201 Reservations Agent jobs in South Africa

• Matric, and a relevant hospitality qualification would be beneficial
• Previous experience in hotel/lodge operations is essential
• A valid driver's license and own car will be beneficial (as public transport is not easily accessible)
• Must have excellent verbal and written communication skills
• Must be computer literate and have solid experience with using a reservations and/or POS system - knowledge of SEMPER is an advantage
• Must be well-presented, friendly, energetic and have a positive demeanour
• Must be guest-focused, be able to take initiative, and think out of the box to solve guest-related challenges
• A dynamic and adaptable candidate, who take a hands-on approach

Main Purpose of the Job:

Responsible to provide exceptional, personalised customer service to guests on arrival and throughout their stay in the hotel to ensure that their stay is worth remembering

Work Conditions and special requirements

• Ability to work shifts that meet operational requirements
• Physically able to move around as per job requirements
• Have an open attitude perform similar functions to those contained in this document, in alternative outlets due to operational requirements

Core Behavioral Competencies

• Dealing with Customers
• Problem solving
• Developing relationships
• Checking
• Collecting information
• Verbally informing
• Team Co-operations

Technical / proficiency competencies

Knowledge

• OE usage and storage
• Waterpark, Operations and Hotel Product Knowledge (facilities and activities)
• Communication skills

kills

• Basic PC skills
• Basic knowledge of Opera

Key Performance Areas

Customer Service Preparation

• Identify issues with regards to the Waterpark appearance/ functioning of equipment and systems
• Check overall cleanliness of the Waterpark
• Check and restock information brochures
• Review the arrival and VIP lists daily and understands special requirements
• Assist in preparing and distributing welcome / VIP amenities.
• Be familiar with the Waterpark facilities, promotions, and activities

Service Execution

• Greet all guests with a friendly smile, acknowledge on arrival, and departure and always treat guests with respect
• Interact with guests and provide professional service standards and solutions to questions and enquiries
• Assist in checking in VIP guests at Waterpark
• Escort guests to VIP section and explain facilities
• Attend promptly to customers' inquiries and assist them with their needs.
• Assist with answering the telephone at the concierge desk and porta cochere
• Handle guest complaints and escalate when required.
• Log the day's activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention.
• Be present and always maintain proper decorum.
• Promotes and upsells the facilities of the Waterpark and knows the surrounding areas when asked for directions.

Stakeholder Relationship Management

• Communicate and update the business unit and relevant departments with regards special requests.
• Build effective internal relationships to ensure synergy of guest experience
• Follow up with internal departments to ensure that guest requests are met on time

Job Complexity

Planning

• Planning is generally on a daily to weekly basis within regular activity cycles.
• Work within set policy, procedures, system parameters and internal controls
• Manages one's time and resources to ensure that objectives are achieved effectively and on time.

Decision Making

• Interprets customer requirements in terms of services available and the applicable constraints
• Takes initiative in making decisions which are made within limits of authority.
• Considers all the facts, options and possible outcomes prior to making decisions.
• Works independently, and is orientated towards solving customer queries.

Problem Solving

• Takes ownership of customer requests and requirements.
• Follows laid-down policies and procedures at all times.
• Operates within rules, regulations, system parameters and internal controls.
• Interprets customer requirements in terms of services available and applicable constraints.
• Refers problems falling outside parameters to the team leader/manager for resolution.

Education, experience and competencies required:

• Matric / Grade 12
• Grade 12 preferred or Grade 10 (with minimum of 2 years relevant experience as a hostess)
• 2 years’ experience in a customer service environment

Preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit’s employment equity plans and Gaming Board License conditions.

Rig t of first refusal will be given to candidates from the licensed area.

(Mbizana, Flagstaff, Maluti, Mount Fletcher, Lusikisiki, Matatiele, Mount Ayliff)

People living with disabilities are encouraged to apply.

Night Guest Relations Officer | Luxury Hotel | Cape Town

Kendrick Recruitment is seeking a well-presented and guest-focused Night Guest Relations Officer to join a prestigious luxury hotel in Cape Town. This position requires a professional who thrives in a hospitality environment, ensuring the highest level of guest satisfaction during night operations.

Package:

Salary: R8,500 – R9,500 per month (Negotiable depending on experience)

Live-out position

Key Responsibilities:

Provide exceptional guest service and ensure a warm welcome at all times

Handle late check-ins, early departures, and any guest queries during the night shift

Liaise with other departments to ensure smooth operations and guest satisfaction

Maintain accurate records of guest interactions and any incidents during the shift

Monitor hotel security and safety procedures during night hours

Assist with administrative tasks and preparation for the following day’s operations

Requirements:

Previous experience in a similar role within a luxury hotel environment

Strong interpersonal and communication skills

Professional appearance and demeanour

Excellent problem-solving skills and the ability to remain calm under pressure

Flexible with working hours, including weekends and public holidays

Proficient in hotel management systems and MS Office Suite

Personal Attributes:

Friendly, approachable, and guest-orientated

Strong attention to detail

Ability to work independently and make sound decisions

Requirements:

• Minimum Grade 12 Certificate with 3yrs Marketing Coordinator or similar experiences.
• Online Marketing, Front of House, and General Hotel experiences.
• Fully bilingual in English and Afrikaans languages both written and spoken.
• A bubbly and outgoing personality and with excellent interpersonal skills.
• Professional and presentable in appearance with honesty and integrity.
• A valid driver’s license and own car.

Key Responsibilities:

• The single candidate must be creative and manage Online Social Media Marketing on various Software programs i.e., postings and short videos etc.
• Newsletter/Mailer monthly and update contact list.
• Generate monthly reports on marketing campaign’s performances.
• Front Of House duties at Reception and attend to Guest Relations and revues.
• Reservations and Administration regarding Group Tour Bookings and Assistance in Tasks allocated by the GM and Marketing Manager.

Nox Cape Town is a leading property area specialist in Camps Bay and Clifton, offering services in sales, holiday rentals, and long-term rentals. With over 20 years of experience, we provide a personalized and professional service that sets us apart from our competitors.

Role Description

This is a full-time on-site role as a Guest Relations Consultant - Property Host at Nox Cape Town located in Cape Town. As a Property Host, you will be responsible for managing guest relations, providing exceptional customer service, and managing the upkeep of the properties in your portfolio. Your day-to-day tasks will include ensuring guest satisfaction, handling guest inquiries and requests, coordinating property maintenance, conducting property inspections, and assisting with housekeeping supervision. Hosts must be able to problem-solve, actively support their housekeepers, and ensure the Nox Housekeeping and Property standards are maintained at all times.

Qualifications

• Excellent consulting and communication skills
• Experience in managing a team
• Attention to detail and organizational skills
• Problem-solving and conflict resolution abilities
• Ability to work effectively in a team
• Proficiency in relevant software applications
• Own transport and a valid driver's license
• Experience in the hospitality or property management/Vacation Rentals industry is a plus

Entry level

Full-time

Sales and Management

La Residence’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure our Guests feel welcome and that their needs will be attended to at all times during their stay. The GRO builds strong relationships with our Guests, constantly striving to live up to our purpose, which is "To give our Guests a complete experience and a perfect stay".

MAIN DUTIES & RESPONSIBILITIES

• Deal with Guest queries (via phone, email and in person) and arrange assistance as necessary
• Provide Guests with information about attractions, facilities, services, and activities in and around Franschhoek & Stellenbosch
• Prepare for Guests’ arrival a day before the time, making note of any special requests
• Monitoring our booking system, Opera and manage the Guest profiles and relay any information to other departments
• Deliver day to day hotel services: wake-up calls, printing newspapers, day sheets, welcome letters, weather cards, bills etc. (and ensuring they are handled timeously and accurately)
• Managing reservations for restaurant, tours and transfers
• Answer and screen all incoming switchboard calls and deal with individual requests, messages and queries from Guests
• Liaise regularly with agents on Guest experience on property
• Maintain communication with all other hotel departments
• Assist with ad hoc duties as requested by colleagues and Management
• Daily itinerary review to ensure bookings are confirmed, preferences shared with departments and service providers
• Prepare Guests for departure, offering assistance with transport, flight confirmations, boarding passes, luggage packing and wrapping, storage, car cleaning where applicable, breakfast packs, etc.
• Live and breathe the company's Vision, Purpose and Values statement.

REQUIREMENTS & QUALIFICATIONS

• Must have at least 2 years’ experience in a 5* Hotel environment.
• Must have at least 2 years’ experience in a Front Desk role.
• Degree or Diploma in Hospitality Management.
• Knowledge of Property Management system Opera at Operator Level.
• Computer literate with working knowledge of Microsoft Office Word, Excel, PowerPoint and Outlook.
• Demonstrate excellent written and verbal communication skills.
• Proven job reliability, diligence, dedication and attention to detail.
• Ability to multitask with excellent time-management.
• Ability to work under pressure with strong admin skills.
• Ability to take initiative and make judgement calls.
• Ability to take the initiative and be a leader.
• Must be flexible and willing to work shifts.

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.

A well-established digital printing company in Epping, Cape Town invite applications for a level customer service/production coordinator preferably from a retail print background to administer key account logistics and campaign implementation. Previous experience in printing (digital, screen and litho) manufacturing and finishing processes is essential.

Responsibilities:

• Receive production requests and prioritise accordingly to meet deadlines
• Read, process, comprehend, and follow the detailed written and verbal instructions of the customers prior to starting the job to assure the job is done correctly and to clients satisfaction
• Work with production staff and sales staff to ensure customer expectations are met
• Manage account services through quality checks on client products and follow-up with timeous communication
• Coordinating delivery schedules, arranging collections, installations of products and services

Required:

• Previous experience in printing (digital, screen and litho) manufacturing and finishing processes essential.
• Aptitude to learn quickly 
• Must be able to multi-task 
• Must be able to work independently 
• Excellent written and communication skills 
• Strong customer service skills 
• Detail oriented, organised, and deadline-driven
• Must be able to work extended hours to meet campaign deadlines if necessary is non-negotiable
• Previous project management experience will be an advantage
• Must have driver's licence and own transport

If you meet the above requirements please send Cv's to '>

Remuneration:  R12,600
Monthly bonus:  R2,000

The most important requirements for this role:

• You must have and love a cat.
• Be able to work 2 Sundays per month 
• At least one year's contact centre experience (or be a really impressive communicator if you don’t have formal experience).
• You must have a fast broadband connection with good upload and download speed.
• You must be able to communicate effectively in English to customers from the UK.
• You must love cats! This is a role for someone who has a passion for customer service and a passion for cats.

About the company:
Our company is one of the leading premium cat food brands in the UK, renowned for our commitment to using real meat in our recipes. We pride ourselves on being the best and only meat-only premium cat food, dedicated to providing the highest quality nutrition for cats. Our mission is to ensure that every cat receives the best possible diet, and we are looking for purr-fectly passionate individuals to join our team and contribute to this goal.

Who we are looking for:
We are seeking individuals who are enthusiastic about customer service and share our love for cats. The ideal candidate will have:

• Experience in a contact centre environment, showcasing their ability to handle customer inquiries and provide exceptional service.
• A cheerful personality and a pleasant, clear voice that makes customers feel welcome and valued.
• Strong computer literacy, ensuring you can navigate various software and systems with ease.

Requirements:

To successfully perform the role of a home-based customer service representative, you will need:

• A quiet office space at home, free from distractions, with a reliable fibre internet connection.
• A laptop or desktop computer that meets our technical specifications.
• Back-up power solutions to protect against load shedding, ensuring you can work uninterrupted.

If you’re feline like this is the purr-fect role for you and you’re ready to join a company that values both customer service and feline friends, please send your CV to   with the reference: CC07/07  in the title.

We look forward to welcoming a new member to our dedicated team of cat enthusiasts! Don’t paws, apply now and make this oppawtunity your