424 Senior Trainer jobs in Gauteng

Creating purposeful careers as we build the future of contact centre solutions

We're looking for a Sales Trainer to join our team in Johannesburg to confidently deliver training that continuously improves the content and delivery styles for new trainees and existing agents.

Responsibilities

1. Facilitate training group as per Client curriculum requirements
2. Transfer of skills into different campaigns and accounts required for various industries
3. Conduct Training Needs Identification as per project requirements and report findings
4. Attend Quality Calibration sessions and ensure variance is less than 5%
5. Take Calls for minimum 4 hours each month
6. Attend TTT with client or Master Trainer and ensure period sign off/certification is up to date
7. Self-upskill on industry updates and relevant knowledge
8. Communicate with team on Knowledge and Skill updates for relevant campaigns
9. Coordinate with OPS manager to help transition agents from Training to incubation as per expectations
10. Coach own Trainees on observed Knowledge and Skill gaps
11. Manage Attrition within Training groups with regular one-on-ones
12. Review Training content and suggest new ways of delivery to improve effectiveness
13. Complete Training Administrative tasks as per set timelines
14. Continuously monitor Process and Knowledge updates and suggest changes to Training content and delivery
15. Keep up to date with changes by attempting monthly Knowledge Assessment

Qualifications & Experience

1. Minimum 2 Years’ experience as a L&D Sales trainer
2. Experience within BPO Sector
3. Experience in both inbound and outbound sales

Skills

Cold Calling, Facilitating, Product Training, Sales Training & Development, Business Process Outsourcing (BPO), Information Technology (IT), Sales

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We are seeking an experienced and knowledgeable Corporate Trainer to join our team and lead training sessions on Android products and services. As an Android Trainer, you will be responsible for designing, developing, and delivering comprehensive training programs that empower participants to effectively utilize Android products and services. Your expertise will play a crucial role in ensuring that our clients' employees are equipped with the necessary knowledge about the potential of Android platforms.

The main audience are salespeople in international tech stores who need to have fu information about the product to be able to present it correctly to potential customers.

We provide necessary trainings on presentations and Android products and services. From your side it is required to be an active Android user (smartphones/tablets, etc.).

Responsibilities:

• Conduct engaging and informative training sessions both in-person and virtually, catering to diverse audiences including clients, employees, and partners.
• Participate in design and development of training materials, curriculum, and resources focused on Android products, services, and technologies.
• Collaborate with cross-functional teams to identify training needs and customize content accordingly.
• Offer one-on-one coaching and support to participants who require additional assistance.
• Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics, and make necessary improvements.
• Maintain training documentation, including manuals, guides, presentations, and course materials.

Qualifications:

• Proven experience as a corporate trainer, instructional designer, or similar role.
• Familiarity with adult learning principles, instructional design methodologies, and training delivery techniques.
• Excellent verbal and written communication skills to convey complex concepts clearly and concisely.
• Strong presentation and public speaking skills with the ability to engage and captivate diverse audiences.
• Ability to adapt training content to different skill levels, learning styles, and organizational needs.
• Flexibility to modify training approaches based on participant feedback and changing business requirements.
• Empathy and patience to address participant questions, concerns, and challenges effectively.
• Strong analytical and problem-solving skills to identify training gaps and customize content accordingly.
• Comfortable using various training tools, platforms, and multimedia resources for both in-person and virtual training delivery.
• Ability to analyze feedback and data to continuously enhance training programs.
• Sensitivity to diverse cultures, backgrounds, and perspectives, ensuring an inclusive and respectful training environment.

We would be happy to get to know you and your skills better and see how we can support each other's growth.

Please apply and let's meet!

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Creating purposeful careers as we build the future of contact centre solutions

CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients. We have a rewarding opportunity for an experienced Sales Trainer to join our team and play a vital role in enhancing the sales skills and performance of our sales consultants. As a Sales Trainer, you will be responsible for designing and delivering training programs, coaching individuals, and driving sales excellence within our BPO Business.

Responsibilities:

1. Training Program Development: Collaborate with management to assess training needs and develop comprehensive training programs tailored to the specific needs of the sales campaigns.
2. Training Delivery: Conduct engaging and interactive training sessions, workshops, and seminars to improve sales skills, product knowledge, and customer engagement techniques.
3. Sales Coaching: Provide one-on-one coaching and mentorship, identifying strengths and areas for improvement and offering actionable feedback.
4. Performance Evaluation: Monitor and evaluate performance through call monitoring, role-playing, and performance metrics. Provide constructive feedback to enhance sales skills.
5. Product Knowledge: Ensure that sales consultants have a deep understanding of the products or services offered and can effectively communicate their value to customers.
6. Compliance and Regulations: Educate on industry regulations, compliance requirements, and ethical sales practices.
7. Documentation: Maintain accurate records of training sessions, attendance, and performance improvement plans.

Stay up to date with industry trends and best practices in sales training and incorporate them into the training curriculum.

Qualifications:

1. 2+ years’ experience in sales training within a BPO or contact centre environment.
2. Strong understanding of sales methodologies and techniques.
3. Excellent presentation and communication skills.
4. Ability to motivate and inspire sales teams.
5. Proficiency in using training tools and technology.
6. Detail-oriented with excellent organizational skills.
7. Patience and the ability to provide constructive feedback.
8. Certifications in sales training or relevant field a plus.

If you have a passion for sales and a knack for teaching and motivating others, we invite you to apply for the Sales Trainer position. Help us develop a high-performing sales team and drive business success through effective training and coaching.

Skills

Compliance Training, Learning and Development, Product Training, Sales, Training & Development

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**Technical Trainer**
**Midrand, South Africa**
As our Technical Trainer, you will be responsible for developing, driving, and delivering training that supports Operations (Engineering, Production, Warehouse) operational standards, processes and procedures. Working towards the development of high performing teams with a particular focus on onboarding and people engagement.
You will develop technical training programs and help others develop skills that will make them better professionals.
**Your key responsibilities:**
+ Hold safety as the number one priority when training and developing procedures
+ Have a data driven mindset and enforce focus on customer service and quality of our products
+ Be responsible for developing a training plan and accompanying training matrix for each area under your responsibility to track progress and performance of new and existing operators/workers with team leaders
+ Work with all shifts and reporting levels and people/roles across site
+ Develop and train Operators in existing procedures and changes to procedures, standard operating procedures and one-point lessons ensuring everyone is working to the same standard
+ Assist on Root Cause Analyses conducted to problem solve operational issues
+ Train and coach on Lean principles and problem solving techniques
+ Create instructor materials (course outlines, background material, instructional materials, and training aids) aligned and built according to Lean principles
+ Work under the Continuous Improvement Manager and closely with the CI Specialists to formulate procedural improvements so the activities can be done with increased efficiency to drive performance and continuous improvement
+ Conduct Gemba and safety walks to ensure standards of training are being correctly applied housekeeping standards and 5S methodology
+ Conduct both safety and quality audits as required by Safety and Quality systems
+ Produce and maintain training schedules to track employee success and progress
+ Report and manage training data on completed courses, absences, issues etc.
+ Build quarterly and annual technical training plans for each operational area
+ Conduct assessments to ensure that operators are competent to undertake specific tasks
+ Identify improvements to the training programmes and implement continuous improvement activities
+ Execute and further develop 'new starter' training programme in consultation with the team leaders and production managers
+ Appraise line managers of the performance of new starters
**We offer:**
+ Opportunity to grow and develop as a Technical Trainer
+ Opportunity to be take an influential role in the Midrand Operations transformation process
+ Competitive remuneration and attractive benefits
+ Opportunities to learn and grow within a leading multinational organisation
+ To be part of a responsible company who strongly values sustainability
+ A culture that values diversity where people are at the heart of the company
+ Fast-moving culture driven by continuous improvement mindset
**You bring:**
+ Great interpersonal and communication skills
+ The ability to explain complex subjects in a clear and interesting way
+ Significant experience of working in a process/manufacturing environment
+ Knowledge of Lean principles and modules is a minimum requirement
+ White or yellow belt 6 Sigma qualification required, Green belt or higher advantageous
+ Good technical knowledge
+ Good safety legislation knowledge
+ Good organisational and time-management skills
+ Microsoft Office (Excel, Word, and PowerPoint) skills SAP preferred
+ Knowledge of various training and teaching methods
+ Training experience and SOP (Standard Operating Procedures) writing skills preferred, however, training will be provided for the role
+ Willingness to work towards Certified Trainer certification
**About dsm-firmenich**
At dsm-firmenich, we don't just meet expectations - we go beyond them.
Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.
From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions - every single day. Whether it's fragrance that helps you focus, alternative meat that's better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.
And while you're making a difference, we'll make sure you're growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They're essential to our future.
Because real progress only happens when we go beyond, together.
**DEI and equal opportunity statement**
At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work - and that's exactly the kind of culture we're building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.
We're proud to be an equal opportunity employer, and we're serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we're committed to reflecting the world we serve.
We welcome candidates from all backgrounds - no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.
And if you have a disability or need any support through the application process, we're here to help - just let us know what you need, and we'll do everything we can to make it work.
**Agency statement**
We're managing this search directly at dsm-firmenich. If you're applying as an individual, we'd love to hear from you. We're not accepting agency submissions or proposals involving fees or commissions for this role.

The role is responsible for supporting various departments with training and roll out of products. This individual will be responsible for providing specific and detailed training of a technical nature to our sales and support teams upon the introduction of new products into the business. This individual will also be responsible for refresher training to these areas to ensure that the product knowledge are held at a high standard. It will also be required that this individual assist with training to customers on a project basis where new product roll outs require significant training from a client’s perspective. This individual will further work together with the product team as well as the development teams by conducting user acceptance testing and issue / bug reporting to the necessary teams in order to ensure that product delivery and quality is of excellent quality. It will also be required that the individual assists in the preparation of marketing material and content as and when needed. This must be done in adherence to the solution priorities as approved by Tracker in terms of its strategy. The role requires the incumbent to support the solutions initiative through the agreed processes, from inception to commercialization.

1. Delivery:

• Understanding of policy, planning and strategy of training needs to be conducted is required
• Assist in preparing the necessary documentation and material to successfully train internal customers
• Assist in preparing the necessary documentation and material to successfully train external customers
• Develop training needs analysis principles and process and Learning curriculum design.
• Conduct product training to internal and external customers.
• Transfer of technical knowledge to the greater teams and upskill team members.
• Conduct UAT testing, documentation and bug / issue reporting on prospective products prior to release.
• Use customer requirements and feedback to influence feature design improvements of products.
• Develop and manage a project plan, identify key internal and/or external resources required to make the project successful and prepare detailed status reports.
• Coordinate and facilitate meetings and work session activities to identify training goals, schedules, impacted processes and procedures to foster cooperation and collaboration from the various teams to ensure product successes.
• Act as liaison among business and product stakeholders to elicit, anticipate, translate, analyse, communicate and validate requirements gathered in feedback from customers.
• Facilitate change management, determine schedule impacts, and manage a project log together with the customers and account managers in successfully training the incumbents on Tracker Fleet Solutions
• Manage timelines and ensure adherence to agreed project plan, project milestones and delivery of the project according to the schedule.
• Work as part of a cross-functional team with the business internal teams, possible external contractors as well as customer teams to ensure successful delivery of products.
• Perform other duties, special projects and overall support as assigned by the Product Manager.
• Deal with internal clients on a technical level.

2. Processes and Standards:

• Administrative tasks of all deliverables
• Quality assurance of deliverables produced
• Researching business opportunities and market trends
• Ensure that the best practice, processes and standards are followed (ISO 9001)
• Resolve all customer queries efficiently, and within agreed timelines.

3. Training: 

• Personal training and development that is aligned to the job profile

MINIMUM REQUIREMENTS:

• Relevant Degree or Diploma or Relevant Work Experience
• Previous Training and User Acceptance Testing Experience
• ETDP qualification would be advantageous
• Training on related areas and skills would be advantageous
• 5 - 7 years of related work experience as technical trainer / support or tester
• 5 years’ experience in a technical focused role
• 5 years’ experience in the telematics industry required
• Proven track record of managing portfolio and customers

Medical Aid

Provident fund 

Do you require assistance with the registration or application process ?

Click the button below to visit our FAQ/Support page and ask for help.

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Shape Voices. Transform Experiences. Build Excellence. Customer Care Trainer | M-KOPA South Africa Where Every Voice Becomes a Brand Ambassador

What if every customer interaction could turn a moment of frustration into loyalty ? What if every support conversation became an opportunity to strengthen relationships rather than just resolve issues? At M-KOPA, we believe exceptional customer care isn't just about solving problems—it's about creating experiences that customers remember and recommend.

As our Customer Care Trainer , you won't just teach scripts. You'll architect the voice of our brand across every customer touchpoint.

This isn't training. This is transformation.

The Mission That Matters

You'll be the architect behind M-KOPA's customer experience excellence, developing and delivering training programs that transform customer care representatives into brand ambassadors . Your influence extends across in-house teams and BPO partners, ensuring every customer interaction reflects our values of accessibility, empathy, and empowerment .

The challenge? Creating consistent excellence across diverse teams, multiple channels, and evolving product offerings. The opportunity? To build training frameworks that scale exceptional customer experience across one of Africa's fastest-growing fintechs.

Your Canvas of Impact

Learning Experience Design

• Design and deliver dynamic training programs that engage CCRs across products, processes, systems, and soft skills

• Create immersive learning experiences that stick—moving beyond traditional classroom training to experiential development

• Develop content that transforms technical knowledge into authentic customer connections

Performance Intelligence & Development

• Conduct sophisticated needs assessments to identify skill gaps and performance opportunities

• Partner with Quality Assurance and Team Leaders to create targeted development plans

• Design and administer assessment programs that measure both knowledge retention and application

Content Innovation

• Create compelling training materials that bring M-KOPA's products and processes to life

• Develop customer handling frameworks that balance efficiency with empathy

• Build training resources that evolve with product launches and process improvements

Cross-Functional Leadership

• Serve as the strategic bridge between Customer Care and Product, Sales, and Market Development teams

• Translate business changes into actionable training strategies

• Champion customer insights and training needs across the organization

Change Management Excellence

• Lead training initiatives that support organizational transformation and growth

• Foster engagement and motivation within customer care teams

• Build learning cultures that embrace continuous improvement and innovation

The Learning Leader We're Seeking

Your Foundation:

• Bachelor's degree in Education, Training & Development, Human Resources, or related field

• 2+ years of call center training experience (customer service experience is a valuable plus)

• Proven track record of designing and delivering impactful training programs

• Deep understanding of customer service excellence and training best practices

Your Technical Arsenal:

• CRM Systems Mastery : Proficiency in Customer Relationship Management platforms

• Microsoft Office Excellence : Advanced skills across the suite, especially PowerPoint and Excel

• Content Development : Experience creating engaging, multimedia training materials

• Assessment Design : Ability to create meaningful evaluation and certification processes

Key Factors:

• Communication Excellence : Outstanding verbal and written communication that inspires and instructs

• Analytical Thinking : You see patterns in performance data and turn insights into action

• Coaching Mastery : Natural ability to develop talent and unlock potential in others

• Customer-Centric Mindset : Deep empathy for both customer needs and agent challenges

• Adaptability : Thrives in fast-paced environments with evolving priorities

• Attention to Detail : Ensures training quality and consistency across all touchpoints

Your Values:

• Excellence Obsessed : You believe every customer deserves exceptional service

• Continuous Learner : You're always exploring new training methodologies and technologies

• Collaborative Spirit : You build bridges between teams and drive alignment

• Empowerment Focused : You develop people to exceed their own expectations

Why M-KOPA Elevates Training

Global Impact, Local Excellence Your training programs directly impact customers across multiple African markets—every session you deliver scales across thousands of interactions.

Career Acceleration Join a learning organization where your development expertise shapes company growth and your own career trajectory.

Innovation Platform Access to cutting-edge training technologies, methodologies, and resources that keep you at the forefront of learning design.

Strategic Influence Your voice shapes not just training content, but customer experience strategy and business outcomes.

Collaborative Excellence Work with world-class Customer Care, Product, and Operations teams who value learning and development.

Recognition & Growth Competitive compensation with opportunities for advancement as M-KOPA scales across Africa.

Your Decision-Making Authority

• Training Strategy : Full ownership of training delivery, facilitation methods, and learning experience design

• Assessment Programs : Complete control over quiz development, administration, and certification processes

• Performance Interventions : Authority to design targeted development plans based on skill gap analysis

• Content Creation : Independence to develop and update training materials that reflect business changes

• Stakeholder Communication : Direct engagement with internal teams and external BPO partners

• System Optimization : Ability to recommend and implement training technology and process improvements

Ready to Transform Customer Care?

If you're currently training teams but want to shape entire customer experiences . If you're developing content but dreaming of building brand ambassadors . If you're successful in traditional training but ready to innovate learning design .

This is your platform to make training transformational.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com .

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPAexplicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/chargeany money as a pre-employment or post-employment requirement. This meansthat we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

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Accounting Software Trainer

Department: Operations

Employment Type: Permanent - Full Time

Location: Johannesburg

Description

GhostPractice Trainers primarily focus on delivering daily client training. Our training department serves as the primary point of contact and knowledge base for all GhostPractice clients—both new and existing.

Key Responsibilities

• Deliver engaging training sessions.
• Facilitate and respond to participant questions during live online sessions.
• Learn and understand product content within defined timelines to ensure effective delivery of training.
• Stay consistently updated on product changes and seamlessly integrate them into training courses.
• Willingness and ability to travel to client sites for onsite training sessions.
• Proficient in Microsoft Word, Excel, PowerPoint, and Teams to support the development of training materials, scripts, and help documentation.

Skills, Knowledge & Expertise

• Familiarity with GhostPractice software is a strong advantage.
• Solid understanding of accounting principles.
• Legal bookkeeping experience is highly beneficial.
• Technologically savvy with strong computer literacy.
• Previous experience in delivering training sessions.
• Comfortable and experienced with using Zoom for virtual meetings and training.
• Basic knowledge of SQL is a plus.

Soft Skills:

• Passion for working with people and a naturally high social energy.
• Strong communication skills with the ability to engage constructively with both management and colleagues.
• Team-oriented, with a proactive and positive attitude toward collaboration and feedback.

Job Benefits

At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

Do you share our DNA?

• We ask how tomorrow can be better than today
• We are passionate about solving our customer's challenges
• Our ideas break boundaries
• We value different perspectives and encourage dialogue
• We take ownership and celebrate together

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Shape Voices. Transform Experiences. Build Excellence. Customer Care Trainer | M-KOPA South Africa Where Every Voice Becomes a Brand Ambassador

What if every customer interaction could turn a moment of frustration into loyalty ? What if every support conversation became an opportunity to strengthen relationships rather than just resolve issues? At M-KOPA, we believe exceptional customer care isn't just about solving problems—it's about creating experiences that customers remember and recommend.

As our Customer Care Trainer , you won't just teach scripts. You'll architect the voice of our brand across every customer touchpoint.

This isn't training. This is transformation.

The Mission That Matters

You'll be the architect behind M-KOPA's customer experience excellence, developing and delivering training programs that transform customer care representatives into brand ambassadors . Your influence extends across in-house teams and BPO partners, ensuring every customer interaction reflects our values of accessibility, empathy, and empowerment .

The challenge? Creating consistent excellence across diverse teams, multiple channels, and evolving product offerings. The opportunity? To build training frameworks that scale exceptional customer experience across one of Africa's fastest-growing fintechs.

Your Canvas of Impact

Learning Experience Design

• Design and deliver dynamic training programs that engage CCRs across products, processes, systems, and soft skills

• Create immersive learning experiences that stick—moving beyond traditional classroom training to experiential development

• Develop content that transforms technical knowledge into authentic customer connections

Performance Intelligence & Development

• Conduct sophisticated needs assessments to identify skill gaps and performance opportunities

• Partner with Quality Assurance and Team Leaders to create targeted development plans

• Design and administer assessment programs that measure both knowledge retention and application

Content Innovation

• Create compelling training materials that bring M-KOPA's products and processes to life

• Develop customer handling frameworks that balance efficiency with empathy

• Build training resources that evolve with product launches and process improvements

Cross-Functional Leadership

• Serve as the strategic bridge between Customer Care and Product, Sales, and Market Development teams

• Translate business changes into actionable training strategies

• Champion customer insights and training needs across the organization

Change Management Excellence

• Lead training initiatives that support organizational transformation and growth

• Foster engagement and motivation within customer care teams

• Build learning cultures that embrace continuous improvement and innovation

The Learning Leader We're Seeking

Your Foundation:

• Bachelor's degree in Education, Training & Development, Human Resources, or related field

• 2+ years of call center training experience (customer service experience is a valuable plus)

• Proven track record of designing and delivering impactful training programs

• Deep understanding of customer service excellence and training best practices

Your Technical Arsenal:

• CRM Systems Mastery : Proficiency in Customer Relationship Management platforms

• Microsoft Office Excellence : Advanced skills across the suite, especially PowerPoint and Excel

• Content Development : Experience creating engaging, multimedia training materials

• Assessment Design : Ability to create meaningful evaluation and certification processes

Key Factors:

• Communication Excellence : Outstanding verbal and written communication that inspires and instructs

• Analytical Thinking : You see patterns in performance data and turn insights into action

• Coaching Mastery : Natural ability to develop talent and unlock potential in others

• Customer-Centric Mindset : Deep empathy for both customer needs and agent challenges

• Adaptability : Thrives in fast-paced environments with evolving priorities

• Attention to Detail : Ensures training quality and consistency across all touchpoints

Your Values:

• Excellence Obsessed : You believe every customer deserves exceptional service

• Continuous Learner : You're always exploring new training methodologies and technologies

• Collaborative Spirit : You build bridges between teams and drive alignment

• Empowerment Focused : You develop people to exceed their own expectations

Why M-KOPA Elevates Training

Global Impact, Local Excellence Your training programs directly impact customers across multiple African markets—every session you deliver scales across thousands of interactions.

Career Acceleration Join a learning organization where your development expertise shapes company growth and your own career trajectory.

Innovation Platform Access to cutting-edge training technologies, methodologies, and resources that keep you at the forefront of learning design.

Strategic Influence Your voice shapes not just training content, but customer experience strategy and business outcomes.

Collaborative Excellence Work with world-class Customer Care, Product, and Operations teams who value learning and development.

Recognition & Growth Competitive compensation with opportunities for advancement as M-KOPA scales across Africa.

Your Decision-Making Authority

• Training Strategy : Full ownership of training delivery, facilitation methods, and learning experience design

• Assessment Programs : Complete control over quiz development, administration, and certification processes

• Performance Interventions : Authority to design targeted development plans based on skill gap analysis

• Content Creation : Independence to develop and update training materials that reflect business changes

• Stakeholder Communication : Direct engagement with internal teams and external BPO partners

• System Optimization : Ability to recommend and implement training technology and process improvements

Ready to Transform Customer Care?

If you're currently training teams but want to shape entire customer experiences . If you're developing content but dreaming of building brand ambassadors . If you're successful in traditional training but ready to innovate learning design .

This is your platform to make training transformational.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com .

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPAexplicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/chargeany money as a pre-employment or post-employment requirement. This meansthat we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

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Genpact City of Johannesburg, Gauteng, South Africa

Trainer - Management Trainee

Genpact City of Johannesburg, Gauteng, South Africa

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Trainer - Management Trainee

Responsibilities:

• New Hire Trainings and Refresher Sessions:

Leads NHT program in line with client provided Training content to equip new hires with required knowledge on client processes and tools.

Leads the Nesting team of Customer Service & Payment Support specialists to achieve performance goals to be assessed ready for movement to Operations

• Quality Monitoring:

Evaluate and audit calls/ cases handled by team members to check quality health of the team, providing feedback and implementing improvement plans as necessary to bring in required improvement.

Refresher Trainings and Process Knowledge Tests: Conduct regular training sessions to enhance the skills and knowledge of the team in line with new process updates and check retention through PKTs

• Compliance Assurance:

Ensure all collection activities comply with industry regulations and company policies.

• Reporting:

Prepare and present regular reports on team’s training and quality performance, challenges, and achievements to senior management

• Customer Interaction:

Handle escalated customer issues and complaints, ensuring a high level of customer satisfaction during no new hire batches to stay update to date with process changes

• Process Improvement:

Identify opportunities for process improvements and implement changes to enhance efficiency and effectiveness.

• Adhering to client defined Process Flows:

Ensuring all operations activities during customer interactions comply with relevant process flows

Ability to work in a 24x7 fast-paced environment and adapt to changing priorities

Qualifications we seek in you:

Minimum Qualifications / Skills:

Work Experience:

2 years of experience working on US financial services and Minimum of 4 years of experience in a voice role

Relevant experience with international IB/ OB Voice process

Mandatory experience in Training and/ or Quality function as Process Trainer and/ or Quality Auditor

Leadership: Ability to inspire and lead new hire batches and Production teams towards achieving common goals in direction of knowledge management and retention.

Problem-Solving: Strong analytical skills to identify issues and develop effective solutions.

Communication: Excellent verbal and written communication skills to interact with team members and customers effectively.

Education Qualification:

• Graduate or Post Graduate in any field
• Advanced knowledge of MS Word & Excel.
• Ability to work in a fast-paced environment where standards of quality and timelines are established.
• High integrity to ensure compliance.
• Ability to work effectively in a team.

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

If you have not received any communication within 30 days please consider your application unsuccessful

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Customer Service and Quality Assurance
• Industries Business Consulting and Services and Outsourcing and Offshoring Consulting

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