate your development and skills, as the highest value is placed on attracting top talent to the organisation. Applications that meet the stated requirements are invited for a
vacancy exists for a dynamic and driven Help Desk Administrator to join a team based at our Head Office. This role reports directly to National Operations Lead, in the Cleaning Business Unit.

Servest is a world class business which is innovative and a leader in the Integrated Facilities Management Industry. The company offers an innovative environment that will accelerate your development and skills, as the highest value is placed on attracting top talent to the organisation. Applications that meet the stated requirements are invited for a vacancy exists for a dynamic and driven Help Desk Administrator to join a team based at our Head Office. This role reports directly to National Operations Lead, in the Cleaning Business Unit.

• Grade 12/Matric.
• Computer literacy (MS Office Suite essential)
• 2–3 years' experience in customer service, call centre, or hospitality front-line role.
• Knowledge of facilities management processes and systems advantageous.
• Proficiency in English (additional languages an advantage).

• The applicant must possess the following traits and skills:

• Strong customer service and communication skills (verbal & written).

• Excellent logging, monitoring, and follow-up ability.
• Ability to manage automatically logged email requests and ensure timely client feedback.
• Strong attention to detail and accuracy in capturing information.
• Ability to work under pressure and manage time effectively.
• Professional, resilient, and client-focused attitude.
• Ability to work independently with minimal supervision.

• Answer all helpdesk calls within 20 seconds and respond to clients in a professional and courteous manner.
• Monitor automatically logged email requests, acknowledge receipt, and ensure clients receive prompt progress updates.
• Ensure all open logs (phone or email) are followed up and completed within SLA, preferably within 24 hours.
• Categorise, prioritise, and assign requests to relevant teams or suppliers, and ensure prompt feedback on progress to the customer.
• Escalate unresolved, delayed, or high-priority issues to the Helpdesk Supervisor or relevant manager.
• Handle difficult callers professionally and escalate when necessary.
• Create and process purchase orders timeously and accurately.
• Receipt invoices daily and follow up on outstanding invoices.

Behavioural Competencies

• Emotional intelligence and resilience.
• Strong interpersonal and relationship-building skills.
• Ability to adapt to change and remain productive under pressure.
• Professionalism and integrity in client and team interactions.
• A proactive, self-motivated approach to work.

Key Performance Indicators

• All inbound calls answered within 20 seconds.
• All email requests acknowledged within 1 hour.
• All open logs resolved or escalated within SLA, preferably within 24 hours.
• Minimum SLA compliance rate of 95% for call and email handling.
• Accurate and complete logging of 100% of client interactions.
• Consistent positive client feedback on communication and responsiveness.