1,132 Retail Services jobs in South Africa

Allan Gray Retail Client Services

Allan Gray is an investment management firm focussed on building long-term wealth for our clients. We always put our client' interests first. We design our products and fees so that they tie our success to that of our clients. We aim to build our clients' trust and confidence in us through offering excellent client service. Every service interaction needs to reinforce the trust that our clients have in us.
Allan Gray has multiple channels for servicing clients (both investors and independent financial advisers) and executing their transactions. The Allan Gray Retail Client Services team is the primary touch point for clients interacting with the company and is thus at the forefront of the way in which a client, and prospective client, experiences Allan Gray. The Client Experience team owns the client experience strategy and defines and executes the solutions to deliver on this strategy.

Business Analyst - CX Data Analytics Specialisation

The Client Experience (CX) team is made up of several Business Analysts, Specialists and Product Owners. The main purpose of the business analyst (BA) role is to provide in-depth analysis and project support within the Allan Gray Client Experience team.

The candidate applying for this role should have a strong interest in data analytics and using data to solve client service-related business problems. This is a high performance, fast paced environment which prioritises data-driven decision making and measurement and tracking of business value.

Strategic fit with Allan Gray's CX strategy:
• Provide business intelligence to enable, support and enhance the broader client experience and retail business strategy
• Be the data competence centre for CX related data and insights for the Retail business, with a deep understanding of client interaction data across all our Retail servicing channels
• Focus on our business-critical questions and provide insightful analysis and reporting that improves decision making and identifies opportunities for incremental or transformational improvements in CX outcomes

Some of the long-term objectives of the stream include:
• In-depth client behavioural analysis - this involves in-depth and holistic understanding of client behaviour. Achieved by combining interaction data points collected from all channel touchpoints and overlaying this data with salient features of the client's profile.
• Data governance - this involves processes and projects to improve data accuracy, usability, storage and documentation to support analytics and regulatory compliance.
• Develop the predictive arm of our analytics capability - develop our ability to use historical data combined with other analytical tools such as statistical modelling to predict future outcomes and their probability.
• Increase efficiencies - deep understanding of the factors that drive inefficiencies in client interactions. Specific efforts to shift interactions to the correct channels to achieve scalability and find innovative methods to increase efficiencies where interactions canno be self-serviced.
• Blend offline and online analytics - advance the efforts on developing online analytics to get us to a position where offline and online client behaviour can be blended to provide richer data on client behaviour.
• Enable the business to be more self-sufficient with basic data analytics by providing tools and training
• Perform the basics better - continuously learn, improve, and enhance the BAU areas.

There are progression opportunities within the business analyst stream, with senior analysts leading high-impact cross-functional projects within the broader Allan Gray business. Opportunities may also arise for cross-stream movements within CX, widening exposure to other areas of focus where CX has an impact.

Qualifications and Experience
• Relevant qualification/degree in an analytical or quantitative field such as computer science, engineering, business science, statistics, data science, commerce, or similar
• 1.5 or more years' experience in a relevant field

Skills
• Highly competent in Microsoft Office, with a focus on Excel and Power BI
• Ability to write, interpret, and optimise SQL code
• Ability to understand core AI concepts and effectively leverage AI tools to enhance productivity, decision-making and innovation
• Python for enhanced analytics and dashboarding would be advantageous
• Prior experience with Snowflake as a Data Analytics platform would be advantageous
• Strong conceptual, numeric and analytical thinking skills
• Strong verbal, written, facilitation, and interpersonal communication skills
• Disciplined, detail-oriented and methodical approach to problem-solving
• Ability to get things done, be accountable and self-manage
• Planning, organizational and time management skills
• Ability to work independently when required
• Ability to work in a team and collaborate effectively across teams with a positive, friendly, and respectful attitude
• Ability to engage confidently with stakeholders at any level.
• Ability to easily research, collate and synthesise data in a meaningful manner

Core Responsibilities
• Data gathering, cleaning and analysis
• Using data to generate meaningful and relevant reports and insights
• Fulfilling both BAU and ad-hoc data requests
• Creation and maintenance of various dashboards for operational and management decision making
• Assisting with business case development, attribution analysis and change management for projects

What you can expect to get out of this role

Technical Data Analysis Acumen:
• Working knowledge and understanding of data analysis tools like SQL, Snowflake, Power BI and Python
• Ability to understand core AI concepts and effectively leverage AI tools to enhance productivity, decision-making and innovation
• Application of statistical methods to data analysis
• Exposure to machine learning techniques
• Data visualisation and experience with business intelligence applications such as Power BI

Relationship Management:
• Opportunity to build and cultivate a network of relationships across the business, particularly with IT and other key stakeholders interacting with Retail Client Services and relating to the client experience
• Opportunity to serve as primary point of contact for client interaction data

Business Analysis and problem solving:
• Ability to perform detailed data analysis for projects related to the client experience
• Requirements gathering for identified problems
• Ability to accurately interpret data, clearly communicate insights, and recommend solutions
• Opportunity to share information regarding operational or strategic changes
• Ability to identify and track business value
• Problem and process documentation

Project Management:
• Ability to develop and/or support project plans for ad-hoc projects
• Engaging relevant stakeholders and achieving their buy-in and alignment
• Opportunity to manage risks, review project impact and course correct as necessary

Location

Cape Town

Closing Date

8 September 2025

• Running day-to-day store operations – sales, staff, stock, the works
• Leading and motivating your team to smash sales targets
• Making sure the store looks great, is well-stocked, and ready for customers
• Handling cash, POS and all those important behind-the-scenes details
• Giving customers top-notch service and sorting out issues quickly
• Managing stock – counts, pricing, barcodes, replenishment and loss control
• Overseeing staff schedules, discipline, and training where needed

• Matric / Grade 12
• At least 5 years’ experience running a store at management level
• Strong on inventory systems (SYSPRO or similar)
• Comfortable with Outlook & Excel
• Valid driver’s licence is a plus

• Great with people – customers and staff alike
• Strong leader who can motivate a team
• Detail-focused, organized, and proactive
• Problem-solver who takes initiative and adapts easily
• Energetic, self-driven, and customer-focused

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as a Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities :

Operational Management

Drive store performance to achieve and exceed sales targets.

Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.

Ensure consistent implementation of merchandising and marketing standards.

Attract and retain a strong and loyal customer base.

Inventory Management

Oversee inventory controls and ensure effective stock management.

Monitor store performance in line with stock availability and customer demand.

Customer Service

Ensure exceptional customer experiences that exceed expectations.

Review and act on Mystery Shopper reports and customer feedback.

Resolve product and service-related complaints quickly and effectively.

Lead by example in reinforcing a customer-first culture among staff.

People Management

Train, develop and motivate staff to reach full potential.

Plan for succession and promote internal growth.

Manage performance consistently and fairly.

Foster a positive, engaging and productive working environment.

Administration & Compliance

Ensure strict adherence to company policies, systems, and procedures.

Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For :

Proven retail management experience

Strong leadership and people management skills

Excellent communication and organisational skills

Target and results-oriented mindset

Passion for customer service and retail excellence

Working Hours : Retail hours, including weekends and public holidays

• Driving turnover to ensure the achievement of targets.
• Risk control and managing stock losses to ensure shrinkage is in line with the Company standard.
• People management, including recruitment, development of staff, employee relations, performance management.
• Ensure that store presentation is according to company standards
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.
  
  

• Matric/Grade 12.
• 2 years fashion retail management experience.
• Track record of good stock take results.
• Strong leadership skills.
• Results driven.
• Great customer care experience.
• Exceptional people skills.
• Attention to detail.
• Sense of urgency.
  
  

Join to apply for the Store Manager role at GALXBOY

Join to apply for the Store Manager role at GALXBOY

GALXBOY is a proudly South African streetwear brand that emerged from the underground, rebellious youth culture found in the country’s urban hubs. Built on a foundation of ambition, collaboration, and persistence, it has grown into a leading national label. Known for its bold designs and deep cultural relevance, GALXBOY reflects a new generation of South Africans who embrace their identity with confidence and style.

MAIN PURPOSE OF THE JOB

To be professional and customer service-oriented and oversee daily operations at our store. As the store manager, you will supervise the operational and organisational standards of the store. Your duties will include undertaking administrative tasks, monitoring inventory levels, and developing business strategies.

The ideal candidate must be able to improve customer satisfaction and meet monthly sales goals. In addition to being an excellent communicator, you should also demonstrate outstanding leadership and interpersonal skills.

KEY AREAS OF RESPONSIBILITY

Sales and Business Development

• Drive and monitor sales performance (UPT, ATV, and turnover).
• Lead by example and support staff to achieve individual and team sales targets.
• Provide coaching to deliver exceptional in-store customer service.
• Identify sales trends through market and area analysis and communicate findings to the regional manage.
  
  

• Conduct regular staff training and team meetings, keeping attendance records.
• Ensure all team members are informed of company updates, procedures, and sales focus areas.
• Complete and manage staff rosters based on the store’s staffing requirements.
• Monitor individual staff performance and conduct appraisals with developmental feedback.
  
  

• Accurately pick and pack customer orders in line with online sales and quality standards.
• Oversee the packing process to ensure damage-free and presentable orders.
• Monitor and manage the order queue and dispatch deadlines from eCommerce platforms.
• Use eCommerce systems (e.g., Shopify) to track and fulfil orders.
• Collaborate with the warehouse or courier providers for timely deliveries and returns handling.
  
  

• Minimise shrinkage and ensure stock levels are accurate and well documented in the POS system.
• Receive and process stock deliveries same day, including tagging, steaming, and capturing.
• Organize the stockroom to facilitate timely replenishment and order processing.
• Perform weekly and monthly cycle counts, submitting verified reports.
• Place replenishment orders and ensure returns or transfers are processed promptly.
  
  

• Manage store opening and closing procedures, time and attendance, and daily operations.
• Reconcile daily cash-ups, investigate discrepancies, and report losses where needed.
• Monitor store expenses (stationery, cleaning, refreshments) within allocated budgets.
• Enforce company risk control procedures and loss prevention measures.
• Handle refunds, exchanges, and escalate complaints or unusual cases to operations.
  
  

• Submit accurate and timely month-end reports (e.g., time sheets, sales dashboards, staff purchases).
• Maintain up-to-date training registers and compliance records.
• Utilise tools such as the manager's dashboard to track performance and operational data.
  
  

• Matric (compulsory), a relevant tertiary qualification is advantageous.
• Minimum 3 years’ experience in retail management, with exposure to eCommerce operations.
• Familiarity with eCommerce platforms such as (ie. Shopify)
• Strong leadership and team motivation skills.
• In-depth knowledge of retail operations, order fulfilment, and inventory control.
• Customer-focused mindset with excellent problem-solving ability.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Business Development
• Industries Retail Apparel and Fashion

Referrals increase your chances of interviewing at GALXBOY by 2x

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Our client in the Retail Industry is currently looking to employ a Store Manager, to be based in Port Elizabeth, East London and Mthatha.

Requirements :

Matric / Grade 12.

Diploma or Degree in Retail Management, Business Management, or relevant commercial qualification (advantageous).

Minimum of 5 years’ experience in Retail Store Management.

Experience with SAP / Unisolv / Qlikview / Kronos will be an advantage.

Strong leadership, financial management, and people management skills.

Excellent customer service orientation and ability to drive sales.

Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).

Responsibilities:

Assist with budget preparation and management within the store.

Allocate store funds and define financial objectives.

Maintain financial and statistical records.

Oversee all banking functions and ensure effective cash management.

Optimise store profitability and control expenses within budget.

Stock and Inventory Management:

Manage all aspects of store inventory, including ordering, monitoring, and reporting.

Conduct and oversee bi-annual stock takes.

Control shrinkage and ensure correct stock levels.

Investigate and resolve negative GP values and dormant stock issues.

Ensure stock in storage locations balances with system records.

Monitor goods in transit and out-of-stock levels daily.

Sales and Merchandising:

Ensure the store achieves sales targets across all departments.

Coordinate and implement promotional activities.

Monitor competitor activity and market trends.

Maintain outstanding store condition and visual merchandising standards.

Plan and implement store layout to maximise sales and customer experience.

Customer Service:

Deliver above-expectation customer service at all times.

Resolve customer queries and complaints efficiently.

Ensure loyalty programmes and customer request systems are actioned.

Drive new loyalty signups continuously.

Team Management:

Lead, train, mentor, and develop the store workforce.

Manage performance reviews, personal development plans, and succession planning.

Oversee scheduling, staffing, and HR administration (leave, hours, payroll inputs).

Manage and utilise workforce management systems effectively.

Build and maintain strong employee relations.

General:

Ensure housekeeping, safety, and hygiene standards are maintained.

Adhere to policies, SOPs, and company regulations.

Ensure compliance with health and safety requirements.

Uphold professional appearance and conduct at all times.

Please be advised that if you do not receive a response within two weeks of applying, you may consider your application unsuccessful.

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About The Role
What you’ll be doing:

- You’ll be responsible for the day to day management of the store.
- You’ll be leading from the front, managing a small team of between 4 - 6 members of staff
- You’ll be committed to motivating your team to deliver a great customer experience as well as achieving challenging sales targets
- You’ll be committed to offering honest advice and building a rapport with customers, exceeding their expectations and reassuring them when they're bewildered by choice

What you’ll need - skills and experience:

- Proven experience of leading a small team
- Managerial experience within a retail or field sales position, ideally in a hard goods environment
- Proven experience in achieving sales targets and KPI’s
- Proven experience in motivating your team
- You’ll have practical experience / knowledge of some or all of our product range
- You'll be a confident, enthusiastic and driven team player
- You'll be committed to learning and developing yourself and your team
- Your personal skills will include accuracy and numeracy as well as basic computer literacy
- You’ll possess the desire to succeed both individually and as leader of the team

Benefits
What you’ll get in return for your commitment:


- Guaranteed monthly commission payment amount for your first 6 months
- Any extra time worked beyond your contracted hours is paid or can be taken as time off in lieu
- Staff Discounts
- Healthcare Cash plans
- A company pension scheme
- Life Cover
- Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services
- Discounts on 100s of high street & online brands including restaurants, holidays, and shopping
- Role specific training and development
- Proactive promotion of internal candidates
- Paid Breaks
- Free Tea & Coffee

About The Company
Where you’ll be working:
Machine Mart are the UK’s leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With stores nation-wide and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth. For further information on our company and our product range, visit our website:

Wood Drive KWIKSPAR is looking for an experienced and dynamic Store Manager to join our vibrant team, based in Sunningdale (Cape Town). With a commitment to quality and community, we seek someone who is passionate about delivering exceptional service and driving business success.

• Oversee daily store operations and ensure compliance with company policies and standards.
• Lead and inspire a team to achieve sales targets and deliver outstanding customer service.
• Manage staff recruitment, training, development, and scheduling.
• Maintain high standards of store presentation and product quality.
• Control inventory, manage supply orders, and optimize stock levels.
• Handle customer inquiries and complaints with professionalism.
• Prepare reports on sales, budgeting, and inventory management.
• Implement marketing and promotional campaigns.
• Ensure health and safety regulations are followed diligently.

• Proven experience as a Spar Store Manager or similar managerial role in retail.
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent communication and interpersonal skills.
• Proficiency in retail management software and Microsoft Office.
• A strong understanding of customer service, inventory management, and budgeting.
• Ability to handle multiple tasks in a fast-paced environment.

Wood Drive KWIKSPAR is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Kindly note: All applications are to be submitted through the Careers Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly.