360 Service Agent jobs in South Africa

Are you ready to join the world's premier MarTech solution?

⭐⭐⭐ WE ARE HIRING A CUSTOMER SERVICE AGENT⭐⭐⭐

TLC has become THE global MarTech solution to reward consumer behaviour with experiences. Now operating from 14 worldwide hubs, the TLC Platform connects millions of consumers with over 150,000 experience reward venues. We trust in decades of proprietary data to ensure we offer the right experience to every individual.

At TLC, we know that experiences make life more rewarding!

We are looking for innovative, passionate and caring people to join our team and help us continue to build our success story!

Job Summary

To provide a professional customer support service and ensure that all customer queries relating to TLC campaigns are dealt with efficiently and to the satisfaction of the customer and our clients.

PLEASE NOTE THIS IS A FIXED TERM CONTRACT

Key Responsibilities

• Understand the campaign terms and mechanics and ensure these are adhered to when speaking to customers
• To answer all incoming calls promptly and resolve any customer queries promptly
• To advise customers of products and offer availability and keep them informed on the progress of their booking
• To make outbound calls to suppliers and make customer bookings
• Liaise with other departments as necessary, including product development, client services and sales for campaign updates
• Liaise with agents and partners
• Ensure all necessary reports are accurate and kept up to date
• Estimate costs, for example mail shots and handling fees, for campaigns
• Read spell-check and review presentation of all documents before sending
• Accurate data capturing
• Log and document all incoming and outgoing mail
• Ensure all campaigns are within the service line agreement
• Keep records of all customer details and ensure the are always up to date and compliant with Data Protection Regulations
• Understand the terms and conditions of each active TLC campaign and ensure there are adhered to when speaking with customers
• Work across other customer service functions and understand the activities involved in each area

Skills and Qualifications

Excellent communication and interpersonal skills, organised and able to multitask, good attention to detail

A-level educated or equivalent.

CUSTOMER SERVICE

Experience of working in a call centre and sales-led environment. Ensures all customer queries are dealt with promptly and in a professional manner and to the satisfaction of the customer. Understands campaigns enabling customers’ questions can be answered immediately.

COMMUNICATION

Successfully handles customers’ queries through clear telephone communication. Recognises when information must be communicated to other teams, including product development, client services and other members. Is professional in all types of communication both inside and outside of the company and upholds the reputation of TLC at all times.

ORGANISATION

Plans personal workload and organises tasks but also able to deal with unplanned events of customer queries. Can successfully handle more than one campaign at any one time and ensures that customers are satisfied.

ADMINISTRATION AND REPORTING

Organises work effectively to ensure that information is kept up to date at all times and that reports and records are must be accurate.

Personal Attributes

• Self motivated, keen to learn, enthusiastic and has a positive attitude to work
• Quick thinker and enjoys solving problems
• Proactive and always willing to offer new suggestions and ideas
• Professional at all times
• Team player
• Comfortable with change and unpredictability

• Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
• Assist customers when there are flight disruptions and/or cancellations;
• Handle and safeguard of confidential information;
• Address any complaints in a professional and timeous manner;
• Escalate any problematic issues to the Supervisor on duty;
• Provide professional Customer service at all times.

• Grade 12 or equivalent;
• Airport and ticket sales experience;
• Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
• Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
• Excellent understanding of delivering great customer service;
• Excellent written and verbal command of the English language including proper phone etiquette;
• Conflict resolution skills.

Personal Attributes:

• Punctual;
• High degree of patience and assertiveness;
• Trustworthy, professional and reliable, including dealing with confidential information;
• Immaculate timekeeping;
• The ability to work well under pressure;
• Practice good time management;
• Customer focused and service orientated.

Application Guideline:

• Email applications will not be accepted;
• Preference will be given to members of under-represented designated groups;
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair reserves the right:

• Not to proceed with this vacancy;
• To appoint the selected candidates based on it's operational requirements.

Closing Date: 30 April 2025

A leading e-commerce and online marketing organization, at the forefront of developing innovative through-the-line marketing strategies, is currently looking to expand their dynamic team with a German Customer Service Agent. This role is based at their vibrant Cape Town offices.

The German Customer Service Agent will be responsible for ensuring that all communication and volume received are addressed and responded to within the required timeframe and manner. This role involves rotational shift work, supporting the 24/7 operational needs of the organization and its clients.

To apply for this German Customer Service Agent job  in Cape Town, South Africa  you will need:

If you are fluent in German  and meet the above requirements then this German Customer Service Agent job  in the sunny Cape Town, South Africa  is for you!

Ecowize is seeking a Technical Service Technician responsible for ensuring that satellites are fully operational through preventative maintenance as per the service schedule.

The role involves continuously identifying opportunities for improvement to optimize resources such as manpower, energy, and water. This includes the utilization of industrial washing systems and conducting time-study activities.

• Internal Customer Focus: Engage in regular, meaningful interactions to foster an inclusive partnership, ensuring optimal satellite operation.
• Reporting: Submit Maintenance Reports accurately and promptly.
• Financial Management: Ensure expenses stay within budget, with accurate and timely reporting, and that all replacement parts are invoiced correctly.
• People Development: Empower, develop, and motivate teams through training initiatives to improve service delivery.
• Compliance: Adhere to all regulatory measures related to Health and Safety, Food Safety, Audit Standards, and other regulations.
• Company Values and Teamwork: Uphold the company's values and required behaviors.

• Provide technical expertise to site managers, cleaning teams, technical sales consultants, and customers to meet their needs.
• Manage and resolve complaints, advising stakeholders on corrective actions.
• Manage budgets, minimize maintenance costs, and drive efficiencies and innovation, including asset management.
• Ensure audit procedures conform to client quality standards and verify chemical application accuracy.
• Manage health and safety, ensuring full compliance with relevant regulations and environmental requirements.
• Comply with the Protection of Personal Information Act (POPIA), safeguarding personal data and password access in line with company policies.
• Provide effective maintenance solutions to address site issues.
• Perform routine maintenance on chemical dosing pumps and ensure system functionality.
• Offer onsite assistance and training to the chemical division.

This job posting is active and not expired.

Ecowize is looking for a Technical Service Technician to ensure that satellites are fully operational through performing preventative maintenance as per service schedule.

Continuously identify opportunities for improvement to optimize resources (manpower, energy and water), that includes utilization of industrial washing systems and time-study activities.

High-level Job Objectives :

• Internal Customer Focus on regular, meaningful interactions to drive an inclusive partnership which will ensure optimal working order of satellites. Ensure Maintenance Report is submitted accurately and timeously.
• Financial Focus by ensuring expenses fall within budget, reported accurately and timeously. Ensure all replacement parts are invoiced correctly to sites.
• People Focus on empowering, developing, and motivating teams and individuals to perform at their best through training initiatives to enhance service delivery.
• Compliance Focus to ensure that all regulatory measures are consistently applied, in terms of Health and Safety, Food safety, Audit Standards and Compliance regulations.
• Company Values and Teamwork in accordance with the company’s values and required behaviours.

Responsibilities :

• Ensure that customer needs are meet by providing technical expertise to site manager, cleaning team, technical sales consultant, and customer.
• Manage, resolve complaints, and advise internal / external stakeholders on corrective action.
• Managing of the budget and ensuring that maintenance and cost are kept as low as possible, this includes asset management and driving of efficiencies and innovation.
• To ensure that application of audit procedures conform to the clients quality standards
• To determine the precision and accuracy in chemical verification
• Managing of Health and Safety, this includes ensuring that service is carried out in full compliance with the health and safety together with the environmental requirements.
• Compliance to the Protection of Personal Information Act (POPIA). Ensure the safeguarding all personal information and password access to information on site in line with company POPI Compliance Policy.
• Provide effective solutions to address site pain points from a maintenance perspective.
• To provide routine maintenance for chemical dosing pumps and to keep the system functioning.
• Provide onsite assistance and training to the chemical division.

Ecowize is looking for a Technical Service Technician to ensure that satellites are fully operational through performing preventative maintenance as per service schedule.

Continuously identify opportunities for improvement to optimize resources (manpower, energy and water), that includes utilization of industrial washing systems and time-study activities.

High-level Job Objectives:

• Internal Customer Focus on regular, meaningful interactions to drive an inclusive partnership which will ensure optimal working order of satellites. Ensure Maintenance Report is submitted accurately and timeously.
• Financial Focus by ensuring expenses fall within budget, reported accurately and timeously. Ensure all replacement parts are invoiced correctly to sites.
• People Focus on empowering, developing, and motivating teams and individuals to perform at their best through training initiatives to enhance service delivery.
• Compliance Focus to ensure that all regulatory measures are consistently applied, in terms of Health and Safety, Food safety, Audit Standards and Compliance regulations.
• Company Values and Teamwork in accordance with the company’s values and required behaviours.

Responsibilities:

• Ensure that customer needs are meet by providing technical expertise to site manager, cleaning team, technical sales consultant, and customer.
• Manage, resolve complaints, and advise internal/external stakeholders on corrective action.
• Managing of the budget and ensuring that maintenance and cost are kept as low as possible, this includes asset management and driving of efficiencies and innovation.
• To ensure that application of audit procedures conform to the clients quality standards
• To determine the precision and accuracy in chemical verification
• Managing of Health and Safety, this includes ensuring that service is carried out in full compliance with the health and safety together with the environmental requirements.
• Compliance to the Protection of Personal Information Act (POPIA).  Ensure the safeguarding all personal information and password access to information on site in line with company POPI Compliance Policy.
• Provide effective solutions to address site pain points from a maintenance perspective.
• To provide routine maintenance for chemical dosing pumps and to keep the system functioning.
• Provide onsite assistance and training to the chemical division.

Minimum Requirements:

• Grade 12.
• Technical Qualification / Certificate will be an advantage.
• Chemical Engineering background will be advantageous.
•  Technical training IWS
• Management and delegation of tasks
• Operations and Service
• Project Management
• Total Quality Management System

The successful incumbent must have the following skillsets:

• Customer centric to drive operational excellence.
• Ability to work in a dynamic work environment and meet deadlines.
• High work standards, energetic and driven.
• Good communication skills.
• Stock management
• Numeracy skills
• Management of Staff
• Attention to detail.

When applying for this position, please ensure that you have the minimum job requirements. 

The Company is committed to complying with legislation and to meet its strategic goals regarding to employment equity.

Your privacy is important to us. By submitting your personal information, you agree that this information will be handled in accordance with the Protection of Personal Information Act (4 of 2013). The closing date for internal applications is 03 July 2025.    Remember to inform your direct line manager should you be interested in this opportunity and apply directly on our job portal.

Ecowize is looking for a Technical Service Agent to ensure that satellites are fully operational through performing preventative maintenance as per service schedule.

Continuously identify opportunities for improvement to optimize resources (manpower, energy and water), that includes utilization of industrial washing systems and time-study activities.

High-level Job Objectives:

1. Internal Customer Focus on regular, meaningful interactions to drive an inclusive partnership which will ensure optimal working order of satellites. Ensure Maintenance Report is submitted accurately and timeously.
2. Financial Focus by ensuring expenses fall within budget, reported accurately and timeously. Ensure all replacement parts are invoiced correctly to sites.
3. People Focus on empowering, developing, and motivating teams and individuals to perform at their best through training initiatives to enhance service delivery.
4. Compliance Focus to ensure that all regulatory measures are consistently applied, in terms of Health and Safety, Food safety, Audit Standards and Compliance regulations.
5. Company Values and Teamwork in accordance with the company’s values and required behaviours.

Responsibilities:

• Ensure that customer needs are meet by providing technical expertise to site manager, cleaning team, technical sales consultant, and customer.
• Manage, resolve complaints, and advise internal/external stakeholders on corrective action.
• Managing of the budget and ensuring that maintenance and cost are kept as low as possible, this includes asset management and driving of efficiencies and innovation.
• To ensure that application of audit procedures conform to the clients quality standards
• To determine the precision and accuracy in chemical verification
• Managing of Health and Safety, this includes ensuring that service is carried out in full compliance with the health and safety together with the environmental requirements.
• Compliance to the Protection of Personal Information Act (POPIA).  Ensure the safeguarding all personal information and password access to information on site in line with company POPI Compliance Policy.
• Provide effective solutions to address site pain points from a maintenance perspective.
• To provide routine maintenance for chemical dosing pumps and to keep the system functioning.
• Provide onsite assistance and training to the chemical division.

Minimum Requirements:

• Grade 12.
• Technical Qualification / Certificate will be an advantage.
• Chemical Engineering background will be advantageous.
•  Technical training IWS
• Management and delegation of tasks
• Operations and Service
• Project Management
• Total Quality Management System

The successful incumbent must have the following skillsets:

• Customer centric to drive operational excellence.
• Ability to work in a dynamic work environment and meet deadlines.
• High work standards, energetic and driven.
• Good communication skills.
• Stock management
• Numeracy skills
• Management of Staff
• Attention to detail.

When applying for this position, please ensure that you have the minimum job requirements. 

The Company is committed to complying with legislation and to meet its strategic goals regarding to employment equity.

Your privacy is important to us. By submitting your personal information, you agree that this information will be handled in accordance with the Protection of Personal Information Act (4 of 2013).  Remember to inform your direct line manager should you be interested in this opportunity and apply directly on our job portal.

Ecowize is looking for a Technical Service Technician to ensure that satellites are fully operational through performing preventative maintenance as per service schedule.

Continuously identify opportunities for improvement to optimize resources (manpower, energy and water), that includes utilization of industrial washing systems and time-study activities.

High-level Job Objectives:

• Internal Customer Focus on regular, meaningful interactions to drive an inclusive partnership which will ensure optimal working order of satellites. Ensure Maintenance Report is submitted accurately and timeously.
• Financial Focus by ensuring expenses fall within budget, reported accurately and timeously. Ensure all replacement parts are invoiced correctly to sites.
• People Focus on empowering, developing, and motivating teams and individuals to perform at their best through training initiatives to enhance service delivery.
• Compliance Focus to ensure that all regulatory measures are consistently applied, in terms of Health and Safety, Food safety, Audit Standards and Compliance regulations.
• Company Values and Teamwork in accordance with the company’s values and required behaviours.

Responsibilities:

• Ensure that customer needs are meet by providing technical expertise to site manager, cleaning team, technical sales consultant, and customer.
• Manage, resolve complaints, and advise internal/external stakeholders on corrective action.
• Managing of the budget and ensuring that maintenance and cost are kept as low as possible, this includes asset management and driving of efficiencies and innovation.
• To ensure that application of audit procedures conform to the clients quality standards
• To determine the precision and accuracy in chemical verification
• Managing of Health and Safety, this includes ensuring that service is carried out in full compliance with the health and safety together with the environmental requirements.
• Compliance to the Protection of Personal Information Act (POPIA).  Ensure the safeguarding all personal information and password access to information on site in line with company POPI Compliance Policy.
• Provide effective solutions to address site pain points from a maintenance perspective.
• To provide routine maintenance for chemical dosing pumps and to keep the system functioning.
• Provide onsite assistance and training to the chemical division.

Minimum Requirements:

• Grade 12.
• Technical Qualification / Certificate will be an advantage.
• Chemical Engineering background will be advantageous.
•  Technical training IWS
• Management and delegation of tasks
• Operations and Service
• Project Management
• Total Quality Management System

The successful incumbent must have the following skillsets:

• Customer centric to drive operational excellence.
• Ability to work in a dynamic work environment and meet deadlines.
• High work standards, energetic and driven.
• Good communication skills.
• Stock management
• Numeracy skills
• Management of Staff
• Attention to detail.

When applying for this position, please ensure that you have the minimum job requirements. 

The Company is committed to complying with legislation and to meet its strategic goals regarding to employment equity.

Your privacy is important to us. By submitting your personal information, you agree that this information will be handled in accordance with the Protection of Personal Information Act (4 of 2013).  The closing date for internal applications is 1 July 2024. Remember to inform your direct line manager should you be interested in this opportunity and apply directly on our job portal.