317 Retention Specialist jobs in South Africa

Retention Specialist Job Description

We are looking for a dynamic retention specialist to help us retain our core customer base. In this role, you will deal directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain their business.

To be successful as a retention specialist, you should have a persuasive attitude, excellent customer relationship skills, and a passion for sales. Ultimately, a top-class retention specialist is able to improve sales by creating lasting bonds with customers.

Retention Specialist Responsibilities:

• Communicating with customers and sales representatives.
• Analysing customer behaviour.
• Gathering information about customer complaints.
• Developing aggressive retention strategies based on customer feedback.
• Develop and implement retention programs: Design and implement programs like loyalty schemes, exclusive offers, and educational resources to incentivize customers to stay.
• Negotiating with customers to renew contracts and retain business.
• Meeting with the sales team to propose customer retention solutions.
• Writing and presenting customer behaviour reports.
• Building positive relationships with customers and business associates.

Retention Specialist Requirements:

• 3+ years' experience in a similar role.
• Excellent customer service skills.
• Strong conflict resolution skills.
• In-depth knowledge of sales and marketing software.
• Ability to remain calm and professional in stressful situations.
• Advanced communication and interpersonal skills.
• Empathy and patience.
• Advanced organizational skills.

Contract Position – 6 months

Salary – R30 000 to R40 000 pm

Job Type: Temporary

Contract length: 6 months

Pay: R30 000,00 - R40 000,00 per month

Work Location: In person

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who We Are
We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.

At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We're empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.

Who We're Looking For
We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you
We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As a Retention Specialist - Gamification you'll be supporting the delivery of carefully curated user experiences for our customers, covering the design, administration, and continuous innovation of gamification strategies, as well as in-depth financial analysis of these initiatives. This will help us excel at enhancing customer engagement and retention, ensuring high customer satisfaction and loyalty, to stay ahead of the game.

What You'll Be Doing
As part of your role, your responsibilities will include:

Gamification Strategy and Execution

• Illustrate, implement, and administer innovative gamification strategies to augment user affinity and retention.
• Employ a range of corporate tools (such as JIRA, Confluence, etc.) to proficiently steer gamification projects.
• Team up with our Retention Data Analysts for an insight-inspired approach throughout the gamification project lifecycle.

Project Management

• Coordinate gamification projects across different units ensuring punctual, seamless deliveries.
• Craft fresh gamification projects in alignment with our ongoing games and broader business strategy.
• Serve as the liaison during the trialling and deployment stages of fresh gamification enhancements.

Financial Management

• Design offer strategies that not only meet customer expectations but also deliver on the anticipated project/intervention ROI.
• Administer sound financial management practices including comprehensive audits of brand promotions, deep-dive number analyses, and appropriate follow-up actions.

Collaboration with Stakeholders

• Actively engage with key teams including Market Development, UX, and Retention Marketing teams, enabling their initiatives.
• Preserve supportive relationships with auxiliary departments and service providers to effectuate shared objectives.
• Set accurate expectations for prime stakeholders in line with the innate proficiencies of our team and suppliers.

Maintenance and Advancement

• Continuously monitor the success of gamification initiatives, utilizing metrics such as user engagement, retention rates, and other relevant KPIs for ongoing improvement.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential Skills You'll Bring To The Table
The necessary skills that we require for this role include:

• In-depth knowledge or previous experience in the iGaming industry, with a strong understanding of player behaviour
• Experience in developing and executing customer retention strategies
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• Command over Excel functionalities for in-depth analysis, data visualization, and logical formulations.

Desirable Skills You've Got Up Your Sleeve
It would be great if you also have some of the following skills:

• Any relevant educational qualifications, such as Game Design, UX/UI, Marketing or correlating field which enhances understanding and application of gamification.
• Proven track record of gamification journeys

Our values are non-negotiables
Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These Competencies Are

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What You'll Get Back
We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:

• We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
• Free Massages On-site
• Free On-Site Gym
• Group Life Cover
• Funeral Fund Benefit
• Financial Services Assistance
• Employee Assistance Programme
• Curro School Fees Benefit
• Income Continuation Benefit
• Leadership Training
• Referral Bonus
• Medical Aid Subsidy
• Free Sleep Coaching
• On-site Barista
• Retirement Annuity Subsidy
• Team buildings

Be part of that Superclass feeling.
At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 20 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It's all about putting your experience first and ensuring honesty and fairness in all we do.

Here, your growth is supported and your contributions valued.

Game on

• Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
• Shortlisted candidates may need to complete an assessment.

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow

Are you ready to immerse yourself in the fast-paced world of online sports betting and make a tangible impact? We’re searching for a Retention Specialist  in Cape Town  who’s passionate about driving customer loyalty through engaging, data-driven campaigns. If you thrive on optimizing strategies, experimenting with innovative retention techniques, and seeing the direct results of your work, this role will put you in the driver’s seat.

Your key job  responsibilities as the Retention Specialist  in Cape Town  will include:

Requirements for this Retention Specialist job  in Cape Town :

Are you the person who can take customer retention to the next level? Apply now for this Retention Specialist  role in Cape Town  and be part of a team that’s shaping the future of online sports betting!

Salary: R25,000 R33,000 per month

We are seeking a highly driven and experienced Customer Success - Retention Specialist to join our growing team in Cape Town. In this role, you will be responsible for retaining and re-engaging UK-based clients within the hair, beauty, wellness, and personal care sectors. Your mission is to reduce churn, deepen engagement, and ensure each partner realises the full value of our salon software solution.

You will be at the forefront of turning disengaged or hesitant clients into confident advocates through personalised consultation, strategic retention planning, and data-driven insights. Your expertise will help partners maximise their investment in the platform and set the foundation for long-term, successful relationships.

• Proactively identify at-risk clients by monitoring behaviour patterns, performance metrics, and account activity.

• Conduct inbound and outbound calls with clients to re-engage, retain, and educate them on the value of the platform.

• Host digital meetings and consultations with UK-based partners to understand their business needs and challenges.

• Tailor product solutions and training to support their unique goals and re-establish confidence in the platform.

• Deliver against retention KPIs, including calls made, meetings booked, and clients successfully retained.

• Educate clients on how to optimise their return on investment and fully leverage available tools.

• Record all interactions and outcomes in Salesforce CRM.

• Share insights with internal teams to help improve onboarding, engagement, and service delivery processes.

• Track and report on performance trends to influence future retention campaigns and strategies.

• Work cross-functionally with Marketing, Sales, and Account Management to develop and trial new retention strategies.

• Actively contribute to refining client journeys by identifying common issues and helping prevent them at earlier stages.

• 3-5 years in client retention, account management, or customer success (preferably B2B).

• Experience working with UK clients or international markets is essential.

• Background in SaaS, marketing services, digital platforms, or subscription-based businesses is a strong plus.

• Proficient in Salesforce, Google Docs, Microsoft Office Suite, and Slack.

• Clear and persuasive communicator with excellent phone and virtual presentation skills.

• Ability to ask probing questions, understand root causes, and recommend targeted solutions.

• Resilient, resourceful, and highly solution-oriented.

• Customer-obsessed with a commercial mindsetable to balance empathy with business goals.

• Self-starter with a proactive mindset, keen to challenge the status quo and improve processes.

• Be part of a purpose-driven team helping small businesses grow through technology.

• Join a high-performing environment where innovation and results are celebrated.

• Play a key role in the success of a digital platform trusted by thousands of businesses across Europe.

Assist in the planning, execution, and optimisation of customer retention campaigns across multiple channels (email, SMS, push notifications, etc.).

Track campaign results, prepare reports, and suggest improvements

Work with the team on strategies to maximise long-term customer value

Use customer data to create segments and send personalised messages

Keep the promotional calendar updated and ensure campaigns go out on time

Manage the loyalty programme to boost engagement

Matric / Grade 12

Diploma / Bachelor's Degree in Marketing, Business, or a related field

Minimum of 3 years' experience in customer retention or CRM marketing

Experience in the digital gaming or online entertainmentindustry will be an advantage

Proficiency with CRM platforms and campaign management tools (such as Optimove, Salesforce, etc.).

Between 3 - 5 Years

Are you ready for a new beginning?

We need your talent, knowledge and dedication to better our world with biology.

Our purpose points the way

In Novonesis, we know that solutions rooted in biology can help solve humanity's biggest challenges. Since we began more than a century ago, this has been our guide. It's how we've gotten so far. And it's how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless.

We're here to better our world with biology.

Job Description & Expected Base Salary

Account Manager for Oil and Fats processers including BioDiesel and Specialty Fats.

Purpose

We are seeking an individual who brings a strong blend of commercial acumen and technical expertise, capable of managing key customer accounts while also understanding and addressing technical needs in processing environments. This position would be to support the Team Lead with the growth and development of Novonesis Oils & Fats in Africa, through a combination of direct customer and distributor management, identifying new opportunities. The position can be based in Johannesburg - South Africa, Nairobi – Kenya, Cairo - Egypt.

Roles and Responsibilities

Primary responsibility to manage direct accounts and distributors and accomplish sales, and profit targets in the assigned region for Novonesis Oils & Fats business.

Provide monthly sales/commercial updates and overall health of the business.

Develop and track and execute customer account plans to ensure aligned strategy with account team.

Co-ordinate and communicate all account activities and plans between customer, technical support and other internal teams to ensure customer requirements are met.

Have fair technical understanding of Oils and Fats plant operations to be able to conduct customer needs dialogue to identify pain points and translate them into potential opportunities.

Identify new partners/ distributors and unlock new opportunities through a combination of market gap analysis, Novonesis portfolio mapping and partner strength.

Collaborate with Novonesis regional and global marketing to formulate plans to grow the business in Oils & Fats via market share gain, penetration and innovations.

Drive sales via the One CRM system to track & maintain opportunity pipeline within the various opportunity stages.

Responsible for negotiating all customers and channel partners contracts to ensure alignment with targets and respective agreed pricing guidance.

Guide the potential market opportunities, whilst collaborating with regulatory to ensure smooth logistic operations of new products.

Work closely with demand planner to ensure updated customer forecasts, opportunities and demand plans

Be able to represent Novonesis on industry forums and be the voice of our solutions in trade shows and conferences, when needed.

Qualifications and Experience

Degree in Biotechnology, Chemical Engineering or a related field; advanced degree preferred.

Minimum 5 years of commercial experience Oils & Fats, or related industries would be advantageous.

Enzyme knowledge would be an advantage.

Willingness to travel extensively within the Africa region.

Key Competencies

Effective communicator with excellent interpersonal abilities

Self-motivated and capable of working independently

Project management and cross-cultural collaboration

Customer-focused with a solution-oriented mindset

Strong problem-solving and analytical skills

Could our purpose be yours? Then apply today

At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead, please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process, please refrain from adding a photo in your resume/CV.

Novonesis is dedicated to fostering a unique community by embracing and respecting differences. We make all employment decisions based on business needs, ensuring that every individual can thrive, regardless of identity or background such as ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.

Want to learn more?

Learn more about Novonesis, our purpose, and your career opportunities at

Not the right fit for you?

Even if this job isn't the right fit for you, perhaps you know someone who might find it interesting. If so, please feel free to share the job link and encourage them to apply. Thank you for your referral Please check out our other open positions. The right fit for you could just be a few clicks away.

Stay alert: Avoid recruitment scams

At Novonesis, we are committed to maintaining a safe and transparent recruitment process. Please be aware of potential scams targeting job seekers and take note of the following:

• Novonesis will never ask for sensitive personal information, such as bank account details, Social Security numbers, or passwords, at any stage of the hiring process.
• Novonesis does not make employment offers without conducting interviews with candidates.

If you receive suspicious communication claiming to be from Novonesis, please do not share any personal or financial information. We encourage you to verify the legitimacy of the message by contacting us directly through our official channels.

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• key account management production inbound tourismdmc cape town southern suburbs

Key Account Management (Production): Inbound Tourism/DMC, Cape Town Southern Suburbs

Career Dynamics Global

Cape Town, Western Cape

Full Time

Posted

5 days ago

Apply to this position

Role:
Key Account Management: Production, Inbound Tourism/DMC

Location:
CPT Southern Suburbs – Office based – Monday to Friday

Salary:
Highly Negotiable based on current earnings and experience.

Benefits Included

• Leading Inbound Tour Operator – specializing in Southern Africa, including SA, Botswana, Namibia, Zambia, Zimbabwe, and Mozambique.
• Our client is looking for a Key Account Manager (Production) to be based at their offices in CPT Southern Suburbs.
• An excellent opportunity to join the team and develop your career. In charge of Leisure Groups Production. Quoting and Costings.
• As a Senior Key Account Manager your main role is to retain top customers and nurture those key relationships over time.

Requirements And Skills

• Senior level – Minimum 5 years' Experience as KAM at an Inbound Tour Operator/DMC
• Quoting & Costings for inbound Groups and Group series from Europe and USA for Southern

Africa (Namibia/Botswana/Zimbabwe/Zambia/Mozambique)

• Product knowledge essential
• Negotiating with suppliers & Liaising with long established clients
• Liaising with the groups consultants who handle the operations and logistics.
• Experience in providing solutions based on customer needs.
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Excellent organizational skills, Ability in problem-solving and negotiation
• MS Office (Word, Excel & PowerPoint) (TOURPLAN, WETU are a PLUS)
• Fluent in English and have excellent written and verbal communication skills.

Responsibilities Will Include, But Not Limited To

• In charge of Leisure Groups Production. 3-4 Star Accommodation.
• Develop trust relationships with a client. Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Quotes, itineraries, reservations
• Serve as the link of communication between agents and operations.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play part in generating new sales (with the marketing / sales team) that will turn into long-lasting relationships.
• Be able to prepare regular reports of progress and forecasts for the director.

Please email your CV & Qualifications to and/or

Connect to our LinkedIn page -

Location

Cape Town

Apply to this position

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Contact Information

SATSA

Ground Floor, Rosebank Terrace North

23 Sturdee Avenue, Rosebank

Johannesburg, Gauteng 2196

South Africa

Phone:

Email:

Powered by

***
Employment Equity Policy Applies **

About the Company

Iveco in South Africa provides a wholistic approach to the local transport sector through value added services such as the brand's local finance offering – Iveco Capital - the Iveco preowned division and the Parts Distribution warehouse which runs at best-in-class levels of performance. Iveco South Africa's commercial head office and parts distribution centre is situated in Centurion, with dealers located across the country as well as in Southern Africa. Through a global vision and with international roots, Iveco has introduced products with European precision and tailored them to suit the Southern African market. During the over 25 years of local presence, Iveco South Africa has gone from supplying just a single model to offering a solution to every transport need. Throughout this period, Iveco has remained committed to making available some of the best commercial vehicles in the local industry.

About the Role

Drive Growth. Lead Change. Make Your Mark.

If you're a results-driven professional with
OEM experience
and a passion for
commercial vehicles
, this is your opportunity to lead with impact. We're looking for a confident, high-performing
Key Account Specialist
who's ready to build lasting partnerships, open new markets, and take ownership of our growth across
Light, Medium, and Heavy Commercial Vehicle
segments in Southern Africa.

This is a role for a
leader
— someone who wants to be seen, heard, and trusted to deliver measurable results.

Responsibilities you'll be driving

• Growth:
  Deliver volume and margin targets across all commercial vehicle categories.
• Market Influence:
  Expand our footprint among South Africa's top 20 Blue-Chip fleets.
• Strategic Selling:
  Lead key negotiations with national fleet clients and dealer groups.
• Ownership:
  Manage your territory and accounts like your own business.
• Leadership:
  Mentor and motivate your sales team to achieve ambitious targets.
• Collaboration:
  Work closely with Marketing, Product, and Finance to shape winning strategies.

Qualifications

• Bachelor's degree or equivalent experience in Business
• Bachelor's degree in marketing, Business or Economics is preferable
• Min. 5 years of sales experience in a similar role in the Commercial Vehicle Industry preferably with a Competitor within SACU or Southern Africa
• Proven Track Record of Excellence in New vehicle sales
• Extensive Knowledge of sales supporting finance, technical and administrative tools
• Experience in people management and development
• Excellent I.T. skills, Word, Excel & PowerPoint
• Experience in facilitation/coaching/training/presentations

You'll Thrive Here if You:

• Have
  OEM and commercial vehicle experience
  (LCV, MCV, or HCV).
• Are
  bold, confident, and self-motivated
  — you set high standards and deliver on them.
• Know how to
  build trust
  and influence at executive level.
• Move fast, think ahead, and stay calm under pressure.
• Love the satisfaction of turning opportunity into tangible results.

Your Edge:

You'll bring your energy, your voice, and your leadership to a role that values
performance, integrity, and progress
.

Here, you won't just sell — you'll
shape the direction
of a leading OEM brand in South Africa.

We're building a diverse, dynamic sales force that reflects the markets we serve.

Your perspective and drive can help us grow stronger, smarter, and closer to our customers.

What Success Looks Like:

• Consistent growth across LCV, MCV, and HCV categories
• Increased market share with key fleets and transport operators
• Profitable sales campaigns and strong pricing discipline
• A motivated, high-performing key account team
• A respected presence in the market and industry events

Why Join Us:

• Lead key national and regional accounts in a respected OEM.
• Gain visibility and recognition for your results.
• Work with a leadership team that backs your ideas and supports your growth.
• Be part of a company that celebrates excellence, initiative, and diversity.

If you're ready to drive change and build your legacy in the commercial vehicle industry — we want to hear from you. Apply now and bring your leadership, ambition, and courage to a team that's moving South Africa forward.

``

Position Title:

Head of Account Management

Years of Experience:

5+ years

Employment Type:

Contract

Company Size:

11-50

Position Overview

The Head of Account Management will be responsible for client relationship management, fostering account growth, maximizing client retention, and ensuring high customer satisfaction. This role serves as the primary liaison between our clients and the fulfilment team, coordinating initiatives and resolving issues quickly. Serving a diverse portfolio of B2B clients - including business brokers, financial services, marketing agencies, and SaaS/tech companies - the Head of Account Management will help develop client offers, oversee onboarding, manage launches, nurture ongoing relationships, and lead monthly reporting.

Company Description

Zero Risk Growth (ZRG) is an application-only, top 1% ranked outreach firm that partners with a select group of high-performing agencies each month. We exclusively support clients with validated offers who are ready to scale. At ZRG, we are growing rapidly - an exciting time for those looking to advance their careers. Our culture prioritizes extreme ownership, forward-thinking innovation, radical transparency, and celebrating wins. Guided by a growth-focused vision, we foster an environment where individuals and clients thrive together, always seeking fresh solutions and striving for excellence.

Primary Skills

• GoHighLevel CRM: campaign setup, automation workflows, pipeline tracking, and reporting.
• project management, workflow tracking, and cross-team coordination.
• Google Docs: client proposals, internal documentation, and collaborative editing.
• Google Sheets (Intermediate): data tracking, reporting dashboards, and client performance analysis.
• Email sending software: campaign creation, deliverability monitoring, and client communication (via GoHighLevel + integrated tools).

Secondary Skills

• Executive communication: experience engaging with business owners and C-suite decision-makers.
• B2B account management: client retention, upsell/cross-sell via GoHighLevel CRM.
• Clear communication: written and verbal, across email, Slack, and Google Meet.
• B2B cold outreach: proven knowledge of strategy, sequencing, and execution via GoHighLevel.
• Basic data analysis: interpreting client metrics in Google Sheets.
• Copywriting: campaigns, client offers, and outbound sequences.
• Presentation skills: client meetings and reporting via Google Meet and Google Slides/Docs.
• Sales enablement: CRM pipeline management, nurturing workflows, and offer positioning.
• Reporting & dashboarding: client account health monitoring in Google Sheets and GoHighLevel.

Soft Skills

• Extreme ownership
• Proactive problem-solving
• Clear communication
• Adaptability
• Collaboration
• Attention to detail
• Accountability
• Empathy
• Time management

Key Responsibilities

• Act as primary point of contact for assigned B2B clients using GoHighLevel CRM and Google Meet for communication.
• Drive client retention, satisfaction, and account growth through proactive relationship management in GoHighLevel, with client health tracked in Google Sheets and
• Coordinate between clients and fulfilment teams using project boards and Slack/email to ensure timely and accurate delivery of services.
• Develop, launch, and manage new client offers and onboarding processes through GoHighLevel forms and Loom walkthroughs.
• Track account performance and prepare monthly client reports using Google Sheets.
• Resolve client issues with urgency via email and Slack, maintaining high service standards.
• Identify upsell and cross-sell opportunities within GoHighLevel CRM to support client and agency growth.
• Facilitate client meetings, presentations, and regular check-ins using Google Meet.
• Support continuous improvement by gathering client feedback through Google Forms, tracking insights in Google Sheets, and sharing with internal teams.

Preferred Previous Experience

• B2B account management or client services experience
• Experience in marketing, SaaS, or financial services industry
• Proven track record of client retention and account growth
• Hands-on experience with CRM and project management tools (e.g., GoHighLevel, )
• Experience working with fast-paced, high-performance teams

Work Logistics

• Hours: 9:00am–5:00pm EST
• Location: Remote