233 Retail Team Lead jobs in South Africa

We are seeking a Senior Retail Lead to join our dynamic M-KOPA South Africa team as we drive operational excellence and retail footprint optimization across our expanding regional network.

As the Senior Retail Lead, you will oversee Retail Regional Leads while ensuring operational management excellence across stock management, customer service, and compliance audits. This role requires high-level familiarity with M-KOPA's business processes and the ability to provide oversight and guidance to regional teams and field staff across your assigned regions.

You'll manage comprehensive operational functions including stock management practices, audit data analysis, training oversight, and performance management while driving continuous improvement across all retail touchpoints. Your work will directly impact customer experience while ensuring brand standards , compliance excellence , and profit optimization across the regional retail network.

This is a senior leadership opportunity with 30-40% field travel , offering the chance to shape retail operations and drive performance excellence while building high-performing teams across South Africa's most dynamic retail locations.

About Us

At M-KOPA, we are committed to making everyday essentials accessible through flexible financing . As our Senior Retail Lead , you will play a critical role in enabling that mission by overseeing operational excellence and driving performance across our retail regional network.

You will manage stock management practices , oversee collection and analysis of audit data , and conduct monthly wall-to-wall stock counts while ensuring compliance with processes, regulations, and management policies . Your responsibilities span customer service oversight , training management , performance management , reporting and analysis , and retail footprint optimization through P&L management.

You'll track key KPIs and metrics , carry out quarterly performance reviews , and provide regular coaching to Retail Team Leaders while supporting implementation of new processes and products . Your ability to analyze aged stock and shrinkage , identify operational risks , and drive improvements will be essential to success.

This role is designed for a retail operations leader who is analytically strong , detail-oriented , and passionate about operational excellence . If you're ready to oversee regional retail operations while building high-performing teams that support financial inclusion across South Africa, this could be your opportunity to lead with impact.

Expertise

We are looking for an accomplished retail operations professional with a Bachelor's degree/Diploma in Business Management, Operations, Retail Management or similar and minimum 2 years in a similar role managing regional teams —ideally with deep understanding of retail operations and financial services regulations in African markets.

You will bring:

• Good knowledge and experience of M-KOPA business, including products and processes , with proven track record in similar regional management roles .

• Strong leadership and management skills with natural ability to influence and drive compliance across teams while maintaining professional relationships.

• Technical proficiency with data analysis tools , Microsoft Office Suite , and inventory management systems .

• Analytical excellence with strong problem-solving capabilities , exceptional attention to detail , and ability to identify patterns and discrepancies .

• Outstanding communication skills —both written and oral —with ability to present complex findings clearly to diverse stakeholders.

• Exceptional organizational skills with ability to work to tight deadlines , manage overlapping timelines , and create task schedules/calendars .

• Strong coaching and people-development skills through quality feedback, performance management, and team development.

• Self-management capabilities with ability to take initiative without being micro-managed and deal with demanding customers and escalations .

What We Offer

• A mission-driven environment where your operational excellence directly supports financial inclusion across South Africa.

• Senior leadership role with direct oversight of regional retail operations and 30-40% field travel for hands-on impact.

• Comprehensive operational ownership spanning stock management, training, performance management, and P&L optimization.

• Regional influence with opportunity to shape retail footprint and drive performance excellence across multiple locations.

• Competitive compensation and a values-driven culture rooted in innovation, inclusion, and empowerment .

• Professional development opportunities with a high-performing team committed to operational excellence.

If you're ready to lead regional retail operations , drive performance excellence, and build high-performing teams that advance M-KOPA's mission across South Africa—we'd love to hear from you .

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com .

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPAexplicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/chargeany money as a pre-employment or post-employment requirement. This meansthat we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

#J-18808-Ljbffr

We are seeking a Senior Retail Lead to join our dynamic M-KOPA South Africa team as we drive operational excellence and retail footprint optimization across our expanding regional network.

As the Senior Retail Lead, you will oversee Retail Regional Leads while ensuring operational management excellence across stock management, customer service, and compliance audits. This role requires high-level familiarity with M-KOPA's business processes and the ability to provide oversight and guidance to regional teams and field staff across your assigned regions.

You'll manage comprehensive operational functions including stock management practices, audit data analysis, training oversight, and performance management while driving continuous improvement across all retail touchpoints. Your work will directly impact customer experience while ensuring brand standards , compliance excellence , and profit optimization across the regional retail network.

This is a senior leadership opportunity with 30-40% field travel , offering the chance to shape retail operations and drive performance excellence while building high-performing teams across South Africa's most dynamic retail locations.

About Us

At M-KOPA, we are committed to making everyday essentials accessible through flexible financing . As our Senior Retail Lead , you will play a critical role in enabling that mission by overseeing operational excellence and driving performance across our retail regional network.

You will manage stock management practices , oversee collection and analysis of audit data , and conduct monthly wall-to-wall stock counts while ensuring compliance with processes, regulations, and management policies . Your responsibilities span customer service oversight , training management , performance management , reporting and analysis , and retail footprint optimization through P&L management.

You'll track key KPIs and metrics , carry out quarterly performance reviews , and provide regular coaching to Retail Team Leaders while supporting implementation of new processes and products . Your ability to analyze aged stock and shrinkage , identify operational risks , and drive improvements will be essential to success.

This role is designed for a retail operations leader who is analytically strong , detail-oriented , and passionate about operational excellence . If you're ready to oversee regional retail operations while building high-performing teams that support financial inclusion across South Africa, this could be your opportunity to lead with impact.

Expertise

We are looking for an accomplished retail operations professional with a Bachelor's degree/Diploma in Business Management, Operations, Retail Management or similar and minimum 2 years in a similar role managing regional teams —ideally with deep understanding of retail operations and financial services regulations in African markets.

You will bring:

• Good knowledge and experience of M-KOPA business, including products and processes , with proven track record in similar regional management roles .

• Strong leadership and management skills with natural ability to influence and drive compliance across teams while maintaining professional relationships.

• Technical proficiency with data analysis tools , Microsoft Office Suite , and inventory management systems .

• Analytical excellence with strong problem-solving capabilities , exceptional attention to detail , and ability to identify patterns and discrepancies .

• Outstanding communication skills —both written and oral —with ability to present complex findings clearly to diverse stakeholders.

• Exceptional organizational skills with ability to work to tight deadlines , manage overlapping timelines , and create task schedules/calendars .

• Strong coaching and people-development skills through quality feedback, performance management, and team development.

• Self-management capabilities with ability to take initiative without being micro-managed and deal with demanding customers and escalations .

What We Offer

• A mission-driven environment where your operational excellence directly supports financial inclusion across South Africa.

• Senior leadership role with direct oversight of regional retail operations and 30-40% field travel for hands-on impact.

• Comprehensive operational ownership spanning stock management, training, performance management, and P&L optimization.

• Regional influence with opportunity to shape retail footprint and drive performance excellence across multiple locations.

• Competitive compensation and a values-driven culture rooted in innovation, inclusion, and empowerment .

• Professional development opportunities with a high-performing team committed to operational excellence.

If you're ready to lead regional retail operations , drive performance excellence, and build high-performing teams that advance M-KOPA's mission across South Africa—we'd love to hear from you .

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com .

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPAexplicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/chargeany money as a pre-employment or post-employment requirement. This meansthat we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

#J-18808-Ljbffr

We are seeking a Senior Retail Lead to join our dynamic M-KOPA South Africa team as we drive operational excellence and retail footprint optimization across our expanding regional network. As the Senior Retail Lead, you will oversee Retail Regional Leads while ensuring operational management excellence across stock management, customer service, and compliance audits. This role requires high-level familiarity with M-KOPA's business processes and the ability to provide oversight and guidance to regional teams and field staff across your assigned regions. You'll manage comprehensive operational functions including stock management practices, audit data analysis, training oversight, and performance management while driving continuous improvement across all retail touchpoints. Your work will directly impact customer experience while ensuring brand standards , compliance excellence , and profit optimization across the regional retail network. This is a senior leadership opportunity with 30-40% field travel , offering the chance to shape retail operations and drive performance excellence while building high-performing teams across South Africa's most dynamic retail locations. About Us At M-KOPA, we are committed to making everyday essentials accessible through flexible financing . As our Senior Retail Lead , you will play a critical role in enabling that mission by overseeing operational excellence and driving performance across our retail regional network. You will manage stock management practices , oversee collection and analysis of audit data , and conduct monthly wall-to-wall stock counts while ensuring compliance with processes, regulations, and management policies . Your responsibilities span customer service oversight , training management , performance management , reporting and analysis , and retail footprint optimization through P&L management. You'll track key KPIs and metrics , carry out quarterly performance reviews , and provide regular coaching to Retail Team Leaders while supporting implementation of new processes and products . Your ability to analyze aged stock and shrinkage , identify operational risks , and drive improvements will be essential to success. This role is designed for a retail operations leader who is analytically strong , detail-oriented , and passionate about operational excellence . If you're ready to oversee regional retail operations while building high-performing teams that support financial inclusion across South Africa, this could be your opportunity to lead with impact. Expertise We are looking for an accomplished retail operations professional with a Bachelor's degree/Diploma in Business Management, Operations, Retail Management or similar and minimum 2 years in a similar role managing regional teams —ideally with deep understanding of retail operations and financial services regulations in African markets. You will bring: Good knowledge and experience of M-KOPA business, including products and processes , with proven track record in similar regional management roles . Strong leadership and management skills with natural ability to influence and drive compliance across teams while maintaining professional relationships. Technical proficiency with data analysis tools , Microsoft Office Suite , and inventory management systems . Analytical excellence with strong problem-solving capabilities , exceptional attention to detail , and ability to identify patterns and discrepancies . Outstanding communication skills —both written and oral —with ability to present complex findings clearly to diverse stakeholders. Exceptional organizational skills with ability to work to tight deadlines , manage overlapping timelines , and create task schedules/calendars . Strong coaching and people-development skills through quality feedback, performance management, and team development. Self-management capabilities with ability to take initiative without being micro-managed and deal with demanding customers and escalations . What We Offer A mission-driven environment where your operational excellence directly supports financial inclusion across South Africa. Senior leadership role with direct oversight of regional retail operations and 30-40% field travel for hands-on impact. Comprehensive operational ownership spanning stock management, training, performance management, and P&L optimization. Regional influence with opportunity to shape retail footprint and drive performance excellence across multiple locations. Competitive compensation and a values-driven culture rooted in innovation, inclusion, and empowerment . Professional development opportunities with a high-performing team committed to operational excellence. If you're ready to lead regional retail operations , drive performance excellence, and build high-performing teams that advance M-KOPA's mission across South Africa—we'd love to hear from you . Why M-KOPA? At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com . Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa. Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply. M-KOPAexplicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. M-KOPA does not collect/chargeany money as a pre-employment or post-employment requirement. This meansthat we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process. Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date. #J-18808-Ljbffr

We are seeking a Senior Retail Lead to join our dynamic M-KOPA South Africa team as we drive operational excellence and retail footprint optimization across our expanding regional network. As the Senior Retail Lead, you will oversee Retail Regional Leads while ensuring operational management excellence across stock management, customer service, and compliance audits. This role requires high-level familiarity with M-KOPA's business processes and the ability to provide oversight and guidance to regional teams and field staff across your assigned regions. You'll manage comprehensive operational functions including stock management practices, audit data analysis, training oversight, and performance management while driving continuous improvement across all retail touchpoints. Your work will directly impact customer experience while ensuring brand standards , compliance excellence , and profit optimization across the regional retail network. This is a senior leadership opportunity with 30-40% field travel , offering the chance to shape retail operations and drive performance excellence while building high-performing teams across South Africa's most dynamic retail locations. About Us At M-KOPA, we are committed to making everyday essentials accessible through flexible financing . As our Senior Retail Lead , you will play a critical role in enabling that mission by overseeing operational excellence and driving performance across our retail regional network. You will manage stock management practices , oversee collection and analysis of audit data , and conduct monthly wall-to-wall stock counts while ensuring compliance with processes, regulations, and management policies . Your responsibilities span customer service oversight , training management , performance management , reporting and analysis , and retail footprint optimization through P&L management. You'll track key KPIs and metrics , carry out quarterly performance reviews , and provide regular coaching to Retail Team Leaders while supporting implementation of new processes and products . Your ability to analyze aged stock and shrinkage , identify operational risks , and drive improvements will be essential to success. This role is designed for a retail operations leader who is analytically strong , detail-oriented , and passionate about operational excellence . If you're ready to oversee regional retail operations while building high-performing teams that support financial inclusion across South Africa, this could be your opportunity to lead with impact. Expertise We are looking for an accomplished retail operations professional with a Bachelor's degree/Diploma in Business Management, Operations, Retail Management or similar and minimum 2 years in a similar role managing regional teams —ideally with deep understanding of retail operations and financial services regulations in African markets. You will bring: Good knowledge and experience of M-KOPA business, including products and processes , with proven track record in similar regional management roles . Strong leadership and management skills with natural ability to influence and drive compliance across teams while maintaining professional relationships. Technical proficiency with data analysis tools , Microsoft Office Suite , and inventory management systems . Analytical excellence with strong problem-solving capabilities , exceptional attention to detail , and ability to identify patterns and discrepancies . Outstanding communication skills —both written and oral —with ability to present complex findings clearly to diverse stakeholders. Exceptional organizational skills with ability to work to tight deadlines , manage overlapping timelines , and create task schedules/calendars . Strong coaching and people-development skills through quality feedback, performance management, and team development. Self-management capabilities with ability to take initiative without being micro-managed and deal with demanding customers and escalations . What We Offer A mission-driven environment where your operational excellence directly supports financial inclusion across South Africa. Senior leadership role with direct oversight of regional retail operations and 30-40% field travel for hands-on impact. Comprehensive operational ownership spanning stock management, training, performance management, and P&L optimization. Regional influence with opportunity to shape retail footprint and drive performance excellence across multiple locations. Competitive compensation and a values-driven culture rooted in innovation, inclusion, and empowerment . Professional development opportunities with a high-performing team committed to operational excellence. If you're ready to lead regional retail operations , drive performance excellence, and build high-performing teams that advance M-KOPA's mission across South Africa—we'd love to hear from you . Why M-KOPA? At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com . Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa. Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply. M-KOPAexplicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. M-KOPA does not collect/chargeany money as a pre-employment or post-employment requirement. This meansthat we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process. Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date. #J-18808-Ljbffr

Your Mission Your story About the Team

We’re upbeat, fully living On’s Positive Spirit. The magnetic atmosphere of our stores is unmistakable, and we pass that energy on to everybody who walks in. We see the impact we make – and know we’re doing it together.

China’s economic center and a growing running community – it’s no wonder Shanghai is our largest retail footprint globally.

Our team comprises individuals aged 21-64 from 60 nationalities. This diversity fuels our creativity and problem-solving capabilities, especially when addressing everyday challenges for our customers. That’s our value proposition.

What we offer

On is a place centered around growth and progress. We provide an environment that equips people to develop holistically—staying active, learning, exploring, and innovating. Our approach combines a supportive, team-oriented atmosphere with access to personal self-care for physical and mental well-being, all guided by purpose.

On is an Equal Opportunity Employer, committed to creating a fair and inclusive work environment. All decisions related to recruitment, advancement, and retention are made without discrimination.

Our hiring process is a two-way street—integrating you into our culture while helping us understand how you think. It typically takes about eight weeks from application to offer, reflecting our commitment to finding the right fit. Here’s how it usually unfolds:

Step One It starts with you.

Submit your application for a specific role. We aim to keep this step simple. Despite receiving many applications, we review all of them. Please allow around 14 days for us to respond. If you’re a good fit, someone will follow up within that timeframe. If not, we encourage you to explore other opportunities at On.

#J-18808-Ljbffr

We are seeking a Retail Audit Lead to join our dynamic M-KOPA South Africa team as we establish comprehensive audit frameworks that ensure compliance, optimize performance, and safeguard our assets across all retail locations.

As the Retail Audit Lead, you will design and implement comprehensive retail audit systems while driving operational excellence across our retail network. This role is perfect for someone who thrives on precision , embraces analytical challenges , and is passionate about operational excellence in a mission-driven environment.

You'll establish audit excellence frameworks , lead inventory and compliance auditing , and drive process optimization through data-driven insights and advanced analytics . Your work will directly contribute to the financial inclusion mission that transforms millions of lives while ensuring regulatory compliance and fraud prevention across all M-KOPA retail outlets.

This is a specialized leadership opportunity , offering the chance to build audit excellence from the ground up and drive accountability across our expanding South African retail operations.

About Us

At M-KOPA, we are committed to making everyday essentials accessible through flexible financing . As our Retail Audit Lead , you will play a crucial role in enabling that mission by establishing robust audit frameworks that ensure compliance , optimize performance , and safeguard our assets across all retail locations.

You will design and implement comprehensive retail audit systems , commencing systematic auditing of shop performance across all key retail locations. Your responsibilities span inventory and compliance auditing , process optimization , regulatory compliance , advanced analytics and reporting , and risk and fraud prevention .

You'll perform comprehensive inventory audits and compliance assessments , analyze operational data to identify improvement opportunities, and prepare detailed audit reports with actionable recommendations for management. Your ability to identify patterns and discrepancies , drive compliance across teams , and maintain the highest standards of integrity will be essential to success.

This role is designed for an audit excellence leader who is analytically rigorous , detail-oriented , and committed to operational integrity . If you're ready to establish audit frameworks that protect and optimize our retail operations while supporting financial inclusion across South Africa, this could be your opportunity to make a lasting impact.

Expertise

We are looking for an accomplished audit professional with a Bachelor's degree and professional audit certifications (CIA, CISA, or equivalent) being highly valued , plus minimum 3-5 years in audit, compliance, or retail operations roles —ideally with demonstrated expertise in inventory management and regulatory compliance .

You will bring:

• Proven experience in audit, compliance, or retail operations with strong track record of inventory management and regulatory compliance .

• Technical proficiency with advanced skills in audit software , data analysis tools , Microsoft Office Suite , and inventory management systems .

• Analytical excellence with strong problem-solving capabilities , exceptional attention to detail , and ability to identify patterns and discrepancies .

• Outstanding communication skills —both verbal and written —with ability to present complex findings clearly to diverse stakeholders.

• Natural leadership qualities with ability to influence and drive compliance across teams while maintaining professional relationships .

• Deep understanding of retail operations , financial services regulations , and audit best practices in African markets .

• Risk management expertise with experience in fraud prevention and implementing robust operational controls .

• Process improvement mindset with ability to analyze operational data and identify optimization opportunities .

What We Offer

• A mission-driven environment where your audit excellence directly supports financial inclusion across South Africa.

• Specialized leadership role with opportunity to build audit frameworks from the ground up in a high-growth fintech.

• Direct impact on operational excellence and regulatory compliance across our expanding retail network.

• Advanced analytics focus with access to cutting-edge tools and data-driven decision-making opportunities.

• Competitive compensation and a values-driven culture rooted in innovation, inclusion, and empowerment .

• Professional development opportunities with a diverse, high-performing team committed to operational integrity.

If you're ready to establish audit excellence , drive compliance across retail operations, and build frameworks that safeguard M-KOPA's mission in South Africa—we'd love to hear from you .

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com .

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPAexplicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/chargeany money as a pre-employment or post-employment requirement. This meansthat we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

#J-18808-Ljbffr

M-KOPA Johannesburg, Gauteng, South Africa

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M-KOPA Johannesburg, Gauteng, South Africa

Join to apply for the Retail Audit Lead role at M-KOPA

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We are seeking a Retail Audit Lead to join our dynamic M-KOPA South Africa team as we establish comprehensive audit frameworks that ensure compliance, optimize performance, and safeguard our assets across all retail locations.

As the Retail Audit Lead, you will design and implement comprehensive retail audit systems while driving operational excellence across our retail network. This role is perfect for someone who thrives on precision , embraces analytical challenges , and is passionate about operational excellence in a mission-driven environment.

You'll establish audit excellence frameworks , lead inventory and compliance auditing , and drive process optimization through data-driven insights and advanced analytics . Your work will directly contribute to the financial inclusion mission that transforms millions of lives while ensuring regulatory compliance and fraud prevention across all M-KOPA retail outlets.

This is a specialized leadership opportunity , offering the chance to build audit excellence from the ground up and drive accountability across our expanding South African retail operations.

About Us

At M-KOPA, we are committed to making everyday essentials accessible through flexible financing . As our Retail Audit Lead , you will play a crucial role in enabling that mission by establishing robust audit frameworks that ensure compliance , optimize performance , and safeguard our assets across all retail locations.

You will design and implement comprehensive retail audit systems , commencing systematic auditing of shop performance across all key retail locations. Your responsibilities span inventory and compliance auditing , process optimization , regulatory compliance , advanced analytics and reporting , and risk and fraud prevention .

You'll perform comprehensive inventory audits and compliance assessments , analyze operational data to identify improvement opportunities, and prepare detailed audit reports with actionable recommendations for management. Your ability to identify patterns and discrepancies , drive compliance across teams , and maintain the highest standards of integrity will be essential to success.

This role is designed for an audit excellence leader who is analytically rigorous , detail-oriented , and committed to operational integrity . If you're ready to establish audit frameworks that protect and optimize our retail operations while supporting financial inclusion across South Africa, this could be your opportunity to make a lasting impact.

Expertise

We are looking for an accomplished audit professional with a Bachelor's degree and professional audit certifications (CIA, CISA, or equivalent) being highly valued , plus minimum 3-5 years in audit, compliance, or retail operations roles —ideally with demonstrated expertise in inventory management and regulatory compliance .

You will bring:

• Proven experience in audit, compliance, or retail operations with strong track record of inventory management and regulatory compliance.
• Technical proficiency with advanced skills in audit software, data analysis tools, Microsoft Office Suite, and inventory management systems.
• Analytical excellence with strong problem-solving capabilities, exceptional attention to detail, and ability to identify patterns and discrepancies.
• Outstanding communication skills—both verbal and written—with ability to present complex findings clearly to diverse stakeholders.
• Natural leadership qualities with ability to influence and drive compliance across teams while maintaining professional relationships.
• Deep understanding of retail operations, financial services regulations, and audit best practices in African markets.
• Risk management expertise with experience in fraud prevention and implementing robust operational controls.
• Process improvement mindset with ability to analyze operational data and identify optimization opportunities.
  
  

What We Offer

• A mission-driven environment where your audit excellence directly supports financial inclusion across South Africa.
• Specialized leadership role with opportunity to build audit frameworks from the ground up in a high-growth fintech.
• Direct impact on operational excellence and regulatory compliance across our expanding retail network.
• Advanced analytics focus with access to cutting-edge tools and data-driven decision-making opportunities.
• Competitive compensation and a values-driven culture rooted in innovation, inclusion, and empowerment.
• Professional development opportunities with a diverse, high-performing team committed to operational integrity.
  
  

If you're ready to establish audit excellence , drive compliance across retail operations, and build frameworks that safeguard M-KOPA's mission in South Africa—we'd love to hear from you .

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com .

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Accounting/Auditing and Finance

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We are seeking a Retail Audit Lead to join our dynamic M-KOPA South Africa team as we establish comprehensive audit frameworks that ensure compliance, optimize performance, and safeguard our assets across all retail locations.

As the Retail Audit Lead, you will design and implement comprehensive retail audit systems while driving operational excellence across our retail network. This role is perfect for someone who thrives on precision , embraces analytical challenges , and is passionate about operational excellence in a mission-driven environment.

You'll establish audit excellence frameworks , lead inventory and compliance auditing , and drive process optimization through data-driven insights and advanced analytics . Your work will directly contribute to the financial inclusion mission that transforms millions of lives while ensuring regulatory compliance and fraud prevention across all M-KOPA retail outlets.

This is a specialized leadership opportunity , offering the chance to build audit excellence from the ground up and drive accountability across our expanding South African retail operations.

About Us

At M-KOPA, we are committed to making everyday essentials accessible through flexible financing . As our Retail Audit Lead , you will play a crucial role in enabling that mission by establishing robust audit frameworks that ensure compliance , optimize performance , and safeguard our assets across all retail locations.

You will design and implement comprehensive retail audit systems , commencing systematic auditing of shop performance across all key retail locations. Your responsibilities span inventory and compliance auditing , process optimization , regulatory compliance , advanced analytics and reporting , and risk and fraud prevention .

You'll perform comprehensive inventory audits and compliance assessments , analyze operational data to identify improvement opportunities, and prepare detailed audit reports with actionable recommendations for management. Your ability to identify patterns and discrepancies , drive compliance across teams , and maintain the highest standards of integrity will be essential to success.

This role is designed for an audit excellence leader who is analytically rigorous , detail-oriented , and committed to operational integrity . If you're ready to establish audit frameworks that protect and optimize our retail operations while supporting financial inclusion across South Africa, this could be your opportunity to make a lasting impact.

Expertise

We are looking for an accomplished audit professional with a Bachelor's degree and professional audit certifications (CIA, CISA, or equivalent) being highly valued , plus minimum 3-5 years in audit, compliance, or retail operations roles —ideally with demonstrated expertise in inventory management and regulatory compliance .

You will bring:

• Proven experience in audit, compliance, or retail operations with strong track record of inventory management and regulatory compliance .

• Technical proficiency with advanced skills in audit software , data analysis tools , Microsoft Office Suite , and inventory management systems .

• Analytical excellence with strong problem-solving capabilities , exceptional attention to detail , and ability to identify patterns and discrepancies .

• Outstanding communication skills —both verbal and written —with ability to present complex findings clearly to diverse stakeholders.

• Natural leadership qualities with ability to influence and drive compliance across teams while maintaining professional relationships .

• Deep understanding of retail operations , financial services regulations , and audit best practices in African markets .

• Risk management expertise with experience in fraud prevention and implementing robust operational controls .

• Process improvement mindset with ability to analyze operational data and identify optimization opportunities .

What We Offer

• A mission-driven environment where your audit excellence directly supports financial inclusion across South Africa.

• Specialized leadership role with opportunity to build audit frameworks from the ground up in a high-growth fintech.

• Direct impact on operational excellence and regulatory compliance across our expanding retail network.

• Advanced analytics focus with access to cutting-edge tools and data-driven decision-making opportunities.

• Competitive compensation and a values-driven culture rooted in innovation, inclusion, and empowerment .

• Professional development opportunities with a diverse, high-performing team committed to operational integrity.

If you're ready to establish audit excellence , drive compliance across retail operations, and build frameworks that safeguard M-KOPA's mission in South Africa—we'd love to hear from you .

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com .

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPAexplicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/chargeany money as a pre-employment or post-employment requirement. This meansthat we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

#J-18808-Ljbffr

We are seeking a Retail Audit Lead to join our dynamic M-KOPA South Africa team as we establish comprehensive audit frameworks that ensure compliance, optimize performance, and safeguard our assets across all retail locations. As the Retail Audit Lead, you will design and implement comprehensive retail audit systems while driving operational excellence across our retail network. This role is perfect for someone who thrives on precision , embraces analytical challenges , and is passionate about operational excellence in a mission-driven environment. You'll establish audit excellence frameworks , lead inventory and compliance auditing , and drive process optimization through data-driven insights and advanced analytics . Your work will directly contribute to the financial inclusion mission that transforms millions of lives while ensuring regulatory compliance and fraud prevention across all M-KOPA retail outlets. This is a specialized leadership opportunity , offering the chance to build audit excellence from the ground up and drive accountability across our expanding South African retail operations. About Us At M-KOPA, we are committed to making everyday essentials accessible through flexible financing . As our Retail Audit Lead , you will play a crucial role in enabling that mission by establishing robust audit frameworks that ensure compliance , optimize performance , and safeguard our assets across all retail locations. You will design and implement comprehensive retail audit systems , commencing systematic auditing of shop performance across all key retail locations. Your responsibilities span inventory and compliance auditing , process optimization , regulatory compliance , advanced analytics and reporting , and risk and fraud prevention . You'll perform comprehensive inventory audits and compliance assessments , analyze operational data to identify improvement opportunities, and prepare detailed audit reports with actionable recommendations for management. Your ability to identify patterns and discrepancies , drive compliance across teams , and maintain the highest standards of integrity will be essential to success. This role is designed for an audit excellence leader who is analytically rigorous , detail-oriented , and committed to operational integrity . If you're ready to establish audit frameworks that protect and optimize our retail operations while supporting financial inclusion across South Africa, this could be your opportunity to make a lasting impact. Expertise We are looking for an accomplished audit professional with a Bachelor's degree and professional audit certifications (CIA, CISA, or equivalent) being highly valued , plus minimum 3-5 years in audit, compliance, or retail operations roles —ideally with demonstrated expertise in inventory management and regulatory compliance . You will bring: Proven experience in audit, compliance, or retail operations with strong track record of inventory management and regulatory compliance . Technical proficiency with advanced skills in audit software , data analysis tools , Microsoft Office Suite , and inventory management systems . Analytical excellence with strong problem-solving capabilities , exceptional attention to detail , and ability to identify patterns and discrepancies . Outstanding communication skills —both verbal and written —with ability to present complex findings clearly to diverse stakeholders. Natural leadership qualities with ability to influence and drive compliance across teams while maintaining professional relationships . Deep understanding of retail operations , financial services regulations , and audit best practices in African markets . Risk management expertise with experience in fraud prevention and implementing robust operational controls . Process improvement mindset with ability to analyze operational data and identify optimization opportunities . What We Offer A mission-driven environment where your audit excellence directly supports financial inclusion across South Africa. Specialized leadership role with opportunity to build audit frameworks from the ground up in a high-growth fintech. Direct impact on operational excellence and regulatory compliance across our expanding retail network. Advanced analytics focus with access to cutting-edge tools and data-driven decision-making opportunities. Competitive compensation and a values-driven culture rooted in innovation, inclusion, and empowerment . Professional development opportunities with a diverse, high-performing team committed to operational integrity. If you're ready to establish audit excellence , drive compliance across retail operations, and build frameworks that safeguard M-KOPA's mission in South Africa—we'd love to hear from you . Why M-KOPA? At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com . Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa. Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply. M-KOPAexplicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. M-KOPA does not collect/chargeany money as a pre-employment or post-employment requirement. This meansthat we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process. Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date. #J-18808-Ljbffr