20 Restaurant Assistant jobs in South Africa

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10 2nd Avenue Houghton Estate is a unique luxury property that blends heritage charm with refined elegance. As part of the Dream Hotels & Resorts collection, you’ll be part of a dynamic hospitality brand that values service excellence, team development, and creating exceptional guest experiences

10 2nd Avenue Houghton Estate falls within Dream Hotels & Resorts, a mixed-use accommodation group working towards greater accountability and local impact. The vision is to co-create memorable travel experiences which connect people for a brighter future. Together our mission is to deliver dynamic and exceptional hospitality solutions in Africa that connect local and global travelers to our communities in a sustainable and relevant manner.

Dream Hotels & Resorts lives by its 8 core values. Our team is dedicated to being reliable and accountable, fostering empathy to understand others' feelings and collaboratively find solutions, and prioritizing sustainability in environmental, financial, and social aspects. Rooted in humanity, trust, dynamism, excellence, and joy , we celebrate diversity, prioritize integrity, embrace creativity, pursue quality, and foster a joyful work environment to connect people with our surroundings and each other. These play a part in our day-to-day decision making & operational requirements.

Job Overview

The Assistant Restaurant Manager will be responsible for overseeing the daily operations of the restaurant and bar at 10 2nd Avenue Houghton Estate, ensuring exceptional service standards in line with our 5-star expectations. The ideal candidate will bring strong bar knowledge, with a passion for whiskey and a refined understanding of wines, to elevate the guest experience and lead the team with professionalism and flair.

Key Responsibilities

• Work hand in hand with the Reastaurant Manager to manage and coordinate all restaurant and bar operations, ensuring seamless guest service at all times.
• Maintain and uphold the highest service and hospitality standards in line with the property’s 5-star positioning.
• Work with the Restaurant Manager to lead, train, and motivate the restaurant and bar team to deliver exceptional service consistently.
• Curate and manage the wine list and whiskey offerings, ensuring relevance, quality, and profitability.
• Provide expert guidance and recommendations to guests on wine and whiskey pairings.
• Ensure compliance with health and safety regulations, liquor licensing laws, and hygiene standards.
• Oversee inventory management, cost control, and supplier relationships for bar and restaurant stock.
• Address and resolve guest concerns and feedback promptly and professionally.
• Coordinate with kitchen, events, and front office teams to ensure alignment and smooth service delivery.
• Contribute to menu planning and beverage promotions in collaboration with the Executive Chef and Restuarant Manager
• Work with the Restuarant Manager to prepare and present regular operational and financial reports to the General Manager.
  
  

• Matric (Grade 12) is essential; a hospitality or F&B management qualification is advantageous.
• Minimum 3 years’ experience in a restaurant or food & beverage management role within a 5-star hotel or luxury boutique setting.
• Proven bar management experience with strong whiskey knowledge and a deep appreciation and understanding of wines.
• Excellent interpersonal and communication skills with a strong customer orientation.
• Ability to lead and inspire a team while maintaining a hands-on and service-focused approach.
• Strong financial acumen, particularly in relation to stock control and cost of sales.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Hospitality

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We are searching for an Assistant Restaurant Manager who will be responsible for leading and managing one of our restaurant outlets. He/She will be responsible for different tasks such as training, overseeing food quality, and developing menus. Responsibilities also include maintaining the restaurants revenue, profitability, and quality goals. You will ensure efficient restaurant operation with the utmost of standards, as well as maintain high production, productivity, quality, and excellent Guest-service standards.

Ensuring Excellent Guest Service

• Providing excellent guest service and soliciting guest feedback.
• Effectively addressing guest concerns and complaints.
• Empowering employees to deliver exceptional service.
• Prioritizing guest satisfaction and continuous improvement.
• Providing feedback to improve service performance.
• Reviewing guest satisfaction results with employees.

Communication and Professional Conduct

• Approaching all interactions with guests and colleagues in a service-oriented manner.
• Communicating essential information to all staff for each event.
• Maintaining regular attendance and clear communication with all stakeholders.
• Attending relevant meetings as required and ensuring team awareness of information.
• Assisting staff as needed and being hands-on in operations.

Health and Safety

• Ensuring a safe work environment for guests and colleagues.
• Enforcing hygiene standards and inspecting all areas.
• Maintaining personal appearance standards and reporting security concerns.
• Assisting with hygiene audits when necessary.

Stock Management

• Conducting accurate stock takes and managing orders.
• Planning and controlling stock levels within the bar.
• Ensuring proper storage and usage of stock in line with safety standards.

Training and Development

• Coaching, counseling, and developing staff.
• Managing staff training and performance reviews.
• Implementing colleague-training initiatives and ensuring completion of online training.

Qualifications & Skills

• Fluent in English, with a minimum of 4 years of luxury hotel management experience.
• WSET/CWA certification advantageous.
• Computer literate and analytically skilled.
• Flexible with working hours and physically fit.
• Excellent leadership, communication, and guest service skills.
• Ability to handle multiple tasks and problem-solving in a high-pressure environment.

Job Description: Assistant Restaurant Manager

Position Title: Assistant Restaurant Manager
Department: Food & Beverage
Reports To: Director of Food and Beverage

Position Summary:
The Assistant Restaurant Manager at Tillie's in Camp Lucy plays a vital role in supporting the smooth and efficient operations of our front-of-house team. This position requires a motivated individual with a strong passion for hospitality and a keen eye for detail. The Assistant Restaurant Manager will assist in executing the vision of Tillie's unique dining experience, inspired by global influences and a 19th-century Vietnamese town hall. This role emphasizes operational excellence, exceptional service delivery, and fostering a vibrant culinary atmosphere.

Essential Duties and Responsibilities:

Operational Management:

• Support the management of day-to-day food and beverage operations, ensuring service excellence at Tillie's.
• Actively engage on the floor during service, addressing guest needs and ensuring operational flow.
• Assist in developing and implementing standard operating procedures to enhance service efficiency and guest satisfaction.
• Identify and address customer needs, responding proactively to elevate the dining experience.

Team Leadership:

• Assist in leading the front-of-house team by recruiting, training, and nurturing talented staff.
• Foster a culture of hospitality and professionalism, anticipating and surpassing customer expectations.
• Participate in weekly meetings to review performance, align on objectives, and address challenges.
• Contribute to the training and development of staff to ensure a knowledgeable and high-performing team.

Sales and Inventory Management:

• Assist in managing Private Dining Room sales and opportunities to drive revenue growth.
• Maintain accuracy and control over alcohol inventory, contributing to cost-effective practices.
• Support the oversight of the tip process, ensuring distribution is fair and transparent.
• Collaborate on maintaining a diverse and appealing wine menu that complements the overall dining experience.

Quality Control and Customer Experience:

• Conduct regular quality checks to ensure high service and product standards are consistently met.
• Engage with reviews and feedback, maintaining strong performance across platforms.
• Work with the Activities Manager to develop and coordinate food and beverage programs.
• Assist in managing the pool pass program and staffing to enhance guest offerings.

Financial Oversight:

• Assist in analyzing financial reports to guide decisions that meet sales, profitability, and quality objectives.
• Ensure compliance with health, safety, and labor regulations relevant to restaurant operations.

Marketing and Administration:

• Support the execution of monthly marketing plans to boost Tillie's presence and attract guests.
• Collaborate with HR on payroll processes and ensure adherence to company policies.
• Take on additional duties as needed to contribute to the restaurant's success.

Qualifications:

• Proven experience in a supervisory role within the hospitality industry is preferred.
• Strong leadership skills coupled with excellent organizational and communication capabilities.
• Ability to multitask and maintain priorities in a dynamic, fast-paced setting.
• Exceptional focus on delivering memorable customer service experiences.
• Knowledge of inventory management and financial analysis is advantageous.
• Understanding of food and beverage health and safety regulations.
• Passionate about the culinary arts, hospitality, and creating memorable guest interactions.

What We Offer:

At Tillie's in Camp Lucy, we provide a supportive and dynamic work environment with extensive opportunities for professional growth. Join our team to be part of crafting exceptional dining experiences in the stunning setting of Camp Lucy. Whim Hospitality is an equal-opportunity employer actively promoting diversity, equity, and inclusion. Applications are welcome from candidates of all backgrounds who meet the qualifications.

Whim Hospitality is an equal-opportunity employer committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds. This job description is a summary of the primary duties and responsibilities of the job and is not an employment contract. By applying, candidates acknowledge they have read and understood the terms of this job description

To prepare all KFC products in accordance with the KFC standard operating procedures, with strict adherence to Health and Safety standards

Prepare and cook KFC products using approved KFC standards and procedures when instructed by the manager

- Portion ingredients and cooked products using approved KFC procedures

- Hold and monitor product quality by checking and acting upon expiration dates and times for each product

- Ensure the correct use of product holding equipment in respect of holding times and temperatures

- Follow all standard procedures and schedules for cleaning and sanitizing food preparation and storage areas equipment and utensils

- Capture product preparation information and monitor product quality by checking and acting upon expiration dates and times for products

- Adhere to Yum’s culture principles

- Be obsessed about product quality by ensuring product is prepared and served to customers as per KFC standards and every customer is satisfied

- Perform other duties from time to time as requested by the Restaurant General Manager/Assistant Manager/Shift Supervisor

To prepare all KFC products in accordance with the KFC standard operating procedures, with strict adherence to Health and Safety standards

Prepare and cook KFC products using approved KFC standards and procedures when instructed by the manager

- Portion ingredients and cooked products using approved KFC procedures

- Hold and monitor product quality by checking and acting upon expiration dates and times for each product

- Ensure the correct use of product holding equipment in respect of holding times and temperatures

- Follow all standard procedures and schedules for cleaning and sanitizing food preparation and storage areas equipment and utensils

- Capture product preparation information and monitor product quality by checking and acting upon expiration dates and times for products

- Adhere to Yum’s culture principles

- Be obsessed about product quality by ensuring product is prepared and served to customers as per KFC standards and every customer is satisfied

- Perform other duties from time to time as requested by the Restaurant General Manager/Assistant Manager/Shift Supervisor

To prepare all KFC products in accordance with the KFC standard operating procedures, with strict adherence to Health and Safety standards

Prepare and cook KFC products using approved KFC standards and procedures when instructed by the manager

- Portion ingredients and cooked products using approved KFC procedures

- Hold and monitor product quality by checking and acting upon expiration dates and times for each product

- Ensure the correct use of product holding equipment in respect of holding times and temperatures

- Follow all standard procedures and schedules for cleaning and sanitizing food preparation and storage areas equipment and utensils

- Capture product preparation information and monitor product quality by checking and acting upon expiration dates and times for products

- Adhere to Yum’s culture principles

- Be obsessed about product quality by ensuring product is prepared and served to customers as per KFC standards and every customer is satisfied

- Perform other duties from time to time as requested by the Restaurant General Manager/Assistant Manager/Shift Supervisor