775 Retail Intern jobs in South Africa

WE’RE HIRING! | STORE MANAGEMENT POSITIONS
Location: The Precinct (Mushroom farm) Midrand – NEW STORE OPENING!
Company: Mambo’s Storage & Home

Are you ready to lead with energy, passion, and purpose? Mambo’s Storage & Home , South Africa’s favourite destination for all things home, is expanding! We are opening a brand-new store in Midrand and we’re looking for dynamic and experienced Store Managers and Assistant Managers to join our leadership team.

Available Positions:

• Store Manager
• Assistant Store Manager
• Department Supervisors

What We’re Looking For:

• Proven retail management experience (homeware, lifestyle, or general merchandise preferred)
• Strong leadership skills with the ability to motivate and develop teams
• A passion for customer service and delivering exceptional in-store experiences
• Ability to manage inventory, merchandising, and store operations
• A hands-on approach and commitment to excellence
• Willingness to work flexible retail hours, including weekends and public holidays

Key Responsibilities:

• Drive store performance and sales targets
• Lead by example and inspire a customer-first culture
• Manage stock control, receiving, and visual merchandising
• Train, coach, and manage team members
• Ensure smooth daily operations and compliance with company standards

Why Join Mambo’s?

• Be part of an established, growing brand with over 25 stores nationwide
• Supportive leadership and growth opportunities
• Competitive salary and staff discounts
• Energetic, fast-paced work environment

Apparel Retail Brand in Joburg is seeking an experienced RETAIL OPERATIONS MANAGER to join their team. The Retail Operations Manager position will be responsible to strategically drive results to ensure that each store within the region achieves maximum sales, productivity and profit goals through effective leadership, effective communication, world class service, effective talent management, merchandising excellence, and operational compliance. To motivate teams and to create a vibrant, energetic store environment. The Operations Manager will report to the Regional Manager. The position will be based at head office in Joburg but you will be required to travel to stores and nationally from time to time.

1. Above average level of expertise in dealing with both the general public and store teams
2. A proven commitment to customer service excellence
3. Superb interpersonal and organisational skills
4. A definite aptitude for visual and marketing strategies
5. Excellent time management skills
6. Superior Microsoft office skills
7. An ability to work independently with little or no supervision
8. A solid aptitude for interpreting and reacting to retail market trends in a timely fashion

1. A combination of or equivalent to the completion of post-secondary education
2. Minimum of 6 years’ experience as a Retail Area Manager / Senior Store Manager / Operations Manager preferably in the fashion brand environment
3. Strong sales experience
4. Proficient in Microsoft applications
5. Must be sales focused with a proven sales track record
6. Strong problem solving skills and proven ability to use your own initiative
7. Knowledge and ability to effectively apply company strategy/ policy/ procedure at store level
8. Outstanding leadership skills
9. Ability to manage a functional team
10. GO-GETTER attitude and positive outlook on life
11. Excellent communication and presentation skills, written and verbal
12. Good report writing
13. High level of organisation
14. Good interpersonal skills
15. Motivational skills
16. Mentoring skills
17. Drivers licence and own vehicle – travelling is required

Salary negotiable depending on level of experience
Start: ASAP

To apply for the Retail Operations Manager | Joburg | Fashion Brand positions please send your detailed CV in a Word document and a recent photo of yourself.

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

RETAIL OPERATIONS TEAM LEADER

Main Purpose:

Manages the Retail Operations and Support Team, to deliver outstanding customer online experiences, aligning with Customer First principles and a modern luxury approach

KEY RESPONSIBILITIES

1. MANAGES PERFORMANCE

· Manage the performance of this Team to ensure the delivery of outstanding customer experiences

· Personally demonstrate the Customer First and modern luxury principles and lead their implementation by this Team

· Maintain audit processes to ensure data completeness and accuracy by the Team

2. MANAGES THE TEAM

· Motivates and supports a high performance Team

· Facilitates seamless and efficient interactions with related Teams and all stakeholders (including Agents/Retailers), while driving a culture of teamwork

· Communicates with the Team to share information

· Monitors and manages the performance of the Team and individual members related to KPIs and achievement of objectives

· Monitors and trains each team member, providing feedback on performance

· Manages non-compliance, under-performance and corrective actions

· Manages inductions of new Team members

· Coaches individuals to develop their knowledge of products, technologies, systems and processes, as well as improving their customer handling skills and positive conversations

· Manages succession planning into key roles to develop talented individuals

· Monitors and acts on survey results to support improved Team performance and customer service excellence

· Schedules staff availability for key activities, considering training, leave, sick leave, demands and peak times

3. OVERSEES KEY ACTIVITIES

· Provides first line support to customers, retailers/agents and the Teams, avoiding unnecessary hand-overs

· Runs daily/weekly meetings to track and manage performance, share information and resolve issues

· Resolves escalated issues and complaints from customers and Agents/Retailers, ensuring customer satisfaction and facilitating successful sales

· Works with Management to refine and develop objectives for new vehicle sales operations

· Ensures processes are aligned to provide a seamless customer journey

4. DRIVES IMPROVEMENT

· Organizes regular meetings to review KPIs and identify improvements

· Implements proactive approaches to recurring problems

· Leads or supports initiatives for continuous improvement in work methods and service delivery

· Supports Teams in adapting to change, growth, and improvement

KEY SUCCESS CRITERIA FOR THE ROLE

Customer First

Survey results, case and complaint management systems

Team

Collaboration with colleagues and Retailers/Agents, staff attitude, retention, transparent incentive schemes, resource availability during service hours

KPIs

Achievement of team targets and KPIs (to be agreed)

COMPETENCIES REQUIRED BY THE ROLE

Level

Functional Manager / Senior Team Leader

Experience

Preferably automotive and modern luxury sectors

High Performing Teams

Motivator with experience managing high-performance teams to deliver excellent customer service

Operational Excellence

High EQ, excellent communication, problem-solving, agility, self-drive, commercial thinking

Innovation and Improvement

Ability to drive continuous improvement and innovation

We are currently recruiting for a National Retail Operations Manager to join our dynamic team.

Responsible for developing and implementing a comprehensive retail strategy focused on driving sales growth, enhancing customer satisfaction, and optimizing operational efficiency. Working closely with cross-functional teams to ensure alignment between retail operations and overall business objectives. Analysing market trends to adapt andcreate strategies for maintaining a competitive edge and leading continuous improvement initiatives & innovation opportunities to streamline retail processes and systems.

KEY RESPONSIBILITIES

• Builds a comprehensive retail strategy incorporating critical priorities that focus on sales growth, customer satisfaction, and operational efficiency (incl. format and concept strategies).
• Provides guidance on best operating practices and shares regional best practices.
• Identifies improvement opportunities across retail operations which impact retailer profitability and loyalty.
• Works closely with the Omnichannel and Retail Systems Product teams in managing retail software product life cycles and identifying digitisation opportunities for retail.
• Sets specific retail operations and format-specific benchmarks, driving execution and progress.
• Ensures format-specific criteria such as product offerings, technology and infrastructure set-up and customer experience are clearly documented and communicated to regions and retailers.
• Drives ‘ ’ concept strategies and plans as custodian of concept ambition and success indicators.
• Works closely with regional and national teams across Merchandising, Promotions and Omnichannel to ensure alignment and effective execution of plans.
• Compiles comprehensive plans and timelines that integrate, schedule and track effective execution on all agreed initiatives.
• Contributes to customer-centric strategies and supports the implementation of customer service standards at key touch points, enhancing the customer shopping experience.
• Champions skills development as the link between retail operations and training departments in ensuring the development of retail specific training content.
• Relevant Tertiary qualification or Business Bachelor’s Degree.
• 8 years’ experience in a Senior Management role in the grocery retail sector.
• 2 years’ experience working with and co-ordinating multi-business stakeholders across multiple geographies.
• Outstanding customer service orientation and very good stakeholder partnering skills.
• Strong financial analytical and business acumen capability within grocery retail.
• Comprehensive understanding of key retail processes and digitisation opportunities.
• Proven execution track record, results orientation and demonstrated adaptability in fast moving environment.
• Excellent planning, organising and problem-solving capabilities.
• A confident communicator and respected thought leader and practitioner in Retail Operations.
• A team player and leader who is at ease navigating a fast-paced environment with multiple, competing priorities.

Kindly note: All applications are to be submitted through the Careers Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly.

“Your application and all personal information provided herein is protected under the Protection of Personal Information Act (4 of 2013), hereinafter referred to as the “Act”.

• The SPAR Group LTD, with its head offices at 22 Chancery Lane in Pinetown, is collecting this information to enable us to facilitate your application and /or assess your suitability for the advertised position. This information will be used for this purpose only and disposed of thereafter, unless you consent to the information being retained for marketing purposes.
• Where shortlisted, your information will be retained for a period of 3 months and disposed of immediately thereafter if you are unsuccessful in your application. Where employment is offered, it will be retained as part of your employee portfolio and secured accordingly.
• This information is given to us, by you, voluntarily and of your own free will.
• If you do not wish to provide us with this information, are unable to do so, or object to it being used, it will result in the disqualification of your application.
• In the course of the recruitment process, and for matters related to your application only, we may share your information with third parties.
• You have the right to access this information while in our possession and make corrections if necessary.
• You have the right to lodge a complaint via email with the office of the Information Regulator, at , if you are unhappy with the manner in which we deal with your information.

SPAR North Rand is looking for a suitably qualified and experienced Regional Retail Operations Manager (D) – Build It to join our dynamic team.

PURPOSE:
The Retail Operations Manager is responsible for growing DC and Retail Sales through providing a comprehensive business consulting service to our Build It Stores.

KEY PERFORMANCE AREAS:

• Ensuring that all Build It stores are maintained at a level of excellence
• Assisting Build It stores to be profitable
• Measuring business performance through the use of information technology
• Analysis of financial results
• Advising on modern retail trends in hardware utilizing category management
• Performing store audits through structured store visits and the circulation of written reports to regional and national office where appropriate
• Preparing business plans for stores
• Improving image and standards of all stores

• Matric Certificate
• MCSE or similar tertiary IT qualification – mandatory
• Interpersonal skills
• Stress tolerance and integrity
• Retail Management experience preferably at senior management level would be an advantage
• The ability to develop an open, sincere and trusting relationship with our retailers
• Understanding of tax laws
• High energy level and the ability to operate under pressure
• Ability to work within a team whilst able to work independently
• Driver’s license a necessity
• Must be willing to travel extensively

SPAR North Rand is an equal opportunity employer. All positions are advertised in accordance with the company’s Employment Equity Policy.