10 Resident Liaison jobs in South Africa

Company Description

-Valterra Platinum, formerly Anglo American Platinum, is a leading primary producer of platinum group metals (PGMs), with integrated mining, smelting, and refining operations in South Africa and Zimbabwe, marketing the metal we produce globally. Following our demerger from Anglo American plc, Valterra Platinum is now an independent, publicly listed company with a primary and secondary listing on the Johannesburg and London stock exchanges respectively.

As we embark on this exciting new chapter, Valterra Platinum is positioned to define and pursue its own strategy, anchored in operational excellence, sustainability, and value creation for the long-term. With full accountability for our performance and growth, we are focused on strengthening our capabilities across the entire PGM value chain, from mine to market.

Our independence empowers us to deepen our commitment to stakeholders and lead with purpose – to Unearth Value to Better Our World. We remain steadfast in our ambition to be the world's foremost producer of platinum group metals, while embedding safety and sustainability in everything we do.

If you're driven by purpose and the opportunity to make a lasting impact, we invite you to join us. Apply today and be part of something bigger.

This role is based in Mokopane, Limpopo .

Job Description

-Key tasks of the role are:

• Coordinate the work of Community Relations Officers within the agreed budget and headcount constraints.
• Help Identify, map, analyse and prioritise community stakeholders and design appropriate engagements methods and messages.
• Help design and implement a strategy for setting up and maintaining Community Engagement
• Forums.
• Plan, monitor, and guide the work for the Community Relations Officers.
• Support the development and implementation of community engagement strategies to enhance and maintain good relationships with the MC communities and key community stakeholders.
• Ensure that the Community Relations Officers engage with communities and key community stakeholders as per the Stakeholder Engagement Plan.
• Organize, lead, and/or participate in community meetings as needed.
• Ensure that records of community engagement meetings are kept up to date on Isometrix.
• Be sensitive to potential conflict situations between MC and communities and/or within or between communities and agree on implications and strategies to prevent or resolve the conflict, together with the Community Relations Manager.
• Refer grievances from community members to the Grievances and Incidents Manager to ensure that the right process is followed for investigating and resolving the issue.
• Work with the Security team to identify community-based threats to the safety of mine staff and continuity of mine operations.
• Support the preparation and implementation of the annual, quarterly, and monthly stakeholder engagement schedule.
• Report any commitments made to the Community Relations Manager and to the Commitment Manager immediately.
• Analyse and understand community concerns, expectations and perceptions to inform risks, impacts, and engagement strategies.
• Support delivery of the relevant sustainability activities on a Business Unit level.
• Input into AAP Business Unit-level cross-functional integration on sustainability.
• Build and maintain internal and external stakeholder relationships that build support for the project.
• Implement a purpose-driven, high-performing culture that is aligned with the company values, is inclusive and promotes diversity, supports engagement and fosters continuous improvement to work processes
• Set clear and consistent expectations, encourage individuals and teams to challenge the status quo and strive for improvements; embed expectations through Team+ tool
• Ensure individuals and team have the knowledge, skills, authorities and resources to deliver against expectations and accountability (time, people and budget)
• Hold individuals to account in line with their role authority and accountability structures
• Ensure that systems, symbols and behaviours reinforce desired culture and align with Anglo American values.

This role is at a band 6/11 level reporting to the Senior Manager Community Relations.

Qualifications

• -Grade 12
• Bachelor's degree in Sociology, Economics, Community Development, Regional Planning, Negotiation and Conflict resolution or related discipline
• Postgraduate qualification in Business Administration Sociology, Economics
• Community Development, Development Economics or Sociology will be advantageous
• An understanding of Anglo Social Way (ASW), Initiative for Responsible Mining Assurance (IRMA) and other relevant assurance certifications

Experience and Knowledge

• Minimum 3 years of experience dealing with Internal stakeholders and extractive industry external/ community relations or similar in a developing country, preferably South Africa
• Experience with the IFC Performance Standards highly preferred
• Understanding of Valterra Platinum Social Way and the Initiative for Responsible Mining Assurance

Additional Information

-What We Offer

At Valterra Platinum, you will join a team committed to excellence and impact.

We offer:

• Meaningful work in a high-performance, values-led environment.
• Market-aligned reward and recognition.
• Opportunities for learning, development and progression.
• A culture that respects diversity and encourages innovation.
• A clear commitment to safe Operations.

Inclusion and Diversity

Valterra Platinum is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfill their potential.

Valterra Platinum has a zero tolerance to dignity harms, these include all acts of gender based violence, bullying, harassment and victimisation. Ensuring the safety of our employees extends beyond physical safety and includes the eradication of harmful behaviours from our workplace. This responsibility extends to everyone at Valterra Platinum both during work hours and outside of work. We are unconditional in creating a respectful, inclusive, and safe working environment to ensure that no colleague will be violated or harassed under our watch.

How to Apply

To apply for this role, please complete our online application form via this job advert.

Closing Date: 05 September 2025

Privacy policy - Valterra Platinum

Company Description
Valterra Platinum, formerly Anglo American Platinum, is a leading primary producer of platinum group metals (PGMs), with integrated mining, smelting, and refining operations in South Africa and Zimbabwe, marketing the metal we produce globally. Following our demerger from Anglo American plc, Valterra Platinum is now an independent, publicly listed company with a primary and secondary listing on the Johannesburg and London stock exchanges respectively.

As we embark on this exciting new chapter, Valterra Platinum is positioned to define and pursue its own strategy, anchored in operational excellence, sustainability, and value creation for the long-term. With full accountability for our performance and growth, we are focused on strengthening our capabilities across the entire PGM value chain, from mine to market.

Our independence empowers us to deepen our commitment to stakeholders and lead with purpose – to Unearth Value to Better Our World. We remain steadfast in our ambition to be the world's foremost producer of platinum group metals, while embedding safety and sustainability in everything we do.

If you're driven by purpose and the opportunity to make a lasting impact, we invite you to join us. Apply today and be part of something bigger.

This role is based in Mokopane, Limpopo
.

Job Description
Key tasks of the role are:

• Coordinate the work of Community Relations Officers within the agreed budget and headcount constraints.
• Help Identify, map, analyse and prioritise community stakeholders and design appropriate engagements methods and messages.
• Help design and implement a strategy for setting up and maintaining Community Engagement
• Forums.
• Plan, monitor, and guide the work for the Community Relations Officers.
• Support the development and implementation of community engagement strategies to enhance and maintain good relationships with the MC communities and key community stakeholders.
• Ensure that the Community Relations Officers engage with communities and key community stakeholders as per the Stakeholder Engagement Plan.
• Organize, lead, and/or participate in community meetings as needed.
• Ensure that records of community engagement meetings are kept up to date on Isometrix.
• Be sensitive to potential conflict situations between MC and communities and/or within or between communities and agree on implications and strategies to prevent or resolve the conflict, together with the Community Relations Manager.
• Refer grievances from community members to the Grievances and Incidents Manager to ensure that the right process is followed for investigating and resolving the issue.
• Work with the Security team to identify community-based threats to the safety of mine staff and continuity of mine operations.
• Support the preparation and implementation of the annual, quarterly, and monthly stakeholder engagement schedule.
• Report any commitments made to the Community Relations Manager and to the Commitment Manager immediately.
• Analyse and understand community concerns, expectations and perceptions to inform risks, impacts, and engagement strategies.
• Support delivery of the relevant sustainability activities on a Business Unit level.
• Input into AAP Business Unit-level cross-functional integration on sustainability.
• Build and maintain internal and external stakeholder relationships that build support for the project.
• Implement a purpose-driven, high-performing culture that is aligned with the company values, is inclusive and promotes diversity, supports engagement and fosters continuous improvement to work processes
• Set clear and consistent expectations, encourage individuals and teams to challenge the status quo and strive for improvements; embed expectations through Team+ tool
• Ensure individuals and team have the knowledge, skills, authorities and resources to deliver against expectations and accountability (time, people and budget)
• Hold individuals to account in line with their role authority and accountability structures
• Ensure that systems, symbols and behaviours reinforce desired culture and align with Anglo American values.

This role is at a band 6/11 level reporting to the Senior Manager Community Relations.
Qualifications

• Grade 12
• Bachelor's degree in Sociology, Economics, Community Development, Regional Planning, Negotiation and Conflict resolution or related discipline
• Postgraduate qualification in Business Administration Sociology, Economics
• Community Development, Development Economics or Sociology will be advantageous
• An understanding of Anglo Social Way (ASW), Initiative for Responsible Mining Assurance (IRMA) and other relevant assurance certifications

Experience And Knowledge

• Minimum 3 years of experience dealing with Internal stakeholders and extractive industry external/ community relations or similar in a developing country, preferably South Africa
• Experience with the IFC Performance Standards highly preferred
• Understanding of Valterra Platinum Social Way and the Initiative for Responsible Mining Assurance

Additional Information
What We Offer
At Valterra Platinum, you will join a team committed to excellence and impact.

We Offer

• Meaningful work in a high-performance, values-led environment.
• Market-aligned reward and recognition.
• Opportunities for learning, development and progression.
• A culture that respects diversity and encourages innovation.
• A clear commitment to safe Operations.

Inclusion and Diversity
Valterra Platinum is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfill their potential.

Valterra Platinum has a zero tolerance to dignity harms, these include all acts of gender based violence, bullying, harassment and victimisation. Ensuring the safety of our employees extends beyond physical safety and includes the eradication of harmful behaviours from our workplace. This responsibility extends to everyone at Valterra Platinum both during work hours and outside of work. We are unconditional in creating a respectful, inclusive, and safe working environment to ensure that no colleague will be violated or harassed under our watch.

How To Apply
To apply for this role, please complete our online application form via this job advert.

Closing Date: 05 September 2025
Privacy policy - Valterra Platinum

Step into the role of a Weekend Property Management Associate, where you'll become the beacon of exceptional service for Houst Customers and guests. In this dynamic position, you'll navigate customer inquiries across various channels - email, phone, and chat- tackling intricate, non-standard issues with ingenuity. Your toolbox will include out of the box-thinking, troubleshooting prowess, excellent communication skills and logical thinking.

Key responsibilities of the role:

• Provide unparalleled service via telephone, email and WhatsApp, ensuring our clients and guests feel valued and supported.
• Elevate as the point of escalation from HostSupport, resolving issues with the utmost satisfaction.
• Onboard new properties, simplifying complex information for diverse customers.
• Collaborate with cross-functional teams to uncover optimal solutions, resolve queries and champion resolution claims.
• Spot and leverage opportunities to enhance customer retention and satisfaction.
• Harness your decision-making prowess to determine refunds and goodwill gestures using logic, company procedures, and market insights.
• Contribute innovative ideas to enhance processes and elevate the overall experience for Houst customers and guests.
• Champion the customer cause, forging commercially successful partnerships.
• Manage your delegated inbox with finesse and oversee the project management of cases, ensuring a seamless and efficient workflow.

Requirements
*Key Skills *

• Team player with superb written and verbal communication skills.
• Previous experience in a customer service environment or account management is preferable.
• Proven ability to communicate complex technical problems in "customer-friendly" language.
• Ability to think outside the box and find creative ways to solve problems.
• A working understanding of vacation rentals.
• Confidence in decision-making and owning your cases.
• Previous experience with G-Suite.
• Well organised with the ability to multi-task and prioritise workload

Benefits

• 23 days paid holiday days (plus public holidays)
• An extra day off for your birthday - because who wants to work on their birthday?
• Employee discounts - at heaps of restaurants, shops, gym memberships, cinema tickets and more
• Pawternity - We encourage proud parents of new pets to work from home to help their new member settle in
• Laptop - for business use

Working hours: 09:00- 18:00 (UK Hours)
Salary: R12,000- R18,000 per month (dependent on experience)

Join Our Team:
Property Management Internship

Location:
Gauteng, South Africa

Company:
Sihlangu Properties (Pty) Ltd

Employment Type:
Fixed-Term Contract (6 Months)

Salary:
R3500 to R5000

Working Arrangement:
Remote

Closing Date:
Wednesday, 17 September 2025

Contact:
|

Are you a recent graduate or a student seeking hands-on experience in property management and real estate operations? Do you have a keen interest in community development, housing, and administration? Sihlangu Properties is looking for a motivated Property Management Intern to join our dynamic team for a fixed-term internship.

About Us

Sihlangu Properties is a proudly South African property development and management company that blends modern living with safety, affordability, and convenience. With a portfolio of over 30 apartments across 7 developments, we are passionate about creating more than just homes – we build thriving communities.

What You'll Gain

This internship offers a unique opportunity to gain practical exposure across the full property management lifecycle – from lease administration to financial reporting. You'll learn how a growing property company operates while contributing meaningfully to our mission.

Key Learning Areas & Responsibilities

Under supervision, you'll be involved in:

·   Assisting with lease agreement administration and renewals

·   Supporting rental payment tracking and arrears follow-up

·   Coordinating with maintenance suppliers and service providers

·   Assisting with tenant onboarding and handling queries

·   Helping maintain accurate financial and operational records

·   Preparing basic management reports

·   Ensuring regulatory compliance support across the portfolio

Who We Are Looking For

·   Final-year student or recent graduate in Real Estate, Accounting, Property Studies, or Business Management

·   Strong organisational and communication skills

·   A proactive learner eager to take initiative and grow

·   Familiarity with MS Office (especially Excel); bonus if experienced with any accounting software

·   Based in Gauteng

Bonus Points

·   Driver's licence and own transport (not mandatory but an advantage)

·   Interest in affordable housing, real estate operations, or entrepreneurship

What We Offer

·   A hands-on, purpose-driven internship experience

·   Mentorship and exposure to all aspects of property management

·   A chance to work in a small, agile team making a real impact

·   Reference letter and potential future opportunities for high performers

How to Apply

Send your CV and a short motivational letter to with the subject line: Application – Property Management Internship

At Sihlangu Properties, we don't just rent homes – we create spaces where families grow, individuals thrive, and communities flourish. Come learn with us and be part of that story.

Africrest Properties is looking for a Head of Property Management to join our team

What makes us excited to come to work each day?

Thousands of people spend most of their days living and working in our buildings, therefore at Africrest Properties we believe that our actions have a large snowball effect on the economy and society. When we manage our buildings extremely well, our residents are that much happier and more productive.

We encourage potential employees to speak to our team to see why people enjoy working at Africrest.

Position Overview:

It is a requirement of this position that the Head of Property Management should attend to all aspects of operational, financial and administrative activities arising in respect of the properties under management as well as the general running of the company alongside the Head of Finance. Putting processes in place and making sure same is approved and executed. This includes liaising with tenants (where there are significant issues), service providers, contractors and property owners, the preparation of lease offers & lease agreements, debtor and creditor accounts administration (including local authority accounts management), utilities management, the supervising and quality control on MDA, property inspections, service provider selection, procurement & contracting and reactive & proactive property maintenance management.

Ensure that the company is run in the best possible manner from small to large items.

With regards to the items below, it is the responsibility of this position to either do the following himself/herself or delegate to his/her staff but the responsibility ultimately sits with this position.

Operations

• Attending to all operations and maintenance issues for the property portfolio.
• Securing, adjudicating and making recommendations in respect of service providers and contractors quotes.
• Procuring, negotiating and concluding service providers and contractors contracts.
• Preparing and issuing work orders to service providers and contractors with clear instructions as to what work is to be carried out.
• Instructing service providers and contractors to proceed with work once the necessary approval has been obtained from the property owner and might be required.
• Inspecting and accepting the work carried out by service providers and contractors.

HR

• Manage staff:

o Leave.

o Disputes.

o Performance reviews and bonuses (with directors).

o Training of staff (on an ongoing basis).

Queries and Reconciliations

• Responding to matters raised by the property owner, tenants and service providers.
• Responding to all queries in respect of rental and other charges (utilities, rates, interest, legal fees, recoveries, etc.) and maintenance within one day of receipt.
• Attending to all reconciliations in respect of rental and other charges within one day of receipt.
• Processing of all adjustments including ensuring that any credit or refunds due to the owners and/or tenants are processed timeously.
• Filing of all correspondence in respect of the above.

Vacancies

• Filing of all correspondence in respect of the above.
• Updating of vacancy notes on MDA when a commercial tenant is vacated.
• Building and maintaining broker networks.

Lease administration

• Preparation of all offers to lease, including forwarding to tenant and ensuring that all signed documentation is returned timeously.
• Preparation of all lease agreements, addendums, cession documents, etc.
• Capturing of all lease details in MDA including all tenant details, printing of lease schedule reports and the checking & confirming of it against the lease agreement.
• Forwarding of lease documentation to tenants and ensuring that all signed documentation is returned timeously.
• Forwarding of signed lease documentation to the landlord for approval and signature and ensuring that all signed documentation is returned timeously.
• Updating of leasing notes on MDA when an offer to lease is sent to a tenant or broker.
• Updating of notes on MDA regarding progress being made in finalising lease documentation.
• Ensuring that all FICA documentation are obtained, confirmed and filed with the signed lease agreement.
• Maintain tenant files within the requirements of POPI.

General Administration

• Securing debit order authorisation instructions from tenants.
• Filing of all correspondence in respect of the above.
• Monitoring and helping to update the website.
• Taking notes and minutes in meetings.
• Monthly Responsibilities.
• Take-on and/or Handover of buildings.
• Capturing new building details into MDA, including loading owners, property and tenant details.

Financial

• Monitor rental payments and manage rental debtors including capturing of recoverable charges (utilities, maintenance, etc.) legal process in accordance with the Company's debtor management procedure.
• Manage creditor invoicing and check, pay and process on DOKKA and MDA all creditor invoices including those of local authorities / utilities suppliers.
• Month end processing including bank reconciliations.
• Management and payment of VAT amounts due.

Budgets

• Reforecasting of budgets per Property Owners, Directors instructions.
• Capturing of any adjustments to budgets, recalculating the budget and uploading the revised budget – all to be completed between the 25th of the month.
• Management Reports
• Preparing Trial Balance, Rent Roll and Owner Statements for each property before the 5th of the month, including making the reports available to property owners.
• Overseeing debtors and creditors, working with finance team on reporting.
• Preparing a full management report for each property before 13h00 on the 17th of each month, including making the report available to property owners.

Owner Statements

• Close and run Owner Statements for the month before 09h00 on the 17th of the following month.
• Owner statement for the month to be sent to Owner.

General

• Ensuring that all recoveries are loaded in respect of items deemed recoverable in terms of the Lease Agreement.
• Updating market rentals on MDA by the last day of each month.
• Contacting tenants for turnover figures where applicable.
• Prepare and manage relevant portfolio parking schedules.
• Overseeing all aspects of the property management business.
• Overseeing file management systems.

Annual Responsibilities

• Municipal rates recoveries adjustments including ensuring that all increases are captured against tenant accounts before the 20th of June each year.
• Municipal property valuations checking and advice accordingly to property owners.
• Archiving of tenant files and building office files.
• Audit lease agreements for to ensure rental and recoveries are correct.

Knowledge, Skills and Abilities Required

• Property administration qualifications and experience.
• Excellent written, verbal, interpersonal and organizational skills.
• Numeracy and financial skills and appreciation.
• Computer literacy and a thorough knowledge of the MDA property management system.
• Ability to adapt to a variety of environments and work demands.
• Ability to maintain a high level of sensitivity to client and tenants needs.
• Willingness to work additional hours as the demands of the job might indicate.
• Customer focused attitude.

The Focus Group Johannesburg, South Africa 08 October 2025 Junior / Mid 0 - 0 Full Time Cost to Company 1 years - 3 years Skills Ability to Meet Deadlines Customer Retention Customer Satisfaction Facilities Management Microsoft Office Property Management Service Management Solving Problems Systems Software Work Scheduling Industries Asset Management Property Real Estate Job Description

Purpose of the Role:

To manage and coordinate all facilities-related service requests, ensuring efficient task allocation, communication, documentation, and compliance with internal processes and service level agreements.

Key Performance Areas (KPAs): Helpdesk Processing

Receive, log, and track all facilities-related service requests via email, WhatsApp, or phone.

Ensure accurate and timely entry of requests into the MyBuildings system.

Create and manage quote requests aligned with preloaded budgets.

Monitor and follow up on outstanding service requests to ensure closure and customer satisfaction.

Task Allocation and Scheduling

Assign tasks to appropriate FM team members or contractors.

Develop and maintain daily, weekly, and monthly maintenance schedules.

Monitor task progress and ensure checklist compliance.

Escalate unresolved or overdue issues to the Facilities Operations Manager.

Communications and Coordination

Act as the primary liaison between JSE staff and the FM team.

Provide timely updates to stakeholders and coordinate with service providers.

Maintain clear and professional communication at all times.

Prepare and distribute internal communications regarding planned maintenance or service disruptions.

Documentation and Reporting

Maintain accurate records of service requests, task assignments, and resolutions.

Generate regular reports on helpdesk performance, request trends, and contractor response times.

Assist in compiling data for budgeting, forecasting, and compliance audits.

Systems and Process Management

Ensure the MyBuildings system is updated and maintained with current data.

Identify opportunities to improve helpdesk processes and implement approved changes.

Support onboarding and training of new Facilities team members and contractors/suppliers on helpdesk procedures.

Compliance and Quality Assurance

Ensure all FM activities comply with company policies, health and safety regulations, and service level agreements.

Conduct periodic reviews of service delivery quality and escalate concerns as needed.

Support internal audits and contribute to continuous improvement initiatives.

Candidate Profile:

The successful candidate will be a reliable and detail-oriented professional with strong communication and coordination skills. They should be customer-focused, adaptable under pressure, and capable of managing multiple priorities. A solid understanding of facilities management systems and processes is essential.

Skills and Competencies: Business Knowledge

Strong written and verbal communication skills.

Excellent troubleshooting and problem-solving abilities.

Reliable timekeeping and ability to meet deadlines.

Human Capital

High level of confidentiality and discretion.

Customer-centric with a positive and dependable attitude.

Skilled in facilities management processes and systems.

Strong attention to detail and accuracy in data entry and reporting.

Adaptable and able to manage changing priorities under pressure.

Collaborative team player with strong coordination skills.

Qualifications and Experience:

Minimum Qualification: Grade 12 (Matric)

Experience: 1 to 3 years in a property or facilities management environment

Technical Skills: Strong proficiency in MS Office and relevant software packages

Who we are

We are a leading real estate services company that combines global standards with specialised local knowledge to create customisable high-performance solutions for our clients. We advise property owners and occupiers on every aspect of their property strategies and assist them in the development, buying, selling, leasing, valuing and management of their assets. Our dedication to quality and excellence sets us apart in the industry.

Be part of a forward-thinking culture that values entrepreneurial spirit and celebrates your best work. Collaborate with talented property professionals, leverage unparalleled resources, and enjoy opportunities for both personal and professional growth. At JHI, your contributions are encouraged and celebrated, ensuring a rewarding journey as you advance in your career.

We are seeking a General Manager to ensure the overall effective management and development of specific property assets, including the achievement of specified growth and profitability objectives and management of subordinates and property teams. To provide input and execute the property strategies related to the specific property. Responsible across all centre operations such as but not limited to retail space management, marketing, leasing, health and safety and maintenance.

• 5 Years of Property Relevant experience
• Commerce/Property qualification
• General property administration
• Commercial/Property law
• General Accounting
• Operations/Facilities Management
• Sector-specific knowledge of commercial/ industrial/retail property fundamentals

• Optimize tenant mixes and rental collections in the portfolio
• Maximize Net Property Income in buildings under managed cluster/portfolio through:
  • Reduced Operating Expenses
  • Increased Income
  • Improve utility management
• Complete budgets and obtain approval from Client
• Improve Employee Satisfaction Survey Ratings
• Ensure appropriate performance management culture
• Diversity Management and Transformation
• Ensure proper adherence to corporate governance practices
• Ensure that annual business strategies are in place for Assets and monitor Application of Strategy
• Ensure that stakeholders are kept abreast of buildings’ status through monthly reporting on key property management indicators
• Drive approved marketing strategy and brand campaign
• Enhance marketing and branding profile of the complex
• Ensure that centre management implement day to day risk control
• Liaison with key stakeholders in the cluster of operations
• Ensure maintenance requirements are adhered to in line with standard operating manuals
• Ensure tenant installation process is timeous and within quality standard
• Ensure implementation of long term maintenance plan
• Ensure approved CAPEX projects are executed timeously

JHI is committed to striving for diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates as identified in our employment equity plan. Persons with disabilities are encouraged to apply.

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people's lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we're passionately dedicated to creating a work environment that you look forward to every single day. That's why we invest heavily in our employee engagement, so you enjoy the tech industry's best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we're on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town o ffice.

Please note that this position will be supporting the UK region and therefore, working UK hours (10:00 - 18:30 SA time and until 19:30 during daylight saving)

Position Overview:

We are looking for a Trainer to join a growing team in our Managed Services (MS) department. This role involves developing and delivering training on property management solutions used in our EMEA regions such as QubePM, Horizon & PMX. These products cater for commercial, residential and mixed-use real estate businesses. They are proven, user-centric and future-ready property management platforms.

The team size is currently around 40 individuals growing to 65 by the end of 2025, made up of property accountants, lease administrators and system administrators. They are providing repeatable end user services to clients in the EMEA region at any one time with resources supporting multiple clients at once.

After experiencing hyper growth within region, we need a dedicated trainer who can enable the team to deliver best practice and be system experts on MRI products, making this is a high-profile role within MRI.

Responsibilities include:

• Creation & delivery of standard agenda and ad-hoc training on MRI's QubPM, Horizon & PMX products.
• Maintain the quality and effectiveness of existing course material and create new course material as required as the products have new functionality added over time and training methodologies and industry expectations change.
• Maintain excellent and up-to-date knowledge of the MRI products with respect to the areas needing training.
• Provide advice, support and guidance to internal stakeholders to encourage best practice in the use of MRI solutions.
• Be a subject matter expert across leasing, property accounting and system administration within the real estate industry with a focus on UK markets.
• Commit to working towards and achieving all MRI's/teams/personal objectives and goals.
• Supporting the general Managed Services team with end-user client deliverables and acting as a lead where necessary
• Other such reasonable duties within the general scope of the job title, at the managers direction

Requirements

• Must be able to work during UK hours and South African public holidays (you will receive UK bank holidays instead of SA bank holidays).
• Minimum 3 - 5 years training on software
• Classroom training experience
• Presentation delivery
• Online training or consultancy delivery Strong understanding of Accountancy/ Finance or Real Estate Industry

Desired Skills

• CIPD or L&D qualification e.g.Prince2 qualification
• Knowledge of training methodologies
• Classroom training delivery
• QubePM/Horizon/Prolease Enterprise experience is desirable, or alternatively other real estate software experience
• Creation/design of online training material

We're obsessed with making this the best job you've ever had

We want our teams to love working here, so we've created some incredible perks for you to enjoy:

• We want our staff to love working here, and so we've created a few unique perks such as office breakfasts, quarterly lunches and virtual social events.
• Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Have confidence in your health with our offered Medical Aid Scheme.
• Invest in our competitive Personal Pension plan and help set you up for your future.
• Big on family? So are we Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
• Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose
• Further your professional development with our Tuition Reimbursement Schemes
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI's high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?

We know the

confidence gap

and

imposter syndrome

can get in the way of meeting remarkable candidates, so please don't hesitate to apply — we'd love to hear from you

As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.

Job Purpose

To manage the daily operations of properties, advertise vacant properties, and handle tenant relations.

Key Performance Areas

• Set rental rates, negotiate and enforce lease agreements.
• Mange expiring leases
• Develop and maintain a Property Management Database for effective allocation of space and recoveries.
• Identify appropriate service providers, manage SLA's (Service Level Agreements), and ensure that sound relationships are maintained.
• Manage the FMLA (Full Maintenance Lease Agreement) with the relevant financial service provider, and control the issue of vehicles
• Investigate and address tenant complaints
• Inspect vacated properties and secure them to prevent vandalism
• Contract and supervise repairs and maintenance work of the properties.
• Collect rent, deal with late payments, and handle operating expenses.
• Inspect properties and arrange for repairs and new materials as required
• Oversee maintenance and upkeep of facilities and tenant satisfaction.
• Schedule routine maintenance like landscaping, mowing lawns, replacing roof tiles, repairs of roof leaks, cleaning of gutters and down pipes
• Oversee a team of resident and external maintenance staff
• Assist tenants with maintenance requests
• Arrange contracts for maintenance, trash removal, landscaping and other ongoing services and managing disputes with these service providers where appropriate
• Oversee the process of preparing properties for new tenants.
• Perform inspections after tenants leave to make sure they didn't cause any damage to the property during the time of their lease.
• Ensure facilities adhere to health and safety regulations
• Report property's financial status
• Manage building occupancy
• Develop, implement and maintain policies, processes and procedures related to
• Contract Management to ensure effective property management
• Implement a Facility Management Master Plan (FMP)
• Manage the implementation of property projects, including; project concept, project design, project planning, financial and risk management, partnering, contract development and administration and supervision of the construction project to completion
• Set goals and develop plans for business and revenue growth.
• Driving Key Performance Indicators (KPI's) ensuring that Health, Safety and Environmental requirements are adhered to.
• Maintain the human capacity and competence in the Property Management & Development to be able to provide sustainable tenant support
• Undertake continuous training and development
• Provide technical expertise to the team
• Maintain the human capacity and competence in the Property Management &
• Development to be able to provide sustainable required support
• Manage, coach and develop a high performing Property Management & Development team that meets agreed objectives and which delivers best practice results, added value and continuous improvements
• Consistently promote high standards through personal example and roll out through the team so that each member of the team understands the standards and behaviours expected of them
• Manage and lead the team, ensuring adequate staffing levels
• Motivate and coach the team to operational success
• Monitor the completion of tasks and ensure good performance and record on appropriate systems search, plan, and implement new target market initiatives.
• Prepare the annual Property Management and Development budget and forecasts and all Capital Expenditure proposals as well as ensuring compliance with legal standards.
• Manage the budget from identification to completion of projects
• Contribute to the creation and implementation of best practice Property Management and
• Development vision, strategy, policies, processes and procedures to aid and improve
• operational performance
• Contribute to new business initiatives and projects and review and communicate the
• impact on Property Management and Development activities
• Work as part of the Management team to share ideas and improve operation, recommending, supporting and implementing continuous improvement activities and process and procedure improvements to optimise results and improve quality of delivery, in line with quality standards requirements delivery in line with Company and Customer requirements
• Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance
• Work collaboratively, negotiate and engage with key stakeholders to facilitate delivery and compliance with the Property Management and Development strategy
• Communicate with stakeholders the impact of market change and potential effects on Property Management and Development. Recommend solutions without compromising quality or service while optimising cost
• Liaise and communicate with other departments, customers, suppliers and other service providers
• Ensure an effective interface with other departmental staff is maintained

Job Requirements

Key Knowledge & Skills

Knowledge of:

• Working knowledge of property regulations.
• Proficiency in Microsoft Office and property management software.
• Understanding of marketing and accounting principles.
• Strong organizational and time management skills.
• Excellent communication and negotiation skills.
• Good customer service skills
• Fully understanding property management and its financial aspects.
• In depth knowledge of all rules and regulations surrounding property management.
• Competency in MS Office and relevant databases and software.
• Customer focus and bottom-line orientation.
• Well organized with excellent time management skills.
• The ability to sell products and services.
• Business management skills.
• Persuading skills.
• Ambition and a desire to succeed.
• Reliability

Competencies (Job Specific and Behavioral)

• Analytical Thinking and Attention to detail
• Anticipating and Managing Change
• Focus and Alertness
• Holistic / Big Picture Thinking
• Creativity / Innovation
• Judgement and Decision-Making
• Problem Solving Mechanical/ Physical Reasoning
• Action Orientation and Decisiveness
• Adaptability / Flexibility
• Assertiveness
• Drive (Results Orientation)
• Excellence / Quality Orientation
• Excellent interpersonal skills
• Good communication skills

Minimum Qualifications:

• Degree/Advanced HND in Real Estate, Property Management, Business Administration or a related field. (NQF level7).

Minimum Experience:

• Minimum of 5 years' experience as a manager in property management and development.

Closing date: 03 October 2025.

CONTACT PERSON

Ms. Brenda Berries

Tel:

Please apply online before the closing date.

Important: Necsa Group is committed to Employment Equity when recruiting. Therefore, priority will be given to African Females, African Males, and people with disabilities, in support of achieving our Employment Equity targets.

GENERAL:

Should you not hear from us within 30 days of the closing date, please consider your application unsuccessful.