48 Sales Operations jobs in South Africa

Sales Operations Manager

TELUS Digital

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Job Description

Ensures the profitability of the account/s / program/s by making certain that client KPIs, goals, and targets are met. Ensures that company-set ratios for staffing are maintained for smooth operations of the program/s, and that the manpower complement is sufficient for the forecasted call volume. Ensures that everyone within the program strictly abides by Company and Client policies and procedures. Recognizes and rewards top performers while carrying out disciplinary action / consequence management for non-performers.

  • Ensures the profitability of the program/s by driving for the attainment of Client-specified KPIs and targets.
  • Monitors the queue to ensure that service metrics are met, as well as monitors sales metrics through proper coaching, consequence management, etc.
  • Upholds company policies as it relates to the program/s and drives for adherence to such policies.
  • Ensures that checks on attendance, schedule adherence, and decorum in the workplace are executed for uninterrupted operations and to uphold the Company’s standards of professionalism.
  • Maintains company-set ratios on staffing to ensure smooth operations of the program/s.
  • Complements the forecasted call volume of the program/s with the adequate manpower on the floor by periodically checking forecasts versus actual call volumes.
  • Coordinates with Workforce for net staffing requirements and scheduling of agents given leaves, absences, and attrition.
  • Requests for overtime or 6th day work in order to meet service metrics by efficiently handling the forecast and / or spikes in call volumes.
  • Drives for the recognition and reward of top-performing team members by ensuring the pay-out of incentives and the provision of additional roles and responsibilities for succession planning / leadership development.
  • Dutifully conducts performance planning / appraisals / feedback meetings and accomplishes the necessary performance appraisal forms in order to assess high potential team members.
  • Ensures that proper action is taken for non-performing associates/CIAs as well as those with documented infractions against company policies.
  • Provides coaching and mentoring to associates and team Captains who do not meet their metrics, and carries-out the appropriate disciplinary actions.
  • Spearheads the design and implementation of daily, weekly, and monthly incentive schemes in order to drive performance on the floor.
  • Ensures the objective stack ranking of team members in terms of metrics / performance to provide a solid basis for performance assessments.
  • Provides opportunities for immediate coaching for associates and Team Captains who fall below the program/s’ standards and drives for improved performance.
  • Ensures that all Company and / or Client updates are cascaded to all individuals in the program/s by conducting regular meetings with TCs.
  • Disseminates information in a timely manner, taking into consideration information sensitivity and confidentiality.

Required skills + qualities (technical):

  • Bachelor’s Degree in any course, preferably Business or Business Management.
  • Two (2) to three (3) years Call Center Operations, Sales, Business Process Outsourcing, or Telecommunications experience in an Asst. Managerial or Managerial capacity.
  • Proficient in call center operations and organization required.
  • Prior knowledge of client-specifics preferred.
  • Proficiency with MS Office applications (i.e. MS Word, Excel, PowerPoint, etc.) and other call center-specific software / systems (i.e. CMS/IEX, Baleen, Blue Pumpkin, etc.).

Required skills + qualities (technical):

  • Client relations. Leadership and people-management skills.
  • Project management skills.
  • Excellent oral and written English communication skills with professional communication skills both verbal and written business correspondence; planning, organizing and coordination skills
  • Adaptive to changing work schedules and working hours.
  • Active listening skills.
  • Operates with minimal supervision.
  • Customer orientation.
  • Time Management and Multitasking skills.
  • Detail-oriented, Analytical, Problem-Solving and Decision-Making skills.
  • Presentation Skills.

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

  • We passionately put our customers and communities first
  • We embrace change and innovate courageously
  • We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

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Sales Operations Analyst

Johannesburg, Gauteng RELX

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Job Description

About Our Team

LexisNexis Legal & Professional serves customers in over 150 countries with 11,800 employees worldwide. As part of RELX, we provide information-based analytics and decision tools for professional and business customers. We lead in deploying AI and advanced technologies to improve productivity and transform the legal market, using ethical and powerful generative AI solutions tailored to each legal use case

About the role: We are looking for a detail-oriented Sales Operations Analyst to join our Sales Enablement team. This role focuses on optimizing the sales process, driving data-informed strategies, and supporting revenue generation through reporting, analysis, and systems improvement. You will work cross-functionally to provide actionable insights that enhance sales performance.

Key Responsibilities:

  • Analyze and interpret sales data to identify trends, gaps, and opportunities. Develop and maintain dashboards, reports, and performance KPIs to support leadership decisions.
  • Partner with Sales Leaders on forecasting and pipeline analysis to support strategic decision-making.
  • Identify inefficiencies in the sales process and recommend operational improvements.
  • Manage and optimize CRM and system tools (e.g., Salesforce) ensuring accurate data and user adoption.
  • Monitor and report on compensation plans, quotas, and performance incentives, leveraging automation to improve accuracy and efficiency.
  • Contribute to strategic planning and quarterly business reviews.
  • Collaborate with cross-functional teams (e.g., Marketing, Finance, Customer Success) to align on go-to-market initiatives.

Qualifications:

  • Experience in Sales Operations, Business Analytics, or related roles.
  • Proficiency in CRM platforms (e.g., Salesforce) and BI tools (e.g., Power BI, Tableau).
  • Strong command of Excel (e.g., pivot tables, data modeling). Excellent analytical, organizational, and communication skills.
  • Ability to manage multiple projects and stakeholders concurrently. Ability to undertake ad hoc analyses and responsibilities as required.
  • Commitment to continuous learning and improvement.
  • Ability to work effectively in a diverse and inclusive team environment

Work in a Way That Works for You

We promote a healthy work/life balance with numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals. We offer flexible working hours to help you fit everything in and work when you are most productive.

About the Business

RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organizations. With a presence in 25 countries across 42 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX.

Equal Opportunity Employer

RELX is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you need accommodation or adjustment, please let us know by completing our Applicant Request Support Form or contacting 1- .

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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Sales Operations Analyst

Sandton, Gauteng LexisNexis

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Job Description

About Our Team

LexisNexis Legal & Professional serves customers in over 150 countries with 11,800 employees worldwide. As part of RELX, we provide information-based analytics and decision tools for professional and business customers. We lead in deploying AI and advanced technologies to improve productivity and transform the legal market, using ethical and powerful generative AI solutions tailored to each legal use case

About the role: We are looking for a detail-oriented Sales Operations Analyst to join our Sales Enablement team. This role focuses on optimizing the sales process, driving data-informed strategies, and supporting revenue generation through reporting, analysis, and systems improvement. You will work cross-functionally to provide actionable insights that enhance sales performance.

Key Responsibilities

  • Analyze and interpret sales data to identify trends, gaps, and opportunities. Develop and maintain dashboards, reports, and performance KPIs to support leadership decisions.
  • Partner with Sales Leaders on forecasting and pipeline analysis to support strategic decision-making.
  • Identify inefficiencies in the sales process and recommend operational improvements.
  • Manage and optimize CRM and system tools (e.g., Salesforce) ensuring accurate data and user adoption.
  • Monitor and report on compensation plans, quotas, and performance incentives, leveraging automation to improve accuracy and efficiency.
  • Contribute to strategic planning and quarterly business reviews.
  • Collaborate with cross-functional teams (e.g., Marketing, Finance, Customer Success) to align on go-to-market initiatives.

Qualifications

  • Experience in Sales Operations, Business Analytics, or related roles.
  • Proficiency in CRM platforms (e.g., Salesforce) and BI tools (e.g., Power BI, Tableau).
  • Strong command of Excel (e.g., pivot tables, data modeling). Excellent analytical, organizational, and communication skills.
  • Ability to manage multiple projects and stakeholders concurrently. Ability to undertake ad hoc analyses and responsibilities as required.
  • Commitment to continuous learning and improvement.
  • Ability to work effectively in a diverse and inclusive team environment

Work in a Way That Works for You

We promote a healthy work/life balance with numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals. We offer flexible working hours to help you fit everything in and work when you are most productive.

About The Business

RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organizations. With a presence in 25 countries across 42 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX.

Equal Opportunity Employer

RELX is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you need accommodation or adjustment, please let us know by completing our Applicant Request Support Form or contacting 1- .

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Sales Operations Analyst

Western Cape, Western Cape Fuse Universal

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Job Description

workfromhome
About Fuse Universal

We're Fuse. Our mission is to transform the way people learn and grow at work. Since launching in 2008, our award-winning, AI-powered platform has helped global brands like Jaguar Land Rover, Macmillan, Hilti, and Lotus Cars to unlock the knowledge within their teams, creating everyday learning moments that drive real impact. With a passionate, diverse team of over 100 Fusers across the UK, Europe, South Africa, India, and Singapore - we're proud to lead the future of workplace learning.

We believe the best work happens when people are trusted to work how and where they thrive. Our culture is built on collaboration, high performance, and continuous improvement - offering a flexible and supportive environment where your ideas truly matter. If you're excited by innovation and want to be part of a global team shaping the future of learning, Fuse is the place for you.

About This Role

In this remote based role, we're looking for a Revenue Operations Generalist to bring structure, visibility, and data-driven decision-making to our diverse teams. This is a hands-on, cross-functional role that's perfect for someone who thrives in fast-paced, agile environments and enjoys turning complexity into clarity.

You'll work across Sales, Marketing, Customer Success, and Product to support our evolving go-to-market strategy, while building and maintaining the tools, reports, and processes that drive strategic business decisions. Your work will directly impact how we scale and how we operate at every level, from day-to-day execution to long-term planning.

About The Team

Reporting to our Founder & President, you'll be joining a motivated and successful team, a group of knowledgeable and ambitious sales professionals who are passionate about redefining the learning technology space. The team combines a strong drive to succeed with a collaborative, down-to-earth attitude.

We believe in continuous learning, respectful challenge, and celebrating success together. As a team, we embody our core values: taking initiative, openness, collaboration, and a shared passion for innovation. We're building the next generation of learning trailblazers - and having fun along the way.

Your Responsibilities

Revenue Strategy & Planning

  • Partner with go-to-market (GTM) leaders and the CRO to support annual planning and revenue forecasting
  • Develop and monitor shared KPIs and OKRs across Sales, Marketing, and Customer Success
  • Lead performance review meets and surface insights, trends, and opportunities to inform strategic decisions

Forecasting, Pipeline & Performance Management

  • Track and improve sales pipeline health, forecasting accuracy, and conversion metrics at every stage
  • Monitor lead quality, deal progression, and revenue attribution across different channels
  • Work closely with Finance in weekly syncs to ensure consistent forecasting and invoicing

Process Improvement & Optimisation

  • Review, map, and improve our end-to-end GTM processes, from lead generation through to customer expansion
  • Identify friction points in the funnel and recommend automations and process improvements
  • Focus on scalable, consistent, and efficient operations across the revenue function

Data, Reporting & Analytics

  • Build and maintain clear, actionable dashboards for sales performance, marketing impact, and customer retention
  • Deliver regular insights on sales activity, platform engagement, and customer trends to support both strategic and tactical decisions
  • Empower internal teams by enabling self-service access to key data and dashboards

Tech Stack Ownership

  • Own our HubSpot CRM instance, including workflows, lead stages, campaign tracking, deduplication, and integrations
  • Manage and build integrations with tools like Zapier and other no/low-code apps
  • Oversee commercial tech tools such as Trumpet, Wistia, and others to ensure they're delivering value

Enablement & Commercial Support

  • Support onboarding and ongoing enablement of Sales and Success teams-especially around HubSpot best practices
  • Maintain our shared knowledge base and content reuse library to support the entire GTM team
  • Respond to inbound requests such as RFPs, data security documents, and legal questionnaires in collaboration with relevant teams
  • Coordinate contract workflows and compliance queries between GTM, Legal, and IT stakeholders

Cross-Functional Collaboration

  • Act as a connector between GTM teams, Product, Finance, and Legal to ensure alignment and shared focus
  • Drive consistency across teams through shared reporting frameworks and a unified approach to metrics and performance
  • Support accountability by helping teams stick to objectives and service level agreements (SLAs) through clear and actionable reporting

Requirements

  • 3-5 years' experience in Revenue, Sales, or Business Operations within a B2B SaaS environment, preferably in a scaling company under 100 people
  • Strong analytical skills and experience with forecasting, pipeline analysis, and performance reporting across the customer journey
  • Proficient in CRM management (ideally HubSpot), dashboard building, and the ownership of GTM reporting frameworks
  • Comfortable working with a variety of tools (e.g. HubSpot, Zapier, Wistia, Salesforce, Looker, or Power BI)
  • Organised, detail-oriented, and confident managing both projects and ad-hoc operational requests
  • Able to shift easily from hands-on tool management to presenting insights to leadership
  • Collaborative, outcome-driven, and always looking for a better way forward

Benefits

  • Remote first and flexible working
  • L&D - peer and platform learning - it's at the heart of what we do
  • 22 days holiday per full calendar year + your birthday off
  • Perkbox - wide ranging benefits; discounted shopping and services
  • Medical Aid
  • Homeworking/ Wellbeing Allowance
  • Employee Assistance Programme
  • Enhanced maternity & paternity leave
  • Company socials
  • Employee recognition awards: Employee of the Month, Long service awards, Employee referral scheme
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Sales Operations Analyst

Western Cape, Western Cape Canonical

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Canonical Cape Town, Western Cape, South Africa

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Join to apply for the Sales Operations Analyst role at Canonical

Canonical Cape Town, Western Cape, South Africa

Join to apply for the Sales Operations Analyst role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

We are hiring Sales Operations Analysts to join a team of experts who help Canonical sales teams achieve their business goals. The Sales Operations team drives continuous process and data quality improvement to ensure orders are processed correctly. The successful candidate will be a leader who shows initiative in improving the way the team works, maintaining compliance and associated governance.

The success of the role is measured against increasing the velocity of deals and the quality of Customer Relationship Management (CRM) data used to drive key business decisions. The ideal candidate will be a proactive problem solver and team player who is passionate about the opportunity to partner with sales leadership, is also passionate about our role in the technology industry bringing open source to a wider audience of innovators and enterprises, and will design and drive programs in support of Canonical's continued success.

Location: These roles will be based remotely in the EMEA and Americas regions.

The role entails

  • Support all aspects of the day-to-day operations of the sales function globally
  • Review opportunities for accuracy and provision orders on successful closure of a deal
  • Support the Sales Operations Manager to improve sales data quality and processes
  • Report on data quality metrics to executive level stakeholders
  • Implement surveys and define metrics for executive level stakeholders
  • Support the sales team globally on CRM and other sales operations systems
  • Deliver sales metrics, dashboards and other ad-hoc analytical tasks
  • Lead automation and streamline the Lead to Order process

What we are looking for in you

  • An exceptional academic track record from high school and university
  • Experience in a sales operations/sales order processing role
  • Experience in a technology subscription-based business
  • Experience driving data quality improvement
  • Energetic, thoughtful, systematic approach, focused on robust, repeatable and scalable outcomes
  • Excellent problem-solving and analytical skills
  • Ability to work productively with stakeholders at all levels of the organization on a global scale
  • Ability to manage across boundaries and communicate effectively, particularly working with Sales, Legal, Finance and Marketing teams
  • Experience with Salesforce or similar CRM
  • Ability to travel internationally twice a year, for company events up to two weeks long

What Canonical offers

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

  • Distributed work environment with twice-yearly team sprints in person
  • Personal learning and development budget of USD 2,000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues
  • Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

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  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Business Development and Sales
  • Industries Software Development

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Sales & Operations Executive

Johannesburg, Gauteng ExecutivePlacements.com - The JOB Portal

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Join to apply for the Sales & Operations Executive role at ExecutivePlacements.com - The JOB Portal

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Join to apply for the Sales & Operations Executive role at ExecutivePlacements.com - The JOB Portal

SUMMARY:

Our client, a national medical devices and consumables distribution company, currently seeks your exceptional sales & operations experience for the Gauteng area, focusing on the Government Sector.

Recruiter:

SHARON NUROCK RECRUITMENT CC

Job Ref:

DUR003199/NA

Date posted:

Monday, July 14, 2025

Location:

Johannesburg, South Africa

SUMMARY:

Our client, a national medical devices and consumables distribution company, currently seeks your exceptional sales & operations experience for the Gauteng area, focusing on the Government Sector.

POSITION INFO:

Minimum Requirements:

  • Grade 12.
  • Previous Government Sector / Retail Pharmaceutical/Medical sales experience.
  • Experience in a Medical background, an advantage.
  • Sales drive and goal-orientated.
  • Own transport essential.
  • Proficient in written and verbal English. Second and third language beneficial.
  • Ability to travel.

Competencies:

  • Planning and organising.
  • Strong communicator.
  • Customer service skills.
  • Negotiating and listening skills.
  • Effective verbal and written communication.
  • Ability to manage time effectively.
  • Computer proficient.
  • Able to work independently.
  • Professional outlook and appearance.
  • Respectable behaviour.
  • High level of self-motivation.
  • Honesty and integrity.
  • Good analytical and problem-solving skills.
  • Results orientated.
  • Team player.
  • Confident and energetic.

Duties and Responsibilities:

  • Call on key customers, selling in accordance to set sales targets.
  • Maintain product knowledge and relevant medical terminology.
  • Build and maintain excellent customer relations.
  • Assess competitor activities.
  • Plan and promote the products as given by the company in order to achieve sales targets within the region.
  • Train and maintain companyâs products to customers.



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  • Industries Advertising Services

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Sales & Operations Consultant

Cape Town, Western Cape Cullinan Transport Division

Posted 5 days ago

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Job Description

Job Overview

We are looking for a competitive, driven, perfectionist person, who is self-motivated to reach your own, high standards. You must be flexible, with your own, reliable transport, since the industry is unpredictable and sometimes necessitates long, erratic hours. You must have strong administrative abilities, since you will deal with many different bookings at the same time, and you must be able to keep them all in order. You must also be willing to take on certain after-hours stand-by duties and jump in wherever the team needs your help.

Duties & Responsibilities

The main responsibility of a Consultant is to ensure that all bookings are made correctly and executed accordingly, delivering excellent service to our clients and guests . Bookings are made telephonically or via email, and accurate records must be kept. There are also some operational duties that accompany the occasional standby duty and duty weekends.

Quoting and Making Bookings
  • Action telephonic booking requests, promptly and accurately
  • Provide the requested service to agents or clients specifically allocated to you, ensuring their ongoing satisfaction
  • Quotes must be sent promptly, with correct rates, gathering accurate and complete information
  • Except for clients with credit facilities, payment must be ensured prior to delivering a service
Waybills
  • Complete waybills accurately and on time
  • Attach all supporting documents to the waybills
  • Make sure that all entrance fees are noted
  • Ensure that any changes are communicated to- and actioned by the Operations Team
Operational Duties
  • Telephonic standby duties after hours, on certain evenings of the week
    • Attend to any driver problems, queries, breakdowns and complaints received on the duty phone, until the next morning
  • Despatch guides/drivers on Saturday- and Sunday mornings
  • Ensure that drivers pitch up for services
  • Ensure that all scheduled vehicles leave the depot on time to deliver their services, according to schedule
  • Correct waybills, if last-minute changes are made during the course of the weekend
  • Attend to any driver problems, queries, breakdowns and complaints received on the duty phone, during the course of the weekend (coming in to the office, if necessary)
  • Correctly action any new bookings made during the course of the weekend
  • Assist the Operations Team in general, where necessary
Desired Experience & Qualifications

Minimum requirements for the position:

  • Grade 12
  • Own, reliable transport
  • Code B Drivers License
  • Flexibility with regard to working hours
  • A strong verbal and written command of English
  • The ability to concentrate well and keep your focus under pressure
  • Attention to detail and accuracy
  • A driven personality, with the will to do things right and meet your sales targets
  • Strong administrative, organizational abilities

Advantageous for this position:

  • Experience in the travel, transport, and hospitality industry
  • Experience in waitressing/waitering
  • Experience with a booking system of some kind
  • Sales and client service experience
  • Travel & Tourism
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Sales & Operations Executive

Johannesburg, Gauteng SHARON NUROCK RECRUITMENT CC

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

Minimum Requirements:
  • Grade 12.
  • Previous Government Sector / Retail Pharmaceutical/Medical sales experience.
  • Experience in a Medical background, an advantage.
  • Sales drive and goal-orientated.
  • Own transport essential.
  • Proficient in written and verbal English.  Second and third language beneficial.
  • Ability to travel.
Competencies:
  • Planning and organising.
  • Strong communicator.
  • Customer service skills.
  • Negotiating and listening skills.
  • Effective verbal and written communication.
  • Ability to manage time effectively.
  • Computer proficient.
  • Able to work independently.
  • Professional outlook and appearance.
  • Respectable behaviour.
  • High level of self-motivation.
  • Honesty and integrity.
  • Good analytical and problem-solving skills.
  • Results orientated.
  • Team player.
  • Confident and energetic.
Duties and Responsibilities:
  • Call on key customers, selling in accordance to set sales targets.
  • Maintain product knowledge and relevant medical terminology.
  • Build and maintain excellent customer relations.
  • Assess competitor activities.
  • Plan and promote the products as given by the company in order to achieve sales targets within the region.
  • Train and maintain company’s products to customers.
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Sales Operations Analyst

Johannesburg, Gauteng RELX INC

Posted 5 days ago

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Job Description

About Our Team
LexisNexis Legal & Professional serves customers in over 150 countries with 11,800 employees worldwide. As part of RELX, we provide information-based analytics and decision tools for professional and business customers. We lead in deploying AI and advanced technologies to improve productivity and transform the legal market, using ethical and powerful generative AI solutions tailored to each legal use case
About the role: We are looking for a detail-oriented Sales Operations Analyst to join our Sales Enablement team. This role focuses on optimizing the sales process, driving data-informed strategies, and supporting revenue generation through reporting, analysis, and systems improvement. You will work cross-functionally to provide actionable insights that enhance sales performance.
Key Responsibilities:
+ Analyze and interpret sales data to identify trends, gaps, and opportunities. Develop and maintain dashboards, reports, and performance KPIs to support leadership decisions.
+ Partner with Sales Leaders on forecasting and pipeline analysis to support strategic decision-making.
+ Identify inefficiencies in the sales process and recommend operational improvements.
+ Manage and optimize CRM and system tools (e.g., Salesforce) ensuring accurate data and user adoption.
+ Monitor and report on compensation plans, quotas, and performance incentives, leveraging automation to improve accuracy and efficiency.
+ Contribute to strategic planning and quarterly business reviews.
+ Collaborate with cross-functional teams (e.g., Marketing, Finance, Customer Success) to align on go-to-market initiatives.
Qualifications:
+ Experience in Sales Operations, Business Analytics, or related roles.
+ Proficiency in CRM platforms (e.g., Salesforce) and BI tools (e.g., Power BI, Tableau).
+ Strong command of Excel (e.g., pivot tables, data modeling). Excellent analytical, organizational, and communication skills.
+ Ability to manage multiple projects and stakeholders concurrently. Ability to undertake ad hoc analyses and responsibilities as required.
+ Commitment to continuous learning and improvement.
+ Ability to work effectively in a diverse and inclusive team environment
Work in a Way That Works for You
We promote a healthy work/life balance with numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals. We offer flexible working hours to help you fit everything in and work when you are most productive.
About the Business
RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organizations. With a presence in 25 countries across 42 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX.
Equal Opportunity Employer
RELX is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you need accommodation or adjustment, please let us know by completing our Applicant Request Support Form or contacting 1- .
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We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
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Sales Operations Executive

Benoni, Gauteng DevFinders

Posted 10 days ago

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Job Description

About Us
We’re a vibrant and fast-growing cleaning agency based in the UK, dedicated to providing top-tier service to our clients. As our business continues to expand, we’re seeking a motivated, personable, and high-energy Sales Operations Executive with a background in the cleaning industry or wider service sectors. If you excel in relationship-building, closing deals, and hitting ambitious targets, we want to connect with you!

Main Responsibilities

  • Proactively reach out to prospective clients to present and promote our suite of cleaning services.

  • Identify each customer’s unique needs to offer customised cleaning solutions.

  • Convert warm and hot leads into confirmed appointments by clearly showcasing the benefits of our offerings.

  • Maintain a thorough understanding of our service range to confidently respond to inquiries.

  • Build and nurture strong client connections to encourage loyalty and referrals.

  • Strive to meet—and consistently exceed—monthly sales goals and KPIs.

  • Keep detailed, accurate records of client communications and sales progress in our CRM system.

  • Handle follow-ups, answer questions, and manage concerns in a professional, solution-focused manner.

What You Bring to the Role

  • At least 2 years of sales experience, preferably within the cleaning or general service industry (e.g., move-out cleans, deep cleaning, carpet services).

  • A solid record of achieving or surpassing sales targets.

  • Strong communication skills (verbal and written), with a customer-centric mindset.

  • Highly driven, organised, and comfortable working independently in a remote setup.

  • Access to a dependable laptop, stable internet connection, and backup power/connection options.

  • Familiarity with CRM software for managing pipelines and client interactions.

  • Composed under pressure with a talent for addressing objections.

  • Proficient with Microsoft Office tools like Word, Excel, and Outlook.

  • Confident negotiator who handles client concerns with professionalism and empathy.

What’s in It for You

  • Basic monthly salary of R8,000, plus unlimited commission potential (realistic OTE up to R25,000/month).

  • Generous leave policy with 40 paid days off annually.

  • Extra compensation for holiday season work, where applicable.

  • A collaborative, positive work culture with ongoing training and professional development.

Think You’ve Got What It Takes?
If you’re confident, persuasive, and driven—and can sell with charisma—we’d love to have you join the team! As Sir Richard Branson once said, “Train people well enough so they can leave, treat them well enough so they don’t want to.” We’re looking for the right attitude—bring the energy, and we’ll provide the tools.

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