142 Senior Expert jobs in South Africa

LearningMate is seeking a subject matter expert to help create educational material for a college- level graphic design course. This role will have you collaborating with an experienced team to create educational content. The educational content will be delivered through an asynchronous distance learning model. Content must be written in such a way that it is clear, engaging, and accessible to all types of learners.

Examples of Project Tasks:

• Follow client guidelines when reviewing content
• Review revisions to the course based on a new edition of the textbook
• Revise content as needed to ensure content is accurate, up to date, and aligned with the new edition of the textbook
• Write scenarios, case studies, and other items as needed to support assessments
• Write assessment items as needed
• Use provided templates properly to ensure consistency

Requirements:

• Strong command of both written and verbal English
• Bachelor's Degree in Graphic Design
• Experience writing content for online courses
• Familiarity with the Adobe suite of products, specifically Adobe Illustrator
• Familiarity with educational theories, such as situated learning theory, adult learning theory, and the universal design for learning theory

Preferred Qualifications (not required):

• Teaching experience
• Assessment writing experience

Join our client as a
Subject Matter Expert (SME) in Cards & Payments
. You'll provide expert guidance on credit/debit cards, digital payments (e.g., mobile wallets), and rewards programs. This role focuses on ensuring compliance, reducing fraud, and enhancing payment systems through short-term projects like product launches or regulatory upgrades. You'll work closely with client teams (IT, legal, operations) and partners (e.g., Visa/Mastercard) to deliver results in a fast-paced banking environment.

Key Responsibilities

• Advise on regulatory compliance (e.g., central bank submissions, payment system laws).
• Support card product development, including contactless payments and digital wallet integration.
• Investigate card fraud, disputes, and transaction issues, proposing solutions to cut losses.
• Collaborate on system improvements and train client staff on card security and tools (e.g., mobile banking apps).
• Stay updated on payment trends (e.g., biometrics, tokenization) to drive innovation.
• Deliver project milestones on time, with clear documentation and knowledge sharing.

What We're Looking For

• Education
  : Bachelor's degree in finance, IT, business, or related field (postgraduate a plus).
• Certifications
  : Payments/cards-related certifications (e.g., PCI DSS, CISSP, CPP) preferred.
• 5+ years in financial services (banking/fintech).
• 3+ years as an SME in cards/payments, with hands-on work in regulatory reporting, product management, or fraud detection.
• Deep knowledge of card systems (e.g., EMV standards) and South African regulations.
• Strong data analysis skills (SQL, Excel, BI tools) for risk and fraud work.
• Excellent communication and teamwork for client-site collaboration.
• Ability to deliver fast, ethical results in a project-based role.

Role Purpose

The Microsoft Purview Subject Matter Expert (SME) will lead the design, implementation, and optimization of Microsoft Purview solutions to strengthen the client 's data governance, compliance, and information protection posture. This role requires deep technical expertise in Microsoft Purview, Information Protection, DLP, Compliance Manager, Insider Risk, and Data Governance frameworks across Microsoft 365, Azure, and hybrid environments. The SME will act as the client 's trusted advisor for data governance and compliance automation, ensuring alignment with corporate and regulatory requirements.

Key Responsibilities

Strategy & Governance

• Define and implement the client 's data governance and compliance strategy using Microsoft Purview.
• Establish data classification frameworks, sensitivity labeling standards, and data lifecycle management policies.
• Develop governance dashboards and metrics to measure policy adherence and data risk posture.
• Ensure alignment with enterprise architecture, security, and compliance frameworks (e.g., TOGAF, ISO 27001, POPIA, GDPR).

Solution Design & Implementation

• Design, configure, and deploy Purview Data Map, Data Catalog, and Data Lineage solutions.
• Implement Information Protection and DLP policies for Microsoft 365 and endpoints.
• Integrate Purview with Azure Information Protection, Defender for Cloud Apps, Sentinel, and Entra ID.
• Enable multicloud and hybrid data source connectors.
• Create data scanning rules and classifiers to automatically identify sensitive data types.

Compliance & Risk Management

• Manage Compliance Manager, eDiscovery, and Insider Risk configurations.
• Develop and maintain assessment templates for compliance frameworks.
• Monitor risk trends, generate insights, and present mitigation recommendations.
• Support Data Protection Impact Assessment (DPIAs) and Data Subject Request (SRs) through Purview.
• Drive automation of evidence collection for audit readiness.

Continuous Improvement & Enablement

• Define best practices, operating procedures, and governance playbooks for Purview adoption.
• Conduct workshops and training sessions for data owners, IT, and compliance teams.
• Collaborate with architects and engineers to integrate Purview insights into business workflows.
• Stay current with Microsoft roadmap updates and compliance capabilities.

Technical Integration

• Oversee API-based integration with third-party SIEM, GRC, or data security platforms.
• Ensure Purview's compatibility with Defender for Endpoint, MIP SDK, and Microsoft Graph.
• Participate in architecture reviews to ensure secure and compliant design patterns.

Required Skills & Experience

Technical Expertise

• 5–8 years of experience in Microsoft Information Protection, Compliance, or Data Governance.
• Hands-on experience configuring and managing Purview (Data Map, Catalog, DLP, Information Protection, Compliance Manager, etc.).
• Strong knowledge of data classification models, governance frameworks, and regulations (POPIA, GDPR, ISO 27001, NIST, SOC2).
• Experience with multicloud governance (Azure, AWS, Google) and hybrid data architectures.

Qualifications

• Bachelor's degree in information systems, Computer Science, or equivalent.

Preferred Certifications:

• Microsoft Certified: Information Protection Administrator Associate
• Microsoft Certified: Security Operations Analyst Associate
• Microsoft Certified: Compliance Administrator Associate
• TOGAF or COBIT certification (advantage)
• CISM / CISSP / ISO 27001 Lead Implementer (advantage)

Soft Skills

• Strong stakeholder management and executive communication skills.
• Ability to translate complex regulatory requirements into technical configurations.
• Analytical mindset and strong problem-solving skills.
• Excellent documentation and reporting capabilities.
• Comfortable leading workshops and cross-functional governance forums.

Key Deliverables

• Enterprise-wide Purview implementation roadmap.
• Data classification and sensitivity labeling framework.
• Active DLP, eDiscovery, and insider risk policies.
• Governance dashboards and reporting metrics.
• Continuous improvement plan for data compliance maturity.

Environment

• Hybrid Cloud (M365, Azure, SAP, AWS)
• Tools Ecosystem: Microsoft Purview, Sentinel, XDR- Micro Trend, ServiceNow GRC, Power BI

Employment type:
6 months contract

Location:
Centurion

Working model:
Hybrid

Interested candidates who meet the above criteria are encouraged to apply immediately, please send your CV to

Our client is seeking an experience
Microsoft Purview Subject Matter Expert (SME)
to lead the design, implementation, and optimization of Microsoft Purview solutions to strengthen their data governance, compliance, and information protection posture. This role requires deep technical expertise in Microsoft Purview, Information Protection, DLP, Compliance Manager, Insider Risk, and Data Governance frameworks across Microsoft 365, Azure, and hybrid environments. The SME will act as their trusted advisor for data governance and compliance automation, ensuring alignment with corporate and regulatory requirements.

Role Highlights:

Strategy & Governance

• Define and implement data governance and compliance strategy using Microsoft Purview.
• Establish data classification frameworks, sensitivity labeling standards, and data lifecycle management policies.
• Develop governance dashboards and metrics to measure policy adherence and data risk posture.
• Ensure alignment with enterprise architecture, security, and compliance frameworks (e.g., TOGAF, ISO 27001, POPIA, GDPR).

Solution Design & Implementation

• Design, configure, and deploy Purview Data Map, Data Catalog, and Data Lineage solutions.
• Implement Information Protection and DLP policies for Microsoft 365 and endpoints.
• Integrate Purview with Azure Information Protection, Defender for Cloud Apps, Sentinel, and Entra ID.
• Enable multi-cloud and hybrid data source connectors.
• Create data scanning rules and classifiers to automatically identify sensitive data types.

Compliance & Risk Management

• Manage Compliance Manager, eDiscovery, and Insider Risk configurations.
• Develop and maintain assessment templates for compliance frameworks.
• Monitor risk trends, generate insights, and present mitigation recommendations.
• Support Data Protection Impact Assessment (DPIAs) and Data Subject Request (SRs) through Purview.
• Drive automation of evidence collection for audit readiness.

Continuous Improvement & Enablement

• Define best practices, operating procedures, and governance playbooks for Purview adoption.
• Conduct workshops and training sessions for data owners, IT, and compliance teams.
• Collaborate with architects and engineers to integrate Purview insights into business workflows.
• Stay current with Microsoft roadmap updates and compliance capabilities.

Technical Integration

• Oversee API-based integration with third-party SIEM, GRC, or data security platforms.
• Ensure Purview's compatibility with Defender for Endpoint, MIP SDK, and Microsoft Graph.
• Participate in architecture reviews to ensure secure and compliant design patterns.

Required Skills and Experience:

Technical Expertise

• 5–8 years of experience in Microsoft Information Protection, Compliance, or Data Governance.
• Hands-on experience configuring and managing Purview (Data Map, Catalog, DLP, Information Protection, Compliance Manager, etc.).
• Strong knowledge of data classification models, governance frameworks, and regulations (POPIA, GDPR, ISO 27001, NIST, SOC2).
• Experience with multi-cloud governance (Azure, AWS, Google) and hybrid data architectures.

Soft Skills

• Strong stakeholder management and executive communication skills.
• Ability to translate complex regulatory requirements into technical configurations.
• Analytical mindset and strong problem-solving skills.
• Excellent documentation and reporting capabilities.
• Comfortable leading workshops and cross-functional governance forums.

Qualifications

• Bachelor's Degree in Information Systems, Computer Science, or equivalent.

Preferred Certifications:

• Microsoft Certified: Information Protection Administrator Associate

• Microsoft Certified: Security Operations Analyst Associate

• Microsoft Certified: Compliance Administrator Associate

• TOGAF or COBIT certification (advantage)

• CISM / CISSP / ISO 27001 Lead Implementer (advantage)

Key Deliverables

• Enterprise-wide Purview implementation roadmap.
• Data classification and sensitivity labeling framework.
• Active DLP, eDiscovery, and insider risk policies.
• Governance dashboards and reporting metrics.
• Continuous improvement plan for data compliance maturity.

Environment

• Hybrid Cloud (M365, Azure, SAP, AWS)
• Tools Ecosystem: Microsoft Purview, Sentinel, XDR- Micro Trend, ServiceNow GRC, Power BI

Applications should be emailed to

The IT Service Management Consultant – Subject Matter Expert (SME) is accountable for leading ITSM consulting engagements, delivering value-driven improvement initiatives, and guiding clients through transformation programmes that align people, process, and technology. This role requires both depth in ITSM frameworks (ITIL, COBIT, ISO/IEC 2000, SIAM, Agile, DevOps) and breadth in applying them to drive measurable business results. The Consultant acts as a trusted advisor, thought leader, and implementation specialist across multiple sectors.

KEY RESPONSIBILITIES

· Lead and manage ITSM-driven transformation and improvement projects for Pink Elephant clients.

· Conduct process maturity and capability assessments using frameworks such as ITIL, COBIT, ISO/IEC 2000, and CMMI.

· Design strategic roadmaps and implementation programmes aligned to client objectives and Pink Elephant's consulting methodologies.

· Facilitate executive and operational workshops, enabling clients to define and execute their service management strategies.

· Advise clients on governance, service design, automation, and experience management (XLAs).

· Support pre-sales activities, proposal development, and client solution design in collaboration with Sales and Technology teams.

· Contribute to Pink Elephant's thought leadership through content creation, webinars, and participation in industry events.

· Actively support the Pink Elephant corporate strategy, promoting collaboration across divisions and maintaining high-quality delivery standards.

· Ensure client satisfaction, delivery excellence, and achievement of agreed project KPIs and utilisation targets.

PROFESSIONAL / TECHNICAL EXPERTISE

Essential

o  Graduate qualification or equivalent industry experience.

o  ITIL 4 Managing Professional (or ITIL Expert v3 equivalent).

o  5–8 years' experience in ITSM consulting, advisory, or transformation roles.

o  Proven record of leading ITSM process improvement or implementation projects.

o  Strong knowledge of ITIL, COBIT, ISO/IEC 2000, SIAM, Agile, and DevOps.

o  Excellent facilitation, presentation, and communication skills.

o  Full clean driving licence and own transport.

o  Willingness to travel across South Africa and the African continent.

Desirable

o  Certifications in PRINCE2, AgilePM, PMP, COBIT 5, ISO/IEC 27001, or DevOps.

o  Experience with ITSM and automation platforms (e.g. HaloITSM, Servicely AI, ServiceNow, Freshservice).

o  Experience contributing to industry forums, conferences, or publications.

KEY IMPACT AREAS

· Delivery excellence and client satisfaction.

· Quality of consulting outputs and recommendations.

· Thought leadership and contribution to Pink Elephant's brand reputation.

· Growth of new and existing client relationships.

· Achievement of personal and team KPIs and utilisation targets.

WHY JOIN PINK ELEPHANT

At Pink Elephant South Africa, you'll collaborate with some of the most respected professionals in the ITSM field, working on innovative transformation programmes that shape the digital future of service management. Join us and be part of a team recognised as Leaders in Next-Gen Service Management.

The IT Service Management Consultant – Subject Matter Expert (SME) is accountable for leading ITSM consulting engagements, delivering value-driven improvement initiatives, and guiding clients through transformation programmes that align people, process, and technology. This role requires both depth in ITSM frameworks (ITIL, COBIT, ISO/IEC 2000, SIAM, Agile, DevOps) and breadth in applying them to drive measurable business results. The Consultant acts as a trusted advisor, thought leader, and implementation specialist across multiple sectors.

Key Responsibilities

· Lead and manage ITSM-driven transformation and improvement projects for Pink Elephant clients.

· Conduct process maturity and capability assessments using frameworks such as ITIL, COBIT, ISO/IEC 2000, and CMMI.

· Design strategic roadmaps and implementation programmes aligned to client objectives and Pink Elephant's consulting methodologies.

· Facilitate executive and operational workshops, enabling clients to define and execute their service management strategies.

· Advise clients on governance, service design, automation, and experience management (XLAs).

· Support pre-sales activities, proposal development, and client solution design in collaboration with Sales and Technology teams.

· Contribute to Pink Elephant's thought leadership through content creation, webinars, and participation in industry events.

· Actively support the Pink Elephant corporate strategy, promoting collaboration across divisions and maintaining high-quality delivery standards.

· Ensure client satisfaction, delivery excellence, and achievement of agreed project KPIs and utilisation targets.

Professional / Technical Expertise

· Essential

o Graduate qualification or equivalent industry experience.

o ITIL 4 Managing Professional (or ITIL Expert v3 equivalent).

o 5–8 years' experience in ITSM consulting, advisory, or transformation roles.

o Proven record of leading ITSM process improvement or implementation projects.

o Strong knowledge of ITIL, COBIT, ISO/IEC 2000, SIAM, Agile, and DevOps.

o Excellent facilitation, presentation, and communication skills.

o Full clean driving licence and own transport.

o Willingness to travel across South Africa and the African continent.

· Desirable

o Certifications in PRINCE2, AgilePM, PMP, COBIT 5, ISO/IEC 27001, or DevOps.

o Experience with ITSM and automation platforms (e.g. HaloITSM, Servicely AI, ServiceNow, Freshservice).

o Experience contributing to industry forums, conferences, or publications.

Key Impact Areas

· Delivery excellence and client satisfaction.

· Quality of consulting outputs and recommendations.

· Thought leadership and contribution to Pink Elephant's brand reputation.

· Growth of new and existing client relationships.

· Achievement of personal and team KPIs and utilisation targets.

Why Join Pink Elephant

At Pink Elephant South Africa, you'll collaborate with some of the most respected professionals in the ITSM field, working on innovative transformation programmes that shape the digital future of service management. Join us and be part of a team recognised as Leaders in Next-Gen Service Management.

Job Types: Full-time, Permanent

Application Question(s):

• What is your total current salary?
• What is your expected total salary?
• Are you permanently/contract basis employed or unemployed?
• What is your notice period?

Work Location: In person

Do you want to become part of a new, fast-growing organization aimed at conquering the huge software and services market for the financial services industry (FSI)?

As a spin-off from SAP (a market leader in enterprise application software), SAP Fioneer builds on a heritage of outstanding technology and a deep understanding of corporate and consumer demands. This gives us a head start to bring financial services to the next level with innovative software solutions and platforms. We are helping companies in the financial services industry to achieve speed, scalability, and cost-efficiency through digital business innovation, cloud technology, and solutions that cover banking and insurance processes end-to-end.

SAP Fioneer is a global company with subsidiaries in South Africa, Germany, Austria, Switzerland, UK, UAE, Canada, US, Brazil, Mexico, Japan, Australia, India, Singapore. Our rapid growth, great team and lean organization make SAP Fioneer a great place to accelerate your career

We are looking for an entrepreneurial and motivated Senior Consultant (F/M/D) who wants to work and grow in a fast-paced, global cloud software and services company while supporting our customers' transformation projects.

You will work as a consultant in customer projects which will hone your skills and expand your experience every step of the way.

Based on your skills and ambitions, you will work in different phases of the project. In the presales phase, you will work closely with the sales team to showcase the value of our solutions to potential customers. During the project delivery phase, you will work with domain experts to gain business and technical knowledge while supporting project planning and execution.

• Bachelor or master's degree in Technology, Engineering, Science, Economics, Accounting
• Experienced professional preferably with 6 – 12 years of relevant working experience in the Financial Services Industry
• Proven knowledge in FPSL (IFRS9/ IFRS17), S4 HANA, Financial accounting and reporting tools and solutions
• Proficient in FPSL solution design and configuration
• Data Management knowledge is preferred
• Basic ABAP debugging skills required
• Solid technology knowledge and understanding, ideally in software or cloud solutions
• Eagerness to learn and to take responsibility
• You demonstrate ownership and accountability in everything you do
• Excellent communication and presentation skills
• Positive attitude and customer-focused with strong interpersonal skills
• Fluent in written and verbal English

• Collaborative culture with smart people in a fast-growing company
• Opportunity to shape the fast-changing financial services landscape
• Flexibility to work and gain experience in different areas of the company as you grow your career
• Fast-paced start-up culture with an experienced team, strong brand and an enviable customer portfolio
• Competitive compensation package according to your level of expertise and skills

Main purpose of the job

To ensure the best possible experience for our customers by providing support to clients through omni-channel platforms by offering a great digital client experience.

Client Engagement

• Maximizes on client service operational performance through providing efficient first call resolution to client service issues.
• Improve client service experience, create engaged clients, and facilitate organic growth
• Manages tasks allocated through omni-channel platforms, which deals directly with clients and is the first point of contact.
• Participate in the communication with clients via omni-channel including telephone, mail, email, messaging app, and social media.
• Handle complex and escalated client service issues
• Leverage deep functional expertise in order to expand the client's use of existing products and to identify new products offerings
• Build/maintain rapid channel of communication to client in case of service-related issues and events
• Represent the "Voice of the Customer"
• Create a culture of Customer/Client Centricity
• Ensure adherence to standard operating procedures in all engagements.
• Ensure invoices have been captured and attached for any claims-related queries.
• Identify client needs and actively find solutions that will assist the client in having the best possible client experience.
• Educate clients on product offering and use methods that allow the business to resolve the queries as a first call resolution.
• Ensure follow up and follow through on all client queries
• Escalate queries, in line with standard operating procedures and ensure escalated queries have been addressed timeously.
• Identify any potential errors or obstacles that may arise which might impact client experience, and ensure this has been addressed and highlighted to Team Leader.
• Demonstrate the Oneplan Values and Culture in all engagements with both clients and internal stakeholders.
• Leverage team success to drive all initiatives and experiences with clients.
• Display leadership through your actions by accepting responsibility for daily deliverables and ensuring turnaround times are achieved.
• Maintain forward thinking and proactiveness by taking ownership of every interaction with the client and managing the clients queries from end-to-end to ensure a world class client service experience.
• Support cross functional work areas targeted to resolve issues raised by clients.
• Proactively gather client feedback to optimise client experience
• Drive digital omni-channel strategy, through improving the client's digital experience.
• Escalate unresolved issues to the appropriate internal teams

Quality, Consistency and Compliance

• Deliver quality service by providing efficient, quick, and friendly service to clients within agreed SLA.
• Respond to clients' issues timeously and swiftly, within escalation parameters to ensure consistency.
• Ensure adherence to standard operating procedures and demonstrate exceptional product knowledge in client engagements.
• Ensure adherence to all relevant legislation and regulations as set out by the Company, Regulatory Board and the Financial Services industry.

Work collaboratively

• Build a culture of respect and understanding across the organisation
• Recognise outcomes which resulted from effective collaboration between teams
• Build cooperation and overcome barriers to information sharing, communication and collaboration across the organization
• Facilitate opportunities to engage and collaborate with internal and external stakeholders to develop joint solutions

Self-Management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

Minimum Academic, Professional Qualifications & Experience required for this position

• Grade 12 with English and Afrikaans
• Fluent in Afrikaans (spoken and written)
• Undergraduate/Postgraduate qualification in related field advantageous
• Minimum of 3 – 5 years customer service and industry specific experience

Functional Competencies

• Literacy – Have excellent reading, writing and interpersonal skills
• Pc Literacy – In-depth knowledge of Word, excel, email and Internet
• Ability to respond according to TAT
• Client Relationship Management
• Maximise Service Performance
• Query Resolution
• Build & Develop Client Centric Capabilities
• Deliver on Client Expectations
• Knowledge Sharing
• Driving Excellence through Client Experience

Essential

• Evaluating Problems
• Investigate Issues
• Problem Solving
• Building Relationships
• Communicating Information
• Showing Resilience
• Adjusting to Change
• Giving Support
• Processing Details
• Structuring Tasks
• Driving Success
• Prioritise Client Experience

Behaviors

• Energy
• Passion
• Respect for others
• Honest and Fair
• Positive Attitude
• Client Focus
• Tenacity
• Achieves Results

Main purpose of the job

To ensure the best possible experience for our customers by providing support to clients through omni-channel platforms by offering a great digital client experience.

Client Engagement

• Maximizes on client service operational performance through providing efficient first call resolution to client service issues.
• Improve client service experience, create engaged clients, and facilitate organic growth
• Manages tasks allocated through omni-channel platforms, which deals directly with clients and is the first point of contact.
• Participate in the communication with clients via omni-channel including telephone, mail, email, messaging app, and social media.
• Handle complex and escalated client service issues
• Leverage deep functional expertise in order to expand the client's use of existing products and to identify new products offerings
• Build/maintain rapid channel of communication to client in case of service-related issues and events
• Represent the "Voice of the Customer"
• Create a culture of Customer/Client Centricity
• Ensure adherence to standard operating procedures in all engagements.
• Ensure invoices have been captured and attached for any claims-related queries.
• Identify client needs and actively find solutions that will assist the client in having the best possible client experience.
• Educate clients on product offering and use methods that allow the business to resolve the queries as a first call resolution.
• Ensure follow up and follow through on all client queries
• Escalate queries, in line with standard operating procedures and ensure escalated queries have been addressed timeously.
• Identify any potential errors or obstacles that may arise which might impact client experience, and ensure this has been addressed and highlighted to Team Leader.
• Demonstrate the Oneplan Values and Culture in all engagements with both clients and internal stakeholders.
• Leverage team success to drive all initiatives and experiences with clients.
• Display leadership through your actions by accepting responsibility for daily deliverables and ensuring turnaround times are achieved.
• Maintain forward thinking and proactiveness by taking ownership of every interaction with the client and managing the clients queries from end-to-end to ensure a world class client service experience.
• Support cross functional work areas targeted to resolve issues raised by clients.
• Proactively gather client feedback to optimise client experience
• Drive digital omni-channel strategy, through improving the client's digital experience.
• Escalate unresolved issues to the appropriate internal teams

Quality, Consistency and Compliance

• Deliver quality service by providing efficient, quick, and friendly service to clients within agreed SLA.
• Respond to clients' issues timeously and swiftly, within escalation parameters to ensure consistency.
• Ensure adherence to standard operating procedures and demonstrate exceptional product knowledge in client engagements.
• Ensure adherence to all relevant legislation and regulations as set out by the Company, Regulatory Board and the Financial Services industry.

Work collaboratively

• Build a culture of respect and understanding across the organisation
• Recognise outcomes which resulted from effective collaboration between teams
• Build cooperation and overcome barriers to information sharing, communication and collaboration across the organization
• Facilitate opportunities to engage and collaborate with internal and external stakeholders to develop joint solutions

Self-Management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

Minimum Academic, Professional Qualifications & Experience required for this position

• Grade 12 with English and a second language
• Undergraduate/Postgraduate qualification in related field advantageous
• Minimum of 3 – 5 years customer service and industry specific experience

Functional Competencies

• Literacy – Have excellent reading, writing and interpersonal skills
• Pc Literacy – In-depth knowledge of Word, excel, email and Internet
• Ability to respond according to TAT
• Client Relationship Management
• Maximise Service Performance
• Query Resolution
• Build & Develop Client Centric Capabilities
• Deliver on Client Expectations
• Knowledge Sharing
• Driving Excellence through Client Experience

Essential

• Evaluating Problems
• Investigate Issues
• Problem Solving
• Building Relationships
• Communicating Information
• Showing Resilience
• Adjusting to Change
• Giving Support
• Processing Details
• Structuring Tasks
• Driving Success
• Prioritise Client Experience

Behaviors

• Energy
• Passion
• Respect for others
• Honest and Fair
• Positive Attitude
• Client Focus
• Tenacity
• Achieves Results