178 Sap Support jobs in South Africa

Job Classification

Job Req

Closing date - 17 October 2025

Job Family

Information Technology

Career Stream

Application Development

Leadership Pipeline

Manage Self Leading Expert

Job Purpose

To apply specialisation within multiple SAP projects and support and technical expertise that meets customer business needs by interacting with stakeholders to define requirements and priorities. Performs systems analysis, solution design, develop, supports and maintains SAP system. Drvies technical solution design, system integration, SAP architecture and landscape.

Job Responsibilities

• Preparing Architecture with complete analysis of the system connection, system authentication, requests, responses, logging etc
• Liaise with the business / functional consultants and conduct JAD sessions to understand their requirements in order to inform solution designs
• To have practical understanding of Agile practices and tooling such as Jira and Confluence
• To have the ability to conduct unit, E2E and Regression testing as well as ensuring all technical specifications are documented in detail
• Collaborate and share knowledge with the team
• Implementation and Configuration: Overseeing the implementation and configuration of SAP CPI integrations, including adapter setup and managing different SAP modules and non-SAP systems
• Performance Optimization: Identifying performance bottlenecks and providing tuning recommendations for SAP CPI processes to improve integration performance
• Monitoring and Troubleshooting: Monitoring CPI flows, proactively identifying issues, and troubleshooting errors in real-time to ensure smooth integration
• Security Management: Ensuring security protocols are adhered to in CPI integrations, including certificate-based authentication, OAuth, and handling encrypted data transfers
• Data Mapping and Transformation: Managing and optimizing complex data transformations using Groovy and message mapping for different scenarios
• Documentation: Creating detailed technical documentation of integration flows, configurations, and best practices to ensure clear communication across teams
• Groovy script and Message mapping
• Knowledge of SAP CPI Design Best practices, Error Handling Mechanism, SAP CPI Architecture
• API Management: Experience in integrating with SAP API Management and handling API Gateway configuration
• Adapters Configuration: Expertise in configuring adapters such as SOAP, REST, SFTP, SuccessFactors, and IDOC
• Performance Tuning and Optimization: Ability to identify performance bottlenecks in integration scenarios and optimize CPI flows
• Drive the overall SAP integration strategy and architecture across business units, ensuring alignment with enterprise objectives
• Mentor and upskill junior and senior team members, fostering a culture of continuous learning and technical excellence
• Engage with executive stakeholders to align integration solutions with broader business goals and priorities
• Evaluate and introduce emerging SAP technologies and best practices to maintain a leading-edge integration landscape
• Establish and enforce integration governance, standards, and quality assurance processes to ensure robust, scalable, and secure solutions
• Version Control: Familiarity with version control for integration artifacts
• Transport: Experience with transport integration and continuous deployment using solution manager
• Good understanding on the integration patterns, best practices, cloud, and on-premises application integration concepts
• Work on complex mapping transformation, resolving technical issues, adapter configurations
• Security Integration: Knowledge of securing integration processes, including OAuth2, SAML, certificates, and tokens
• SAP BTP (Business Technology Platform) - Cloud Foundry would be beneficial
• Extensive experience leading large-scale SAP CPI/BTP projects and complex migration initiatives, delivering robust and future-ready integration solutions
• Recognized expertise in SAP integration security, compliance, and risk management, with a strong focus on safeguarding data and ensuring regulatory adherence
• Exposure to multi-cloud and hybrid integration architectures
• Experience with SAP roadmap planning and digital transformation initiatives

Technical Knowledge

• SAP PI/PO (Process Integration/Orchestration)
• Cloud Integration with third-party systems
• OAuth and SAML for secure integrations
• SAP ABAP
• ABAP and backend SAP ODATA Services
• SAP Cloud System
• SAP Cloud Connector
• Node JS
• SQL database queries
• SAP CAP (Cloud Application Programming)
• JMS Queue background
• SAP Cloud Connector
• SAP ECC, SAP Business Technology Platform (Cloud Foundry), SAP BW, ARIBA, SuccessFactors, Fieldglass, Groovy scripts.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Bcom/IS/IT ENG/BSc/Com Science related degree

Preferred Certifications

Preferred certifies in more than multiple SAP module /ASAP certification

Minimum Experience Level

10 years plus SAP Functional experience

Technical / Professional Knowledge

• Performance monitoring and tuning
• Data Analysis and Interpretation
• IT Solutions Architecture
• ASAP
• SAP System
• SAP Architecture
• knowledge of SAP
• Microsoft Office
• System Development Life cycle(SDLC)
• Problem solving skills

Behavioural Competencies

• Building Trusting Relationships
• Customer Focus
• Communication
• Technical/Professional Knowledge and Skills
• Strategic Influence
• Coaching
• Innovation

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Please contact the Nedbank Recruiting Team

Job Description
iStore is the home of everything Apple, and Africa's largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.

Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

You Need To Have

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

The right person for this role is someone with

• Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities

Apply today

Apply

What We Are Looking For Expert in ERP-driven procure to pay (P2P) processes 2-4 years practical experience in setting up P2P processes in Major ERPs (e.g. SAP/ Oracle) Data knowledge around AP / P2P Analytical mindset and an affinity to big data Collaborating with product managers, business stakeholders and engineers to understand the data needs, representing key data insights in a meaningful way The ability to understand data and processes in depth, build data pipelines and reporting Proven analytical skills using SQL, Low code environments and reporting environments Experience in AP data reporting/ reconciliation Technology and programming knowledge, interaction with AI engines would be beneficial, but is not required Who Are You An ERP Expert in Purchase to Pay processes with substantial practical process knowledge or technical experience An analyst who is comfortable and able to speak with CFOs/Treasures and AP clerks to better understand the financial data You love "getting things done" and have a hands-on approach to resolving issues You are passionate about the world of Machine Learning and Finance and understand the human impact of our purpose You have an eagerness to learn and collaborate with others, learn quickly and are able to work with little supervision Takes initiative, responsible, and dependable, Has end-to-end experience: can independently investigate issues from Data Source/Extractor to BI Report level problem solving skills, Has end-to-end Development experience: can build extractors, model within SAP BW, and develop Reporting solutions, including troubleshooting development issues, Experience in SAP BW 7.x, SAP BWonHANA/SAP BW4HANA (or Both), A good understanding and ability to read ABAP within SAP BW, In-depth knowledge and understanding of SAP BI Tools such as: Web Intelligence, Analysis for Office, Query Designer, SAC, SAP BW Batch Monitoring experience, Understands client business requirements, processes, objectives and possesses the ability to develop necessary product adjustments to fulfil clients' needs. Manage delivery of services against agreed SLAs as well as manage escalations both internal and externally. Consulting skills is essential Ability to Identify risks and issues, as well as providing workarounds and/or mitigating solutions. Act as liaison with the client for troubleshooting activities - investigate, analyse, and solve software problems. Manage changes for high priority issues. Document functional designs, test cases and results. Proactively identify and propose business process and/or system enhancements Provides ongoing communication to teams on status of engagement / project, changes, achievements, etc. Provide consulting services on both new implementations and existing support projects

• A technical qualification in a relevant field is a plus, but extensive practical experience is highly valued

• Proven, hands-on experience in the coatings industry.
• Advanced practical skill in spray painting and other coating application techniques.
• A thorough understanding of product mixing ratios, viscosity, and solids content.
• Proficiency in using metric measurements and technical tools to assess coating properties (e.g., wet/dry film thickness gauges, gloss meters).
• A strong eye for the aesthetics of coatings, including an ability to critically assess colour, gloss, texture, and identify defects.
• The ability to accurately understand and interpret customer and salesperson requests and translate them into technical actions.
• Excellent problem-solving skills with the ability to troubleshoot application issues on-site.

• Accompany Business Development Managers and Key Account Managers to customer sites to provide expert technical support.
• Translate customer and sales team requests into practical technical solutions and product recommendations.
• Precisely prepare high-quality product samples for customer evaluation and for the showroom.
• Draft clear and accurate product specifications and technical data sheets for internal and external use.
• Assist the R&D team by testing new products and formulations, providing detailed, practical feedback on performance and usability.
• Proactively suggest improvements for existing products and application processes.
• Maintain the company showroom.
• Act as the key technical liaison between customers, the sales team, and our lab chemists, clearly communicating product-related issues and customer requirements.

• Manage the helpdesk and provide professional technical support to customers.
• Set up and update new customer systems.
• Maintain and update UNMS devices daily.
• Perform stock control and track field inventory.
• Record installations and repairs on Google Calendar/OneNote.
• Stay current with broadband technology developments.
• Conduct on-site service calls safely and responsibly.
• Maintain tools and equipment in good working condition.
• Provide clear instructions to customers on using routers and services.
• Test and troubleshoot equipment and infrastructure issues.
• Remove or replace equipment after service cancellations or changes.
• Conduct site surveys for potential customers.
• Follow health and safety regulations and conduct weekly tool talks.
• Collaborate with team members and assist management with ad hoc tasks.

• Valid drivers license.
• Proven experience in broadband, networking, or technical support.
• Good understanding of routers, wireless technology and internet systems.
• Strong communication and problem-solving skills.
• Ability to work independently and in a team.
• Physically capable of climbing ladders and working in confined spaces.

Meet Ozow:

Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions.

More about this Ozow fantastic position
Many support queries are of a technical nature and therefore as an Ozow support engineer you should have a good understanding of Ozow's system, programming languages, techniques, and concepts used. A key part of this role would be to assist external developers in their attempts to successfully integrate their respective systems with the Ozow system.

From a support technician to engineers' point of view, your role is to ensure that customers receive excellent and consistent service to a high standard and handle issues in an efficient and friendly manner. You need to ensure that you know the policies and SLAs that are in place and always adhere to them.

In the role of support, you are accountable for your own actions, representing the company in the best light possible by always demonstrating our core values. Ultimately, as a team we are all accountable to the customer as they use the services we offer.

You are an ideal candidate if you have:

• A proven minimum experience of 2-4 years as a Technical Support Agent
• Relevant tertiary qualification in information technology, Computer Science or relevant field
• Experience working with APIs and system integrations
• Experience in dealing with payment gateways is a nice to have (not a requirement)
• Experience troubleshooting logs and using dev tools such as Postman to identify root causes
• An ability to assist other engineering teams and merchants in their integration of our services
• The ability to work shifts and stand by as Our TSE team provides 24/7 support
• A good understanding of computer systems, mobile devices, and other technical products
• The ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software
• Excellent problem-solving skills
• An ability to work under pressure, particularly when dealing with times of high demand
• The ability to provide step-by-step technical help, both written and verbal

Interview process
During the interview process you will meet with the People team, the hiring manager, and relevant CSuite. Be prepared to complete a technical assessment that will showcase your skills.

In office perks

• Healthy breakfast, lunches and snacks
• Monthly team connects
• On-site Barista
• Birthday Leave

Perks for South African based employees

• Medical aid subsidy
• Group Risk Insurance
• Generous paid annual leave
• Birthday leave
• Learning and Development opportunities
• Mentorship programme
• Quarterly team building
• Community initiatives
• Access to cutting edge technology - Ozow Tech Stack

Our Employee Value Proposition
Join Ozow and become part of an elite force that challenges the ordinary and achieves the extraordinary. If you're driven to make an impact, embrace challenges, and seek unparalleled opportunities for growth, your journey starts here.

Compliance
As a fintech company, we prioritize data security, confidentiality, regulatory and compliance. Due to the sensitive nature of our work, we require individuals with a high level of integrity and trustworthiness to ensure adherence to financial regulations and industry standards. Given the sensitive nature of our work, all employees are expected to demonstrate professionalism, accountability, and a commitment to ethical conduct in line with financial regulations and industry standards

Ready to be exceptional? Apply now
Keen to know more?
Interested in joining our rocket ship?

To find out more about life at Ozow, head over to our Careers Page here

Hikvision
is the world's leading provider of innovative video surveillance products and solutions. Featuring the industry's strongest R&D workforce, Hikvision advances core technologies of audio and video encoding, video image processing, and related data storage, as well as forward-looking technologies such as cloud computing, big data, and deep learning. In addition to the video surveillance industry, Hikvision extends its reach to smart home tech, industrial automation, and automotive electronics industries to achieve its long-term vision. Since its establishment in 2001, Hikvision operates 46 regional subsidiaries all over the world to achieve a truly global presence and quickly achieved a leading worldwide market position in the security industry.

RESPONSIBILITIES:

1. Possess in depth knowledge of security products and system;
2. Provide technical training to employees of clients to help them improve their level of technical;
3. Consulting or answering inquires of clients regarding Hikvision products and do troubleshooting to solve technical problems;
4. Responsible for technical support and introduce new product feature to clients;
5. Compile technical documents about products, technology and solutions of Hikvision;
6. Liaise with Field Sales/Service organizations and Engineering in gathering and documenting information on potential quality/performance issues. To include providing input/suggestions on possible corrective actions;
7. Liaise with sales staff, analysis of the practical needs of customers, provide a complete project plan;
8. Provide Hikvision Certificate training to clients;

To coordinate resources, provide technical support

MINIMUM REQUIREMENTS

1. Understanding Hikvision Products with Hikvision Certificate;
2. Minimum 5 years' of experience in equivalent position;
3. Experiences in technical support consulting in the field of CCTV system, Intercom, access control, alarm system etc.;
4. Excellent communication, interpersonal, analytical, problem-solving, presentation, and organizational skills;
5. Proficiency with Microsoft Office Suite (Word, Excel and Power Point);
6. Personal integrity and strong team spirit;
7. Independent work skills and strong in pressure resistance;
8. Understand the sense of responsibility, carefulness and coordination;
9. Decent adaptability to work in multicultural organizations.

PACKAGE & REMUNERATION

Salary: Market Related

Benefit: Cell phone allowance, Medical Aid, Travel Allowance, Life Insurance

Our customers rely on us to provide them with the software and services they need to create exceptional in-store experiences. What we provide allows retailers and suppliers in more than 90 countries to craft data-driven assortments and product layouts that drastically increase store performance. Our software users enjoy a wealth of capabilities and a comprehensive library of resources which are available on both our online learning platform and our  DotActiv searchable knowledgebase.

There are times when our software users need knowledgeable support from an empathetic technical support person - that's where you come in. As technical support your main duties would be as follows:

1. Analyse knowledgebase user engagement data and contribute helpful content to improve the customer experience.
2. Receive, analyse and manage customer support cases and provide meaningful solutions to ensure customer success. (new or existing knowledge base articles, remote support, scheduled training, troubleshooting and advice)
3. Provide customers with space planning advice that goes beyond mere technical support to ensure that they achieve their goals.
4. Analyse customer support cases to determine new features to be logged for development and deployment/ software errors to be logged for immediate fixing.
5. Since customers are creating plans which are dependent on accurate data you will be required to provide data analysis, processing and validation using excel and SQL. (A mandatory course for this will be a part of your onboarding).
6. Since many of our customers are in different time zones and we seek to provide them with exceptional support you will be subject to a rotational on-call schedule. Making yourself available for "On-call" time is remunerated over and above your monthly total cost to company salary.

You will be required to work remotely, with a monthly Cost to Company between R18 000 and R depending on your qualifications and experience), we're looking for someone to provide proactive customer support.

Who is DotActiv?

DotActiv provides category management software and services which enable retailers and suppliers to analyse their retail data and create data-driven assortments, planograms and floor plans. We're a passionate group of young people that want to be successful in everything we do. Our entire company is made up of +-70% of females while the average age is about 26 to 28 years old.

What does that mean for you?

Working in technical support at DotActiv, you would have the opportunity of engaging with top retail brands from all corners of the world every single day. The multiplicity of culture exposure is dramatic and can be both very challenging and rewarding. Our business is growing quickly which makes for a high-pressure environment.

Your colleagues will push you to be better because as a group we want to win out there in the market but they will also support you in a very sincere way.

What we will expect from you

A great attitude is what is most important. The next most important thing we will expect is an "always learning" mindset. Besides these critical ingredients, you will need to possess or in some instances be willing to acquire (with our help) the following skills and abilities: 

Education and Language:

• Any relevant IT certificates or qualifications would be advantageous.
• Strong written and oral communication skills in English.
• An additional language will be advantageous, specifically Spanish, Portuguese, French or another widely spoken language.

Knowledge and Computer Skills

• Knowledge of the principles of customer service in relation to software products.
• DotActiv Enterprise software knowledge.
• Computer packages & systems currently in use by the company.
• Project management.
• Customer coaching & support.
• Competent use of job-specific in-house systems used by the company.
• Intermediate MS Office (Word, Excel, PowerPoint) & deploy ability within Google Suite.
• Basic to Intermediate MS SQL or similar solution.
• Problem-solving (Trouble-shooting).
• Intermediate MS Operating Systems (Windows 10, 11, Server).
• Ability to test software for bugs and feature readiness.
• IIS/SSL Certificates.

Soft Skills

To thrive in this position, you will need to have the following soft skills:

• Ability to patiently support, educate and assist customers.
• Good oral & written communication skills.
• Excellent client relationship skills (Quality client engagement).
• High capacity to represent the brand.
• Ability to multitask & remain attentive in an often-busy environment.
• Be naturally calm and focused.
• Be versatile if participation in other types of activity is required.
• Team player (especially within a matrix project environment).

Character Traits

• Empathetic
• Able to deal with regular stress peaks
• Curious
• Positive and Upbeat
• Technician/ Problem solver at heart

What you can expect from DotActiv

Here's what you can expect from DotActiv as technical support:

• You'll receive a starting monthly Cost to Company salary of between R18k and R22k, depending on your qualifications and experience.
• You'll be working remotely and assisting customers remotely online.
• Your success is important to us so you can expect that we will invest significantly in your development (both internal and external training).
• The when and how of earning more is completely transparent - our job grading system is open to scrutiny because we believe in paying fairly and without favouritism.

We will offer you a developmental path specific to your circumstances, allowing you to grow your career with us.