322 Senior Facilities Managers jobs in South Africa

Responsibilities

Role Responsibilities

Accountabilities Major Activities Key Performance Indicators
Ensure seamless transition and flawless service delivery

? Focus on transition with ‘Zero’ impact on service delivery
? Focus on efficiencies - leaner, greener and faster
? Focus on Process stabilization & sustained delivery
? Reducing operation costs
? Make TBP more effective
? Build effective process management system

? FTE headcount
? Revenue from the BU Vs. Target
? Gross Margin for the BU
? MEI (Manpower Efficiency Index)

Ensure client satisfaction on all SLA’s and given parameters

? Deliver on client benefits through innovation and improvements
? Create plan to deliver efficiency
? Strengthen operational team as well as support functions to minimize leakages
? Partner with transformation team for value delivery
? Identify transformation opportunities where available

? Customer Satisfaction Survey results Vs. Desired
? Performance Index
? Improvement through Innovation

People management

? Engagement plan for each stage of employees
? Focus on employee training and development with regard to building domain expertise
? HIPO engagement initiatives to be reviewed regularly
? Cross training and skill enhancement for managing high influx of volume
? Support to Line HR and utilize their expertise more from a people engagement and retention perspective
? Ensure minimal staff attrition and high levels of engagement

? Employee Attrition Rate
? Employee Engagement Surveys
Provide assistance to industry and BU leadership for development of strategies for business development and process improvements Working on Strategic Priorities such as (but not limited to):
? Look for opportunities to deliver additional savings for the clients
? Deliver operational efficiency improvements for both the call centre and Client
? Assistance in business development as and when required
? Reduction in Overheads as % of Revenues
? Participation in people development initiatives

? Process improvement
? USD value delivered to Client.

Focus on customer experience as the business is transitioned with zero impact on service delivery
Partner with HR to build strong people practices, and focus on capacity augmentation to manage volume effectively

DIMENSIONS
Financial Dimensions Managing the revenue and profitability and Value Delivery

KEY DECISIONS
Decisions you make by yourself
? Strategic improvement for process delivery
? People/management rationalization

INTERACTIONS

Internal Job Role you need to interact with Internally in the organization to enable success in your day to day work
? Business HR Team
? Corporate HR for staffing, internal movement, training, learning and development
? Finance Team
? Facilities Team

External Interactions Job Role you need to interact with outside the organization to enable success in your day to day work

? Clients

Qualifications

Minimum 10 years of experience within the BPO industry in senior VP Position

SKILLS AND KNOWLEDGE

Skill Requirement
Educational Qualifications
Graduate in any field
Post graduate is preferable
Functional Skills
Experience of managing Healthcare Operation
Client relationship management
Managing large contact center
Behavioral Skills

Decisions making
Prioritization
Analytical skills
People management
Excellent communication skills

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Date Posted: 08/08/2025
Closing Date: 01/12/2026, 11:59PM ET
Req ID: 44237
Job Category: Faculty - Teaching Stream (continuing)
Faculty/Division: Joseph L. Rotman School of Management
Department: Joseph L. Rotman School of Management
Campus: St. George (Downtown Toronto)

Description:

The Rotman School of Management at the University of Toronto invites applications for a full-time teaching-stream appointment in the Operations Management & Statistics Area. The appointment will be at the rank of Assistant Professor, Teaching Stream, with an anticipated start date of July 1, 2026.

Applicants must have earned a PhD in Operations Management or a PhD in a field related to Operations Management, such as Information Systems. We seek candidates whose teaching interests complement and enhance our existing strengths . Applicants must have a demonstrated record of excellence in teaching, including a strong demonstrated ability to integrate both theory and practice, evidence of effective communication and presentation skills; a demonstrated mastery of their subject area; a demonstrated commitment to excellence in pedagogical inquiry and teaching innovation; and an interest in teaching-related scholarly activities in operations management. Candidates must have teaching experience in a degree-granting management program, including lecture preparation and delivery, and curriculum development. Applicants must have the ability to teach undergraduate and graduate management courses in operations management, statistics, spreadsheet modelling, and business analytics.

Evidence of excellence in teaching and a commitment to excellent pedagogical inquiry can be demonstrated through teaching accomplishments, awards and accolades, presentations at significant conferences, the teaching dossier submitted as part of the application, as well as strong letters of reference, and for short-listed candidates, a strong performance during the on-campus presentation. The teaching dossier includes a teaching statement, sample course materials, and teaching evaluations.

This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members ( Statement on Equity, Diversity & Excellence) .Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply. Applicants are invited to include in their cover letter any experiences or planned future contributions to equity, diversity, and inclusion in the areas of teaching and/or service.

Salary will be commensurate with qualifications and experience.

About the Organization

U of T is Canada's largest university and has an international research reputation. The Rotman School of Management has a strong faculty that is supportive of serious scholarship and is committed to the professional development of its faculty. The Rotman School operates a wide range of degree programs, including an undergraduate Commerce program, a full-time, part-time, Executive, and Global Executive MBA program, a Global Executive MBA for Healthcare and the Life Sciences, a Master of Finance, a Master of Financial Risk Management, a Master of Management Analytics, a Graduate Diploma in Professional Accounting, and a Ph.D. program.

Rotman is situated in the heart of Canada’s corporate and financial center, and the world’s most diverse city. Rotman’s core values reflect this diversity. For more information about the Rotman School and its core values, please visit:

All qualified candidates are invited to apply online by clicking the link below. Applicants must submit a cover letter, a current curriculum vitae, and a complete teaching dossier which includes a teaching statement, sample syllabi and course materials, and teaching evaluations or evidence of superior performance in other teaching-related activities. The cover letter can include a description of any experiences or planned future contributions to equity, diversity, and inclusion in the areas of teaching and/or service.

Applicants must provide the name and contact information of three references. The University of Toronto’s recruiting tool will automatically solicit and collect letters of reference from each referee within 48 hours after an application is submitted. Applicants remain responsible for ensuring that referees submit recent letters (on letterhead, dated and signed) by the closing date. At least one reference letter must primarily address the candidate’s teaching. More details on the automatic reference letter collection, including timelines, are available in the candidate FAQ .

Submission guidelines can be found at . Your CV and cover letter should be uploaded into the dedicated fields. Please combine additional application materials into one or two files in PDF/MS Word format. If you have any questions about this position, please contact Ming Hu at .

All application materials, including recent reference letters, must be received by January 12, 2026.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement
The University of Toronto embraces Diversity and is building aculture of belonging that increases our capacity to effectivelyaddress and serve the interests of our global community. Westrongly encourage applications from Indigenous Peoples,Black and racialized persons, women, persons withdisabilities, and people of diverse sexual and gender identities.We value applicants who have demonstrated a commitment toequity, diversity and inclusion and recognize that diverseperspectives, experiences, and expertise are essential tostrengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see .

Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact .

MTN Group's Company RAFM is evolving to meet heightened corporate governance scrutiny, complexities of operating across multiple jurisdictions ensuring executives and board quickly identify potential opportunities to improve both effectiveness and efficiency.

To serve the company's growth through good governance and compliance practices that enables strategic business decisions for the Group and MTN's operating markets within the context of:

• Achieving top quartile operating efficiency and effectiveness through scale and common policies and processes
• Driving growth through business intelligence and standardization to maximize business impact
• Initiating sustainable technology change across the infrastructure portfolio to further aid MTN in the achievement of parallel climate sustainability
• Management of customer and supplier expectations
• Constant dynamics and local challenges in the economic, regulatory and legal environments
• Ability to create a technological strategy in line with the company's business requirements
• Enhancing MTN's position as a leading connectivity and infrastructure player
• Growing dependence on vendor-led and shared passive infrastructure models
• MTN's strategy to build the largest and most valuable platform business across our regions
• Assisting the MTN Board and EXCO in protecting the assets, reputation and sustainability of the organisation for MTN to accomplish its objectives

Organisational Mission: MTN's vision is to lead digital transformation in Africa, ensuring widespread access to reliable, high-quality broadband services that drive social and economic development.

Organization Values: At MTN we believe that understanding our people's needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y'ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.

Our values dubbed, LIVE Y'ello, are the cornerstone of our culture.

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

EXL Overview

EXL (NASDAQ: EXLS) is a leading Digital Transformation company & Business Evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into increasingly digital operations. Our expertise in transformation, data science, and change management helps make our clients business more efficient and effective, improve customer relationships and enhance revenue growth. Our global teams helps us drive business forward by making sense of data. EXL is a committed team of problem solvers and creative thinkers determined to find a better way. Headquartered in New York, New York, we are extremely proud of our differentiated workforce that totals more than 33,000+ professionals, spread across 54 global delivery centers and supports 25+ languages.

EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business.

Step into the role of a Weekend Property Management Associate, where you’ll become the beacon of exceptional service for Houst Customers and guests. In this dynamic position, you’ll navigate customer inquiries across various channels - email, phone, and chat - tackling intricate, non-standard issues with ingenuity. Your toolbox will include out of the box-thinking, troubleshooting prowess, excellent communication skills and logical thinking.

Key responsibilities of the role:

• Provide unparalleled service via telephone, email and WhatsApp, ensuring our clients and guests feel valued and supported.
• Elevate as the point of escalation from HostSupport, resolving issues with the utmost satisfaction.
• Onboard new properties, simplifying complex information for diverse customers.
• Collaborate with cross-functional teams to uncover optimal solutions, resolve queries and champion resolution claims.
• Spot and leverage opportunities to enhance customer retention and satisfaction.
• Harness your decision-making prowess to determine refunds and goodwill gestures using logic, company procedures, and market insights.
• Contribute innovative ideas to enhance processes and elevate the overall experience for Houst customers and guests.
• Champion the customer cause, forging commercially successful partnerships.
• Manage your delegated inbox with finesse and oversee the project management of cases, ensuring a seamless and efficient workflow.

• Team player with superb written and verbal communication skills.
• Previous experience in a customer service environment or account management is preferable.
• Proven ability to communicate complex technical problems in “customer-friendly” language.
• Ability to think outside the box and find creative ways to solve problems.
• A working understanding of vacation rentals.
• Confidence in decision-making and owning your cases.
• Previous experience with G-Suite.
• Well organised with the ability to multi-task and prioritise workload.

• 23 days paid holiday days (plus public holidays)
• An extra day off for your birthday - because who wants to work on their birthday?
• Employee discounts – at heaps of restaurants, shops, gym memberships, cinema tickets and more
• Pawternity - We encourage proud parents of new pets to work from home to help their new member settle in
• Laptop - for business use

Working hours: 09:00- 18:00 (UK Hours)

Salary: R12,000- R18,000 per month (dependent on experience)

Theodore Brown is a property management company that has managed residential and commercial property portfolios internationally since 1998 and is opening up in South Africa 2026 We pride ourselves by treating both landlords and tenants as clients and by maintaining a "Service First, Profit Second" approach to the process of letting and managing properties.

Job Type: 3 days per week (Flexible) | Remote

Head Office: United Kingdom

Must be able to provide examples of how you have; showed initiative that resulted in excellent service, created organisation and/or processes and procedures, demonstrated good time-management, solved a complex problem, showcased your multi-tasking abilities and provided excellent communication skills using phone, email and instant messaging.

Responsibilities

· Manage and maintain accurate administrative and financial records

· Create and post listings on Property24/Rightmove

· Handle incoming enquiries/diary management and property records

· Act as point of contact with tenants and contractors

· Coordinate maintenance between tenants and contractors

· Ensure that the lease compliance checklist is process is signed off ie gas safety, electrical EICR, EPC, UK Property Law and Ethics

· Compile list of leases in advance of them ending and arrange renewals

· Process rental invoices, payments and overdue accounts

· Ensure that all information (receipts/emails) is captured to Xero and Asana

· Reconcile stipends are paid and up to date for third party energy providers

· Responsible for financial bookkeeping, accounts receivable and payable, money statements, including invoices and receipts, as well as daily and monthly cash flow

· General assistant duties such as diary management, monitoring of inboxes, and reporting to the director.

· Any other duties required by the company from time to time as instructed by Management.

Job Type: Part-time

Pay: R100,00 per hour

Expected hours: 20 – 24 per week

Application Question(s):

• How many years of experience do you have working with Xero?

Education:

• Diploma (Preferred)

Experience:

• virtual assistant or remote administrative support: 2 years (Required)
• employment with property industry administration: 1 year (Preferred)
• book-keeping or accounting: 2 years (Required)

Work Location: Remote

Step into the role of a Weekend Property Management Associate, where you'll become the beacon of exceptional service for Houst Customers and guests. In this dynamic position, you'll navigate customer inquiries across various channels - email, phone, and chat- tackling intricate, non-standard issues with ingenuity. Your toolbox will include out of the box-thinking, troubleshooting prowess, excellent communication skills and logical thinking.

Key responsibilities of the role:

• Provide unparalleled service via telephone, email and WhatsApp, ensuring our clients and guests feel valued and supported.
• Elevate as the point of escalation from HostSupport, resolving issues with the utmost satisfaction.
• Onboard new properties, simplifying complex information for diverse customers.
• Collaborate with cross-functional teams to uncover optimal solutions, resolve queries and champion resolution claims.
• Spot and leverage opportunities to enhance customer retention and satisfaction.
• Harness your decision-making prowess to determine refunds and goodwill gestures using logic, company procedures, and market insights.
• Contribute innovative ideas to enhance processes and elevate the overall experience for Houst customers and guests.
• Champion the customer cause, forging commercially successful partnerships.
• Manage your delegated inbox with finesse and oversee the project management of cases, ensuring a seamless and efficient workflow.

Requirements
*Key Skills *

• Team player with superb written and verbal communication skills.
• Previous experience in a customer service environment or account management is preferable.
• Proven ability to communicate complex technical problems in "customer-friendly" language.
• Ability to think outside the box and find creative ways to solve problems.
• A working understanding of vacation rentals.
• Confidence in decision-making and owning your cases.
• Previous experience with G-Suite.
• Well organised with the ability to multi-task and prioritise workload

Benefits

• 23 days paid holiday days (plus public holidays)
• An extra day off for your birthday - because who wants to work on their birthday?
• Employee discounts - at heaps of restaurants, shops, gym memberships, cinema tickets and more
• Pawternity - We encourage proud parents of new pets to work from home to help their new member settle in
• Laptop - for business use

Working hours: 09:00- 18:00 (UK Hours)
Salary: R12,000- R18,000 per month (dependent on experience)

Join Our Team:
Property Management Internship

Location:
Gauteng, South Africa

Company:
Sihlangu Properties (Pty) Ltd

Employment Type:
Fixed-Term Contract (6 Months)

Salary:
R3500 to R5000

Working Arrangement:
Remote

Closing Date:
Wednesday, 17 September 2025

Contact:
|

Are you a recent graduate or a student seeking hands-on experience in property management and real estate operations? Do you have a keen interest in community development, housing, and administration? Sihlangu Properties is looking for a motivated Property Management Intern to join our dynamic team for a fixed-term internship.

About Us

Sihlangu Properties is a proudly South African property development and management company that blends modern living with safety, affordability, and convenience. With a portfolio of over 30 apartments across 7 developments, we are passionate about creating more than just homes – we build thriving communities.

What You'll Gain

This internship offers a unique opportunity to gain practical exposure across the full property management lifecycle – from lease administration to financial reporting. You'll learn how a growing property company operates while contributing meaningfully to our mission.

Key Learning Areas & Responsibilities

Under supervision, you'll be involved in:

·   Assisting with lease agreement administration and renewals

·   Supporting rental payment tracking and arrears follow-up

·   Coordinating with maintenance suppliers and service providers

·   Assisting with tenant onboarding and handling queries

·   Helping maintain accurate financial and operational records

·   Preparing basic management reports

·   Ensuring regulatory compliance support across the portfolio

Who We Are Looking For

·   Final-year student or recent graduate in Real Estate, Accounting, Property Studies, or Business Management

·   Strong organisational and communication skills

·   A proactive learner eager to take initiative and grow

·   Familiarity with MS Office (especially Excel); bonus if experienced with any accounting software

·   Based in Gauteng

Bonus Points

·   Driver's licence and own transport (not mandatory but an advantage)

·   Interest in affordable housing, real estate operations, or entrepreneurship

What We Offer

·   A hands-on, purpose-driven internship experience

·   Mentorship and exposure to all aspects of property management

·   A chance to work in a small, agile team making a real impact

·   Reference letter and potential future opportunities for high performers

How to Apply

Send your CV and a short motivational letter to with the subject line: Application – Property Management Internship

At Sihlangu Properties, we don't just rent homes – we create spaces where families grow, individuals thrive, and communities flourish. Come learn with us and be part of that story.

Is creating and managing schedules easy and fun for you?

you have a deep understanding of property maintenance?

Do you know when to ask an expert

Do you have a good understanding of how much time it takes to complete a work

order?

Are you a go-getter and a team player?

Are you tech-savvy?

Are you naturally driven to

dig deeper until you get the result you want?

Do you act immediately when the ball is in your

court?

Are you comfortable providing constructive feedback to your peers to improve the quality

of the maintenance?

Does it bother you when people don't pay attention to details?

Then you might be our dream Maintenance Coordinator!

We are looking for someone who

wants to grow professionally and will help us to make our maintenance team highly organized,

and efficient.

They want to be part of the journey to becoming the best property management

company on the West Coast.

If this sounds exciting to you, then please apply!

ROLE :

Your job will be to coordinate all our maintenance needs.

You will be responsible for making

sure our staff is fully booked days in advance.

Respond to emergencies and reorganize the

schedule for the right priorities.

You will be working closely with our Regional Manager to clearly

communicate what maintenance issues and solutions need to be brought up to the owners.

You will be responsible for scheduling Maintenance inspections and the Preventative

Maintenance Program.

You will be responsible for communicating with tenants, and vendors,

managing schedules, and assigning work to team members.

RESPONSIBILITIES :

Communicate daily with the Regional Manager and the maintenance team

Coordinate work and regularly update tenants

Schedule all Melds, Inspections, and Preventative Maintenance Program

Creating schedules for unit turns, remodels, and forecasting work

Monitoring Maintenance Software, managing WO, and the order of their priority

Request quotes from third-party vendors

Suggest improvements and enforce internal processes

RESULTS : Timely respons

ASAP - Emergency – respond immediately, with mitigation the same day.

8 hours - All other tenant-driven Melds

Follow up

First follow-up next day = assigned to a technician, vendor or update the tenant

Subsequent follow-up or update - Every 16 business hours

Goal is to resolve non-urgent maintenance within 3 business days

Property Meld management :

Review all the messages 3 times a week (Monday, Wednesday, Friday)

Respond to tenants' questions, Update the tenant on the progress

Prompt tenant to respond (2 prompts) and close MELDs after we sent 2 prompts

Follow up with vendor, technician or PM on assigned Meld to ensure timely completion

Make sure you remove tags on new conversations

Approve payments in MELD

Add lock box codes to melds

Assign properties to property groups

Maintenance schedules are created for 2 weeks in advance and filled with :

The tenant has driven WO

Inspection follow-ups

Landscaping and Hardscaping

Schedule inspection per the unit turn schedule )

Pre-move out scheduled within 8 business hours of 30-day notice receipt, timeline 3 business days

Move out - within 8 business hours of move out date

Move-in - no later than the day before move in date

Onboarding

Convert the Appfolio Work Orders into Meld after zInspector reports

Check when the unit turns need to be scheduled - align with PM on priorities

Schedule Cleaning

Schedule - Carpet cleaning if applicable = check inspection or advertising photos if the unit has

Semi-Annual Inspection schedule created for 2 months in advance

Preventative Maintenance Plan schedule created for 2 months in advance

Regional Manager updated daily (successes, issues, required approvals)

Quotes from third-party vendors gathered per Regional Manager's request

REQUIREMENTS

Must have excellent written and verbal English skills

Must enjoy learning software tools & be able to do so quickly

Fast internet, camera, at least 2 monitors & good computer equipment

Several years of experience working in a fast-paced environment

Smart phone

RESOURCES : Talkroute

G Suite

Property MELD

WhatsApp

Coordinator Property • Johannesburg, Gauteng