324 Retail Team Lead jobs in South Africa

Nike Retail Lead

R180000 - R250000 Y NIKE

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Job Description

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.

Nike Durban is looking for a Retail Lead to join our team and provide world-class service to the consumer:

What you bring:

Join the NIKE, Inc. team As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience to our consumers. You will coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE's initiatives. You will also ensure the store complies with all NIKE standards and guidelines.

Our leads specialize in one business area but will support cross-functionally:

  1. COMMERCIAL: You will support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and make timely monthly initiative launches

  2. ATHLETE EXPERIENCE: You will ensure the team is equipped to deliver the highest quality athlete experience.

  3. CONSUMER EXPERIENCE: You will lead by example and deliver our sales floor service to bring the consumer journey to life.

What you get:

  • One of the best compensation and benefits packages in the industry
  • Opportunity for monthly performance-based bonus
  • A supportive team that values Diversity, Equity & Inclusion
  • A career at a company at the forefront of the sports and fashion industry
  • Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.

Qualifications

  • Customer service and/or retail experience preferred.
  • Effective communicator, brand ambassador, and collaborative teammate
  • Demonstrated ability to apply product sales techniques.
  • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

Apply now online

We are waiting for you

Note: Relocation support is not available for this role.

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Retail Team Lead, AVS

R1200000 - R2400000 Y Amazon

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Description
Amazon is looking for a Team Lead to manage Amazon Vendor Services (AVS) within a single or multiple Product families. Amazon Vendor Services are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing).

The service is delivered primarily through AVS specialist assigned to specific vendors. Amazon has an ambitious vision for the future of this service, focusing on business impact for vendors and the categories, operational scalability and vendor satisfaction. As Team Lead, you will be responsible to deliver impact to a group of strategic vendors, through a team AVS Specialist reporting to you. Your priority will be to deliver on our commitment to help vendors improve their performance across key retail metrics, ensure their satisfaction with the service and continuously improve the productivity of your team. You will work in close collaboration with Vendor Managers to understand your vendors' needs and define the right goals and targets.

Finally you will be expected to contribute to continuous enhancements and innovation within the service. You should be passionate about managing and developing people, highly analytical, resourceful and customer focused. You need to have a proven track record of delivering results in fast-paced and dynamic business environments while managing the sometimes-conflicting needs of different groups of stakeholders.

Key job responsibilities

  • Partner with Vendor Managers and key retail category functions to define priorities and operational goals according to vendor needs Own the relationship with the most important vendors subscribed to the AVS service (through the AVS specialist)
  • Manage a team of Brand Specialists owning the joint business plans for a large pool of vendors to deliver significant business impact
  • Audit metrics regularly to continually drive quality of vendor and employee experience across multiple sub-categories
  • Work with the AVS specialists to drive adoption of tools and offshore processes and drive productivity within your team
  • Define the skills required within the team to support your vendors with specific problematics
  • Develop the right skillsets within the team and allocate resources to vendors Grow and develop people into a talent pool for Amazon

Basic Qualifications

  • Bachelor's degree
  • Minimum 5 years working Experience in either of the following areas: Account management/Customer Development, Buying, Business Management, Business Consulting, Project Management, Financial Analysis and/or Marketing.
  • People management experience

Preferred Qualifications

  • E commerce or FMCG experience
  • Reporting and Project Management experience

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company
- Amazon Commercial Services (South Africa) (Pty) Ltd

Job ID: A

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Retail Team Lead, AVS

Cape Town, Western Cape Amazon

Posted 18 days ago

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Job Description

Description
Amazon is looking for a Team Lead to manage Amazon Vendor Services (AVS) within a single or multiple Product families. Amazon Vendor Services are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing).
The service is delivered primarily through AVS specialist assigned to specific vendors. Amazon has an ambitious vision for the future of this service, focusing on business impact for vendors and the categories, operational scalability and vendor satisfaction. As Team Lead, you will be responsible to deliver impact to a group of strategic vendors, through a team AVS Specialist reporting to you. Your priority will be to deliver on our commitment to help vendors improve their performance across key retail metrics, ensure their satisfaction with the service and continuously improve the productivity of your team. You will work in close collaboration with Vendor Managers to understand your vendors' needs and define the right goals and targets.
Finally you will be expected to contribute to continuous enhancements and innovation within the service. You should be passionate about managing and developing people, highly analytical, resourceful and customer focused. You need to have a proven track record of delivering results in fast-paced and dynamic business environments while managing the sometimes-conflicting needs of different groups of stakeholders.
Key job responsibilities
- Partner with Vendor Managers and key retail category functions to define priorities and operational goals according to vendor needs Own the relationship with the most important vendors subscribed to the AVS service (through the AVS specialist)
- Manage a team of Brand Specialists owning the joint business plans for a large pool of vendors to deliver significant business impact
- Audit metrics regularly to continually drive quality of vendor and employee experience across multiple sub-categories
- Work with the AVS specialists to drive adoption of tools and offshore processes and drive productivity within your team
- Define the skills required within the team to support your vendors with specific problematics
- Develop the right skillsets within the team and allocate resources to vendors Grow and develop people into a talent pool for Amazon
Basic Qualifications
- Bachelor's degree
- Minimum 5 years working Experience in either of the following areas: Account management/Customer Development, Buying, Business Management, Business Consulting, Project Management, Financial Analysis and/or Marketing.
- People management experience
Preferred Qualifications
- E commerce or FMCG experience
- Reporting and Project Management experience
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.

Team Lead - Retail

8000 Cape Town, Western Cape Red Ember Recruitment (PTY) Ltd

Posted 475 days ago

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Job Description

Permanent
Red Ember is looking for a Team Leader for a highly luxurious Accessories retail company. This position is responsible for the direct supervision of the store. The Team Leader functions to ensure achievement of sales and profit objectives, maintenance of service and operational standards and is responsible for the management, motivation and engagement of staff.MAJOR ACCOUNTABILITIES: 1. SALES • Manage sales plan for the store and set individual targets according to hours worked. • Drive sales to closure by asking questions and making appropriate product recommendations. • Monitor sales on a daily basis and help find solutions when sales decline. • Meet with Site/Area Manager regularly to review sales and operational objectives. • Ensure staff have up-to-date information about procedures, sales and return policies. • Authorise discounts with discretion. 2. PEOPLE MANAGEMENT & DEVELOPMENT • Produce and manage work schedules to optimally staff the store according to peak trading times. • Organise and oversee the implementation of staff and casual training in accordance with company policies and procedures. • Engage in on-going networking activities and potential Sales Consultant candidates in the shopping community to build a hiring-readiness pool from which to draw. • Assist with the recruitment, training and development of high quality Sales Consultants by providing clear, motivating and constructive feedback in a timely manner. • Organise and ensure accurate completion of all daily, weekly and monthly paperwork. • Conduct weekly RTS meetings with staff to provide regular feedback on sales targets and address sales & operational issues. • Monitor sales and keep staff motivated to meet sales targets. • Deal with minor disciplinary issues and issue warnings and acknowledgment of debt. • Develop, motivate and lead staff ensuring teamwork and positive staff morale. • Manage staff performance consistently so as to meet KPI’s and conduct performance appraisals according to company policy and procedure. • Ensure that staff know how to process different warranties on POS system and check that they are doing it correctly. • Draw up training plans and facilitate staff training including onboarding of new recruits. 3. CUSTOMER SERVICE • Actively demonstrate exceptional customer service and coach, develop and guide sales team to deliver the same. • Respond to all customer queries and complaints in a timely manner. • Actively build customer relationships to ensure repeat business. • Repairs: Assess frames and make decisions on the right warranty procedure – keeping customers informed of processing time. • Gain knowledge and understanding of fashion trends, retail trends and competitor activity to provide the best possible customer experience. • Respond to all customer complaints in an effective, professional and timely manner. 4. STOCK CONTROL • Maintain inventory control and secure all merchandise according to plan. • Plan, implement and monitor stock takes.• Respond to stock discrepancies or stock related investigations as advised by Logistics. • Ensure daily stock count with each shift change. • Administer company procedures in order to minimise stock loss. • Investigate discrepancies and report to Centre/ Store/ Regional Manager. Take disciplinary action (AOD, warning etc.) where necessary. • Manage shrinkage levels to within the company targeted ratio. • Ensure that all returns and IBT’s are processed timeously, according to company policy and procedure. 5. STORE OPERATIONS • Manage store & stock presentation to standards: • Visual Merchandising • Product & assortment guidelines • Campaign set up • General store appearance and cleanliness • Ensure good housekeeping both inside and outside of the store. • Ensure sufficient cleaning products are available at all times. • Check that daily cash up is carried out correctly and efficiently. • Oversee the store’s finances: ensure control sheets are completed for every shift change & that banking is done daily. • Perform daily cash reconciliation checksRequirementsEssential: Matric certificate Preferred: Tertiary retail management or commerce qualification Essential: Previous experience in a retail or customer service environment Proven track record of achieving sales targets Preferred: 2+ years’ retail management experience is preferableBenefitsProvidant FundIncentivesDiscounts after probations of products 
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Store Operations Supervisor

R900000 - R1200000 Y Yassir

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Job Description

Yassir
is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in
45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa
. It is backed (:
$200M in funding
) by VCs from Silicon Valley, Europe and other parts of the world.

We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally.

Helping usher the continent into a digital economy era. We're not just about serving people - we're about creating a marketplace to bring people what they need while infusing social values.

We are looking for a Store Operations Supervisor to join our team in Johannesburg, Fourways. In this role your responsibilities will include supervising, motivating and supporting a team of dark store staff within a time-sensitive and demanding operational environment. You will own the day to day running of the dark store.

Responsibilities

  • Oversee the order process from receiving to dispatch
  • Oversee stock operations i.e. stock counts, inventory check-in, stock disposal,
  • Oversee cash management
  • Supervise a team on shift
  • Report to Operations Manager on any matters affecting key Metrics and general performance of the staff
  • Scheduling of shifts

At Yassir, we believe in the power of diversity and the importance of an inclusive culture. So, if you're ready to bring your unique perspective and experiences to the table, then we're excited to listen.

Don't just apply for a job, come and be a part of our journey. Let's create a better tomorrow together.

We look forward to receiving your application

Best of luck,

Your Yassir TA Team

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Store Operations Manager

R104000 - R130878 Y Speedy Placements

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Company Description

A Group of FMCG Stores has a position available for a Store manager in Lenasia

Role Description

This is a full-time, on-site role for a Store Operations Manager located in Lenasia. The Store Operations Manager will oversee daily store operations, including inventory control, managing P&L responsibilities, and ensuring high standards of customer service. Responsibilities include developing operational strategies, managing store staff, ensuring compliance with policies, and optimizing store processes for efficiency and effectiveness.

Qualifications

  • Retail Operations and Operations Management skills
  • Proficiency in P&L Management and Inventory Control
  • Strong Customer Service skills
  • Excellent leadership and team management skills
  • Strong communication and interpersonal skills
  • Ability to work independently and make informed decisions
  • Bachelor's degree in Business Administration, Management, or related field is a plus
  • 5+ years Experience in a retail FMCG environment
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Head of Store Operations

R250000 - R500000 Y Boardriders South Africa

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Company Description

Boardriders is a leading action sports and lifestyle company that designs, produces, and distributes branded apparel, footwear, and accessories for boardriders worldwide. The apparel and footwear brands cater to young-minded individuals inspired by a passion for outdoor action sports.

Role Description

This is a full-time on-site role for a Head of Store Operations located in Durban. The Head of Store Operations will be responsible for overseeing retail operations, managing operations, utilizing analytical skills, providing excellent customer service, and leading and managing Area manager teams on a day-to-day basis.

Qualifications

  • Retail Operations and Operations Management skills
  • Analytical Skills
  • Customer Service skills
  • Team Management skills
  • Experience in the retail industry
  • Strong leadership and decision-making abilities
  • Bachelor's degree in Business Administration or related field
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Retail Collections Communications Lead

Randburg, Gauteng R104000 - R130878 Y FirstRand

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Job Description

To lead the strategic integration of marketing, public relations, and corporate communications across the organization. This role ensures alignment with business objectives, enhances brand reputation, drives customer engagement, and fosters internal collaboration through innovative and effective Communication strategies

Hello, Future Retail Collections Communications Lead

Are you ready to lead the strategic integration of marketing, public relations, and corporate communications across the organization.

In this pivotal role, you'll ensure alignment with business objectives, enhance brand reputation, drive customer engagement, and foster internal collaboration through innovative and effective communication strategies.

Are you someone who can:

Provide Strategic Leadership

  • Develop and execute integrated marketing and communications strategies aligned with business goals.
  • Translate business objectives into actionable marketing and communication plans with measurable outcomes.

Manage a Diverse Marketing Portfolio

  • Lead the development and execution of marketing programs across multiple channels.
  • Oversee budgets, resource allocation, and performance metrics to ensure return on investment.

Lead Public Relations & Reputation Management

  • Oversee media relations, crisis communication, and executive visibility.
  • Build and protect the organization's reputation through proactive PR strategies.

Drive Corporate & Internal Communications

  • Enhance internal engagement through change communications, leadership messaging, and employee campaigns.
  • Ensure timely and relevant communication across all levels of the organization.

Build Strong Stakeholder Engagement

  • Cultivate relationships with internal and external stakeholders.
  • Facilitate cross-functional collaboration and alignment.

Ensure Governance & Compliance

  • Uphold communication policies, governance frameworks, and industry standards.
  • Monitor legislative changes and integrate communication best practices.

Inspire Team Leadership & Development

  • Lead and mentor a multidisciplinary team across marketing, PR, and communications.
  • Foster a culture of innovation, learning, and performance excellence

Requirements:

  • Matric
  • Bachelor's degree in marketing, Communications, Public Relations, or related field

Additional Requirements:

  • 4–5 years of experience in a Senior Marketing, Communications, or PR role.
  • Proven track record in strategic planning, stakeholder management, and team leadership

You Will Have Access To

  • Opportunities to network, collaborate and work across Segments and teams
  • Challenging work environment
  • Opportunities to innovate and add value to team, leadership and business effectiveness.

We Can Be a Match If You Are

  • Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
  • Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
  • You are open to ongoing personal mastery & development.

Disclaimer

All statements are intended only to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees so classified. Employees will be required to undertake any additional tasks or duties that may be within their capabilities. FirstRand Bank reserves the right to make amendments to the above in response to any material internal or external developments (e.g., market changes, new regulations, internal restructuring).

Apply now if you are interested in taking the next step. We look forward to engaging with you

Post
FNB
LI-TM10

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

12/09/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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Retail Finance Manager I – Store Operations

R450000 - R900000 Y Clicks Group Limited

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Job Description

Listing reference:

Listing status: Online

Apply by: 17 September 2025

Position summary

Industry: Wholesale & Retail Trade

Job category: Other: Banking, Finance, Insurance, Stockbroking

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

We are looking to recruit a Retail Finance Manager I to work within the Group Retail Finance department of Clicks Retailers. The role will be based at Clicks Head Office in Cape Town and will report to the Retail Finance Manager from 1 September 2025.

Job description

Job description

To ensure budgeted profit targets are met by planning, directing and coordinating financial support to the store operations team, with particular focus on improving operational efficiencies in the cost base and improving store profitability.

JOB OBJECTIVES

  • To ensure store budgets are aligned with high level business objectives;
  • To ensure that store profit budgets are met through continuous engagement with store operations highlighting risks and opportunities to the divisions and stores and assisting with implementing corrective action;
  • To review store financial performance indicators to highlight exceptions that affect profit delivery and suggesting and implementing recommendations;
  • To drive the forecasting process to ensure detailed forecasts align with high level forecasts;
  • To ensure cost saving opportunities are identified, defined and delivered upon;
  • To perform pieces of analysis on any aspect of the income statement which will positively influence the performance of the divisions;
  • To review property feasibility proposals to ensure accuracy of information and assumptions made when required;

Minimum requirements

Minimum requirements

EDUCATION

  • CA (SA) or CIMA

EXPERIENCE

  • Minimum 5 years of relevant Finance experience.

  • Applicants are required to be residing in Cape Town for in-person interviews as the role is office based.

KNOWLEDGE AND SKILLS

  • Highly analytical and very skilled individual
  • Excellent IT skills including advanced Excel, familiarity with any ERP system and business analysis tools (SQL, Tableau or Power BI a strong plus)
  • Good communication and presentation skills
  • Flexible and a team player
  • Must be self-motivated, self-directed and be able to work under pressure in a fast paced team environment

COMPETENCIES

  • Deciding and Initiating Action
  • Persuading and Influencing
  • Analysing
  • Presenting and Communicating Information
  • Working with People
  • Delivering Results & Meeting Customer Expectations
  • Planning and Organising
  • Learning and Researching

TO APPLY

Please ensure a 3 page CV without a cover letter to be attached when applying.

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Operations Lead / Retail Media and Campaign Management

Cape Town, Western Cape Ad Talent Africa

Posted 5 days ago

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permanent

Operations Lead / Retail Media and Campaign Management  - Cape Town / Hybrid

Who We Are:
We are a leading retail media and campaign management organisation delivering innovative, measurable and high-impact marketing solutions for retail clients. Our focus is on operational excellence, strategic campaign execution and fostering high-performing teams.

Who We Are Looking For:
A seasoned operations leader with extensive experience in retail media campaign management and a proven track record of leading high-performing teams. The ideal candidate thrives in fast-paced, evolving environments, ensures operational excellence, drives process improvement and acts as a trusted advisor to clients and internal leadership.

What You Will Do:

Campaign Management

    • Lead end-to-end operational execution of retail media campaigns, ensuring bookings, creative development, execution and compliance reporting meet client and internal standards
    • Manage third - party vendors and media partners across digital and print channels, ensuring adherence to SLAs and delivery timelines

    • Troubleshoot campaign delivery and compliance issues, ensuring timely resolution

    • Act as the ultimate gatekeeper for campaigns, ensuring artwork and bookings meet guidelines and templates, reducing approval delays and maintaining critical paths

    • Propose, document, govern and continuously improve campaign implementation processes



Stakeholder Management ans Collaboration

    • Collaborate with media proposition, insights and platform teams to integrate new media and optimise campaign management and reporting processes

    • Provide senior level visibility to Client Partners and the leadership team on team delivery and progress against campaign management improvements

    • Build and maintain strong relationships with clients at mid to senior levels, acting as a trusted advisor and offering proactive recommendations

    • Deliver excellent client service, with particular focus on marketing and retail media departments, driving satisfaction, growth, and repeat business

    • Oversee issue resolution related to campaign management, anticipating client concerns and coordinating internal teams to deliver effective solutions

Team Leadership

    • Manage, coach and inspire a team of Campaign Executives, Managers and support staff, fostering accountability and high performance

    • Promote a process-driven culture across account and sales teams to optimise campaign operations

    • Act as an inspirational leader to direct reports and the wider organisation, cultivating a collaborative, innovative and high-performance culture

    • Encourage continuous learning, innovation and improvement within the team


What You Will Need:

    • Bachelor’s degree in Marketing, Media, Advertising, Business Management, Communications, or a related field; advanced qualifications are a plus

    • 10–15 years’ experience in retail media campaign management and execution, either client-side or agency-side, with a minimum of 5 years in leadership roles

    • Proven experience managing cross-functional teams, including remote or multi-location teams

    • Strong expertise in digital and print campaign management and vendor/third-party relationships

    • Familiarity with retail media platforms, media planning, creative development, artwork specifications and approval cycles

    • Excellent stakeholder management and project management skills

    • Strong analytical capabilities, with experience in campaign metrics, performance reporting and compliance data

    • Exceptional communication, strategic thinking and decision-making skills

    • Comfortable working in fast-paced, evolving environments while leading change initiatives



Key Competencies:

    • Strategic qnd Critical Thinking

    • Commercial Acumen

    • Operational Leadership and Execution Excellence

    • Communication and Relationship Management

    • Emotional Maturity and Resilience

    • Team Leadership and Development

    • Process Innovation and Continuous Improvement

    • AI and Data Fluency

    • Organising ans Coordinating

    • Competitive Edge and Initiative

REQUIREMENTS

    • Analysis
    • Campaign Management
    • Client Portfolio Management
    • Media Implementation
    • Media Planning / Buying
    • Mediating Problems
    • Operations Management
    • Retail
    • Stakeholder Management
    • Traffic Management

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