128 Sap Support jobs in South Africa

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Date: Apr 3, 2025

Location: Johannesburg, Gauteng, ZA

Company: Hatch

Requisition ID: 94921

Job Category: Information Technology

Location: Johannesburg, Gauteng, South Africa

Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

As part of our Shared Services group, we support the business in achieving their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems.

Hatch is currently seeking a highly motivated SAP Support Analyst to join the Digital group in Johannesburg, SA .

Digital solutions have become a key component of the strategic direction and vision of today’s modern organizations. Hatch is at the forefront of successfully implementing emerging digital services into our clients’ projects and operations that can unlock a step change in their performance.

Join our diverse team and award-winning culture and be part of our clients’ digital transformation journey by working to define the best methods and making sure they are supported by the right technology and an enabled workforce. This journey will lead to improved project outcomes, leveraging the digital twin, systems integration and interoperability, support for decision-making, autonomous execution, and integrated operations and performance centers.

Summary

The SAP Support Analyst supports the Hatch Project Management process, which is mainly comprised of the SAP PS (Project Systems) and HCM Timesheets modules, as well as other non-SAP solutions (Omega 360 PIMS module).

The Support Analyst will play an important role in user support, with the responsibility to assist users, troubleshoot, and ensure that users can manage their engagements efficiently. They are responsible for problem ownership and resolution, combined with superior customer satisfaction and service level attainment for any support requests.

The Support Analyst interacts directly with end users to help them troubleshoot and resolve technical problems. They assume full ownership of the support request, ensuring it is resolved in a timely manner or escalated appropriately to other support analysts, IT, the Functional team, or Functional Support for review and input.
The Support Analyst will support users on every continent and must be flexible regarding working hours, frequently overlapping North American or Australian time zones.

Responsibilities

• Manage, support, coordinate, and resolve issues relating to the Project Management lifecycle, including SAP applications (Project Systems and Timesheet Processing) and non-SAP applications.
• Provide first-level support by identifying and resolving system problems and assisting end users as required.
• Serve as contact between service desk, ICT, other administrators, functional support, users, and the SAP team who provide third-level support and implement enhancements and new solutions.
• Responsible for problem management activities such as issue resolution and root cause analysis, combined with superior customer satisfaction.
• Work on and close out tickets in the Hatch Zendesk System, while adhering to SLAs, standards, and processes for systems at Hatch.
• Manage your assigned ticket queue, and escalate any issues as required.
• Identify and document proactive solutions for recurring issues.
• Monitor integrations with external systems.
• Assist with system testing, training, and documentation.
• Maintain current knowledge of relevant technologies as assigned.

Qualifications

Skills, Education, and Experience

• BA or BSc degree in Business or Business and Computer Science / Information Systems or equivalent Business and Project Management / Project Cost Control application experience.
• 3+ years of hands-on experience using or supporting a Project Management / Project Cost Control application.
• Understanding of concepts surrounding project cost control.
• Experience in ticket / issue resolution and best practice approaches to user support.
• Excellent problem-solving/analytical skills and attention to detail.
• Strong written and verbal communication skills, excellent interpersonal skills, and customer focus.
• Results-oriented, self-starter, capable of working independently and within a team environment to meet deadlines with minimal supervision.
• Flexible and able to adapt to changing circumstances or requirements.
• Demonstrated ability to learn new concepts.
• Ability to effectively interface with staff at all organizational levels.

Nice to Have

• 3 years of experience with the SAP PS (Project Systems) module.
• Exposure to the following SAP Areas: Finance, Timesheets (CATS), Resource Related Billing, and Results Analysis.
• Understand EPCM / Professional Services project-related business processes.
• Collaborate on exciting projects to develop innovative solutions.

Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.

We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.

In order to consider any application for employment, we will have to process your personal information.

A law, known as the Protection of Personal Information Act, 4 of 2013 (POPIA), provides that when one processes another's personal information, such collection, retention, dissemination, and use of that person's personal information must be done in a lawful and transparent manner.

In order to give effect to this right, we are under a duty to provide you with a number of details pertaining to the processing of your personal information. These details are housed under the Hatch HR Processing Notice which can be accessed and viewed on the Hatch website: which HR Processing Notice we request you kindly download and read.

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BUSINESS PROCESS AND SAP SUPPORT ANALYST

An exciting opportunity is available for a highly skilled and experienced Business Process and SAP Support Analyst. Reporting to the Regional Executive for Finance, the successful candidate will be responsible for the following (amongst other duties):

• Assist SAP users with daily transactions and procedures across all SAP modules
• Respond to user inquiries or escalate issues within 24 hours
• Collaborate with business process support team to resolve issues
• Evaluate and enhance business processes
• Implement improvements, create SAP cue cards and flow charts
• Conduct on-the-job training for SAP users
• Create and maintain master data across all SAP modules in accordance with established protocols Create material costings per DRM instructions and seek approval before implementations Assist with the monthly costing run - investigate errors and/or warnings raised in monthly costing run and resolve them
• Assess the impact of master data and pricing conditions on financial statements
• Coordinate and execute data cleaning activities
• Work with regional and group SAP teams to implement projects and developments
• Testing of new SAP developments and processes in the SAP QAS system before implementation Support the business process team with day-to-day queries and reports
• Keep a ticket tracking register with detailed record of issues and solutions

Minimum Requirements

• Relevant qualification (Business Administration or equivalent)
• Proven work experience in Business Process Support role (5 years working experience) Strong understanding of business processes within SAP modules: FI, MM, PP, SD, QM
• Experience in Project Management will be advantageous
• Computer literate, specifically Excel proficiency
• Proven SAP Support and query resolution experience
• Ability to manage master data and understand financial implications.
• Strong problem-solving and analytical skills.
• Excellent communications and collaboration skills.
• Customer service oriented, patient, and supportive
• Team player
• Ability to use own initiative and work with minimum supervision
• Able to work flexible working hours (overtime when/if needed)
• Effective time management skills.
• Ability to manage multiple support requests

BUSINESS APPLICATION (SAP) SUPPORT COORDINATOR

Information Technology

Job Title: Business Application SAP Support Coordinator

Department: IT

Reports to: Functional Reporting: Chief Information Officer (CIO), Dubai;

Local Reporting: South Africa IT Head

Job Purpose

The Business Application (SAP) Support Coordinator plays a critical role in ensuring the integrity, accuracy, and availability of SAP systems within the organisation. This role acts as the key interface between business users and IT, with a primary focus on managing SAP master data and coordinating day-to-day SAP operations. This role is responsible for aligning technology solutions with business processes to enable operational excellence, enhance data quality, drive process improvements, and support scalability. This role is essential for ensuring that business users can operate effectively and efficiently in a digital enterprise environment. The role involves daily coordination with cross-functional business teams and IT stakeholders to ensure optimal system performance and business process alignment. In addition to supporting South African operations, this role will also assist operations in other regions depending on business needs.

Key Responsibilities

SAP Master Data Management: Own the creation, maintenance, and governance of master data across key domains (e.g., materials, customers, vendors, pricing, BOMs, routings).

Business Liaison: Act as the primary point of contact between business users and IT for SAP-related needs, including gathering requirements, documenting business processes, and validating solutions.

Incident and Issue Management: Troubleshoot and resolve SAP-related issues, escalate as needed, and ensure timely resolution and communication to stakeholders.

Process Optimization: Support continuous improvement initiatives by analysing current business processes, identifying inefficiencies, and recommending SAP-based solutions.

Training and Documentation: Provide end-user training, create SOPs, and maintain documentation to ensure consistent use of SAP systems.

System Health Monitoring: Monitor performance, uptime, and integration of SAP modules and related business applications.

Cross-Functional Collaboration: Work closely with teams in Finance, Supply Chain, Manufacturing, Sales, and Quality to support daily SAP operations.

Change Management Support: Assist with testing, training, and deployment of new SAP functionalities, upgrades, and projects.

Reporting and Communication: Deliver regular status updates and dashboards to IT leadership and business stakeholders.

Qualifications And Experience

Degree in IT, Computer Science, or related field.

2-5 years of hands-on SAP ERP experience in an FMCG / manufacturing environment.

Proven track record of full life cycle implementations - including blueprinting, testing, training, go-live, and post-go-live support.

Familiarity with SAP integration with third-party applications and tools.

Strong Problem-solving Skills, Business Acumen, And Excellent Communication Abilities.

Ability to work effectively in cross-functional teams and across geographies

Deep understanding of master data governance

Core Competencies and Skills

SAP Expertise: Strong understanding of SAP ERP (at least one or more of MM, SD, PP, FI/CO modules), including master data, transactions, and integrations.

Data Management: Skilled in managing and validating master data to ensure consistency and integrity across systems.

Business Process Knowledge: Solid understanding of key business processes in an FMCG/manufacturing environment (e.g., order-to-cash, procure-to-pay, plan-to-produce).

Problem Solving: Analytical thinker with a structured approach to root cause analysis and problem resolution.

Communication: Strong interpersonal and communication skills; able to translate technical jargon into business language.

Technical Acumen: Familiarity with SAP integration with external systems (e.g., WMS, MES, CRM) and basic understanding of data flows and architecture.

Documentation: Ability to create user manuals, training materials, and technical documentation.

Project Support: Experience supporting full project lifecycle - from blueprinting and configuration through to go-live and post-implementation support.

Behavioural Competencies

Customer Focused: Committed to providing high-quality service and support to business users.

Accountability: Takes ownership of tasks and ensures successful delivery within deadlines.

Adaptability: Comfortable working in a fast-paced, changing environment with shifting priorities.

Team Collaboration: Works effectively in cross-functional and multicultural teams.

Initiative-Driven: Proactive in identifying issues and suggesting improvements without needing constant supervision.

Detail-Oriented: Maintains high standards for data accuracy and process compliance.

Integrity: Upholds confidentiality and data governance standards at all times.

Position: Business Process & SAP Support Analyst

Location: Cape Town

Requirements:

• Grade 12
• Relevant qualification (Business Administration or equivalent)
• Proven work experience in Business Process Support role (5 years working experience)
• Strong understanding of business processes within SAP modules: FI, MM, PP, SD, QM
• Experience in Project Management will be advantageous
• Computer literate, specifically Excel proficiency
• Proven SAP Support and query resolution experience
• Ability to manage master data and understand financial implications.
• Ability to manage multiple support requests

Responsibilities:

• Assist SAP users with daily transactions and procedures across all SAP modules
• Respond to user inquiries or escalate issues within 24 hours
• Collaborate with business process support team to resolve issues
• Evaluate and enhance business processes
• Implement improvements, create SAP cue cards and flow charts
• Conduct on-the-job training for SAP users
• Create and maintain master data across all SAP modules in accordance with established protocols
• Create material costings per DRM instructions and seek approval before implementations
• Assist with the monthly costing run - investigate errors and/or warnings raised in monthly costing run and resolve them
• Assess the impact of master data and pricing conditions on financial statements
• Coordinate and execute data cleaning activities
• Work with regional and group SAP teams to implement projects and developments
• Testing of new SAP developments and processes in the SAP QAS system before implementation
• Support the business process team with day-to-day queries and reports
• Keep a ticket tracking register with detailed record of issues and solutions

• Provide functional and technical support for SAP Cloud ERP modules (e.g. Finance, Sales, Procurement, Manufacturing, etc.)
• Resolve user-reported issues and service requests
• Assist with configuration changes and system testing
• Support data migration, master data maintenance, and integration activities
• Collaborate with senior consultants and the SAP team to ensure timely incident resolution
• Document solutions, processes, and known errors
• Stay updated with quarterly release changes and contribute to release testing
  
  

• SAP Cloud ERP (Public Cloud) Certification (proof will be requested)
• SAP Cross functional experience in SAP Cloud ERP (Public Cloud) Modules
• Excellent communication skills
• Effective and efficient workload management
• Ability to work in a high-pressure environment

We have an amazing opportunity for a SAP Authorizations Support based in Durban!

Requirements:

1. Matric
2. A tertiary qualification within the finance or IT space
3. At least 2 years of SAP ABAP authorisations experience
4. Understanding of SAP objects and values in roles
5. Knowledge of different authorisation strategies
6. SAP courses on authorisations
7. Experience with other SAP applications such as Hana DB, BI / BW, Fiori, Solman is preferable
8. Basic experience with SAP GRC Risk Analysis
9. General business process knowledge and finance knowledge are advantageous

Job category: SAP Consultancy and Implementation

Location: Durban

Contract: Permanent

Remuneration: Market Related

EE position: Yes

A position has become available for a SAP Authorisations Support to join our dynamic team. The purpose of this role is to provide first line SAP authorisations support across the SPAR Group.

1. Resolution of SAP authorisation support calls within agreed SLAs.
2. Actioning SAP Share Point Access requests and administering calls logged on CRM i.e., creating new users, assigning access, unlocking users, closing out CRM calls etc.
3. Running GRC reports for access violations.
4. Preparing and co-ordinating annual access reviews across the SPAR Group.
5. Responsibility for role testing in the QA system i.e., drafting test scripts for UAT, creating new tester profiles.
6. Running SAP access and GRC reports as required.
7. Raising change requests for application changes on SAP Solution Manager.
8. Any other ad hoc duties as required by management.

1. Matric.
2. A tertiary qualification within the Finance or IT space.
3. SAP - at least 3 years SAP authorisations experience is essential.
4. Understanding of SAP objects and values in roles is critical.
5. Knowledge of the different authorisation strategies is essential.
6. SAP courses on authorisations is essential.
7. SAP knowledge and experience in other SAP applications e.g., Hana DB, BI/BW, SAC, Fiori, Solman.
8. SAP GRC basic experience on Risk Analysis.
9. General business process knowledge advantageous and knowledge of finance is preferable.

1. A high degree of confidentiality, emotional maturity, ethical values, and integrity.
2. Must have a high stress tolerance and the ability to work efficiently under pressure.
3. Strong verbal and written communication with the ability to communicate with all levels of authority.
4. Sound technical skills and the ability to troubleshoot/problem solve.
5. Precise planning and excellent organisational/administration skills.
6. Exceptional accuracy and strong attention to detail.
7. Quality orientated and self-driven to achieve results.
8. Enthusiastic and willing to learn.

Kindly note: All applications are to be submitted through the Careers Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly.

Job category: SAP Consultancy and Implementation

Location: Durban

Contract: Permanent

Remuneration: Market Related

EE position: Yes

A position has become available for a SAP Authorisations Support to join our dynamic team. The purpose of this role is to provide first line SAP authorisations support across the SPAR Group.

1. Resolution of SAP authorisation support calls within agreed SLAs.
2. Actioning SAP Share Point Access requests and administering calls logged on CRM i.e., creating new users, assigning access, unlocking users, closing out CRM calls etc.
3. Running GRC reports for access violations.
4. Preparing and co-ordinating annual access reviews across the SPAR Group.
5. Responsibility for role testing in the QA system i.e., drafting test scripts for UAT, creating new tester profiles.
6. Running SAP access and GRC reports as required.
7. Raising change requests for application changes on SAP Solution Manager.
8. Any other ad hoc duties as required by management.

1. Matric.
2. A tertiary qualification within the Finance or IT space.
3. SAP - at least 3 years SAP authorisations experience is essential.
4. Understanding of SAP objects and values in roles is critical.
5. Knowledge of the different authorisation strategies is essential.
6. SAP courses on authorisations is essential.
7. SAP knowledge and experience in other SAP applications e.g., Hana DB, BI/BW, SAC, Fiori, Solman.
8. SAP GRC basic experience on Risk Analysis.
9. General business process knowledge advantageous and knowledge of finance is preferable.

1. A high degree of confidentiality, emotional maturity, ethical values, and integrity.
2. Must have a high stress tolerance and the ability to work efficiently under pressure.
3. Strong verbal and written communication with the ability to communicate with all levels of authority.
4. Sound technical skills and the ability to troubleshoot/problem solve.
5. Precise planning and excellent organisational/administration skills.
6. Exceptional accuracy and strong attention to detail.
7. Quality orientated and self-driven to achieve results.
8. Enthusiastic and willing to learn.

Kindly note: All applications are to be submitted through the Careers Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly.

We are looking for a motivated and detail-oriented Associate SAP Support Consultant to join our growing team. In this role, you will support our clients on the SAP Cloud ERP (previously known asSAP S/4HANA Public Cloud) platform by resolving incidents, troubleshooting system issues, and assisting in configuration changes under guidance. This is an excellent opportunity for a junior-level SAP professional to grow in a fast-paced, cloud-first SAP environment.

The candidate must be Durban based.

• Provide functional and technical support for SAP Cloud ERPmodules (e.g. Finance, Sales, Procurement, Manufacturing, etc.)
• Resolve user-reported issues and service requests
• Assist with configuration changes and system testing
• Support data migration, master data maintenance, and integration activities
• Collaborate with senior consultants and the SAP team to ensure timely incident resolution
• Document solutions, processes, and known errors
• Stay updated with quarterly release changes and contribute to release testing

• SAP Cloud ERP (Public Cloud)Certification (proof will be requested)
• SAP Cross functional experience in SAP Cloud ERP (Public Cloud) Modules
• Excellent communication skills
• Effective and efficient workload management
• Ability to work in a high-pressure environment