747 Senior Helpdesk Analyst jobs in South Africa

Job summary

Entity:

Finance

Job Family Group:

Procurement & Supply Chain Management Group

Job Description:

The purpose of the role is to assure that bp users and suppliers are enabled to follow a compliant and efficient procurement process. The type of incoming requests can vary, i.e. answering 'how do I' related questions as well as providing technical support and managing user/supplier system & process training activities. Additionally, Procurement Helpdesk Senior Analyst plays a 'distributor role' in the request handling process so that incoming requests are channelled to the right teams. The Helpdesk Senior Analyst is required to initiate and manage continuous improvement ideas, which result in a standardized, automated way of working.

The Procurement Helpdesk Senior Analyst role has the primary responsibility to ensure that we manage, control and develop our operations in a "process designed" manner to deliver value to the respective business for which services are provided. A core part of this responsibility includes:

Be responsible for System Query Management (SRM or Ariba) and Issue resolution across the E2E Purchase to Pay process and be responsible for the delivery against to the operational key performance metrics' target for the assigned business

Be responsible of process simplification, standardisation and continuous improvement with the respective operations and leading relevant GPO or other standardisation initiatives or regional standardisation initiatives in FBT Africa

Management of appropriate stakeholder relationships within the FBT and the businesses/functions

Being responsible for the operational activities delivered by the Helpdesk Team

About bp

Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner.

Key Responsibilities

Resolve issues and escalate to the relevant channel (if required)

Analyse the content of the incoming query, and work on the solution with relevant resolver groups

Analyse and explore process improvement opportunities (i.e. eliminate inefficiencies in the request handling process) by proposing system and process enhancements

Accountable for controls being in place and working effectively across all processes and systems in relation with the Helpdesk Team/ helpdesk team members

Delivering process standardization by identifying improvement opportunities and process change proposals

Responsible for implementing new/re-designed processes and making sure they are operated properly within the team

Responsible for highlighting improvement areas for reaching the PPI/ KPI or other targets

Responsible for the performance management of the Helpdesk Team and for the daily operations of query handling and issue resolution

Acting as first level of escalation for the Helpdesk Team members (Second level is the Team Leader)

Build up and maintain professional relationship with Business partners and other functions.

Essential Education

Recognised professional qualification in a business or finance field or similar field.

Essential Experience

3-4 years business experience is required

Demonstrated process expertise in a given process tower such as PTP, OTC, RTR Customer Services or Supply Chain Management

Relevant operational experience gained in a business or similar environment.

Experience supporting and implementing strategic plans across a team.

Relevant previous experience in a leadership and supporting continuous improvement position with similar accountabilities.

Demonstrated ability to use a wide range of systems and application tools and techniques to guide, motivate, train and support staff and makes full use of opportunities to coach and develop direct reports or virtual teams to maximise their performance.

We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees' lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits We operate a hybrid model with 60% from the office and 40% from home with flexibility as agreed with line management.

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agreements and negotiations, Analytical Thinking, Building sustainability, Category spend profiling, Category Strategy, Commercial Acumen, Communication, Cost modelling, Decision Making, Digital fluency, Market Analysis, Negotiation planning and preparation, Sourcing strategy, Stakeholder Management, Supplier Selection, Sustainability awareness and action, Value creation and management

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Job Application Window

06/08/ /11/2025

• BSc Agric or Equivalent
• Valid Driver’s License
• Experience in Animal Production will be an advantage
• Excellent communication skills
• Good computer literacy

• Manage genetic programs
• Production management
• Cost management
• Technical support
• Key Accounts Management
• Customer service & support
• Admin and reporting
• Semen marketing and sales
• Market analysis and strategy
• Software support

We're Houst, the world's leading property management service for short-term lets. Our mission is simple: make hosting hassle-free for everyone. Using smart tech, data, and a global team, we help hosts earn more while guests have better stays.

Since launching in 2015, we've helped thousands of hosts across more than 20 cities, from Lisbon to Auckland, and we're still growing

What you'll do

• Act as first point of contact for tech support queries from staff, logging and prioritising requests
• Manage user access across internal systems (Google Workspace, Front CRM, Notion, HubSpot, etc.)
• Maintain accurate records of systems, permissions, and processes
• Help link up internal and external systems to improve workflows
• Support the migration to new systems (like our Sales CRM) and optimise them post-launch
• Collaborate with the Data team to improve reporting and visibility
• Handle GDPR and privacy-related enquiries
• Suggest and implement tech-based process improvements across teams

• Bachelor's degree (or higher) in a related field such as Information Technology, Computer Science, Engineering, or Systems Management
• Passion for Technology and interest in the start up space
• A natural problem solver who loves building solutions for complex problems
• Strong time management and prioritisation skills
• A logical thinker who is good at trouble shooting
• Able to effectively communicate with stakeholders at every level of the business
• Ability to build ad-hoc workflows using no-code tools (e.g. Zapier, IFTTT).
• Confident with Python and SQL

Why you'll love it here

At Houst, we value action, curiosity, and resourcefulness. You'll learn from a team that moves fast, solves real problems, and celebrates progress. If you're looking to build a career in tech and see your work make a tangible difference, this is your place.

Hybrid working: 2-3 days in our Cape Town office each week

Salary: R18,000- R20,000 (based on experience)

Job Description
iStore is the home of everything Apple, and Africa's largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.

Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

You Need To Have

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

The right person for this role is someone with

• Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities

Apply today

Apply

Overview

Our customers rely on us to provide them with the software and services they need to create exceptional in-store experiences. What we provide allows retailers and suppliers in more than 90 countries to craft data-driven assortments and product layouts that drastically increase store performance. Our software users enjoy a wealth of capabilities and a comprehensive library of resources which are available on both our online learning platform and our DotActiv searchable knowledgebase.

There are times when our software users need knowledgeable support from an empathetic technical support person - that's where you come in. As technical support your main duties would be as follows:

1. Analyse knowledgebase user engagement data and contribute helpful content to improve the customer experience.
2. Receive, analyse and manage customer support cases and provide meaningful solutions to ensure customer success. (new or existing knowledge base articles, remote support, scheduled training, troubleshooting and advice)
3. Provide customers with space planning advice that goes beyond mere technical support to ensure that they achieve their goals.
4. Analyse customer support cases to determine new features to be logged for development and deployment/ software errors to be logged for immediate fixing.
5. Since customers are creating plans which are dependent on accurate data you will be required to provide data analysis, processing and validation using excel and SQL. (A mandatory course for this will be a part of your onboarding).
6. Since many of our customers are in different time zones and we seek to provide them with exceptional support you will be subject to a rotational on-call schedule. Making yourself available for “On-call” time is remunerated over and above your monthly total cost to company salary.

You will be required to work remotely, with a monthly Cost to Company between R18 000 and R22 000 (depending on your qualifications and experience), we’re looking for someone to provide proactive customer support.

Who is DotActiv?

DotActiv provides category management software and services which enable retailers and suppliers to analyse their retail data and create data-driven assortments, planograms and floor plans. We’re a passionate group of young people that want to be successful in everything we do. Our entire company is made up of +-70% of females while the average age is about 26 to 28 years old.

What does that mean for you?

Working in technical support at DotActiv, you would have the opportunity of engaging with top retail brands from all corners of the world every single day. The multiplicity of culture exposure is dramatic and can be both very challenging and rewarding. Our business is growing quickly which makes for a high-pressure environment.

Your colleagues will push you to be better because as a group we want to win out there in the market but they will also support you in a very sincere way.

A great attitude is what is most important. The next most important thing we will expect is an “always learning” mindset. Besides these critical ingredients, you will need to possess or in some instances be willing to acquire (with our help) the following skills and abilities:

• Any relevant IT certificates or qualifications would be advantageous.
• Strong written and oral communication skills in English.
• An additional language will be advantageous, specifically Spanish, Portuguese, French or another widely spoken language.

• Knowledge of the principles of customer service in relation to software products.
• DotActiv Enterprise software knowledge.
• Computer packages & systems currently in use by the company.
• Project management.
• Customer coaching & support.
• Competent use of job-specific in-house systems used by the company.
• Intermediate MS Office (Word, Excel, PowerPoint) & deploy ability within Google Suite.
• Basic to Intermediate MS SQL or similar solution.
• Problem-solving (Trouble-shooting).
• Intermediate MS Operating Systems (Windows 10, 11, Server).
• Ability to test software for bugs and feature readiness.
• IIS/SSL Certificates.

To thrive in this position, you will need to have the following soft skills:

• Ability to patiently support, educate and assist customers.
• Good oral & written communication skills.
• Excellent client relationship skills (Quality client engagement).
• High capacity to represent the brand.
• Ability to multitask & remain attentive in an often-busy environment.
• Be naturally calm and focused.
• Be versatile if participation in other types of activity is required.
• Team player (especially within a matrix project environment).

• Empathetic
• Able to deal with regular stress peaks
• Curious
• Positive and Upbeat
• Technician/ Problem solver at heart

Here’s what you can expect from DotActiv as technical support:

• You’ll receive a starting monthly Cost to Company salary of between R18k and R22k , depending on your qualifications and experience.
• You’ll be working remotely and assisting customers remotely online.
• Your success is important to us so you can expect that we will invest significantly in your development (both internal and external training).
• The when and how of earning more is completely transparent - our job grading system is open to scrutiny because we believe in paying fairly and without favouritism.

We will offer you a developmental path specific to your circumstances, allowing you to grow your career with us.

A leading cash management company based in Houghton is urgently looking for a Support Manager to be responsible for managing the provision of technical support to ICT operations through efficient and responsive Service Desk and Service Delivery Management teams. The Support Manager will be accountable for the delivery of the functional strategy and service management performance in line with service level agreements (SLAs).

In order to be considered, the following is required:

• Degree in Information Technology Management, Computer Science, Business Administration, Commerce or similar
• Certification in relevant Enterprise Architecture or Technology frameworks and methodologies (Advantageous)
• Microsoft Office Suite
• Customer Service
• Team Leadership
• Business Analysis
• Good written and verbal communication skills
• Programming languages
• Data modelling
• Understanding of database / database management
• Knowledge of ICT project management principles (e.g., Agile)
• Understanding of Software Development Life Cycle (SDLC)
• A strong technical background in applications or technical management experience
• 8 years of experience within a technology department
• 5 years of management experience leading a team of ICT professionals
• 3 years of financial industry experience

Key Performance Areas (KPAs):

• Technology strategy and innovation
• Planning and organisation
• Execute analysis and design activities
• Technical implementation within own area
• Vendor management
• Customer management
• Business partner relationship management
• Quality
• Risk management
• Finance
• Leadership and people management

If you would like to email your CV directly, please send it to or contact .

Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application.

Plus Medical Aid, Pension, Risk Benefits, Disability, Funeral Cover, 13th Cheque for non-management roles.

Overview

This range is provided by DotActiv. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range
ZAR18,000.00/yr - ZAR22,000.00/yr

Our customers rely on us to provide them with the software and services they need to create exceptional in-store experiences. What we provide allows retailers and suppliers in more than 90 countries to craft data-driven assortments and product layouts that drastically increase store performance. Our software users enjoy a wealth of capabilities and a comprehensive library of resources which are available on both our online learning platform and our DotActiv searchable knowledgebase.

There are times when our software users need knowledgeable support from an empathetic technical support person - that's where you come in. As technical support your main duties would be as follows:

• Analyse knowledgebase user engagement data and contribute helpful content to improve the customer experience.
• Receive, analyse and manage customer support cases and provide meaningful solutions to ensure customer success. (new or existing knowledge base articles, remote support, scheduled training, troubleshooting and advice)
• Provide customers with space planning advice that goes beyond mere technical support to ensure that they achieve their goals
• Analyse customer support cases to determine new features to be logged for development and deployment/ software errors to be logged for immediate fixing
• Since customers are creating plans which are dependent on accurate data you will be required to provide data analysis, processing and validation using excel and SQL. (A mandatory course for this will be a part of your onboarding)
• Since many of our customers are in different time zones and we seek to provide them with exceptional support you will be subject to a rotational on-call schedule. Making yourself available for "On-call" time is remunerated over and above your monthly total cost to company salary.

You will be required to work remotely, with a monthly Cost to Company between R18 000 and R22 000 (depending on your qualifications and experience), we're looking for someone to provide proactive customer support.

Who is DotActiv?

DotActiv provides category management software and services which enable retailers and suppliers to analyse their retail data and create data-driven assortments, planograms and floor plans. We're a passionate group of young people that want to be successful in everything we do. Our entire company is made up of +-70% of females while the average age is about 26 to 28 years old.

What does that mean for you?

Working in technical support at DotActiv, you would have the opportunity of engaging with top retail brands from all corners of the world every single day. The multiplicity of culture exposure is dramatic and can be both very challenging and rewarding. Our business is growing quickly which makes for a high-pressure environment.

Your colleagues will push you to be better because as a group we want to win out there in the market but they will also support you in a very sincere way.

Requirements

What we will expect from you

A great attitude is what is most important. The next most important thing we will expect is an "always learning" mindset. Besides these critical ingredients, you will need to possess or in some instances be willing to acquire (with our help) the following skills and abilities:

• Education and Language

• Any relevant IT certificates or qualifications would be advantageous
• Strong written and oral communication skills in English
• An additional language will be advantageous, specifically Spanish, Portuguese, French or another widely spoken language

• Knowledge And Computer Skills

• Knowledge of the principles of customer service in relation to software products
• DotActiv Enterprise software knowledge
• Computer packages & systems currently in use by the company
• Project management
• Customer coaching & support
• Competent use of job-specific in-house systems used by the company
• Intermediate MS Office (Word, Excel, PowerPoint) & deploy ability within Google Suite
• Basic to Intermediate MS SQL or similar solution
• Problem-solving (Trouble-shooting)
• Intermediate MS Operating Systems (Windows 10, 11, Server)
• Ability to test software for bugs and feature readiness
• IIS/SSL Certificates.

• Soft Skills

• Ability to patiently support, educate and assist customers
• Good oral & written communication skills
• Excellent client relationship skills (Quality client engagement)
• High capacity to represent the brand
• Ability to multitask & remain attentive in an often-busy environment
• Be naturally calm and focused
• Be versatile if participation in other types of activity is required
• Team player (especially within a matrix project environment)

• Character Traits

• Empathetic
• Able to deal with regular stress peaks
• Curious
• Positive and Upbeat
• Technician/ Problem solver at heart

• Benefits

What you can expect from DotActiv

Here's what you can expect from DotActiv as technical support:

• You'll receive a starting monthly Cost to Company salary of between R18k and R22k, depending on your qualifications and experience
• You'll be working remotely and assisting customers remotely online.
• Your success is important to us so you can expect that we will invest significantly in your development (both internal and external training).
• The when and how of earning more is completely transparent - our job grading system is open to scrutiny because we believe in paying fairly and without favouritism.

We will offer you a developmental path specific to your circumstances, allowing you to grow your career with us.

• Entry level

• Full-time

• Other
• Industries
• IT Services and IT Consulting

Overview

This range is provided by DotActiv. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range
ZAR18,000.00/yr - ZAR22,000.00/yr

Our customers rely on us to provide them with the software and services they need to create exceptional in-store experiences. What we provide allows retailers and suppliers in more than 90 countries to craft data-driven assortments and product layouts that drastically increase store performance. Our software users enjoy a wealth of capabilities and a comprehensive library of resources which are available on both our online learning platform and our DotActiv searchable knowledgebase.

There are times when our software users need knowledgeable support from an empathetic technical support person - that's where you come in. As technical support your main duties would be as follows:

• Analyse knowledgebase user engagement data and contribute helpful content to improve the customer experience.
• Receive, analyse and manage customer support cases and provide meaningful solutions to ensure customer success. (new or existing knowledge base articles, remote support, scheduled training, troubleshooting and advice)
• Provide customers with space planning advice that goes beyond mere technical support to ensure that they achieve their goals
• Analyse customer support cases to determine new features to be logged for development and deployment/ software errors to be logged for immediate fixing
• Since customers are creating plans which are dependent on accurate data you will be required to provide data analysis, processing and validation using excel and SQL. (A mandatory course for this will be a part of your onboarding)
• Since many of our customers are in different time zones and we seek to provide them with exceptional support you will be subject to a rotational on-call schedule. Making yourself available for "On-call" time is remunerated over and above your monthly total cost to company salary.

You will be required to work remotely, with a monthly Cost to Company between R18 000 and R22 000 (depending on your qualifications and experience), we're looking for someone to provide proactive customer support.

Who is DotActiv?

DotActiv provides category management software and services which enable retailers and suppliers to analyse their retail data and create data-driven assortments, planograms and floor plans. We're a passionate group of young people that want to be successful in everything we do. Our entire company is made up of +-70% of females while the average age is about 26 to 28 years old.

What does that mean for you?

Working in technical support at DotActiv, you would have the opportunity of engaging with top retail brands from all corners of the world every single day. The multiplicity of culture exposure is dramatic and can be both very challenging and rewarding. Our business is growing quickly which makes for a high-pressure environment.

Your colleagues will push you to be better because as a group we want to win out there in the market but they will also support you in a very sincere way.

Requirements

What we will expect from you

A great attitude is what is most important. The next most important thing we will expect is an "always learning" mindset. Besides these critical ingredients, you will need to possess or in some instances be willing to acquire (with our help) the following skills and abilities:

• Education and Language

• Any relevant IT certificates or qualifications would be advantageous
• Strong written and oral communication skills in English
• An additional language will be advantageous, specifically Spanish, Portuguese, French or another widely spoken language

• Knowledge And Computer Skills

• Knowledge of the principles of customer service in relation to software products
• DotActiv Enterprise software knowledge
• Computer packages & systems currently in use by the company
• Project management
• Customer coaching & support
• Competent use of job-specific in-house systems used by the company
• Intermediate MS Office (Word, Excel, PowerPoint) & deploy ability within Google Suite
• Basic to Intermediate MS SQL or similar solution
• Problem-solving (Trouble-shooting)
• Intermediate MS Operating Systems (Windows 10, 11, Server)
• Ability to test software for bugs and feature readiness
• IIS/SSL Certificates.

• Soft Skills

• Ability to patiently support, educate and assist customers
• Good oral & written communication skills
• Excellent client relationship skills (Quality client engagement)
• High capacity to represent the brand
• Ability to multitask & remain attentive in an often-busy environment
• Be naturally calm and focused
• Be versatile if participation in other types of activity is required
• Team player (especially within a matrix project environment)

• Character Traits

• Empathetic
• Able to deal with regular stress peaks
• Curious
• Positive and Upbeat
• Technician/ Problem solver at heart

• Benefits

What you can expect from DotActiv

Here's what you can expect from DotActiv as technical support:

• You'll receive a starting monthly Cost to Company salary of between R18k and R22k, depending on your qualifications and experience
• You'll be working remotely and assisting customers remotely online.
• Your success is important to us so you can expect that we will invest significantly in your development (both internal and external training).
• The when and how of earning more is completely transparent - our job grading system is open to scrutiny because we believe in paying fairly and without favouritism.

We will offer you a developmental path specific to your circumstances, allowing you to grow your career with us.

• Entry level

• Full-time

• Other
• Industries
• IT Services and IT Consulting

Overview

This range is provided by DotActiv. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range
ZAR18,000.00/yr - ZAR22,000.00/yr

Our customers rely on us to provide them with the software and services they need to create exceptional in-store experiences. What we provide allows retailers and suppliers in more than 90 countries to craft data-driven assortments and product layouts that drastically increase store performance. Our software users enjoy a wealth of capabilities and a comprehensive library of resources which are available on both our online learning platform and our DotActiv searchable knowledgebase.

There are times when our software users need knowledgeable support from an empathetic technical support person - that's where you come in. As technical support your main duties would be as follows:

• Analyse knowledgebase user engagement data and contribute helpful content to improve the customer experience.
• Receive, analyse and manage customer support cases and provide meaningful solutions to ensure customer success. (new or existing knowledge base articles, remote support, scheduled training, troubleshooting and advice)
• Provide customers with space planning advice that goes beyond mere technical support to ensure that they achieve their goals
• Analyse customer support cases to determine new features to be logged for development and deployment/ software errors to be logged for immediate fixing
• Since customers are creating plans which are dependent on accurate data you will be required to provide data analysis, processing and validation using excel and SQL. (A mandatory course for this will be a part of your onboarding)
• Since many of our customers are in different time zones and we seek to provide them with exceptional support you will be subject to a rotational on-call schedule. Making yourself available for "On-call" time is remunerated over and above your monthly total cost to company salary.

You will be required to work remotely, with a monthly Cost to Company between R18 000 and R22 000 (depending on your qualifications and experience), we're looking for someone to provide proactive customer support.

Who is DotActiv?

DotActiv provides category management software and services which enable retailers and suppliers to analyse their retail data and create data-driven assortments, planograms and floor plans. We're a passionate group of young people that want to be successful in everything we do. Our entire company is made up of +-70% of females while the average age is about 26 to 28 years old.

What does that mean for you?

Working in technical support at DotActiv, you would have the opportunity of engaging with top retail brands from all corners of the world every single day. The multiplicity of culture exposure is dramatic and can be both very challenging and rewarding. Our business is growing quickly which makes for a high-pressure environment.

Your colleagues will push you to be better because as a group we want to win out there in the market but they will also support you in a very sincere way.

Requirements

What we will expect from you

A great attitude is what is most important. The next most important thing we will expect is an "always learning" mindset. Besides these critical ingredients, you will need to possess or in some instances be willing to acquire (with our help) the following skills and abilities:

• Education and Language

• Any relevant IT certificates or qualifications would be advantageous
• Strong written and oral communication skills in English
• An additional language will be advantageous, specifically Spanish, Portuguese, French or another widely spoken language

• Knowledge And Computer Skills

• Knowledge of the principles of customer service in relation to software products
• DotActiv Enterprise software knowledge
• Computer packages & systems currently in use by the company
• Project management
• Customer coaching & support
• Competent use of job-specific in-house systems used by the company
• Intermediate MS Office (Word, Excel, PowerPoint) & deploy ability within Google Suite
• Basic to Intermediate MS SQL or similar solution
• Problem-solving (Trouble-shooting)
• Intermediate MS Operating Systems (Windows 10, 11, Server)
• Ability to test software for bugs and feature readiness
• IIS/SSL Certificates.

• Soft Skills

• Ability to patiently support, educate and assist customers
• Good oral & written communication skills
• Excellent client relationship skills (Quality client engagement)
• High capacity to represent the brand
• Ability to multitask & remain attentive in an often-busy environment
• Be naturally calm and focused
• Be versatile if participation in other types of activity is required
• Team player (especially within a matrix project environment)

• Character Traits

• Empathetic
• Able to deal with regular stress peaks
• Curious
• Positive and Upbeat
• Technician/ Problem solver at heart

• Benefits

What you can expect from DotActiv

Here's what you can expect from DotActiv as technical support:

• You'll receive a starting monthly Cost to Company salary of between R18k and R22k, depending on your qualifications and experience
• You'll be working remotely and assisting customers remotely online.
• Your success is important to us so you can expect that we will invest significantly in your development (both internal and external training).
• The when and how of earning more is completely transparent - our job grading system is open to scrutiny because we believe in paying fairly and without favouritism.

We will offer you a developmental path specific to your circumstances, allowing you to grow your career with us.

• Entry level

• Full-time

• Other
• Industries
• IT Services and IT Consulting