50 Residential Services jobs in South Africa

Residential Lettings & Services Manager

East London, Eastern Cape The Construction Index Ltd

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Job Description

  • Salary: £4000.00 - £8000.00 per annum
  • Type: Full Time
  • Region: UK - London
  • Town/City: South East London, London
  • Posted: 19/08/2025
  • Reference: BBBH11237_175561119

Job Description

RESIDENTIAL LETTINGS & SERVICES MANAGER - SOUTHEAST LONDON

Dove and Hawk are working in partnership with a high-end well-known market leading estate agency who are recruiting for a Residential Lettings & Services Manager for a renowned estate in Southeast London. This role will suit a confident well-spoken property professional with strong lettings experience and experience working with a variety of different tenancies and demographics.

Duties/Functions Of The Role

Leasing & Lettings

  • Manage lettings from enquiry to move-in
  • Conduct viewings and negotiate offers
  • Oversee referencing and Right to Rent checks
  • Liaise with third-party letting agents
  • Reduce voids and maximise rental income
  • Assess vacant units and recommend works
  • Keep marketing portals and adverts up to date
  • Arrange pre-market and pre-move inspections
  • Organise minor works between tenancies
  • Meet and greet new tenants, provide property overviews
  • Create welcome packs, guides, and newsletters
  • Provide local market insight and rental intel
  • Drive rental growth and monitor competing schemes
  • Maintain property presentation and key control

Resident Services & Community

  • Build strong relationships with residents, contractors, and client teams
  • Organise events and resident services (in-house & third party)
  • Deliver up-to-date comms via email, socials & on-site signage
  • Source local offers and perks for residents
  • Foster a vibrant community through innovation and engagement
  • Conduct regular inspections of units and communal areas

Operations & Compliance

  • Ensure H&S compliance, including fire safety and unit compliance
  • Liaise with Facilities and Estate teams on building upkeep
  • Prepare asset reports and attend monthly performance reviews
  • Manage budgets, control costs and seek added value from suppliers
  • Explore additional income opportunities and cost efficiencies

Requirements Of The Role

  • Experience in residential lettings and property management
  • Strong customer service and relationship-building skills
  • Confident with IT systems and social media platforms
  • Proactive, organised and solutions-focused
  • Detail-oriented with excellent written & verbal communication
  • Strong financial and budget management skills
  • Health & safety knowledge, especially in residential settings
  • Warm, friendly, and confident personality with a team-first mindset
  • Flexible and adaptable, including occasional evenings/weekends

Salary Budgets: 0,000 basic salary with potential 20% additional bonus if KPI targets achieved

Required working hours: Monday to Friday 9am - 5.30pm

If this role is of interest, please contact Sophie Knowles on 020 8059 7473 our agency and new homes desk quoting reference: 11237

Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&C's and Privacy Policy which can be found at doveandhawk.co.uk

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Community Support Worker

Cape Town, Western Cape Amana Living

Posted 12 days ago

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Job Description

Apply now Job no: 497151
Work type: Part time
Location: Southern Suburbs
Categories: Community Support Worker

Why Choose Amana Living?

Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.

Our vision is a community where every older person is honoured and valued. Our mission is together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our values are compassion, collaboration, curiosity, inclusion and trust. Amana Living is proud to lead in reforms that benefit our workforce, caring for those who care for a career.

  • Competitive rates
  • Salary packaging benefits up to $18,550
  • Continued superannuation contribution for employees who are on paid on unpaid parental leave
  • Health and wellbeing programs and more!
  • Ongoing training and development to keep your skills growing.
  • Access to our Employee Assistance Program
  • Travel allowance for travel between clients
  • Work mobile phone

At Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community. Join us in making a difference!

THE ROLE

Our Community Support Workers have the rewarding role of caring for elderly people in their homes, enabling their overall independence.

Your day-to-day workload will be varied from providing personal care (showering, dressing, hygiene), meal preparation and domestic duties, social support, shopping assistance, transport, and pet care. Additional responsibilities can include fitting and removal of pressure stockings, respite and assisting with medication.

We have a permanent part-time opportunity areas throughout Mandurah.

Area of need: Forrestfield, Lesmurdie, Wattle Grove, Kalamunda and surrounding Suburbs

Roster: Monday to Friday 9am – 5pm

About You

A caring nature, comfortable of driving and transporting clients and working on your own.

You either have experience working in aged care, community or experience in caring responsibilities. Perhaps you would like a career change in helping our elderly community – Traineeships are available! *Eligibility applies*

Requirements

  • Acceptable National Police Clearance less than 6 months old
  • Evidence of up-to-date flu vaccination and Covid vaccination
  • Current driver's licence
  • Access to a reliable WA registered motor vehicle with full comprehensive insurance
  • Pass pre-employment physical assessment and reference checks
  • Available to attend a paid compulsory 2-week induction/ training to help you get started at our training institute in Rivervale Mon-Friday 8am – 4.30pm

How to apply

If you are interested in this role and meet the essential criteria, please click the "apply now" button. Amana Living reserves the right to close this position prior to the closing date. Shortlisting and interviews will commence immediately.

Advertised: 02 May 2025 W. Australia Standard Time
Applications close: Open until filled
Position Description

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Community Support Worker | Upper North West | PPT

Upington, Northern Cape Amana Living

Posted 12 days ago

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Community Support Worker | Upper North West | PPT

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Community Support Worker | Upper North West | PPT

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Why Choose Amana Living?

Why Choose Amana Living?

Amana Living is one of Western Australia's largest aged care providers, dedicated to meeting the needs of older individuals and their caregivers since 1962. We offer a comprehensive range of services including home care, residential care homes, transition care programs, retirement living villages, day care, respite, and dementia-specific services.

Our Vision: A community where every older person is honoured and valued.

Our Mission: To enable older people to maintain their individuality and provide what is needed to support a fulfilling life.

Our Values: Compassion, Collaboration, Curiosity, Inclusion, and Trust.

We are committed to leading reforms that benefit our workforce, ensuring those who care for others are well supported in their careers.

Our Benefits

  • Competitive rates
  • Salary packaging benefits up to $18,550
  • School holidays childcare assistance
  • Continued superannuation contribution for employees who are on paid on unpaid parental leave
  • Health and wellbeing programs and more!
  • Ongoing training and development to keep your skills growing.
  • Access to our Employee Assistance Program
  • Travel allowance for travel between clients
  • Work mobile phone

At Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community. Join us in making a difference!

THE ROLE

Our Community Support Workers have the rewarding role of caring for elderly people in their homes, enabling their overall independence.

Your day-to-day workload will be varied from providing personal care (showering, dressing, hygiene), meal preparation and domestic duties, social support, shopping assistance, transport, and pet care. Additional responsibilities can include fitting and removal of pressure stockings, respite and assisting with medication.

This is Casual opportunity covering areas throughout northern suburbs including areas such as Alkimos, Butler, Two Rocks and surrounding suburbs.

Area of need: Upper North West Suburbs

Desired Availability between: 9:00AM to 3:00pm Thursday & Friday

About You

A caring nature, comfortable of driving and transporting clients and working on your own.

You either have experience working in aged care, community or experience in caring responsibilities. Perhaps you would like a career change in helping our elderly community.

Requirements

  • Evidence of COVID-19 and Current Flu vaccinations per Amana Living policies
  • Ability to obtain a National Police Clearance (within 6-months validity)
  • Successful completion of pre-employment form and reference checks
  • Current WA driver's licence
  • Access to a reliable WA registered motor vehicle with full comprehensive insurance
  • Available to attend a paid compulsory 2-week induction/ training to help you get started at our training institute in Rivervale Monday to Friday 8am – 4.30pm

How To Apply

If you are interested in this role and meet the essential criteria, please click the "apply now" button. Amana Living reserves the right to close this position prior to the closing date. Shortlisting and interviews will commence immediately.

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
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  • Job function Other
  • Industries Hospitals and Health Care

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COMMUNITY SUPPORT PROGRAM (CSP) CASE MANAGER - Part Time or Full Time

Ladysmith, KwaZulu Natal ViziRecruiter,LLC.

Posted 13 days ago

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Job Description

Introduction We’re looking for passionate and talented people for all of our positions. There are many opportunities available with Aurora for people whoare looking to make a difference in the life of a person with a disability. Overview

Benefits:

  • Option to get paid before payday
  • Opportunities for advancement in a growing, hire-from-within company
  • Employee discount - Verizon and Dell
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vacation/Personal Hours
  • Employee Stock Ownership
  • 401-K
  • Employee Achievement Program
  • Longevity Bonus for Part Time or Full Time Employees
  • Casual dress (no uniforms), fun work atmosphere
  • And more
Responsibilities
  • Under the direction of CSP Director and/or Clinical Coordinator, provide case management, crisis intervention, and community support services to consumers
  • Develop realistic individual treatment plans/in-depth assessments based on consumer’s changing needs, closely consulting with consumers and other team members
  • Monitor treatment progress, and provide follow-up services
  • Work side by side with consumers to assist in acquiring independent living skills pertaining to activities of daily living, vocational adjustment, interpersonal skills, social, recreational, and leisure activities
  • Facilitate consumer groups to enhance the acquisition of skills necessary to improve the consumer’s quality of life
  • Coordinate all treatment services, assess CSP consumer symptoms, and maintain regular in-person contact with consumers
  • Assess crisis situations, intervene appropriately, and work autonomously
  • Complete all necessary documentation as required by certification, funding source, and program standards
  • Write reports that conform to prescribed style and format
  • Maintain records documenting time spent with individual consumers, time utilization, meeting locations, individual consumers involved and their symptoms/status
  • Monitor treatment plans, attend 6-month reviews/update, write progress notes based on treatment plans, and objectives/goals
  • Consult with peers, supervisors, and other professionals regarding cases, treatment plans, interventions, approaches, etc.
  • Attend staff meetings as required, advocating for the consumer
  • Effectively present information to management, staff, and other organizational groups
  • Demonstrate positive working relationships with consumers, staff, and other professionals
  • Promote positive consumer relations
  • Provide consultation, education, and counseling services to family/support systems involved with CSP as needed
  • Complete agency training and review of company policies/procedures
  • Maintain consumer confidentiality standard consistent with DHS 75 and HIPAA regulations
  • Ensure safe work practices
  • Perform other duties as assigned
Requirements
  • Bachelors degree in related field with 1,000 hours of supervised post-degree clinical experience, or a field other than behavioral sciences with 2,000 hours of supervised post-degree clinical experience with person who have chronic mental illness
  • Proficient use of Windows applications - Microsoft Word, Excel, Outlook, and ACCESS
  • Excellent spelling, grammar, and written/verbal communication skills
  • Have a valid driver’s license, reliable transportation, and be insurable
  • Acceptable background verification
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Community support program (csp) case manager - part time or full time

Ladysmith, KwaZulu Natal ViziRecruiter,LLC.

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permanent
Introduction We’re looking for passionate and talented people for all of our positions. There are many opportunities available with Aurora for people whoare looking to make a difference in the life of a person with a disability. Overview Benefits: Option to get paid before payday Opportunities for advancement in a growing, hire-from-within company Employee discount - Verizon and Dell Health Insurance Life Insurance Dental Insurance Vacation/Personal Hours Employee Stock Ownership 401-K Employee Achievement Program Longevity Bonus for Part Time or Full Time Employees Casual dress (no uniforms), fun work atmosphere And more Responsibilities Under the direction of CSP Director and/or Clinical Coordinator, provide case management, crisis intervention, and community support services to consumers Develop realistic individual treatment plans/in-depth assessments based on consumer’s changing needs, closely consulting with consumers and other team members Monitor treatment progress, and provide follow-up services Work side by side with consumers to assist in acquiring independent living skills pertaining to activities of daily living, vocational adjustment, interpersonal skills, social, recreational, and leisure activities Facilitate consumer groups to enhance the acquisition of skills necessary to improve the consumer’s quality of life Coordinate all treatment services, assess CSP consumer symptoms, and maintain regular in-person contact with consumers Assess crisis situations, intervene appropriately, and work autonomously Complete all necessary documentation as required by certification, funding source, and program standards Write reports that conform to prescribed style and format Maintain records documenting time spent with individual consumers, time utilization, meeting locations, individual consumers involved and their symptoms/status Monitor treatment plans, attend 6-month reviews/update, write progress notes based on treatment plans, and objectives/goals Consult with peers, supervisors, and other professionals regarding cases, treatment plans, interventions, approaches, etc. Attend staff meetings as required, advocating for the consumer Effectively present information to management, staff, and other organizational groups Demonstrate positive working relationships with consumers, staff, and other professionals Promote positive consumer relations Provide consultation, education, and counseling services to family/support systems involved with CSP as needed Complete agency training and review of company policies/procedures Maintain consumer confidentiality standard consistent with DHS 75 and HIPAA regulations Ensure safe work practices Perform other duties as assigned Requirements Bachelors degree in related field with 1,000 hours of supervised post-degree clinical experience, or a field other than behavioral sciences with 2,000 hours of supervised post-degree clinical experience with person who have chronic mental illness Proficient use of Windows applications - Microsoft Word, Excel, Outlook, and ACCESS Excellent spelling, grammar, and written/verbal communication skills Have a valid driver’s license, reliable transportation, and be insurable Acceptable background verification #J-18808-Ljbffr
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Health and Social Care Lecturer

East London, Eastern Cape Morgan Hunt UK Ltd

Posted 7 days ago

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Job Description

Are you interested inHealth and Social Care Lecturer jobs in theEast London area? Morgan Hunt are pleased to announce that we are working with a fantastic college inCentral London . Together we are seeking to appoint aHealth and Social Care Lecturer - apply today!



Job Title: Health and Social Care Lecturer

Job Type: Temporary

Location: East London

Industry: Education

Length of contract : Temporary - Sept start

Start : Sept

Payrate: £30 - £35/hr



Key responsibilities

In thisHealth and Social Care Lecturer job, your responsibilities will include:




  • Teaching on a range of Level 1-3 upto Level 5 study programmes, including the new T Levels in Health, and adults which could include pre access, access and HND courses.
  • Providing high-quality, innovative teaching, learning, assessment and internal moderation across a range of Health and Social Care courses and partnership delivery.
  • Be responsible for ensuring high levels of achievement and success.
  • Foster effective and successful working relationships with industry professionals to enhance learning and curriculum delivery.
  • Contributing to the delivery, tracking, and monitoring of Maths and English performance amongst cohorts of students undertaking Health and Social Care courses.
  • Tutoring students, giving appropriate support and guidance to enable students to achieve their academic and vocational targets.Interviewing and giving guidance to potential students.
  • Assisting students in their progression to either Higher Education and / or employment.
  • Contributing to the development and continual improvement of courses, co-ordinating effectively with both staff and students.
  • Being proactive in marketing / liaising with local schools, sector representatives, and employers to develop and enhance programmes of study, ensuring targeted recruitment levels, establishing strong partnership links, and raising the profile of the division.



Skills & experience

  • Successful candidate will have a recognised teaching qualification (or a willingness to work towards)
  • PTTLS,CTLLS/DTLLS/CertEd/PGCE and have GCSE or Level 2 in Maths, English and ICT.
  • Right to Work & Enhanced Adult/Child DBS dated within the last 3 months or on the update service
  • Knowledge of teaching styles recommended.
  • Excellent interpersonal, as well as written and verbal communication skills.
  • Sound knowledge of health and safety regulations.
  • Ability to inspire and motivate students.
  • Strong multitasking skills.



If you are interested in working in theHealth and Social Care Lecturing field in theEast London area, please apply to this advert with a CV today and a consultant will contact you!


Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

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Health & Social Care Level 5 Development Coach

Noordwes, Western Cape www.findapprenticeship.service.gov.uk - Jobboard

Posted 7 days ago

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Job Description

workfromhome

Job Advert

Are you an experienced Registered manager within the Adult Care sector?
Do you have a passion for teaching, specifically within Apprenticeships?

Impact Futures and The Childcare Company have an exciting opportunity for a passionate individual to join our Healthcare team as a
hybrid based Adult Care Development Coach.

This role is hybrid; a blend between working from home and travelling occasionally to visit learners for progress reviews and
additional tutoring within and around your given area (The North West).

Basic salary up to £32k basic plus a generous KPIs based bonus scheme on top, paid quarterly

The Role

As a Development Coach, you will be delivering and facilitating teaching, training, coaching and mentoring apprentices. The
apprenticeship standard you will be delivering is up to Level 5 Leader in Adult Care.

The role will involve:
- Lead a caseload of learners and support them to achieve their apprenticeship or qualification, as well as any additional
requirements such as a Diploma through to Gateway and successful End Point Assessment
- Regularly assess work and provide constructive feedback including SPAG and update the E- Portfolio system (Aptem)
- Identify and support learners with additional learning needs and successfully use the neurodiversity platform Cognassist to
support this
- Support those learners who require Functional Skills maths and/or English at Level 1 or 2
- Take responsibility to ensure safeguarding, PREVENT, British Values, Health, Safety and Wellbeing and equality, diversity and
inclusion are promoted and monitored continually in all areas of the job role

You’ll be joining a leading national training provider at an exciting time of growth and expansion, working in a fun and
supportive environment in an organisation with a strong focus on people and culture.

Expect regular catch-ups and socials with your team, surprises in the post and company-wide social events- we’re a friendly bunch.

The Benefits
- Bonus scheme of up to £10k on top of Basic salary
- 25 days holiday plus public and bank holidays
- 3 additional days of paid leave for Christmas Shut down
- Volunteer day
- Enhanced Sick Pay
- BUPA Healthcare Cashback plan
- Enhanced Maternity paid leave
- Enhanced Paternity paid leave
- Grandparent paid leave
- Bereavement paid leave
- Life Assurance
- Employee Wellbeing Day
- Birthday day off
- 3% pension contribution using pension provider NEST/Salary sacrifice pension scheme
- Electric Vehicle Scheme
- Shopping discount & cash back platform
- Refer a friend bonus
- Employee Financial Wellbeing support
- Buy an additional 5 days annual leave
- TOTUM Pro student discount card
- Employee Assistance Helpline
- Company events and social gatherings
- Appreciation gifts

About You

- Hold or be willing to complete Assessor Award CAVA or TAQA Level 3, A1, D32/33 or equivalent
- Hold or be willing to complete Teaching Qualification, PTLLS or equivalent
- Recognised Level 5 or above in Adult Health and Social Care
- Maths & English GCSE graded C and above or

About Us
- Impact Futures and The Childcare Company are some of the UK’s largest independently owned training providers, delivering
apprenticeships and vocational qualifications.
- Our expertise is underpinned by our Ofsted Grade 2 'Good’ accreditation, and learner-centric delivery is at the heart of our
continual operational evolution to ensure our learners receive an outstanding learning journey.
- Impact Futures and The Childcare Company are an Equal Opportunities employer and welcome applications from all suitability
qualified persons regardless of their race, disability, religion/belief, sexual orientation or age.
- We are committed to safeguarding and promoting the welfare of children and young people. An enhanced DBS check will be required
for this role.
- We have been awarded a prestigious 2-star accreditation for been an outstanding company to work for

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Lecturer in Health, Wellbeing & Social Care - East London

East London, Eastern Cape Global Banking School

Posted 13 days ago

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Job Description

Department: Academic/Oxford Brookes University partnership (OBU)

Location: East London - On site

Type of Contract: Full-Time, Permanent (40 hours per week) - (N.B. sponsorship is not offered for this role)

About Us : GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.

Our Vision: Changing lives through education.

What We Do: GBS is a higher education provider, working in partnership with several of the UK’s leading higher education providers to offer a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. As part of our partnership with OBU, we offera wide range of modern courses across business and health.The academic standards at OBU have also recently led to being ranked as one of the UK’s top 50 institutions, with the ambition of climbing even further in the years to come.

The Role: Weare currently seekingLecturers to teach across a range of undergraduate levels as part of ourBA (Hons) Health, Wellbeing & Social Care programme. Due to our delivery model, we require flexibility to teach during weekdays, evenings and at weekends.


What you'll be doing: As a Lecturer in Health, Wellbeing & Social Care at Global Banking School, you will deliver management related modules in the above areas. You will develop and deliver comprehensive course materials, undertake all aspects of learning, teaching and assessment of students and keep up to date with latest developments in your field and student support practices.

Responsibilities include:

  • All aspects of planning, delivering, and assessing student work, ensuring that all learning outcomes are met
  • Developing, updating, and improving course materials as appropriate
  • Using a variety of learning and teaching methods/materials
  • Actively engaging in staff development activities, peer observations, meetings and other administrative duties
  • Understanding and keeping up to date with latest developments in your field and student support practices
  • Working towards a range of clearly defined objectives for student attendance, continuation, completion, satisfaction and student progression

About you:

  • You will hold a Master's degree in a relevant subject area (PhD desirable)
  • You will have previous UK HE lecturing experience in the wider subject area
  • You will be able to demonstrate extensive knowledge of relevant subject matter
  • You will have experience supervising student work and providing support and feedback
  • You will have experience of accurate reporting and abilityto maintain thorough and organised student records
  • You will be able to work under pressure, plan and prioritise own workload to meet tight deadlines
  • You will have excellent communication, interpersonal and team-working skills
  • You will be able to work with diverse groups of people

Desirable:

  • You will hold a Postgraduate Certificate of Academic Practice or equivalent teaching qualification (or commitment to enrol on a teaching programme during the probationary period and complete within three years) or Fellowship of HEA (or international equivalent)
  • You will have experience of design / development of academic or professional education programmes or equivalent

What we offer:

  • 25 days annual leave, plus 8 public holiday
  • 1-day extra leave per year of service, up to a maximum of 5 days
  • Workplace pension scheme
  • Tuition reimbursement for career development courses
  • Flexible Benefits: Cycle to Work, Workplace Nursery, Tech scheme and much more
  • discounts platform, wellbeing centre and much more
  • Reward and recognition programme
  • £500 award employee referral scheme
  • Discretionary annual performance bonus

“GBS has greatly supported my professional development by offering me a chance to teach diverse, non-traditional students and by sponsoring my FHEA application, which has been invaluable in consolidating my teaching practices.”

— John Traichaisit, Consultant Lecturer

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

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Social Customer Care Consultant

Cape Town, Western Cape Woolworths

Posted 13 days ago

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Job Description

Job category: Media and Information

Location: Cape Town

Contract: Permanent

EE position: No

Introduction

Social Customer Care Consultant reports into the Social Customer Care Lead. The consultant is responsible for nurturing, managing and building the Woolworths social media communities in line with our Values and Social Community Strategy.

· Engage, assist, and resolve customer queries, complaints, and compliments across all Woolworths social media platforms including X, Facebook, Instagram, LinkedIn, Google, TikTok, and YouTube.

· Monitor, moderate, and engage with customer conversations daily across social platforms.

· Escalate community issues to the Community Lead promptly and support crisis communication when required.

· Maintain clear and efficient communication across internal departments (e.g. Stores, PR, Online, Marketing) to ensure accurate and timely information sharing.

· Monitor alerts, online community tools, and social media technologies - producing weekly and monthly reports in line as required.

· Stay up to date with local and global content trends and alert the business to emerging topics within public social conversations.

· Contribute to the development of content and community strategies that foster brand-aligned engagement and a strong community spirit.

· Drive creativity and thought leadership within the social media and marketing teams.

· Support the implementation of tactical community content action plans.

· Provide daily and weekly reporting on social media activity, collaborating with Online, Brand, Business Units, and the Customer Care Team to shape appropriate online customer experiences.

· Resolve customer queries and complaints promptly and professionally, ensuring reputational risks are managed and escalations are minimised.

· Logging and escalating of all customer communication to the relevant departments as per the requirements.

· Support marketing campaigns through social media interaction, monitoring, and benchmarking Woolworths' digital presence against global standards.

· Exceptional command of English with strong written and verbal communication skills.

· Degree or Diploma in Journalism, Communications, Marketing, or Advertising.

· 3–5 years’ experience in a Community Management or related role.

· Proven experience handling customer queries and feedback in a customer service environment.

· High attention to detail and strong editorial standards.

· Ability to perform under pressure and manage multiple priorities.

· Collaborative team player, able to work effectively with stakeholders at all levels.

· Excellent problem-solving skills and sound judgment.

· Flexible with working hours, including weekends and after-hours when required.

· Call centre experience is an advantage.

Knowledge of:

· Content and community strategy

· Online social and content industry and market trends

· Social platforms and tools

· Knowledge of industry technology and tools

· Business writing skills

· Strong administration and interpersonal skills

· Ability to work independently and as part of a team

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Social Customer Care Consultant

Cape Town, Western Cape Woolworths

Posted today

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Job Description

Job category: Media and Information

Location: Cape Town

Contract: Permanent

EE position: No

Introduction

Social Customer Care Consultant reports into the Social Customer Care Lead. The consultant is responsible for nurturing, managing and building the Woolworths social media communities in line with our Values and Social Community Strategy.

· Engage, assist, and resolve customer queries, complaints, and compliments across all Woolworths social media platforms including X, Facebook, Instagram, LinkedIn, Google, TikTok, and YouTube.

· Monitor, moderate, and engage with customer conversations daily across social platforms.

· Escalate community issues to the Community Lead promptly and support crisis communication when required.

· Maintain clear and efficient communication across internal departments (e.g. Stores, PR, Online, Marketing) to ensure accurate and timely information sharing.

· Monitor alerts, online community tools, and social media technologies - producing weekly and monthly reports in line as required.

· Stay up to date with local and global content trends and alert the business to emerging topics within public social conversations.

· Contribute to the development of content and community strategies that foster brand-aligned engagement and a strong community spirit.

· Drive creativity and thought leadership within the social media and marketing teams.

· Support the implementation of tactical community content action plans.

· Provide daily and weekly reporting on social media activity, collaborating with Online, Brand, Business Units, and the Customer Care Team to shape appropriate online customer experiences.

· Resolve customer queries and complaints promptly and professionally, ensuring reputational risks are managed and escalations are minimised.

· Logging and escalating of all customer communication to the relevant departments as per the requirements.

· Support marketing campaigns through social media interaction, monitoring, and benchmarking Woolworths' digital presence against global standards.

· Exceptional command of English with strong written and verbal communication skills.

· Degree or Diploma in Journalism, Communications, Marketing, or Advertising.

· 3–5 years’ experience in a Community Management or related role.

· Proven experience handling customer queries and feedback in a customer service environment.

· High attention to detail and strong editorial standards.

· Ability to perform under pressure and manage multiple priorities.

· Collaborative team player, able to work effectively with stakeholders at all levels.

· Excellent problem-solving skills and sound judgment.

· Flexible with working hours, including weekends and after-hours when required.

· Call centre experience is an advantage.

Knowledge of:

· Content and community strategy

· Online social and content industry and market trends

· Social platforms and tools

· Knowledge of industry technology and tools

· Business writing skills

· Strong administration and interpersonal skills

· Ability to work independently and as part of a team

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