119 Research Quality jobs in South Africa

Eduvos
is looking to hire the services of an
Independent Contractor, Data Analysis Lecturer
,
at our
Durban
campus on a part-time basis.

Type Of Appointment
Independent Contractor (part-time; flexible workhours agreement)
Purpose

• To lecture Data Analysis-related modules, in the Law faculty on a part-time (contractual) basis.
• To assist in the administration and departmental affairs and activities as required by the academic department.

Eduvos is looking to hire the services of an Independent Contractor, Data Analysis Lecturer, at our Durban campus on a part-time basis.

Type of appointment:

Independent Contractor (part-time; flexible workhours agreement)

Purpose:

• To lecture Data Analysis-related modules, in the Law faculty on a part-time (contractual) basis.
• To assist in the administration and departmental affairs and activities as required by the academic department.

Minimum qualifications required:

• Honours degree in Statistics/ Data Science / Mathematics/ Computer Science/ Information Systems or a relevant qualification (A Masters qualification will be an advantage)

Experience:

• Minimum: 1 - 2 years relevant lecturing experience
• Necessary knowledge of higher education practices and processes
• Relevant research experience

Modules to be lectured:

• Introduction to Data Analysis
• Computer Skills (All Levels)

Responsibilities:

• Lecturing
• General administration
• Setting and marking of assessments
• Preparation of notes and additional study materials
• Quality Assurance
• Management of At-risk students

Competencies

• Initiative and responsibility
• Constructive teamwork, relations and networking
• Influence
• Analysis and judgement
• Innovation and change
• Systematic approach (planning and organising)
• Steadiness (emotional tenacity)
• Communication

Eduvos is looking to hire the services of an Independent Contractor, Data Analytics and Data Analysis Lecturer, at our Vanderbijlpark campus on a part-time basis.

Type of appointment:

Independent Contractor (part-time; flexible workhours agreement)

Purpose:

• To lecture Commerce-related modules, in the faculty on a part-time (contractual) basis.
• To assist in the administration and departmental affairs and activities as required by the academic department.

Minimum qualifications required:

• Honours in ITC
• Certificate in Power BI

Experience:

• Relevant lecturing experience
• Necessary knowledge of higher education practices and processes
• Relevant research experience

Modules to be lectured:

• Data Analytics (Power BI)
• Data Analysis

Responsibilities:

• Lecturing
• General administration
• Setting and marking of assessments
• Preparation of notes and additional study materials
• Quality Assurance
• Management of At-risk students

Competencies

• Initiative and responsibility
• Constructive teamwork, relations and networking
• Influence
• Analysis and judgement
• Innovation and change
• Systematic approach (planning and organising)
• Steadiness (emotional tenacity)
• Communication

Project:
Implementation Study on the Dapivirine Vaginal Ring

Location:
Remote

Duration:
12 months, part-time consultancy basis

Application Deadline:
20 October 2025

Background

An implementation study on the dapivirine vaginal ring (DVR) was conducted in South Africa, Kenya, Zimbabwe, Lesotho, Uganda and Eswatini. The study generated quantitative data on uptake, adherence, and user experiences. We are seeking a qualified Biostatistician to support data analysis for an implementation study on the dapivirine vaginal ring, a long-acting biomedical HIV prevention method. The consultant will analyze quantitative data on uptake, adherence, and user experiences, producing report and publication-ready results to inform regulatory, policy and programmatic decisions.

Scope of Work

· Review study protocol, objectives, and datasets.

· Develop and finalize a statistical analysis plan (SAP).

· Clean and merge datasets

· Conduct appropriate statistical analyses, including descriptive, inferential, and multivariable analyses

· Provide guidance on data quality, management, and handling of missing data.

· Generate report and publication-ready tables, figures, and outputs.

· Contribute to interpretation of findings and drafting of results sections for reports and manuscripts.

· Participate in virtual meetings with the study team as needed.

Deliverables

· Finalize statistical analysis plan.

· Clean and merge datasets

· Write reproducible code (Stata/R/SAS preferred) and conduct appropriate statistical analyses.

· Comprehensive results tables and figures (report and publication ready).

· Analytical report summarizing findings.

· Contributions to reports, manuscripts, policy briefs, and presentations as needed.

Qualifications

· Advanced degree (MSc) in Biostatistics, Statistics, or related quantitative field, PhD preferrable.

· Demonstrated experience in analyzing implementation science or public health studies.

· Proficiency in Stata, R, or SAS.

· Strong track record of peer-reviewed publications or reports.

· Familiarity with HIV prevention research and/or women's health interventions desirable.

· Excellent communication skills and ability to work collaboratively with multidisciplinary teams.

Level of Effort & Duration

Estimated 12 days per month (3 days/week) over 12 months (with flexibility based on agreed scope) from 01 November 2025 to 31 October 2026. Remote, with communication primarily via email/virtual meetings.

How to Apply

Interested applicants should submit:

1. Cover letter outlining relevant experience.

2. CV (max 4 pages).

3. Example(s) of previous analysis outputs (tables/figures/manuscript contributions).

4. Proposed daily or monthly consultancy rate.

Send applications to:

Deadline: 20 October 2025

Our client, an exciting UK based SAAS company, enables strong communities by providing platforms where people gather to create new connections and strengthen existing relationships. Their clients are prestigious educational institutions globally, but they are venturing into enterprises. It is simple, they believe strong communities drive success for people and organizations. They create unique spaces where people feel connected on a deeper level.

What we are looking for

We are looking for a Quality Engineer with a passion for technology to join a dynamic existing team in Cape Town, building and delivering community-centric online platforms for educational institutions and enterprises. There are currently 2 developers in this team, along with a QE's who report to the QA Manager and works closely with the Projects Team

Duties & responsibilities:

• The Quality Assurance (QA) of all changes that have been implemented because of development work on either a test or live service. This includes, but is not limited to, new features, bug resolutions, and design changes for our services.
• The troubleshooting of service functionality because of a bug investigation or new feature requests.
• To provide clear and accurate QA notes when testing and be able to provide evidence of expected or encountered behaviour.
• To correctly follow set processes for implementation, testing, and handover
• To populate and update metrics, as used by the manager for monthly KPI's.
• To be relied upon to update client requests, when necessary, via regarding development implementation and technical inquiries

Background & Experience:

The successful candidate will be an efficient and organised team player with a logical and hardworking approach. The ability to communicate with internal stakeholders across different countries is important.

Skill & Background requirements:

• Proven experience in a quality engineering role (min 5 years experience)
• Strong knowledge of software testing methodologies and best practices
• Solid understanding of software development life cycle
• Excellent communication and interpersonal skills
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Strong attention to detail and problem-solving skill

Salary & benefits:

Competitive Salary, Medical Aid Allowance, Pension fund, opportunity to be part of a dynamic Company and a fantastic client team

Location & hours:

Cape Town (Remote :30 UK (Monday-Friday)

DISCLAIMER

The personal information you provide in connection with the submission of your job application or otherwise as part of a recruitment process is used and stored for use only in the execution of a recruitment process and in connection with a possible recruitment.

Our contact person for questions regarding processing of personal data in connection with HR activities is Chantal Endemann, who can be contacted on email at The disclosure of your personal information to any third parties is in accordance with written agreements with the parties concerned that comply with the applicable rules, including confidentiality requirements and deletion of information after the recruitment process ends as per our data storage policy.

Babylonstoren is seeking a dynamic, detail-oriented, and proactive Quality Assurance & Support Analyst to join our team. In this dual-role position, you will manage customer support requests and assist with testing and quality assurance (QA) processes for our e-commerce platform. You will bridge the gap between customer feedback, support, and product functionality, ensuring timely resolution of issues and high-quality software delivery.

This role is suited to someone who thrives in a dynamic environment, enjoys collaborating with cross-functional teams, and has a keen eye for detail in both problem-solving and testing.

Required Skills & Qualifications

• Strong problem-solving skills with the ability to quickly understand and resolve customer issues.

• Excellent written and verbal communication skills, with a solutions-oriented approach.

• Meticulous attention to detail in testing, troubleshooting, and documentation.

• Comfortable working with software applications, performing basic troubleshooting, and navigating technical environments.

• Ability to manage multiple tasks simultaneously and to prioritise effectively in a fast-paced environment.

• Strong organisational skills and the ability to handle a high volume of requests.

• Ability to collaborate effectively with cross-functional teams.

• Comfortable in a dynamic and evolving work environment, responding to varying client needs and product requirements.

Additional Skills

• Exposure to software testing, UAT, or related QA concepts.

• Familiarity with issue tracking or project management tools, such as Jira or Trello.

• Understanding of e-commerce workflows through experience or academic projects.

• Introductory knowledge of SQL, APIs, or web technologies.

• Interest in agile ways of working and cross-functional collaboration.

• Recent graduate or final-year student in computer science, engineering, information systems, or related fields are welcome.

Key Responsibilities

Customer Support & Support Triaging

• Act as the primary point of contact for customer support enquiries, handling tickets, emails, and calls professionally and promptly.

• Investigate and resolve customer issues related to the backend (order management, shipments, customers) and the frontend (online shop) functionality.

• Reproduce, validate, and triage reported issues from customers and support teams.

• Escalate unresolved or complex queries to the Product Owner or development teams.

• Track support requests in a structured ticketing system and document issues with accurate details and clear solutions.

• Create knowledge base articles and Frequently Asked Questions (FAQs) to reduce reliance on the development team.

• Communicate effectively with stakeholders, keeping them informed about issue status and resolutions.

Quality Assurance & Testing

• Perform manual testing for new features and regression testing for existing functionality.

• Collaborate with the product and business teams to understand requirements, acceptance criteria, and feature specifications.

• Design, coordinate, and execute User Acceptance Testing (UAT), ensuring functionality meets business requirements before release.

• Identify, log, and categorise and prioritise bugs or issues, providing clear reproduction steps for the development team.

• Plan, schedule, and prioritise test activities to align with project milestones and release timelines.

• Provide comprehensive documentation of testing outcomes and UAT sign-offs.

• Advocate for QA best practices and identify opportunities to improve testing processes and tools.

What You'll Get from Us

• A market-related remuneration package.

• Daily catered lunch when working on-site.

• Access to our new recreation centre, gym, and heated swimming pool.

• Invitations to all social and team-building events.

• Significant discounts at Babylonstoren, The Newt in Somerset, and other estates worldwide (e.g. 50% off hotel stays, 30% off spa treatments, wine, products, and more).

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

Job Description

Monitoring & Evaluation: Consistently monitor inbound and outbound customer service interactions across various channels (calls, email, chat). Quality Audits: Conduct regular audits and assessments of agent performance against a predefined checklist of quality parameters. Feedback & Coaching: Provide detailed, constructive feedback and coaching to agents to improve their performance and address any quality issues. Data Analysis: Analyze key performance indicators (KPIs) such as CSAT and FRT to identify trends and pinpoint areas for improvement in service quality. Process Improvement: Develop and implement quality assurance guidelines, procedures, and strategies to enhance overall service quality and operational efficiency. Reporting: Prepare and present clear, data-driven quality reports to management and stakeholders. Collaboration: Work with training teams to enhance training programs and onboard new employees to ensure consistent quality standards. Compliance: Ensure that all processes and interactions comply with company policies and regulations.

Qualifications

Qualifications Required:

• Essential: Grade 12
• Preferred: Tertiary qualification in management or relevant proven contact center experience

Experience, Knowledge, Skills and Attributes Required:

• A proven track record of delivering against client, customer and business outcomes
• 2 years' experience working within BPO - Customer Service
• 3 years of Quality Assurance experience
• Be able to work in MS Office
• Be able to work in a fast-paced environment
• Have strong analytical skills
• Have strong verbal and written communication skills

Additional Information

All your information will be kept confidential according to EEO guidelines.

Quality Assurance & Sales Training Representative (Real Estate/USA Market)

Our client, a dynamic and fast-growing real estate company, is seeking a skilled
Quality Assurance & Sales Training Representative
to support their sales team. This role is key to ensuring consistent, high-quality performance across sales operations.

The successful candidate will monitor sales calls, identify strengths and areas for improvement, and provide effective coaching to team members. In addition, you will take ownership of onboarding and training new hires, helping them develop the skills and confidence needed to succeed.

This position is ideal for someone with a solid background in sales who understands what drives results and can earn the respect and trust of sales professionals.

Job Type
: Remote

Location
: South Africa

Requirements

• Minimum 3 years of proven sales experience with strong results (inside sales or telesales preferred).
• Prior experience in call monitoring, quality assurance, coaching, or training.
• Excellent communication and interpersonal skills with the ability to engage and motivate salespeople.
• Deep knowledge of sales strategies, including objection handling and closing techniques.
• Comfortable creating and delivering structured training programmes.
• Highly organised, proactive, and able to work independently in a remote environment.

Responsibilities

Monitor Calls & Evaluate Performance

• Regularly listen to sales calls to assess quality, compliance, and effectiveness.
• Identify performance gaps and opportunities for improvement.
• Provide clear, actionable feedback to sales representatives.

Coach Sales Team Members

• Conduct one-on-one and group coaching sessions focused on improving sales techniques.
• Support reps in enhancing objection handling, communication, and closing skills.
• Foster a culture of continuous improvement and accountability.

Train New Hires

• Lead onboarding programmes for new sales representatives.
• Teach company processes, scripts, and best practices to set them up for success.
• Deliver ongoing training sessions and refreshers to ensure skills remain sharp.

We're Hiring:

Quality Assurance (QA) Analyst – Call Center (Sales)Company:

Exclusive Essentials Working Hours: Monday to Sunday,

08:00 AM – 05:00 PM (Rotational days off)

Location: Rosebank, Remuneration: R8,500 + Commission Bonus

Position Type: Full-Time

Join our growing team at Exclusive Essentials as a QA Analyst in our high-performance sales call center.

We're looking for a detail-oriented individual with a passion for quality, performance, and coaching.

Key Responsibilities: Monitor and evaluate sales calls for quality and compliance

Conduct one-on-one feedback and coaching sessions with agents

Support team leaders in performance improvement and discipline enforcement.

Generate and present quality reports and performance statistics

Contribute to the development of QA tools and processes

Requirements:2+ years of QA experience in a sales call center environment

Ability to work under pressure and meet deadlines

Strong attention to detail and high accuracy

Excellent coaching and communication skills

Ability to instill discipline and uphold standards

Proficient in Microsoft Excel (data analysis, charts, reports)

Confident in generating and presenting performance stats

What We Offer: Base Salary: R8,500 + Commission + Bonus

Energetic and supportive work culture

Growth and learning opportunities within the business

Send CV to

Job Type: Full-time

Pay: From R8 500,00 per month

Work Location: In person