229 Service Associate jobs in South Africa

Job Title:
Customer Service Associate
Job Description
Was Accounting, Maths or Computer Literacy your favorite subjects in Matric? If you've ever solved a technical software issue or precisely directed a lost friend to where you are then this Customer Support Advisor role is perfect for you!
As a Customer Support Advisor on a technologically innovative campaign, you'll need to catch on quick and embrace IT software rather than being intimidated by it but just being "tech savvy" won't fit the bill for this role.
You'll need to be an efficient and empathetic people's person with the ability to hear what is not being said and be willing to go the extra mile to exceed customer's expectations. We want quick thinking, problem-solvers and solution finders with resilience and a can-do attitude.
This technical support role is challenging and requires a team player with maturity and commitment. Our ideal candidate is able to keep cool and collected under pressure, does not need micro-managing and is able to take ownership or hold others accountable and give recognition where needed.
If you're ready to take on the challenge, then here's your chance to make it count!
**What you'll need**
+ Matric Mathematics or Accounting
+ Minimum 6 months technical troubleshooting experience in a call Centre environment **(Essential)**
+ Minimum 6 months of experience working in a financial services environment (Advantageous)
+ Advanced computer literacy, typing skills, and ability to navigate multiple screens **(Essential)**
+ Availability work shifts between 3 pm and 2 am (Monday - Friday)
+ Clear criminal and credit record
+ High level of English proficiency (both verbal and written)
+ Strong problem-solving, probing, and time management skills
+ Ability to understand, analyze, and navigate through learned technical systems
+ Proven experience in delivering exceptional customer care
**What is in it for you?**
**In this role, we offer the below that help you support your unique lifestyle.**
+ A monthly salary of **R8268**
+ Campaign allowance of **R500**
+ Performance incentives
+ Medical aid for the main member / Medical Insurance for the employee and two dependents
+ Pension Fund
+ Group life cover
+ Subsidized transport
+ Fantastic Employee Assistance Programme (EAP)
+ Access to financial well-being sessions, will-writing sessions, and stress management sessions
+ Team building and upskill training opportunities
+ Interactive and inclusive company culture
+ Access to our world-class cafeterias and recreational areas
+ Access to our on-site nurse
**What you'll be doing**
+ Providing an extraordinary Customer Experience by addressing inquiries using a variety of channels (telephone, email, chat, social media) in a support-centre environment
+ Identifying the root cause of the client's software or system issues and using system analysis and testing techniques to solve low to moderately complex application or system issues
+ Assisting customers in gaining the most value from their products and services
+ Identifying additional opportunities for product solutions to benefit the customer's business needs
+ Documenting each customer contact using our contact tracking systems in a clear, concise, and understandable format
+ Staying current on technical and business knowledge in all assigned applications, as well as support processes and procedures
Ready to bring your skills, experience and sense of urgency to a company that values your expertise. Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
**Eligibility to work**
In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Overview

Where Better Careers Begin! Massage Envy Annapolis

Do you have a passion for helping others? At the Massage Envy Annapolis franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay plus bonuses and commissions
• healthcare including medical, dental and vision plans
• Paid time off
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• 20% off all products

Qualified Candidates:

• Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Trained leadership that is invested in YOUR success
• Award programs (like Sales Associate of the Year)
• A caring community that strives to celebrate individuality and share knowledge

If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.

Job ID 2024-231515 #J-18808-Ljbffr

Job Title:
German - Speaking Customer Service Associate
Job Description
Our German speaking Customer Service Advisors work on behalf of a global customer-centric company, supporting consumers from around the globe.
Your new career will involve providing exceptional customer experiences, primarily through inbound calls.
You will be dealing with product orders, payments, missing orders, product information requests and recommendations. Even though this is a customer focused role, you will be required to actively working towards performance-based targets.
What you will do in this role
+ Taking ownership of high profile, escalated cases from beginning to resolution
+ Manage work order within business SLA's
+ Proactively offer solutions to any issues or concerns that customers might face
+ Consistently applying agreed behavioural and compliance standards
+ Sharing knowledge and skills with other members of the team
+ Communicating new information that is relevant to the campaign to colleagues, customers and managers
+ Developing and maintaining current knowledge of the campaign
+ Ensuring first contact resolution at all times
+ Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
+ Providing excellent customer experiences at all time
+ Verifying and updating customer information
+ Proactively offer solutions to any issues or concerns that customers might face
+ Your qualifications and experience
This Customer Support Advisor role at Concentrix is a great match if you:
+ Fluent in German (B2 level)
+ Have a minimum of 6 months international contact centre experience
+ Matric qualification
+ Ability to work rotation shifts (24hours)
+ Are self-motivated and highly responsible
+ Strong attention to detail
+ PC Literate (Speed, accuracy and navigation)
What is in it for you?
In this role, we offer benefits that help you support your unique lifestyle:
+ A monthly salary of R24 000.
+ Medical aid for main member / medical insurance for employee and two dependents
+ Pension Fund
+ Subsidised transport
+ Fantastic Employee Assistance Programme (EAP)
+ Group life cover
+ Access to financial well-being sessions, will writing sessions and stress management sessions
+ Team building and upskill training opportunities
+ Interactive and inclusive company culture
Join a company where you can grow and develop in your career, where we are fanatical about our clients and staff, as we become the greatest customer engagement services company in the world, rich in diversity and talent.
Ready to bring your skills, experience and sense of urgency to a company that values your expertise. Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
**Eligibility to work**
In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
**#ConcentrixSA**
Location:
ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Are you passionate about sports and fluent in French? Do you thrive in a dynamic and fast-paced environment? Join our team in Cape Town as a Customer Service Associate specializing in French support for our exciting sports betting platform!

Responsibilities:

French Language Support: Provide exceptional customer service in French through various channels, including email, chat, and phone.Assist French-speaking customers with inquiries, account-related issues, and provide information about our sports betting services. Product Knowledge: Become an expert in our sports betting platform, understanding features, promotions, and ensuring accurate information is provided to customers.Stay up-to-date with the latest sports events and odds to assist customers effectively. Problem Resolution: Investigate and resolve customer issues promptly, ensuring a positive resolution for all parties involved.Collaborate with other departments to escalate and resolve complex cases Communication: Maintain clear and effective communication with customers, delivering information in a professional and friendly manner.Collaborate with the broader customer service team to share insights and improve overall service quality. Compliance: Adhere to company policies, guidelines, and industry regulations to ensure a secure and fair gaming environment for customers.

Qualifications:

Fluent in both written and spoken French.Excellent communication skills in English.Previous customer service experience, preferably in the gaming or sports betting industry.Strong problem-solving abilities and attention to detail.Enthusiastic about sports and knowledgeable about various sports events.

Additional Information:

Competitive salary and benefits package.Opportunities for career growth within a rapidly expanding industry.Fun and dynamic work environment with a passionate team.Training provided to ensure familiarity with our sports betting platform.

If you are a French speaker with a passion for sports and customer service, we want to hear from you!

Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

Betting, Compliance, Customer Service, Customer Service Associate - French, Customer Service Associate - French (Sports Betting), French, French (Sports Betting), French Language Support, Problem Resolution, Product Knowledge, Sports Bettting, Sports Book, Sportsbook

As an Incident Manager, you will be responsible for managing the entire lifecycle of IT incidents from initial report through to resolution. You will utilize your technical knowledge and ITIL foundation to handle incidents with precision and reliability, maintaining high standards of customer service.

Key Responsibilities:

• Oversee and manage the incident lifecycle from detection to resolution.
• Ensure timely and effective communication with stakeholders regarding incident status.
• Utilize ITIL principles to handle incidents according to established procedures.
• Apply basic technical understanding of IT and networking to support incident resolution.
• Demonstrate confident and competent behavior when interacting with customers, particularly via phone.
• Manage stress effectively and maintain a proactive approach to incident management.
• Ensure precision and reliability in all aspects of incident handling.

Qualifications:

• 1-2 years of experience in a similar role, preferably within telecom or ticketing processes.
• ITIL Foundation certification is required.
• Basic technical understanding of IT and networking.
• Proficient in German and English at a C1 level.
• Demonstrated confident and competent behavior, particularly in phone communication.
• High stress tolerance, proactive attitude, and precision in work.

What We Offer:

• Competitive salary and benefits package.
• A collaborative and supportive work environment.

Note: This job posting is active and accepting applications. Surgo (Pty) Ltd is committed to diversity and encourages applicants from all backgrounds, including people with disabilities. Due to high application volume, feedback may take up to three months. Your CV will be stored for future opportunities unless you request otherwise by emailing

#J-18808-Ljbffr

As a Strategic Client Support Specialist, you will be responsible for delivering high-level operational and technical support to a dynamic client base, ensuring seamless system performance and optimal fleet data management. This role bridges system know-how with customer service, supporting day-to-day client queries while overseeing driver, vehicle, and user updates within a fast-paced, mission-driven environment. You’ll play a pivotal role in resolving system issues, managing telematics data and providing insight-driven support that enhances client experience and safety outcomes.

Duties:

• Provide direct client support on DriveCam Online and other fleet management systems

• Add, remove, and update driver, user, and vehicle profiles in line with client requests

• Troubleshoot issues such as missing video events, system bugs, and backend errors

• Log technical support cases with external system providers and follow through to resolution

• Facilitate recovery of critical video events for accident investigation and compliance

• Manage user access, alerts, reporting preferences, and system permissions

• Coordinate vehicle and fleet movements, including status updates and EVR transfers

• Support mass resolution of irrelevant events and ensure alignment with internal policies

• Generate fleet reports, event logs, and hierarchy updates on demand

• Assist clients via phone and email with technical training and general support

• Arrange quotations, purchase orders, and courier logistics for stock or EVR devices

• Participate in internal improvement initiatives related to support workflows and tools

Requirements:

• Matric (Grade 12) minimum; a qualification in logistics, IT, or risk is a plus

• 2+ years of experience in client support, technical helpdesk, or fleet coordination

• Exposure to telematics, fleet tracking, or driver behaviour analytics (advantageous)

• Strong system troubleshooting and admin skills

Optimi is looking for self-driven individuals with excellent customer service skills to join our rapidly growing company in the Client Engagement Team. Successful candidates must be exceptional team players with a positive outlook and strong communication and interpersonal skills.

REQUIREMENTS

• Grade 12
• Certificate in Client Services or similar
• 1 year of Client Services/Call Centre experience
• A customer service-oriented attitude
• Familiarity with Microsoft Office suite (Word, Excel)
• Ticketing system: Zoho Desk/similar
• Proficiency in English, both verbally and in written communication
• Fluent in Afrikaans (advantageous)

DUTIES

• Be professional at all times and ensure customer satisfaction is maintained and takes the highest priority.
• Provide professional customer support by communicating with customers through various channels.
• Focusing on first-call resolutions and escalating issues to the manager.
• Be adaptable to different types of clients and scenarios, such as assisting clients who require support in person.
• Maintain in-depth product knowledge and educate customers about our products.
• Monitor and approve client postings to Facebook as per the guidelines provided.
• Manage transferred and escalated enquiries through the management enquiry system and give feedback to clients.
• Respond to client queries efficiently and effectively
• Always stay up to date in terms of CAMI
• Handle all tickets in line with SOP for the ticketing system (Zoho Desk)
• Assist colleagues with overflow work

The position is based in Centurion.

Should you not receive a call from us in 14 days, please consider your application unsuccessful.

#J-18808-Ljbffr

Introduction

Family-Friendly Hours & Work from Home

Fast-Growing Digital Marketing Leader

In 2004, Steve Anson and Bill Esteb founded Vortala with a simple vision to help doctors grow their practice using the Internet. Today, our dedicated team of 85 marketing professionals serve thousands of healthcare practices worldwide. Busy doctors trust Vortala to manage their practice website and lead their digital marketing strategy.

Our core values are Trust, Service and Innovation. Our team culture is based on practicing an Outward Mindset which is the simple idea that, “our success is a by-product of helping others succeed.”

As a Client Support Specialist, you’ll partner with our North American clients in supporting their high performing practice websites by assisting with website edits, answering client questions and providing guidance on maximizing clients’ online marketing efforts. To keep pace with the ever-changing digital landscape, you’ll be provided with ongoing training and development opportunities.

Reporting to the Team Leader – Client Support, you’ll work with our allied healthcare brand, Perfect Patients, and Smile Marketing (dentists) building relationships and ensuring customer satisfaction.

Your Responsibilities

Your specific role responsibilities include, but are not limited to:

• Answering incoming support calls, email and chat from live clients regarding their website and plan type service
• Troubleshooting technical issues and resolving any customer requests or complaints in a prompt and professional manner
• Advising live clients on new digital marketing methods to maximize site performance
• Coordinating with internal teams to complete client requests

Desired Experience & Qualifications

To be invited for an interview, you should possess the following skills and experience:

• An upbeat, positive phone manner that exudes confidence and trust to our clients
• Direct client service experience (via phone and email) and a passion for providing exceptional service
• Superior written and verbal communication skills
• Basic HTML skills
• Basic Photoshop skills
• Basic digital marketing skills (including SEO and social media)
• Excellent organizational and time management skills

Experience in the health profession and working with doctors is desirable but not essential. Although there is some flexibility on the work schedule, you would need to work the majority of your day during normal U.S. business hours 9am-5pm EDT/EST (3pm-11pm SAST).

Interested?

Our mantra is, “the company can only grow as fast as its people.” This means we’re committed to your ongoing personal and professional development including weekly individual and team development activities. This is a full-time position with flexible, family-friendly hours. You’ll work from the comfort of your home office and connect with your colleagues worldwide using the most advanced online collaboration tools. Vortala is a fast-growing, equal opportunity employer riding the healthcare and technology wave. Ready for a new challenge with a company that cares deeply about you and your development?

#J-18808-Ljbffr

Client Support Specialist

Our client, a leading payments service provider, has an exciting opportunity for a Client Support Specialist to fulfill various administrative and support duties within a fast-paced environment. As a key entry point of networks and billers, the role will provide support across various business development and sales functions. The role requires quick turnaround times and a willingness to assist with various tasks impacting client relationships.

The ideal incumbent has excellent attention to detail and a proactive approach to resolving client problems. In addition, the candidate can multitask well under pressure.

Responsibilities include:

• Onboarding of Billers, ensuring that workflow and system requirements are met (this includes completing documents, performing compliance, know your Client (KYC) checks, and uploading all supporting documentation)
• Identify correct onboarding process for billers and direct accordingly
• Manage various portals and inboxes, ensuring compliance with specifications for applications
• Escalate any issues to the Customer Relationship Manager where applicable
• Updating of biller details on the onboarding and integration workflow system
• Perform compliance checks on billers requesting changes to their current profile
• Forward relevant documents to Accounts department for sign-off
• Assist with preparing Tender files according to company standards for tenders

Essential minimum qualifications, skills, and experience:

• 3-5 years experience in a similar customer support role
• Full understanding of the Microsoft Suite, specifically Excel (including formulas and pivots)
• Experience in the Financial Services industry with a focus on the payments industry is advantageous

General:

• While we would really like to respond to every application, should you not be contacted for this position within 15 days, please consider your application as unsuccessful.
• In keeping with our client’s employment equity requirements, only South African citizens will be considered.
• Please include your current salary and salary expectations.

#J-18808-Ljbffr