130 Sap Fico Support Specialist jobs in South Africa

We are looking for an Automation Support Specialist to join our enterprise automation team. In this role, youll be responsible for ensuring the smooth onboarding, operation, and lifecycle management of our automation solutions, with a strong focus on Blue Prism .

1. Automation Onboarding & Setup

• Understand business and operational requirements at the design stage of automation projects.

• Coordinate procurement and allocation of hardware, software, and licenses.

• Facilitate system access during testing (QA) and production phases.

• Verify software installations and ensure automations are set up correctly.

• Liaise with stakeholders to manage infrastructure or system changes.

2. Ongoing Automation Support

• Proactively manage and monitor automation credentials in Blue Prism .

• Assist with the setup and maintenance of Blue Prism schedules .

• Facilitate the retirement of automations when no longer required.

• Provide day-to-day operational support to ensure automations run reliably.

3. Governance & Data Maintenance

• Review approved solution design documents (SDDs).

• Ensure automation information is accurately maintained in Alfabet (enterprise portfolio system).

• Keep internal teams updated on the progress and health of virtual employees (bots).

• Experience with RPA tools , ideally Blue Prism (scheduling, credential management, bot lifecycle).

• Understanding of automation processes, from design to production.

• Strong problem-solving and troubleshooting skills.

• Experience coordinating across technical and business teams.

• Familiarity with governance tools like Alfabet (advantageous).

• Excellent communication and stakeholder management skills.

We are looking for an Automation Support Specialist to join our enterprise automation team. In this role, you will help ensure that our automation solutions (such as bots, workflows, and scripts) run smoothly, deliver value to the business, and support our overall automation strategy.

• Provide both proactive support (monitoring, maintenance, and prevention of issues) and reactive support (troubleshooting and fixing problems) for automation solutions.

• Manage automation solutions throughout their entire lifecycle from setup and deployment to upgrades, ongoing support, and retirement when no longer required.

• Ensure the reliability and sustained operation of automation tools and processes.

• Monitor performance and align solutions to the business case (making sure promised benefits like cost savings and efficiency are realized).

• Collaborate with business and technical teams to ensure automations align with the banks enterprise automation strategy , standards, and governance requirements.

• Identify opportunities to improve existing automations and recommend enhancements.

• Document processes, fixes, and best practices for knowledge sharing.

• Experience supporting automation technologies (RPA tools such as UiPath, Blue Prism, Automation Anywhere, or workflow automation platforms).

• Strong problem-solving and troubleshooting skills.

• Knowledge of monitoring and maintaining systems in a production environment.

• Ability to work across the full automation lifecycle.

• Familiarity with financial services processes (advantageous).

• Strong communication and collaboration skills.

• An opportunity to work with enterprise-level automation solutions at one of South Africas leading banks.

• A collaborative, innovative environment where automation is a key strategic focus.

• Career growth within a large-scale digital and technology-driven transformation program.

IT Support Specialist- Cape Town

Are you a proactive and reliable IT professional with a passion for problem-solving? Do you thrive in a dynamic, fast-paced environment? Join our team and play a critical role in ensuring the seamless operation of our business applications and IT infrastructure. We are looking for a dedicated
IT Support Specialist
to provide expert-level technical support and maintain the reliability of our information and communication resources.

Key Responsibilities

• Incident and Service Management:
  You will be the first point of contact for all IT-related issues. You will efficiently manage, prioritize, and escalate incidents and service requests, ensuring tickets are kept updated and resolved within agreed-upon SLAs.
• Desktop & Hardware Support:
  You will be responsible for the installation, diagnosis, maintenance, and repair of PC hardware, software, and telephony equipment. Your goal is to minimize downtime and proactively identify and address potential risks.
• VoIP and Communications:
  You will configure and support VoIP phones and ensure the daily availability and functionality of our VoIP and video conferencing facilities.
• Problem Resolution:
  You will diagnose and resolve system faults, providing high-quality support to all departments and desktop users. You will also escalate complex incidents to the Tier 3 IT Support Team when necessary.
• Shift Work:
  This is a shift-based role with a 24/7 rotation. You must be willing to work various hours to cover operational requirements, including US and UK hours, weekends, public holidays, and after-hours as needed.

Attributes and Qualifications

• Qualification Matric or certifications diploma and degree
• 2-3 years experience in IT support
• Experience:
  Proven experience in providing desktop support and managing IT incidents and problems.
• Technical Skills:
  Strong skills in hardware, software, and telecommunications troubleshooting. Experience with VoIP phone configuration and support is essential.
• Problem-Solving:
  Excellent diagnostic and problem-solving abilities with a focus on quick and efficient resolution.
• Team Player:
  A collaborative mindset with the ability to work effectively within a team environment.
• Flexibility and Reliability:
  Willingness to work flexible hours and shifts to meet operational demands.

Join a cutting-edge UK-based platform revolutionising the commercial property rental market — think Airbnb, but for office spaces, studios, retail pop-ups, and more. As a Customer Support Specialist, you'll play a critical role in ensuring seamless experiences for both hosts and renters by handling inquiries, resolving platform issues, and offering technical support when needed.

This fully remote role is ideal for a solution-oriented professional with a strong technical support background and a passion for helping users navigate digital platforms with ease.

• Provide responsive, friendly, and technically informed support via email, chat, and occasional phone calls.
• Troubleshoot complex platform-related issues, such as booking errors, calendar sync problems, or payment processing faults.
• Support both commercial property hosts and business renters with account management, listing updates, and system navigation.
• Work cross-functionally with product, operations, and technical teams to escalate and resolve bugs or platform limitations.
• Document recurring issues and contribute to FAQs, help articles, and internal troubleshooting guides.
• Maintain accurate CRM records and prioritise support tickets to meet response time SLAs.
• Uphold the company's customer-first approach in every interaction, ensuring satisfaction and loyalty.

• 3–5 years of experience in a customer support or technical support role, preferably within a digital marketplace, SaaS, or e-commerce environment.
• Demonstrated ability to resolve complex platform or software-related issues with minimal supervision.
• Experience using support tools such as Zendesk, Intercom, Gorgias, or Freshdesk.
• Familiarity with online marketplaces or booking platforms is highly advantageous.
• Excellent English communication skills – clear, empathetic, and professional.
• Self-starter mindset with strong organisational skills and attention to detail.

• Home office setup including:

• Reliable high-speed internet

• A functioning laptop or desktop computer
• Quiet, dedicated workspace

Qualifications and Requirements:

• Proficient in Microsoft Exchange, Outlook, and standard email protocols (POP3, IMAP, SMTP)
• Experienced in managing and troubleshooting within Windows Server environments, including user administration
• Skilled in diagnosing and repairing hardware issues across desktops, laptops, and peripheral devices
• Strong written and verbal communication abilities
• Committed to delivering excellent customer service with a professional and approachable attitude
• Self-motivated and capable of working independently while staying accountable and results-driven
• Must possess a valid driver's license and have access to a reliable vehicle, as regular travel to client locations is required

Key Responsibilities:

• Provide end-user support for email systems, including configuring and troubleshooting Microsoft Outlook
• Manage and support Microsoft Exchange (Microsoft 365), including user account setup, mailbox troubleshooting, and migration support
• Perform routine server administration tasks within Windows Server environments, including managing users/groups, shared printers, and access permissions
• Diagnose and resolve hardware issues involving desktops, laptops, network equipment, and peripheral devices
• Serve as the main point of contact during onsite client visits, escalating advanced issues as necessary
• Communicate clearly with clients to provide updates on service progress, resolutions, and any required follow-up actions
• Accurately document all support activities and client communications in the appropriate systems
• Participate in proactive system maintenance, software upgrades, and contribute to IT project implementation tasks

Language:

• English (Required)
• Afrikaans (Required)

Work Hours:

08:00 - 17:00

Job Types: Full-time, Permanent

Pay: R6 000,00 - R15 000,00 per month

Work Location: In person

About the Role

We are seeking a Website Support & Security Specialist to maintain, monitor, and secure our client's web presence. This role combines hands-on website maintenance with a strong focus on security best practices to ensure uptime, reliability, and protection against threats. The ideal candidate has a background in both website management and cybersecurity fundamentals.

Key Responsibilities

• Perform routine website maintenance including updates, patches, backups, and performance optimization.

• Monitor site uptime, troubleshoot issues, and coordinate fixes in a timely manner.

• Implement and maintain web security measures including SSL, firewalls, malware scans, and vulnerability assessments.

• Review and apply security patches to plugins, themes, and core systems (e.g., WordPress, CMS platforms).

• Establish and document standard operating procedures for website management and security.

• Conduct periodic security audits and penetration testing to identify and mitigate risks.

• Collaborate with internal teams and external vendors to ensure compliance with security and privacy standards.

RequirementsQualifications

• 3+ years of experience in website administration or technical support.

• Strong understanding of web technologies (HTML, CSS, CMS platforms, hosting environments).

• Demonstrated experience with web security practices (firewalls, SSL, DNS security, vulnerability scans).

• Familiarity with patch management, backup systems, and disaster recovery procedures.

• Experience monitoring and responding to potential threats, intrusions, or outages.

• Ability to balance day-to-day maintenance with proactive security posture improvements.

• Strong problem-solving and communication skills.

Preferred Skills

• Experience with WordPress or other common CMS platforms.

• Knowledge of web application firewalls (WAFs) and intrusion detection/prevention systems.

• Familiarity with compliance frameworks (GDPR, SOC2, HIPAA, depending on client needs).

• Scripting skills (Python, Bash, or PowerShell) to automate maintenance/security tasks.

Remote Work Requirements

All our positions are fully remote (work from home). To ensure smooth operations, performance, and compliance with our standards, all team members must meet the following requirements:

Internet & Power Backup
• Minimum 100 Mbps fiber internet connection
• Battery backup/power solution for your internet connection to prevent downtime during outages

Device & Hardware
• Bring Your Own Device (BYOD) with battery backup
• Noise-cancelling headset for clear communication on calls and meetings

Minimum Device Specifications
• Intel i5 processor or higher
• 8–16+ GB RAM
• Less than 5 years old
• Device must be dedicated solely to work purposes (no personal use permitted) to ensure cybersecurity compliance

Job Type: Full-time

Pay: R25 000,00 - R80 000,00 per month

Experience:

• website administration: 2 years (Required)
• technical support: 2 years (Preferred)
• web security practices: 2 years (Preferred)
• patch management: 2 years (Preferred)

Work Location: Remote

Are you a problem-solver at heart with a knack for tech troubleshooting? We're looking for a Tier 1 Customer Service Agent to be the first line of defense in providing world-class technical support for our Software Solution. This role is as much about exceptional customer service as it is about using your technical skills to ensure our platform performs at its best. Whether you're helping customers through phone, email, or chat, you'll be a vital part of our mission to deliver seamless and reliable VoIP solutions.

As a key member of our team, you'll get to collaborate with both internal teams and customers, continuously learning and improving our platform and processes.

What You'll Do

Become the Expert: Develop into a Subject Matter Expert (SME) in troubleshooting the platform and network, diving deep into the mechanics of VoIP solutions to provide intermediate to advanced technical support.

Customer Interaction: Serve as the first point of contact for customers, answering their questions, resolving technical issues, and delivering high-quality service that goes above and beyond.

Troubleshoot and Resolve: Quickly identify issues with platform and network performance, working to resolve them in a timely manner while escalating more complex cases with thorough documentation to higher-tier teams.

Replicate and Diagnose: Recreate customer environments in lab servers, testing and troubleshooting issues to ensure accuracy in resolutions.

Improve and Recommend: Compare customer settings with best practices, offering insightful recommendations for system optimization.

Update and Configure: Help customers navigate system updates and configuration changes, guiding them step-by-step to keep everything running smoothly.

Monitor & Optimize: Regularly check system performance and troubleshoot potential issues to ensure the platform's reliability and uptime.

Keep Customers in the Loop: Provide customers with timely updates on issue resolution progress, ensuring transparency and satisfaction.

Teamwork Makes the Dream Work: Work closely with internal teams to improve processes, provide feedback, and contribute to customer success.

What We're Looking For

Experience:

2-3 years in a customer service or call center role, preferably in the Telecom or IT industry.

Technical Skills:

Familiarity with network architecture - Required

Experience using Linux CLI for troubleshooting and managing databases. - Required

Understanding of VoIP protocols, IP phones, ATA adapters, softphones, and general networking principles. -Required

Certifications (Plus):

CCNA, CCNP, JNCIA, JNCIP – if you've got 'em, we love 'em

Core Competencies:

Communication: You've got a knack for explaining complex concepts in a way that's easy for anyone to understand.

Problem-Solving: When something goes wrong, you're the one who dives in to figure out the best fix.

Attention to Detail: You're thorough and don't miss a thing, whether you're troubleshooting an issue or documenting a customer case.

Time Management: You're great at juggling multiple tasks in a fast-paced environment while ensuring quality work.

Self-Starter: You take ownership of challenges and aren't afraid to ask questions or seek guidance when needed.

Team Player: Collaboration comes naturally to you, but you're also comfortable working independently.

Job Type: Full-time

Experience:

• Technical Support: 2 years (Required)

Work Location: In person

RoomRaccoon

RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system.

Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa.

Title:
Customer Support Consultant / Customer Care Consultant

Type:
On-site

Terms:
Full-time

Language:
German

Location:
Only considering applications-based in Portugal (Lisbon) or South Africa (Cape Town).

Your North Star

Customer Support plays a crucial role in our business by providing high-quality assistance and resolving client queries through excellent communication skills. This ensures a positive and productive experience with our product, leading to increased client satisfaction and retention.

As a Customer Care Consultant, you will need the ability to quickly identify issues and troubleshoot problems, all while showing empathy and patience throughout the process to address client needs effectively.

You will join a global team of customer service representatives and will be responsible for taking care of our Benelux (Belgium, Netherlands & Luxenberg) clients.

Tasks

Day in the life of the Customer Support Consultant

Customer Support

• Support hoteliers by providing professional, personalised responses to their queries via email, phone, and online discussion forums.

• Deliver world class customer experience by listening to hoteliers and being responsive to their needs as well as going the extra mile to pre-empt future needs

• Assess queries and, where necessary, escalate to internal teams via pre-defined processes and channels and follow up to ensure resolution

• Meet daily & weekly engagement metrics with a goal to achieve set targets for customer satisfaction and retention

Retention and Service Recovery

• Working closely with our Implementations Team to ensure a seamless transition of client accounts to support.

• Acknowledge hotelier dissatisfaction and demonstrate extreme care when engaging with them with a goal to retain dissatisfied customers and turn them into promoters

• Retain hoteliers by understanding the situations and behaviors that indicate they want to stop using RoomRaccoon and work with internal teams to prioritise resolving their issues

Requirements

Key skills:

• Non-negotiable: Fluency in German and English

• Has 2+ years' experience in a service-oriented, technical or customer support role

• Technical proficiency in working on different systems (training will be provided)

Beneficial skills:

• Hotel (front desk/reservations) / and or hospitality experience

How to be successful as the Customer Support Consultant

• Problem Solving

• Customer focused

• Active Listening

• Empathy

• Resilience

Benefits

Perks:

• Free Food Fridays

• Mac Environment

• Incentive Based Commission

• Formal Training Budget

• Annual Hotel Experience

• Equity

• Birthday & Christmas Vouchers

Company:
BlueCloud (on-site with leading banking client)

Location:
Gauteng, South Africa – Hybrid work setup

About the Role

BlueCloud is seeking a skilled
Level 2 IT Support Specialist
to support one of South Africa's leading banking clients. The role focuses on maintaining, troubleshooting, and optimizing enterprise systems built on a modern DevOps and middleware stack. You'll work in a hybrid environment alongside top infrastructure and DevOps engineers to ensure system stability, scalability, and performance.

*Please apply only if you have experience in at least 70% of the Core Technology Stack requirements below.

Key Responsibilities

• Provide hands-on support for enterprise applications and middleware components.
• Troubleshoot and resolve issues across CI/CD, messaging, and containerized environments.
• Collaborate with DevOps and infrastructure teams to support seamless deployments.
• Manage and monitor application servers, message queues, and caching systems.
• Maintain documentation, logs, and system health reports.
• Uphold governance, security, and compliance standards for the banking environment.

Core Technology Stack

• Repositories & CI/CD:
  Artifactory, GitLab, Jenkins, SonarQube, Docker
• Messaging & Streaming:
  RabbitMQ, Kafka, AuditMQ
• Caching & Secrets Management:
  Redis, Vault
• Application Servers:
  WildFly, Apache Tomcat, JBoss
• Web Servers:
  Nginx, Apache
• Security & Identity:
  Keycloak
• Container Orchestration:
  Kubernetes

Qualifications & Experience

• 3–5 years' experience in IT support or infrastructure/DevOps support roles.
• Strong knowledge of GitLab, Jenkins, Docker, and Kubernetes.
• Hands-on experience with Java application servers and Linux environments.
• Understanding of CI/CD pipelines and messaging systems.
• Familiarity with cloud or hybrid infrastructure (AWS, Azure, or private cloud).

Desirable

• Experience in the banking or financial sector.
• Certifications: Linux+, AWS, Kubernetes, or Red Hat.

Why BlueCloud

At BlueCloud, we partner with South Africa's top enterprises to modernize their infrastructure and accelerate digital transformation. You'll gain exposure to cutting-edge DevOps environments while contributing to impactful projects in the banking sector.

How to Apply

Apply directly via LinkedIn or email your CV to info

with the subject line
"IT Support Specialist – Banking Sector (Hybrid Gauteng)"
.