1,156 Senior Account jobs in South Africa

Our client is a fast-growing group of global marketing brands with a focus on future thinking, AI and innovation. They’ve helped hundreds of clients across a wide range of verticals to maximize ROI, improve client acquisition & retention and grow faster, with their unique marketing platform and solutions. The future is bright, with lots of new products, services and brands on the horizon.

Our Multichannel Account Strategists are true experts in their field who harness experience and innovation to deliver exceptional results for key B2B and B2C clients across a variety of digital channels, from SEO to email, organic social to paid search, display and Meta advertising.

You must be a confident communicator with proven experience managing or consulting on large scale multichannel advertising campaigns. You need to be comfortable managing client expectations, reporting on performance, liaising with other strategists on accounts and finding ways to improve client satisfaction & account performance.

You may be asked to operate as an account manager for a multichannel client, to be hands on with implementation or optimisation for one or more channels on an account, to consult with a client who is learning to run their own marketing, or to assist The Group with their own advertising. We are looking for someone with flexibility who is happy to develop their skills across a broad range of marketing disciplines and get stuck into managing/optimising a variety of campaigns.

Core responsibilities:

1. Develop, execute and optimise cutting-edge paid or organic advertising campaigns, from conception to launch
2. Onboard new clients and nurture those relationships, keeping a close eye on client retention and ensuring that clients receive an exceptional quality of service
3. Evaluate campaign performance based on clear KPIs, and report confidently on a weekly and monthly basis, either via call, video call or email, to client stakeholders
4. Actively recommend account improvements, constantly look for ways to further boost account performance and ensure strong client engagement
5. Flag any concerns with account performance, troubleshoot alongside the Head of Strategy, work hard to ensure retention and client satisfaction
6. Be the account lead for your designated key clients - this means operating as the main client point of contact, ensuring all members of the account team are feeding into the monthly report, being aware of overall account performance and liaising with the Head of Strategy about any concerns you have over account performance, or any opportunities to provide additional services and support for that client. You are the advocate for that client and should work carefully on building up a trusting and supportive relationship with the client representative(s)
7. Support the Head of Strategy and Managing Director with new sales opportunities, by attending introductory and proposal calls with prospective clients and feeding into proposal decks. Be prepared to present slides on your area, what strategies you recommend, and what potential ROI could look like (you don’t have to attend sales calls alone, or act as point person for new opportunities, you’ll be operating as part of a sales team run by the Managing Director or Head of Strategy)
8. Work cross-departmentally, to align campaign strategies and goals on multichannel clients

Skills and experience:

1. 4+ years as a digital marketing strategist or account manager
2. Proven experience creating, managing and optimising Google Ads , LinkedIn and Meta campaigns as well as working on SEO and content marketing campaigns (ideally also email)
3. Comfortable setting up, consulting on or taking over client account teams and ensuring that deliverables stay on track
4. Excellent oral communications skills
5. Very strong written communication skills and email comms skills
6. Strong experience producing reports and explaining them to clients
7. Happy to chat on the phone, comfortable calling clients
8. Well-organised and efficient, good time management and prioritisation skills
9. Team player who likes to work in a dynamic environment and collaborate across teams

Culture Fit:

1. A natural communicator, you have a collaborative approach and enjoy working as part of a dynamic team in a fast-paced environment
2. An ambitious and driven strategist, you’re comfortable setting the strategy for accounts, passionate about helping clients grow, and proud to be specialist in your chosen field
3. You easily build rapport with business leaders around the company to earn trust and ensure optimal outcomes and partnerships within the company

#J-18808-Ljbffr

Our client is a fast-growing group of global marketing brands with a focus on future thinking, AI and innovation. They’ve helped hundreds of clients across a wide range of verticals to maximize ROI, improve client acquisition & retention and grow faster, with their unique marketing platform and solutions. The future is bright, with lots of new products, services and brands on the horizon. Our Multichannel Account Strategists are true experts in their field who harness experience and innovation to deliver exceptional results for key B2 B and B2 C clients across a variety of digital channels, from SEO to email, organic social to paid search, display and Meta advertising. You must be a confident communicator with proven experience managing or consulting on large scale multichannel advertising campaigns. You need to be comfortable managing client expectations, reporting on performance, liaising with other strategists on accounts and finding ways to improve client satisfaction & account performance. You may be asked to operate as an account manager for a multichannel client, to be hands on with implementation or optimisation for one or more channels on an account, to consult with a client who is learning to run their own marketing, or to assist The Group with their own advertising. We are looking for someone with flexibility who is happy to develop their skills across a broad range of marketing disciplines and get stuck into managing/optimising a variety of campaigns. Core responsibilities: Develop, execute and optimise cutting-edge paid or organic advertising campaigns, from conception to launch Onboard new clients and nurture those relationships, keeping a close eye on client retention and ensuring that clients receive an exceptional quality of service Evaluate campaign performance based on clear KPIs, and report confidently on a weekly and monthly basis, either via call, video call or email, to client stakeholders Actively recommend account improvements, constantly look for ways to further boost account performance and ensure strong client engagement Flag any concerns with account performance, troubleshoot alongside the Head of Strategy, work hard to ensure retention and client satisfaction Be the account lead for your designated key clients - this means operating as the main client point of contact, ensuring all members of the account team are feeding into the monthly report, being aware of overall account performance and liaising with the Head of Strategy about any concerns you have over account performance, or any opportunities to provide additional services and support for that client. You are the advocate for that client and should work carefully on building up a trusting and supportive relationship with the client representative(s) Support the Head of Strategy and Managing Director with new sales opportunities, by attending introductory and proposal calls with prospective clients and feeding into proposal decks. Be prepared to present slides on your area, what strategies you recommend, and what potential ROI could look like (you don’t have to attend sales calls alone, or act as point person for new opportunities, you’ll be operating as part of a sales team run by the Managing Director or Head of Strategy) Work cross-departmentally, to align campaign strategies and goals on multichannel clients Skills and experience: 4+ years as a digital marketing strategist or account manager Proven experience creating, managing and optimising Google Ads , Linked In and Meta campaigns as well as working on SEO and content marketing campaigns (ideally also email) Comfortable setting up, consulting on or taking over client account teams and ensuring that deliverables stay on track Excellent oral communications skills Very strong written communication skills and email comms skills Strong experience producing reports and explaining them to clients Happy to chat on the phone, comfortable calling clients Well-organised and efficient, good time management and prioritisation skills Team player who likes to work in a dynamic environment and collaborate across teams Culture Fit: A natural communicator, you have a collaborative approach and enjoy working as part of a dynamic team in a fast-paced environment An ambitious and driven strategist, you’re comfortable setting the strategy for accounts, passionate about helping clients grow, and proud to be specialist in your chosen field You easily build rapport with business leaders around the company to earn trust and ensure optimal outcomes and partnerships within the company #J-18808-Ljbffr

Our client is a fast-growing group of global marketing brands with a focus on future thinking, AI and innovation. They’ve helped hundreds of clients across a wide range of verticals to maximize ROI, improve client acquisition & retention and grow faster, with their unique marketing platform and solutions. The future is bright, with lots of new products, services and brands on the horizon. Our Multichannel Account Strategists are true experts in their field who harness experience and innovation to deliver exceptional results for key B2 B and B2 C clients across a variety of digital channels, from SEO to email, organic social to paid search, display and Meta advertising. You must be a confident communicator with proven experience managing or consulting on large scale multichannel advertising campaigns. You need to be comfortable managing client expectations, reporting on performance, liaising with other strategists on accounts and finding ways to improve client satisfaction & account performance. You may be asked to operate as an account manager for a multichannel client, to be hands on with implementation or optimisation for one or more channels on an account, to consult with a client who is learning to run their own marketing, or to assist The Group with their own advertising. We are looking for someone with flexibility who is happy to develop their skills across a broad range of marketing disciplines and get stuck into managing/optimising a variety of campaigns. Core responsibilities: Develop, execute and optimise cutting-edge paid or organic advertising campaigns, from conception to launch Onboard new clients and nurture those relationships, keeping a close eye on client retention and ensuring that clients receive an exceptional quality of service Evaluate campaign performance based on clear KPIs, and report confidently on a weekly and monthly basis, either via call, video call or email, to client stakeholders Actively recommend account improvements, constantly look for ways to further boost account performance and ensure strong client engagement Flag any concerns with account performance, troubleshoot alongside the Head of Strategy, work hard to ensure retention and client satisfaction Be the account lead for your designated key clients - this means operating as the main client point of contact, ensuring all members of the account team are feeding into the monthly report, being aware of overall account performance and liaising with the Head of Strategy about any concerns you have over account performance, or any opportunities to provide additional services and support for that client. You are the advocate for that client and should work carefully on building up a trusting and supportive relationship with the client representative(s) Support the Head of Strategy and Managing Director with new sales opportunities, by attending introductory and proposal calls with prospective clients and feeding into proposal decks. Be prepared to present slides on your area, what strategies you recommend, and what potential ROI could look like (you don’t have to attend sales calls alone, or act as point person for new opportunities, you’ll be operating as part of a sales team run by the Managing Director or Head of Strategy) Work cross-departmentally, to align campaign strategies and goals on multichannel clients Skills and experience: 4+ years as a digital marketing strategist or account manager Proven experience creating, managing and optimising Google Ads , Linked In and Meta campaigns as well as working on SEO and content marketing campaigns (ideally also email) Comfortable setting up, consulting on or taking over client account teams and ensuring that deliverables stay on track Excellent oral communications skills Very strong written communication skills and email comms skills Strong experience producing reports and explaining them to clients Happy to chat on the phone, comfortable calling clients Well-organised and efficient, good time management and prioritisation skills Team player who likes to work in a dynamic environment and collaborate across teams Culture Fit: A natural communicator, you have a collaborative approach and enjoy working as part of a dynamic team in a fast-paced environment An ambitious and driven strategist, you’re comfortable setting the strategy for accounts, passionate about helping clients grow, and proud to be specialist in your chosen field You easily build rapport with business leaders around the company to earn trust and ensure optimal outcomes and partnerships within the company #J-18808-Ljbffr

Our client is a data technology business on a mission to improve how big businesses serve their customers. They do this by helping them find, analyze and prioritize their most important customer interactions. They are a global company headquartered in London, with offices in South Africa (home market) and the Middle East.

From the client:

We’re looking for an Account Director to join our South African Client Service team.

You will work closely with the Head of Client Service, heading up a colourful portfolio of clients that span across financial services, telecoms, restaurants, education and others. You will be responsible for the day-to-day operational management of your clients, with your ultimate goal being to retain and grow your client base. You’ll also be responsible for ensuring that our data is being used by a variety of teams within your clients’ businesses and that it is ultimately being used to inform key decisions.

Our Business Development team is made up of smart, ambitious, strategic and problem solving individuals and we are looking for someone dynamic who believes in our vision and is excited to join the company at this stage of growth. We have a tight culture that encourages curiosity, innovation, freedom and demands intellect and performance.

This is an incredibly exciting time to be joining us as we build out our unique data capabilities in SA and abroad.

WHAT YOU’LL BE DOING DAY-TO-DAY

• Ensure that client renewals are processed timeously
• Complete relevant RFPs and RFQs where required
• Build a solid network of contacts in each client organisation
• Uncover key issues in client organisations that our data can be used to solve
• Ensure that our data is understood and used widely across client organisations
• Upsell existing client base
  • Create a clear strategy for the growth of your current client base and your focal industries
  • Ensure that your clients are getting as much value out of our data as possible
  • Ensure that our data is pushed into varying teams within your client organisations and is used by a multitude of users and budget holders
• Assist clients with any day to day queries
• Ensure the smooth running of your clients’ Analyse and Engage accounts
• Help clients get as much value as possible out of our data, whether through building dashboards, talking the clients through insights, or training the clients on Analyse and Engage
• Brief the analyst team on reporting requirements and ensure that completed reports reflect client requirements; check reports for errors before sending them off to clients; manage client change requests
• Internal stakeholder management and administration
  • Manage Account Managers (where applicable) and this will include hiring, onboarding, upskilling, strategising with, and setting KPIs for Account Managers
  • Setting clear client forecasts & upsell plans across yours and your Account Managers’ portfolios
  • Drafting cost estimates and proposals
  • Supporting finance on resolving any overdue payments

WHAT WE’RE LOOKING FOR

Required

• A tertiary qualification
• 5+ years experience in a senior client service role
• Proficiency in MS Word, PowerPoint, and Excel is essential, and you'd need to be comfortable learning and navigating new web-based software applications
• Analytical problem solving and attention to detail
• Outstanding communication skills in writing and in person
• The ability to work flexibly in a fast-paced, performance-orientated environment
• A curious, always learning personality
• Excited by the scale and potential of the Company vision
• Target-driven, determined and energetic
• A collaborative colleague who builds strong relationships internally as well as externally
• Able to travel locally
• An exceptional relationship builder and excellent at getting things done
• 2+ years people management experience
• Consulting and customer success experience

Job Information Status: Open Job type: Full Time Salary: Negotiable Publish date: 04 Jun 2025 Expire in: 1 monthApply for job

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Previous Post Senior Regional Marketing Manager #J-18808-Ljbffr

Who We Are : At VML, we are a beacon of innovation and growth in an ever-evolving world.

Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration.

With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30, employees across + offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.

Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology.

We deliver end-to-end solutions that result in revolutionary work.

Account Director - Fixed Term Contract Who we're looking for : Someone to drive insightful communications strategies and creative work; being proactive on the client's business; and the activation of effective communication campaigns cost efficiently and timely delivery; oversee the activities of AM / AEs all areas of an account; ensuring quality creative, production & media; develop associates skills base within immediate team; build strong & enduring client-agency working relationships.

What you'll be doing : Work as a member of the team, project managing effective communication processes by applying agreed processes and procedures.

Ensure timely & effective complaints management.

Develop an in-depth understanding of the client's business.

Deliver against key account plan deliverables, build and maintain effective working relationships with clients & agency teams to provide excellent client service.

Maintain up-to-date knowledge of the client's business, including competitive activity, local and global industry, and consumer trends.

Lead meetings & deliver presentations.

Contribute to the development and implementation of integrated communication strategies.

Manage communication research processes when required.

Oversee creative development, write creative briefs, and evaluate creative concepts.

Manage media planning and the implementation of communication activities.

Oversee overall brand office administration and communication—call reports, weekly status updates.

Identify information, analyze, evaluate & interpret data for strategy development.

Ensure cost-effective service delivery to build agency revenue.

Identify proactive opportunities for future financial growth.

Manage team performance, including HR responsibilities and delivery.

Present key financials and budgets to clients, oversee budgets & billings, and handle monthly financial reporting.

Share knowledge and intelligence actively.

Foster a positive agency culture and work environment through innovative practices.

What you'll need : 5-7 years of proven experience in Account Management or Client Service within an advertising or marketing environment.

Strong understanding of integrated marketing communications, including brand strategy, creative development, media planning, and digital marketing.

Excellent communication, presentation, and interpersonal skills.

Proven leadership skills, with experience in managing and motivating teams.

Strong analytical and problem-solving skills, with a data-driven approach.

Excellent organizational and time management skills.

A passion for the advertising and marketing industry and a keen interest in staying ahead of trends.

LI-EMEA #LI-HYBRID #ImmediatelyAvailable We believe the best work happens when we're together, fostering creativity, collaboration, and connection.

We've adopted a hybrid approach, with teams in the office an average of four days a week.

Please discuss any accommodations or flexibility needs during the interview process.

WPP (VML) is an equal opportunity employer, committed to fostering a respectful culture where everyone feels they belong and has equal career opportunities.

VML is a WPP Agency.

For more information, visit our website and follow VML on social channels like Instagram, LinkedIn, and X.

By clicking "Submit Application," you agree to our recruitment privacy policies, including specific notices for California residents regarding data handling.

J Ljbffr

Create a job alert for this search #J-18808-Ljbffr

Department: Client & Business Leadership Location: Johannesburg , South Africa Last Updated: 8/5/2025 Requisition ID: 8142 Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

Do you thrive on building strong relationships and delivering exceptional digital experiences? Are you passionate about leading a team to success and exceeding client expectations? If so, we want to hear from you!

VML is seeking a highly motivated and results-oriented Account Director to join our growing team.As a key member of our Client Services team, you will be the primary point of contact for a portfolio of high-profile clients, responsible for driving strategy, managing projects, and ensuring client satisfaction.

Role Requirements:

• Integrated Account Director with a proven track record of success in managing and growing client accounts within the digital landscape.
• Deep understanding of account management principles and best practices, with a strong focus on client retention and growth.
• Exceptional client services skills, including the ability to build strong relationships, understand client needs, and deliver exceptional service.
• Strong business acumen, with the ability to develop and execute strategic plans that align with client objectives and drive business results.
• Excellent communication, presentation, and interpersonal skills.

Desired Skills and Experiences:

• Exceptional client management skills, with a proven track record of building and maintaining strong client relationships.
• Deep understanding of digital marketing channels and strategies, including SEO, SEM, social media, and content marketing.
• Experience managing complex projects and budgets.
• Strong analytical and problem-solving skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
  

  This is an exciting opportunity to join a dynamic and growing agency. If you are a passionate and results-oriented individual who is looking for a challenging and rewarding role, we encourage you to apply! #Hybrid #VML

  #LI-EMEA

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through ourRecruitment Privacy Policy . California residents should read ourCalifornia Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

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When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy . California residents should read our California Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

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About Irvine Partners: At Irvine Partners, we craft bespoke communications solutions for global industry leaders. We specialise in blending creative storytelling with strategic digital marketing to elevate brands and achieve impactful results. Our team includes strategic PR experts, award-winning journalists, seasoned copywriters, communication strategists, and digital innovators.

About the Role: We are seeking a dynamic and innovative Account Director to join our team. The ideal candidate will be a strategic thinker with a proven track record in managing high-profile clients across both consumer and business sectors. A deep understanding of the financial services industry would be a significant advantage. This role demands a creative and results-driven individual who can develop and execute impactful PR campaigns that generate measurable results. You will be responsible for building strong client relationships, driving positive media coverage, and contributing to the overall growth of the agency.

Key responsibilities:

• Strategic leadership: Develop and oversee the execution of sophisticated, high-impact PR strategies that align with client business objectives and achieve measurable results across Sub-Saharan Africa.
  
  
• Client management: Serve as the primary point of contact for high-profile clients, ensuring exceptional service and exceeding client expectations through proactive management and strategic counsel.
  
  
• Team oversight: Lead and mentor account teams, ensuring cohesive and efficient campaign execution while fostering professional growth and development within the team.
  
  
• Media relations: Cultivate and leverage robust relationships with key media contacts and industry influencers to secure high-visibility coverage and drive client success.
  
  
• Campaign execution: Oversee the creation and implementation of innovative PR campaigns, including crisis management, reputation enhancement, and media outreach, tailored to the unique needs of each prestigious client.
  
  
• Performance analysis: Monitor, analyse, and report on campaign performance and media coverage, providing actionable insights and recommendations to optimise strategies and drive results.

Requirements:

Education:

• Bachelor's degree in Marketing, Communications, Digital Media, or a related field

Experience:

Minimum of 7 years in PR, with a strong background in managing high-profile accounts across both consumer and business sectors. Extensive experience in high-pressure environments is essential.

• Proven success: Demonstrated success in developing and executing successful PR strategies that deliver substantial, measurable results for prestigious clients.
  
  
• Communication skills: Superior written and verbal communication skills with a talent for crafting compelling narratives and strategic messaging.
  
  
• Organisational skills: Exceptional organisational and time management abilities with a proven capability to manage multiple high-stakes projects simultaneously.
  
  
• Adaptability: Ability to excel in a dynamic, fast-paced environment, adeptly managing changing priorities and emerging challenges.
  
  
• Problem-solving: Must possess strong analytical skills to identify issues, develop creative solutions, and implement them efficiently.
  
  
• Resourcefulness: Should be able to find innovative ways to overcome challenges and achieve goals with limited resources.
  
  
• Decision-making: Exhibit good judgement and the ability to make timely decisions, even in high-pressure situations.
  
  
• Strategic insight: Deep understanding of media landscapes, emerging trends, and digital platforms, with a strategic mindset for high-pressure client environments.
  
  
• Client relationship management: Proven ability to build and maintain robust client relationships based on trust, respect, and strategic partnership.Leadership: Strong leadership qualities with a collaborative approach, a commitment to team development, and the ability to inspire and guide a high-performing team.
  
  
• Data-driven: A data-oriented approach to measuring campaign performance and optimising strategies based on insights and analytics.
  
  

Personal attributes:

• A passion for storytelling and the ability to create engaging content across various platforms.
  
  
• Strong understanding of the media landscape and emerging trends, including digital and social media.
  
  
• Proven ability to build and maintain strong client relationships based on trust and partnership.
  
  
• A collaborative and team-oriented approach with a strong desire to mentor and develop team members.
  
  
• A data-driven mindset with the ability to measure campaign performance and optimize strategies accordingly.

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Machine_ Cape Town, Western Cape, South Africa

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Machine_ Cape Town, Western Cape, South Africa

Join to apply for the Account Director role at Machine_

Company Description

Machine_ is a creative solutions agency represented across Cape Town, Johannesburg and Durban, and is home toover 75 adventurous minds. At Machine_ we don’t believe that intuition and gut feel are enough. That’s why everything we do starts with an insight. Our team of experts uses these insights to create impactful and accountable solutions that touch consumers at every point in their connected world. Machine_ is part of Publicis Groupe, one of the fastest-growing global networks. Machine’s mantra, Never Afraid, underpins our values of; doing the right thing, being curious, solution orientated and at its core ‘giving a s**t!’. Living this mantra daily helps grow our Clients’ businesses and these are the values we look for when recruiting new talent. The right personality is just as important as the right experience. We’re here to work hard and have fun while doing it.

Company Description

Machine_ is a creative solutions agency represented across Cape Town, Johannesburg and Durban, and is home toover 75 adventurous minds. At Machine_ we don’t believe that intuition and gut feel are enough. That’s why everything we do starts with an insight. Our team of experts uses these insights to create impactful and accountable solutions that touch consumers at every point in their connected world. Machine_ is part of Publicis Groupe, one of the fastest-growing global networks. Machine’s mantra, Never Afraid, underpins our values of; doing the right thing, being curious, solution orientated and at its core ‘giving a s**t!’. Living this mantra daily helps grow our Clients’ businesses and these are the values we look for when recruiting new talent. The right personality is just as important as the right experience. We’re here to work hard and have fun while doing it.

Overview

The Role



We’re looking for a passionateAccount Director to join our team, working from our Cape Town office.

As an Account Director , you should be someone who views marketing and advertising as a career and not a job, driven by an innate entrepreneurial spirit. You are passionate about brands, strategy and memorable campaigns, while building long-lasted and trusted relationships with your client to ensure continual business growth both for the agency and the client brand.

We are looking for someone with an entrepreneurial, growth mindset - always looking to understand what keeps your clients up at night to proactively propose creative solutions and build their business. We are looking for someone who is passionate about brands from various sectors, no matter how big or how small, with the ability to flex across multiple clients. You should be comfortable and proficient with varied communication scales, from ATL and BTL to digital and content marketing, with equal gusto across all.

You will be reporting into the Business Lead (positioned in Cape Town) across multiple clients and disciplines. You need to be able to hit the ground running from day 1, considering yourself to be a self-starter with a passionate drive for excellence.

If you are curious, driven and hungry for ownership, then this role is for you!

Responsibilities

The Account Director will be responsiblefor:

• Management of TTL campaigns and communication on a day-to-day basis (experience on ATL - TV, OOH, Radio - and print production is preferable as well as digital campaign experience) across multiple client portfolios.
• Management of digital Content Marketing (editorial) content for multiple client portfolios
• Management of client expectations and service delivery by being a focal and trusted point for day-to-day interaction.
• Assisting your line manager / Business Lead in driving organic business growth within your portfolio as well as flexing into areas of new business / client wins that are acquired over time.
  
  

Qualifications

• Marketing qualification essential, ideally educated to a Diploma level
• 4 - 6 years’ experience in Account Management in Communication/ Advertising Industry
• Seamless managing the expectations of multiple stakeholders (internally and externally) to deliver according to brief, strategy and to the highest standard
• You must have experience running jobs, projects, and campaigns from start to finish with minor senior support. You should have the drive to take ownership, and develop your portfolio
• Experience driving out the production of high-quality printed material is critical
• ATL, TV and print production is preferred
• Experience in digital is preferrable
• Experience on Chase is preferred
  
  

Additional Information

Specific Responsibilities:

• Master the clients’ business and relationships to be a true and valued client partner, being indispensable to their business, ensuring longevity and partnership
• Flex across multiple Clients and multiple communication disciplines
• Ensuring that you empower yourself with full knowledge and understanding of your client brands and with the technicalities of the deliverables so that you have smart and productive conversations
• Implement and drive efficient and effective processes that allow for consistent tracking and powerful conversations
• Full ownership of your accounts, taking accountability for all work presented and delivered
• Empower yourself to set up new Clients quickly and effectively
• Support your Business Lead in driving and meeting all financial targets
• Empower your seniors with the correct information to ensure that they correctly support you and the Client
• Have tough and honest conversations with your clients to enable your team to deliver excellence and you create trust through positive outcomes
• Have confident presentation skills with the ability to sell work effectively
• Be a strategic partner to your clients, enabling you to guide and drive better work, better business conversations, and build business
• Maintain the integrity of the creative strategy and work throughout the campaign
• Exceptional management of Client expectations
• Can manage all kinds of personalities and always strive to get the best out of each individual
• Have an excellent knowledge understanding of the Client, the agency, the strategy, and the process to deliver efficiently and to the highest quality
• Communicate with excellence, maturity and intent when writing or speaking
• Keep abreast of what is happening in the market (broad communication trends and Client competitor work) to add additional value to your client’s business
• Continuously have bigger business conversations with senior Clients to understand what’s keeping them up at night in order to proactively propose creative solutions
• Be prepared to work long hours as and when is necessary in order to deliver according to the deadline and to support the broader team
• Join in the agency culture to build strong relationships across the business
  
  

Personal Profile

About

The successful new candidate will be passionate about the advertising and communications industry, highly motivated with excellent communication and problem-solving skills. The following attributes are also essential:

• An acute sense of responsibility and accountability, not afraid to own your mistakes
• Efficient, do more upfront to ensure that everything is smooth down-the-line
• Curious, always asking questions
• Saying when you don’t understand and ensuring that you gain understanding as quickly as possible - a hunger for knowledge
• Solution orientated, understanding the problems to drive the right solutions
• Proactive
• Obsessed with the finances on your accounts
• Highly organised
• Multi-tasker
• Easily self-manage
• A team player
• Enjoy working under pressure
• Working independently and collaboratively with key team members
• Hungry to learn and grow and always willing to try something new
• Thrive in an ever-changing environment
• A passion for storytelling
• An OCD for detail and a drive for perfection
• A strong desire to manage expectations and build trust both internally and externally
• Deadline awareness and ability to handle all kinds of pressure
• Taking initiative and ownership of your projects - never be a paper-pusher!
• Cool, calm, and optimistic
• Enjoying the thrill of a challenge
• Motivated by a desire to add value to Client
• Be entrepreneurial
• A sense of humour
• Celebrate the small stuff

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Sales and Business Development
• Industries Advertising Services

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Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging.

The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions.

Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience.

We have embraced a hybrid working model, which allows our employees to split their time between the office and other locations. The expectation is that working life at Hogarth will involve working from the office for an average of 4 days per week for most people. Please speak to the Talent Acquisition team to find out more information.

What does an Account Director do at Hogarth?

We are seeking a highly motivated and experienced Account Director to join our dynamic team. As an Account Director, you will be responsible for the overall management of key client accounts, leading and developing a team, and contributing to the growth of our business. You will be the primary point of contact for client and internal escalations, ensuring smooth and efficient operations while fostering strong, long-lasting relationships. This role requires a strategic thinker with a strong understanding of integrated campaigns, particularly in the video production space, and the ability to thrive in a fast-paced, deadline-driven environment.

Reporting lines and key stakeholders:

This role reports to the Production Lead/Group Account Director - Johannesburg. You will work closely with the Johannesburg and Cape Town teams.

Key Responsibilities: Client Account Management:

1. Assume overall responsibility for the successful management of assigned client accounts.
2. Develop and maintain strong relationships with key client stakeholders, managing their perceptions and expectations.
3. Act as the primary point of contact for client escalations, proactively resolving issues and communicating effectively.
4. Understand and adhere to contractual obligations, commercial arrangements, and SLAs.
5. Liaise with Print Production/Broadcast teams to ensure client requirements are met and resolve any issues or complaints to the satisfaction of all stakeholders.
6. Maintain a deep understanding of the client, agency, and Hogarth relationships and how they interact.
7. Coach and develop team members to ensure their success through personalized development plans.
8. Provide guidance and support to team members in their day-to-day tasks and responsibilities.
9. Foster a collaborative and positive team environment.

Business Growth & Financial Management:

1. Support the Group Account Director (GAD) in identifying and pursuing new business opportunities.
2. Work closely with the GAD on P&L management, forecasting, and budgeting.
3. Prepare cost estimates and support the SAM/AM in their cost estimation process, providing final sign-off.

Operational Excellence:

1. Make informed decisions and solve problems based on sound knowledge and experience.
2. Work effectively under pressure and meet tight deadlines.
3. Understand the technical elements of video production, including formats, delivery options, uploads, compression, and web platforms (YouTube, etc.).
4. Possess knowledge of the editing and post-production process for video.

Qualifications & Experience:

1. Minimum 5 years of experience in Client Service.
2. Minimum 2-3 years of experience as an Account Director leading a team.
3. Relevant tertiary qualification.
4. Experience working with/for a production facility is a strong advantage.
5. Experience working with/for an advertising agency is a strong advantage.
6. Proven experience working on integrated campaigns (Print, Digital, and Video) is essential.
7. High level of IT literacy, including proficiency in spreadsheet software.
8. Excellent prioritization, time management, and attention to detail.
9. Resilience and the ability to work effectively under pressure.
10. Fluent oral and written English is essential; other languages are desirable.
11. Strong interpersonal and communication skills.
12. Highly organized, detail-oriented, customer-focused, and proactive.
13. Clear understanding of international brand challenges.

Skills:

1. Client Relationship Management
2. Financial Management (P&L, Budgeting, Forecasting)
3. Problem-Solving & Decision-Making
4. Project Management
5. Technical Understanding of Video Production
6. Integrated Campaign Management

Diversity & Inclusion

Hogarth is an equal-opportunity employer. That means we believe in creating a truly inclusive culture that values diversity, equity and inclusion for everyone through our ideas, our people, how we behave and how we conduct ourselves. We strive to recruit people from diverse backgrounds and support them to achieve long-term success. This not only makes Hogarth a better company and place to work, but an environment where everyone can give their point of view, experience connection, enjoy opportunity and feel a sense of belonging.

We welcome applications from everyone, regardless of race, ethnicity, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation, or physical or mental disability. As part of our commitment to making our hiring processes as equitable as possible, we are currently rolling out a policy which ensures that hiring managers review CVs only after they have been processed through an automated anonymisation system. This aims to ensure that all candidates are considered for interview based solely on their experience and what they can bring to the role. The solution, provided by MeVitae, scans and redacts CVs to reduce potential reviewer bias.

We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.

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