170 Sales Operations jobs in South Africa

Sales Operations Director

Entersekt

Posted 17 days ago

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Job Description

Founded over 16 years ago, with more recent investments from Accel-KKR, Entersekt is a leader in digital banking fraud prevention and

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Sales Operations Director

Free State, Free State Entersekt

Posted 21 days ago

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Founded over 16 years ago, with more recent investments from Accel-KKR, Entersekt is a leader in digital banking fraud prevention and

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Sales Operations Executive

North West, North West DevFinders

Posted today

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About Us

We’re a vibrant and fast-growing cleaning agency based in the UK, dedicated to providing top-tier service to our clients. As our business continues to expand, we’re seeking a motivated, personable, and high-energy Sales Operations Executive with a background in the cleaning industry or wider service sectors. If you excel in relationship-building, closing deals, and hitting ambitious targets, we want to connect with you!

Main Responsibilities

Proactively reach out to prospective clients to present and promote our suite of cleaning services.

Identify each customer’s unique needs to offer customised cleaning solutions.

Convert warm and hot leads into confirmed appointments by clearly showcasing the benefits of our offerings.

Maintain a thorough understanding of our service range to confidently respond to inquiries.

Build and nurture strong client connections to encourage loyalty and referrals.

Strive to meet—and consistently exceed—monthly sales goals and KPIs.

Keep detailed, accurate records of client communications and sales progress in our CRM system.

Handle follow-ups, answer questions, and manage concerns in a professional, solution-focused manner.

What You Bring to the Role

At least 2 years of sales experience, preferably within the cleaning or general service industry (e.g., move-out cleans, deep cleaning, carpet services).

A solid record of achieving or surpassing sales targets.

Strong communication skills (verbal and written), with a customer-centric mindset.

Highly driven, organised, and comfortable working independently in a remote setup.

Access to a dependable laptop, stable internet connection, and backup power / connection options.

Familiarity with CRM software for managing pipelines and client interactions.

Composed under pressure with a talent for addressing objections.

Proficient with Microsoft Office tools like Word, Excel, and Outlook.

Confident negotiator who handles client concerns with professionalism and empathy.

What’s in It for You

Basic monthly salary of R8,000, plus unlimited commission potential (realistic OTE up to R25,000 / month).

Generous leave policy with 40 paid days off annually.

Extra compensation for holiday season work, where applicable.

A collaborative, positive work culture with ongoing training and professional development.

Think You’ve Got What It Takes?

If you’re confident, persuasive, and driven—and can sell with charisma—we’d love to have you join the team! As Sir Richard Branson once said, “Train people well enough so they can leave, treat them well enough so they don’t want to.” We’re looking for the right attitude—bring the energy, and we’ll provide the tools.

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Sales Operations Supervisor

Johannesburg, Gauteng Company

Posted 10 days ago

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We are looking for a talented Sales Operations Supervisor for our call center!

Objective:

To supervise the development of the phone agents within their team, assuring the compliance of the performance and quality indicators established by the client.

Main Activities:

  • Elaborate weekly productivity reports.
  • Take escalation calls according to the line of business being supervised.
  • Monitor and audit calls for the correct follow-up of the procedures and guideline established by the client.
  • Coordinating calibration sessions with the phone agents while listening to calls and sharing the best practices.
  • Providing weekly feedback (or according to the necessity) to the agents under their management about the areas of opportunity or the compliance of the procedures.
  • Providing follow-up to the permits, medical leaves, or requests for administrative documents.
  • Provide support on the integration and training of new hires.

Requirements:

Education & Experience

  • Matric Certificate (bachelor’s degree preferred)
  • English B2 - C1 Berlitz or business
  • Availability to commit to a schedule Monday - Sunday (5 days work week) Multiple Schedules
  • Minimum 2-3 years of experience in a call center environment
  • Proven experience as a supervisor or team lead in a call center environment
  • Experienced in sales (minimum of 1-2 years).

Skills & Competencies:

  • Strong leadership and team management skills.
  • Sales campaign management or support
  • Excellent verbal and written communication abilities.
  • Proficiency with call center technology (e.g., CRM systems, dialers, performance monitoring
  • tools).
  • Ability to analyze performance metrics and generate actionable insights.
  • Strong problem-solving and conflict-resolution skills.
  • Ability to multitask, prioritize, and adapt in a fast-paced environment.
  • Customer-focused with a commitment to delivering exceptional service

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.

REDIAL BPO will never request any form of

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Sales Operations Coordinator

Somewhere

Posted 10 days ago

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Sales Operations Coordinator (Remote)

Location: Remote-South Africa (Offshore - ideally candidates with field service experience)

Hours: Full-time | Monday-Friday, aligned with U.S. Eastern Time (7:30 AM-4:00 PM ET)

Reports To: Sales Lead

Salary Range: $1,600-$300/month (flexible based on experience and location)

About The Company

The Company is a recently acquired and growing company providing high-quality fuel system installation and maintenance services. We serve a wide range of commercial clients, with a strong focus on delivering accurate, timely, and professional service through every stage of the customer journey.

Company Culture

We’re a fast-paced, hands-on company built on clear communication, reliability, and customer-first thinking. With a lean team, every hire has the opportunity to make a direct and lasting impact. We value proactive problem-solving, high attention to detail, and a collaborative mindset.

Role Overview

We're seeking a highly organized, detail-oriented Sales Operations Coordinator to assist our Sales & Estimating team. This role is responsible for preparing quotes, supporting CRM and vendor communications, and helping streamline sales workflows. You’ll play a vital role in improving quote turnaround time and ensuring smooth backend support for the sales process. Experience in a field services environment (e.g., HVAC, electrical, mechanical) is a must.

Key Responsibilities

Quote & Proposal Support

  • Create and format quotes using Excel or Google Sheets
  • Support estimates for UST/AST installations, line/leak testing, dispenser replacements, preventive maintenance packages
  • Verify pricing and part numbers using vendor catalogs
  • Maintain standard templates and quote formats

CRM & Sales Tracking

  • Enter and update opportunities, quotes, and notes in Thryv CRM and FieldEdge
  • Track lead status and follow-up tasks
  • Keep digital project documentation organized (quotes, drawings, emails)

Vendor & Product Coordination

  • Source spec sheets, lead times, and technical data from vendor portals
  • Create pricing comparisons for major components
  • Maintain updated vendor price lists and equipment cost tracking

Customer Communication Support

  • Draft quote emails and follow-ups for internal or external use
  • Assist in assembling permit packets and sending with estimates
  • Organize quote revisions and clarify project scope as needed

Key Tools

  • Google Workspace (Docs, Sheets, Drive)
  • Microsoft Excel (formulas, VLOOKUP, formatting)
  • Thryv CRM
  • FieldEdge (field management software)
  • Vendor platforms: Veeder Root, OPW, Franklin Fueling
  • QuickBooks (for internal cost reference)

Ideal Candidate Profile

  • 2+ years in sales support, estimating, or admin within construction, HVAC, fuel systems, or field services
  • Strong spreadsheet and formatting skills (Excel/Google Sheets)
  • High attention to detail; able to work with technical or equipment-related documents
  • Familiar with CRM tools (e.g., HubSpot, Salesforce, Thryv)
  • Excellent English communication skills (especially written)
  • Comfortable working U.S. business hours (Eastern or Central Time)

Reporting & Collaboration

  • Reports directly to the Sales Lead
  • Collaborates with the estimating team and operations for quote and scope alignment
  • Occasional coordination with vendors and admin/finance team

Success in This Role Looks Like

  • Quick, accurate turnaround of estimates and quotes
  • Clean, consistent CRM and project documentation
  • Proactive communication and follow-up on open bids
  • High responsiveness and reliability during business hours

Red Flags / Cultural Misalignment

  • No experience in field services (construction, HVAC, equipment, etc.)
  • Struggles with written English or clear communication
  • Lack of familiarity with spreadsheets or data entry
  • Low responsiveness or inability to meet deadlines

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Staffing and Recruiting

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Cape Town, Western Cape, South Africa 1 month ago

Cape Town, Western Cape, South Africa 1 month ago

Pretoria, Gauteng, South Africa 2 weeks ago

Pretoria, Gauteng, South Africa 2 days ago

Cape Town, Western Cape, South Africa $1,500.0 - 1,500.00 2 weeks ago

Cape Town, Western Cape, South Africa 1,500.00- 1,500.00 2 weeks ago

South Africa 15,600.00- 15,600.00 3 days ago

Cape Town, Western Cape, South Africa 1 month ago

Johannesburg, Gauteng, South Africa 1,500.00- 1,500.00 4 days ago

Executive Assistant & Operations Coordinator

Cape Town, Western Cape, South Africa 1,500.00- 1,500.00 4 days ago

Johannesburg, Gauteng, South Africa 600.00- 800.00 2 months ago

Cape Town, Western Cape, South Africa 600.00- 800.00 2 months ago

Johannesburg, Gauteng, South Africa 600.00- 800.00 2 months ago

Cape Town, Western Cape, South Africa 600.00- 800.00 2 months ago

Cape Town, Western Cape, South Africa 4 days ago

Johannesburg, Gauteng, South Africa 600.00- 800.00 1 month ago

Payroll Software Client Onboarding Specialist (Part Time) - Remote

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Sales Operations Analyst

Johannesburg, Gauteng LexisNexis

Posted 13 days ago

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About Our Team

LexisNexis Legal & Professional serves customers in over 150 countries with 11,800 employees worldwide. As part of RELX, we provide information-based analytics and decision tools for professional and business customers. We lead in deploying AI and advanced technologies to improve productivity and transform the legal market, using ethical and powerful generative AI solutions tailored to each legal use case

About the role: We are looking for a detail-oriented Sales Operations Analyst to join our Sales Enablement team. This role focuses on optimizing the sales process, driving data-informed strategies, and supporting revenue generation through reporting, analysis, and systems improvement. You will work cross-functionally to provide actionable insights that enhance sales performance.

Key Responsibilities:

  • Analyze and interpret sales data to identify trends, gaps, and opportunities. Develop and maintain dashboards, reports, and performance KPIs to support leadership decisions.
  • Partner with Sales Leaders on forecasting and pipeline analysis to support strategic decision-making.
  • Identify inefficiencies in the sales process and recommend operational improvements.
  • Manage and optimize CRM and system tools (e.g., Salesforce) ensuring accurate data and user adoption.
  • Monitor and report on compensation plans, quotas, and performance incentives, leveraging automation to improve accuracy and efficiency.
  • Contribute to strategic planning and quarterly business reviews.
  • Collaborate with cross-functional teams (e.g., Marketing, Finance, Customer Success) to align on go-to-market initiatives.

Qualifications:

  • Experience in Sales Operations, Business Analytics, or related roles.
  • Proficiency in CRM platforms (e.g., Salesforce) and BI tools (e.g., Power BI, Tableau).
  • Strong command of Excel (e.g., pivot tables, data modeling). Excellent analytical, organizational, and communication skills.
  • Ability to manage multiple projects and stakeholders concurrently. Ability to undertake ad hoc analyses and responsibilities as required.
  • Commitment to continuous learning and improvement.
  • Ability to work effectively in a diverse and inclusive team environment

Work in a Way That Works for You

We promote a healthy work/life balance with numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals. We offer flexible working hours to help you fit everything in and work when you are most productive.

About the Business

RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organizations. With a presence in 25 countries across 42 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX.

Equal Opportunity Employer

RELX is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you need accommodation or adjustment, please let us know by completing our Applicant Request Support Form or contacting .

Does this look good to you?

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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EEO Know Your Rights .

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Administrator – Sales Operations

Cape Town, Western Cape Noa Group

Posted 21 days ago

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Job Description

We are looking for a highly organised and proactive Administrator – Sales Operations to support our sales team by ensuring a smooth, structured, and efficient sales process. The role serves as the central hub overseeing, standardising and streamlining the sales management processes across the organisation while providing support, tools and resources to the sales team members. This role is critical in keeping salespeople accountable, maintaining accurate data in the CRM system, managing key administrative tasks, and acting as a bridge between the sales team and clients. The ideal candidate will be process-driven, detail-oriented, and able to engage with both internal and external stakeholders professionally and effectively.

Sales Process & CRM Management:

· Ensure the sales team follows structured processes and meets key milestones in the sales funnel.

· Keep the CRM system up to date by filling in missing data, tracking opportunities, and ensuring accurate reporting.

· Monitor pipeline progress and ensure salespeople move opportunities forward in a timely manner.

Proactively identify gaps or inconsistencies in data and work with the sales team to resolve them.

Sales Team Coordination & Support:

· Organise and manage team calendars, ensuring alignment on key meetings and deadlines.

· Follow up on action items, send reminders, and keep the team accountable.

· Create and maintain action lists to track sales activities, ensuring timely completion.

· Provide support in preparing sales materials, proposals, and client documentation.

Support Head of Marketing on operations and co-ordination

Client Liaison & Relationship Management:

· Assist in scheduling meetings between sales teams and prospective clients.

· Follow up with client-side stakeholders to ensure timely responses to requests, document submissions, or meeting confirmations.

· Help potential clients navigate forms, contracts, and information requests with clarity and professionalism.

Ensure a seamless and professional experience for external stakeholders by handling interactions with care and attention to detail.

Minimum qualifications required

- Bachelor’s degree in Business Administration, or a related field.

Minimum experience required

  • Proven experience in a PMO role, ideally within a sales or commercial team

Industry knowledge, technical competence and skills

· Strong understanding of CRM systems (e.g., Monday.com) and experience in data management and required tools (e.g., MS Excel).

· Excellent organisational skills, with a process-driven approach to work.

· Strong ability to follow up, track progress, and ensure accountability without being overly pushy.

· Detail-oriented and proactive, ensuring all necessary information is documented and completed on time.

· Strong interpersonal and communication skills to engage with sales teams and external clients effectively.

· Experience in managing calendars, scheduling, and administrative tasks in a fast-paced environment.

· Ability to motivate and guide salespeople through processes and deadlines in a supportive, professional manner.

Familiarity with sales funnels and commercial processes is a plus.

Behavioural Competencies

Highly organised and structured in approach

Process-driven with a strong attention to detail

Proactive and motivated to get things done

Excellent communicator and relationship builder

Strong follow-up and accountability skills

Professional and personable when liaising with clients

Problem-solver with a positive, can-do attitude

This role is ideal for someone who thrives in a structured, process-oriented environment while also being personable and collaborative.

Benefits

· Competitive salary in line with experience, short-term incentive and equity investment exposure

· Opportunity to work in a dynamic, mission-driven company with strong financial backing and a deep commitment to help unlock the just energy transition in South Africa.

Be part of a growing team at the forefront of the South African renewable energy industry.

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Sales & Operations Executive

Johannesburg, Gauteng ExecutivePlacements.com - The JOB Portal

Posted 21 days ago

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SUMMARY:

Our client, a national medical devices and consumables distribution company, currently seeks your exceptional sales & operations experience for the Gauteng area, focusing on the Government Sector.

Recruiter:

SHARON NUROCK RECRUITMENT CC

Job Ref:

DUR /NA

Date posted:

Monday, July 14, 2025

Location:

Johannesburg, South Africa

SUMMARY:

Our client, a national medical devices and consumables distribution company, currently seeks your exceptional sales & operations experience for the Gauteng area, focusing on the Government Sector.

POSITION INFO:

Minimum Requirements:

  • Grade 12.
  • Previous Government Sector / Retail Pharmaceutical/Medical sales experience.
  • Experience in a Medical background, an advantage.
  • Sales drive and goal-orientated.
  • Own transport essential.
  • Proficient in written and verbal English. Second and third language beneficial.
  • Ability to travel.

Competencies:

  • Planning and organising.
  • Strong communicator.
  • Customer service skills.
  • Negotiating and listening skills.
  • Effective verbal and written communication.
  • Ability to manage time effectively.
  • Computer proficient.
  • Able to work independently.
  • Professional outlook and appearance.
  • Respectable behaviour.
  • High level of self-motivation.
  • Honesty and integrity.
  • Good analytical and problem-solving skills.
  • Results orientated.
  • Team player.
  • Confident and energetic.

Duties and Responsibilities:

  • Call on key customers, selling in accordance to set sales targets.
  • Maintain product knowledge and relevant medical terminology.
  • Build and maintain excellent customer relations.
  • Assess competitor activities.
  • Plan and promote the products as given by the company in order to achieve sales targets within the region.
  • Train and maintain companyâs products to customers.



Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Sales and Business Development
  • Industries Advertising Services

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New Markets
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Sales Operations Analyst

Western Cape, Western Cape Canonical

Posted 21 days ago

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Canonical Cape Town, Western Cape, South Africa

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Join to apply for the Sales Operations Analyst role at Canonical

Canonical Cape Town, Western Cape, South Africa

Join to apply for the Sales Operations Analyst role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

We are hiring Sales Operations Analysts to join a team of experts who help Canonical sales teams achieve their business goals. The Sales Operations team drives continuous process and data quality improvement to ensure orders are processed correctly. The successful candidate will be a leader who shows initiative in improving the way the team works, maintaining compliance and associated governance.

The success of the role is measured against increasing the velocity of deals and the quality of Customer Relationship Management (CRM) data used to drive key business decisions. The ideal candidate will be a proactive problem solver and team player who is passionate about the opportunity to partner with sales leadership, is also passionate about our role in the technology industry bringing open source to a wider audience of innovators and enterprises, and will design and drive programs in support of Canonical's continued success.

Location: These roles will be based remotely in the EMEA and Americas regions.

The role entails

  • Support all aspects of the day-to-day operations of the sales function globally
  • Review opportunities for accuracy and provision orders on successful closure of a deal
  • Support the Sales Operations Manager to improve sales data quality and processes
  • Report on data quality metrics to executive level stakeholders
  • Implement surveys and define metrics for executive level stakeholders
  • Support the sales team globally on CRM and other sales operations systems
  • Deliver sales metrics, dashboards and other ad-hoc analytical tasks
  • Lead automation and streamline the Lead to Order process

What we are looking for in you

  • An exceptional academic track record from high school and university
  • Experience in a sales operations/sales order processing role
  • Experience in a technology subscription-based business
  • Experience driving data quality improvement
  • Energetic, thoughtful, systematic approach, focused on robust, repeatable and scalable outcomes
  • Excellent problem-solving and analytical skills
  • Ability to work productively with stakeholders at all levels of the organization on a global scale
  • Ability to manage across boundaries and communicate effectively, particularly working with Sales, Legal, Finance and Marketing teams
  • Experience with Salesforce or similar CRM
  • Ability to travel internationally twice a year, for company events up to two weeks long

What Canonical offers

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

  • Distributed work environment with twice-yearly team sprints in person
  • Personal learning and development budget of USD 2,000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues
  • Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Business Development and Sales
  • Industries Software Development

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Cape Town, Western Cape, South Africa 1 month ago

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Sales Operations Manager

Cape Town, Western Cape TELUS Digital

Posted 21 days ago

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  • Ensures the profitability of the program/s by driving for the attainment of Client-specified KPIs and targets.
  • Monitors the queue to ensure that service metrics are met, as well as monitors sales metrics through proper coaching, consequence management, etc.
  • Upholds company policies as it relates to the program/s and drives for adherence to such policies.
  • Ensures that checks on attendance, schedule adherence, and decorum in the workplace are executed for uninterrupted operations and to uphold the Company’s standards of professionalism.
  • Maintains company-set ratios on staffing to ensure smooth operations of the program/s.
  • Complements the forecasted call volume of the program/s with the adequate manpower on the floor by periodically checking forecasts versus actual call volumes.
  • Coordinates with Workforce for net staffing requirements and scheduling of agents given leaves, absences, and attrition.
  • Requests for overtime or 6th day work in order to meet service metrics by efficiently handling the forecast and / or spikes in call volumes.
  • Drives for the recognition and reward of top-performing team members by ensuring the pay-out of incentives and the provision of additional roles and responsibilities for succession planning / leadership development.
  • Dutifully conducts performance planning / appraisals / feedback meetings and accomplishes the necessary performance appraisal forms in order to assess high potential team members.
  • Ensures that proper action is taken for non-performing associates/CIAs as well as those with documented infractions against company policies.
  • Provides coaching and mentoring to associates and team Captains who do not meet their metrics, and carries-out the appropriate disciplinary actions.
  • Spearheads the design and implementation of daily, weekly, and monthly incentive schemes in order to drive performance on the floor.
  • Ensures the objective stack ranking of team members in terms of metrics / performance to provide a solid basis for performance assessments.
  • Provides opportunities for immediate coaching for associates and Team Captains who fall below the program/s’ standards and drives for improved performance.
  • Ensures that all Company and / or Client updates are cascaded to all individuals in the program/s by conducting regular meetings with TCs.
  • Disseminates information in a timely manner, taking into consideration information sensitivity and confidentiality.


Requirements

Description and Requirements

  • Ensures the profitability of the program/s by driving for the attainment of Client-specified KPIs and targets.
  • Monitors the queue to ensure that service metrics are met, as well as monitors sales metrics through proper coaching, consequence management, etc.
  • Upholds company policies as it relates to the program/s and drives for adherence to such policies.
  • Ensures that checks on attendance, schedule adherence, and decorum in the workplace are executed for uninterrupted operations and to uphold the Company’s standards of professionalism.
  • Maintains company-set ratios on staffing to ensure smooth operations of the program/s.
  • Complements the forecasted call volume of the program/s with the adequate manpower on the floor by periodically checking forecasts versus actual call volumes.
  • Coordinates with Workforce for net staffing requirements and scheduling of agents given leaves, absences, and attrition.
  • Requests for overtime or 6th day work in order to meet service metrics by efficiently handling the forecast and / or spikes in call volumes.
  • Drives for the recognition and reward of top-performing team members by ensuring the pay-out of incentives and the provision of additional roles and responsibilities for succession planning / leadership development.
  • Dutifully conducts performance planning / appraisals / feedback meetings and accomplishes the necessary performance appraisal forms in order to assess high potential team members.
  • Ensures that proper action is taken for non-performing associates/CIAs as well as those with documented infractions against company policies.
  • Provides coaching and mentoring to associates and team Captains who do not meet their metrics, and carries-out the appropriate disciplinary actions.
  • Spearheads the design and implementation of daily, weekly, and monthly incentive schemes in order to drive performance on the floor.
  • Ensures the objective stack ranking of team members in terms of metrics / performance to provide a solid basis for performance assessments.
  • Provides opportunities for immediate coaching for associates and Team Captains who fall below the program/s’ standards and drives for improved performance.
  • Ensures that all Company and / or Client updates are cascaded to all individuals in the program/s by conducting regular meetings with TCs.
  • Disseminates information in a timely manner, taking into consideration information sensitivity and confidentiality.


Required skills + qualities (technical):

  • Bachelor’s Degree in any course, preferably Business or Business Management.
  • Two (2) to three (3) years Call Center Operations, Customer Service, Business Process Outsourcing, Sales, or Telecommunications experience in an Asst. Managerial or Managerial capacity.
  • Proficient in call center operations and organization required.
  • Prior knowledge of client-specifics preferred.
  • Proficiency with MS Office applications (i.e. MS Word, Excel, PowerPoint, etc.) and other call center-specific software / systems (i.e. CMS/IEX, Baleen, Blue Pumpkin, etc.).


Required skills + qualities (technical):

  • Client relations. Leadership and people-management skills.
  • Project management skills.
  • Excellent oral and written English communication skills with professional communication skills both verbal and written business correspondence; planning, organizing and coordination skills
  • Adaptive to changing work schedules and working hours.
  • Active listening skills.
  • Operates with minimal supervision.
  • Customer orientation.
  • Time Management and Multitasking skills.
  • Detail-oriented, Analytical, Problem-Solving and Decision-Making skills.
  • Presentation Skills.


TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

  • We passionately put our customers and communities first
  • We embrace change and innovate courageously
  • We grow together through spirited teamwork


At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Additional Job Description

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