81 Sales Enablement jobs in South Africa

Join to apply for the Sales Enablement Manager role at Entersekt

Join to apply for the Sales Enablement Manager role at Entersekt

Why Entersekt

Founded over 16 years ago, with more recent investments from Accel-KKR, Entersekt is a leader in digital banking fraud prevention and payment security, including mobile authentication, mobile app security, and 3-D Secure authentication for issuers, acquirers and payment networks. We offer highly scalable products with a track record of success across multiple continents.

Entersekt enables secure digital transactions for leading financial institutions globally. We exist to create a world where everyone can transact digitally without fear or compromise. Currently, we protect the digital transactions of over 210 million active users on our platform and hold 120 active patents that recognize innovation in digital security, payments, and user experience. Entersekt offers customers secure authentication and digital payments experiences that remove unnecessary friction. Entersekt has a diverse product portfolio and aggressive roadmap that positions the company well to sustain competitive advantage as it expands globally with emphasis on North America and European markets.

The Role

The Sales Enablement Manager will develop and execute strategies which empower our Sales Team with the right tools, content and training to improve efficiency and drive revenue growth. This role is critical in ensuring that our sales team is equipped with the knowledge and skills needed to close deals effectively.

As part of the Sales Operations team, the Sales Enablement Manager will collaborate closely with Sales Directors, Inside Sales, Marketing, and Product teams to optimize sales performance through sales content management, onboarding programs and ongoing training.

Responsibilities

• Sales Process Optimization & Sales Effectiveness
• Maintain the sales process and methodology repository.
• Implement best practices to improve sales productivity, shorten sales cycles, and increase conversion rates.
• Coordinate input dependencies from other teams (such as Information Security, Legal, Finance, etc).
• Track and analyze sales performance data to identify areas for improvement.
• Conduct regular feedback sessions with Sales representatives to refine sales enablement strategies.

• Sales Collateral Management
• Create and maintain a best practice guideline (process and structure) for a centralized Sales and Account Management collateral repository.
• Maintain the centralized repository of sales collateral, account documentation, due diligence information and training materials.
• Ensure alignment between Sales, Marketing, and Product teams to create effective sales content.
• Optimize the use of Salesforce, Gong, SharePoint, or other sales tools to drive Sales Team productivity.

• Sales Training & Onboarding
• Develop and manage a structured onboarding program for new sales hires, ensuring fast ramp-up times.
• Create and deliver ongoing sales training programs on products, sales methodologies, and competitive positioning – utilizing tools such as the Entersekt University.

• Cross-Functional Collaboration
• Work with Marketing to ensure sales teams have relevant content for each stage of the buyer's journey.
• Collaborate with Product & Sales Teams to provide training on new product features and market positioning.
• Partner with Sales Leadership to align enablement initiatives with sales goals.
  

• 1 - 2 years of experience in Sales Enablement, Sales Training, or Sales Operations, ideally within a B2B SaaS or FinTech environment.
• Exposure to or involvement in designing and implementing sales onboarding, training programmes, and enablement strategies.
• Strong understanding of B2B sales processes and methodologies (e.g. MEDDICC, Challenger, SPIN), with an ability to support teams through various stages of the sales cycle.
• Experience working with tools such as Salesforce, Confluence, Gong, SharePoint, or similar sales enablement and content management platforms.
• Comfortable using data and feedback to iterate on training programs, measure enablement impact, and make process improvements.
• Ability to collaborate effectively across teams, especially with Sales, Marketing, Product, and Sales Operations.
• Strong verbal and written communication skills, with a talent for simplifying complex information into usable sales assets.
• Experience with digital content creation or learning management systems (LMS) is a plus.
• Familiarity with compliance considerations in highly regulated industries (e.g. Financial Services) would be an advantage.
  
  

• Proactive & Self-Starter - Takes initiative and thrives in a fast-paced, evolving environment.
• Collaborative - Works well with cross-functional teams and builds strong relationships.
• Detail-Oriented - Ensures accuracy in content and processes while keeping the big picture in mind.
• Adaptable & Agile - Quickly adjusts strategies based on feedback and changing market conditions.
• Excellent Communicator - Can convey complex ideas in a simple, compelling way.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Sales and Business Development

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Midrand, Gauteng, South Africa 4 weeks ago

City of Johannesburg, Gauteng, South Africa 4 weeks ago

Pretoria, Gauteng, South Africa $1,600.00-$,800.00 6 days ago

Johannesburg Metropolitan Area 23 hours ago

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Cape Town, Western Cape, South Africa 3,000.00- 3,500.00 1 month ago

Cape Town, Western Cape, South Africa 3,000.00- 3,500.00 1 month ago

Johannesburg, Gauteng, South Africa 3,000.00- 3,500.00 1 month ago

Cape Town, Western Cape, South Africa 3,000.00- 3,500.00 2 months ago

Johannesburg, Gauteng, South Africa 3,000.00- 3,500.00 1 month ago

Port Elizabeth, Eastern Cape, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 1 day ago

Johannesburg, Gauteng, South Africa 6 days ago

Cape Town, Western Cape, South Africa 3,000.00- 3,500.00 1 month ago

Johannesburg, Gauteng, South Africa 3,000.00- 3,500.00 2 months ago

Cape Town, Western Cape, South Africa 3,000.00- 3,500.00 2 months ago

Cape Town, Western Cape, South Africa 1 month ago

Cape Town, Western Cape, South Africa 1,600.00- 1,800.00 6 days ago

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Job category: Banking, Finance, Insurance. Stockbroking

Contract: Permanent

Remuneration: Market Related

EE position: Yes

WHY JOIN THE JSE? The JSE recognises that its success and strength depend on the quality of its employees. We are committed to fostering a culture of continuous learning and high standards of performance. Our employee wellness programme is designed to encourage work-life balance for employees. We naturally seek to empower staff and encourage diversity and opportunities for all.

The purpose of this role is to enable the JSE Market Data Sales team to drive revenue growth by providing proactive coordination, client engagement, and operational enablement. This includes administering contracts, supporting billing implementation, tracking billing accuracy, and managing lower-tier client relationships. The role also contributes to basic sales activities, ensures smooth onboarding and service delivery, and acts as a reliable back-up to the sales team. By bridging client needs with internal processes, this role plays a critical part in enhancing client satisfaction, operational efficiency, and sales team effectiveness. It will also function as a useful pipeline for future account management roles.

Key Responsibilities

Results Delivery

• Support the sales team by administering contracts, coordinating with the sales support admin team for billing implementation, and tracking billing accuracy to ensure alignment with client agreements and revenue targets
• Take ownership of lower-tier clients by managing their sales and service needs, contributing to revenue through basic sales activities and client retention efforts
• Participate in and offer low-level support for new product campaigns by assisting with client communication, tracking engagement, and coordinating internal follow-ups to ensure campaign effectiveness and visibility
• Apply cost effectiveness principles in everyday delivery to contribute to achievement of departmental financial targets
• Track progress against agreed timeframes by capturing activities onto the sales and management system while having status update meetings with direct manager
• Contribute to the overall JSE revenue and business objectives by providing quality and professional services to clients
• Ensure that all results delivered cost effectively through continuous obligation to review processes and determine the most efficient and cost effective procedures; escalate suggestion and input in order to be evaluated for implementation
• Provide quality assured deliverables in accordance with divisional and JSE standards which will enable on time delivery of divisional outputs and timeous client billing in support of reaching the divisional revenue targets

Stakeholder RelationshipManagement

• Follow up with clients on outstanding documentation, billing queries, and contract-related matters to ensure smooth onboarding and ongoing service delivery
• Play a key role in new agreement roll-outs by coordinating timelines, following up on deliverables, and acting as a liaison between clients and the support team to ensure smooth implementation and resolution of queries
• Establish contact with assigned clients to build rapport, gather feedback, and identify potential areas for upselling and cross-selling
• Assist in preparing for and participating in client meetings alongside sales team to gain exposure to strategic account management
• Maintain a client contact plan for lower-tier clients to ensure consistent communication and relationship development
• Develop working relationship with stakeholders and relevant internal teams and maintain up to date understanding of their requirements through various methods of interaction and communication to ensure that deliverables are in line with the quality in support of agreed objective as outlined in the Market Data Operational Plan
• Build strategic and sustainable relationships with stakeholders through constructive engagements and internal meetings to cultivate trust and to evaluate delivery against objectives as per quality and timeline agreement as well as to obtain insight into their future requirements
• Ensure understanding of stakeholders’ expectations though viewing of the requirements as outlined in the Market Data Divisional Operational Plan, which will provide clarity on the quality as well as the expected timelines of delivery in order ensure timeous delivery of quality outputs

Process Management

• Provide back-up support to the sales team during peak periods or staff absence, ensuring continuity of service and client engagement
• Follow up on new agreements and agreement updates to ensure all steps in the sales process are completed timeously, coordinating with clients and internal teams to avoid delays and ensure smooth progression from agreement to enablement
• Send welcome letters to new clients and, where applicable, provide clear instructions on how to report monthly usage to ensure compliance and accurate billing
• Prepare documentation for campaigns, client meetings, and roadshows, including compiling client profiles, arranging marketing material, and coordinating client gifts to support impactful and professional engagements
• Manage own delivery against agreed deliverables and set timelines, identify obstacles to delivery and take appropriate action where required
• Consult with line manager on a continual basis to review progress against department plans and targets and to identify areas where corrective actions are required to ensure delivery of agreed results

Experience required:

• 3 years’ work experience in sales support in a corporate environment, preferably in Financial Services.

Qualifications required:

• Diploma in Administration, Commerce or similar degree.

Welcome to Huble , a HubSpot’s 2024 global partner of the year! We are a global HubSpot, AI, marketing & creative consultancy enabling mid-market and enterprise businesses move faster, adapt smarter, and innovate freely—by building their business around HubSpot’s CRM. We believe in striking a balance between professionalism and being human.

As a CRM Sales Enablement Consultant , you'll be at the forefront of revolutionizing our customers' sales performance, guiding them in the adoption of top-tier sales processes, technology, and enablement strategies.

To be successful in this role you need to be a strategic, innovative, and results-oriented professional who excels at bridging business objectives with effective sales execution.

You'll collaborate closely with clients to assess and enhance their sales and service processes, utilizing the HubSpot platform and various technologies to fuel business growth. This position demands proficiency in sales processes, revenue operations, sales enablement, and CRM strategy, as well as a passion for spearheading digital transformation.

Here are a few of the tasks you'll get to work on

1) Sales & Service Process Optimization

• Assess and optimize client sales and service processes across various industries, including
• New business and customer retention sales processes
• Channel and self-service sales processes
• Qualifying matrices (BANT, MEDDIC)
• Compensation and incentivization processes
• Design and implement scalable sales and go-to-market strategies to achieve client goals.
• Deliver best-in-class consultancy on sales, revenue, and service operations.

2) Be an expert in sales and service best practices

• Stay updated on sales/service methodologies to provide recommendations for various industries.
• Understand sales and service tools and their alignment with strategic goals.
• Provide expertise in HubSpot's sales, service, and CRM options; candidates without HubSpot experience will be considered if they exhibit strong analytical skills and a quick learning ability.

3) Develop and execute training and adoption strategies

• Develop and implement comprehensive training plans for process and technology adoption.
• Formulate long-term strategies and share best practices to enhance adoption and facilitate change management.
• Communicate effectively and engage in open discussions with clients about progress and challenges.

4) Support team growth and mentor fellow consultants

• Serve as a knowledgeable resource for fellow consultants, demonstrating internal value.
• Offer constructive feedback and suggest improvements to current consulting practices and internal procedures.
• Assume a leadership position in client projects, delivering strategic insights to team members and working collaboratively to ensure outstanding service.

️ To excel in this role, you should have the following

• Mid to Senior years of work experience in sales consulting, revenue operations, sales management, or B2B sales strategy working with sales teams.
• Certified instructor in Sandler, Winning by Design, Dale Carnegie or similar is preferable.
• Proven expertise in sales process design, sales enablement, sales organizational design, remuneration policy design, sales strategy development,and CRM requirements gathering.
• Strong understanding of sales methodologies, forecasting, and sales analytics.
• Hands-on experience with HubSpot, Salesforce, Microsoft Dynamics, or equivalent CRM platforms.

️These personal qualities are key to your success

Strategic & Analytical Thinking

• Ability to analyze complex sales processes and design scalable, effective solutions.
• Strong business acumen and ability to align sales strategy with overall company goals.
• Passion for data-driven decision-making and performance measurement.

Communication & Leadership

• Exceptional client-facing skills, with the ability to build relationships with stakeholders at all levels.
• Strong presentation and facilitation skills—able to drive workshops and executive discussions.
• Experience leading cross-functional teams and mentoring junior consultants.

Tech-Savvy & Growth-Oriented

• Deep knowledge of sales technology, automation tools, and CRM integrations.
• A continuous learning mindset—staying up to date with industry trends and new sales enablement technologies.
• Comfortable working in a fast-paced, high-growth environment.

Meet the Team

You will collaborate closely with Amy Dwyer (Chief Strategy & Solution Officer), and will receive additional support from Tony Kennard (Sales Consulting Team Lead).

️Interview Process

• 1st Interview (30 min)
• Presentation Interview (60 min)
• Final Interview (30 min)

We aim to complete the process in under 3 weeks (subject to availability).

As part of the remuneration package, you will receive the following

• Remote work - Enjoy the freedom of working from anywhere.
• Load-shedding support - We provide a power station to help you during load-shedding.
• ? Home office budget - Create your optimal workspace with a budget for a desk and chair.
• IT Equipment - Choose between a MacBook or Windows laptop, plus a monitor and mouse.
• Generous annual leave - Take advantage of 18 days of annual leave, plus 2 extra days for special occasions like your birthday.
• Flexible schedule - We understand and accommodate your personal needs, whether it's for leisure or family commitments.
• Huble Swag - Show off your Huble pride with our awesome swag.
• Medical Aid - Get subsidized cover on your health related needs.

Keen to Huble with us?

If you are ready to take on this exciting opportunity and join our team, we would love to hear from you. Apply today and let's Huble together!

NB - Please note that candidates must have the legal right to work in South Africa.

Please note that we have not enlisted the help of external recruiters for this role. If contacted by someone outside of Huble who does not have the @hubledigital.com email domain, please inform us immediately. Thank you!

Welcome to Huble, a HubSpot 2024 global partner of the year! We are a global HubSpot, AI, marketing & creative consultancy enabling mid-market and enterprise businesses to move faster, adapt smarter, and innovate freely—by building their business around HubSpot’s CRM. We believe in striking a balance between professionalism and being human.

As a Senior CRM Sales Enablement Consultant (internally referred to as a Senior Sales Consultant), you'll be at the forefront of revolutionizing our customers' sales performance, guiding them in adopting top-tier sales processes, technology, and enablement strategies.

To succeed in this role, you need to be a strategic, innovative, and results-oriented professional who excels at bridging business objectives with effective sales execution.

You'll collaborate closely with clients to assess and enhance their sales and service processes, utilizing the HubSpot platform and various technologies to fuel business growth. This position demands proficiency in sales processes, revenue operations, sales enablement, and CRM strategy, as well as a passion for spearheading digital transformation.

Here are some of the tasks you'll work on:

1. Sales & Service Process Optimization

• Assess and optimize client sales and service processes across various industries, including:
• New business and customer retention sales processes
• Channel and self-service sales processes
• Qualifying matrices (BANT, MEDDIC)
• Compensation and incentivization processes
• Design and implement scalable sales and go-to-market strategies to achieve client goals.
• Deliver best-in-class consultancy on sales, revenue, and service operations.

1. Be an expert in sales and service best practices

• Stay updated on sales / service methodologies to provide recommendations for various industries.
• Understand sales and service tools and their alignment with strategic goals.
• Provide expertise in HubSpot's sales, service, and CRM options; candidates without HubSpot experience will be considered if they exhibit strong analytical skills and a quick learning ability.

1. Develop and execute training and adoption strategies

• Develop and implement comprehensive training plans for process and technology adoption.
• Formulate long-term strategies and share best practices to enhance adoption and facilitate change management.
• Communicate effectively and engage in open discussions with clients about progress and challenges.

1. Support team growth and mentor fellow consultants

• Serve as a knowledgeable resource for fellow consultants, demonstrating internal value.
• Offer constructive feedback and suggest improvements to current consulting practices and internal procedures.
• Assume a leadership position in client projects, delivering strategic insights to team members and working collaboratively to ensure outstanding service.

To excel in this role, you should have the following:

• Mid to senior years of work experience in sales consulting, revenue operations, sales management, or B2B sales strategy working with sales teams.
• Certified instructor in Sandler, Winning by Design, Dale Carnegie, or similar is preferable.
• Proven expertise in sales process design, sales enablement, sales organizational design, remuneration policy design, sales strategy development, and CRM requirements gathering.
• Strong understanding of sales methodologies, forecasting, and sales analytics.
• Hands-on experience with HubSpot, Salesforce, Microsoft Dynamics, or equivalent CRM platforms.

These personal qualities are key to your success:

• Ability to analyze complex sales processes and design scalable, effective solutions.
• Strong business acumen and ability to align sales strategy with overall company goals.
• Passion for data-driven decision-making and performance measurement.

• Exceptional client-facing skills, with the ability to build relationships with stakeholders at all levels.
• Strong presentation and facilitation skills—able to drive workshops and executive discussions.
• Experience leading cross-functional teams and mentoring junior consultants.

• Deep knowledge of sales technology, automation tools, and CRM integrations.
• A continuous learning mindset—staying up to date with industry trends and new sales enablement technologies.
• Comfortable working in a fast-paced, high-growth environment.

Meet the Team

You will collaborate closely with Amy Dwyer (Chief Strategy & Solution Officer) and will receive additional support from Tony Kennard (Sales Consulting Team Lead).

Interview Process

• 1st Interview (30 min)
• Presentation Interview (60 min)
• Final Interview (30 min)

We aim to complete the process in under 3 weeks (subject to availability).

As part of the remuneration package, you will receive:

• Remote work - Enjoy the freedom of working from anywhere.
• Load-shedding support - We provide a power station to help you during load-shedding.
• Home office budget - Create your optimal workspace with a budget for a desk and chair.
• IT Equipment - Choose between a MacBook or Windows laptop, plus a monitor and mouse.
• Generous annual leave - Take advantage of 18 days of annual leave, plus 2 extra days for special occasions like your birthday.
• Flexible schedule - We understand and accommodate your personal needs, whether it's for leisure or family commitments.
• Huble Swag - Show off your Huble pride with our awesome swag.
• Medical Aid - Get subsidized cover on your health-related needs.

Keen to Huble with us?

If you are ready to take on this exciting opportunity and join our team, we would love to hear from you. Apply today and let's Huble together!

NB - Please note that candidates must have the legal right to work in South Africa.

Please note that we have not enlisted the help of external recruiters for this role. If contacted by someone outside of Huble who does not have the @hubledigital.com email domain, please inform us immediately. Thank you!

Welcome to Huble , a HubSpot’s 2024 global partner of the year! We are a global HubSpot, AI, marketing & creative consultancy enabling mid-market and enterprise businesses move faster, adapt smarter, and innovate freely—by building their business around HubSpot’s CRM. We believe in striking a balance between professionalism and being human.

As a CRM Sales Enablement Consultant , you'll be at the forefront of revolutionizing our customers' sales performance, guiding them in the adoption of top-tier sales processes, technology, and enablement strategies.

To be successful in this role you need to be a strategic, innovative, and results-oriented professional who excels at bridging business objectives with effective sales execution.

You'll collaborate closely with clients to assess and enhance their sales and service processes, utilizing the HubSpot platform and various technologies to fuel business growth. This position demands proficiency in sales processes, revenue operations, sales enablement, and CRM strategy, as well as a passion for spearheading digital transformation.

Here are a few of the tasks you'll get to work on

1) Sales & Service Process Optimization

• Assess and optimize client sales and service processes across various industries, including
• New business and customer retention sales processes
• Channel and self-service sales processes
• Qualifying matrices (BANT, MEDDIC)
• Compensation and incentivization processes
• Design and implement scalable sales and go-to-market strategies to achieve client goals.
• Deliver best-in-class consultancy on sales, revenue, and service operations.

2) Be an expert in sales and service best practices

• Stay updated on sales/service methodologies to provide recommendations for various industries.
• Understand sales and service tools and their alignment with strategic goals.
• Provide expertise in HubSpot's sales, service, and CRM options; candidates without HubSpot experience will be considered if they exhibit strong analytical skills and a quick learning ability.

3) Develop and execute training and adoption strategies

• Develop and implement comprehensive training plans for process and technology adoption.
• Formulate long-term strategies and share best practices to enhance adoption and facilitate change management.
• Communicate effectively and engage in open discussions with clients about progress and challenges.

4) Support team growth and mentor fellow consultants

• Serve as a knowledgeable resource for fellow consultants, demonstrating internal value.
• Offer constructive feedback and suggest improvements to current consulting practices and internal procedures.
• Assume a leadership position in client projects, delivering strategic insights to team members and working collaboratively to ensure outstanding service.

️ To excel in this role, you should have the following

• Mid to Senior years of work experience in sales consulting, revenue operations, sales management, or B2B sales strategy working with sales teams.
• Certified instructor in Sandler, Winning by Design, Dale Carnegie or similar is preferable.
• Proven expertise in sales process design, sales enablement, sales organizational design, remuneration policy design, sales strategy development,and CRM requirements gathering.
• Strong understanding of sales methodologies, forecasting, and sales analytics.
• Hands-on experience with HubSpot, Salesforce, Microsoft Dynamics, or equivalent CRM platforms.

️ These personal qualities are key to your success

Strategic & Analytical Thinking

• Ability to analyze complex sales processes and design scalable, effective solutions.
• Strong business acumen and ability to align sales strategy with overall company goals.
• Passion for data-driven decision-making and performance measurement.

Communication & Leadership

• Exceptional client-facing skills, with the ability to build relationships with stakeholders at all levels.
• Strong presentation and facilitation skills—able to drive workshops and executive discussions.
• Experience leading cross-functional teams and mentoring junior consultants.

Tech-Savvy & Growth-Oriented

• Deep knowledge of sales technology, automation tools, and CRM integrations.
• A continuous learning mindset—staying up to date with industry trends and new sales enablement technologies.
• Comfortable working in a fast-paced, high-growth environment.

Meet the Team

You will collaborate closely with Amy Dwyer (Chief Strategy & Solution Officer), and will receive additional support from Tony Kennard (Sales Consulting Team Lead).

️ Interview Process

• 1st Interview (30 min)
• Presentation Interview (60 min)
• Final Interview (30 min)

We aim to complete the process in under 3 weeks (subject to availability).

As part of the remuneration package, you will receive the following

• Remote work - Enjoy the freedom of working from anywhere.
• Load-shedding support - We provide a power station to help you during load-shedding.
• ? Home office budget - Create your optimal workspace with a budget for a desk and chair.
• IT Equipment - Choose between a MacBook or Windows laptop, plus a monitor and mouse.
• Generous annual leave - Take advantage of 18 days of annual leave, plus 2 extra days for special occasions like your birthday.
• Flexible schedule - We understand and accommodate your personal needs, whether it's for leisure or family commitments.
• Huble Swag - Show off your Huble pride with our awesome swag.
• Medical Aid - Get subsidized cover on your health related needs.

Keen to Huble with us?

If you are ready to take on this exciting opportunity and join our team, we would love to hear from you. Apply today and let's Huble together!

NB - Please note that candidates must have the legal right to work in South Africa.

Please note that we have not enlisted the help of external recruiters for this role. If contacted by someone outside of Huble who does not have the @hubledigital.com email domain, please inform us immediately. Thank you!

Sales Process & Services Manager Johannesburg

Salary : R60-70K Per Month

Purpose of Position :

Complement Recruitment is recruiting for a Sales Process & Service Manager for a permanent position based in Johannesburg, Gauteng. Located in the Woodmead office, you will support the Group Sales Manager in driving growth, optimizing operations, and leading high-performing teams to success.

Apply directly for this job by clicking here -

Minimum Requirements, Qualifications, and Skills:

• A Bachelor's Degree / Diploma in Business Administration, Sales, Marketing, or a related field.
• Minimum of 5 years experience in a sales environment, with at least 3 years in a management role focusing on optimization.
• Strong leadership and management expertise.
• Proficiency in Microsoft Office (especially Excel).
• Experience in Customer Relations Management (CRM) will be an advantage.
• Results-driven with a strong focus on exceeding targets.
• Highly customer-focused, with resilience to perform under pressure.
• Skilled in coaching, mentoring, and fostering a collaborative team environment.
• The ability to influence and lead change effectively.
• A strong work ethic and flexibility to support a 24-hour operating business that thrives on innovation and excellence.

Duties :

• Sales and operations management to ensure smooth processes and exceptional customer service.
• Leadership and team development to drive departmental and organizational success.
• Quality management and process and systems optimization to align with evolving business goals.
• Analyze and apply insights to achieve data-driven decision making and measurable results.
• A dynamic leader with a passion for service excellence and ready to lead and inspire.

Find us on social media.

We are a premier safari travel company dedicated to curating exceptional bespoke experiences for our global clientele. To maintain the highest levels of service and operational excellence, we are hiring a Sales Quality & Process Coordinator to oversee quality assurance, process compliance, and day-to-day sales operations support.

This role is pivotal in ensuring our sales consultants deliver accurate, high-quality quotes and confirmed bookings while adhering strictly to our internal standards and procedures.

Key Responsibilities

Quality Assurance & Process Compliance

• Review consultants' quotes for accuracy, destination expertise, and alignment with company quality standards.
• Audit confirmed bookings to ensure procedures are properly followed and documentation is complete.
• Ensure consultants consistently follow the company's defined sales process and correctly utilize all tools, templates, and systems.
• Listen to sales calls to assess quality, tone, engagement, and compliance with brand expectations.
• Perform call tracking and auditing, providing feedback and identifying trends for improvement.
  
  

• Guide consultants on how to send invoices, which templates to use, and what booking information is required.
• Ensure consultants follow proper procedures when confirming bookings with suppliers, including best practices for accuracy and timelines.
• Act as a point of contact for escalation procedures when issues arise during the sales or confirmation process.
• Work closely with the finance and operations teams to streamline the handover process from sales to post-sale support.
• Be the bridge between sales performance and operational excellence, ensuring cohesion between teams and consistent delivery across the client journey
  
  

• Strong enforcer of standards while remaining approachable and respectful.
• Conflict management skills to navigate pushback, miscommunication, or non-compliance constructively.
• Coaching mindset with the ability to guide consultants without micromanaging.
• Diplomatic communicator who can deliver feedback clearly and positively.
• Detail-oriented, analytical, and process-driven, with a passion for getting things right.
• Ability to work collaboratively across departments and build trust among diverse teams.
• Naturally assertive with the tact to enforce compliance while supporting team morale
  
  

• Proven experience in quality assurance, operations coordination, or sales support in the travel or hospitality industry.
• Strong attention to detail and familiarity with quoting and booking systems.
• Excellent communication and interpersonal skills for providing constructive feedback.
• Process-driven mindset with the ability to enforce compliance and uphold standards.
• Experience working with CRMs, booking platforms, and sales call recording tools.
• Knowledge of safari travel and African destinations is highly advantageous

We are looking for a Sales Trainer to design and deliver educational programs for our sales teams.

Sales Trainer responsibilities include conducting skills gap analyses, preparing learning material and evaluating results after each training session. For this role, you will work closely with our salespeople to identify challenges they face on-the-job and recommend ways to increase productivity.

Ultimately, you will help increase the overall performance of our sales teams and ensure they have the skills to achieve their goals.

Learning & Development

• Conduct training needs analysis
• Develop, compile and maintain training manuals, records and support materials as needs arise, ensuring that material remains current and relevant
• Create, schedule and deliver training programmes focused on learning methods and based on employee needs, business priorities and best practice
• Monitor and evaluate the effectiveness of training by deploying measurement and feedback tools that track outcomes and ensure alignment of objectives as well as to assess learners
• Provide technical support and expertise through query resolution in support of the business in overall development of employees
• Provide support with regard to new projects and technology
• Design learning material by applying innovative techniques and best practices for effective delivery of content
• Design and maintain functional and technical learning programme content and assessments
• Design e-learning material (storyboards)
• Design infographics, graphics, presentations and other
• Develop e- Learning material to meet the defined and intended outcome of the training and suggest further action (i.e. observations)
• Align learning material to meet best practices for learning
• Develop programme content in line with quality standards for quality implementation purposes
• Upload and test signed-off learning material on the LMS
• Ensure learner understanding of material/subject matter by designing and developing assessment tools (pre and post) to assess strengths and developmental areas
• Advise leadership on development issues based on the outcome of the assessments and provide reports to business on development gaps and completion rates
• Ensure that assessments meet the agreed quality standards

Project Management

• Initiate requested project y arranging and conducting kick-off meetings with relevant business units
• Conduct needs assessments on training needs as required/identified by business by asking relevant questions, why, how, what etc.)
• Consult with business areas to agree on reasonable and achievable deadlines
• Facilitate joint analysis and design sessions, conduct business interviews and other information gathering techniques in order to determine learning material requirements
• Develop and present a sales training proposal and plan based on the needs assessment and make sound recommendations/provide effective and quality solutions to meet the identified need
• Implement training and development plans
• Plan and implement learning programmes
• Coordinate resources associated with the design, development, testing and implementation phases of course content to ensure quality deliverables
• Ensure that all proposals, training material, project milestones are signed off by the HR Director
• Monitor achievement of project deliverables on a weekly basis and report on project status to the HR Manager/HR Director
• Escalate any unresolvable queries/issues/challenges to the HR Manager/HR Director

Capability B ilding 

• Discuss and explain feedback to the relevant business units to improve the overall quality of service.

• Map the need for training and refresher programs to be initiated
• Design capacity development interventions in collaboration with business units and coordinate the implementation of learning programs and coaching activities to address areas of development.
• Ensure targeted communication and capacity building programs in the performance management process to enable managers to effectively evaluate and measure individual and team performance and to optimize performance and productivity.
• In liaison with the Business Unit Managers and Talent Management teams, contribute to the implementation and management of employee development and talent management initiatives to address performance gaps related to capacity/knowledge gaps among employees.
• Prepare and analyze Performance Improvement reports for the Management team to review.
• Utilize reports on performance results for the development of action plans for agents.
• Provide feedback and input into enhancements of processes, training and systems based on trends.
• Fostering a culture of results, innovation, and quality assurance within the organisation.

Wo k collaboratively  
Build a culture of respect and understanding across the organisation
• Recognise outcomes which resulted from effective collaboration between teams
• Build cooperation and overcome barriers to information sharing, communication, and collaboration across the organisation
• Facilitate opportunities to engage and collaborate with internal and external stakeholders to develop joint solutions

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained 
• Demonstrate consistent application of internal procedures 
• Plan and prioritise, demonstrating abilities to manage competing demands 
• Demonstrate abilities to anticipate and manage change 
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs