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• Complaint Process

• Membership »

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• Adventure Tourism
• World Record Attempt
• Golf Tourism
• Tourism Business Incubator

• Safety and Security

• News and Events »

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• Events & Training
• Photo Gallery

• Tourism Industry Calendar

• SATSA Resources »

• Library & Tools

• SATSA Products
• SATSA Training Academy
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• key account management production inbound tourismdmc cape town southern suburbs

Key Account Management (Production): Inbound Tourism/DMC, Cape Town Southern Suburbs

Career Dynamics Global

Cape Town, Western Cape

Full Time

Posted

5 days ago

Apply to this position

Role:
Key Account Management: Production, Inbound Tourism/DMC

Location:
CPT Southern Suburbs – Office based – Monday to Friday

Salary:
Highly Negotiable based on current earnings and experience.

Benefits Included

• Leading Inbound Tour Operator – specializing in Southern Africa, including SA, Botswana, Namibia, Zambia, Zimbabwe, and Mozambique.
• Our client is looking for a Key Account Manager (Production) to be based at their offices in CPT Southern Suburbs.
• An excellent opportunity to join the team and develop your career. In charge of Leisure Groups Production. Quoting and Costings.
• As a Senior Key Account Manager your main role is to retain top customers and nurture those key relationships over time.

Requirements And Skills

• Senior level – Minimum 5 years' Experience as KAM at an Inbound Tour Operator/DMC
• Quoting & Costings for inbound Groups and Group series from Europe and USA for Southern

Africa (Namibia/Botswana/Zimbabwe/Zambia/Mozambique)

• Product knowledge essential
• Negotiating with suppliers & Liaising with long established clients
• Liaising with the groups consultants who handle the operations and logistics.
• Experience in providing solutions based on customer needs.
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Excellent organizational skills, Ability in problem-solving and negotiation
• MS Office (Word, Excel & PowerPoint) (TOURPLAN, WETU are a PLUS)
• Fluent in English and have excellent written and verbal communication skills.

Responsibilities Will Include, But Not Limited To

• In charge of Leisure Groups Production. 3-4 Star Accommodation.
• Develop trust relationships with a client. Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Quotes, itineraries, reservations
• Serve as the link of communication between agents and operations.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play part in generating new sales (with the marketing / sales team) that will turn into long-lasting relationships.
• Be able to prepare regular reports of progress and forecasts for the director.

Please email your CV & Qualifications to and/or

Connect to our LinkedIn page -

Location

Cape Town

Apply to this position

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Contact Information

SATSA

Ground Floor, Rosebank Terrace North

23 Sturdee Avenue, Rosebank

Johannesburg, Gauteng 2196

South Africa

Phone:

Email:

Powered by

***
Employment Equity Policy Applies **

About the Company

Iveco in South Africa provides a wholistic approach to the local transport sector through value added services such as the brand's local finance offering – Iveco Capital - the Iveco preowned division and the Parts Distribution warehouse which runs at best-in-class levels of performance. Iveco South Africa's commercial head office and parts distribution centre is situated in Centurion, with dealers located across the country as well as in Southern Africa. Through a global vision and with international roots, Iveco has introduced products with European precision and tailored them to suit the Southern African market. During the over 25 years of local presence, Iveco South Africa has gone from supplying just a single model to offering a solution to every transport need. Throughout this period, Iveco has remained committed to making available some of the best commercial vehicles in the local industry.

About the Role

Drive Growth. Lead Change. Make Your Mark.

If you're a results-driven professional with
OEM experience
and a passion for
commercial vehicles
, this is your opportunity to lead with impact. We're looking for a confident, high-performing
Key Account Specialist
who's ready to build lasting partnerships, open new markets, and take ownership of our growth across
Light, Medium, and Heavy Commercial Vehicle
segments in Southern Africa.

This is a role for a
leader
— someone who wants to be seen, heard, and trusted to deliver measurable results.

Responsibilities you'll be driving

• Growth:
  Deliver volume and margin targets across all commercial vehicle categories.
• Market Influence:
  Expand our footprint among South Africa's top 20 Blue-Chip fleets.
• Strategic Selling:
  Lead key negotiations with national fleet clients and dealer groups.
• Ownership:
  Manage your territory and accounts like your own business.
• Leadership:
  Mentor and motivate your sales team to achieve ambitious targets.
• Collaboration:
  Work closely with Marketing, Product, and Finance to shape winning strategies.

Qualifications

• Bachelor's degree or equivalent experience in Business
• Bachelor's degree in marketing, Business or Economics is preferable
• Min. 5 years of sales experience in a similar role in the Commercial Vehicle Industry preferably with a Competitor within SACU or Southern Africa
• Proven Track Record of Excellence in New vehicle sales
• Extensive Knowledge of sales supporting finance, technical and administrative tools
• Experience in people management and development
• Excellent I.T. skills, Word, Excel & PowerPoint
• Experience in facilitation/coaching/training/presentations

You'll Thrive Here if You:

• Have
  OEM and commercial vehicle experience
  (LCV, MCV, or HCV).
• Are
  bold, confident, and self-motivated
  — you set high standards and deliver on them.
• Know how to
  build trust
  and influence at executive level.
• Move fast, think ahead, and stay calm under pressure.
• Love the satisfaction of turning opportunity into tangible results.

Your Edge:

You'll bring your energy, your voice, and your leadership to a role that values
performance, integrity, and progress
.

Here, you won't just sell — you'll
shape the direction
of a leading OEM brand in South Africa.

We're building a diverse, dynamic sales force that reflects the markets we serve.

Your perspective and drive can help us grow stronger, smarter, and closer to our customers.

What Success Looks Like:

• Consistent growth across LCV, MCV, and HCV categories
• Increased market share with key fleets and transport operators
• Profitable sales campaigns and strong pricing discipline
• A motivated, high-performing key account team
• A respected presence in the market and industry events

Why Join Us:

• Lead key national and regional accounts in a respected OEM.
• Gain visibility and recognition for your results.
• Work with a leadership team that backs your ideas and supports your growth.
• Be part of a company that celebrates excellence, initiative, and diversity.

If you're ready to drive change and build your legacy in the commercial vehicle industry — we want to hear from you. Apply now and bring your leadership, ambition, and courage to a team that's moving South Africa forward.

``

You will build and maintain strong Client relationships, schedule project delivery, manage Client feedback and satisfaction, and capture Client requirements, among other responsibilities. The successful candidate will be joining a fun and supportive team who value each others input. We encourage individuals to put forward innovative ideas on how we can work smarter and provide a better experience for our Clients. This role is one that requires a solutions-focused and proactive individual who shows initiative, you are making important day-to-day business decisions and need to be self-motivated, escalating as required. You are required to interface internally and externally. You will play a key role in ensuring our Clients receive a high-quality service through managing the often complex logistics surrounding the delivery of our services.

Collinson is a global loyalty and benefits company.

We use our expertise and products to craft customer experiences which enable some of the world's best known brands to acquire, engage and retain the most demanding and choice-rich customers. In particular, our unique expertise and insight into high earning, frequent travellers allows us to create products and solutions for our clients that inspire greater customer engagement to drive more profitable relationships, enrich their travel experiences, protect what matters and assist in in times of need.

While specialising in Financial Services, Travel and Retail, we also support clients in multiple sectors. We have worked with over 90 airlines, 20 hotel groups and more than 600 financial institutions and banks, with clients including Accor Hotels, Air France KLM, American Express, British Airways, Cathay Pacific, Diners Club, Mandarin Oriental, Mastercard, Radisson Hotel Group, Sephora, Visa and Vhi.

We take our 30 years' experience working with these kinds of household names in over 170 countries, and help our clients to deliver the smarter experiences it takes to differentiate their propositions, and help them win deeper devotion with their customers.

Collinson is a privately-owned entrepreneurial business with 2,000 passionate people working in 20 locations worldwide. Our solutions include Priority Pass, the world's best known airport experiences programme, while we are also the trusted partner behind many of the leading financial services, airline and hotel brand's reward programmes and loyalty initiatives.

Purpose of the job

To handle all complaints received in accordance within the business and if you can, regulatory guidelines, client service levels and company standards, ensuring that customers get a fair and independent review of any concerns raised. Complaints will be handled from escalations from policyholders and representatives via the complaints procedure. To Manage all escalated cases to completion.

Key Responsibilities

• To respond to all escalated complaints received from end consumers of Priority Pass, LoungeKey, Mastercard Airport Experiences, LoungeKey Pass and Lounge Pass via our Customer Service Team customers, meeting our obligations as a company and our governing regulations.

• To adhere to all company protocols and procedures

• To adhere to agreed internal complaint handling policies as well as ADR rules and regulations.
• To carryout full thorough and fair investigations of all complaints received.
• Manage own workloads in a smart and effective way.

• Highlight any customer experience or TCF issues whilst carrying out investigations with a view to preventing future complaints.

• To keep accurate and detailed records of all complaints, on Freshdesk, following correct company procedure to provide Root Cause analysis and reporting .

• To keep up to date with all internal knowledge and processes followed within our operations teams, to ensure you are up to date with all the latest complaint policy changes.

• Escalate training and competency issues to the Head of Consumer Operations and relevant Contact Centre operations leads.

• To manage the ADR process, oversee all ADR files and decisions, build a library of ADR outcomes and attend meetings where required to support decisions and outcomes made.
• To ensure that all effort is made to discuss the complaint and the subsequent outcome with the complainant.
• To manage and be responsible for any Compensation payments and managing the log and finance for these payments
• To Manage all GDPR requests and log for the Travel Experience customers, reporting into Data Protection team. To provide feedback and guidance to the Customer Services team on complaints, and provide support to trainers if needed Performance Measures
• Ensure all customer communications are processed accurately and within defined timelines.
• Maintain accuracy in claims assessment and processing.
• Deliver high-quality customer service, both internally and externally.
• Stay knowledgeable about policy wording, insurer approaches, and pragmatic decision-making in claims.

· Demonstrate the ability to work effectively under pressure. · Foster a positive team spirit and collaborative working environment.

• Ensure inbound Travel Insurance sales calls are handled professionally, meeting quality and conversion targets.
• Accurately process mid-term adjustments and customer service requests, ensuring customer satisfaction and compliance.

Knowledge, person specification, skills and experience required

• Knowledge and understanding of complaint handling and ADR (Essential).
• Excellent verbal and written communication skills (Essential).
• Knowledge of the Travel Experience products and Customers (Desirable)
• Excellent customer service skills (Essential).
• Confident in dealing with deadlines and delivering to targets and objectives.
• Knowledge and Understanding of the GDPR regulations and rules (Essential)
• Knowledge of Travel and appropriate Systems (Desirable)
• Attention to detail with good time management.
• Computer literate.
• Adaptable to change and flexibility to deal with any tasks as required and a good team worker

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

Job Title:

Customer Relations Assistant

Position Overview:

We are seeking a highly organised and articulate individual to join a globally active organisation with its roots in Europe and a growing footprint in Southern Africa. This junior to mid-level role will be the first Customer Relations team member based in the Johannesburg office. You will report remotely to a Team Manager based in Zurich and collaborate with a small international team dedicated to client experience and communication excellence.

This is not a sales or business development role. You will primarily be handling inbound client communication, mostly via email, with a strong focus on clear, concise, and strategically aligned responses. The ideal candidate will be proactive, adaptable, and capable of working independently, while coordinating closely with colleagues across departments and time zones.

In addition to customer interaction, the role includes contributing to the company's growing communications and content function. You will assist with updating web content, coordinating digital presence, supporting the preparation of press materials, and shaping a consistent tone for the brand across platforms.

Key Responsibilities:

• Respond promptly and professionally to customer enquiries via email
• Manage expectations and maintain high client satisfaction
• Liaise internally to resolve customer requests and ensure smooth communication flow
• Maintain and update onboarding guides, FAQs, and internal reference documents
• Build and maintain accurate distribution lists
• Support the launch of a digital and social media presence for the company
• Update website content regularly in collaboration with management
• Assist with the scheduling and preparation of client business review meetings

Essential Skills & Attributes:

• Sharp attention to detail and a methodical approach
• Strong written and verbal communication across all levels
• Customer-centric, with the ability to anticipate needs and resolve queries with care
• Confident working independently while collaborating across functions
• Assertive yet respectful in tone and delivery
• Excellent time management and organisational skills
• Proactive mindset with the ability to suggest improvements and pre-empt issues
• Professional written English and adaptability in tone depending on the audience

This role offers the opportunity to be part of a close-knit international team, contribute to a growing local presence, and help shape how the brand is experienced by its customers around the world

Job Type: Full-time

Pay: From R25 000,00 per month

Ability to commute/relocate:

• Sandton, Gauteng 2196: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Digital Marketing: 2 years (Required)

Language:

• English 1st (Required)

Work Location: In person

Servest is a world class business which is innovative and a leader in the Integrated Facilities Management Industry. The company offers an innovative environment that will accelerate your development and skills, as the highest value is placed on attracting top talent to the organisation. Applications that meet the stated requirements are invited for a vacancy exists for a dynamic and driven CUSTOMER RELATIONS MANAGER to join a team based at our Cape Town Offices. This role reports directly to Managing Executive, in the Cleaning Business Unit.

Servest is a world class business which is innovative and a leader in the Integrated Facilities Management Industry. The company offers an innovative environment that will accelerate your development and skills, as the highest value is placed on attracting top talent to the organisation. Applications that meet the stated requirements are invited for a vacancy exists for a dynamic and driven CUSTOMER RELATIONS MANAGER to join a team based at our Cape Town Offices. This role reports directly to Managing Executive, in the Cleaning Business Unit.

• Matric
• Diploma in business management or equivalent
• Minimum of 5 years' relevant experience in customer relationship management in Contract Cleaning or related service industry
• At least 2 years managing a team of customer relationship managers
• Strong business acumen (numerically strong)
• Good project management Skills
• Own Vehicle and valid driver's licence
• Display exceptionally high service and quality standards
• An innovative approach to problem-solving and strong analytical skills
• Advanced Microsoft skills must be competent in Microsoft Word, Excel, PowerPoint and Outlook

Manage Top 20 existing customers relationships within SLA

Timeously attend to notifications of termination and make every effort to retain the customer

Work with Sales on re-bidding on existing customers to retain

Negotiating and implementing price increases for top 20 customers nationally

Analyse profitability of key customers and manage those relationships within the SLA

Debtors management of top 20 customers, together with the Regional Manager engage with customer to resolve account queries

Identify and work with Sales to develop all sales opportunities in existing customer base

Cross BU engagement and collaboration within the Servest eco system

Build and manage a team of Customer Relationship consultants to deliver the retention strategy through them

Team skills development and support

Purpose of the job

To handle all complaints received in accordance within the business and if you can, regulatory guidelines, client service levels and company standards, ensuring that customers get a fair and independent review of any concerns raised. Complaints will be handled from escalations from policyholders and representatives via the complaints procedure. To Manage all escalated cases to completion.

Key Responsibilities

· To respond to all escalated complaints received from end consumers of Priority Pass, LoungeKey, Mastercard Airport Experiences, LoungeKey Pass and Lounge Pass via our Customer Service Team customers, meeting our obligations as a company and our governing regulations.

· To adhere to all company protocols and procedures

· To adhere to agreed internal complaint handling policies as well as ADR rules and regulations.

· To carryout full thorough and fair investigations of all complaints received.

· Manage own workloads in a smart and effective way.

· Highlight any customer experience or TCF issues whilst carrying out investigations with a view to preventing future complaints.

· To keep accurate and detailed records of all complaints, on Freshdesk, following correct company procedure to provide Root Cause analysis and reporting .

· To keep up to date with all internal knowledge and processes followed within our operations teams, to ensure you are up to date with all the latest complaint policy changes.

· Escalate training and competency issues to the Head of Consumer Operations and relevant Contact Centre operations leads.

· To manage the ADR process, oversee all ADR files and decisions, build a library of ADR outcomes and attend meetings where required to support decisions and outcomes made.

· To ensure that all effort is made to discuss the complaint and the subsequent outcome with the complainant.

· To manage and be responsible for any Compensation payments and managing the log and finance for these payments

· To Manage all GDPR requests and log for the Travel Experience customers, reporting into Data Protection team. To provide feedback and guidance to the Customer Services team on complaints, and provide support to trainers if needed Performance Measures

· Ensure all customer communications are processed accurately and within defined timelines.

· Maintain accuracy in claims assessment and processing.

· Deliver high-quality customer service, both internally and externally.

· Stay knowledgeable about policy wording, insurer approaches, and pragmatic decision-making in claims.

· Demonstrate the ability to work effectively under pressure. · Foster a positive team spirit and collaborative working environment.

· Ensure inbound Travel Insurance sales calls are handled professionally, meeting quality and conversion targets.

· Accurately process mid-term adjustments and customer service requests, ensuring customer satisfaction and compliance.

Knowledge, person specification, skills and experience required

· Knowledge and understanding of complaint handling and ADR (Essential).

· Excellent verbal and written communication skills (Essential).

· Knowledge of the Travel Experience products and Customers (Desirable)

· Excellent customer service skills (Essential).

· Confident in dealing with deadlines and delivering to targets and objectives.

· Knowledge and Understanding of the GDPR regulations and rules (Essential)

· Knowledge of Travel and appropriate Systems (Desirable)

· Attention to detail with good time management.

· Computer literate.

· Adaptable to change and flexibility to deal with any tasks as required and a good team worker

Main Duties And Responsibilities:

• Relationship Manager's role is typically responsible for customer relationships after the sale or service process is complete, and they continue to work with customers to keep them up to              date on products and services to maintain that relationship.

• Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's features,                    particularly those related to safety.

• Building long-term relationships with customers and establishing brand loyalty.

• Attend to clients complaints and resolve issues promptly.

• Work with internal departments to ensure company meets clients’ expectations.

• Oversee customer relationship management system.

Requirements :

Automotive industry and preferably form an OEM environment.

• Dealership support, 
• Technical questions, 
• After Sales customer service
• Recalls 
• Cost management 
• Customer / Partner / Supplier relations
• Manage a small staff compliment
• Reports into Director Level
• Must be able to communicate well (in all forms)
• Excellent computer skills (software) and be able to compile reports at executive level