Customer Service Consultant

Centurion, Gauteng Hello Group Recruitment

Posted 5 days ago

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Job Description

Overview

Hello Group is seeking to appoint a dedicated Customer Service Consultant to join our Call Centre Department. The Customer Service Consultant will be responsible for managing both inbound and outbound calls. This role involves handling customer inquiries, verifying and requesting source of funds documents, and accurately capturing detailed information into the bank's ticketing system. Additionally, the consultant will be responsible for authenticating customers when their banking information changes and ensuring a high level of customer satisfaction while managing their assigned tickets.

Hello Group is a South African company with a bold mission : to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

What Hello Group Offers
  • Onsite Barista – Because life’s too short for bad coffee!
  • Exciting Team Events – Work hard, play harder!
  • Teambuilding Activities – Get to know your teammates beyond the screen!
  • A Culture That Feels Like Family – No corporate robots here—just real people doing great things!
  • A Top-Notch Office Space – Where inspiration meets innovation.

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Customer Service Consultant

Centurion, Gauteng Hello Group

Posted 19 days ago

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Job Description

Hello Group is seeking to appoint a dedicated Customer Service Consultant to join our Call Centre Department . The Customer Service Consultant will be responsible for managing both inbound and outbound calls. This role involves handling customer inquiries, verifying and requesting source of funds documents, and accurately capturing detailed information into the bank's ticketing system. Additionally, the consultant will be responsible for authenticating customers when their banking information changes and ensuring a high level of customer satisfaction while managing their assigned tickets.

Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

What Hello Group Offers
  • Onsite Barista - Because life’s too short for bad coffee!
  • Exciting Team Events - Work hard, play harder!
  • Teambuilding Activities - Get to know your teammates beyond the screen!
  • A Culture That Feels Like Family - No corporate robots here—just real people doing great things!
  • A Top-Notch Office Space - Where inspiration meets innovation.
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Customer Service Consultant

Centurion, Gauteng R104000 - R156000 Y Hello Group Recruitment

Posted today

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Job Description

Job Advert Summary

Hello Group is seeking to appoint a dedicated Customer Service Consultant to join our Call Centre Department. The Customer Service Consultant will be responsible for managing both inbound and outbound calls. This role involves handling customer inquiries, verifying and requesting source of funds documents, and accurately capturing detailed information into the bank's ticketing system. Additionally, the consultant will be responsible for authenticating customers when their banking information changes and ensuring a high level of customer satisfaction while managing their assigned tickets.

Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

What Hello Group Offers

  • Onsite Barista – Because life's too short for bad coffee
  • Exciting Team Events – Work hard, play harder
  • Teambuilding Activities – Get to know your teammates beyond the screen
  • A Culture That Feels Like Family – No corporate robots here—just real people doing great things
  • A Top-Notch Office Space – Where inspiration meets innovation.
Minimum Requirements
  • Matric Certificate
  • Multiple Languages (Advantageous)
  • Customer service qualification (Advantageous)
  • Knowledge of CRM Bank, OS ticket and Core Banking systems (Advantageous)
  • Multiple Languages (Advantageous)
  • Experience in customer service (Advantageous)
  • Computer/Mobile Literate
Duties and Responsibilities

Key responsibilities

Inbound & Outbound Calls:

  • Handle inbound customer inquiries and proactively manage outbound calls related to source of funds requests.
  • Compliance: Ensure all processes follow the bank's compliance guidelines, particularly related to anti-money laundering (AML) and Know Your Customer (KYC) regulations.
  • Customer Service Excellence: Maintain a high level of professionalism and customer service in all interactions to ensure customer satisfaction and loyalty.

Client authentication:

  • Authenticate customers when there is a change in their banking information, following security protocols to protect client data.
  • 2-part Verification of client: voice call and video call the client
  • Attending to incoming calls

Ticket Management:

  • Manage and prioritize daily tickets assigned by the team, ensuring timely follow-up with customers to request source of funds and resolve any issues.
  • Request and verify source of funds documents from clients in compliance with the bank's policies and regulatory requirements.
  • Regularly follow up on tickets at least once a week.
  • Document Verification: Check the accuracy and authenticity of the source of funds documentation provided by clients.
  • Cross reference information, verify Bank statements, ID's, POPS' and payment notifications.
  • Data Entry: Accurately capture and record detailed information received from clients into the bank's ticketing system.
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Customer Service Consultant

Centurion, Gauteng R150000 - R250000 Y NextCareers

Posted today

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Job Description

visit for Application

Closing Date:

Description

Hello Group is seeking to appoint a dedicated Customer Service Consultant to join our Call Centre Department. The Customer Service Consultant will be responsible for managing both inbound and outbound calls. This role involves handling customer inquiries, verifying and requesting source of funds documents, and accurately capturing detailed information into the bank's ticketing system. Additionally, the consultant will be responsible for authenticating customers when their banking information changes and ensuring a high level of customer satisfaction while managing their assigned tickets.

Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

What Hello Group Offers

  • Onsite Barista – Because life's too short for bad coffee
  • Exciting Team Events – Work hard, play harder
  • Teambuilding Activities – Get to know your teammates beyond the screen
  • A Culture That Feels Like Family – No corporate robots here—just real people doing great things
  • A Top-Notch Office Space – Where inspiration meets innovation.

Duties and Responsibilities

Key responsibilities

Inbound & Outbound Calls:

  • Handle inbound customer inquiries and proactively manage outbound calls related to source of funds requests.
  • Compliance: Ensure all processes follow the bank's compliance guidelines, particularly related to anti-money laundering (AML) and Know Your Customer (KYC) regulations.
  • Customer Service Excellence: Maintain a high level of professionalism and customer service in all interactions to ensure customer satisfaction and loyalty.

Client authentication:

  • Authenticate customers when there is a change in their banking information, following security protocols to protect client data.
  • 2-part Verification of client: voice call and video call the client
  • Attending to incoming calls

Ticket Management:

  • Manage and prioritize daily tickets assigned by the team, ensuring timely follow-up with customers to request source of funds and resolve any issues.
  • Request and verify source of funds documents from clients in compliance with the bank's policies and regulatory requirements.
  • Regularly follow up on tickets at least once a week.
  • Document Verification: Check the accuracy and authenticity of the source of funds documentation provided by clients.
  • Cross reference information, verify Bank statements, ID's, POPS' and payment notifications.
  • Data Entry: Accurately capture and record detailed information received from clients into the bank's ticketing system.

  • Minimum RequirementsMatric Certificate

  • Multiple Languages (Advantageous)
  • Customer service qualification (Advantageous)
  • Knowledge of CRM Bank, OS ticket and Core Banking systems (Advantageous)
  • Multiple Languages (Advantageous)
  • Experience in customer service (Advantageous)
  • Computer/Mobile Literate
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Customer Service Centre Supervisor

Centurion, Gauteng The South African National Roads Agency

Posted 1 day ago

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Job Description

Job title : Customer Service Centre Supervisor

Job Location : Gauteng, Centurion

Deadline : November 13, 2025

Quick Recommended Links

  • Jobs by Location
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POSITION OBJECTIVE
  • The purpose of the Customer Center Supervisor role is to oversee the operations and performance of SANRAL’s Customer Service Centre, ensuring efficient service delivery and operational excellence. The role is responsible for managing staff, coordinating daily activities, monitoring service quality, and implementing processes that enhance customer experience.
  • This position plays a critical role in driving compliance with tolling regulations, resolving escalated issues promptly, and ensuring that the center meets its operational targets and service-level standards. The Customer Center Supervisor / Branch Manager also supports continuous improvement initiatives and upholds SANRAL’s commitment to providing seamless and customer-focused service.

MINIMUM REQUIREMENTS :

  • NQF Level 5 Higher Certificate in Business Administration, Customer Service Management, Customer Care, Call Centre Management, Retail Manager or Office Administration
  • Five (5) years’ experience in customer service environment, of which 2 years must be at a supervisory level.

(Where applicable, a candidate must produce an official SAQA evaluation confirmation of their international qualification.)

TECHNICAL COMPETENCIES :

  • Familiarity with Customer Center related software, CRM systems, and VoIP platforms is essential.
  • Ability to effectively operate customer service–related systems and digital tools, including data entry, email communication, online portals, and standard office applications.
  • In-depth understanding of SANRAL products and services (Customer mobility accounts, payment options, self-service channels), including processes for registration, billing, and dispute resolution to effectively describe them to customers.
  • Clear, concise and empathetic communication, therefore conveying information effectively over the phone and in-person.
  • Ability to engage with road users / customers in a professional, respectful, and solution-focused manner, ensuring high levels of customer satisfaction.
  • Ability to handle multiple tasks simultaneously, such as handling calls, updating customer records in the CRM related system, and making notes.
  • Time management
  • Problem Solving abilities
  • Customer Relationship Management
KEY RESPONSIBILITIES

Operational Oversight

  • Manage all front-office and back-office operations : account registrations, data capturing, reconciliations, and transaction processing.
  • Coordinate daily scheduling and allocation of staff resources, ensuring sufficient coverage and operational efficiency.
  • Monitor branch systems and facilities to ensure readiness and uninterrupted service delivery.
  • Oversee ABT and SANRAL mobile app functionality, ensuring technical or operational issues are escalated and resolved promptly.
  • Act as the escalation point for unresolved customer concerns, complaints, or disputes that frontline staff cannot close.
  • Streamline workflows and processes to reduce inefficiencies, redundancies, and error rates.
  • Maintain branch business continuity, ensuring that disruptions are minimized, and alternative measures are in place when needed.

Compliance Risk and Financial Control

  • Enforce strict adherence to SANRAL policies and procedures, particularly cash handling and stock management.
  • Verify accuracy of financial transactions, ensuring all reconciliations balance and discrepancies are escalated.
  • Identify, report, and address risks, irregularities, and non-compliance promptly, in line with SANRAL’s risk management framework.
  • Ensure compliance with POPIA, audit standards, and internal governance frameworks.
  • Oversee and maintain branch audit readiness, ensuring documentation and processes withstand scrutiny.
  • Provide oversight for asset and resource control, ensuring proper management and safeguarding of CSC resources.

Reporting

  • Prepare and submit daily, weekly and monthly reports to the Area Manager
  • Compile and submit all required operational reports for the site, capturing daily activities.
  • Report on daily outlet operations, any time-management issues, procedural deviations, or incidents.
  • Ensure all reports are submitted promptly, adhere to CSC guidelines, and maintain a high level of accuracy.

As a supervisor, it is an inherent function of the role to exercise leadership and people management such as; facilitating structured onboarding programs, equipping new staff with system and product knowledge, and service protocols, coaching and monitoring performance, as well as cultivating a culture of accountability and teamwork.

Additional note : Customer Service jobs

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Customer Service Experience Lead (Hospitality)

Centurion, Gauteng Dante Personnel

Posted 13 days ago

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Job Description

Minimum requirements:
  • Bachelors Degree or Diploma in Customer Service, HR, Hospitality, or related field
  • 5+ years experience in national training, customer experience, or service excellence roles
  • Lead, inspire, and manage a national team of 8 training and service professionals
  • Align team objectives with business strategy and EXCO directives
  • Ensure training initiatives are filtered into stores effectively through workshops, digital platforms, and in-store coaching
  • Foster collaboration between regional trainers, managers, and support teams to ensure consistency
  • Design and execute national training strategies across all Woolworths Café, Cart and Cart Plus formats
  • Conduct gap analyses to identify training needs and implement new programs
  • Enhance existing manuals, SOPs, and develop e-learning and blended training solutions
  • Provide coaching support for managers and leaders to reinforce service standards
  • Ensure compliance with the Employment Equity Act, Skills Development Act, WSP, ATR, and SDL
  • Lead the national complaints and customer feedback program, ensuring timely resolution
  • Identify trends and design training or service improvements to address recurring issues
  • Develop service recovery strategies that build loyalty and protect brand reputation
  • Promote a customer-first culture that permeates every store
  • Partner with cross-functional teams to create and deliver customer experience initiatives
  • Implement service audits and mystery shopper programs to monitor quality
  • Launch reward and recognition programs tied to service excellence KPIs
  • Benchmark against global service standards to drive continuous improvement
  • Report directly to the EXCO on training outcomes, KPIs, and customer experience metrics
  • Present insights, gap analyses, and improvement recommendations at board level
  • Manage the national service training budget and ensure cost-effective implementation
  • Ensure consistent rollout of training and service initiatives nationwide

Consultant: Vonne Scholtz - Dante Personnel Pretoria Silver Lakes
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Customer Service Experience Lead (Hospitality)

Centurion, Gauteng

Posted today

Job Viewed

Tap Again To Close

Job Description

Minimum requirements: Bachelors Degree or Diploma in Customer Service, HR, Hospitality, or related field 5 years experience in national training, customer experience, or service excellence roles Lead, inspire, and manage a national team of 8 training and service professionals Align team objectives with business strategy and EXCO directives Ensure training initiatives are filtered into stores effectively through workshops, digital platforms, and in-store coaching Foster collaboration between regional trainers, managers, and support teams to ensure consistency Design and execute national training strategies across all Woolworths Café, Cart and Cart Plus formats Conduct gap analyses to identify training needs and implement new programs Enhance existing manuals, SOPs, and develop e-learning and blended training solutions Provide coaching support for managers and leaders to reinforce service standards Ensure compliance with the Employment Equity Act, Skills Development Act, WSP, ATR, and SDL Lead the national complaints and customer feedback program, ensuring timely resolution Identify trends and design training or service improvements to address recurring issues Develop service recovery strategies that build loyalty and protect brand reputation Promote a customer-first culture that permeates every store Partner with cross-functional teams to create and deliver customer experience initiatives Implement service audits and mystery shopper programs to monitor quality Launch reward and recognition programs tied to service excellence KPIs Benchmark against global service standards to drive continuous improvement Report directly to the EXCO on training outcomes, KPIs, and customer experience metrics Present insights, gap analyses, and improvement recommendations at board level Manage the national service training budget and ensure cost-effective implementation Ensure consistent rollout of training and service initiatives nationwide Consultant: Vonne Scholtz - Dante Personnel Pretoria Silver Lakes
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Administrator / Customer Service Agent / Recruitment Administrator

Pretoria, Gauteng The Talent Room

Posted 1 day ago

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Job Description

Overview

Description :

Review and acknowledge employee applications, ensuring they meet medical institution standards. Accurately record and update employee details. Notify the Senior Manager of new employees and arrange orientation sessions. Manage communications efficiently and allocate placement requests in a timely manner. Confirm all placements with Managers and maintain detailed placement records. Handle placement-related inquiries via landline and redirect calls appropriately. Assist in collecting documentation, certifications, and other compliance-related materials. Keep staff leave rosters up to date and well-organized. Serve as a liaison between clients and internal departments. Conduct follow-up calls to assess and ensure client satisfaction. Resolve placement concerns promptly and professionally. Maintain clear communication among clients, placement teams, payroll, and management. Foster and sustain strong relationships with both clients and candidates through responsive, professional service.

Requirements
  • Grade 12
  • Diploma in Office Management and / or Public Relations & Communication (beneficial)
  • Strong communication and interpersonal abilities
  • Excellent organizational and time management skills
  • High attention to detail and accuracy
  • Proficient in Microsoft Office Suite (including intermediate Excel skills)
  • Experience in medical reception and administrative support (beneficial)
  • Client engagement and professional liaison experience
  • Background in high-volume telephonic environment
  • Effective problem-solving and conflict resolution skills
  • Ability to multitask in a fast-paced environment
  • Familiarity with call centre operations and procedures (advantageous)
  • Fluent in both English (verbal and written)
  • Fluent in Afrikaans (preferred, not required)
  • Own reliable transport and a valid drivers license
  • Willingness to work extended hours, including weekends, on a rotational schedule

Please note only candidates that meet the minimum requirements will be considered.

Please follow our website and social media channels to be the first to know when our clients have new vacancies!

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Customer Service Manager Work From Home

Centurion, Gauteng Galaxy Outsourcing Limited

Posted 12 days ago

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Job Description

Customer Experience (CX) Team Lead

As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.

Duties & Responsibilities

Key Responsibilities:

  • Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance. Implement a coaching culture that supports professional growth and development.
  • Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate operational risks.
  • Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge. Encourage empowerment and decision-making within the team.
  • Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.
  • Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition. Drive initiatives that enhance productivity and customer satisfaction.
  • Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.
  • Innovation and Improvement: Stay informed about industry trends to drive innovation within the team. Lead projects aimed at improving processes and enhancing the customer experience.
  • Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.
Desired Experience & Qualification

Requirements:

  • Animal Lover: Must love animals.
  • Proven Leadership: Demonstrated ability to lead and develop high-performing teams. Experience in fostering a coaching culture and driving operational excellence.
  • Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.
  • Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
  • Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.
  • Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.
  • Customer-Centric: A strong commitment to delivering outstanding customer service.
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Customer Service Manager Work From Home

Pretoria, Gauteng Galaxy Outsourcing Limited

Posted 12 days ago

Job Viewed

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Job Description

Customer Experience (CX) Team Lead

As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.

Duties & Responsibilities

Key Responsibilities:

  • Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance. Implement a coaching culture that supports professional growth and development.
  • Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate operational risks.
  • Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge. Encourage empowerment and decision-making within the team.
  • Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.
  • Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition. Drive initiatives that enhance productivity and customer satisfaction.
  • Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.
  • Innovation and Improvement: Stay informed about industry trends to drive innovation within the team. Lead projects aimed at improving processes and enhancing the customer experience.
  • Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.
Desired Experience & Qualification

Requirements:

  • Animal Lover: Must love animals.
  • Proven Leadership: Demonstrated ability to lead and develop high-performing teams. Experience in fostering a coaching culture and driving operational excellence.
  • Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.
  • Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
  • Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.
  • Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.
  • Customer-Centric: A strong commitment to delivering outstanding customer service.
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