4 Salesforce Platform Specialist jobs in South Africa

Join to apply for the Automation Engineer – Rewst Platform Specialist role at Mirus IT Solutions

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Join to apply for the Automation Engineer – Rewst Platform Specialist role at Mirus IT Solutions

Job Title: Automation Engineer – Rewst Platform Specialist

Location: Cape Town, South Africa

Salary: 33,000 ZAR – Monthly

Job Type: Full Time - Permanent

About Us: We have been providing our clients with comprehensive IT Support and technology solutions, including cloud services, managed print, telephony, Office 365 applications, cyber security and data recovery, and more, since 2002.

As part of Advania, we are backed by a leading technology services and solutions provider, and the most awarded Microsoft partner in the UK.

Job Description: We are seeking a proactive and technically skilled Automation Engineer with hands-on experience in Rewst to join our growing team. This role is pivotal in driving operational efficiency by designing, implementing, and optimising automated workflows across our service platforms. You will work closely with service desk teams, technical leads, and platform owners to identify automation opportunities and deliver scalable solutions using Rewst.

Key Responsibilities

• Workflow Design & Implementation: Build and maintain Rewst workflows, forms, and crates to automate repetitive or labour-intensive tasks across systems such as Microsoft 365, ConnectWise, Datto RMM, Pax8, and SentinelOne
• Platform Integration: Configure and manage API integrations between Rewst and third-party platforms, ensuring secure and reliable data exchange
• Process Optimisation: Collaborate with stakeholders to identify automation opportunities, reduce manual effort, and improve service delivery times.
• Monitoring & Reporting: Track workflow performance, success rates, and time savings. Use Rewst analytics to report on automation ROI and recommend improvements
• Documentation & Training: Maintain clear documentation for all workflows and provide training to internal teams on how to use Rewst tools effectively
• Innovation & Continuous Improvement: Stay up to date with Rewst platform updates, participate in community forums (e.g. Cluck University, Discord), and contribute to the evolution of our automation strategy.
  
  

• Proven experience in a second-line support role within an MSP or enterprise IT environment.
• Strong working knowledge of Microsoft technologies including:
• Active Directory
• Exchange
• Windows Server
• Office 365
• Experience with RMM platforms such as Datto, or N-able.
• Proven experience with Rewst or similar automation platforms (e.g. Zapier, Power Automate, Integromat).
• Exposure to or interest in automation platforms such as Rewst.
• Strong understanding of API integrations and workflow logic.
• Familiarity with scripting languages (e.g. Python, Jinja templating).
• Experience working in an MSP or IT service environment.
• Excellent problem-solving skills and attention to detail.
• Strong communication and documentation skills.
• Rewst Certified (via Cluck University or equivalent).
• Familiar with working to SLA’s to meet both customer and contract requirements
• Working as part of a wider service delivery function.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Engineering and Information Technology
• Industries IT Services and IT Consulting

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Our client, a leading Asset Manager, is recruiting for a Wealth Local Product & Platform Specialist who will be accountable for the design, ongoing management, and implementation of the company’s local product solutions, pricing, and platform capabilities.

Target market includes South African affluent and High Net-worth investors and independent and tied financial advisers.

Product:

• Design and ongoing management of the company’s local platform product solutions set, that can support clients and advisers in achieving their goals and that are future-fit from a business perspective.
• Design and ongoing management of the company’s local platform capability solutions set, that can support clients and advisers across all advice segments.
• Ongoing review of products and platform capabilities to ensure regulatory compliance and competitiveness in relevant markets.
• Consider solutions holistically from a regulatory, compliance and financial perspective and understand the impact on various areas of the business.
• Core role in the ongoing review of products and platform capabilities to ensure regulatory compliance and competitiveness in relevant markets.
• Content specialist of product and platform-related aspects for marketing material, digital material, thought-leadership in the industry.
• Content specialist of internal client and adviser documentation including Terms and Conditions, statements, client letters etc.
• Stay abreast of local and global trends, research and analysis to timeously identify opportunities in the market to develop new products, capabilities, new areas of growth or to streamline existing product offerings.
• Assist in implementing the strategic initiatives of the business.
• Keep updated on the state of competitor products and pricing models.
• Monitor the experience of existing solutions as an early indicator of success / warning of changes required.
• Provide input into analysis and business insights.
• Present solutions and proposals to governance forums including the product management committee, Manco, Excos, as required.

Engage with clients in a client-centric manner (Client Services):

• Provide authoritative expertise to clients and internal and external stakeholders.
• Build and maintain relationships with internal and external stakeholders.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

Self-management and teamwork (People):

• Develop and maintain productive and collaborative working relationships with peers, financial advisers, clients and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development.
• Effectively manage time and ensure optimal productivity.
• Ensure technical product and legislative knowledge is always current in order to propose the most relevant and innovative client solutions and comply with governance requirements.
• Be self-confident, self-motivated and relentlessly pursue targets and goals.

Contribute to financial controls and planning (Finance):

• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

Business Acumen:

• Experience and in-depth knowledge of the LISP (platform) industry, including regulatory landscape, products, pricing etc.
• Understands how the business operates, what the key issues and risks are that drives business success: and how they impact on the commercial viability of potential ventures and the profitability of the Group.
• Drive a sense of urgency, focus, accountability, agility and execution to deliver business results.
• Collaboration - prioritises the business interests of the company’s holdings and invests in the success of the group by aligning effort across divisions.
• Persuades, convinces, influences and inspires others, both within the company’s holdings and externally to win support, loyalty and gain commitment to the purpose of the organization.
• Manages self and relationships with others effectively, deals with ambiguity, uncertainty, and pressure, and provides perspective in difficult situations.

• BCom or related degree.

• More than 5 years of experience in financial services with at least 3 years’ experience in an investment product development or platform-related role;

• Ability to interrogate, balance the varying view of stakeholders and think critically.
• Ability to work with cross-functional teams is critical.

Management Level

Job Description & Summary

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Role Summary:

We are seeking a motivated and skilled Senior Associate – Salesforce Marketing Cloud (SFMC) professional to support the implementation, optimisation, and management of digital marketing campaigns through Salesforce Marketing Cloud. In this role, you will work closely with cross-functional teams, including marketing, technology, and data teams, to deliver personalised, automated, and insight-driven customer journeys that drive engagement and ROI.

Key Responsibilities:

Campaign Execution & Automation

• Design, build, and execute multi-channel marketing campaigns using SFMC tools such as Email Studio, Journey Builder, Mobile Studio, and Automation Studio

• Implement dynamic and personalised content strategies based on customer segmentation, behaviours, and lifecycle stages

• Manage campaign configuration, testing, deployment, and performance monitoring

Customer Journey & Data Integration

• Create and optimise customer journeys that drive engagement, conversion, and retention

• Collaborate with data teams to ensure seamless data flow from Salesforce CRM, CDPs, or external systems into SFMC

• Use Contact Builder and Data Extensions to manage subscriber data and segmentation strategies

Analytics & Reporting

• Track and analyse campaign performance using SFMC reports, Google Analytics, and CRM insights

• Provide actionable recommendations to enhance campaign effectiveness and customer experience

• Develop dashboards and visual reports for key stakeholders

Platform & Process Support

• Ensure campaign QA and compliance with data privacy, GDPR, and opt-out policies

• Maintain marketing automation documentation and support process standardisation

• Stay current with platform updates, new features, and best practices

Collaboration & Stakeholder Engagement

• Partner with marketers, designers, and product teams to align marketing technology solutions with business goals

• Support training and onboarding of marketing users to enhance platform adoption

• Act as a liaison between business and technical teams to resolve issues and support project delivery

Required Qualifications & Skills

• Bachelor’s degree in Marketing , IT, Business, or a related field

• 3+ years of experience working with Salesforce Marketing Cloud

• Hands-on experience with SFMC modules (Email Studio, Journey Builder, Automation Studio, Contact Builder)

• Strong knowledge of HTML, AMPscript , and SQL for email personalisation and data queries

• Experience working with customer data, segmentation, and campaign metrics

• Solid understanding of marketing principles, customer lifecycle management, and digital engagement

• Salesforce Marketing Cloud certifications (Email Specialist, Marketing Cloud Consultant) preferred

• Familiarity with Salesforce CRM, Data Cloud, or related tools is a plus

• Strong problem-solving, analytical, and communication skills

Travel Requirements

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Job Posting End Date