377 Service Associate jobs in South Africa

Job Title:
Customer Service Associate

Salary Scale:
R22 000,00 - R25 000,00

Location:
On-site -
Century City

Start Date:
01 December 2025

Job Description:

We are seeking a Customer Service Associate to join our dynamic support team. The primary responsibility of this role is to provide exceptional service to English-speaking customers.

The role involves handling incoming calls, chats, and emails related to Independent Travel Agents (ITA).

Main Duties and Responsibilities (Phone, Chat, and Mail):

• Deliver consistent, high-quality service to customers in both English and Arabic.
• Handle inbound customer calls, chats and emails and respond to accordingly
• Prioritize customer satisfaction and maintain a customer-first mindset.
• Effectively address and resolve customer issues with professionalism and efficiency.
• Maintain performance metrics to meet or exceed productivity and quality goals.
• Adhere to assigned schedules and attendance requirements to support service level objectives.
• Capture and report customer feedback and concerns to management.
• Comply with established service quality standards and protocols.
• Handle primarily voice interactions, with chat or email responsibilities as required by client needs.

Basic Qualifications:

Education:

• High school diploma or equivalent is required.

Experience:

• A minimum of 3 years' customer service experience is required.
• 5 Years of experience is preferred.

Skills and Abilities:

• Bilingual fluency in English and Arabic (proficiency in speaking, reading, writing, and comprehension).
• Proficient computer and internet skills (intermediate level).
• Strong telephone etiquette.
• Strong multitasking capabilities.
• Excellent customer service and communication skills.
• Ability to work independently and manage time effectively.
• Strong problem-solving and decision-making abilities.
• Comfortable adapting to a fast-paced environment.
• Demonstrates empathy and professionalism in all customer interactions.

Hours of Work (dependant in operational requirements):

• Day Shift: 07h00 - 16h00.
• Night Shift: 15h00 - 00h00 (including transport).

If you haven't been contacted within 2 weeks of applying, please consider your application unsuccessful.

General Description

The duties include handling many inbound and outbound messages to and from patients, providers,

facilities, coordinating basic needs, retrieving records and using an EHR as needed.

ROLES AND RESPONSIBILITIES

• Manages inbound and outbound calls, text messages, emails and faxes in a timely manner.

• Responds to customer questions, issues and/or concerns and relays information to the concerned

parties.

• Dispatches messages to proper individual and follows up on needed actions.

• Follows communication "scripts" and general workflows when handling different topics.

• Identifies customers' needs, clarifies information, research emerging issues and provides

solutions.

• Schedules new patients and completes patient charts and intake forms.

• Keeps records of all conversations in command center database in a HIPAA-compliant manner.

• Securely and accurately documents all customer information and completes

• Ensures that work assignments and information gathered from day-to-day work is not shared with

anyone and maintains HIPAA standards of privacy and confidentiality.

• Meets personal/team qualitative and quantitative targets.

• Other administrative tasks as needed.

QUALIFICATIONS

• Strong communication and interpersonal skills and ability to speak clearly and concisely to

customers, vendors, physicians, and care team members.

• Strong customer service skills

• Attention to detail and good ability to handle multiple tasks and requests.

• Organized with confidential client material, appointment tracking, and caseloads.

• Ability to build relationships with customers, work colleagues & vendors.

• Committed, responsible, and abides by high ethical and moral standards.

EDUCATION AND EXPERIENCE:

• Preference for 1-3 years of case management or customer service experience in a healthcare

setting.

• Strong understanding of cultural competency with the target population.

• Experience helping people with health problems – either as employee or fulfilling family

obligations.

• Computer literacy necessary (Microsoft Suite)

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.

Ability to multi-task, organize, and prioritize work.

R CTC)

Requirement: Own Vehicle & License

Monday to Friday - Shift Work (ESTTime)

Location:
Fully remote

Employment Type:
Full-time (FTC), 40 hours/week (may include weekends and bank holidays)

The Opportunity

Obesity is a pressing global challenge, costing the UK alone approximately £9 billion annually, primarily through preventable diseases like type 2 diabetes. Our client is tackling this issue head-on, empowering individuals to improve their health through innovative digital habit-change programmes.

About the Company

• Positively impacted over 250,000 individuals.
• Highly rated, with thousands of excellent customer reviews.
• Rapidly growing and financially sustainable.
• NHS-commissioned and approved by leading health insurers.
• Focuses on digital delivery of lifestyle improvement and weight-loss programmes.

Role Overview

Our client seeks a proactive Customer Support Associate passionate about delivering exceptional service to support users on their wellness journeys. Key responsibilities include:

• Providing prompt, empathetic support via email and phone.
• Efficiently addressing and resolving customer queries.
• Exceeding customer expectations to maintain high satisfaction rates.
• Managing customer complaints with sensitivity, escalating when necessary.

This dynamic role involves engaging with diverse individuals, gaining deep insights into the digital health programme, and contributing positively to user experiences.

Ideal Candidate

• Highly organised and thrives in a fast-paced environment.
• Target-driven, with a commitment to continuous improvement.
• Excellent communication skills, particularly in email and telephone interactions.
• Empathetic and capable of handling sensitive conversations effectively.
• Quick learner, adaptable to evolving processes.

Benefits:

• Meaningful impact on public health and individual lives.
• Collaborative environment with passionate, supportive colleagues.
• 25 days annual leave plus national holidays.

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

Job Summary:

An associate is a professional who interacts with customers on behalf of CDW. They are responsible for providing support, handling inquiries and complaints, and ensuring client satisfaction. Their primary goal is to build strong relationships with CDW Client and help them navigate any issues they may encounter with the company's products or services.

What you will do:

• Responding to and resolving client Email inquiries in a timely manner.
• Understanding the life cycle of the CDW engagement process and where these responsibilities sit.
• Conducting follow-up Emails to gather feedback from customers
• Escalating complex issues to higher-level support staff
• Collaborating with other departments within the company to ensure a seamless customer experience
• Handling Escalations

What we expect of you:

• 2+ years of customer service experience
• Excellent communication and interpersonal skills
• Strong leadership and mentoring abilities
• Ability to analyse and interpret data
• Familiarity with CRM software and customer service metrics
• Ability to work under pressure and meet deadlines
• Attention to detail
• Customer Services Orientated and Driven
• Strong Administration skills
• Interpersonal Skills
• Effective communication
• Attention to detail
• Time management
• Organizational skills
• Problem-solving skills
• Critical thinking
• Teamwork skills
• Collaboration skills

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

Job Title:

German - Speaking Customer Service Associate

Job Description
Our German speaking Customer Service Advisors work on behalf of a global customer-centric company, supporting consumers from around the globe.

Your new career will involve providing exceptional customer experiences, primarily through inbound calls.

You will be dealing with product orders, payments, missing orders, product information requests and recommendations. Even though this is a customer focused role, you will be required to actively working towards performance-based targets.

What you will do in this role

• Taking ownership of high profile, escalated cases from beginning to resolution
• Manage work order within business SLA's
• Proactively offer solutions to any issues or concerns that customers might face
• Consistently applying agreed behavioural and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Ensuring first contact resolution at all times
• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
• Providing excellent customer experiences at all time
• Verifying and updating customer information
• Proactively offer solutions to any issues or concerns that customers might face
• Your qualifications and experience

This Customer Support Advisor role at Concentrix is a great match if you:

• Fluent in German (B2 level)
• Have a minimum of 6 months international contact centre experience
• Matric qualification
• Ability to work rotation shifts (24hours)
• Are self-motivated and highly responsible
• Strong attention to detail
• PC Literate (Speed, accuracy and navigation)

What is in it for you?

In this role, we offer benefits that help you support your unique lifestyle:

• A monthly salary of R24 000.
• Medical aid for main member / medical insurance for employee and two dependents
• Pension Fund
• Subsidised transport
• Fantastic Employee Assistance Programme (EAP)
• Group life cover
• Access to financial well-being sessions, will writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture

Join a company where you can grow and develop in your career, where we are fanatical about our clients and staff, as we become the greatest customer engagement services company in the world, rich in diversity and talent.

Ready to bring your skills, experience and sense of urgency to a company that values your expertise. Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive

Eligibility to work
In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

#ConcentrixSA
Location:

ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
R

Are you passionate about sports and fluent in French? Do you thrive in a dynamic and fast-paced environment? Join our team in Cape Town as a Customer Service Associate specializing in French support for our exciting sports betting platform!

Responsibilities:

Qualifications:

Additional Information:

If you are a French speaker with a passion for sports and customer service, we want to hear from you!

Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Betting, Compliance, Customer Service, Customer Service Associate - French, Customer Service Associate - French (Sports Betting), French, French (Sports Betting), French Language Support, Problem Resolution, Product Knowledge, Sports Bettting, Sports Book, Sportsbook

We are seeking a highly skilled and experienced
Senior Technical Specialist
to join our team in the chemical industry, with a strong focus on laundry care systems. The successful candidate will be responsible for
installing chemical dispensers
,
calibrating and servicing laundry dosing pumps
, and
conducting technical training
for clients and internal teams. This role demands
extensive technical knowledge and hands-on experience
in commercial or industrial laundry operations, as well as a strong understanding of chemical dosing systems.

Key Responsibilities

• Installation & Commissioning

• Install and configure laundry chemical dispensing systems and related equipment at client sites.

• Ensure systems are installed according to safety standards, manufacturer specifications, and customer requirements.

• Perform start-up, functional testing, and commissioning of laundry dosing pumps and dispensing units.

• Calibration & Maintenance

• Conduct routine and emergency calibration of chemical dosing pumps to ensure accurate chemical delivery.

• Perform diagnostics, troubleshooting, and repairs of system components including tubing, valves, controllers, and sensors.

• Maintain service records, logs, and calibration documentation.

• Training & Support

• Provide technical training to customer personnel on proper operation, maintenance, and safety procedures for installed systems.

• Deliver internal training sessions to field technicians and sales teams to improve understanding of system capabilities and functionality.

• Serve as a technical advisor during customer site visits, audits, and problem resolution.

• Customer Service & Technical Consulting

• Build strong relationships with laundry facility managers and support their operational needs.

• Conduct periodic site assessments to ensure optimal performance and chemical efficiency.
• Recommend system upgrades or chemical usage adjustments to optimize cleaning results and cost-effectiveness.

Required Qualifications

• Proven experience (3+ years) in laundry operations, preferably in a commercial or industrial setting.
• Strong background in chemical dispensing technologies, especially related to laundry dosing pumps and automated systems.
• Technical diploma or degree in Mechanical Engineering, Chemical Engineering, Industrial Technology, or related field.
• Experience in electrical wiring, plumbing connections, and basic control systems.
• Excellent troubleshooting and diagnostic skills.
• Ability to read technical diagrams and interpret installation manuals.
• Strong communication and interpersonal skills to train and support customers effectively.
• Willingness to travel locally and regionally to customer sites.
• Valid driver's license.

Preferred Qualifications

• Prior experience working with major chemical or dispenser manufacturers
• Certifications in chemical handling or dosing equipment maintenance.
• Knowledge of hygiene standards, water quality, and fabric care in laundry environments.

Your potential has a place here with TTEC's award-winning employment experience. As a
Lead Associate
working onsite in
Cape Town,
you'll be a part of bringing humanity to business. #experienceTTEC

What You'll Do
Do you have a passion for helping others and giving them peace of mind? You'll have ownership over resolving escalated or complex calls from customers.

Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

• During a Typical Day, You'll
• Answer incoming communications from customers with a focus on building a relationship of trust and enthusiasm while delivering effective solutions
• Conduct research to provide answers for customers to resolve their issues

What You Bring To The Role

• 2 or more years of customer service experience in the BPO or hospitality sector with a high school diploma
• Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations
• A solution-oriented mindset to ensure happy customers
• A patient, compassionate and professional personality with strong service orientation and a high level of trust and integrity
• Time management, flexibility, organizational and multi-tasking skills
• You lead by example and work with your team to contribute to the overall success of your client program
• Computer experience and strong written and verbal communication skills

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit for more information.

A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to the Team Leader. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Job
_Customer Care Representative

Primary Location
Cape Town