4 Resident Services jobs in South Africa
Resident Services Associate
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Job Description
Berkeley Living is a dedicated rental offering from the Berkeley Group, combining five decades of expertise in creating high-quality homes and communities with a forward-looking approach to modern living. Established to redefine the rental experience, Berkeley Living delivers homes of exceptional design and craftsmanship, supported by an unwavering commitment to service, care, and attention to detail.
Our developments are located within established, well-connected Berkeley communities, ensuring residents enjoy not only beautifully designed apartments but also thoughtfully curated public spaces, amenities, and excellent transport links. Every element has been considered to provide a seamless, stress-free experience, where flexibility meets the reassurance of a trusted and responsible landlord.
At the core of Berkeley Living is a belief that renting should be as effortless as it is rewarding. We remove complexity, anticipate needs, and foster welcoming environments where individuals can feel truly at home. In doing so, we set a new benchmark for renting – one that prioritises quality, integrity, and excellence at every stage.
Key Responsibilities
This is an exciting opportunity to join a new build to rent (BTR) development launching in Wood Green in Spring 2026. As a Resident Service Associate, you will be the welcoming and friendly face of the development – the first point of contact for prospects and residents alike – and playing a critical role in hitting leasing goals while creating and delivering exceptional resident experiences at every interaction. This will be a fast-paced, sales-driven, front of house role where no two days will be the same. You'll combine the energy of a motivated sales professional with the attentiveness of a hospitality-driven customer service specialist.
The RSA will take ownership of all tasks allocated to them and work with the rest of the on-site team to ensure that KPIs are being achieved in leasing, arrears, budget management and H&S compliance.
- Actively drive leasing performance, ensuring all enquiries are captured, nurtured, and converted into signed leases.
- Ensuring all leads within the property management system are responded to promptly and efficiently, scheduling viewings and negotiating deals with warming energy and kind persistence.
- Working collaboratively with the on-site team to drive operational and leasing performance and provide a best-in-class resident experience.
- Be the welcoming face of the concierge area, greeting residents and visitors, handling walk in enquiries and ensuring every interaction is offering a best-in-class experience.
- Conduct viewing appointments of apartments as per the "Berkeley Living" way.
- Results-driven, with proven sales skills and a motivation to meet leasing targets.
- Deliver a seamless, high-touch customer journey — ensuring every prospect and resident feels valued, supported, and at ease throughout.
- Support retention goals by creating a positive, memorable resident experience, including overseeing events, offers, and initiatives that build a vibrant community.
- Ensure the show homes are ready each day for touring
- Preparing welcome gifts for move ins and carrying out check in and out inventory reports.
- Organise and deliver engaging resident experience events to foster a strong community.
- Take ownership of the main concierge area, ensuring is it well manned and managed, as well as clean and tidy always.
- Overseeing all deliveries and ensuring they are received and stored safely.
- Carry out any specific tasks requested by the General Manager, ensuring the smooth running of the scheme with the rest of the team.
- Ensuring communal areas and available apartments are clean and well presented.
- Assist in the unit turn process as per agreed SLAs and managing the overall check-in and check-out process
- Regularly reviewing competitor activity and presenting this to the centralised leasing and marketing teams to ensure we remain competitive in the local market.
- Organise and lead on regular resident experience events, ensuring a strong resident community is created and fostered.
- Immersion in the local community to gain local knowledge and information relevant to our residents.
- Ensure regular resident communication through the relevant channels.
- Engaging with residents to capture feedback and insight that can be fed back to the team to improve services regularly.
- Ensure security and emergency procedures are always adhered to and report any concerns to the General Manager.
Skills, Knowledge And Expertise
- You'll thrive in this role if you love the energy of sales targets and the satisfaction of delivering a five-star resident experience.
- Sales-driven, with a proven track record of hitting targets and the hunger to go further.
- Relentlessly customer-focused — you know that every interaction is an opportunity to build trust and loyalty.
- A natural communicator, confident and adaptable across all types of people and situations.
- Organised and proactive, thriving in a busy environment with multiple priorities.
- Team-oriented, but equally comfortable taking ownership and accountability.
Benefits
- 25 days annual leave, increasing with service to 33 days.
- Health and wellbeing benefits including Private Medical Insurance.
- Lifestyle benefits including access to an online discount platform.
- Berkeley Foundation volunteer day.
- Private pension plan.
- Group life assurance.
The standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm.
Internal applicants:
If you're an internal applicant, please ensure you've informed your line manager of your intention to apply for this position.
Community Support Receptionist
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Job Description
JOB DUCK IS HIRING A COMMUNITY SUPPORT RECEPTIONIST
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification for 4 years
Role Overview
We are seeking a warm, organized, and personable Community Support Receptionist to be the welcoming first point of contact for clients, partners, and visitors. This role is critical to maintaining a friendly front office environment that reflects the organization's commitment to community support, responsive service, and excellence. Join a mission-driven company that plays a key role in funding public services across the U.S. Work in a supportive and efficient environment that values technology, community engagement, and client care, while supporting a team dedicated to broader social impact.
Schedule:
Monday to Friday from 9:00 AM to 6:00 PM EST (USA)
Your Responsibilities Will Include but Are Not Limited To:
- Answering phone calls, de-escalating anger, and providing basic information
- Transferring calls to appropriate departments and personnel
- Calling visitors or clients to provide updates about requests or appointments
- Front desk management: greeting visitors, directing inquiries, and handling incoming calls
- Supporting clients, property owners, attorneys, and government representatives with questions and resource navigation
- Administrative tasks: managing mail, scheduling appointments, maintaining office supplies, and internal communications
- Basic data entry and recordkeeping, updating client records in the internal system
- Navigating web platforms for form submissions and information requests
What We're Looking For:
- At least one to two years of experience supporting reception or administrative roles
- Experience in legal, financial, or government environments preferred
- Familiarity with CRM Birdeye and VOIP Elevate (a plus)
- Fluency in spoken and written English, professional tone
- Ability to multitask effectively in a fast-paced environment
- Excellent active listening and communication skills
- Customer service-oriented with a personable and professional demeanor
- Ability to handle "rough" callers with tact and empathy
- Critical thinking and proactive attitude
- Willingness to support the team and go above and beyond
- Honest, hardworking, and respectful
- Strong organizational skills and attention to detail
- Comfortable with web platforms, email, and office software
- Discretion and confidentiality with sensitive information
- Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
- Quiet, distraction-free remote work environment
What's In It for You?
- Monthly compensation starting from
1015 USD to 1100 USD - Paid time off
and holiday pay. - Referral and annual
bonuses. - 100% Remote,
Full-Time, Long-Term Career Opportunity. - Parental leave.
- Opportunities for professional development and training
- Dedicated support from our team.
- A chance to work with clients who share our values.
Ready to dive in?
Apply now and make sure to follow all the instructions
DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.
Specialist - Social Impact ate Services
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we at MTNSA are a purpose and value-led organisation.
At MTNSA, we believe that understanding our people's needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y'ello Family is heard, understood and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.
We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application
Social Auxiliary Worker: Social Work Services (2 posts available), Ref No. DSD 33/2024
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Job Description
The Department of Social Development, Western Cape Government has opportunities for suitably qualified and competent Social Auxiliary Workers to provide assistance and support to Social Workers with the promotion of social change, problem solving in human relationships and the empowerment and liberation of people to enhance social well-being under the guidance and supervision of the Social Worker.
Minimum RequirementsGrade 1: Grade 10 plus completion of the learnership to allow registration with the South African Council for Social Service Professions (SACSSP) as Social Auxiliary Worker; Registration with the SACSSP as Social Auxiliary Worker; A valid code B driving licence.
RecommendationNone.
Key Performance AreasProvide assistance and support to social workers with the rendering of a social work service with regard to the care, support, protection and development of vulnerable individuals, groups, families and communities through the relevant departmental programmes; Assist social workers to attend to any other matters that could result in, or stem from, social instability in any form; Continuous professional development; Perform administrative support functions in support of social workers as required of the job.
CompetenciesKnowledge and basic understanding of the following: Human behaviour, relationship system and social issues; South African Social Welfare context the policy and practice of developmental social welfare services; South African judicial system and the legislation governing and impacting of social auxiliary work; Basic knowledge of financial matters related to social auxiliary work; Good communication (written and verbal); Proven computer literacy; Information and Knowledge Management (Keep precise records and compile accurate reports); Organising and planning skills; Presentation and facilitation skills; Report writing skills; Problem solving and analytical skills; Client orientation and customer focus skills.
RemunerationGrade 1: R Grade 3: R per annum (as prescribed by OSD).
Note on remuneration: to-employer (CTE) remuneration packages for certain occupation-specific dispensations (OSD), the middle-management service (MMS) and contract positions are inclusive of all costs related to service benefits or obligations including basic salary, 13th cheque, medical assistance, housing assistance, pension-fund contributions, etc. MMS remuneration packages are flexible and may be individually structured as prescribed. Where remuneration is not indicated as CTE, employees' service benefits or obligations are funded or co-funded in terms of the applicable prescripts or collective agreements.
NotesShortlisted candidates will be required to submit copies of their documentation for verification purposes. These candidates will be required to complete a practical assessment and attend the interview on a date and time as determined by the department and may also be required to undergo competency assessments/proficiency test. The selection process will be guided by the EE targets of the employing department.
By applying for this position, you are consenting to the Western Cape Government contacting your previous employers/managers for an employment reference. Reference checks will include enquiries relating to your disciplinary records and reasons for leaving.
Should you experience difficulties with your online application, kindly note that technical support (challenges with online application) is only available from Monday to Friday from 08:00 to You may contact the helpline at Otherwise, all other queries relating to the position, kindly contact the enquiries person as indicated in the advert. Please ensure that you submit your application before the closing date as no late applications will be considered.
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