2 Sap Technical Architect jobs in South Africa
Resource Planning Analyst
Posted today
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Job Description
The Resource Planning Analyst reports to the Workforce Manager. The Mukuru Contact Centre operates in a dynamic, fast-paced, multi-channel environment, supporting diverse products and customer bases across multiple geographies and languages. Service excellence is at the core of our customer promise, and the ability to match staffing with fluctuating demand is key to meeting our service levels and operational efficiency goals.
The Resource Planning Analyst plays a central role within the Workforce Management team, providing the foundational planning and scheduling functions that support optimal staffing, adherence to SLAs, and operational agility. This role requires a blend of analytical capability, deep operational understanding, and the ability to collaborate across functions to ensure that the contact center remains well-resourced and responsive to business needs.
Key Performance Areas & Role Objectives
Forecasting & Planning
- Develop comprehensive long-term plans to meet organizational goals.
- Analyze data to inform and support strategic planning decisions.
- Optimize resource usage for improved efficiency and effectiveness.
- Forecast future needs and trends using market insights and data.
- Deliver reports and presentations for senior management.
- Collaborate across departments to align planning with strategic goals.
- Embrace automation and WFM technology to boost performance.
Scheduling & Rostering
- Build and publish accurate and efficient agent schedules.
- Ensure adherence to SLAs, business rules, and shrinkage parameters.
- Forecast volumes and staffing needs; continuously refine for accuracy.
- Monitor schedule adherence and adjust to meet shifting demands.
- Coordinate closely with Operations Leads and Real-Time Analysts to ensure headcount coverage.
Real-Time Monitoring
- Monitor all queues in real time to maintain service level targets.
- Ensure agents are performing within set benchmarks.
- React to fluctuations in performance to maintain optimal service delivery.
Stakeholder Collaboration
- Act as a key communication point for workforce-related updates.
- Proactively inform teams of contact pattern shifts or volume surges.
- Work with support teams to adjust routing and workload distribution.
Team Support & Assistance
- Provide backup and assistance to the Workforce Manager and team.
- Take on task ownership for analysis, reports, and project components.
- Offer insights to improve staffing efficiency and reduce overheads.
Efficiency Reporting
- Compile insightful daily, weekly, and monthly reports.
- Monitor KPIs like shrinkage, adherence, and occupancy.
- Make informed recommendations to drive better planning outcomes.
Professional Development
- Own your performance goals and tracking.
- Engage in regular performance and KPI review sessions.
- Stay up to date on product, service, and system changes.
Essential Requirements
Formal Education
- Grade 12 / Matric (Essential)
- Degree or Diploma in a related field (Desirable)
- Proven track record in Workforce Management methodologies
- 2 Years experience in Workforce Management
Job Competencies
- Analytical thinking and strong problem-solving abilities
- Time management and organizational skills
- Cross-functional collaboration and communication
- Proactive, solutions-focused approach
- High level of integrity and discretion with sensitive data
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited" Maybe you are just the future Mukurian we need
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a 'work-like' environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S DIVERSITY AND INCLUSION PLANS
Enterprise Resources Planning Project Manager
Posted today
Job Viewed
Job Description
Job Title:
ERP Project Manager
Location:
Somerset West (Hybrid – more office than remote)
Experience:
5+ years
Start Date:
1 December 2025 / 1 January 2026
Employment Type:
Permanent
Salary:
Market related
About the Role
Innovations, a Microsoft Dynamics 365 Business Central partner within the Preferred Solutions Group, helps South African businesses simplify operations and grow through smart ERP solutions.
We're looking for a highly organised ERP Project Manager to lead client implementations and small projects from start to finish. You'll coordinate between clients, internal teams, and vendors to ensure projects are delivered on time, in scope, and within budget. This role suits someone who loves software, is structured and organised, and can communicate clearly with all stakeholders.
Key Responsibilities
- Manage end-to-end ERP implementations from planning to go-live and post-support.
- Define project scope, timelines, deliverables, and budgets with stakeholders.
- Monitor progress, track milestones, and manage changes to scope or cost.
- Coordinate internal consultants and external vendors for smooth delivery.
- Maintain project documentation and ensure compliance with company standards.
- Lead meetings, provide clear updates, and manage client expectations.
- Oversee quality control, budgets, risks, and timelines.
- Ensure data, documentation, and communication are accurate and well-maintained.
Requirements
- Diploma or degree in Finance, Accounting, Bookkeeping, Project Management or a related field.
- Minimum 5 years' project management or senior bookkeeping / accounting experience, preferably in ERP environments.
- Proven experience in client-facing roles and software implementation projects.
- Strong administrative and organisational skills with excellent attention to detail.
- Confident communicator – both verbal and written – able to lead discussions clearly.
- Able to follow structured processes and documentation standards.
- Passion for technology, automation, and continuous improvement.
Skills & Attributes
- Strategic thinker with strong problem-solving and analytical ability.
- High personal accountability and ownership of deliverables.
- Excellent multitasking and time-management skills.
- Calm under pressure, with a professional and solution-oriented attitude.
- Collaborative team player who builds trust across departments and clients.
- Growth mindset – open to feedback and committed to learning.
What We Offer
- Hybrid work model – office-based in Somerset West with some remote flexibility.
- Collaborative, supportive, and innovative team culture.
- Opportunity to join one of South Africa's leading ERP solution providers.
How to Apply
Send your CV and a short cover letter to
, including "ERP Project Manager" in the subject line.
Please note: This role is open only to South African citizens or those with valid long-term work permits. Applicants must live within reasonable travel distance of Somerset West and have reliable transport.
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