152 Sap Troubleshooting jobs in South Africa

Join to apply for the Technical Support Consultant role at Stock2Shop

Join to apply for the Technical Support Consultant role at Stock2Shop

Get AI-powered advice on this job and more exclusive features.

We are looking for Technical Support Consultants. If you are interested in learning about programming and software or are a technical whizz, then this is the perfect role for you.

You will be surrounded by like-minded team members on the same trajectory. While providing our clients with technical support and guidance regarding their integrations, you will be given the opportunity to learn from developers and programmers with many years of experience.

In order to fulfill the position of Technical Support Consultant, you will need to be technically capable, be able to focus on the details and be practical.

Skills Required

• Reading & Writing SQL
• Understand REST API (Postman)
• Understand SOAP (SoapUI)
• Understand CSV file format
• Understand JSON data format
• Understand XML data format
• Understand FTP communication protocol
• Freshdesk (or equivalent) Ticketing system
  
  

• Understanding customer requirements and transforming this into technical configuration
• Navigating client ERP / Accounting system databases
• Data mapping between various systems using SQL (ERP / Accounting system => Stock2Shop)
• Modeling of e-commerce products from flat data structure
• Making assumptions on how to best map product data
• Supporting client requests relating to ERP / Accounting system requests
  
  

• Knowledge of Github (version control)
• Basic understanding of Python or any other programming language
• Basic knowledge of accounting principles
  
  

• How to use version control (GIT)
• Learn to read basic code snippets
• Data modeling concepts
• eCommerce & eCommerce platforms
• Supply chain concepts
• System integration
  
  

• Employment: Full-time
• Job Functions: Support, Ticketing, System Integration
• Location: On-site (Hout Bay, Cape Town)
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Stock2Shop by 2x

Get notified about new Technical Support Consultant jobs in Cape Town, Western Cape, South Africa .

Cape Town, Western Cape, South Africa 1 month ago

Cape Town, Western Cape, South Africa 3 weeks ago

Cape Town, Western Cape, South Africa 1 month ago

City of Cape Town, Western Cape, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa 3 weeks ago

Cape Town, Western Cape, South Africa 3 months ago

Cape Town, Western Cape, South Africa 1 month ago

Cape Town, Western Cape, South Africa 1 month ago

Cape Town, Western Cape, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa 1 month ago

Cape Town, Western Cape, South Africa 2 days ago

Cape Town, Western Cape, South Africa 1 month ago

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 3 months ago

Cape Town, Western Cape, South Africa 6 days ago

Cape Town, Western Cape, South Africa 1 month ago

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 2 days ago

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 4 weeks ago

Cape Town, Western Cape, South Africa 4 days ago

Cape Town, Western Cape, South Africa 2 days ago

City of Cape Town, Western Cape, South Africa 4 days ago

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 2 weeks ago

City of Cape Town, Western Cape, South Africa 1 month ago

Cape Town, Western Cape, South Africa 1 week ago

City of Cape Town, Western Cape, South Africa 2 days ago

Cape Town, Western Cape, South Africa 2 months ago

City of Cape Town, Western Cape, South Africa 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

General Responsibilities

• Desktop/laptop/mobile computing hardware devices and associated system software; Installs, Moves, Adds, Changes and Decommissioning (IMACD)
• Problem determination and Resolution
• Applying workarounds to user incidents
• Computer asset management, procurement, stock control, installation, and disposal
• Wi-Fi access points configuration and Office LAN cabling repairs
• End-User desk-side technical support
• Ensuring workstations comply with IT security and risk management policies.
• Network devices/equipment/cables/fiber in remote users’ offices or project offices.
• Ensuring network equipment complies with IT security and risk management policies.
• Support for Audio Visual facilities in meeting rooms.
• Network-attached printers, plotters, scanners, multi-functional devices, and copiers that are attached to the local area network (LAN) (consumables are excluded).
• Assist users with locally attached peripheral devices (e.g., personal printers and scanners);
• Business productivity Software, utilities (e.g. security, management and general)
• Planning and providing end user training/induction on relevant ICT service support processes, new software, applications, and hardware as part of change management and user information.
• Perform Service Desk Agent duties as and when required.
• Ensure continual and routine office facilities maintenance
• Verify and confirm that all planned maintenance activities are performed
• Ensure that the landlord’s maintenance responsibilities are performed in line with the lease agreement.
• Escalate facility issues that need the landlord’s attention
• Issue working certificates and supervise maintenance contractors that are onsite
• Fix and repair minor facility faults that do not require accredited professionals
• Inspect and test different systems to ensure compliance with safety regulations
• Maintain Personal Protective Equipment in line with specifications and regulations
• Keep office maintenance records up to date (HVAC, Lift, Generator, Plumbing, Elctrical, Fire Extiquishers etc.)
• Verify that office alarms are in functional and working order and act on faults
• Verify that office access control systems are in working order and act on faults
• Ensure that the office doors and windows are properly locked and closed daily

Responsible for time management of jobs scheduled each day.

• Troubleshoot and complete routine and light repairs in line with identified faults.
• Assist professional artisans with electrical, plumbing or HVAC repairs
• Responsible for minor electrical repairs and maintenance: light bulbs, wiring, circuit breakers, fuses
• Responsible for general carpentry construction and installation repairs: woodwork, sanding, painting, build cabinets, etc.
• Responsible for general plumbing activities: Toilets, faucets, fix leaks, etc.
• Conduct facility and infrastructure repairs: doors, doorknobs, locks, broken tiles, roofing and windows
• Conduct check-ups on systems and perform any preventative maintenance, escalating the need for any major repairs
• Assess condition of office assets and schedule repairs where necessary.
• Adjust system settings and conduct performance tests using specialized tools.
• Keep management up to date and feedback on status and challenges with regards repairs and installations.

Participation in other TIO team activities

• Participate in TIO knowledge sharing sessions
• Responsible for Facilities audit activities and actioning of findings and observations
• Act as the Health and Safety representative for local office
• Stand in for other TIO team members when requested
• Assist with office reception duties as and when necessary
• Assist with office logistics management, deliveries and driving duties

Minimum qualifications, skills and experience:

• Matric
• A+,N+ and MCSA certification
• A minimum of 5 years in Office Administration or IT administration role
• Drivers License
• ITIL Foundation will be added advantage
• IT Diploma

Behavioural competencies:

• An energetic and enthusiastic team player;
• Strong and assertive;
• Capability to lead a team
• Results orientated, proactive and target driven;
• Ability to meet multiple deadlines and handle pressure; and
• Excellent interpersonal and communication skills.
• Ability to liaise with relevant stakeholders on all levels;

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Canadian Solar Inc.

1. Develop technical sales documents in collaboration with PM/R&D team.
2. Visit customers with the sales team, provide and conduct technical presentations.
3. PV project design and proposal support.
4. PV syst/ PV Sol or other PV system simulation tools support.
5. Develop product training materials, regular training to sales team, conduct customer trainings and webinars.

1. Education experience: Bachelor degree and above.
2. Major requirement: Electrical Engineering, Power electronics related.
3. Work experience requirements: Over 10 years of work experience, including 3 years of relevant work experience for this position.
4. Good at product promotion, customer training. Offer system solutions to customers with good PV syst or relevant simulation software skill, and system BOS cost, LCOE analysis ability.
5. English is a must, German or Spanish speaking is a plus.
6. Have independent project operation ability, strong overall planning, organizational implementation ability, clear mind, strong logic, good communication and coordination ability, and execution ability.
7. Can adapt to high-intensity work, work proactively, with strong sense of responsibility, and have a good sense of teamwork.
8. Proficiency in office software.
9. Can adapt to a certain degree of business trips.

Mid-Senior level

Full-time

Customer Service and Product Management

Renewable Energy Semiconductor Manufacturing

Get AI-powered advice on this job and more exclusive features.

General Responsibilities

• Desktop/laptop/mobile computing hardware devices and associated system software; Installs, Moves, Adds, Changes and Decommissioning (IMACD)
• Problem determination and Resolution
• Applying workarounds to user incidents
• Computer asset management, procurement, stock control, installation, and disposal
• Wi-Fi access points configuration and Office LAN cabling repairs
• Ensuring workstations comply with IT security and risk management policies.
• Network devices/equipment/cables/fiber in remote users’ offices or project offices.
• Ensuring network equipment complies with IT security and risk management policies.
• Support for Audio Visual facilities in meeting rooms.
• Network-attached printers, plotters, scanners, multi-functional devices, and copiers that are attached to the local area network (LAN) (consumables are excluded).
• Assist users with locally attached peripheral devices (e.g., personal printers and scanners);
• Business productivity Software, utilities (e.g. security, management and general)
• Planning and providing end user training/induction on relevant ICT service support processes, new software, applications, and hardware as part of change management and user information.
• Perform Service Desk Agent duties as and when required.
• Ensure continual and routine office facilities maintenance
• Verify and confirm that all planned maintenance activities are performed
• Ensure that the landlord’s maintenance responsibilities are performed in line with the lease agreement.
• Escalate facility issues that need the landlord’s attention
• Issue working certificates and supervise maintenance contractors that are onsite
• Fix and repair minor facility faults that do not require accredited professionals
• Inspect and test different systems to ensure compliance with safety regulations
• Maintain Personal Protective Equipment in line with specifications and regulations
• Keep office maintenance records up to date (HVAC, Lift, Generator, Plumbing, Elctrical, Fire Extiquishers etc.)
• Verify that office alarms are in functional and working order and act on faults
• Verify that office access control systems are in working order and act on faults
• Ensure that the office doors and windows are properly locked and closed daily

Responsible for time management of jobs scheduled each day.

• Troubleshoot and complete routine and light repairs in line with identified faults.
• Assist professional artisans with electrical, plumbing or HVAC repairs
• Responsible for minor electrical repairs and maintenance: light bulbs, wiring, circuit breakers, fuses
• Responsible for general carpentry construction and installation repairs: woodwork, sanding, painting, build cabinets, etc.
• Responsible for general plumbing activities: Toilets, faucets, fix leaks, etc.
• Conduct facility and infrastructure repairs: doors, doorknobs, locks, broken tiles, roofing and windows
• Conduct check-ups on systems and perform any preventative maintenance, escalating the need for any major repairs
• Assess condition of office assets and schedule repairs where necessary.
• Adjust system settings and conduct performance tests using specialized tools.
• Keep management up to date and feedback on status and challenges with regards repairs and installations.

Participation in other TIO team activities

• Participate in TIO knowledge sharing sessions
• Responsible for Facilities audit activities and actioning of findings and observations
• Act as the Health and Safety representative for local office
• Stand in for other TIO team members when requested
• Assist with office reception duties as and when necessary
• Assist with office logistics management, deliveries and driving duties

Minimum qualifications, skills and experience:

• Matric
• A+,N+ and MCSA certification
• A minimum of 5 years in Office Administration or IT administration role
• Drivers License
• ITIL Foundation will be added advantage
• IT Diploma
• An energetic and enthusiastic team player;
• Strong and assertive;
• Capability to lead a team
• Results orientated, proactive and target driven;
• Ability to meet multiple deadlines and handle pressure; and
• Excellent interpersonal and communication skills.
• Ability to liaise with relevant stakeholders on all levels;

• Seniority level Entry level

• Employment type Full-time

• Job function Administrative
• Industries Civil Engineering

Referrals increase your chances of interviewing at Haskoning by 2x

Get notified about new Technical Support Specialist jobs in Johannesburg Metropolitan Area .

Sandton, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 14 hours ago

City of Johannesburg, Gauteng, South Africa 2 days ago

Soweto, Gauteng, South Africa 14 hours ago

Cape Town, Western Cape, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 1 day ago

Johannesburg, Gauteng, South Africa 6 days ago

Randburg, Gauteng, South Africa 4 days ago

Bryanston, Gauteng, South Africa 4 days ago

Sandton, Gauteng, South Africa 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

The Technical Support Consultant is responsible for the day-to-day IT operations within the office, providing technical support to 60+ users. This role ensures the smooth functioning of IT systems, resolves desktop support queries, and assists with troubleshooting hardware, software, and network issues. The candidate should have knowledge of cloud environments such as Microsoft 365 & Azure, basic networking skills, and the ability to manage and maintain IT infrastructure.

RESPONSIBILITIES

Desktop Support & IT Operations

• Provide first-line support to users for hardware, software, and networking issues.
• Install, configure, and maintain desktops, laptops, and peripheral devices.
• Support users with Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Troubleshoot and resolve software and hardware-related issues promptly.
• Maintain an up-to-date inventory of IT equipment and software licenses.
• Monitor ticket box and assign tickets correctly and accurately and in a timely manner.

AI & Emerging Technology Support

• Learn about and support the use of AI tools and automation technologies in daily workflows.
• Provide basic guidance to users on how to leverage AI applications to improve efficiency.

Networking & Connectivity

• Assist in troubleshooting network connectivity issues (LAN/WAN/Wi-Fi).
• Ensure proper network configuration and support VPN and remote access users.
• Work with the IT team to diagnose and resolve network-related problems.

Cloud & Security Management

• Support and manage user accounts and permissions within Microsoft Azure.
• Assist with cybersecurity measures, including antivirus updates and endpoint protection.
• Enforce IT security best practices and company policies.

User Support & Training

• Provide user training and support on IT systems and tools.
• Maintain IT documentation, including user guides and troubleshooting steps.
• Assist in onboarding new employees with IT setup and training.

COMPUTER SKILLS

• Experience in desktop support and IT troubleshooting.
• Proficiency in Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
• Basic networking knowledge (IP addressing, DHCP, DNS, VPN, Wi-Fi troubleshooting).
• Experience with Windows operating systems (Windows 10/11) and MacOSX.
• Familiarity with cloud-based IT environments and remote desktop tools.

EDUCATION and/or EXPERIENCE

• Relevant IT diploma or degree (e.g., Information Technology, Computer Science).
• Certifications such as CompTIA A+, Microsoft 365 Fundamentals, or CCNA (advantageous).
• 1-3 years of experience in a desktop support or IT helpdesk role.

The list of Key responsibilities and job activities are not exhaustive. TreasuryOne Group of companies may instruct the employee at any time to carry out additional duties or responsibilities, which fall reasonably within the ambit of the job, or in accordance with operational requirements.

iOCO Infrastructure Services invites you to explore opportunities. We are seeking a highly skilled and customer-focused Technical Support Manager to lead our support team and ensure the delivery of exceptional technical assistance to clients and internal stakeholders.

In this role, you will be responsible for overseeing daily support operations, developing support strategies, managing team performance, and driving continuous improvement in customer satisfaction and service quality. The ideal candidate will have a strong technical background, excellent leadership skills, and a passion for delivering efficient and effective support solutions.

1. System Performance: Utilize the supported monitoring system to identify problematic remediation services.
2. Service Request / Incident Management: Ensure all escalations are actioned and production is returned to a normal state within the SLA time frame. Limit the number of recurring / reopened calls to ensure user satisfaction.
3. Managing and remediating calls: within the client-defined SLA.
4. General: Ensure that all deadlines are met and adhere to the Change Management and Incident Management Processes. Provide documentation on request for technical architecture, work instructions, or auditing requirements.

• Active Directory Expertise: Minimum 5 years in IT support roles focusing on Active Directory. Manage Active Directory based on service requests, incidents, preventive maintenance, or facility improvements.
• Exchange on-premises Expertise: Minimum 5 years in IT support roles focusing on Exchange on-premises. Manage Exchange based on service requests, incidents, preventive maintenance, or service improvements.
• Azure, Entra ID, and M: Minimum 5 years in IT support roles focusing on M, Azure, and server administration. Manage Azure, Entra ID, and M based on service requests, incidents, preventative maintenance, or service improvements.
• Mimecast Expertise: Minimum 5 years in IT support roles focusing on Mimecast and DMARC. Manage Mimecast based on service requests, incidents, preventative measures, maintenance, or service improvements.

Additional requirements include proficiency in English communication, excellent customer interaction skills, teamwork, issue resolution, and passing recruitment checks.

• National Senior Certificate / Matric / N3 / Grade 12
• Diploma or Degree in Information Technology
• Microsoft and Mimecast Certification
• A+, N+ITIL 4 - exposure or accreditation

• Microsoft Active Directory, Exchange on-premises, M, Mimecast, and DMARC
• MS SharePoint, Teams, and collaboration knowledge
• Endpoint Protection and zero-trust security
• WIFI and cabling management
• On-premises firewall knowledge
• Call and vendor management

Additional information: Permanent position in Newlands, Cape Town. Physical demands include sitting, walking, bending, and lifting. Work environment is on-site. Must have a vehicle and valid driver’s license.

If you're seeking a professional journey that embraces excellence, join iOCO Infrastructure Services, where we deliver innovative IT infrastructure solutions. Partner with clients to help them conquer their business challenges while enjoying a vibrant, supportive community of professionals.

Our clients are at the heart of everything we do. Their satisfaction fuels our drive, and we celebrate achievements big and small.

iOCO is an equal opportunity employer prioritizing employment equity, with a focus on previously disadvantaged groups.

Technical Support Manager • Johannesburg, Gauteng

Technical Support Specialist : Netsuite Responsibilities : System Support : Provide technical assistance and troubleshooting for various systems, including financial systems such as NetSuite, Workday and other systems ensuring uninterrupted operations for the business.

Process Optimization : Collaborate with stakeholders, IT, and Vendor support to identify and implement technical solutions that improve efficiency.

Access Provisioning : Work with application owners and management to follow the proper processes to grant user access.Maintain documentation for Compliance leveraging ServiceNow.

Compliance & Reporting : Assist with system audits.Provide samples, reports and other documentation in a timely manner, as requested for audit.

Cross-Functional Collaboration : Serve as the IT liaison for financial system upgrades and improvements, collaborating with cross-functional teams to implement solutions that align with business goals.

System Errors & Troubleshooting : Monitor and support the performance of systems, resolving technical issues to ensure uninterrupted workflow for the business.

Audit & SOX Compliance Support : Assist in system audits ensuring systems comply with SOX regulations and other internal controls.

General IT Support : Provide ad-hoc support to the finance and HR departments, helping with system issues, system integrations, user training, and ongoing technical enhancements.

Qualifications : Experience supporting financial and HRIS software applications, or similar systems.Solid understanding of SOX compliance and experience working within regulated environments.Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.Proficiency in Excel and other data analysis tools for troubleshooting and reporting.

Skills : Detail-oriented with a keen eye for accuracy.Strong problem-solving skills and the ability to manage multiple priorities.Excellent interpersonal skills for effective vendor and internal communication.Adaptive and proactive in resolving issues and implementing process improvements

Technical Support • Johannesburg, Gauteng