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Job Summary
Job Description
Utilize your 5 years' experience within a Banking Service Industry, minimum 3 years' experience in Customer Relationship Management to build and optimize market networks, ability to collaborate across internal and external platforms to build solid pipelines for business growth, across volume and value. Duties include Planning & growth, Driving Retail acquisition and business growth, Competitor analysis and insights, Financial/commercial acumen, strong selling skills, deal structuring and proposing, leads generation, B-degree in Finance, Commerce or Banking (NQF level 6.) NQF 7 preferred. A FAIS recognized qualification min 120 credits and RE5/1 Certificate completed.

Education
Further Education and Training Certificate (FETC)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Requisition Number-

Closing Date-22 September 2025

Location-North West - Rustenburg

Job Family
Sales and Services

Career Stream
Relationship Management

Leadership Pipeline
Manager of Others

FAIS Affected
FAIS Affected - Yes

Job Purpose
To lead, guide, support and coach front-line staff to execute effectively upon the business strategy, enabling the delivery of banking solutions to relevant market segments; ensure client centric experiences that builds sustainable client relationships.

*Job Responsibilities *

• Ensure team deliver on all targeted products and services as measured through the relevant client management systems and the contribution statement.
• Achieve quality and turnaround standards through relevant systems, processes and procedures.
• Understand and respond to client's business, personal and household needs.
• Understand and apply the bank's risk and credit policy and manage client expectations accordingly.
• Improve team efficiency and effectiveness continuously.
• Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems.
• Build sound client relationships with staff and instil trust amongst clients that Nedbank is best placed to manage the complexity of their business, personal and household requirements.
• Lead teams to build and maintain effective professional relationships with low to high value profile clients through contact management.
• Lead teams to engage clients and in a manner that is relevant to their specific circumstances.
• Manage bankers to unearth sales / solution opportunities and to create advocates among their clients.
• Support teams to deliver quality client engagements.
• Manage escalated client complaint to ensure agile resolution.
• Ensure and apply compliance with Risk standards by completing specified compliance training and ensuring that teams complete theirs.
• Ensure teams execute on the client centric objectives.
• Ensure adherence to relevant systems, processes, standards, protocols, procedures and take corrective action where necessary.
• Improve client service delivery when providing tailor made financial solutions and client service.
• Manage performance of staff through regular engagements.
• Review team's work output and deliverables and ensure corrective action is taken.
• Mentor and coach staff on identified performance gaps and track corrective action.
• Create a collaborative environment of teamwork that will ensure motivated staff that shares knowledge and information to enable decision making.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders.
• Maintain a capable high performing team and ensure an environment for optimal performance.
• Ensure self and team understand and embrace the Nedbank Vision and Values.
• Manage the on boarding process of new employees.
• Attend and apply learning from relevant training programs.
• Ensure transformational targets are met for own team through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list. Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
• Participate in culture surveys and address issues raised to improve results through the implementation of action plans.
• Create a client service culture through various required interventions.
• Support and encourage staff to participate and support corporate responsibility initiative.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• Must have 7 years' experience in Sales banking environment
• Must have Regulatory KI Exam (RE1)

*Technical / Professional Knowledge *

• Business terms and definitions
• Communication Strategies
• Governance, Risk and Controls
• Credit management principles and requriements
• Principles of financial management
• Banking procedures
• Business Acumen
• Relevant regulatory knowledge
• Business writing skills
• Microsoft Office

Behavioural Competencies

• Adaptability
• Aligning and Executing Sales Strategy
• Coaching the Sales Team
• Delegation and Empowerment
• Driving Innovation
• Guiding Sales Transformation
• Making Sales Operations Decisions
• Targeting Sales Opportunities

Disclaimer
Preference will be given to candidates from the underrepresented groups
Please contact the Nedbank Recruiting Team at
Please contact the Nedbank Recruiting Team