10 Schools jobs in Pinetown

Listing reference: manco_000640

Listing status: Online

Apply by: 8 February 2025

Job category: Others: Administrative Support and Secretarial

Contract: Fixed Term Contract

EE position: Yes

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available. The core purpose of the job is to comply with initiatives relating to the key institutional objectives growth, stakeholder engagement and operational and academic excellence. In doing so, the incumbent is responsible for performing a wide range of initiatives related to student retention and customer service.

• Receiving and analysing the Assessment, Verification and Certification Committee reports to categorise students according to their registration status.
• Actioning the appropriate follow-up mechanism in accordance with the SOP for each registration category identified.
• Actioning the appropriate follow-up mechanism for Cancellations, Deferrals and Change of Electives (COE) in accordance with the SOP.
• Tracking each registration across registration categories in alignment with the SOPs and communicated targets.
• Reporting daily targets in accordance with key tracking points to the unit line manager and through discussions provide suggestions for the improvement of service and retention initiatives.
• Facilitating the resolution of queries and complaints arising from the Student Registration Support unit as well as conducting follow-ups emanating from the customer satisfaction surveys.
• Investigating and resolving queries and complaints as determined by the Student Services Manager.
• Contributing to re-engineering business processes and applicable policies, in accordance with regulatory requirements if applicable, with the purpose of enhancing efficiency and quality of activities executed.
• Directing the flow of email/telephone correspondence and greeting walk-in customers in a receptionist role, as determined by operational requirements.
• Administering records within the department including but not limited to reports, templates, forms, minutes, policies, plans, and procedures by way of development, review, and filing.

Relevant computer applications Certificates and or Call Centre system training would be an advantage.

• Minimum two (2) years experience in a customer service related environment and a minimum of one (1) year in a sales environment.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Access, Internet and Email).
• Strong interpersonal skills.
• Excellent verbal and written communication skills.
• Possess an ability to adopt and solve problems.
• Must be able to make sound judgement under pressure.
• Stress tolerance.
• High energy level.
• Integrity.

• Experience with help desk support would be an added advantage.

Must be able to work weekends and overtime when necessary.

Job category: Others: Administrative Support and Secretarial

Location: Durban

Contract: Fixed Term Contract

EE position: Yes

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available: STUDENT REGISTRATION SUPPORT CONSULTANT - DURBAN.

CORE PURPOSE

The core purpose of the job is to comply with initiatives relating to the key institutional objectives of growth, stakeholder engagement, and operational and academic excellence. The incumbent will perform a wide range of initiatives related to student retention and customer service.

CORE FUNCTIONS:

1. Receiving and analysing the Assessment, Verification and Certification Committee reports to categorise students according to their registration status.
2. Actioning the appropriate follow-up mechanism in accordance with the SOP for each registration category identified.
3. Actioning the appropriate follow-up mechanism for Cancellations, Deferrals, and Change of Electives (COE) in accordance with the SOP.
4. Tracking each registration across registration categories in alignment with the SOPs and communicated targets.
5. Reporting daily targets in accordance with key tracking points to the unit line manager and providing suggestions for the improvement of service and retention initiatives.
6. Facilitating the resolution of queries and complaints arising from the Student Registration Support unit and conducting follow-ups from customer satisfaction surveys.
7. Investigating and resolving queries and complaints as determined by the Student Services Manager.
8. Contributing to re-engineering business processes and applicable policies to enhance efficiency and quality of activities executed.
9. Directing the flow of email/telephone correspondence and greeting walk-in customers in a receptionist role, as determined by operational requirements.
10. Administering records within the department including reports, templates, forms, minutes, policies, plans, and procedures by way of development, review, and filing.

QUALIFICATIONS

Relevant computer applications certificates and/or Call Centre system training would be an advantage.

EXPERIENCE AND SKILLS

1. Minimum two (2) years experience in a customer service-related environment and a minimum of one (1) year in a sales environment.
2. Proficient in Microsoft Office (Excel, Word, PowerPoint, Access, Internet, and Email).
3. Strong interpersonal skills.
4. Excellent verbal and written communication skills.
5. Ability to adopt and solve problems.
6. Must be able to make sound judgement under pressure.
7. Stress tolerance.
8. High energy level.
9. Integrity.

ADVANTAGES

1. Experience with help desk support would be an added advantage.

GENERAL

Must be able to work weekends and overtime when necessary.

Job category: Others: Administrative Support and Secretarial

Location: Durban

Contract: Fixed Term Contract

EE position: Yes

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available: STUDENT REGISTRATION SUPPORT CONSULTANT - DURBAN.

CORE PURPOSE

The core purpose of the job is to comply with initiatives relating to the key institutional objectives of growth, stakeholder engagement, and operational and academic excellence. The incumbent will perform a wide range of initiatives related to student retention and customer service.

CORE FUNCTIONS:

1. Receiving and analysing the Assessment, Verification and Certification Committee reports to categorise students according to their registration status.
2. Actioning the appropriate follow-up mechanism in accordance with the SOP for each registration category identified.
3. Actioning the appropriate follow-up mechanism for Cancellations, Deferrals, and Change of Electives (COE) in accordance with the SOP.
4. Tracking each registration across registration categories in alignment with the SOPs and communicated targets.
5. Reporting daily targets in accordance with key tracking points to the unit line manager and providing suggestions for the improvement of service and retention initiatives.
6. Facilitating the resolution of queries and complaints arising from the Student Registration Support unit and conducting follow-ups from customer satisfaction surveys.
7. Investigating and resolving queries and complaints as determined by the Student Services Manager.
8. Contributing to re-engineering business processes and applicable policies to enhance efficiency and quality of activities executed.
9. Directing the flow of email/telephone correspondence and greeting walk-in customers in a receptionist role, as determined by operational requirements.
10. Administering records within the department including reports, templates, forms, minutes, policies, plans, and procedures by way of development, review, and filing.

QUALIFICATIONS

Relevant computer applications certificates and/or Call Centre system training would be an advantage.

EXPERIENCE AND SKILLS

1. Minimum two (2) years experience in a customer service-related environment and a minimum of one (1) year in a sales environment.
2. Proficient in Microsoft Office (Excel, Word, PowerPoint, Access, Internet, and Email).
3. Strong interpersonal skills.
4. Excellent verbal and written communication skills.
5. Ability to adopt and solve problems.
6. Must be able to make sound judgement under pressure.
7. Stress tolerance.
8. High energy level.
9. Integrity.

ADVANTAGES

1. Experience with help desk support would be an added advantage.

GENERAL

Must be able to work weekends and overtime when necessary.

Listing reference: manco_000640

Listing status: Online

Apply by: 8 February 2025

Job category: Others: Administrative Support and Secretarial

Contract: Fixed Term Contract

EE position: Yes

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available. The core purpose of the job is to comply with initiatives relating to the key institutional objectives growth, stakeholder engagement and operational and academic excellence. In doing so, the incumbent is responsible for performing a wide range of initiatives related to student retention and customer service.

• Receiving and analysing the Assessment, Verification and Certification Committee reports to categorise students according to their registration status.
• Actioning the appropriate follow-up mechanism in accordance with the SOP for each registration category identified.
• Actioning the appropriate follow-up mechanism for Cancellations, Deferrals and Change of Electives (COE) in accordance with the SOP.
• Tracking each registration across registration categories in alignment with the SOPs and communicated targets.
• Reporting daily targets in accordance with key tracking points to the unit line manager and through discussions provide suggestions for the improvement of service and retention initiatives.
• Facilitating the resolution of queries and complaints arising from the Student Registration Support unit as well as conducting follow-ups emanating from the customer satisfaction surveys.
• Investigating and resolving queries and complaints as determined by the Student Services Manager.
• Contributing to re-engineering business processes and applicable policies, in accordance with regulatory requirements if applicable, with the purpose of enhancing efficiency and quality of activities executed.
• Directing the flow of email/telephone correspondence and greeting walk-in customers in a receptionist role, as determined by operational requirements.
• Administering records within the department including but not limited to reports, templates, forms, minutes, policies, plans, and procedures by way of development, review, and filing.

Relevant computer applications Certificates and or Call Centre system training would be an advantage.

• Minimum two (2) years experience in a customer service related environment and a minimum of one (1) year in a sales environment.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Access, Internet and Email).
• Strong interpersonal skills.
• Excellent verbal and written communication skills.
• Possess an ability to adopt and solve problems.
• Must be able to make sound judgement under pressure.
• Stress tolerance.
• High energy level.
• Integrity.

• Experience with help desk support would be an added advantage.

Must be able to work weekends and overtime when necessary.

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available.

The core purpose of the job is to comply with initiatives relating to the key institutional objectives: growth, stakeholder engagement, and operational and academic excellence. In doing so, the incumbent is responsible for performing a wide range of initiatives related to student retention and customer service.

• Receiving and analysing the Assessment, Verification and Certification Committee reports to categorise students according to their registration status.
• Actioning the appropriate follow-up mechanism in accordance with the SOP for each registration category identified.
• Actioning the appropriate follow-up mechanism for Cancellations, Deferrals and Change of Electives (COE) in accordance with the SOP.
• Tracking each registration across registration categories in alignment with the SOPs and communicated targets.
• Reporting daily targets in accordance with key tracking points to the unit line manager and through discussions provide suggestions for the improvement of service and retention initiatives.
• Facilitating the resolution of queries and complaints arising from the Student Registration Support unit as well as conducting follow-ups emanating from the customer satisfaction surveys.
• Investigating and resolving queries and complaints as determined by the Registration Support Manager.
• Contributing to re-engineering business processes and applicable policies, in accordance with regulatory requirements if applicable, with the purpose of enhancing efficiency and quality of activities executed.
• Directing the flow of email/telephone correspondence and greeting walk-in customers in a receptionist role, as determined by operational requirements.
• Administering records within the department including but not limited to reports, templates, forms, minutes, policies, plans, and procedures by way of development, review, and filing.

Relevant computer applications certificates and/or call centre system training would be an advantage.

• Minimum two (2) years ’ experience in a customer service-related environment and a minimum of one (1) year in a sales environment.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Access, Internet, and Email).
• Strong interpersonal skills.
• Excellent verbal and written communication skills.
• Possess an ability to adopt and solve problems.
• Must be able to make sound judgment under pressure.
• Stress tolerance.
• High energy level.
• Integrity.

• Experience with help desk support would be an added advantage.

Must be able to work weekends and overtime when necessary.

Listing reference: manco_000696

Listing status: Online

Apply by: 7 April 2025

Job category: Others: Education and Training

Location: Durban

Contract: Fixed Term Contract

EE position: No

To provide coordination and support to the Curriculum Department by assisting with the various processes associated with new programme development, short learning programme development, professional body accreditation and responses to regulatory bodies within the department to ensure that MANCOSA meets its strategic objectives and goals.

1. Track documents as per New Programme Development processes
2. Efficiently schedule and coordinate meetings and interviews as and when required
3. Ensure new programme development is completed as per regulatory and institutional standards
4. Sourcing of programme developers, programme reviewers, and short learning programme developers timeously to ensure deadlines are met
5. Liaise with programme developers regarding revisions and/or amendments to new programme submission documents
6. Submit new programmes as per the stipulated deadline
7. Ensure alignment of new programme development with the institution’s mission, vision, and strategic objectives
8. Compile and coordinate narratives and supporting evidence for new programme development
9. Coordinate the development of responses to conditions and/or representations (where applicable) when feedback is received from the respective regulator
10. Coordinate the development and review of Short Learning Programmes ensuring alignment with the institution’s mission, vision, and strategic objectives
11. Ensure professional body accreditation, endorsement, MOU, or maintenance is complete as per the guidelines provided
12. Submit professional body applications as per the stipulated deadline
13. Ensure alignment of professional body with the identified existing programme
14. Compile and manage narratives and supporting evidence for professional body applications
15. Participation in regulatory body activities

1. Essential Qualification: Honours
2. Preferred Qualification: Master’s

1. Essential experience: At least 1-2 year’s higher education work experience, and understanding of curriculum and regulatory compliance
2. Preferred experience: At least 1-2 year’s higher education work experience, and understanding of curriculum and regulatory compliance

1. Excellent listening, communication, and written skills
2. Strong writing and reporting abilities
3. Effective collaboration and interpersonal skills
4. Strong networking and relationship-building skills
5. Adherence to instructions and procedures
6. Deadline-oriented
7. Capable of multitasking
8. Excellent planning, organizational skills, and ability to perform under pressure
9. High level of integrity and honesty
10. Creative and innovative thinker
11. Proficiency in MS Office
12. Solid understanding of the Higher Education landscape
13. Ability to thrive under pressure

Required to work overtime when necessary

Listing reference: manco_000696

Listing status: Online

Apply by: 7 April 2025

Job category: Others: Education and Training

Location: Durban

Contract: Fixed Term Contract

EE position: No

To provide coordination and support to the Curriculum Department by assisting with the various processes associated with new programme development, short learning programme development, professional body accreditation and responses to regulatory bodies within the department to ensure that MANCOSA meets its strategic objectives and goals.

1. Track documents as per New Programme Development processes
2. Efficiently schedule and coordinate meetings and interviews as and when required
3. Ensure new programme development is completed as per regulatory and institutional standards
4. Sourcing of programme developers, programme reviewers, and short learning programme developers timeously to ensure deadlines are met
5. Liaise with programme developers regarding revisions and/or amendments to new programme submission documents
6. Submit new programmes as per the stipulated deadline
7. Ensure alignment of new programme development with the institution’s mission, vision, and strategic objectives
8. Compile and coordinate narratives and supporting evidence for new programme development
9. Coordinate the development of responses to conditions and/or representations (where applicable) when feedback is received from the respective regulator
10. Coordinate the development and review of Short Learning Programmes ensuring alignment with the institution’s mission, vision, and strategic objectives
11. Ensure professional body accreditation, endorsement, MOU, or maintenance is complete as per the guidelines provided
12. Submit professional body applications as per the stipulated deadline
13. Ensure alignment of professional body with the identified existing programme
14. Compile and manage narratives and supporting evidence for professional body applications
15. Participation in regulatory body activities

1. Essential Qualification: Honours
2. Preferred Qualification: Master’s

1. Essential experience: At least 1-2 year’s higher education work experience, and understanding of curriculum and regulatory compliance
2. Preferred experience: At least 1-2 year’s higher education work experience, and understanding of curriculum and regulatory compliance

1. Excellent listening, communication, and written skills
2. Strong writing and reporting abilities
3. Effective collaboration and interpersonal skills
4. Strong networking and relationship-building skills
5. Adherence to instructions and procedures
6. Deadline-oriented
7. Capable of multitasking
8. Excellent planning, organizational skills, and ability to perform under pressure
9. High level of integrity and honesty
10. Creative and innovative thinker
11. Proficiency in MS Office
12. Solid understanding of the Higher Education landscape
13. Ability to thrive under pressure

Required to work overtime when necessary

Listing reference: manco_000654

Listing status: Online

Apply by: 13 February 2025

Job category: Education and Training

Location: Durban

Contract: Fixed Term Contract

EE position: Yes

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available.

To offer guidance and assistance to an Academic Programme Leader with regards to a specific academic program. This position entails a variety of responsibilities geared toward ensuring student success and academic excellence of the program, as well as assisting with broader school initiatives towards the growth of students and the institution. Furthermore, the position requires commitment towards supporting the management of a program, which will include the following facets:

1. Program Management and Leadership
2. Program Planning and Administration
3. Program Admission and Delivery
4. Stakeholder Engagement, Development, and Recognition
5. Program Intelligence
6. Programme Governance
7. Programme Cycle Reviews and Programme Improvement

1. Programme Management and Leadership (within the confines of MANCOSA’s vision, mission, and strategy)
2. Coordinate the development and continuous improvement of programme teaching, learning, and assessment strategies.
3. Assist with measuring graduate attributes through coordination between the APL and students.
4. Research opportunities to advance the school's programme offering and strategy.
5. Programme Planning and Administration in collaboration with Institutional Planning.
6. Liaise with academic administrators regarding academic readiness for each semester.
7. Create and monitor academic administrators progress trackers.
8. Assist the Academic Programme Leader (APL) with recruitment and appointment of suitable academic deliverables.
9. Facilitate webinars.
10. Coordinate appropriate Community Engagement initiatives and activities.
11. Assist with planning and coordination of academic events for internal and external academic staff.
12. Align students with Programme specific career guidance in collaboration with Career Centre.
13. Engage with relevant stakeholders regarding Student assessment performance.
14. Assist the APL with programme benchmarking and development of new programmes.
15. Identify and intervene for students at risk.
16. Assist with module content review and update.
17. Coordinate data and reports for internal and external quality assurance efforts.

ESSENTIAL

1. Minimum 2 years’ experience in higher education/academic settings.

EXPERIENCE AND SKILLS

1. Demonstrate high-quality academic knowledge.
2. Provide guidance in the evolving education spectrum.
3. Support and cooperate effectively.
4. Create and conceptualize educational strategies.
5. Organize and coordinate academic activities.
6. Adapt and cope with challenges.
7. Report and analyze educational data.

ADVANTAGES

1. 2-3 years relevant Business Management working experience.
2. Minimum 2 years’ experience in Learner Management System administration/coordination.

GENERAL

To demonstrate academic acumen and provide relevant expertise within the scope of Business Excellence.

Listing reference: manco_000654

Listing status: Online

Apply by: 13 February 2025

Job category: Education and Training

Location: Durban

Contract: Fixed Term Contract

EE position: Yes

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available.

To offer guidance and assistance to an Academic Programme Leader with regards to a specific academic program. This position entails a variety of responsibilities geared toward ensuring student success and academic excellence of the program, as well as assisting with broader school initiatives towards the growth of students and the institution. Furthermore, the position requires commitment towards supporting the management of a program, which will include the following facets:

1. Program Management and Leadership
2. Program Planning and Administration
3. Program Admission and Delivery
4. Stakeholder Engagement, Development, and Recognition
5. Program Intelligence
6. Programme Governance
7. Programme Cycle Reviews and Programme Improvement

1. Programme Management and Leadership (within the confines of MANCOSA’s vision, mission, and strategy)
2. Coordinate the development and continuous improvement of programme teaching, learning, and assessment strategies.
3. Assist with measuring graduate attributes through coordination between the APL and students.
4. Research opportunities to advance the school's programme offering and strategy.
5. Programme Planning and Administration in collaboration with Institutional Planning.
6. Liaise with academic administrators regarding academic readiness for each semester.
7. Create and monitor academic administrators progress trackers.
8. Assist the Academic Programme Leader (APL) with recruitment and appointment of suitable academic deliverables.
9. Facilitate webinars.
10. Coordinate appropriate Community Engagement initiatives and activities.
11. Assist with planning and coordination of academic events for internal and external academic staff.
12. Align students with Programme specific career guidance in collaboration with Career Centre.
13. Engage with relevant stakeholders regarding Student assessment performance.
14. Assist the APL with programme benchmarking and development of new programmes.
15. Identify and intervene for students at risk.
16. Assist with module content review and update.
17. Coordinate data and reports for internal and external quality assurance efforts.

ESSENTIAL

1. Minimum 2 years’ experience in higher education/academic settings.

EXPERIENCE AND SKILLS

1. Demonstrate high-quality academic knowledge.
2. Provide guidance in the evolving education spectrum.
3. Support and cooperate effectively.
4. Create and conceptualize educational strategies.
5. Organize and coordinate academic activities.
6. Adapt and cope with challenges.
7. Report and analyze educational data.

ADVANTAGES

1. 2-3 years relevant Business Management working experience.
2. Minimum 2 years’ experience in Learner Management System administration/coordination.

GENERAL

To demonstrate academic acumen and provide relevant expertise within the scope of Business Excellence.