523 Sales Support jobs in South Africa

Join to apply for the Sales Support role at BitCo Telecoms

1 day ago Be among the first 25 applicants

Join to apply for the Sales Support role at BitCo Telecoms

Get AI-powered advice on this job and more exclusive features.

Main purpose

The customer-focused

Job title

Sales Support

Department

Sales

Main purpose

The customer-focused Sales Support will assist in managing client accounts, supporting sales efforts, and ensuring smooth service delivery for the company’s fiber optic network solutions . The incumbent will work closely with businesses, ISPs, and other stakeholders to drive customer satisfaction and revenue growth.

Responsibilities

• Client Relationship Management: Assist in managing and maintaining strong relationships with ISPs, enterprises, and other key customers.
• Sales & Business Development Support: ISPs (Tier 3 customers), Quotations, Order processing, cancellations, upgrades and downgrades on all systems.
• Sales Support: Provide a sale administrative support to the sales personnel as and when required. Provide administrative support to Business Development.
• Customer Support & Issue Resolution: Serve as a point of contact for client inquiries, ensuring fast and efficient resolution of service-related issues.
• Market Research & Growth Opportunities: Identify new business opportunities within the fiber optic market and contribute to the expansion of the customer base.
• Industry & Product Knowledge: Stay up to date with the latest fiber optic technology trends, network infrastructure developments, and competitor activities.
  
  

• Education: Matric/Grade 12. Relevant qualification in Business, Telecommunications, Engineering, or a related field (preferred).
• Experience: 2-3 years in account management, sales, or customer service (preferably in telecommunications, fiber networks, or ICT).
• Technical Understanding: Basic knowledge of fiber optic networks, broadband services, and telecom infrastructure.
• Communication & Negotiation: Strong interpersonal, presentation, and negotiation skills.
• Problem-Solving Ability: Ability to address client concerns effectively and propose solutions.
• Organization & Attention to Detail: Strong time management and coordination skills.
• Tech-Savvy: Proficiency in Microsoft Office Suite, CRM systems and basic telecom service management tools.
  
  

• Experience in fiber network operations, ISP services, or telecommunications sales.
• Knowledge of broadband infrastructure, dark fiber leasing, or wholesale fiber networks.
• Familiarity with regulatory and compliance requirements in the telecom industry.
  
  

• 1. Telecommunications & Fiber Optic Industry Knowledge
• Basics of fiber optic networks, including FTTH (Fiber to the Home), FTTB (Fiber to the Building), and FTTP (Fiber to the Premises).
• Understanding of dark fiber, leased lines, and broadband services.
• Knowledge of network infrastructure, such as backhaul, metro fiber, and last-mile connectivity.
• Familiarity with ISPs, enterprise clients, and wholesale network services.
• 2. Sales & Business Development
• Sales processes and B2B relationship management.
• Proposal writing and contract negotiation skills.
• Understanding of pricing models for fiber network services (e.g., leased fiber, bandwidth packages).
• Lead generation, upselling, and cross-selling strategies.
• 3. Customer Relationship Management (CRM)
• Basics of account management and maintaining client relationships.
• Experience with customer support and issue resolution.
• Knowledge of service-level agreements (SLAs) and telecom compliance.
• Familiarity with CRM tools.
• 4. Networking & IT Fundamentals (Basic Technical Knowledge)
• Understanding of IP networking, bandwidth, and internet traffic management.
• Basics of fiber optic cabling, transmission, and network latency.
• Awareness of network security and service reliability concerns.
• Experience working with network engineers and technical support teams.
• 5. Business & Financial Acumen
• Understanding of billing models for fiber services.
• Cost analysis and revenue forecasting.
• Market research and competitor analysis.
• 6. Communication & Problem-Solving
• Strong written and verbal communication skills for client interactions.
• Ability to handle customer objections and service escalations.
• Critical thinking and problem-solving for service-related issues.
• 7. Industry Regulations & Compliance (Preferred but Not Mandatory)
• Knowledge of telecommunications regulations in South Africa (e.g., ICASA policies).
• Awareness of network licensing, right-of-way agreements, and municipal regulations.
  
  

• 1. Sales & Business Development Skills
• Ability to identify business opportunities and support revenue growth.
• Negotiation skills to assist in contract discussions and pricing strategies.
• Knowledge of sales cycles and pipeline management in a B2B environment.
• Ability to upsell and cross-sell fiber optic network services to existing clients.
• 2. Customer Relationship Management (CRM) Skills
• Strong interpersonal skills for building and maintaining client relationships.
• Experience using CRM software (e.g., Salesforce, HubSpot, Microsoft Dynamics).
• Ability to manage service-level agreements (SLAs) and ensure customer satisfaction.
• Problem-solving skills to address client issues and escalate when necessary.
• 3. Communication & Presentation Skills
• Strong written and verbal communication skills for client interactions.
• Ability to create and deliver presentations to clients and stakeholders.
• Active listening skills to understand customer needs and concerns.
• 4. Technical & Industry Knowledge (Basic Level)
• Understanding of fiber optic technology, broadband services, and telecom infrastructure.
• Familiarity with ISP operations, leased lines, and fiber network deployment.
• Basic knowledge of network connectivity, bandwidth, and latency issues.
• 5. Organizational & Time Management Skills
• Ability to prioritize tasks, manage multiple accounts, and meet deadlines.
• Strong attention to detail when handling contracts, pricing, and service agreements.
• Self-motivated with the ability to work independently and as part of a team.
• 6. Analytical & Problem-Solving Skills
• Ability to analyze account performance and customer usage trends.
• Competence in data interpretation, sales forecasting, and financial analysis.
• Problem-solving mindset to proactively address client concerns and suggest solutions.
• 7. Adaptability & Industry Awareness
• Ability to adapt to fast-changing market conditions in the telecom industry.
• Willingness to learn new technologies and keep up with fiber optic advancements.
• Awareness of telecom regulations, compliance, and competitive landscape.
  
  

• Seniority level Mid-Senior level

• Employment type Contract

• Job function Other
• Industries Telecommunications

Referrals increase your chances of interviewing at BitCo Telecoms by 2x

Get notified about new Sales Support Specialist jobs in Johannesburg, Gauteng, South Africa .

Johannesburg, Gauteng, South Africa 1 week ago

Bryanston, Gauteng, South Africa 2 days ago

Kempton Park, Gauteng, South Africa 47 minutes ago

Johannesburg, Gauteng, South Africa 4 days ago

Brakpan, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg Metropolitan Area 2 hours ago

Pretoria, Gauteng, South Africa 4 days ago

Johannesburg, Gauteng, South Africa 1 hour ago

Johannesburg Metropolitan Area 1 week ago

Pretoria, Gauteng, South Africa 7 months ago

Sandton, Gauteng, South Africa 19 hours ago

Johannesburg, Gauteng, South Africa 4 days ago

Centurion, Gauteng, South Africa 4 days ago

Pretoria, Gauteng, South Africa 1 day ago

Johannesburg Metropolitan Area 13 hours ago

Bryanston, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 4 days ago

Centurion, Gauteng, South Africa 1 month ago

Johannesburg, Gauteng, South Africa ZAR16,000.00-ZAR18,000.00 3 days ago

City of Johannesburg, Gauteng, South Africa 1 day ago

Bryanston, Gauteng, South Africa 2 days ago

Pretoria, Gauteng, South Africa 3 months ago

Roodepoort, Gauteng, South Africa 5 days ago

Centurion, Gauteng, South Africa 1 day ago

Johannesburg, Gauteng, South Africa 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

• Client Relationship Management: Assist in managing and maintaining strong relationships with ISPs, enterprises, and other key customers.
• Sales & Business Development Support: ISPs (Tier 3 customers), Quotations, Order processing, cancellations, upgrades and downgrades on all systems.
• Sales Support: Provide a sale administrative support to the sales personnel as and when required. Provide administrative support to Business Development.
• Customer Support & Issue Resolution: Serve as a point of contact for client inquiries, ensuring fast and efficient resolution of service-related issues.
• Market Research & Growth Opportunities: Identify new business opportunities within the fiber optic market and contribute to the expansion of the customer base.
• Industry & Product Knowledge: Stay up to date with the latest fiber optic technology trends, network infrastructure developments, and competitor activities.
  
  

• Education: Matric/Grade 12. Relevant qualification in Business, Telecommunications, Engineering, or a related field (preferred).
• Experience: 2-3 years in account management, sales, or customer service (preferably in telecommunications, fiber networks, or ICT).
• Technical Understanding: Basic knowledge of fiber optic networks, broadband services, and telecom infrastructure.
• Communication & Negotiation: Strong interpersonal, presentation, and negotiation skills.
• Problem-Solving Ability: Ability to address client concerns effectively and propose solutions.
• Organization & Attention to Detail: Strong time management and coordination skills.
• Tech-Savvy: Proficiency in Microsoft Office Suite, CRM systems and basic telecom service management tools.
  
  

• Experience in fiber network operations, ISP services, or telecommunications sales.
• Knowledge of broadband infrastructure, dark fiber leasing, or wholesale fiber networks.
• Familiarity with regulatory and compliance requirements in the telecom industry.
  
  

• 1. Telecommunications & Fiber Optic Industry Knowledge
• Basics of fiber optic networks, including FTTH (Fiber to the Home), FTTB (Fiber to the Building), and FTTP (Fiber to the Premises).
• Understanding of dark fiber, leased lines, and broadband services.
• Knowledge of network infrastructure, such as backhaul, metro fiber, and last-mile connectivity.
• Familiarity with ISPs, enterprise clients, and wholesale network services.
• 2. Sales & Business Development
• Sales processes and B2B relationship management.
• Proposal writing and contract negotiation skills.
• Understanding of pricing models for fiber network services (e.g., leased fiber, bandwidth packages).
• Lead generation, upselling, and cross-selling strategies.
• 3. Customer Relationship Management (CRM)
• Basics of account management and maintaining client relationships.
• Experience with customer support and issue resolution.
• Knowledge of service-level agreements (SLAs) and telecom compliance.
• Familiarity with CRM tools.
• 4. Networking & IT Fundamentals (Basic Technical Knowledge)
• Understanding of IP networking, bandwidth, and internet traffic management.
• Basics of fiber optic cabling, transmission, and network latency.
• Awareness of network security and service reliability concerns.
• Experience working with network engineers and technical support teams.
• 5. Business & Financial Acumen
• Understanding of billing models for fiber services.
• Cost analysis and revenue forecasting.
• Market research and competitor analysis.
• 6. Communication & Problem-Solving
• Strong written and verbal communication skills for client interactions.
• Ability to handle customer objections and service escalations.
• Critical thinking and problem-solving for service-related issues.
• 7. Industry Regulations & Compliance (Preferred but Not Mandatory)
• Knowledge of telecommunications regulations in South Africa (e.g., ICASA policies).
• Awareness of network licensing, right-of-way agreements, and municipal regulations.
  
  

• 1. Sales & Business Development Skills
• Ability to identify business opportunities and support revenue growth.
• Negotiation skills to assist in contract discussions and pricing strategies.
• Knowledge of sales cycles and pipeline management in a B2B environment.
• Ability to upsell and cross-sell fiber optic network services to existing clients.
• 2. Customer Relationship Management (CRM) Skills
• Strong interpersonal skills for building and maintaining client relationships.
• Experience using CRM software (e.g., Salesforce, HubSpot, Microsoft Dynamics).
• Ability to manage service-level agreements (SLAs) and ensure customer satisfaction.
• Problem-solving skills to address client issues and escalate when necessary.
• 3. Communication & Presentation Skills
• Strong written and verbal communication skills for client interactions.
• Ability to create and deliver presentations to clients and stakeholders.
• Active listening skills to understand customer needs and concerns.
• 4. Technical & Industry Knowledge (Basic Level)
• Understanding of fiber optic technology, broadband services, and telecom infrastructure.
• Familiarity with ISP operations, leased lines, and fiber network deployment.
• Basic knowledge of network connectivity, bandwidth, and latency issues.
• 5. Organizational & Time Management Skills
• Ability to prioritize tasks, manage multiple accounts, and meet deadlines.
• Strong attention to detail when handling contracts, pricing, and service agreements.
• Self-motivated with the ability to work independently and as part of a team.
• 6. Analytical & Problem-Solving Skills
• Ability to analyze account performance and customer usage trends.
• Competence in data interpretation, sales forecasting, and financial analysis.
• Problem-solving mindset to proactively address client concerns and suggest solutions.
• 7. Adaptability & Industry Awareness
• Ability to adapt to fast-changing market conditions in the telecom industry.
• Willingness to learn new technologies and keep up with fiber optic advancements.
• Awareness of telecom regulations, compliance, and competitive landscape.
  
  

Join to apply for the Sales Support role at ExecutivePlacements.com - The JOB Portal .

4 days ago Be among the first 25 applicants.

Job Details:

• Location: Benoni, South Africa
• Salary: 8000
• Employment type: Full-time
• Seniority level: Entry level

Qualifications:

• Grade 12
• Valid drivers license - Code 14/EC preferable

Roles and Responsibilities:

• Assist sales staff with deliveries and errands
• Drop off and collect documents, parts or promotional material
• Check quality and condition of new vehicles before delivery
• Help with stock checks and basic admin
• Ensure smooth day-to-day operations of the sales office

Requirements:

• Well presented and professional
• Excellent communication and teamwork abilities
• Reliable, Punctual and hardworking

This job is active and accepting applications.

We are searching for a candidate that understands exactly what it means to provide excellent customer service. The successful candidate must possess strong verbal as well as written communication skills and display a professional image of the company.

• Manage and oversee the daily operations of the call center department.
• Develop strategies to increase sales and meet or exceed sales targets of this department.
• Monitor and evaluate call center performance, ensuring high quality customer service and adherence to company policies and procedures.
• Train, coach, and motivate call center staff to achieve individual and team goals.
• Conduct performance evaluations and provide feedback for improvement.
• Collaborate with other departments to ensure smooth operations and customer satisfaction.
• Stay updated on industry trends, best practices, and technology advancements.
• Assisting the reps with queries regarding orders.
• Pulling Sales Support Report for agent’s commission.
• Supporting with sales events/functions and supplier studio events when necessary.
• Line report for Sales Support department and all related responsibilities connected to this.
• Delegating tasks between the Sales Support agents.
• Training new sales support agents.
• Overseeing and assisting sales support in managing queries and complaints.
• Making sure all orders are placed on time before delivery cut-off times.
• Ensuring that procedures are followed to ensure the department runs smoothly.
• Managing the credit application forms tracker and feedback between the Sales and Accounts department.
• Allocating incoming leads/potential clients.
• Ensuring that the Sales Support Call Cycle is kept up to date.
• Managing the rep stock room and ensuring there is stock available.
• Trip Sheet rep split and distribution.

• Proven experience as a Call Center Manager or similar role in a sales environment.
• Prior Pastel, call center software system and/or Microsoft Office acumen.
• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills.
• Ability to analyze data, identify trends, and make data-driven decisions.
• Strong negotiation skills to drive sales performance.
• Ability to work in a fast-paced environment and handle multiple priorities.

Should you not receive a response within 14 days, please consider your application as unsuccessful.

Our client is seeking a talented and driven Sales Support Manager to lead and inspire their high-performing Sales Support Team. Reporting to the Commercial Director, you will play a key role in driving operational excellence, ensuring top-tier customer service, and enabling seamless collaboration across the commercial function.

Key Responsibilities :

• Lead, coach, and motivate the Sales Support Team to meet and exceed performance goals.
• Ensure timely and accurate delivery of quotes, support case resolutions, and customer queries.
• Collaborate with internal teams including Sales, Pre-sales, and Order Fulfilment.
• Champion customer satisfaction through efficient processes and service excellence.
• Monitor team KPIs, analyse performance trends, and implement improvement strategies.
• Uphold compliance standards and contribute to continuous process improvement.

Requirements :

• Bachelor’s degree or equivalent experience
• 5+ years in a sales support or customer service management role
• Demonstrated experience managing and developing people
• Background in Cyber-Security, IT, or related technology sectors is essential
• Proficient with ERP systems and customer support platforms
• Excellent communication, organisational, and leadership skills

What We Offer :

• A collaborative, fast-paced environment
• Opportunities for growth in a high-tech industry
• The chance to shape a high-performing, customer-centric support team

Ready to take your career to the next level? Apply today.

Royva City of Cape Town, Western Cape, South Africa

Royva City of Cape Town, Western Cape, South Africa

We are a full service venue management company for event venues. Our team has over 15 years of venue management & hospitality experience that has transformed and created profitable venues all over Los Angeles. We have refined and proven systems in marketing, sales, and operations management.

We are seeking a Sales Support Specialist to join our dynamic team. In this pivotal role, you'll be instrumental in driving our growth by focusing on lead generation, appointment setting, and providing exceptional client engagement.

Salary: R20 000 per month

Hours: 9 am-5 pm Pacific Standard Time (6pm to 2am South African Time) Monday to Friday

Must have :

• Fast and Reliable WiFi
• Battery back up for loadshedding
• Own desktop and or laptop
• Able to work night shifts due to the time differences
• Sales experience is a must

Key Responsibilities:

Lead Generation & Qualification:

• Identify and pursue potential clients across various segments (corporate events, weddings, private parties, concerts, etc.) through targeted outreach.
• Conduct calls, follow-ups, and email outreach to generate new leads and qualify existing inquiries.
• Present information about the venue, highlighting key features and benefits to generate interest and convert leads into warm prospects for the sales team.

Appointment Setting:

• Set appointments between warm leads/interested clients and the sales team for venue tours and further discussions.
• Effectively manage scheduling and communication to ensure seamless transitions for clients and the sales team.

Client Engagement & Inquiry Management:

• Respond promptly and professionally to client inquiries received via phone, email, and social media.

Social Media & Marketing Support:

• Assist with social media outreach initiatives to expand brand visibility and attract potential clients.
• Support the social media team with community engagement efforts.
• Collaborate with marketing teams to develop promotional campaigns and sales materials.
• Leverage social media, email marketing, and online listings to attract clients.
• Gather testimonials, photos, and case studies from past events to enhance marketing efforts.

Sales Strategy & Analysis:

• Identify opportunities to upsell venue services such as bar packages, AV equipment, and staffing (in collaboration with the sales team).
• Track sales metrics, revenue performance, and client feedback.
• Provide regular reports to management on sales activity, conversion rates, and revenue growth.
• Adjust sales strategies based on data insights and market trends.

• Seniority level Entry level

• Employment type Full-time
• Industries Hospitality

Referrals increase your chances of interviewing at Royva by 2x

Get notified about new Sales Support Specialist jobs in City of Cape Town, Western Cape, South Africa .

Cape Town, Western Cape, South Africa $600.00-$00.00 1 day ago

Cape Town, Western Cape, South Africa 600.00- 800.00 1 month ago

Cape Town, Western Cape, South Africa 600.00- 800.00 1 month ago

Cape Town, Western Cape, South Africa $6 0.00- 800.00 1 month ago

Cape Town, Western Cape, South Africa 1 week ago

City of Cape Town, Western Cape, South Africa 13 hours ago

Cape Town, Western Cape, South Africa 3 weeks ago

Cape Town, Western Cape, South Africa 3 days ago

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa ZAR15,000.00-ZAR20,000.00 4 months ago

City of Cape Town, Western Cape, South Africa 4 weeks ago

Cape Town, Western Cape, South Africa 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

This IFF Career Site uses Google Analytics, as described in our Privacy Statement, for purposes that may include site operation, analytics, and enhanced user experience. You may choose to consent or decline our use of Google Analytics below.

Time left to apply: End Date: July 20, 2025 (6 days left to apply)

Job requisition id: R8971

The CPD’s role will be responsible for providing office-based admin support to the commercial sales team (Account Managers & team leaders) and serve as a critical point of contact for internal and external customers within the region. This includes working closely with account managers and providing backup support when needed. Responsibilities include sampling, pricing, quotations, documentation, customer queries and questionnaires, Customer Master data support & maintenance, project management support, and supporting the business sales goals for the year.

To be successful in this role, you must have experience in a sales support or customer service role, be able to multi-task and collaborate across divisions, preferably within a multinational and fast-paced environment. You should demonstrate strong administrative, organizational, and interpersonal skills, with high attention to detail, problem-solving abilities, and customer focus. Good communication skills and the ability to respond to queries within established standards are essential.

• Matric / Grade 12 (Must Have)
• Tertiary education (Preferred)
• Min 5 years experience in customer service or similar (Must have)
• Background or experience in a flavour company or FMCG (preferred)

• Good knowledge of SAP Systems
• Knowledge of Salesforce.com (Preferred)
• Ability to prioritize, multi-task, and interact with multiple teams
• Excellent interpersonal, verbal, and written communication skills (English)
• Good problem-solving skills and initiative
• Strong attention to detail and organizational skills
• Results-oriented with a strong customer focus
• Flexible, adaptable, and able to manage pressure

We are a global leader in taste, scent, and nutrition, committed to diversity and inclusion. We value the unique contributions of all employees and strive to create an inclusive workplace where everyone can bring their authentic self to work.

Learn more at IFF.com/careers/workplace-diversity-and-inclusion

At IFF, we make joy through science, creativity, and heart. As a leader in flavors, fragrances, food ingredients, health, and biosciences, we deliver innovative, sustainable solutions that enhance everyday products, promote wellness, and delight the senses. We are committed to equal opportunity employment and encourage all qualified candidates to apply.

• Managing all support functions of the sales team
• Streamlining systems, processes, and training programs
• Regional CRM support for the UK HQ CRM team
• Managing Exhibitor elements & various deliverables on site, including compiling the master planning document for the show – responsible to cross check all data continuously and keep the Head of Sales up to date up to and during the show
• Copywriting various elements including sales mailers and content
• Assist sales executives/sales managers in the daily fulfilment of sales administration and updating account details in Salesforce
• Producing and communicating accurate weekly sales reports
• Organise and implement all sales-related event responsibilities such as stand graphics, floorplans, website listings etc.
• Co-ordinate all sales support deliverables such as show brochures, exhibitor guides and other show materials & Co-ordinating sales aids & messaging alongside the Marketing team
• Accurately manage the sales database and data in the appointment system ensuring all existing client details and prospects are up to date and ensuring that all data inputted is consistent and totally accurate in line with the show and its terms and conditions.
• Assist with show build, monitoring stand build and ad hoc duties onsite including registration of delegates
• Assist with sales trip planning locally and abroad for the Sales team
  
  

Join to apply for the Sales Support Worker role at Remote Recruitment

Join to apply for the Sales Support Worker role at Remote Recruitment

Remote Recruitment is seeking a dedicated Sales Support Worker to join our growing team. In this role, you will assist the sales department with various tasks aimed at streamlining processes and enhancing overall productivity. The ideal candidate should possess strong organisational skills, the ability to multitask effectively, and a passion for supporting sales initiatives.

This position offers the flexibility to work remotely, contributing to our sales team's success from anywhere.

Key Responsibilities

• Provide administrative support to the sales team by managing schedules and processing orders.
• Assist in maintaining accurate customer records and sales documentation.
• Help prepare sales presentations and reports for internal meetings.
• Respond to inquiries from customers and provide excellent service support.
• Coordinate communication between different departments to ensure seamless operations.
• Participate in training sessions and learn about our products to assist the team better.
• Perform general administrative tasks as needed to support sales operations.

Requirements

• Prior experience in a sales support role or administrative position is preferred.
• Proficiency in Microsoft Office Suite and familiarity with CRM systems.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Excellent organisational skills with attention to detail.
• Self-motivated and able to manage multiple priorities effectively.
• A high school diploma is required; further education or relevant certifications are a plus.

• Seniority level Entry level

• Employment type Full-time

• Industries Staffing and Recruiting

Referrals increase your chances of interviewing at Remote Recruitment by 2x

Get notified about new Support Associate jobs in South Africa .

Johannesburg, Gauteng, South Africa 1 month ago

Johannesburg, Gauteng, South Africa 9 months ago

West Rand District Municipality, Gauteng, South Africa 1 week ago

Pretoria, Gauteng, South Africa 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.