357 Service Consultant jobs in South Africa
Customer Service Consultant
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Position Overview
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
We are seeking a professional and detail-oriented
Customer Service Consultant
to join our team. This role involves managing customer interactions, handling administrative tasks with precision, and ensuring high-quality service delivery. The ideal candidate will have a neutral accent, excellent communication skills in English, and a strong background in customer service particularly within rentals, property, or related sectors.
Start Date: 22 September 2025
This position requires working hours aligned with the United States, ensuring seamless communication and collaboration across teams and stakeholders within this time zone.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Key Responsibilities
POSITION RESPONSIBILITIES
- Handle inbound calls, emails, and queries promptly and professionally.
- Provide accurate information and resolve customer issues efficiently.
- Maintain detailed and error-free administrative records.
- Ensure compliance with company policies, processes, and quality standards.
- Support customers with property and rental-related queries, ensuring a smooth experience.
- Collaborate with internal teams to ensure customer satisfaction.
Candidate Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All Positive, And Driven Applicants Are Encouraged To Apply. The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities
- Grade 12 / National Senior Certificate (or equivalent).
- Minimum 1–2 years' experience in a customer service role within a BPO environment.
- Experience in rentals, property, or related industries is preferred.
- Strong administrative skills with exceptional accuracy and attention to detail.
- Excellent command of the English language (both written and spoken).
- Neutral accent for effective communication.
- Clear criminal record.
Compensation Details
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect From MCI
We understand the importance of balance and support, which is why we offer a variety of benefits that go beyond Salary. Our team members enjoy:
- Annual Leave: Earn paid time off to rest, recharge, or attend to personal matters.
- Health Benefits: After probation, employees qualify for Medical Insurance. This gives you access to general practitioners, chronic medication, basic dental and optical care, as well as emergency services, ensuring essential healthcare support and peace of mind.
- Career Growth: We prioritize internal promotions and offer clear pathways for advancement across departments.
- Paid Training: Gain valuable skills and knowledge while earning a salary.
- Positive Work Environment: Join a collaborative, team-oriented culture that values engagement and support.
- Casual Dress Code: Enjoy a relaxed dress policy that lets you work comfortably.
Compensation & Benefits That Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today
Physical Requirements
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT
All MCI Locations
- Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
EQUAL OPPORTUNITY EMPLOYER
At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits , social and recreational programs, and discipline . In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
About Mci (parent Company)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
customer service consultant
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We are on the lookout for a Customer Service Consultant based in JHB North
As a Customer Service Consultant, you will be responsible for:
- Customer Handling
- Administration
Client Service
1–2 years call centre experience preferable/ Customer service experience/Administrative experience
- Matric
- Customer service skills
- Conflict resolution skills
- Brand development
- Attention to detail
- Self-motivated
- Ability to work under pressure
- Interpersonal skills
- Communication skills (verbal & written)
- Time management
- Planning & prioritisation
- Administration skills
Customer Service Consultant
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- Assist customers with all travel related services and customer enquiries (Inbound & Outbound).
- Achieve, ensure and maintain optimal accessibility for customers to support the achievement of performance targets.
- Deliver exceptional and consistent customer service to ensure high-quality interactions and satisfaction in every customer engagement.
- Always maintain up-to-date product knowledge to ensure consistent and effective customer satisfaction.
- Meet daily productivity expectations, including call volume, response times, and resolution.
- Provide excellent customer service, resolve issues efficiently, and ensure a smooth travel experience for passengers.
Job Types: Full-time, Permanent
Pay: From R9 185,00 per month
Application Question(s):
- Do you have secondary education (Matric) with 50%+ achievement on subjects Geography/Tourism and Maths LIT/Pure
- Do you have at least 12 months experience working in an international Contact Centre Environment?
- Are you comfortable to work within a 24/7 shift environment?
- Are you available to start in the next 2 Weeks?
Work Location: In person
Customer Service Consultant
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About the Role – Lufthansa InTouch Consultant
This permanent position is essential to our global customer support operations. We are looking for a self-motivated, disciplined, and solution-oriented individual who thrives in a dynamic, fast-paced environment.
You will assist Lufthansa passengers worldwide with flight-related queries via telephone, requiring strong communication, research, and policy navigation skills. Excellent computer proficiency is a must.
Work Environment:
We operate 24/7/365, supporting international markets. Shifts include weekends, nights, and public holidays on a rotational basis.
Minimum Requirements
- Completed NQF Level 4 or valid Matric with Mathematics/Mathematical Literacy, Geography or Tourism (≥50% aggregate)
- Diploma or Degree in Tourism from CPUT (completed or in progress)
- Minimum 12 months of customer service and/or call centre experience
- Strong computer literacy (speed, accuracy, navigation)
- Valid South African ID
Job Type: Full-time
Application Question(s):
- Why are you interested in joining Lufthansa InTouch?
Education:
- High School (matric) (Required)
Experience:
- Customer Service : 1 year (Required)
Location:
- Cape Town, Western Cape 8000 (Required)
Work Location: In person
Customer Service Consultant
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At HARTMANN, we're all in to help, care, protect and grow. We support healthcare professionals, that they can focus on what really matters: to positively impact people´s life. We realise solutions that make a difference. And with your commitment you can grow on your job every day. At HARTMANN we believe in the difference you can make.
Join our team as
Customer Service Consultant
ZAF-Johannesburg
As a Customer Services Consultant you will be responsible for providing excellent customer service to HARTMANN South Africa's customers through being knowledgeable of products and procedures, friendly and efficient to supporting HARTMANN South Africa to be best in class.
Responsibilities:
- The primary activity for a customer service consultant is to process orders accurately and efficiently.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- When required escalate queries and complaints to the correct department manager.
- General administrative duties including filing of completed orders and credit notes.
- Preparing correspondence and quotes and providing product knowledge on company products to clients.
- Assuring that back orders are released when stock is booked in and back-order reports completed weekly and sent to stock controller.
- Keeping the out-of-stock notice board up to date.
- Assuring that all returns are actioned accordingly, and that the customer credit gets completed.
- Sorting of post and internal print work.
- Booking out of sample requests and making sure the correct clients receive the samples.
- Building and maintaining a professional relationship with Hartmann customers.
- Maintain customer records by updating account information.
Qualifications:
- Grade 12 (Matric)
- Excellent knowledge of SAP and MS Office
- Proficiency in English and Afrikaans
- Ability to multitask and prioritise daily workload
- Exemplary planning and time management skills
- High level verbal and written communications skills
Shape a career that's focused on healthcare customers, fit for the future and grounded in a culture of trust and openness. Apply now via our online platform.
Your personal contact:
Tshego Moagi
Customer Service Consultant
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Job Title: Customer Services Consultant
Company: Korean Motor Spares
Job Type: Full-time, On-site
About Us
Korean Motor Spares, established in 1996, is one of South Africa's leading importers and distributors of Hyundai, Kia, Daewoo and Ssangyong spare parts. With branches nationwide, we pride ourselves on supplying high-quality parts, excellent customer service and maintaining strong relationships with both retail and trade clients.
We are currently seeking a dedicated and experienced Auto Parts Customer Service Consultant to join our Edenvale Main Branch team.
Key Responsibilities
- Provide expert advice and sales support on a wide range of Korean vehicle parts (Hyundai, Kia, Daewoo, Ssangyong).
- Assist online - customers, mechanics and trade clients with quotations, orders and parts identification.
- Build and maintain strong customer relationships to drive repeat business.
- Work closely with branch staff to ensure smooth daily operations.
- Handle stock checks, invoicing and related admin tasks.
Requirements
- 5+ years experience in automotive spare parts sales (essential).
- Solid knowledge of car parts and mechanical systems.
- Previous mechanic experience or technical automotive background is a strong advantage.
- Reliable form of transportation to and from work.
- Strong communication skills with both English and Afrikaans proficiency being advantageous.
- Computer literacy (basic invoicing and POS systems).
- Basic Social Media applications: Whatsapp, Facebook, Instagram etc. for response.
- Customer Service Consulting will be main objective to respond to all inquiries.
Personality Traits We Value
We're not just looking for experience – we want the right attitude too. The ideal candidate will be:
- Customer-focused – always willing to help customers find the right part.
- Energetic & approachable – friendly personality that builds trust.
- Detail-oriented – accurate with quotations, part codes and stock management.
- Team player – willing to support fellow staff members.
- Problem-solver – able to think quickly when sourcing or advising on parts.
Working Hours
- Monday to Friday: 08:00 – 17:00
- Saturday: 08:00 – 13:00
Training Period
All successful applicants must undergo 1–2 weeks of training and testing at our Edenvale Main Branch. This will be at a fixed daily rate, which will be communicated upfront.
Location
Edenvale Main Branch (On-site only, no remote work).
Why Join Us?
At Korean Motor Spares, you'll be part of a trusted brand with nearly 30 years of industry experience, a supportive team environment and opportunities to grow in the automotive spares industry.
How to Apply:
Submit your CV along with a brief cover letter highlighting your automotive experience and why you'd be a good fit for this role.
Job Type: Full-time
Pay: R7 000,00 - R10 000,00 per month
Ability to commute/relocate:
- Edenvale, Gauteng: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Auto Parts Sales: 5 years (Required)
Location:
- Edenvale, Gauteng (Required)
Work Location: In person
Customer Service Consultant
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Helpdesk Consultant / Customer Service Consultant
The purpose is to play a pivotal role in supporting and guiding our Members through their business journey for the Members to get a clear understanding of the business and the challenges/incentives/goals. The helpdesk consultants assist Members with inquiries, provide coaching and mentoring, and empower them to achieve their goals, ultimately enabling them to progress to the next member level and positively impact the member experience by being positive and uplifting in all engagements with Members.
Competencies And Experience
- Proven success in developing and executing business strategies.
- Computer literate - intermediate
- Excellent communication and interpersonal skills.
- Strong coaching and mentoring abilities.
- Goal-oriented with a focus on achieving targets.
- Leading self before leading others.
- Developing Expertise, Adopting Practical Approaches
- Interacting with People, Establishing Rapport, Articulating Information, Empowering Individuals, Conveying Self-Confidence, Showing Composure, Embracing Change
- Understanding People, Team Working, Valuing Individuals
- Checking Things, Managing Tasks, Taking Action, Active Listening, Self-awareness.
- 2-3 years Network Marketing / Entrepreneurial experience / 2-3 years Business coach and mentor entrepreneurs to reach business goals experience / 2 - 3 years customer service experience / 2 - 3 years' experience in business development, sales, or related field.
Description Of Tasks
- Interacting successfully with new prospective Members and explaining the Business to them.
- Developing trust relationships with existing Members through understanding their needs and proposing solutions that will help them meet their business goals.
- Serve as the link of communication between Members and internal teams by resolving any problems faced by Members and deal with complaints to maintain trust.
- Respond to member inquiries promptly and professionally and provide accurate information about products, business processes, and promotions.
- Act as first point of contact and refer member inquiries and concerns to Aftersales to ensure successful resolution.
- Provide personalised coaching, mentoring and guidance to enhance Members skills to overcome challenges, and reach their business goals.
- Offer guidance and support to Members which fosters a positive and encouraging experience.
- Help Members navigate obstacles and setbacks to ensure resilience and continued progress.
- Align with the company's mission to improve the member experience and positively impact lives.
- Actively listen engage with Members to understand their needs and contribute to their personal and professional growth.
- Assist new Members in starting their business journey by providing comprehensive onboarding support to help them kickstart their entrepreneurial business.
- Educate members on the criteria of different ways of earning rewards, PVs, and bonuses. Assist them in meeting the requirements to enhance their income.
- Support members in achieving their targets and advancing to the next leadership level.
- Assist Members in developing strategies to increase sales in order to maximise business growth and earnings.
- Full understanding of the online system.
- Full understanding of the Business, Business Guide, and various challenges as they are presented to our Members.
- Record keeping of all interactions with Members on the system.
- Promote and educate Members on all new products developed.
- Respond to Members queries relating to products in a professional manner.
Ad-Hoc
- Work towards the overall goal of impacting the lives of Members positively.
- Develop strategies to help Members overcome challenges and achieve their business goals.
- Foster a culture of support and encouragement within the team.
- Provide personalised support and strategic guidance to Members to maximise their potential and drive overall growth of the Members.
- Continuous commitment to attend training and to enhance own business knowledge and skills to better serve the Members.
- Stay up to date on product knowledge, business strategies, and industry trends.
The duties listed above are not exhaustive of the role and must be used as a guideline. Should you not receive feedback within 2 weeks of applying please assume your application unsuccessful.
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Customer Service Consultant
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Description
Customer Handling
Administration
Client Service
Requirements
Arabic or Amharic Speaking
1–2 years call centre experience preferable/ Customer service experience/Administrative experience or high learning potential
Grade 12/NQF level 4
Customer service skills
Conflict resolution skills
Brand development
Attention to detail
Self-motivated
Ability to work under pressure
Interpersonal skills
Communication skills (verbal & written)
Time management
Planning & prioritisation
Administration skills
Customer Service Consultant
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PG Glass is the largest network of Shatterprufe windscreens and Armourplate toughened automotive glass Fitment Centre's in South Africa, as well as the largest repairer and installer of glazing and building glass products in Southern Africa.
Main Job Purpose
To manage the front desk of a Fitment Centre by providing professional operational support and general business consultation to all customers and staff, whilst ensuring compliance with corporate identity, operating standards, and business processes and procedures. To ensure that all internal sales are processed and that the correct money is collected.
Main Objectives
Manage and follow up on all counter sales (face-to-face and telephonic) by giving relevant advice to customers in the most professional manner to ensure all sales are closed, budgets and Nett Promoter Scores (NPS) targets are achieved, contributing to the growth of the business.
Handle the processing of claims accurately and quickly by liaising with the customer on the correct excess amount and collect payment to ensure that daily key performance indicators are achieved and to avoid any financial losses to the business.
Ensure that the best administrative practices are always adhered to when conducting administration in order to ensure stock control and ordering processes are followed, giving customers the ultimate low-effort experience.
Utilise the scheduling system in the Service Centre to maximise the productivity of Fitters, ensuring targeted jobs per fit per day are achieved, the Fitment Centre runs at full capacity, and customer expectations are managed.
Accurately order stock according to work schedules, following the buy-out procedures to avoid delays in rendering services to customers and maintain the highest possible standard.
Adhere and comply with any other reasonable work requests from PG Glass Management.
Critical Job Requirements
Qualification(s)
Matric
Knowledge
Computer Literacy
Excellent Telephonic Skills
Excellent Interpersonal Skills
Excellent Customer Service
Skills
Microsoft Office (especially Outlook and Excel)
Identify and solve problems
Interpersonal communication (handling and interacting with customers, staff, colleagues, franchisees, and suppliers)
Analyse and improve service delivery methods
Strong telephonic communication
PG Glass is an Employment Equity employer who gives preference to suitable candidates who add to the diversity of the Company. All applicants meeting the requirements will be considered, but preference will be given to members of the designated groups (previously disadvantaged groups. PG Glass is also an organisation that considers only candidates with a high level of integrity and ethics.
Customer Service Consultant
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Join TIH, home to some of South Africa's leading financial service providers, and grow your career while being part of an organisation with purpose.
Job Purpose
Obtain and capture information from insured or designated persons for purpose of settling claim with insurance carrier. To assist with administrative amendments, provide information and insights on policies, additional benefits and up-sell products to the customer.
Responsibilities
Customer Management (External and Internal)
Help manage customers by carrying out standard activities and provide solutions for first call resolution and completion of customer request and executed according to the required standard.
Customer Needs & Analysis
Ask questions and probe for clarity to gathers relevant information to assist in resolving customer request.
Up-sell Customer Propositions
Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and influence the customer to make a purchase.
Correspondence
Respond to routine requests using telephonic conversation or emails and to more unusual requests by editing templates to create customised responses (internal and external).
Operational Compliance
Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Administration
Update policy information e.g change of address, change policy holder details, banking details and attend to the customer request on a range of policy related issues. Provide best practice support to customers on the administration process requirements and other departmental systems, in line with claims policy, rules and SLAs.
Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Work Scheduling and Operational Compliance
Work according to an assigned schedule.
Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Education
Grade 12/ SAQA Accredited Equivalent (Essential); FAIS and RE5 qualification (Essential); Class of Business – product knowledge (Essential)
Experience
Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.