319 Reservation Agent jobs in South Africa

Join our dynamic sales team as a Booking Agent, where you'll play a key role in coordinating appointments and meetings with prospective clients. We're seeking a driven and detail-oriented individual who excels at schedule management and takes initiative in organizing daily operations. This position offers an exciting opportunity to directly support our sales efforts by optimizing the booking process and helping build stronger client relationships.

Requirements

• Strong organizational skills with the ability to prioritize tasks effectively and manage time efficiently
• Excellent verbal and written communication skills, along with a professional and enthusiastic demeanour
• Familiarity with scheduling tools or CRM systems is a plus
• Able to work independently while also thriving in a collaborative, fast-paced team environment

Responsibilities

• Coordinate and schedule meetings between sales representatives and prospective clients, ensuring optimal alignment with availability
• Communicate professionally with clients and team members to confirm appointments and accommodate scheduling needs
• Manage calendars and scheduling tools to optimize efficiency and avoid conflicts
• Follow up with clients to confirm bookings and provide relevant details or updates
• Collaborate closely with the sales team to ensure accurate and timely sharing of scheduling information
• Maintain detailed and up-to-date records of all appointments and client interactions within the CRM system

Benefits

• Opportunities for professional development and career progression within a growing organization
• A collaborative and supportive work environment focused on achieving sales targets and delivering exceptional client service

Job Types: Full-time, Permanent

Pay: R5 000,00 - R8 000,00 per month

Work Location: In person

Company Description

1.618 Advisory Services employs the principles of the 1.618 Golden Ratio to develop customized wealth-building solutions for clients. We focus on long-term strategies rather than short-term tactics to ensure sustainable growth and financial security. Our team of highly skilled financial planners provides holistic solutions, including short-term and life insurance, investments, and health care products. We conduct comprehensive financial needs analyses to create ideal solutions specific to each client's needs. Based in the Johannesburg Metropolitan Area, our planners are dedicated to delivering outstanding service and professionalism.

Role Description

This is a full-time, Hybrid on-site role for a Booking Agent, located in the Johannesburg Metropolitan Area. The Booking Agent will be responsible for managing client bookings, coordinating schedules, and providing excellent customer service. Daily tasks include handling booking systems, communicating with clients to understand their needs, negotiating terms, and ensuring all bookings are accurately recorded. The role requires a detail-oriented individual with a strong focus on client satisfaction and efficient coordination of services.

Qualifications

• Proficiency in Communication and excellent Customer Service skills
• Experience with Booking Systems
• Strong Sales and Negotiation abilities
• Excellent organizational and multitasking skills
• Ability to work independently and as part of a team
• Previous experience in a similar role or in the financial services industry is a plus
• High school diploma or equivalent; additional qualifications in business or related fields are advantageous

Company Description
About Publicis Commerce: Informed by data, our passionate team strives to deliver Hero Moments for our clients' brands in the final mile of the retail customer journey. We pride ourselves on being able to provide winning client solutions delivered across 7 core capability areas: Data & Consumer Insights; Shopper Marketing & Integrated RTM; Field Marketing; Events & Activations; Promotional, Risk, Reward & Loyalty and Retail POS Strategy.

Overview
This dynamic role demands a highly organized and resilient individual capable of managing a fast-paced workload and meeting tight deadlines. We seek a detail-oriented Booking & Confirmation Agent to join our team. The successful candidate will be responsible for securing, managing & confirming bookings, while coordinating closely with Brand Representatives and Brand Ambassadors to ensure seamless execution.

Responsibilities

• Schedule appointments for multiple field representatives at schools on a daily basis.
• Verify and update school contact information.
• Efficiently plan and manage daily call schedules.
• Identify and report operational challenges. Generate accurate daily activity reports.
• Proactively seek new schools to expand the booking portfolio.
• Maintain detailed and accurate records of all bookings within the booking system.
• Contacting schools each day (24 hours prior to Representative Visit) to solidify booking details for a designated team of Brand Representatives.

Qualifications

• Exceptional relationship-building and time management abilities with a proven track record of meeting deadlines and targets.
• Self-motivated and disciplined individual with a strong work ethic.
• Full-time availability from Monday to Friday.
• Demonstrated ability to think critically, problem-solve, and adapt to challenging situations while maintaining professionalism and objectivity.
• Possession of a reliable personal smartphone.
• Grade 12

Additional Information
Previous Work Experience:

• Proven ability to thrive in fast-paced, high-pressure environments.
• Demonstrated experience working independently and proactively with minimal supervision.
• Strong track record of maintaining professional and ethical conduct.
• Proficiency in utilizing business-specific online reporting tools.
• Previous call center experience is advantageous.

Knowledge Required

• Excellent problem-solving and negotiation skills.
• Ability to work efficiently and deliver exceptional customer experiences.
• Strong understanding of the importance of building and maintaining positive relationships.
• Excellent verbal and written communication skills.

LekkeSlaap is South Africa's leading accommodation booking app known for its user-friendliness, exceptional customer experience, and extensive local accommodation options. Owned by Tripco, a travel technology company based in Cape Town,  LekkeSlaap is committed to innovation, best-in-class customer service and setting new standards in travel technology.

We're looking for a sharp, customer-focused Booking Agent to join our fast-paced team In this role, you'll handle bookings with precision, assist guests and property owners, and tackle challenges head-on to keep things running smoothly. Expect a dynamic environment where quick thinking and top-notch communication skills are key to delivering seamless experiences.

The ideal candidate will have a strong customer service background, exceptional communication skills, and a passion for helping others. If you thrive under pressure, love problem-solving, and have a passion for exceptional service, we want to hear from you

• Customer queries: Assist guests and property owners with queries, providing prompt and professional support.
• Bookings management: Oversee and manage the booking process, ensuring accuracy, efficiency, and a seamless experience.
• Build relationships: Build and maintain strong relationships with guests and property owners.
• Guest procedure expert: Educate guests and property owners on booking procedures and policies.
• Performance maestro: Maintain high-performance standards, consistently meeting or exceeding KPIs.
• Customer service: Provide exceptional customer service by addressing enquiries, resolving issues, and offering aftercare support.
• Stay updated: Stay up to date with the company's products, services, and policies to provide accurate information.
• Troubleshoot issues: Handle and troubleshoot customer issues, offering effective solutions to ensure satisfaction.
• Complete tasks: Complete assigned tasks professionally and within deadlines.

• Previous experience in customer service or a similar booking role is preferred.
• Fluency in Afrikaans and English (both spoken and written).
• Excellent communication skills with a focus on providing a positive customer experience.
• Clear and confident telephone etiquette.
• Proficient in using computer systems and software; familiarity with booking platforms is a plus.
• Strong problem-solving skills and the ability to think on your feet.
• Detail-oriented with excellent organisational skills to manage multiple tasks and client needs effectively.
• A customer-centric mindset and dedication to quality service.
• Able to work in a fast-paced environment and handle high-pressure situations with grace.
• Available to work flexible hours, including weekends and public holidays as required.
• Strong work ethic, reliability, and professionalism.
• Reliable transportation is necessary for on-site work.

• Agents are required to work over weekends, typically once a month, depending on your shift schedule.
• Shifts may adjust seasonally.
• Agents may be required to work on select public holidays if they fall within your shift rotation.
• All weekend and holiday shifts will be compensated accordingly.

• Modern offices based at the V&A Waterfront
• Travel vouchers and exclusive discounts
• FeelBetterFast: Employer-funded pharmacy visits
• Pension fund contributions
• Generous leave package
• Additional half-day off every month
• Monthly team events and more

LekkeSlaap is South Africa's leading accommodation booking app, known for its user-friendliness, exceptional customer experience, and extensive local accommodation options. Owned by Tripco, a travel technology company based in Cape Town, LekkeSlaap is committed to innovation, best-in-class customer service and setting new standards in travel technology.

We're looking for a dynamic and adaptable Flexi Agent to join the team This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and is eager to support multiple operational teams. The ideal candidate is enthusiastic, tech-savvy, and detail-oriented, with a solution-focused mindset and the ability to work both independently and collaboratively.

Expect a dynamic environment where quick thinking, adaptability, and strong communication skills are key to delivering seamless experiences. If you're proactive, excited by new challenges, and a quick learner, this is the opportunity for you.

• Operational Support: Provide assistance to operational teams, including Property Support & Onboarding, Sales, and Booking Teams, ensuring smooth daily operations.
• Booking Assistance: Manage incoming booking requests and accurately process reservations across various platforms.
• Customer Service: Deliver prompt, professional, and empathetic support to guests and property owners, addressing inquiries and concerns efficiently.
• Customer communication: Communicate clearly and respectfully with customers via phone and email, ensuring the highest standard of service.
• Administrative Support: Maintain accurate records of all customer interactions, booking details, and feedback to facilitate seamless operations. Manage multiple tasks and projects with keen attention to detail.
• Problem Resolution: Resolve booking discrepancies and other issues promptly, providing solutions to ensure customer satisfaction.
• Product Knowledge: Stay informed about LekkeSlaap's offerings, policies, and the accommodation industry, delivering accurate information to customers. Continuously update knowledge of company policies, procedures, and software.
• Internal Communication & Relationships: Collaborate effectively with team members and stakeholders to ensure timely completion of projects, fostering positive relationships through teamwork and a proactive attitude.
• Demonstrate Adaptability: Embrace new responsibilities as needed, showing flexibility and initiative in your role, and adapt to various shifts, including weekends and public holidays, to meet the needs of the business.

• Experience in a customer service or booking-related role is preferred.
• Fluency in Afrikaans and English (both spoken and written).
• Excellent communication skills with a focus on customer satisfaction.
• Proficient in using office computer systems and booking software.
• Strong organisational skills and attention to detail.
• Ability to effectively manage multiple tasks in a fast-paced environment.
• A solution-oriented mindset with strong problem-solving abilities.
• Flexible availability to work varied shifts, including weekends and public holidays.
• Ability to work independently and as part of a team.
• Proactive approach to learning and staying updated on products, tech tools and industry knowledge.
• Reliable transportation is necessary for commuting to the office.

• Flexi Agents are required to work varying shifts as needed by the business, including weekdays and weekends, once a month, depending on your shift schedule.
• Agents must demonstrate flexibility to adapt to the shift requirements that may change seasonally.
• Agents may be required to work on select public holidays if they fall within your shift rotation.
• Weekend and holiday shifts will be compensated accordingly.

• Modern offices based at the V&A Waterfront

• Travel vouchers and exclusive discounts

• FeelBetterFast: Employer-funded pharmacy visits
• Pension fund contributions
• Generous leave package
• Additional half-day off every month
• Monthly team events and more

What being a part of the Sigma Family means for you
Career development and opportunities to apply for internal promotions following your probationary period.

15 days holiday, with additional days accrued the longer you have been a part of the Sigma Family.

Monthly, Quarterly and Annual awards with marvelous prizes.

Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

R1600 bonus for each friend that you refer to join the Sigma Family who passes probation.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

Discounted optional Medical Insurance.

Free and convenient transport options to make travelling a breeze.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse and inclusive workplace - all amazing people are welcome in the Sigma Family.

What Your Day-to-Day will Look Like
You will be based in the vibrant town of Paarl, our offices offer an exciting opportunity for you to excel in a dynamic environment. This campaign focuses on both inbound and outbound collections, managing various back-office tasks, and handling general inquiries. As a key team member, you will respond to all calls with professionalism, courtesy, and friendliness, adhering closely to campaign guidelines, scripts, and systems.Efficiency is paramount as you manage customer contacts, consistently meeting or exceeding company expectations. Reporting directly to a Team Manager who began their journey as an advisor, you'll benefit from their firsthand experience and dedicated support. Your role will involve striving towards diverse Key Performance Indicators, ensuring both individual and team targets are achieved.If you're ready to thrive in a role that values initiative, teamwork, and commitment to customer satisfaction, this is the ideal opportunity for you. Join us in Paarl and contribute to our success story today

What Amazing People Will Bring to the Role
Join our dynamic team if you're passionate about delivering exceptional customer service With a Matric certificate and valuable experience in a BPO/UK call centre environment, your proficiency in English is top-notch. You're forward-thinking, always striving for excellence, and derive satisfaction from helping others with their challenges. Your outstanding listening skills, clear communication, and empathy make you adept at resolving customer queries and disputes confidently.

You thrive on embracing change and excel both independently and as a team player. Working towards KPIs motivates you, and you eagerly seek feedback to continually improve. Comprehensive training and ongoing coaching ensure your success and growth throughout your career.

While we value your existing skills, we're more interested in your eagerness to learn and your drive to excel. If you're ready to shine and possess the attributes we're looking for, this is the perfect place for you to thrive

What being part of the Sigma Family means for you:

What being a part of the Sigma Family means for you

Career development and opportunities to apply for internal promotions following your probationary period.

15 days holiday, with additional days accrued the longer you have been a part of the Sigma Family.

Monthly, Quarterly and Annual awards with marvelous prizes.

• Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

R1600 bonus for each friend that you refer to join the Sigma Family who passes probation.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

Discounted optional Medical Insurance.

Free and convenient transport options to make travelling a breeze.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse and inclusive workplace – all amazing people are welcome in the Sigma Family.

A bit more about the Opportunity.:

What Your Day-to-Day will Look Like:

You will be based in the vibrant town of Paarl, our offices offer an exciting opportunity for you to excel in a dynamic environment. This campaign focuses on both inbound and outbound collections, managing various back-office tasks, and handling general inquiries. As a key team member, you will respond to all calls with professionalism, courtesy, and friendliness, adhering closely to campaign guidelines, scripts, and systems.Efficiency is paramount as you manage customer contacts, consistently meeting or exceeding company expectations. Reporting directly to a Team Manager who began their journey as an advisor, you'll benefit from their firsthand experience and dedicated support. Your role will involve striving towards diverse Key Performance Indicators, ensuring both individual and team targets are achieved.If you're ready to thrive in a role that values initiative, teamwork, and commitment to customer satisfaction, this is the ideal opportunity for you. Join us in Paarl and contribute to our success story today

What amazing People will bring to the role:

What Amazing People Will Bring to the Role:

Join our dynamic team if you're passionate about delivering exceptional customer service With a Matric certificate and valuable experience in a BPO/UK call centre environment, your proficiency in English is top-notch. You're forward-thinking, always striving for excellence, and derive satisfaction from helping others with their challenges. Your outstanding listening skills, clear communication, and empathy make you adept at resolving customer queries and disputes confidently.

You thrive on embracing change and excel both independently and as a team player. Working towards KPIs motivates you, and you eagerly seek feedback to continually improve. Comprehensive training and ongoing coaching ensure your success and growth throughout your career.

While we value your existing skills, we're more interested in your eagerness to learn and your drive to excel. If you're ready to shine and possess the attributes we're looking for, this is the perfect place for you to thrive

About us

The Created is a rapidly growing South African online jewellery company with a strong social media presence. We specialise in high-quality, waterproof, and tarnish-resistant pieces for everyday wear.

We operate across B2C, B2B, corporate gifting, and events.

Founded by Marlise, a qualified accountant who started the business while completing her articles, The Created began as a side hustle in a single garage. Today, it has grown into a full-time venture with a dedicated team of full-time employees and a warehouse in Stellenbosch.

We are driven by excellence in customer service, operational efficiency, and a people-first culture.

Rooted in Christian values, The Created is committed to building a business that reflects integrity, stewardship, and care - for our customers, our team, and our partners.

Responsibilities

• Provide customer service via email, Instagram DMs, and WhatsApp Business

• Receive and process online orders

• Pack, ship, and perform quality control on products

• Assist with general admin tasks and day-to-day responsibilities as needed

Requirements

• Strong written communication skills

• Computer literacy

• Excellent organisational skills

• Experience in customer service and/or Shopify would be beneficial

Personality / Culture Fit

• Positive, "yes" mentality

• Team player

• Strong alignment with Christian values

We are rapidly growing and in the process of building and improving our systems. You will have the opportunity to play an active role in shaping how things are done. This is a dynamic position, with responsibilities that can change from week to week, so adaptability, initiative, and a willingness to grow with the business are essential.

Compensation

Market-related salary.

How to Apply

Contact Marlise at or send your CV to

Company Description

LGC Standards is a division of LGC Group, the UK's designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers' analytical needs. We innovate and apply science in order to ensure the safety and integrity of services and products, in line with our vision of science for a safer world

Job Description

Job Description

Customer Service & Sales Executive (6-Month Contract):

We're on the lookout for a motivated, fast-learning professional with a proactive attitude and a strong customer focus to join our vibrant Customer Service team. This is a 6-month contract role ideal for someone who thrives in a dynamic, fast-paced environment, enjoys juggling multiple tasks, and is passionate about delivering outstanding service.

If that sounds like you, we'd be excited to connect

As a Customer Service & Sales Executive, you'll be the primary point of contact between LGC and our valued customers. Your role will be pivotal in ensuring smooth operations and outstanding service delivery. Key responsibilities include:

• Order Management:

Efficiently and accurately process customer orders.

• Customer Support:

Respond to customer inquiries with professionalism and clarity.

• Cross-Team Collaboration:

Coordinate with internal departments, suppliers, and clients to ensure seamless service delivery.

• Service Excellence:

Uphold and enhance LGC's reputation for quality and customer satisfaction.

Key responsibilities and accountabilities:

• To ensure that all methods of communication with internal and external contacts are handled with the utmost professionalism to project the high-quality image and standards provided by LGC.
• Ensure weekly follow-up on all customer quotations to maintain engagement and drive conversions
• To ensure that all customer orders received are entered correctly into the Pastel/ERP system on the day of receipt or within agreed timescales for order type and that the customer receives an email notification on release of the order.
• To provide help and advice to customers regarding their orders and ensure On Time In Full (OTIF) delivery targets are and customers informed of any delays in advance.
• To improve back-order management and up-dates to customers by monitoring and chasing Shipments and or suppliers on product delays.
• Communicating courteously with customers by telephone, email and Sales Force ensuring queries outside the remit of order entry.
• To be responsible for the daily management of Sales Force Cases ensuring tasks are dealt with and or raised to ensure response times are within agreed critical metric timescales.
• To register customer complaints by logging into the Service Cloud (or local) Complaint System and ensure the important metrics reporting is maintained, and issues raisedd to the Manager.
• To communicate closely with field sales personnel to ensure they are kept in the loop with matters arising regarding their customers and to provide customer feedback.
• Taking ownership of exceeding customer expectations based on customer needs

Qualifications

Qualifications

What We're Looking For

We're seeking a motivated and energetic individual with a strong foundation in both customer service and the scientific field. The ideal candidate will bring a genuine passion for delivering exceptional service, a sharp eye for detail, and the ability to maintain professionalism under pressure. If you thrive in dynamic, fast-paced environments and take pride in creating positive customer experiences, we'd love to hear from you.

Key skills & experience:

• Previous experience in a sales support or customer service environment
• Experience with order entry, and working with ERP/CRM systems. Pastel and Sales Force experience will be beneficial.
• Excellent written and verbal communication
• Thrives in high-pressure environments, maintaining focus and efficiency to meet deadlines and deliver quality results
• Proficient in handling high-pressure situations with efficiency and composure
• Strong IT skills: MS Office, Excel, Outlook, MS Teams
• Knowledge of ERP systems such as SAP, Oracle, SAGE, or Pastel
• Experience using Service Cloud/Sales Force or similar CRM tools

Essential:

• Valid Driver's License and own transport
• High school diploma or equivalent experience

Additional Information

ABOUT LGC:

LGC is a leading, global life science tools company, providing critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of meaningful tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers' products and workflows and are appreciated for their performance, quality, and range.

Our values

• PASSION
• CURIOSITY
• INTEGRITY
• BRILLIANCE
• RESPECT

Equal opportunities

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website

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