289 Senior Planning jobs in South Africa

Director, Master Planning, Project Management Office page is loadedDirector, Master Planning, Project Management Office Apply remote type Hybrid Working locations Johannesburg, South Africa time type Full time posted on Posted 30+ Days Ago job requisition id R-129877

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Additional Career Level Description:

Knowledge and application:

• Uses extensive knowledge across functional areas to direct the application of existing policies and principles and guide the development of new policies and ideas across the function.
• Leads, integrates and directs work applying substantial practical expertise across function disciplines.

Problem solving:

• Solutions are devised based on limited information and issues that are occasionally complex and fundamental principles and data may be in conflict.
• New concepts and solutions consider multiple perspectives and future implications.

Interaction:

• Interacts with senior management, executives, and/or major customers which frequently involves negotiating matters of significance to the organization.
• Reconciles multiple stakeholder views to drive business results.

Impact:

• Works with senior management to establish strategic plans and translates business segment strategy into functional plans and guides execution.
• Erroneous decisions will have a critical long term (typically up to five years) impact on the overall success of function or multi departments.

Accountability:

• Accountable for results which impact function or multiple departments including budgets.
• Direct management of a team of professional managers and experienced individual contributors.

Workplace type :

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

About Us

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!

#J-18808-Ljbffr

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Additional Career Level Description:**
**Knowledge and application:**
+ Uses extensive knowledge across functional areas to direct the application of existing policies and principles and guide the development of new policies and ideas across the function.
+ Leads, integrates and directs work applying substantial practical expertise across function disciplines.
**Problem solving:**
+ Solutions are devised based on limited information and issues that are occasionally complex and fundamental principles and data may be in conflict.
+ New concepts and solutions consider multiple perspectives and future implications.
**Interaction:**
+ Interacts with senior management, executives, and/or major customers which frequently involves negotiating matters of significance to the organization.
+ Reconciles multiple stakeholder views to drive business results.
**Impact:**
+ Works with senior management to establish strategic plans and translates business segment strategy into functional plans and guides execution.
+ Erroneous decisions will have a critical long term (typically up to five years) impact on the overall success of function or multi departments.
**Accountability:**
+ Accountable for results which impact function or multiple departments including budgets.
+ Direct management of a team of professional managers and experienced individual contributors.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Director, Master Planning, Project Management Office page is loadedDirector, Master Planning, Project Management Office Apply remote type Hybrid Working locations Johannesburg, South Africa time type Full time posted on Posted 30+ Days Ago job requisition id R-129877Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Additional Career Level Description: Knowledge and application: Uses extensive knowledge across functional areas to direct the application of existing policies and principles and guide the development of new policies and ideas across the function. Leads, integrates and directs work applying substantial practical expertise across function disciplines. Problem solving: Solutions are devised based on limited information and issues that are occasionally complex and fundamental principles and data may be in conflict. New concepts and solutions consider multiple perspectives and future implications. Interaction: Interacts with senior management, executives, and/or major customers which frequently involves negotiating matters of significance to the organization. Reconciles multiple stakeholder views to drive business results. Impact: Works with senior management to establish strategic plans and translates business segment strategy into functional plans and guides execution. Erroneous decisions will have a critical long term (typically up to five years) impact on the overall success of function or multi departments. Accountability: Accountable for results which impact function or multiple departments including budgets. Direct management of a team of professional managers and experienced individual contributors. Workplace type : Hybrid WorkingAbout NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. About Us Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future. You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success! #J-18808-Ljbffr

Planning Analyst

The Planning Analyst reports to the Workforce Manager. The Mukuru Contact Centre operates in a dynamic, fast-paced, multi-channel environment, supporting diverse products and customer bases across multiple geographies and languages. Service excellence is at the core of our customer promise, and the ability to match staffing with fluctuating demand is key to meeting our service levels and operational efficiency goals.

The Planning Analyst plays a central role within the Workforce Management team, providing the foundational planning and scheduling functions that support optimal staffing, adherence to SLAs, and operational agility. This role requires a blend of analytical capability, deep operational understanding, and the ability to collaborate across functions to ensure that the contact center remains well-resourced and responsive to business needs.

Key Performance Areas & Role Objectives Forecasting & Planning

• Develop comprehensive long-term plans to meet organizational goals.

• Analyze data to inform and support strategic planning decisions.

• Optimize resource usage for improved efficiency and effectiveness.

• Forecast future needs and trends using market insights and data.

• Deliver reports and presentations for senior management.

• Collaborate across departments to align planning with strategic goals.

• Embrace automation and WFM technology to boost performance.

Scheduling & Rostering

• Build and publish accurate and efficient agent schedules.

• Ensure adherence to SLAs, business rules, and shrinkage parameters.

• Forecast volumes and staffing needs; continuously refine for accuracy.

• Monitor schedule adherence and adjust to meet shifting demands.

• Coordinate closely with Operations Leads and Real-Time Analysts to ensure headcount coverage.

Real-Time Monitoring

• Monitor all queues in real time to maintain service level targets.

• Ensure agents are performing within set benchmarks.

• React to fluctuations in performance to maintain optimal service delivery.

Stakeholder Collaboration

• Act as a key communication point for workforce-related updates.

• Proactively inform teams of contact pattern shifts or volume surges.

• Work with support teams to adjust routing and workload distribution.

Team Support & Assistance

• Provide backup and assistance to the Workforce Manager and team.

• Take on task ownership for analysis, reports, and project components.

• Offer insights to improve staffing efficiency and reduce overheads.

Efficiency Reporting

• Compile insightful daily, weekly, and monthly reports.

• Monitor KPIs like shrinkage, adherence, and occupancy.

• Make informed recommendations to drive better planning outcomes.

Professional Development

• Own your performance goals and tracking.

• Engage in regular performance and KPI review sessions.

• Stay up to date on product, service, and system changes.

ESSENTIAL REQUIREMENTS Formal Education

• Grade 12 / Matric (Essential)

• Degree or Diploma in a related field (Desirable)

• Proven track record in Workforce Management methodologies

Job Competencies

• Analytical thinking and strong problem-solving abilities

• Time management and organizational skills

• Cross-functional collaboration and communication

• Proactive, solutions-focused approach

• High level of integrity and discretion with sensitive data

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS

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Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Cape Town

Contract: Permanent

Remuneration: market related

EE position: Yes

About our company

Clicks Group

Introduction

Clicks is on the hunt for a Planning Analyst that forms part of the Category Planning team. The purpose is to translate the business financial plans into category specific sales, margin and inventory budgets and to support the category teams to achieve the customer and product vision through viable business category plans.

Job Objectives

• In collaboration with the Category Buyer, build a strategic plan for Category incorporating an understanding of customer needs and wants, trends, competitive environment and market share
• To develop the annual merchandise financial plan by department for sales, stocks, margins, GP and markdowns taking into account key and relevant financial metrics and inputs
• To partner and support relevant key stakeholders on the development of pre-season sales, markdown, margin, receipt and inventory targets aligned to the strategic business goals whilst ensuring assortments that balance range and space requirements for all stores
• To develop and monitor projections, inventory flow, and seasonal sell-off plans as well as validate monthly forecast for open-to-buy management
• To analyze and reflect current trends in performance of strategy based on actual sales performance; revise in-season plans for sales and profitability
• To prepare and continuously monitor financial budgets and forecasts for the departments by store / channel by product lifecycle and to re-forecast the merchandise financial plans in line with current performance (monthly and weekly), new initiatives or significant deviations, at the appropriate level & review with relevant key stakeholders in order to maximize sales, margin and inventory productivity
• To provide other analysis related to driving business goals (e.g. range hindsight, price curves, cross-selling, etc.)
• Adapt new planning processes and systems (Enterprise, Assortment Planning) and consistently utilize new methodology to achieve “best in practice” discipline
• Support the analysis on slow or poor performing products to optimize the OTB and category Stock Turn
• To contribute analysis in the S&OP meeting on the impact of forecast changes to budget plans

Job Related Knowledge

• Deep understanding of the consistent management and planning of the supplier base performance metrics, promotional planning cycle, product lifecycle, supply chain optimization for their products, business analysis and reporting
• Understanding of customer needs and wants, trends, competitive environment and market share
• Financial planning models and methodologies
• FMCG, Supply Chain and Logistics

Job Related Skills

• Excellent interpersonal and communication skills, to build relationships and drive consensus and collaboration across functional groups
• Business math acumen and analysis to comprehend financial information and reporting to make business decisions
• Forecasting financial trends up to 3 years
• Ability to forecast consumer trends and buying habits 9 – 24 months in the future
• Presentation skills with focus being on oral and written communication skills
• Proficiency on MS Office Excel, Word, Outlook and Power Point
• Complex Problem solving
• Report Writing
• Retail mathematical calculations (e.g. variance to last year, percent of total, turn, Open-to-Buy and sales per square foot)
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Job Experience

• Ideal min 5-7 years of experience in: retail merchandise planning, demand forecasting; inventory management, allocation or replenishment; financial planning or financial analysis experience
• Strong problem-solving and analytical skills; strong aptitude with numbers; retail math skills, understanding of forecasting methodology
• Ability to make decisions with limited information but also able to synthesize large quantities of data to drive business decisions
• Previous experience in enterprise planning or similar planning systems advantageous
• Experience in retail replenishment and allocation; retail sales, category planning or merchandising experience desirable

Education

• B Comm Finance or relevant B Comm Degree
• Leading and Deciding
• Interaction and Presenting
• Analysing and Interpreting
• Planning and Organising
• Delivering results and meeting customer's expectations
• Adapting and Coping

Do you require help with the registration process? #J-18808-Ljbffr

This is a proudly South African pharmaceutical manufacturer known for its trusted health products, consistent innovation, and large-scale operations. The organisation combines global standards with local agility and offers professionals a stable, compliant, and growth-driven environment. Theyre passionate about improving access to quality healthcare across Africa and beyond.

Youll manage the full production planning cycle, ensure alignment with S&OP processes, lead the weekly production schedule, and support business continuity planning. This role requires close collaboration with supply chain, operations, and quality teams. You'll also oversee planning systems, streamline processes, and play a key role in continuous improvement within a GMP-compliant environment.

Job Experience and Skills Required:

• Bachelors Degree in Supply Chain Management, Industrial Engineering, Operations Management, or a related field
• Minimum 5 years experience in a production planning role within the pharmaceutical industry
• Strong understanding of GMP, MRP/ERP systems, and scheduling principles
• Proven ability to manage S&OP processes and coordinate cross-functional teams
• Excellent analytical, communication, and leadership skills

Apply now!