452 Service Advisor Tools And Machinery Centurion jobs in South Africa

LekkeSlaap is South Africa’s leading accommodation booking app known for its user-friendliness, exceptional customer experience, and extensive local accommodation options. Owned by Tripco, a travel technology company based in Cape Town,LekkeSlaap is committed to innovation, best-in-class customer service and setting new standards in travel technology.

As a Properties Support Consultant , you will be the backbone of our Properties team, providing top-notch assistance to our growing network of hosts. In a fast-paced, target-driven environment, you'll be responsible for maintaining positive relationships, ensuring that our hosts are equipped with the right tools and knowledge to succeed on our accommodation bookings platform.

The ideal candidate is someone who possesses excellent communication skills, a customer-centric mindset, and a strong understanding of property management. If you have a passion for helping others and a desire to make an impactful contribution to our team, we encourage you to apply!

• Act as the primary point of contact for 33,000+ properties, addressing their queries and providing expert guidance, ensuring smooth operations and an exceptional experience.
• Maintain up-to-date knowledge of LekkeSlaap’s products and policies to support property owners effectively.
• Provide training and resources to property owners on how to manage their listings efficiently, including uploading and updating information on their profiles.
• Collaborate with the Sales and Marketing teams to promote new opportunities and enhance property visibility.
• Problem-solve issues and challenges that property owners may encounter, ensuring timely resolution.
• Ensure completion of tasks, projects, and targets with efficiency and professionalism.
• Build strong relationships with hosts and internal teams.
• Achieve performance targets while maintaining high customer satisfaction.
• Document and track all interactions with property owners in the system for continual service improvement.
• Monitor host performance and provide feedback and insights to assist in improving services and processes.
• Participate in ongoing training sessions to remain informed on industry trends and best practices.

• Experience in customer service is preferred.
• Strong understanding of the accommodation and hospitality industry.
• Excellent communication skills (both verbal and written) in Afrikaans and English.
• Proven ability to build and maintain relationships with diverse stakeholders.
• Strong analytical and problem-solving abilities with a focus on customer satisfaction.
• Experience with CRM systems and software tools is advantageous.
• Detail-oriented with excellent organisational skills to manage multiple inquiries efficiently.
• Ability to work collaboratively as part of a team while also demonstrating initiative and independence.
• Adaptability to a fast-paced environment and willingness to learn and grow.
• Positive attitude and strong work ethic; dedication to exceeding customer expectations.
• Reliable transportation for attending on-site matters as required.

• Modern offices based at the V&A Waterfront
• Travel vouchers and exclusive discounts
• FeelBetterFast: Employer-funded pharmacy visits
• Pension fund contributions
• Generous leave package
• Additional half-day off every month
• Monthly team events and more!

Job Description

Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.

Key Responsibilities

Customer service engagement via incoming calls and respond to email queries
Managing reservation, special requests, and complaints from customers via the website
Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner

Demonstrate urgency on transactions using standard operating procedures

Requirements
A matric certificate or equivalent qualification
Good command of the English (verbal & written)
Passionate about customer service
Strong analytical and problem-solving skills
Webchat experience advantageous

A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience

Job Description

Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.

Key Responsibilities

Customer service engagement via incoming calls and respond to email queries
Managing reservation, special requests, and complaints from customers via the website
Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner

Demonstrate urgency on transactions using standard operating procedures

Requirements
A matric certificate or equivalent qualification
Good command of the Spanish & English (verbal & written)
Passionate about customer service
Strong analytical and problem-solving skills
Webchat experience advantageous

A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience

Job Description

Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.

Key Responsibilities

Customer service engagement via incoming calls and respond to email queries
Managing reservation, special requests, and complaints from customers via the website
Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner

Demonstrate urgency on transactions using standard operating procedures

Requirements
A matric certificate or equivalent qualification
Good command of the Italian & English (verbal & written)
Passionate about customer service
Strong analytical and problem-solving skills
Webchat experience advantageous

A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience

Job Description

Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.

Key Responsibilities

Customer service engagement via incoming calls and respond to email queries
Managing reservation, special requests, and complaints from customers via the website
Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner

Demonstrate urgency on transactions using standard operating procedures

Requirements
A matric certificate or equivalent qualification
Good command of the German & English (verbal & written)
Passionate about customer service
Strong analytical and problem-solving skills
Webchat experience advantageous

A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience

• To have a strong and broad high-level knowledge of the mining systems deployed.
• To be a point of escalation for technical issues that the team raise as they are working on projects and to work through the escalation process to seek resolution to problems outside of the responsibility of the Project Engineers and other technical staff.
• To work with Project Managers to ensure the efficient deployment of mining systems on time and within budget.
• To ensure that the deployment of systems and products is carried out as efficiently as possible.

KEY RESPONSIBILITIES

• Actively work on product / project deployment of complex mining Fatigue Management solutions in a hands-on manner
• Support and maintain software.
• Deliver bespoke customization as required.
• Troubleshoot system issues.
• Own and implement customer system configurations.
• Implement system customizations using scripting tools.
• Undertake complex problem solving involving multiple integrated systems.
• To ensure that relevant stakeholders are aware of risks and or issues with the product and the technical solutions being deployed to customer sites.
• Escalation of critical issues requiring other stakeholders’ input to resolve issues, specifically the relevant Mining Services or supporting teams representative.
• Maintain technical knowledge of the current and upcoming product offerings.
• Maintain knowledge of current, new and evolving strategies and technologies in relation to systems support through appropriate industry links and professional memberships.
• Regular reporting of current project issues, including updates on status and resolution methods
• Utilizing relationships developed with customers and other contacts to advise Mining Services Team of potential issues affecting customers as well as other opportunities for the company
• Work collaboratively with the sales team in a pre-sales capacity (e.g. attending / leading technical presentations)
• Representing the company in a helpful, professional and courteous manner at all times
• Maintain, enhance and adhere to company documentation and reporting standards, systems and processes.
• Compliance with the company’s Workplace Health and Safety policies and procedures, participation in audits and compliance with instructions given with respect to the health and safety of himself / herself and the safety of others.
• Other duties as required from time to time.

SKILLS AND EXPERIENCE (Mining)

• Strong prioritizing and time management skills
• Well-developed communication skills, both verbal and written
• Ability to form strong relationships with customers and represent the company professionally.
• Ability to set and meet the team and individual goals and deadlines.
• Ability to resolve technical and complex issues.
• Ability to rapidly grasp technical solutions, concepts and products.
• Maintaining and supporting Linux / Unix environments
• Developing or supporting open-source software
• Setup and support of relational databases
• The desire to expand own knowledge and skill set as well as sharing knowledge with other team members wherever possible.

KEY BEHAVIOUR

• Protect the company brand and reputation by exhibiting good behavior and reporting on any noncompliance to safety, procedural, or other customer dictated regulations.
• Maintain good relations with the customer ‘s personnel and clearly communicate any issues that may arise.
• Establish and maintain effective working relationships with managers, technicians and engineers.
• Continuously seek opportunities to improve the quality of the systems, installations, and support procedures

EDUCATION BACKGROUND

• Bachelor’s degree or foreign degree equivalent in Engineering (Computer / Mining / Electrical / Electronic), Computer Science, or a related field.
• 3 years previous Mining Industry experience of progressive experience in job offered, or as a software engineer, software consultant, mining engineer, or related occupational title.
• Fluency in English.
• Experience in Postgres, Sqlite, SQL Server, LINUX, LINUX shell scripting, Ubuntu,
• Previous experience working remote teams (Highly Desirable)

TRAVEL

• Travel (regionally and globally international) to client sites is a requirement of this role.

Technical Sales and Service Support – Earthmoving Equipment.

Salary : R28000 - R34 000

Duties :

1. Ensure achievement of Sales Targets inline with Budget requirements - Sale of new equipment, labour hours, spares and outwork to meet budget requirements.
2. Ensure support and maintenance of current Customer Base - Technical support, updated service related offerings, inspection of rental units in the field as and when required.
3. Ensure development of new / potential customers - Identify new / potential customers, sale of service related offerings, customer visits, growth of short term rental fleet.
4. Ensure the effective and efficient administration of the relevant function in accordance with the Companies Policies and Procedures - Generating and submitting quotes, quote register, call reports, site surveys, technical reports, etc.

Minimum requirements :

1. Technical Sales Experience – Material Handling (3-5 years)
2. Customer Relationship Management
3. Technical Acumen and Understanding (Material Handling)

Are you passionate about building and managing strategic partnerships? Do you specialise in providing tailored wealth management solutions to high-net-worth individuals and businesses ? Are you ready to contribute to the success of clients and the organisation? If so, then this role is for you.

Our client is an Asset Management company and they are looking for a Partner Relations Manager . As a Partner Relations Specialist , you will play a key role in cultivating and managing relationships with their network of financial partners, including financial advisors, professionals, and other wealth management entities. Your primary objective will be to enhance these partnerships, driving mutual growth and ensuring that clients receive comprehensive and top-tier financial solutions.

As a trusted leader in the Partner Relations Team, you will be coordinating and project managing all team deliverables to ensure they are delivered to a high standard and within the deadlines. Taking responsibility for overseeing any new partner onboarding to ensure they understand the company’s proposition and are confident to use it with their partners as well as actively identify and drive improvements and efficiencies in partner support processes of the Partner Relations Team.

If your entrepreneurial spirit has been fired up, apply below.

Requirements

• Bachelor’s Degree in Finance, Business, or a related field
• 2-3 years of proven experience in wealth management, financial services, or a related industry
• Strong relationship management and communication skills
• Strong intellect with a high level of commercial and financial acumen
• Excellent computer skills (Word, Excel, PowerPoint, and general IT skills)
• Excellent organisational skills with a high level of attention to detail