12 Resident Manager jobs in South Africa

Location: Cape Town

Working Practices: Hybrid | Mondays and Thursday in office and remaining days remote

Contract Type: Permanent

Working Hours: 07H00 - 15H30 SAST

Job Summary:

The Community Management Specialist will be responsible for supporting OES's performance marketing and organic social efforts across a portfolio of online higher education brands (QUT, SOL, MOL, WSU).

This role will have a strong focus on Meta ads (Facebook and Instagram), helping manage high-volume comment threads and direct messages. The Community Management Specialist will be our frontline voice - ensuring fast, friendly, and brand-aligned responses that help drive leads, protect brand reputation, and build community trust.

Key Responsibilities:

• Meta Comment & DM Moderation (Primary Focus)
  
  Moderate comments and inboxes across Facebook and Instagram ads daily, prioritising high-volume campaigns. Ensure timely, tone-perfect responses and escalate high-risk or sensitive interactions when needed.
• Lead Identification & Handover
  
  Spot potential enrolment-ready leads in comment threads and DMs. Tag and flag them to our Course Consultant team, helping accelerate conversion timelines.
• Maintain Community Frameworks
  
  Support updates to moderation guides, tone-of-voice resources, and tag libraries to keep workflows clean, consistent, and scalable.
• Tagging, Tracking & Insights
  
  Tag all comments/DMs in Sprout Social, sentiment trends, and common pain points to inform monthly reporting and creative strategy recommendations.
• Future Expansion (TikTok & LinkedIn)
  
  Assist with moderation across TikTok and LinkedIn as those platforms scale, following similar workflows and tone guidelines.

What does success look like?

Success in this role means you are recognised as a trusted front-line voice for OES, ensuring our online communities are safe, supportive, and aligned with our values. You'll know you're thriving when:

• Community Trust is Protected: You consistently deliver timely, brand-aligned responses that maintain a respectful, engaging community environment across high-volume ad campaigns and direct messages.
• Leads are Identified & Escalated: You proactively flag and hand over sales-qualified leads from comments and DMs, supporting enrolment pipelines and contributing to measurable student acquisition outcomes.
• Frameworks are Maintained: Moderation guides, tone-of-voice resources, and tagging systems are up-to-date, making workflows efficient, scalable, and easy for the wider team to follow.
• Insights Inform Strategy: Your report commentary, comment/DM tagging and sentiment analysis provide actionable insights that help refine campaign creative, improve performance, and strengthen community engagement.
• Collaboration is Seamless: You work effectively with marketing, sales, and external teams, ensuring smooth escalation processes, accurate reporting, and a consistent brand experience.
• Adaptability Drives Growth: As new platforms (e.g., TikTok, LinkedIn) expand, you adapt moderation practices and frameworks to support OES's evolving social media strategy.

Skills, Experience and Qualifications

• A degree or diploma in communications, marketing, media, or a related field is helpful but not essential.
• Hands-on experience and a strong grasp of social media best practices.

Social Media Community Management

• Proven experience moderating high-volume comment threads and DMs, especially on Meta platforms (Facebook & Instagram).
• Familiarity with Sprout Social or similar social media management tools (e.g., Hootsuite, Falcon, Khoros).

Customer Service & Communication

• Strong written communication skills with the ability to adapt tone and language to different brand voices.
• Experience in customer support or community engagement roles.

Lead Identification & Escalation

• Ability to identify sales-qualified leads in social interactions and escalate appropriately.
• Understanding of lead nurturing and handover processes to sales or enrolment teams.

Attention to Detail & Risk Awareness

• Skilled at spotting sensitive or high-risk comments and escalating them appropriately.
• Experience working with moderation frameworks, tone-of-voice guides, and escalation protocols.

Tagging & Reporting

• Experience tagging interactions for sentiment, themes, or lead potential.
• Comfortable contributing to monthly reporting and providing insights to inform creative or campaign strategy.

Desirable Experience

• Higher Education or Regulated Industries
• Experience working in or with higher education, edtech, or regulated sectors where brand reputation and compliance are critical
• Performance Marketing Context: Understanding of how community management supports paid media campaigns, especially in lead generation funnels.
• Content Sensitivity & Brand Protection: Experience managing communities where brand safety, public perception, and student trust are key.

About OES

OES is a vibrant and values-led organisation, and we are passionate about enhancing lives through education. We work with university partners, training institutes, and professional bodies worldwide, to develop and enable immersive and engaging learning experiences. We empower our teams to be student-focused, innovative, and embrace change with a growth mindset to ensure we achieve our vision of being the world's most impactful enabler of education. We encourage our people to grow and develop through teamwork and a diverse range of projects, programs and challenging work. We trust our people to deliver, so when you work with OES, you will join a team who are empowered to impact every day.

Company Culture & Values

We are a people-focused organization with a culture built around collaboration, connection, and working together toward one common goal. Our vibrant, values-led culture is grounded in four core principles that guide everything we do:

Passion and Perseverance: We love what we do (even though it's not always easy) and take pride in creating transformative learning experiences. We bring a 'can-do' attitude to our work, tackling challenges and inspiring others.

Teamwork: We operate as cross-functional teams globally with trust and respect, celebrating success. We have fun while we work and enjoy collaborating with each other and OES partners.

Agility and Innovation: We are innovative, lateral thinkers who use our skills to do things better for our students. We thrive in ambiguity, embrace change and challenge conventional thinking.

Integrity: We do what's right, and what we say we will do, every time. We value a culture of respectful feedback and believe that respect trumps harmony.

These are some of the perks you can expect when you join the team:

• Employee Assistance Program (EAP)
• Medical allowance
• Commute allowance
• Flexible work for genuine career-life fit
• A healthy and supportive company culture
• Generous annual leave
• Paid maternity and paternity benefits
• Study leave
• Professional development and mentoring
• Construct Culture Club events
• Company funded lunch and drinks every 6 weeks

*Policy T&Cs apply for certain benefits

Company Description

ELDORADO FRESH SL is a prominent food and beverages company located at Carrer de les Corts Catalanes, 75, in Lleida, Spain. The company is dedicated to delivering high-quality products and services to its customers. ELDORADO FRESH SL is committed to excellence and innovation in the food and beverages industry.

Role Description

This is a full-time on-site role for a Building Maintenance professional located in Emalahleni. The Building Maintenance professional will be responsible for day-to-day maintenance tasks, including repairing and maintaining the building's infrastructure. Duties will include carpentry, plumbing, general maintenance, and repairs to ensure the building is safe and functional.

Qualifications

• Proficient in Building Maintenance and Maintenance & Repair
• Skilled in Carpentry and Plumbing
• Experience in general Maintenance tasks
• Ability to work independently and as part of a team
• Strong problem-solving skills and attention to detail
• Previous experience in a similar role is an advantage
• Technical certifications or vocational training in related fields are beneficial

About the role

Reporting to the General Manager, this role requires a strong blend of technical expertise and leadership ability to ensure the smooth running of our facilities and equipment. You will be responsible for overseeing all maintenance operations, coordinating contractors, and ensuring a safe and efficient manufacturing environment.

Key responsibilities

Conduct regular inspections of facilities to identify and resolve issues

Plan and oversee all repair, servicing, and installation activities

Monitor equipment, manage inventory, and place orders when required

Manage and supervise on-site contractors

Ensure effective and efficient maintenance practices are in place

What we're looking for

Minimum of 5 years' proven experience as a maintenance foreman in a manufacturing environment

Relevant qualification: Millwright / national diploma in mechanical or electrical engineering

Strong technical problem-solving skills combined with the ability to lead teams effectively

A proactive, career-oriented professional who takes ownership of results

Why join us?

This is an exciting opportunity to be part of a well-established, respected clothing manufacturer where your skills and expertise will play a key role in driving operational excellence.

Step into the role of a Weekend Property Management Associate, where you'll become the beacon of exceptional service for Houst Customers and guests. In this dynamic position, you'll navigate customer inquiries across various channels - email, phone, and chat- tackling intricate, non-standard issues with ingenuity. Your toolbox will include out of the box-thinking, troubleshooting prowess, excellent communication skills and logical thinking.

Key responsibilities of the role:

• Provide unparalleled service via telephone, email and WhatsApp, ensuring our clients and guests feel valued and supported.
• Elevate as the point of escalation from HostSupport, resolving issues with the utmost satisfaction.
• Onboard new properties, simplifying complex information for diverse customers.
• Collaborate with cross-functional teams to uncover optimal solutions, resolve queries and champion resolution claims.
• Spot and leverage opportunities to enhance customer retention and satisfaction.
• Harness your decision-making prowess to determine refunds and goodwill gestures using logic, company procedures, and market insights.
• Contribute innovative ideas to enhance processes and elevate the overall experience for Houst customers and guests.
• Champion the customer cause, forging commercially successful partnerships.
• Manage your delegated inbox with finesse and oversee the project management of cases, ensuring a seamless and efficient workflow.

Requirements
*Key Skills *

• Team player with superb written and verbal communication skills.
• Previous experience in a customer service environment or account management is preferable.
• Proven ability to communicate complex technical problems in "customer-friendly" language.
• Ability to think outside the box and find creative ways to solve problems.
• A working understanding of vacation rentals.
• Confidence in decision-making and owning your cases.
• Previous experience with G-Suite.
• Well organised with the ability to multi-task and prioritise workload

Benefits

• 23 days paid holiday days (plus public holidays)
• An extra day off for your birthday - because who wants to work on their birthday?
• Employee discounts - at heaps of restaurants, shops, gym memberships, cinema tickets and more
• Pawternity - We encourage proud parents of new pets to work from home to help their new member settle in
• Laptop - for business use

Working hours: 09:00- 18:00 (UK Hours)
Salary: R12,000- R18,000 per month (dependent on experience)

Join Our Team:
Property Management Internship

Location:
Gauteng, South Africa

Company:
Sihlangu Properties (Pty) Ltd

Employment Type:
Fixed-Term Contract (6 Months)

Salary:
R3500 to R5000

Working Arrangement:
Remote

Closing Date:
Wednesday, 17 September 2025

Contact:
|

Are you a recent graduate or a student seeking hands-on experience in property management and real estate operations? Do you have a keen interest in community development, housing, and administration? Sihlangu Properties is looking for a motivated Property Management Intern to join our dynamic team for a fixed-term internship.

About Us

Sihlangu Properties is a proudly South African property development and management company that blends modern living with safety, affordability, and convenience. With a portfolio of over 30 apartments across 7 developments, we are passionate about creating more than just homes – we build thriving communities.

What You'll Gain

This internship offers a unique opportunity to gain practical exposure across the full property management lifecycle – from lease administration to financial reporting. You'll learn how a growing property company operates while contributing meaningfully to our mission.

Key Learning Areas & Responsibilities

Under supervision, you'll be involved in:

·   Assisting with lease agreement administration and renewals

·   Supporting rental payment tracking and arrears follow-up

·   Coordinating with maintenance suppliers and service providers

·   Assisting with tenant onboarding and handling queries

·   Helping maintain accurate financial and operational records

·   Preparing basic management reports

·   Ensuring regulatory compliance support across the portfolio

Who We Are Looking For

·   Final-year student or recent graduate in Real Estate, Accounting, Property Studies, or Business Management

·   Strong organisational and communication skills

·   A proactive learner eager to take initiative and grow

·   Familiarity with MS Office (especially Excel); bonus if experienced with any accounting software

·   Based in Gauteng

Bonus Points

·   Driver's licence and own transport (not mandatory but an advantage)

·   Interest in affordable housing, real estate operations, or entrepreneurship

What We Offer

·   A hands-on, purpose-driven internship experience

·   Mentorship and exposure to all aspects of property management

·   A chance to work in a small, agile team making a real impact

·   Reference letter and potential future opportunities for high performers

How to Apply

Send your CV and a short motivational letter to with the subject line: Application – Property Management Internship

At Sihlangu Properties, we don't just rent homes – we create spaces where families grow, individuals thrive, and communities flourish. Come learn with us and be part of that story.

Africrest Properties is looking for a Head of Property Management to join our team

What makes us excited to come to work each day?

Thousands of people spend most of their days living and working in our buildings, therefore at Africrest Properties we believe that our actions have a large snowball effect on the economy and society. When we manage our buildings extremely well, our residents are that much happier and more productive.

We encourage potential employees to speak to our team to see why people enjoy working at Africrest.

Position Overview:

It is a requirement of this position that the Head of Property Management should attend to all aspects of operational, financial and administrative activities arising in respect of the properties under management as well as the general running of the company alongside the Head of Finance. Putting processes in place and making sure same is approved and executed. This includes liaising with tenants (where there are significant issues), service providers, contractors and property owners, the preparation of lease offers & lease agreements, debtor and creditor accounts administration (including local authority accounts management), utilities management, the supervising and quality control on MDA, property inspections, service provider selection, procurement & contracting and reactive & proactive property maintenance management.

Ensure that the company is run in the best possible manner from small to large items.

With regards to the items below, it is the responsibility of this position to either do the following himself/herself or delegate to his/her staff but the responsibility ultimately sits with this position.

Operations

• Attending to all operations and maintenance issues for the property portfolio.
• Securing, adjudicating and making recommendations in respect of service providers and contractors quotes.
• Procuring, negotiating and concluding service providers and contractors contracts.
• Preparing and issuing work orders to service providers and contractors with clear instructions as to what work is to be carried out.
• Instructing service providers and contractors to proceed with work once the necessary approval has been obtained from the property owner and might be required.
• Inspecting and accepting the work carried out by service providers and contractors.

HR

• Manage staff:

o Leave.

o Disputes.

o Performance reviews and bonuses (with directors).

o Training of staff (on an ongoing basis).

Queries and Reconciliations

• Responding to matters raised by the property owner, tenants and service providers.
• Responding to all queries in respect of rental and other charges (utilities, rates, interest, legal fees, recoveries, etc.) and maintenance within one day of receipt.
• Attending to all reconciliations in respect of rental and other charges within one day of receipt.
• Processing of all adjustments including ensuring that any credit or refunds due to the owners and/or tenants are processed timeously.
• Filing of all correspondence in respect of the above.

Vacancies

• Filing of all correspondence in respect of the above.
• Updating of vacancy notes on MDA when a commercial tenant is vacated.
• Building and maintaining broker networks.

Lease administration

• Preparation of all offers to lease, including forwarding to tenant and ensuring that all signed documentation is returned timeously.
• Preparation of all lease agreements, addendums, cession documents, etc.
• Capturing of all lease details in MDA including all tenant details, printing of lease schedule reports and the checking & confirming of it against the lease agreement.
• Forwarding of lease documentation to tenants and ensuring that all signed documentation is returned timeously.
• Forwarding of signed lease documentation to the landlord for approval and signature and ensuring that all signed documentation is returned timeously.
• Updating of leasing notes on MDA when an offer to lease is sent to a tenant or broker.
• Updating of notes on MDA regarding progress being made in finalising lease documentation.
• Ensuring that all FICA documentation are obtained, confirmed and filed with the signed lease agreement.
• Maintain tenant files within the requirements of POPI.

General Administration

• Securing debit order authorisation instructions from tenants.
• Filing of all correspondence in respect of the above.
• Monitoring and helping to update the website.
• Taking notes and minutes in meetings.
• Monthly Responsibilities.
• Take-on and/or Handover of buildings.
• Capturing new building details into MDA, including loading owners, property and tenant details.

Financial

• Monitor rental payments and manage rental debtors including capturing of recoverable charges (utilities, maintenance, etc.) legal process in accordance with the Company's debtor management procedure.
• Manage creditor invoicing and check, pay and process on DOKKA and MDA all creditor invoices including those of local authorities / utilities suppliers.
• Month end processing including bank reconciliations.
• Management and payment of VAT amounts due.

Budgets

• Reforecasting of budgets per Property Owners, Directors instructions.
• Capturing of any adjustments to budgets, recalculating the budget and uploading the revised budget – all to be completed between the 25th of the month.
• Management Reports
• Preparing Trial Balance, Rent Roll and Owner Statements for each property before the 5th of the month, including making the reports available to property owners.
• Overseeing debtors and creditors, working with finance team on reporting.
• Preparing a full management report for each property before 13h00 on the 17th of each month, including making the report available to property owners.

Owner Statements

• Close and run Owner Statements for the month before 09h00 on the 17th of the following month.
• Owner statement for the month to be sent to Owner.

General

• Ensuring that all recoveries are loaded in respect of items deemed recoverable in terms of the Lease Agreement.
• Updating market rentals on MDA by the last day of each month.
• Contacting tenants for turnover figures where applicable.
• Prepare and manage relevant portfolio parking schedules.
• Overseeing all aspects of the property management business.
• Overseeing file management systems.

Annual Responsibilities

• Municipal rates recoveries adjustments including ensuring that all increases are captured against tenant accounts before the 20th of June each year.
• Municipal property valuations checking and advice accordingly to property owners.
• Archiving of tenant files and building office files.
• Audit lease agreements for to ensure rental and recoveries are correct.

Knowledge, Skills and Abilities Required

• Property administration qualifications and experience.
• Excellent written, verbal, interpersonal and organizational skills.
• Numeracy and financial skills and appreciation.
• Computer literacy and a thorough knowledge of the MDA property management system.
• Ability to adapt to a variety of environments and work demands.
• Ability to maintain a high level of sensitivity to client and tenants needs.
• Willingness to work additional hours as the demands of the job might indicate.
• Customer focused attitude.

The Focus Group Johannesburg, South Africa 08 October 2025 Junior / Mid 0 - 0 Full Time Cost to Company 1 years - 3 years Skills Ability to Meet Deadlines Customer Retention Customer Satisfaction Facilities Management Microsoft Office Property Management Service Management Solving Problems Systems Software Work Scheduling Industries Asset Management Property Real Estate Job Description

Purpose of the Role:

To manage and coordinate all facilities-related service requests, ensuring efficient task allocation, communication, documentation, and compliance with internal processes and service level agreements.

Key Performance Areas (KPAs): Helpdesk Processing

Receive, log, and track all facilities-related service requests via email, WhatsApp, or phone.

Ensure accurate and timely entry of requests into the MyBuildings system.

Create and manage quote requests aligned with preloaded budgets.

Monitor and follow up on outstanding service requests to ensure closure and customer satisfaction.

Task Allocation and Scheduling

Assign tasks to appropriate FM team members or contractors.

Develop and maintain daily, weekly, and monthly maintenance schedules.

Monitor task progress and ensure checklist compliance.

Escalate unresolved or overdue issues to the Facilities Operations Manager.

Communications and Coordination

Act as the primary liaison between JSE staff and the FM team.

Provide timely updates to stakeholders and coordinate with service providers.

Maintain clear and professional communication at all times.

Prepare and distribute internal communications regarding planned maintenance or service disruptions.

Documentation and Reporting

Maintain accurate records of service requests, task assignments, and resolutions.

Generate regular reports on helpdesk performance, request trends, and contractor response times.

Assist in compiling data for budgeting, forecasting, and compliance audits.

Systems and Process Management

Ensure the MyBuildings system is updated and maintained with current data.

Identify opportunities to improve helpdesk processes and implement approved changes.

Support onboarding and training of new Facilities team members and contractors/suppliers on helpdesk procedures.

Compliance and Quality Assurance

Ensure all FM activities comply with company policies, health and safety regulations, and service level agreements.

Conduct periodic reviews of service delivery quality and escalate concerns as needed.

Support internal audits and contribute to continuous improvement initiatives.

Candidate Profile:

The successful candidate will be a reliable and detail-oriented professional with strong communication and coordination skills. They should be customer-focused, adaptable under pressure, and capable of managing multiple priorities. A solid understanding of facilities management systems and processes is essential.

Skills and Competencies: Business Knowledge

Strong written and verbal communication skills.

Excellent troubleshooting and problem-solving abilities.

Reliable timekeeping and ability to meet deadlines.

Human Capital

High level of confidentiality and discretion.

Customer-centric with a positive and dependable attitude.

Skilled in facilities management processes and systems.

Strong attention to detail and accuracy in data entry and reporting.

Adaptable and able to manage changing priorities under pressure.

Collaborative team player with strong coordination skills.

Qualifications and Experience:

Minimum Qualification: Grade 12 (Matric)

Experience: 1 to 3 years in a property or facilities management environment

Technical Skills: Strong proficiency in MS Office and relevant software packages

Who we are

We are a leading real estate services company that combines global standards with specialised local knowledge to create customisable high-performance solutions for our clients. We advise property owners and occupiers on every aspect of their property strategies and assist them in the development, buying, selling, leasing, valuing and management of their assets. Our dedication to quality and excellence sets us apart in the industry.

Be part of a forward-thinking culture that values entrepreneurial spirit and celebrates your best work. Collaborate with talented property professionals, leverage unparalleled resources, and enjoy opportunities for both personal and professional growth. At JHI, your contributions are encouraged and celebrated, ensuring a rewarding journey as you advance in your career.

We are seeking a General Manager to ensure the overall effective management and development of specific property assets, including the achievement of specified growth and profitability objectives and management of subordinates and property teams. To provide input and execute the property strategies related to the specific property. Responsible across all centre operations such as but not limited to retail space management, marketing, leasing, health and safety and maintenance.

• 5 Years of Property Relevant experience
• Commerce/Property qualification
• General property administration
• Commercial/Property law
• General Accounting
• Operations/Facilities Management
• Sector-specific knowledge of commercial/ industrial/retail property fundamentals

• Optimize tenant mixes and rental collections in the portfolio
• Maximize Net Property Income in buildings under managed cluster/portfolio through:
  • Reduced Operating Expenses
  • Increased Income
  • Improve utility management
• Complete budgets and obtain approval from Client
• Improve Employee Satisfaction Survey Ratings
• Ensure appropriate performance management culture
• Diversity Management and Transformation
• Ensure proper adherence to corporate governance practices
• Ensure that annual business strategies are in place for Assets and monitor Application of Strategy
• Ensure that stakeholders are kept abreast of buildings’ status through monthly reporting on key property management indicators
• Drive approved marketing strategy and brand campaign
• Enhance marketing and branding profile of the complex
• Ensure that centre management implement day to day risk control
• Liaison with key stakeholders in the cluster of operations
• Ensure maintenance requirements are adhered to in line with standard operating manuals
• Ensure tenant installation process is timeous and within quality standard
• Ensure implementation of long term maintenance plan
• Ensure approved CAPEX projects are executed timeously

JHI is committed to striving for diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates as identified in our employment equity plan. Persons with disabilities are encouraged to apply.