131 Sap Technical Support jobs in South Africa

Job Description

Red Ember Recruitment is looking to appoint a skilled Technical Support Agent to deliver comprehensive system and technical assistance to clients, technicians, and schedulers. The role also includes providing essential back-end support to the Technical Department, based in Irene.

• Load all new installs and ensure that they are registered on the respective systems.
• Ensure events are correctly set up and functioning as per the Needs Analysis Document.
• Ensure that all swap out units are registered to the correct client and operational.
• Allocate all new installs to the correct fleet.
• Sign off event loading, fleet allocation on batch file.
• Daily 7-day installation checks.
• Daily 24-hr Health checks.
• Daily 24-hr Trigger report.
• Desktop Fleet Checks as and when required.
• Identify critical errors and forward them to the Technical Department for further processing.
• Assist customers with footage requests, technical queries and emergencies.
• Assist technicians with technical queries.
• Call units to test MIC & speakers.
• Ensure Fleets are in good condition and advise of any fleets where there are quality and fault concerns to Management.
• Client System Training.
• System Admin.

Requirements

Requirements

Minimum of a Senior Certificate (Matric) Strong technical aptitude and problem-solving skills Must reside within close proximity to the Irene office (Gauteng) Must be available to work shifts on a 4-days-on, 2-days-off rotation (including weekends)

Job Title: Support Agent
Reports to: Head of Support Department
Location: South Africa (Cape Town) & Kenya (Nairobi)

The main purpose of this job is to provide professional support to customers via phone, email and live chats in order to create a positive and memorable customer experience.

• Responding to customer queries/concerns, product/service questions and resolving any complaints via phone, email and live chat.
• Handle walk-in customers and effectively respond to the queries raised and suggest solutions to any issues they may have.
• Provide accurate, valid and complete information to customers queries by following the laid down company policies and procedures.
• Follow up with customers to ensure their queries/technical issues are resolved in a timely manner and that they are satisfied.
• Identify and escalate priority issues to the relevant channels within the shortest time possible.
• Create customer accounts, create orders and update customer accounts in the Client Management System (WHMCS) while observing extreme caution.
• Offering solutions to customer issues and converting seemingly dissatisfied customers into frequent/repeat customers.
• Analyze, document and report any product and service issues that are affecting our customers to your supervisor.
• Inform our customers about new products and service features, deals and promotions whenever they are available.
• Gather feedback regarding our products and services from our customers and share with the supervisor.
• Recommend potential products/services to the supervisor by collecting information from customers and analyzing their needs.
• Work hand-in-hand with the supervisor to ensure that you’re up to date with the company products, services, policies and procedures to ensure accurate information is provided to customers and that you are continuously enhancing your technical skills.
• Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every customer you interact with.
• Maintaining a positive, empathetic and professional attitude towards customers at all times.
• Other duties assigned by your supervisor.

• Diploma or Bachelor’s Degree in Information Technology or a business-related field.
• Minimum of one (1) year in offering customer support in the IT industry.
• Working knowledge of MS Office applications.
• Excellent communication and presentation skills
• Time Management Skills.
• A team player with strong interpersonal skills.
• Good listening and analytical skills and ability to demonstrate critical thinking

• Persistent and results oriented.
• Ability to manage multiple tasks simultaneously and able to work under pressure.
• Great attention to detail.
• Patient and ability to handle customer rejection.
• Good personal integrity with a high sense of responsibility and accountability.
• Pleasant/people personality.
• Strong work ethics and willingness to learn in all aspects of the position
• A desire to learn and improve skills and knowledge
• Self-confident and Self-motivated.
• Ability to work with difficult customers in difficult situations.
• Strong sense of initiative, requiring little direct supervision.

Send a copy of your CV along with your cPanel certificates to: career(at)hostafrica.com

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We are looking for Technical Support Consultants. If you are interested in learning about programming and software or are a technical whizz, then this is the perfect role for you.

You will be surrounded by like-minded team members on the same trajectory. While providing our clients with technical support and guidance regarding their integrations, you will be given the opportunity to learn from developers and programmers with many years of experience.

In order to fulfill the position of Technical Support Consultant, you will need to be technically capable, be able to focus on the details and be practical.

Skills Required

• Reading & Writing SQL
• Understand REST API (Postman)
• Understand SOAP (SoapUI)
• Understand CSV file format
• Understand JSON data format
• Understand XML data format
• Understand FTP communication protocol
• Freshdesk (or equivalent) Ticketing system
  
  

• Understanding customer requirements and transforming this into technical configuration
• Navigating client ERP / Accounting system databases
• Data mapping between various systems using SQL (ERP / Accounting system => Stock2Shop)
• Modeling of e-commerce products from flat data structure
• Making assumptions on how to best map product data
• Supporting client requests relating to ERP / Accounting system requests
  
  

• Knowledge of Github (version control)
• Basic understanding of Python or any other programming language
• Basic knowledge of accounting principles
  
  

• How to use version control (GIT)
• Learn to read basic code snippets
• Data modeling concepts
• eCommerce & eCommerce platforms
• Supply chain concepts
• System integration
  
  

• Employment: Full-time
• Job Functions: Support, Ticketing, System Integration
• Location: On-site (Hout Bay, Cape Town)
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

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The Technical Support Consultant is responsible for the day-to-day IT operations within the office, providing technical support to 60+ users. This role ensures the smooth functioning of IT systems, resolves desktop support queries, and assists with troubleshooting hardware, software, and network issues. The candidate should have knowledge of cloud environments such as Microsoft 365 & Azure, basic networking skills, and the ability to manage and maintain IT infrastructure.

RESPONSIBILITIES

Desktop Support & IT Operations

• Provide first-line support to users for hardware, software, and networking issues.
• Install, configure, and maintain desktops, laptops, and peripheral devices.
• Support users with Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Troubleshoot and resolve software and hardware-related issues promptly.
• Maintain an up-to-date inventory of IT equipment and software licenses.
• Monitor ticket box and assign tickets correctly and accurately and in a timely manner.

AI & Emerging Technology Support

• Learn about and support the use of AI tools and automation technologies in daily workflows.
• Provide basic guidance to users on how to leverage AI applications to improve efficiency.

Networking & Connectivity

• Assist in troubleshooting network connectivity issues (LAN/WAN/Wi-Fi).
• Ensure proper network configuration and support VPN and remote access users.
• Work with the IT team to diagnose and resolve network-related problems.

Cloud & Security Management

• Support and manage user accounts and permissions within Microsoft Azure.
• Assist with cybersecurity measures, including antivirus updates and endpoint protection.
• Enforce IT security best practices and company policies.

User Support & Training

• Provide user training and support on IT systems and tools.
• Maintain IT documentation, including user guides and troubleshooting steps.
• Assist in onboarding new employees with IT setup and training.

COMPUTER SKILLS

• Experience in desktop support and IT troubleshooting.
• Proficiency in Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
• Basic networking knowledge (IP addressing, DHCP, DNS, VPN, Wi-Fi troubleshooting).
• Experience with Windows operating systems (Windows 10/11) and MacOSX.
• Familiarity with cloud-based IT environments and remote desktop tools.

EDUCATION and/or EXPERIENCE

• Relevant IT diploma or degree (e.g., Information Technology, Computer Science).
• Certifications such as CompTIA A+, Microsoft 365 Fundamentals, or CCNA (advantageous).
• 1-3 years of experience in a desktop support or IT helpdesk role.

The list of Key responsibilities and job activities are not exhaustive. TreasuryOne Group of companies may instruct the employee at any time to carry out additional duties or responsibilities, which fall reasonably within the ambit of the job, or in accordance with operational requirements.

Technical Support Representative page is loadedTechnical Support Representative Apply locations Johannesburg time type Full time posted on Posted 30+ Days Ago job requisition id R46662

Description

This position provides high quality telephonic technical support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase LexisNexis revenues. Additionally, this position initiates the escalation process for unresolved customer problems. Technical Support Representatives performing at this level will be required to utilize skills from training, education, experience, or certifications to fulfill their daily responsibilities. This position will also assist with account related issues, including ID/password assistance, billing/invoice support, and other general account related services. Representatives with advanced education, experience or certifications will be expected to share their skills and knowledge into the department to continually improve the overall knowledge of the staff. In addition, this position will work in a team environment to maximize individual and team performance.

Qualifications:

• Bachelor’s degree in a technical field or equivalent experience.

• 1-2 years job related experience.

• Experience with software support (technical troubleshooting and usability support)

• Experience with internet troubleshooting and website support

• Experience with supporting accounting applications a plus.

• Experience with enterprise technical support including software, hardware, and enterprise systems a plus.

• Experience with support account/billing related assistance a plus.

• Ability to adapt and multi-task to support incoming calls, email, chat, etc.

• Ability to quickly understand key terms and phrases to apply appropriate troubleshooting techniques.

• Ability to work with difficult customers and diffuse frustrating situations.

RELX is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact or if you are based in the US you may also contact us on 1. .

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Job Title

Technical Support Representative

Job Description

Experience the power of a game-changing career

Are you a people’s person with a passion for helping others? We are seeking a Technical Support Representative to join our dynamic team of game-changers in our sunny Durban office with a base salary of R8000 and a guaranteed campaign allowance of R1000.

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

In this role, you’ll be working on an exciting international campaign as the customer’s first point of contact.

We want candidates who can be proactive in problem solving while remaining empathetic to the customer’s concerns or queries.

Take up the challenge and put those communication skills to the test by applying today!

Experience

• Minimum 2 years' experience working within a contact centre environment, (essential)
• With 1 year working within a technical support department (essential)
• Exposure to supporting customers on chat and email as well as Telecomms (advantageous)
  
  

• Base salary of R8000 per month
• Guaranteed campaign allowance of R1000 per month
• Subsided transport
• Pension/Provident Fund
• Medical Aid for the main member or medical insurance for the main member and two dependents
  
  

• Matric
• Clear criminal and credit record
• Understanding of the Call Centre industry
• Computer literacy – ability to speedily navigate multiple systems effectively
• Highly proficient in written and spoken English
• Availability to work shifts in a 24/7 environment (Essential)
• Ability to approach problem-solving with creativity and curiosity, seeking unique ways to address challenges while engaging with customers
• Strong commitment to delivering excellent customer service and taking ownership of the customer experience, including resolving complex technical issues
• Ability to tailor communication style to different audiences, ensuring clarity and understanding.
• Capable of working independently and managing tasks in a fast-paced, dynamic environment while also thriving in a team- oriented setting and being open to receiving feedback
• Excellent organizational skills with the ability to prioritize, multi-task, and manage time effectively.
• Ability to research and understand technical information using various tools while interacting with customers.
• Familiarity with working with, adapting to new technologies
  
  

• Deliver timely, accurate, and complete solutions to our customers via various channels (chat, email and phone), ensuring they receive quality resolutions with the utmost care and attention
• Handle the most complex issues, providing clear guidance to customers via various channels to quickly resolve issues
• Describe complex systems and solutions in simple terms that Customers of all technical abilities can understand
• Assist customers with understanding the benefits of their products and assist with device setup.
• Provide step-by-step guidance with patience to each customer while delivering a positive, high-quality customer experience tailored to each customer.
• Stay updated on our evolving product and support offerings, services, and the latest tech, continuously expanding your expertise to efficiently assist customers and recommend new features that can enhance their business
  
  

Business Segment: Personal & Private Banking

Location: ZA, GP, Johannesburg, Simmonds Street

To design, develop, and maintain mainframe applications to maintain the stability, security, and efficiency of mainframe systems. Perform analysis, testing, debugging, and troubleshooting of mainframe software applications. Create technical documentation and user manuals to support mainframe applications.

Qualifications

Type of Qualification: First Degree
Field of Study: Information Technology

Experience Required
Technology Operations / Infrastructure Production
Technology
5-7 years
5-7 years’ experience with full software development lifecycle (SLDC), within systems development, implementation and maintenance / enhancements of solutions in the corporate sector organisation.

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or

Technical Support Specialist

What’s holding global brands back in South Africa isn’t demand. It’s friction. We’re changing that. If you're excited by complex challenges, care about doing things properly, and thrive in a fast-moving environment, this is a rare opportunity to do your best work.

The problem Precium is solving:

Global businesses want to grow across the continent but broken payment experiences, regulatory minefields, and infrastructure gaps get in the way.

Precium helps global brands reduce payment failures, navigate local regulations, and get paid, reliably and at scale.

We build payment infrastructure that reduces friction, increases revenue, and ensures compliance without compromising performance.

From reconciliation to payouts, we handle the complexity so our clients can operate with confidence.

Our clients include South Africa’s biggest enterprises and some of the world’s most recognisable consumer brands. We're backed by global investors like QED Investors, Partech, and SpeedInvest, and we’re building for scale, for depth, and for the long term.

We’re a team of builders who care about craft, rigour, and impact. We value the effort it takes to do hard things well and we’re excited by the opportunity to shape how the world does business in South Africa.

We give global brands the infrastructure, insight, and control they need to grow in South Africa.

The role

We're seeking a Technical Support Specialist to join our team and play a central role in providing exceptional support to our merchants after they go live on our platform. In this role, you will be responsible for resolving complex technical issues related to our payment platform, API integration, transaction flows, and platform monitoring. You will report to the Payment Operations Manager.

If you thrive in a fast-paced environment and excel at technical troubleshooting with a customer-focused approach, we want to hear from you.

Why this role matters:

As a Technical Support Specialist, you will be crucial in ensuring seamless merchant experiences and maintaining customer trust. Your work will directly impact merchant satisfaction and the smooth operation of our platform.

Why Precium

At Precium, ambition is expected. We believe this is what it takes to build something that lasts.

• Partner with some of the world’s most ambitious merchants and orchestrators as they expand into South Africa.
• Build from first principles whether you're designing a system, solving a client problem, or rewriting a process.
• Join a team that values precision, curiosity, and discipline, and backs it up with high trust and high standards.
• Competitive salary, ESOP, and benefits.

Who you are

You’re a sharp thinker and an even sharper doer. You care about the details, ask good questions, and enjoy learning as you go. You’re motivated by challenges, not discouraged by them. You like solving hard problems with other smart people. You don’t need hand-holding, but you value open feedback and being part of a strong, honest team.

The ideal candidate will possess:

• Technical Troubleshooting – Ability to diagnose and resolve complex technical issues efficiently, especially related to APIs, integration, and transactions.
• API Knowledge – Hands-on experience working with and troubleshooting RESTful APIs, using tools like Postman.
• Coding Languages – Proficiency in multiple programming languages such as JavaScript, Python, or C# to troubleshoot code-level problems.
• Incident Management – Experience managing and resolving platform incidents, including escalating issues to engineering teams.
• Payments Industry Familiarity – Understanding of payment gateways, transaction processing, and related technologies.

Key responsibilities

• Provide advanced technical support for API integration, Postman troubleshooting, and transaction processing.
• Diagnose and troubleshoot integration issues between Precium's platform and merchant systems.
• Monitor the platform to identify and address transaction failures and system performance issues.
• Manage engineering escalations, collaborating closely with developers for timely solutions.
• Assist with card data and vault migrations, ensuring smooth customer transitions.
• Offer support and guidance as the escalation point for unresolved technical issues.
• Document troubleshooting steps, solutions, and platform knowledge to enhance support processes.

Challenges you’ll need to solve

• Tackle complex technical issues in a fast-paced environment where precision is key.
• Serve as a knowledge resource and escalation point for internal and external stakeholders.
• Balance multiple support priorities while maintaining a high standard of customer service.

How we work

At Precium we follow 5 guiding values. These values underpin our day-to-day, guide our decision making both externally and internally and describe who we are.

• We spell Client with a capital C
• We speak and seek truth and transparency
• We are here to win the match together
• We continuously level up
• We take action

Job details

• Cape Town based (Min 1 day in office)
  
• Preferred start date: 1st June 2025
• Role budget: Disclosed in intro call
• Contractor or permanent: Permanent

This is a chance to do your best work and help lead Precium’s next chapter of growth as we shape how global merchants do business in South Africa.