4 Resorts jobs in South Africa
Guest services Liaison
Posted 6 days ago
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Job Description
- Serve as the main point of contact for guests, addressing inquiries, requests, and concerns promptly
- Ensure a seamless and memorable guest experience by coordinating services and resolving issues efficiently
- Assist guests with reservations, check-ins, check-outs, and special requests
- Communicate guest needs to relevant departments, such as housekeeping, maintenance, or food & beverage
- Provide information about hotel facilities, services, local attractions, and transportation options
- Handle guest complaints professionally, escalating issues when necessary
- Monitor guest satisfaction and follow up to ensure concerns are addressed
- Maintain accurate records of guest interactions and preferences
- Coordinate VIP or special guest arrangements to enhance the overall experience
- Support hotel management with reports on guest feedback, service trends, and operational improvements
Guest Services Liaison
Posted 7 days ago
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Job Description
Guest Services Liaison | Luxury Hotel | Umhlanga
Kendrick Recruitment is seeking a well-presented and service-driven Guest Services Liaison to join the team at a luxury hotel in Umhlanga. This role requires a polished individual with excellent interpersonal skills who can provide outstanding service and ensure an exceptional guest experience.
Key Responsibilities:
Welcoming guests and ensuring their needs are met throughout their stay.
Assisting with check-ins, check-outs, and guest queries.
Acting as the main point of contact for guest relations, providing personalised service.
Liaising with other departments to ensure seamless service delivery.
Handling complaints and resolving issues in a professional and timely manner.
Requirements:
Previous experience in a guest-facing role within the hospitality industry.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a guest-focused approach.
Professional appearance and manner.
Ability to work effectively in a high-pressure environment.
Package:
Salary: R8,000 per month.
Guest Services Agent Front Office · Queenstown
Posted 6 days ago
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Job Description
Your moment to be exceptional has arrived at The Rees Hotel, Queenstown!
As one of the first points of contact for the hotel, you will be customer service driven and enjoy exceeding guests' expectations. You will be proactive with a professional approach to guests. We're looking for outstanding communication skills and impeccable grooming standards.
Shift work involves a variety of shifts, including days, nights, weekends and public holidays.
In order to apply for this position, you must hold a valid work visa to enable you to legally work in New Zealand.
Responsibilities include
- Providing guests with the services and facilities they request in a friendly, professional and responsive manner
- Meeting and greeting all guests on arrival and departure, ensuring their schedules are well-understood and well-communicated with the purpose of delighting them at every opportunity
- Performing prompt and efficient check in and check out procedures
- Offering baggage assistance to all arriving and departing guests
- Efficiently and accurately executing all guest requests, activities and restaurant bookings
- Processing, amending and invoicing accommodation reservations
- Driving hotel vehicles and ensuring guest travel/transport arrangements are in place as required
Please contact us for a full position description detailing key tasks and responsibilities.
Skills, Experience and Attributes
- One year's front of house experience in hospitality or similar environment
- Food and beverage service experience would be beneficial
- Valid and current full driver licence essential
- Passenger Endorsement Licence an advantage
- Accommodation reservations experience would be beneficial
- Positive attitude and lots of initiative
- Superior verbal and written communication ability with an emphasis on accuracy
- A second language is highly desirable
- Enjoy working the various shifts including public holidays
Benefits and Rewards
- Full-time, permanent role with minimum of 30 hours per week guaranteed
- Uniform items provided
- Duty meals
- Free parking
- Access to promotional product training of excursions in the surrounding region
- Sustainability is at the forefront of how we work, with a strong environmental and social sustainability programme
- Employee Assistance Programme
- Wellbeing initiatives
In order to apply for this position, you must hold a valid work visa to enable you to legally work in New Zealand.
#J-18808-LjbffrGuest services agent front office · queenstown
Posted 1 day ago
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