48 Root Cause Analysis jobs in South Africa

Business Segment: Personal & Private Banking

Location: ZA, GP, Johannesburg, Simmonds Street

To create a central capability for problem identification and root cause analysis for Personal and Business Banking, South Africa (PPB SA) in order to track, monitor, resolve and prevent reoccurrences of customer service failures.

Qualifications

Type of Qualification: First Degree
Field of Study: Business Commerce Experience Required
Affluent Clients
Personal and Private Banking
8-10 years
Experience within financial services' operations, understands distribution channels, products, processes and systems. Experience in customer complaints and the impact of regulation on customer service (e.g., FSCA, TCF, etc.). Experience in data analysis and problem identification. Able to work across multi-disciplinary teams to investigate and implement solutions.

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or

We are seeking a highly motivated and experienced Process Improvement Specialist to join the Operations team. The individual will be instrumental in driving continuous improvement initiatives across all business units in the organization, ensuring adherence to ISO 9001:2015 standards and enhancing overall operational efficiency. The role involves analyzing existing processes, identifying areas for optimization, and implementing solutions that streamline workflows, reduce waste, and improve product and service quality.

Requirements

• Conduct analyses of current business processes in IPP operations, asset management, and solar plant construction to identify inefficiencies, bottlenecks, and areas for improvement.
• Map and document processes using flowcharts, process mapping software, and other relevant tools.

• Identify and implement process improvements aligned with ISO 9001:2015, ISO 55000 (Asset Management), and best practices in renewable energy and infrastructure projects.
• Develop and implement Lean, Six Sigma, and Kaizen-based improvement strategies to enhance operational efficiency and reduce costs.
• Standardise asset management, procurement, and maintenance processes to optimise performance across the organisation.
• Ensure that improvements align with NERSA, Eskom Grid Code, SANS, and other industry regulations.

• Collect and analyse operational data to track efficiency, identify trends, and validate improvements.
• Define and monitor Key Performance Indicators (KPIs) related to solar plant efficiency, downtime reduction, asset performance, and maintenance schedules.
• Utilise statistical tools and data-driven decision-making techniques to validate and optimise improvements.

• Ensure all process improvement initiatives align with the organisation’s Quality Management System (QMS) and ISO 9001:2015 standards.
• Participate in internal and external audits and work closely with the compliance and risk management teams to address process gaps.
• Support risk assessments for process inefficiencies, compliance failures, and operational vulnerabilities.

• Work closely with internal business unit teams to implement and sustain improvements.
• Facilitate workshops, training sessions, and change management initiatives to ensure smooth adoption of new processes.
• Engage with suppliers, vendors, and contractors to drive supply chain and vendor quality improvements.

• Support the implementation and optimisation of digital tools, including ERP systems, SharePoint, Basecamp, SCADA, and CMMS (Computerised Maintenance Management Systems).
• Identify opportunities for automation and digitisation of processes to improve efficiency and reduce manual effort.
• Ensure alignment between process improvements and the organisation’s IT and data strategy.

Desired Skills & Qualifications

• Undergraduate degree in Industrial Engineering, Business Administration, Quality Management, Operations Management, or a related field that provides a strong foundation in process analysis, quality principles, and improvement methodologies.

• 5-7 years of demonstrable work experience in process improvement, quality management, or operational efficiency roles, preferably in the renewable energy, utilities, or infrastructure sectors.
• Proven experience in applying Lean, Six Sigma, Kaizen, or other process improvement methodologies to achieve measurable business results. Lean Six Sigma Green Belt or Black Belt certification is advantageous.
• Strong understanding of ISO 9001:2015 and Quality Management Systems (QMS). Experience with ISO 55000 (Asset Management) is an advantage.
• Exposure to NERSA regulations, Eskom compliance standards, SANS, and environmental regulations is preferred.
• Experience working in solar PV plant construction, operation, and asset management is a plus.

• Process Analysis and Design.
• Quality Management Systems.
• Improvement Methodologies.
• Data Analysis and Problem-Solving.
• Project Management.
• Communication and Interpersonal Skills.
• Software Proficiency.

The Finance Process Improvement Manager is responsible for analysing and enhancing financial processes to improve efficiency, reduce costs, and maximize productivity. They use data-driven methodologies to identify bottlenecks, eliminate waste, and streamline workflows. The role involves collaborating across departments to implement changes, leveraging technology to automate processes, and ensuring compliance with industry regulations. They also monitors key performance indicators (KPIs) to assess the impact of improvements and drive continuous innovation within financial operations.

Principal Accountabilities:

• Define and deliver a continuous improvement plan of financial and control processes across the company and core processes aligned to the business strategy
• Working with key process owners to Identify process improvement opportunities, such as reducing process waste, utilizing digital solutions and streamlining processes
• Deliver the Harmonization and standardization of processes and support the introduction of innovation/technology where appropriate and commercially viable to deliver impactful results
• Works with FPI team to address critical process failures and/or control gaps at operating unit level (as identified through Internal Control monitoring, Internal Audits and External audits)
• Co-ordinate & lead a multi-disciplined response teams to address critical process failures and/or control gaps at operating unit level (as identified through Internal Control monitoring, Internal Audits and External audits
• Continuously update and enhance process designs, guidelines and training material as part of a continuous improvement cycle
• Embed new processes across the organization ensuring harmonisation
  
  
  

• ACCA / BCom Accounting or equivalent
• Passionate about working in finance transformation
• At least 7+ years of post-qualified, industry relevant experience
• Advanced problem solving, and analytical capabilities
• Experience in process implementation and optimisation
• Project and change management skills

Business Segment: Corporate & Investment Banking

Location: ZA, GP, Johannesburg, Simmonds Street 5

Provision of reporting, insights and analytics for a portfolio across multiple products and/or segments across the product lifecycle (e.g. originations, account management, collections) in order to inform business decision making & strategy formulation. To enable the business to access and interpret reports and dashboards, and to efficiently and effectively utilise the available reporting tools. To drive the automation of relevant production reports to ensure efficiency and accuracy of reports. To drive process improvement across the products and segments.

Type of Qualification: First Degree
Field of Study: Information Technology

This role requires at least 7 years of experience in customer data and information lifecycle with an understanding of BI technologies and practices.

1-2 years:

• Experience in business analysis, process flow and business process improvement.

5-7 years:

• Experience in Data analytics and BI technologies.

• Adopting Practical Approaches
• Challenging Ideas
• Documenting Facts
• Examining Information
• Exploring Possibilities
• Interacting with People
• Interpreting Data
• Taking Action
• Team Working
• Data Analysis
• Data Integrity
• Business Intelligence using Qlik Sense
• Knowledge of Banking & Financial Service

Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Support Process Improvement Lead –

Responsibilities:

• Analyze and work closely with Team Leaders and the Pod Manager to identify and capitalize on opportunities for improvement.
• Offer actionable insights to the product team to elevate the customer experience.
• Identify and address any gaps in processes or knowledge, and suggest improvements to the CX Enablement team for material updates, in collaboration with Quality Assurance and training departments.
• Take charge of enhancing and updating Open Deel articles to bridge existing knowledge gaps, with support from the enablement team.
• Establish and maintain robust interdepartmental collaborations to streamline support processes and facilitate efficient knowledge sharing and documentation.
• Evaluate data and observe trends within core pods to propose enhancements.
• Actively engage with the Pod Manager on a daily basis to discuss tasks and contribute to ongoing initiatives.
• Monitor and report on the impact of implemented changes, providing regular updates to leadership and stakeholders.
• Lead cross-functional projects to enhance customer support workflows and reduce resolution time.
• Develop a metrics-driven approach to track and analyze customer satisfaction and support team performance.

Job Summary:

The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge.

Responsibilities also entail updating knowledge materials, fostering interdepartmental collaborations, evaluating data trends, and engaging with the Pod Manager daily. The role requires monitoring and reporting on implemented changes, leading cross-functional projects to improve support workflows, and developing a metrics-driven approach to track customer satisfaction and support team performance.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Join to apply for the Quality Control Inspector role at ExecutivePlacements.com - The JOB Portal

3 days ago Be among the first 25 applicants

Join to apply for the Quality Control Inspector role at ExecutivePlacements.com - The JOB Portal

Get AI-powered advice on this job and more exclusive features.

Recruiter:

West Coast Personnel

Job Ref:

JAAD03062025-1

Date posted:

Tuesday, June 3, 2025

Location:

killarney gardens, Western Cape, South Africa

Salary:

R10,000 per month

SUMMARY:

Quality Control Inspector

POSITION INFO:

Job Summary:

The Quality Control Inspector in the Plastic Injection Moulding Department is responsible for inspecting products, materials, and processes to ensure they meet quality standards and comply with industry specifications. This role includes assessing the quality of incoming materials/products, in-process products, and finished items, ensuring that defective products are identified and corrective actions are recommended.

Responsibilities:

Product Inspection:

• Perform regular quality checks on raw materials, in-process products, and finished goods to verify they meet established quality standards.
  
  

• Monitor and document injection moulding processes to ensure consistency and compliance with specifications.
  
  

• Identify defects or deviations from specifications, document findings, and report to the Quality Control Team Leader.
  
  

• Maintain accurate and detailed inspection records, including product samples and any non-conformance findings.
  
  

• Conduct and document standard tests, such as dimensional checks, visual inspections, and functional tests, using precision measuring equipment (e.g., gauges).
  
  

• Provide feedback on potential areas for improvement to production teams and support corrective action implementation.
  
  

• Work closely with production and engineering teams to address quality issues and implement solutions.
  
  

• Assist in training production staff on quality standards and inspection procedures as required.
  
  

• Ensure compliance with safety and health regulations during inspections and handling of materials.
  
  

• Matric certificate or equivalent
• Minimum 1 year of experience in quality inspection or manufacturing (injection moulding preferred)
• Familiarity with injection moulding processes and common plastic defects (e.g., flash, sink, warping)
• Ability to read and interpret technical drawings, part specifications, and inspection standards
• 1 year experience in the use of precision measuring tools, e.g.
• Vernier callipers
• Micrometres
• Height gauges
• Go/no-go gauges
• Basic understanding of quality standards (e.g., ISO 9001) and inspection procedures
• Strong attention to detail and ability to spot visual and dimensional defects*
• Physical Requirements:
• Ability to stand for long periods
• Lift parts or tools
• Comfortable working in production floor environment (hot, noisy, etc.)
• Basic computer skills for data entry and reporting*
• Good communication skills to report findings and work with production staff
  
  
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Quality Assurance
• Industries Advertising Services

Referrals increase your chances of interviewing at ExecutivePlacements.com - The JOB Portal by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

A well-established manufacturing company within the fruit industry has an exciting opportunity available for a Quality Control Manager at their Stellenbosch facility.

Requirements :

• Degree in Food Science or equivalent
• Experience in developing fruit quality assurance specifications
• 5 – 10 years’ experience within a FMCG manufacturing environment.

Quality Manager • Stellenbosch

We and our 1 partners store and access personal data, like browsing data or unique identifiers, on your device. Selecting I Accept enables tracking technologies to support the purposes shown under we and our partners process data to provide. Selecting Reject All or withdrawing your consent will disable them. If trackers are disabled, some content and ads you see may not be as relevant to you. You can resurface this menu to change your choices or withdraw consent at any time by clicking the Show Purposes link on the bottom of the webpage (or the floating icon on the bottom-left of the webpage, if applicable). Your choices will have effect within our Website. For more details, refer to our Privacy Policy.

Use precise geolocation data. Actively scan device characteristics for identification. Store and/or access information on a device. Personalised advertising and content, advertising and content measurement, audience research and services development.

4 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Job Specification: Quality Control Officer

Position Overview

We are seeking a highly motivated and detail-oriented individual to join our team as a Quality Control Officer. To ensure that all products and processes in the power cord manufacturing environment meet the highest quality standards and are compliant with the company’s quality management system (QMS). The QA Inspector is responsible for conducting in-process inspections, random testing, system audits, and ensuring corrective and preventive actions (CAPA) are implemented and documented.

Core Activities

• Quality Inspections and Testing:
• Conduct regular inspections of supplier raw materials and at various stages of the manufacturing process to ensure compliance with quality standards and specifications. Perform testing and measurements using calibrated equipment to verify product functionality, safety, and reliability. Record and document inspection results, test data, and any deviations from quality standards.

• Quality Control Procedures:
• Develop, implement, and maintain quality control procedures and work instructions for manufacturing processes. Establish sampling plans, acceptance criteria, and inspection methods to ensure consistent product quality. Monitor adherence to quality control procedures and provide guidance to production teams as needed.
• Non-Conformance Management:
• Identify and document non-conformities, defects, or deviations from quality standards during inspections and testing. Investigate root causes of non-conformities and implement corrective and preventive actions to address quality issues. Track and monitor the effectiveness of corrective actions to prevent recurrence of non-conformities.
• "Continuous Improvement Initiatives:
• Identify opportunities for process improvements and efficiency gains in quality control procedures and manufacturing processes. Participate in continuous improvement projects and quality improvement teams to enhance product quality and reduce defects. Use quality tools and methodologies such as Six Sigma, Lean Manufacturing, and Root Cause Analysis to drive process improvements."
• Regulatory Compliance:
• Ensure compliance with regulatory requirements and standards related to product quality, safety, and environmental protection. Stay updated on industry regulations, standards, and quality management system requirements to ensure adherence to all applicable requirements. Collaborate with regulatory affairs and compliance teams to address any quality-related regulatory issues or requirements.
• Documentation and Reporting:
• Maintain accurate records and documentation of quality control activities, inspection results, test data, and non-conformities. Prepare quality reports, trend analyses, and performance metrics to track quality performance and communicate findings to management and stakeholders. Ensure documentation complies with regulatory requirements and internal quality management system (QMS) standards.
  

• Acceptance of Products:
• Decide whether to accept or reject product batches based on quality inspection results and adherence to specifications.
• Implementation of Corrective Actions:
• Determine appropriate corrective actions to address non-conformities, defects, or deviations from quality standards identified during inspections and testing.
• Approval of Supplier Quality:
• Decide whether to approve or reject suppliers based on their ability to meet quality requirements and performance standards.
• Changes to Quality Control Procedures:
• Decide whether to update or revise quality control procedures, work instructions, or sampling plans to improve effectiveness and efficiency.
• Investigation of Quality Incidents:
• Determine the root causes of quality incidents, complaints, or customer returns and decide on appropriate corrective and preventive actions.
• Resource Allocation for Quality Improvement:
• Decide on resource allocation for quality improvement initiatives, such as training, equipment upgrades, or process improvements. Decide on actions to ensure compliance with regulatory requirements, standards, and quality management system (QMS) requirements.
  

• Technical Competence:
• Understanding of manufacturing processes, materials, and specifications. Proficiency in using quality control tools, equipment, and testing methods relevant to electrical components.
• Knowledge of industry standards and regulations related to electrical product safety and quality.
• Analytical Skills:
• Ability to analyze data, test results, and quality metrics to identify trends, patterns, and areas for improvement.
• Problem-Solving Abilities:
• Aptitude for identifying root causes of quality issues and implementing effective corrective and preventive actions.
• Capacity to troubleshoot quality-related problems and make timely decisions to address them.
• Attention to Detail:
• Meticulous attention to detail is crucial for conducting thorough inspections, testing, and documentation of quality control activities.
• Ability to identify even minor deviations from quality standards and specifications.
• Communication Skills:
• Effective communication skills, both verbal and written, to convey quality expectations, report findings, and collaborate with cross-functional teams.
• Quality Management System (QMS) Knowledge:
• Familiarity with quality management principles and practices, including ISO 9001 standards and quality assurance methodologies.
• Understanding of QMS requirements, documentation standards, and procedures for maintaining compliance.
• Ability to ensure compliance with regulatory requirements and maintain up-to-date knowledge of industry regulations.
• Commitment to continuous improvement and quality excellence through the implementation of quality improvement initiatives and best practices.
• Teamwork and Collaboration:
• Ability to collaborate effectively with production teams, engineers, quality assurance personnel, suppliers, and other stakeholders to achieve quality objectives.
  

• Some Quality Management or Quality Control qualification will be an advantage
• Minimum 5 years of experience in the cable or electrical component manufacturing industry
• In-depth knowledge of cable manufacturing processes and quality requirements
• Proficient in the use of measurement tools (multi-meters, callipers, hi-pot testers, micrometres, etc.)
• Familiar with ISO standards (e.g., ISO 9001), Six Sigma, and Kaizen methodology
• Strong analytical and root-cause analysis skills
• Competent in drafting technical reports and documentation
• High attention to detail
• Ability to work independently and make objective decisions.
• Strong written and verbal communication skills
• Excellent organizational and time management abilities
• Uncompromising integrity and commitment to quality
• Initiative-taking, assertive, and able to stand firm under pressure.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Quality Assurance
• Industries Appliances, Electrical, and Electronics Manufacturing

Referrals increase your chances of interviewing at Apex Cordset Technologies by 2x

Get notified about new Quality Control Officer jobs in Johannesburg, Gauteng, South Africa .

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 1 day ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Summary:

Perform quality control checks on products before processing to ensure compliance with company standards and supplier requirements. Conduct inspections on all item being processed and address defects, deviations, or non-conformities.

Key Responsibilities:

1. Inspect products, materials before processing stage.
2. Ensuring daily demand targets of parcels being processed are met.
3. Identify and isolate non-conforming products or materials. Notify production staff and manager of quality issues.
4. Collaborate with production teams to resolve quality problems.
5. Maintain a clean and organized work environment.

Requirements:

1. High school matric.
2. 1-2 years of warehousing operations experience and knowledge of quality control principles.
3. Analytical and problem-solving skills. Attention to detail and accuracy is crucial.
4. Effective communication and teamwork skills. Ability to work in a fast-paced environment.
5. Basic computer skills (e.g., data entry, reporting).