314 Service Advisor Sandown jobs in South Africa
0
Customer Service Advisor
Cape Town, Western Cape
ABC Worldwide
Posted 15 days ago
Job Viewed
Job Description
Job Specification: Healthcare Insurance – Customer Service (Inbound)
DOJ - 30 June 2025
Location:
- Foreshore, Cape Town
Position Overview:
We are looking for skilled customer service professionals to join our team in an inbound call center environment. The role involves handling healthcare insurance inquiries, assisting customers with queries, and providing quality service.
Key Responsibilities:
- Respond to inbound customer inquiries regarding healthcare insurance
- Provide professional and empathetic customer service
- Navigate multiple systems to resolve queries efficiently
- Maintain accurate records of interactions and resolutions
- Ensure compliance with company processes and industry regulations
Requirements:
- South African Citizen
- Grade 12 qualification
- Minimum 12 months of call center experience
- Neutral English accent
- Strong communication skills, both spoken and written
- Computer literacy (MS Office, Social Media, Online Navigation)
- Soft skills and telecommunications experience (advantageous)
- Ability to demonstrate empathy in customer interactions
- Must reside within a 35km radius of Foreshore, Cape Town
Working Hours:
- Monday to Sunday (3 PM – 3 AM) – subject to change based on requirements
- Five working days per week with two days off
- Contact center operates 365 days a year.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Advisor
Durban, KwaZulu Natal
Concentrix
Posted today
Job Viewed
Job Description
Job Title:
Customer Service Advisor
Job Description
**Experience the power of a game-changing career**
Are you a people's person with a passion for helping others? We are seeking a Customer Service Representative to join our dynamic team of game-changers in our sunny Durban office!
**Concentrix is a great match if you have:**
**Experience**
+ Must have minimum 24 months customer service experience within a contact Centre environment ( **12 months within an international campaign)**
+ Banking industry experience **(Advantageous)**
**Qualifications**
**Essential**
+ Matric
+ Clear criminal and credit record
+ English Proficiency both written and spoken
+ Understanding of the Call Centre industry
+ Ability to understand a customer's query
+ Computer literacy - ability to speedily navigate multiple systems effectively
+ Ability to type the minimum of 26 wpm with 80% accuracy Passion for providing excellent Customer Service
+ Attention to Detail
+ Availability to work shifts in a 24/7 environment
**What's in it for you**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ Basic Salary: **R 8700** (incl. campaign allowance)
+ Medical aid
+ Provident fund
+ Standard nightshift allowance
+ Subsidized transport provided they fall within the transport zone
**What you will do in this role:**
+ Ensure timely and accurate resolution of customers' concerns at the first point of contact within agreed service levels, targets and objectives
+ Accountable to close the customer query and ensure a resolution or feedback
+ Check to ensure that appropriate changes were made to resolve customers' concern
+ Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
+ Resolve customers' service or billing complaints
+ Promotes client products, services and solutions at all times
+ Resolve customer queries related to: Payment queriesIncorrect ordersMissing transactions
**Concentrix is an equal opportunity employer**
_We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws._
**Eligibility to work**
In accordance with the South Africa's law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.
We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.
In this role, you'll be working on an exciting international campaign as the customer's first point of contact. We want candidates who can be proactive in problem solving while remaining empathetic to the customer's concerns or queries.
Take up the challenge and put those communication skills to the test by applying today!
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor
Job Description
**Experience the power of a game-changing career**
Are you a people's person with a passion for helping others? We are seeking a Customer Service Representative to join our dynamic team of game-changers in our sunny Durban office!
**Concentrix is a great match if you have:**
**Experience**
+ Must have minimum 24 months customer service experience within a contact Centre environment ( **12 months within an international campaign)**
+ Banking industry experience **(Advantageous)**
**Qualifications**
**Essential**
+ Matric
+ Clear criminal and credit record
+ English Proficiency both written and spoken
+ Understanding of the Call Centre industry
+ Ability to understand a customer's query
+ Computer literacy - ability to speedily navigate multiple systems effectively
+ Ability to type the minimum of 26 wpm with 80% accuracy Passion for providing excellent Customer Service
+ Attention to Detail
+ Availability to work shifts in a 24/7 environment
**What's in it for you**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ Basic Salary: **R 8700** (incl. campaign allowance)
+ Medical aid
+ Provident fund
+ Standard nightshift allowance
+ Subsidized transport provided they fall within the transport zone
**What you will do in this role:**
+ Ensure timely and accurate resolution of customers' concerns at the first point of contact within agreed service levels, targets and objectives
+ Accountable to close the customer query and ensure a resolution or feedback
+ Check to ensure that appropriate changes were made to resolve customers' concern
+ Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
+ Resolve customers' service or billing complaints
+ Promotes client products, services and solutions at all times
+ Resolve customer queries related to: Payment queriesIncorrect ordersMissing transactions
**Concentrix is an equal opportunity employer**
_We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws._
**Eligibility to work**
In accordance with the South Africa's law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.
We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.
In this role, you'll be working on an exciting international campaign as the customer's first point of contact. We want candidates who can be proactive in problem solving while remaining empathetic to the customer's concerns or queries.
Take up the challenge and put those communication skills to the test by applying today!
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Advisor
Cape Town, Western Cape
Concentrix
Posted 2 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor
Job Description
Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an internationally innovative campaign with a base salary of **R7441.69** and a **guaranteed campaign allowance of R1000.**
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
You'll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while you'll become part of a community of likeminded individuals that that become friends for life.
**This Customer Service Advisor role at Concentrix is a great match if you:**
+ Have a minimum of 12 months International BPO Call Centre experience **(Essential)**
+ Experience in travel, e-commerce, retail and fintech (Advantageous)
+ Passed Grade 12
+ Ability to work shifts in a 24-hour environment
+ Proficient in English verbal and written communication
+ Are self-motivated and highly responsible
**What's in it for you**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ A monthly salary of **R7441.69** and a guaranteed campaign allowance of **R1000.**
+ Up to **R3000 incentive** based on performance
+ Medical aid for main member / Medical Insurance for employee and two dependents
+ Pension Fund
+ Subsidized transport
+ Group life cover
+ Fantastic Employee Assistance Programme (EAP)
+ Access to financial well-being sessions, will writing sessions and stress management sessions
+ Team building and upskill training opportunities
+ Interactive and inclusive company culture
**What you will do in this role:**
+ Taking ownership of high profile, escalated cases from beginning to resolution
+ Manage work order within business SLA's
+ Assess Health and Safety risks and take a proactive approach to mitigate risks to the client's business
+ Consistently applying agreed behavioral and compliance standards
+ Sharing knowledge and skills with other members of the team
+ Communicating new information that is relevant to the campaign to colleagues, customers and managers
+ Developing and maintaining current knowledge of the campaign
+ Ensuring first contact resolution at all times
+ Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
+ Providing excellent customer experiences at all time
+ Verifying and updating customer information
+ Proactively offer solutions to any issues or concerns that customers might face
Ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we'll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
**Eligibility to work**
In accordance with South African law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
#ConcentrixSA
Location:
ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor
Job Description
Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an internationally innovative campaign with a base salary of **R7441.69** and a **guaranteed campaign allowance of R1000.**
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
You'll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while you'll become part of a community of likeminded individuals that that become friends for life.
**This Customer Service Advisor role at Concentrix is a great match if you:**
+ Have a minimum of 12 months International BPO Call Centre experience **(Essential)**
+ Experience in travel, e-commerce, retail and fintech (Advantageous)
+ Passed Grade 12
+ Ability to work shifts in a 24-hour environment
+ Proficient in English verbal and written communication
+ Are self-motivated and highly responsible
**What's in it for you**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ A monthly salary of **R7441.69** and a guaranteed campaign allowance of **R1000.**
+ Up to **R3000 incentive** based on performance
+ Medical aid for main member / Medical Insurance for employee and two dependents
+ Pension Fund
+ Subsidized transport
+ Group life cover
+ Fantastic Employee Assistance Programme (EAP)
+ Access to financial well-being sessions, will writing sessions and stress management sessions
+ Team building and upskill training opportunities
+ Interactive and inclusive company culture
**What you will do in this role:**
+ Taking ownership of high profile, escalated cases from beginning to resolution
+ Manage work order within business SLA's
+ Assess Health and Safety risks and take a proactive approach to mitigate risks to the client's business
+ Consistently applying agreed behavioral and compliance standards
+ Sharing knowledge and skills with other members of the team
+ Communicating new information that is relevant to the campaign to colleagues, customers and managers
+ Developing and maintaining current knowledge of the campaign
+ Ensuring first contact resolution at all times
+ Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
+ Providing excellent customer experiences at all time
+ Verifying and updating customer information
+ Proactively offer solutions to any issues or concerns that customers might face
Ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we'll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
**Eligibility to work**
In accordance with South African law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
#ConcentrixSA
Location:
ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Advisor
Cape Town, Western Cape
Concentrix
Posted 11 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor
Job Description
Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an internationally innovative Health Care campaign with a base salary of **R8000 plus a campaign specific allowance of R1000.**
You'll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while you'll become part of a community of likeminded individuals that that become friends for life.
**This Customer Service Advisor role at Concentrix is a great match if you:**
+ **Have at least 8 months experience working in an international BPO contact center customer service environment (essential)**
+ Passed Grade 12
+ Ability to work shifts aligned to United States business hours
+ Proficient in English verbal and written communication
+ Are self-motivated and highly responsible
**What's in it for you**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ **Basic salary of R8000**
+ **Campaign allowance of R1000**
+ Performance incentives
+ Subsidized transport
+ Pension fund
+ Fantastic Employee Assistance Programme (EAP)
+ Medical aid for main member / Medical Insurance for employee and two dependents
+ Group life cover
+ Access to financial well-being sessions, will writing sessions and stress management sessions
+ Team building and upskill training opportunities
+ Interactive and inclusive company culture
**What you will do in this role**
+ Working towards consistently achieving and exceeding set targets
+ Consistently applying agreed behavioral and compliance standards
+ Sharing knowledge and skills with other members of the team
+ Communicating new information that is relevant to the campaign to colleagues, customers and managers
+ Developing and maintaining current knowledge of the campaign
+ Ensuring first contact resolution at all times
+ Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
+ Providing excellent customer experiences at all time
+ Verifying and updating customer information
+ Proactively offer solutions to any issues or concerns that customers might face
**It will be a plus if you:**
+ Have knowledge of the Health Care industry
+ Worked in environment with patient care
Ready to bring your skills and experience to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we'll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
#ConcentrixSA
Location:
ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor
Job Description
Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an internationally innovative Health Care campaign with a base salary of **R8000 plus a campaign specific allowance of R1000.**
You'll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while you'll become part of a community of likeminded individuals that that become friends for life.
**This Customer Service Advisor role at Concentrix is a great match if you:**
+ **Have at least 8 months experience working in an international BPO contact center customer service environment (essential)**
+ Passed Grade 12
+ Ability to work shifts aligned to United States business hours
+ Proficient in English verbal and written communication
+ Are self-motivated and highly responsible
**What's in it for you**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ **Basic salary of R8000**
+ **Campaign allowance of R1000**
+ Performance incentives
+ Subsidized transport
+ Pension fund
+ Fantastic Employee Assistance Programme (EAP)
+ Medical aid for main member / Medical Insurance for employee and two dependents
+ Group life cover
+ Access to financial well-being sessions, will writing sessions and stress management sessions
+ Team building and upskill training opportunities
+ Interactive and inclusive company culture
**What you will do in this role**
+ Working towards consistently achieving and exceeding set targets
+ Consistently applying agreed behavioral and compliance standards
+ Sharing knowledge and skills with other members of the team
+ Communicating new information that is relevant to the campaign to colleagues, customers and managers
+ Developing and maintaining current knowledge of the campaign
+ Ensuring first contact resolution at all times
+ Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
+ Providing excellent customer experiences at all time
+ Verifying and updating customer information
+ Proactively offer solutions to any issues or concerns that customers might face
**It will be a plus if you:**
+ Have knowledge of the Health Care industry
+ Worked in environment with patient care
Ready to bring your skills and experience to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we'll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
#ConcentrixSA
Location:
ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Advisor
Cape Town, Western Cape
Concentrix
Posted 14 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor
Job Description
Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a base salary of **R7524,56 + Incentives**
You'll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while you'll become part of a community of likeminded individuals that that become friends for life.
**This Customer Support Advisor role at Concentrix is a great match if you:**
+ Have a minimum of **6 months international contact centre** **experience (essential)**
+ **Passed Grade 12**
+ **Ability to work shifts aligned to UK business hours**
+ Proficient in English verbal communication
+ Are self-motivated and highly responsible
**What is in it for you?**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ Base Salary of **R7524,56 + Incentives**
+ Medical aid for main member / medical insurance for employee and two dependents
+ Pension Fund
+ Subsidized transport
+ Fantastic Employee Assistance Programme (EAP)
+ Group life cover
+ Access to financial well-being sessions, will writing sessions and stress management sessions
+ Team building and upskill training opportunities
+ Interactive and inclusive company culture
**What you will do in this role**
+ Taking ownership of high profile, escalated cases from beginning to resolution
+ Manage work order within business SLA's
+ Proactively offer solutions to any issues or concerns that customers might face
+ Consistently applying agreed behavioural and compliance standards
+ Sharing knowledge and skills with other members of the team
+ Communicating new information that is relevant to the campaign to colleagues, customers and managers
+ Developing and maintaining current knowledge of the campaign
+ Ensuring first contact resolution at all times
+ Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
+ Providing excellent customer experiences at all time
+ Verifying and updating customer information
+ Proactively offer solutions to any issues or concerns that customers might face
+ Your qualifications and experience
Ready to bring your skills, experience and sense of urgency to a company that values your expertise. Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
**Eligibility to work**
In accordance with South African law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor
Job Description
Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a base salary of **R7524,56 + Incentives**
You'll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while you'll become part of a community of likeminded individuals that that become friends for life.
**This Customer Support Advisor role at Concentrix is a great match if you:**
+ Have a minimum of **6 months international contact centre** **experience (essential)**
+ **Passed Grade 12**
+ **Ability to work shifts aligned to UK business hours**
+ Proficient in English verbal communication
+ Are self-motivated and highly responsible
**What is in it for you?**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ Base Salary of **R7524,56 + Incentives**
+ Medical aid for main member / medical insurance for employee and two dependents
+ Pension Fund
+ Subsidized transport
+ Fantastic Employee Assistance Programme (EAP)
+ Group life cover
+ Access to financial well-being sessions, will writing sessions and stress management sessions
+ Team building and upskill training opportunities
+ Interactive and inclusive company culture
**What you will do in this role**
+ Taking ownership of high profile, escalated cases from beginning to resolution
+ Manage work order within business SLA's
+ Proactively offer solutions to any issues or concerns that customers might face
+ Consistently applying agreed behavioural and compliance standards
+ Sharing knowledge and skills with other members of the team
+ Communicating new information that is relevant to the campaign to colleagues, customers and managers
+ Developing and maintaining current knowledge of the campaign
+ Ensuring first contact resolution at all times
+ Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
+ Providing excellent customer experiences at all time
+ Verifying and updating customer information
+ Proactively offer solutions to any issues or concerns that customers might face
+ Your qualifications and experience
Ready to bring your skills, experience and sense of urgency to a company that values your expertise. Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
**Eligibility to work**
In accordance with South African law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Advisor
Cape Town, Western Cape
Concentrix
Posted 16 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor
Job Description
Are you looking for an opportunity to jumpstart your career in the International Sales industry?
Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a?Sales Advisor?working on an internationally innovative campaign.
You will earn uncapped commission and rewarding performance incentives up to **R3000** plus a basic salary of **R8500** .
This opportunity is for those that enjoy working at night as well as weekends ( **Saturdays, Sundays & Public Holidays** ) with a night shift allowance and subsidized company transport for night shifts.
You'll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while you'll become part of a community of likeminded individuals that that become friends for life.
**What you will need for this Role:**
+ 12 months Customer Service **BPO** with upselling **(essential)**
+ Experience with working **Night Shift/USA** hours
+ Proficient in English verbal and written communication
+ **Passed Grade 12**
+ **A clear criminal record**
+ Computer literate
+ Have a passion for sales
+ Are self-motivated and highly responsible
**What's in it for you**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ A monthly salary **R8?500**
+ **Uncapped Commission**
+ Performance incentives up to **R3000**
+ Uncapped commission
+ Medical aid for main member / Medical Insurance for employee and two dependents
+ Pension Fund
+ Group life cover
+ Subsidized transport
+ Fantastic Employee Assistance Programme (EAP)
+ Access to financial well-being sessions, will writing sessions and stress management sessions
+ Team building and upskill training opportunities
+ Interactive and inclusive company culture
+ Access to our World Class cafeterias and recreational areas
+ Access to our onsite nurse
**What you will do in this role**
+ Offer customers additional products whilst providing an excellent service
+ Establish customers' needs to in order to sell the right product
+ Assist customers with promotional enquiries
+ Responsible retaining customers and selling additional products and services
+ Providing excellent customer experiences at all time
+ Verifying and updating customer information
+ Work toward targets aligned to KPIs
+ Taking ownership of high profile, escalated cases from beginning to resolution
+ Consistently applying agreed behavioural and compliance standards
+ Sharing knowledge and skills with other members of the team
+ Proactively offer solutions to any issues or concerns that customers might face
Ready to bring your skills and experience to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we'll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
After applying, you will be sent a link to complete a quick online chat-based interview. We don't want you to miss out on the opportunity so please check all of folders for the link after applying. Completing and passing this step is essential for shortlisting.
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
**Eligibility to work**
In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
#ConcentrixSA
Location:
ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor
Job Description
Are you looking for an opportunity to jumpstart your career in the International Sales industry?
Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a?Sales Advisor?working on an internationally innovative campaign.
You will earn uncapped commission and rewarding performance incentives up to **R3000** plus a basic salary of **R8500** .
This opportunity is for those that enjoy working at night as well as weekends ( **Saturdays, Sundays & Public Holidays** ) with a night shift allowance and subsidized company transport for night shifts.
You'll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while you'll become part of a community of likeminded individuals that that become friends for life.
**What you will need for this Role:**
+ 12 months Customer Service **BPO** with upselling **(essential)**
+ Experience with working **Night Shift/USA** hours
+ Proficient in English verbal and written communication
+ **Passed Grade 12**
+ **A clear criminal record**
+ Computer literate
+ Have a passion for sales
+ Are self-motivated and highly responsible
**What's in it for you**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ A monthly salary **R8?500**
+ **Uncapped Commission**
+ Performance incentives up to **R3000**
+ Uncapped commission
+ Medical aid for main member / Medical Insurance for employee and two dependents
+ Pension Fund
+ Group life cover
+ Subsidized transport
+ Fantastic Employee Assistance Programme (EAP)
+ Access to financial well-being sessions, will writing sessions and stress management sessions
+ Team building and upskill training opportunities
+ Interactive and inclusive company culture
+ Access to our World Class cafeterias and recreational areas
+ Access to our onsite nurse
**What you will do in this role**
+ Offer customers additional products whilst providing an excellent service
+ Establish customers' needs to in order to sell the right product
+ Assist customers with promotional enquiries
+ Responsible retaining customers and selling additional products and services
+ Providing excellent customer experiences at all time
+ Verifying and updating customer information
+ Work toward targets aligned to KPIs
+ Taking ownership of high profile, escalated cases from beginning to resolution
+ Consistently applying agreed behavioural and compliance standards
+ Sharing knowledge and skills with other members of the team
+ Proactively offer solutions to any issues or concerns that customers might face
Ready to bring your skills and experience to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we'll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
After applying, you will be sent a link to complete a quick online chat-based interview. We don't want you to miss out on the opportunity so please check all of folders for the link after applying. Completing and passing this step is essential for shortlisting.
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
**Eligibility to work**
In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
#ConcentrixSA
Location:
ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Advisor
Cape Town, Western Cape
Concentrix
Posted 23 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor
Job Description
Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an internationally innovative media campaign with a base salary of **R8500.**
You'll be working on-site from our vibrant Cape Town office where creativity meets cutting-edge technology. All the while, you'll become part of a community of like-minded individuals who become friends for life.
**This Customer Service Advisor role at Concentrix is a great match if you:**
+ Have at least 6 months of experience working in an international BPO contact centre customer service environment (essential)
+ Passed Grade 12
+ Ability to work shifts aligned to United States business hours
+ Proficient in English verbal and written communication
+ Are self-motivated and highly responsible
**What's in it for you**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ **Basic salary of R8500**
+ **Performance incentives**
+ Subsidized transport
+ Pension fund
+ Fantastic Employee Assistance Programme (EAP)
+ Medical aid for main member / Medical Insurance for employee and two dependents
+ Group life cover
+ Access to financial well-being sessions, will writing sessions and stress management sessions
+ Team building and upskill training opportunities
+ Interactive and inclusive company culture
**What will you do in this role**
+ Working towards consistently achieving and exceeding set targets
+ Consistently applying agreed behavioral and compliance standards
+ Sharing knowledge and skills with other members of the team
+ Communicating new information that is relevant to the campaign to colleagues, customers and managers
+ Developing and maintaining current knowledge of the campaign
+ Ensuring first contact resolution at all times
+ Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
+ Providing excellent customer experiences at all times
+ Verifying and updating customer information
+ Proactively offer solutions to any issues or concerns that customers might face
Ready to bring your skills and experience to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we'll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
**#ConcentrixSA**
Location:
ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor
Job Description
Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an internationally innovative media campaign with a base salary of **R8500.**
You'll be working on-site from our vibrant Cape Town office where creativity meets cutting-edge technology. All the while, you'll become part of a community of like-minded individuals who become friends for life.
**This Customer Service Advisor role at Concentrix is a great match if you:**
+ Have at least 6 months of experience working in an international BPO contact centre customer service environment (essential)
+ Passed Grade 12
+ Ability to work shifts aligned to United States business hours
+ Proficient in English verbal and written communication
+ Are self-motivated and highly responsible
**What's in it for you**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ **Basic salary of R8500**
+ **Performance incentives**
+ Subsidized transport
+ Pension fund
+ Fantastic Employee Assistance Programme (EAP)
+ Medical aid for main member / Medical Insurance for employee and two dependents
+ Group life cover
+ Access to financial well-being sessions, will writing sessions and stress management sessions
+ Team building and upskill training opportunities
+ Interactive and inclusive company culture
**What will you do in this role**
+ Working towards consistently achieving and exceeding set targets
+ Consistently applying agreed behavioral and compliance standards
+ Sharing knowledge and skills with other members of the team
+ Communicating new information that is relevant to the campaign to colleagues, customers and managers
+ Developing and maintaining current knowledge of the campaign
+ Ensuring first contact resolution at all times
+ Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
+ Providing excellent customer experiences at all times
+ Verifying and updating customer information
+ Proactively offer solutions to any issues or concerns that customers might face
Ready to bring your skills and experience to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we'll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
**#ConcentrixSA**
Location:
ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Advisor - Healthcare
Cape Town, Western Cape
Surgo HR & Training
Posted 3 days ago
Job Viewed
Job Description
Our client, a World-renowned BPO in Cape Town, is looking for Healthcare Customer Advisors to join their growing team.
As a Healthcare Customer Advisor, you will handle majorly inbound inquiries, ensuring a positive customer experience and maintaining an in-depth knowledge of customer needs.
Essential Functions
- Addressing incoming telephone, digital, or written inquiries
- Assist customers with complex benefit questions, resolving issues, and educating healthcare members
- Strong attention to detail and complex problem-solving skills
- Effective communication, empathy, and motivational skills
- Understand and address customer needs, which may include complex benefit questions, resolving issues, and educating members. Record details of inquiries, comments, or complaints, transactions, or interactions and take action accordingly
- Escalate unresolved and pending customer grievances
Minimum Requirements
- South African citizen
- Must have a National Senior Certificate (Matric Certificate)
- Must have a clear credit record, non-negotiable
- Must have a clear criminal record, non-negotiable
- Must be willing to work night shifts, non-negotiable
- Must have 1-year unbroken call center experience from the UK or USA Market
- 1 year of Healthcare Industry experience - advantageous
- Familiarity with basic medical terminology and concepts used in US health insurance
- Clear written and verbal communication with CEF Level B2
Salary: R7945.69 basic
Shift Allowance: R1054.31 (no matter what shift is worked)
Shifts and Benefits:
- Working Hours: 9 hours rotational between 3pm and 3am, Monday to Sunday (5 days on, 2 days off)
- Medical Aid contribution R764
- Provident fund 5% company contribution
- Free Transport to Home - within a 35km radius from CBD, if scheduled to work after 18h00 pm (SA time) Monday to Sunday
Location: Based in Cape Town, CBD
Date of Joining: 17th Feb and 24th Feb 2025
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, if you do not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email .
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
8
Webchat Customer Service Advisor
Cape Town, Western Cape
Surgo PTY Ltd
Posted 3 days ago
Job Viewed
Job Description
We are looking for vibrant, experienced Webchat Customer Service Advisors to assist inbound customers with queries, complaints and compliments:
- 2-year minimum customer care experience (Webchat) in a call centre
- Completed Matric
- Well-spoken and able to write in English well
- CRM & Social media skills & experience would be an added bonus
- Be able to travel to Century City, Cape Town
- Start date first week in July 2024
Please use this reference when applying to this positionL863YV63
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
9