200 Senior Teller jobs in South Africa
Teller & Enquiries Clerk - Western Cape
Posted 12 days ago
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CORE PURPOSE OF THE JOB
The purpose of the role is to attend to teller and enquiries functions as well as Forex as and when required, accurately and in keeping with the Bank’s policies and procedures and regulatory requirements. To provide excellent customer service to all Customers.
MAIN FUNCTIONS OF THE JOB
Teller Processing
- Manage cash deposits and withdrawals.
- Process EFT and internal transfers.
- Handle account closures and intersystem transfers.
- Manage unpaid debit orders and reversal of fees.
- Conduct forex transactions, including deposits, withdrawals, and transfers.
- Ensure end-of-day work processed balances.
- Verify and authorize deposit and withdrawal slips according to bank policies.
- Count and verify physical cash, identify counterfeit/stained banknotes.
- Stamp, date, and initial transaction slips.
- Maintain zero teller differences in surpluses and shortages.
Teller Administration
- Maintain and manage daily petty cash.
- Scan and upload documentation on Docuware and Sharepoint.
- Report suspicious transactions.
- Capture EFTs on Corporate Plus.
- Maintain standing profit instructions and debit orders.
- Organize and sort daily reconciliation.
- Update teller statistics and treasury limits on Sharepoint.
- Complete and balance treasury reports and ATM journals.
- Manage account closures, payment requisitions, and special conditions.
Forex
- Ensure all required documentation is completed for forex deals.
- Process foreign exchange transactions and balance foreign currency at the end of the day.
- Adhere to Exchange Control Rulings and report suspicious transactions.
- Manage client communications regarding forex.
Enquiries Administration
- Provide statements, assist with deposit/withdrawal slips, and general client queries.
- Handle transactional banking services, including card replacements, PIN changes, and internet banking support.
- Assist with online statement registration and deceased client accounts.
- Manage client information updates, including FICA and personal information.
- Support clients with mobile app registrations and queries.
- Prepare various client letters and maintain the visitor's register.
- Printing of daily TB reports.
Customer Service
- Deliver professional and efficient client service.
- Participate in cross-selling bank products.
- Ensure the banking hall is presentable and functional.
- Address client complaints and refer clients to relevant consultants.
General
- Perform security checks on ATMs.
- Assist with back-office functions and special projects.
- Order and manage branch stationery.
- Act as Co-Custodian for Treasury and ATM.
Compliance:
- Adhere to all bank procedures and compliance regulations.
- Ensure proper client identification and verification for all transactions.
QUALIFICATIONS
- Appropriate Banking qualification will be required
PREFERRED EXPERIENCE
- A minimum of 1-2 years General banking experience or equivalent working experience
KNOWLEDGE
- Microsoft Office
- Banks Operating Systems
- Knowledge of the Banking policies and procedures
- GTS – lexis nexis
- DHA
Al Baraka Bank is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.
Territory Sales Agent and Branch Teller
Posted 5 days ago
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Mukuru is on the lookout for a Chinese/Mandarin speaking Territory Sales Agent and Branch Teller to join our team in Johannesburg.
The main purpose of this role is to provide remittance disbursement services in a professional and efficient manner and provide oversight on retail sales and drive sales to individuals, corporates, enterprise sales within the assigned territory.
The Territory Sales & Branch Teller reports directly to the Head of Branches. This position will generate sales through agent army, marketing the enterprise and corporate products and all other Mukuru products including marketing collateral in assigned territory. The position will be responsible to create and manage brand awareness to maximise return on marketing investments and sustainable relationships. This position is also responsible for processing remittance transactions in an accurate and professional way. They are required to carry out remittance operations in a legally compliant manner by checking the integrity of the documents provided and identify potential fraudulent documents.
Internal Liaison takes place with the branch staff and agents. External liaison takes place with external customers.
Duties and Responsibilities (Include but is not limited to):
- Providing advice and guidance to customers
- Analyse and monitor transaction details
- Motivate and assist customers to transact with Mukuru
- To activate customers for new corridors
- Gather and present location specific information on sales
- To monitor whether sufficient stock of marketing collateral is available and report back
- Engage with potential customers and market the enterprise product
- Custodianship of the Mukuru brand and maintenance of that standard
- Welcome and greet customers in a professional manner
- Identify if the customer wants to collect money, send money or do an FX deal
- Collect and check the required documentation and scan clear copies
- Verify the current rate as given by ICFX and explain the rate to the customer
- Match customer name and ID before processing
- Capture all transaction details in ICFX
- Ensure all money is double checked and counted within view of cameras
- Count money with the customer and confirm the value together when selling FX
- Check that all notes are real when buying FX
- Print out and sign invoice/receipt, original filed away accurately and customer given the duplicate
- Archive invoices after 3 months
- Check validity of passport, proof of residence not older than 3 months and valid flight ticket within 90 days
- Refer customers to other agents if no proof of residence is available
- Escalate any suspicious documentation to branch manager before processing
- All new customers and high value customers must complete an Indemnity form
- Obtain daily password for safe every morning and retrieve own float
- Notify finance and receive a top-up if required to ensure sufficient stock levels
- Conduct a stock count at the end of each day
- Verify totals of stock match system by printing out slip from ICFX, capture actual stock totals, sign and send to Manager
- Capture shorts onto ICFX and notify manager
- Compile weekly and monthly spreadsheet reports
- Complete daily system tests on system, must achieve 100% or go back and try again
- Complete daily quiz and overall monthly quiz competition
- Submit monthly assignments timeously
- Attend quarterly training and test sessions
- Always provide professional customer service
- Give information based on the training received
- Maintain customer confidentiality
- Monitor and manage own targets
- Attend monthly performance meeting with Head of Branches
- Attend all required training courses for new products
- Improve Chinese language level and write monthly test designed by the head of branch
Key Requirements:
- Grade 12 - High school graduate
- Chinese language related certificate
- Understanding and Speaking of Mandarin (essential)
- 2 Years Customer Service Consultant experience within a financial institution
- 2 Years Sales experience within a financial institution
- 2 Years Chinese related work experience
- Knowledge of foreign exchange
- Knowledge of exchange control regulations
- Knowledge of FICA regulations
- Knowledge of money laundering
- Knowledge of Customer Service
Additional Skills:
- Verbal and written communications skills
- Organisational & administrative skills
- Interpersonal skills
- Analytical skills
- Sales Skills
- Chinese language Skill
- Driving Skills
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited. Maybe you are just the future Mukurian we need!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS
#J-18808-LjbffrTerritory sales agent and branch teller
Posted today
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Customer Service
Posted today
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Customer Service
Posted 27 days ago
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A well-established digital printing company in Epping, Cape Town invite applications for a level customer service/production coordinator preferably from a retail print background to administer key account logistics and campaign implementation. Previous experience in printing (digital, screen and litho) manufacturing and finishing processes is essential.
Responsibilities:
- Receive production requests and prioritise accordingly to meet deadlines
- Read, process, comprehend, and follow the detailed written and verbal instructions of the customers prior to starting the job to assure the job is done correctly and to clients satisfaction
- Work with production staff and sales staff to ensure customer expectations are met
- Manage account services through quality checks on client products and follow-up with timeous communication
- Coordinating delivery schedules, arranging collections, installations of products and services
Required:
- Previous experience in printing (digital, screen and litho) manufacturing and finishing processes essential.
- Aptitude to learn quickly
- Must be able to multi-task
- Must be able to work independently
- Excellent written and communication skills
- Strong customer service skills
- Detail oriented, organised, and deadline-driven
- Must be able to work extended hours to meet campaign deadlines if necessary is non-negotiable
- Previous project management experience will be an advantage
- Must have driver's licence and own transport
If you meet the above requirements please send Cv's to '>
Customer Service Engineer
Posted 1 day ago
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Skip to main content Working at PerkinElmer | Jobs and Careers at PerkinElmer Don't ask what's next. Define it. Step up, stand out and make a Statement. Customer Service Engineer Midrand South Africa | Johannesburg South Africa
Responsibilities Location Midrand, Johannesburg, ZA Job ID REQ-
Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance, and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots, and repairs technical problems. Knowledgeable of company and third-party vendor products utilized in the customer's application/systems.
Apply NowPerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.
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This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators and application developers to more easily access and analyze data.
Equal Opportunity
PerkinElmer is proud to be an equal opportunity workplace and is an affirmative action employer. PerkinElmer is committed to equal employment opportunity without regard to unlawful considerations of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, gender expression, status as a protected veteran, genetic information, or any other personal attribute or characteristics protected by applicable local, state or federal laws.
To learn more about equal employment opportunity protections, please view the available EEO is the Law , EEO is the Law Supplement , and Pay Transparency Non-Discrimination Provision documents.
Please note that PerkinElmer is an E-Verify Employer in the United States. Additional information about E-Verify can be reviewed here.
Accessibility
PerkinElmer is committed to providing reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. If you have a disability and need assistance with any part of the hiring process or have questions about our workplace accessibility, please email us at .
Please be aware that PerkinElmer does not make job offers without conducting interviews with our talent acquisition team. PerkinElmer does not charge any job application fees. Offers of employment or job openings with requests for payment of fees are fraudulent. PerkinElmer does not charge a fee at any stage of the recruitment process. Any requests for such payment or information should be refused. The FTC has provided additional consumer information regarding such scams here.
#J-18808-LjbffrCustomer Service Consultant
Posted 2 days ago
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Overview
Hello Group is seeking to appoint a dedicated Customer Service Consultant to join our Call Centre Department. The Customer Service Consultant will be responsible for managing both inbound and outbound calls. This role involves handling customer inquiries, verifying and requesting source of funds documents, and accurately capturing detailed information into the bank's ticketing system. Additionally, the consultant will be responsible for authenticating customers when their banking information changes and ensuring a high level of customer satisfaction while managing their assigned tickets.
Hello Group is a South African company with a bold mission : to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.
What Hello Group Offers- Onsite Barista – Because life’s too short for bad coffee!
- Exciting Team Events – Work hard, play harder!
- Teambuilding Activities – Get to know your teammates beyond the screen!
- A Culture That Feels Like Family – No corporate robots here—just real people doing great things!
- A Top-Notch Office Space – Where inspiration meets innovation.
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Customer Service specialist
Posted 2 days ago
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Overview
Our UK based client helps small businesses grow faster with quick payments and tailored finance solutions, keeping them ahead of the curve. They are seeking a highly organised and detail-oriented Customer Service Advisor to join our team.
The ideal candidate will be responsible for managing day-to-day administrative tasks, ensuring the smooth operation of administrative duties. This role requires proficiency in office management software, excellent communication skills, and a strong ability to multitask in a fast-paced environment.
This is a remote position open to those living anywhere in South Africa.
Responsibilities- Perform data entry tasks accurately and efficiently.
- Extensive financial applications on various platforms.
- Maintain the company's CRM system.
- Answer phone calls with professionalism, demonstrating excellent phone etiquette while addressing inquiries or directing calls as needed.
- Dealing with Customer Service related issues as necessary.
- Maintain an organised filing system of electronic documents.
- Support team members with administrative tasks as required, fostering a collaborative work environment.
- Previous experience in an administrative role is preferred, showcasing strong organisational skills.
- Proficiency in CRM systems and Microsoft software is highly desirable.
- Demonstrated ability to perform clerical duties with attention to detail and accuracy.
- Strong computer skills with the ability to learn new software quickly.
- Excellent verbal and written communication skills are essential for effective interaction with colleagues and clients.
- A proactive approach to problem-solving with the ability to prioritise tasks effectively.
If you possess the necessary skills and experience to thrive in this role, we encourage you to apply and become a vital part of our dynamic team!
Load Shedding
Applicants must be able to ensure they can maintain internet and power during office hours.
Job details- Employment type: Full-time
- Job function: Customer Service and Administrative
- Industries: Business Consulting and Services
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#J-18808-LjbffrCustomer Service Manager
Posted 3 days ago
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Overview
Job title: Customer Service Manager
Who we’re looking for- We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Osiris, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
- Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- This will help us excel at delivering the best customer experience to stay ahead of the game.
As part of your role, your responsibilities will include :
- Manage all aspects of the recruitment, selection and onboarding of new staff
- Ensure your region is sufficiently staffed according to inbound volume trends, Fixture Indexes, events and headcount forecasts
- Consistently review inbound volume, headcount forecasts and player base growth in order to remain sufficiently staffed at all times
- Proactively compile and present a business case for additional headcount where additional headcount is required based on growth
- Ensure additional staffing is secured where demand increases in order to retain the necessary handling rates and service levels
- Ensure that all P1, P2 and P3 events are effectively handled and debriefed during shift
- Ensure all P1, P2 and P3 events are reviewed, documented and all stakeholders involved and responsible for the events are engaged and collaborated with to mitigate the risk of similar events from occurring in the future
- Actively monitoring all staff's performance and decisively manage performance in line with the PEP process where performance standards are not met
- Ensure Coaches are continuously developed and performing at a high standard
- Manage all disciplinary processes in line with the Code of Conduct when and where required
- Ensure that all staff have a Personal Development Plan in place and that these are actively attended to, managed and reviewed regularly
- Ensure you have active staff development processes and campaigns in place that supports all staff's personal development plans and proactively managing succession planning within the Contact Centre
- Initiation and management of staff reward and recognition campaigns, both formal long-term campaigns as well as short-term ad hoc campaigns where needed
- Ensure regular staff engagement sessions are held that also includes 1 on 1 meetings with staff members
- Based on your regular staff engagement understand what's making the Contact Centre less desirable and ensure measures are put in place to address such detractors. At the same time understand what can be regarded as promoters and ensure more consistent campaigns cements this to make the Contact Centre the best environment to work in and that drives overall motivation and happiness amongst staff
- Continuously working on achieving the set annual Contact Centre goals for your region / s
- Equip your Coaches with all the relevant tools, skills and information that will produce engaging and meaningful pre-shift engagements
- Ensure a 95% handling rate is achieved during all shifts
- Ensure that service levels are achieved as per the set Contact Centre goals
- Consistently work on reducing the average queue times to deliver fast and efficient customer service
- Review all customer journey elements and ensure all CX elements are continuously streamlined and improved on in order to deliver an extraordinary customer experience
- Constantly review the effectiveness of your Coaches and implement new strategies to further streamline shift operations and the performance of all Contact Centre staff
- Analyse CSAT, FCR and NPS data to fully understand customer's sentiment on our product, service and processes
- Ensure other avenues of data gathering are tapped into to gather a 360 degree view of all pain points. These avenues could be the Contact Centre and other operational teams, feedback derived from Service Recovery events etc.
- Ensure all pain points are documented and all stakeholders are engaged and collaborated with, in an effort to eradicate the pain points
- Serve in a project management capacity to ensure VOC pain points and new initiatives are delivered upon as efficiently and effectively as possible
- Prepare monthly VOC Steerco updates on progress made
- Ensure sufficient reporting and project tracking is in place to monitor success and impact of the changes implemented
- Ensure that the Contact Centre environment has sufficient real-time monitoring dashboards and alerts in place to drive optimum efficiency
- Compile relevant and informative monthly Contact Centre performance reports
- Critically analyse the performance the Contact Centre and ensure relevant performance conversations are held with relevant teams where applicable
- Ensure customer experience trends (eg. CSAT, NPS etc.) are consistently analysed, root causes identified and plans are put in place to mitigate poor CX trends
- Identify opportunities for reporting automation, alert automation etc.
- This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
The necessary skills that we require for this role include :
- Minimum of 4 years’ experience in a Customer Service / Contact Centre role
- Minimum of 4 years of management experience within a Contact Centre environment
- Diploma / Degree is essential
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
It would be great if you also have some of the following skills :
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
- Computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint)
- Ability to use pivot tables and work with an advanced statistical database and statistical methods and functions
Deadline : 21st August,2025
- Customer Service jobs
Customer Service Manager
Posted 4 days ago
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For our Middle East and Africa office, we are currently seeking to recruit a Customer Services Manager for the Commercial Aviation Customer Relationship Management team, to act as the primary interface for the Airlines and Embraer Services & Support, to drumbeat all Business Unit activities whilst ensuring a single voice per customer to ensure customer satisfaction.
Responsibilities- Ensures the support for the region is appropriately prioritized and adequate to each customer and the goal is to forge processes, strategies and relationships that will influence on the correct deployment of Embraer’s resources and result in the highest level of service and customer satisfaction.
- Oversees day-to-day support activities, including preparation for entry into service of new customers / aircraft models, and coordinate actions with field support, other Embraer departments and local service providers including Embraer authorized aircraft maintenance service centers.
- Develops trustworthy and ethical relationships with customers and service providers, by creating a level of support with focus on high management level, aircraft owners and close representatives.
- Is responsible to drive, define and implement the Customer Services & Support strategies in the region.
- Maintains active communication with Regional Aircraft Sales Directors in the region and assists in sales campaigns as required.
- Reports customer trends and captures market trends and other relevant information about the region.
- Actively participate in regional customer conferences and exhibitions.
- Able to address issues of mutual interest with Embraer’s approved risk sharing partners and Vendors/Suppliers.
- Engineering or Business management degree or equivalent.
- Has knowledge of aviation and preferably knowledge of Embraer products and their components, has a balance between technical and commercial subjects, is able to use technical publications and documents.
- Superior communication and presentation skills and ability to successfully liaise at all levels of the organization as well as with external parties.
- Able to work in a dynamic, deadline driven environment with many complexities.
- Flexible, sense of urgency and customer focused are key character attributes to be successful in this role;
- Process oriented and driven to the continuous improvement of activities.
- Analytical and detail oriented, keeping up with legislative changes affecting the assigned client portfolio.
- Able to coordinate complex projects with global stakeholders.
- Identify, evaluate, mitigate and manage risk and relevant stakeholder expectations.
- Available to travel at short notice and to conduct international missions.
- Fluent English, both written and spoken, is a must. Other languages would be of advantage.
- Mid-Senior level
- Full-time
- Customer Service and Business Development
- Aviation and Aerospace Component Manufacturing and Airlines and Aviation