152 Reliability Engineering jobs in South Africa

About Reach

Reach Digital Health is transforming how public healthcare is delivered. Using innovative digital tools, we connect people, especially those who cannot easily access traditional care, to the information and support they need to live healthier lives. From maternal and child health to HIV/AIDS support and immunisation, our work helps close critical gaps in healthcare and ensures that underserved communities are not left behind.

With more than 16 years of experience, we know that technology alone is not enough. Real impact comes from combining our scalable, multi-channel technology with the partnerships, systems and expertise needed to drive meaningful change. By joining Reach, you will be part of a mission-driven team tackling some of the world's toughest health challenges, making healthcare more inclusive and helping save lives every day.

Why Work With Us

Our team is guided by our values:
grit, empathy, collaboration, simplicity, and curiosity

. By joining Reach, you will be part of a mission-driven team tackling some of the world's toughest health challenges, making healthcare more inclusive and helping save lives every day.

At Reach, you will do work that matters while enjoying the balance you deserve. We are proud to be one of the first South African companies to embrace a four-day work week, giving our team more time for life outside of work. Alongside competitive salaries, we invest in your growth through ongoing training and career development, creating opportunities to thrive in a supportive and innovative environment.

We put people at the centre of everything we do - both internally and in our work. We are creating an inclusive, diverse environment where everyone feels welcome, accepted, and supported. We are a progressive and equal-opportunity employer.

About the role

Join Reach as our Site Reliability Engineering Lead and play a central role in designing and maintaining the secure infrastructure that powers vital health services. You'll lead the SRE team, automate processes, and improve system reliability while ensuring adherence to data privacy regulations and security best practices, all while working on projects that directly impact communities in need. Your ideas and innovations will have real-world effects on healthcare access and outcomes.

The role requires advanced infrastructure engineering and security expertise with a passion for healthcare technology and data compliance.

Key Focus Areas

You will primarily be responsible for:

• Team Management and Growth:
• Foster the professional development of the SRE team through mentorship, one-on-one sessions, and skill-building opportunities.
• Collaboration:
• Work closely with cross-functional teams, including development and operations, to implement best practices and foster a culture of collaboration and innovation.
• Infrastructure reliability and performance:
• Monitoring, measuring, and improving the reliability and performance of our systems
• Identify and address bottlenecks, optimize system performance, and implement strategies for scaling infrastructure to meet growing demands.
• Maintenance, upgrades, and security updates
• Automation and tooling:
• You will design and develop software and scripts that automate and streamline various aspects of infrastructure and operations
• Assisting other teams with deployment and updates of their applications and services.
• Administration:
• Administration of our infrastructure accounts and critical services, providing strategic oversight for our hosting infrastructure and vendor relationships. Owns the hosting and billing lifecycle, from monitoring and analysis to implementing cost-optimization strategies, ensuring financial efficiency and predictability across our platforms.
• Data Management and Security:
• Lead Information Security Management System (ISMS) compliance initiatives including policy development, risk assessment processes, and security framework implementation, while managing security tools (antivirus, password management, security awareness training), ensuring data, security and infrastructure policies and best practices are adhered to, working with Legal and Projects teams to develop and enforce policies and procedures for data collection, storage, and access to ensure compliance with data privacy regulations, implementing and monitoring security measures to protect sensitive health information, and managing data backups and disaster recovery.
• Innovation:
• You will research and evaluate new technologies and methodologies that can enhance our systems and processes, and implement proof-of-concepts and prototypes to demonstrate their feasibility and value.

Responsibilities and Duties

• Lead a team of Site Reliability Engineers, providing mentorship, guidance, and technical expertise.
• Establish and enforce SRE best practices to improve system reliability and operational efficiency.
• Collaborate with development teams to design, implement, and maintain scalable and reliable infrastructure.
• Develop and implement incident response plans, ensuring timely resolution of system outages and performance issues.
• Conduct performance reviews, set goals, and facilitate professional development for team members.
• Drive the implementation of automation tools, software and processes to improve infrastructure and operational efficiency of our systems and ensure they follow best practices.
• Monitor system health, analyze trends, and implement proactive measures to prevent incidents.
• Advise on and/or contribute to new or emerging technologies that might be relevant to Reach.
• Work closely with the Head of Engineering and other Engineering Leads to ensure alignment within the engineering department.
• Design and develop tools and software that automate and improve the infrastructure and operation of our systems and ensure they follow best practices.
• Perform code reviews, testing and debugging and troubleshooting of the software and tools developed by the SRE team and assist other engineering teams with the same.
• Design and implement security features, conduct security audits and risk assessments, manage enterprise security tools, and coordinate penetration testing exercises while serving as technical point of contact for external security audits.
• Develop and enforce

Information Security Management System (ISMS)

compliance policies aligned with POPIA and ISO 27001, including risk treatment processes, data protection policies, and business continuity frameworks. Lead security awareness programs, manage security training and phishing campaigns, and collaborate with teams to ensure alignment between technical and regulatory requirements across organisational systems.
- Suggest and implement improvements to current ways of working / processes (or gaps in the processes) that are relevant to the current and future success of the SRE team and Reach as a whole.

Qualifications

• An honours degree in Computer Science or Engineering or equivalent experience.
• 8+ years of experience as a senior site reliability engineer, senior software engineer, or system administrator, working with large-scale, distributed, and cloud-based systems.
• 4+ years of experience as a team lead, manager, or mentor, leading and developing site reliability engineers or software engineers.

Skills and Experience Required

• Proficient in one or more programming languages, such as Python, Go, Java, or C++.
• Proficient in one or more scripting languages, such as Bash, Perl, or Ruby.
• Proficient in one or more cloud platforms, such as AWS, Azure, or GCP.
• Proficient in one or more UNIX-like operating systems.
• Proficient in one or more configuration management and deployment tools, such as Ansible, Chef, Puppet, or Terraform.
• Proficient in one or more monitoring and alerting tools, such as Prometheus, Grafana, Datadog, or Splunk.
• Proficient in one or more container and orchestration tools, such as Docker, Kubernetes.
• Proficient in one or more web servers and proxies, such as Apache, Nginx, or Envoy.
• Proficient in one or more databases and data stores, such as MySQL, PostgreSQL, MongoDB, or Redis.
• Proficient in one or more version control and collaboration tools, such as Git.
• Knowledgeable in the concepts and principles of site reliability engineering, such as SLIs, SLOs, error budgets, incident management, postmortems, and blameless culture.
• Knowledgeable in the concepts and principles of software engineering, such as design patterns, code quality, testing, debugging, and documentation.
• Knowledgeable in the concepts and principles of performance engineering, such as profiling, benchmarking, load testing, and capacity planning.
• Knowledgeable in the concepts and principles of distributed computing, such as concurrency, parallelism, synchronisation, and consensus.
• Excellent communication and collaboration skills, and ability to work effectively in a cross-functional and remote team environment.
• Excellent problem-solving and analytical skills, and ability to troubleshoot and resolve complex issues in a timely and efficient manner.
• Excellent learning and innovation skills, and ability to research and evaluate new technologies and methodologies.
• Experience implementing ISO 27001 or POPIA standards with expertise in security audits, policy development, and regulatory compliance.
• Proficiency managing enterprise security tools (antivirus, password management, SIEM), penetration testing oversight, and incident response procedures.
• Experience leading security awareness programs, developing security frameworks, and implementing organization-wide security policies and training initiatives.

How to Apply

Ready to make a difference in public health? We welcome applicants from all backgrounds and encourage candidates of all genders, races, ages, religions, sexual orientations, and abilities to apply. Reach Digital Health is an equal opportunity and affirmative action employer, committed to creating a diverse and inclusive workplace.

Submit your application today and join our mission-driven team to make a real impact in public health.

About Reach

Reach Digital Health is transforming how public healthcare is delivered. Using innovative digital tools, we connect people, especially those who cannot easily access traditional care, to the information and support they need to live healthier lives. From maternal and child health to HIV/AIDS support and immunisation, our work helps close critical gaps in healthcare and ensures that underserved communities are not left behind.

With more than 16 years of experience, we know that technology alone is not enough. Real impact comes from combining our scalable, multi-channel technology with the partnerships, systems and expertise needed to drive meaningful change. By joining Reach, you will be part of a mission-driven team tackling some of the world's toughest health challenges, making healthcare more inclusive and helping save lives every day.

Why Work With Us

Our team is guided by our values: grit, empathy, collaboration, simplicity, and curiosity. By joining Reach, you will be part of a mission-driven team tackling some of the world's toughest health challenges, making healthcare more inclusive and helping save lives every day.

At Reach, you will do work that matters while enjoying the balance you deserve. We are proud to be one of the first South African companies to embrace a four-day work week, giving our team more time for life outside of work. Alongside competitive salaries, we invest in your growth through ongoing training and career development, creating opportunities to thrive in a supportive and innovative environment.

We put people at the centre of everything we do - both internally and in our work. We are creating an inclusive, diverse environment where everyone feels welcome, accepted, and supported. We are a progressive and equal-opportunity employer.

About the role

Join Reach as our Site Reliability Engineering Lead and play a central role in designing and maintaining the secure infrastructure that powers vital health services. You'll lead the SRE team, automate processes, and improve system reliability while ensuring adherence to data privacy regulations and security best practices, all while working on projects that directly impact communities in need. Your ideas and innovations will have real-world effects on healthcare access and outcomes.

The role requires advanced infrastructure engineering and security expertise with a passion for healthcare technology and data compliance.

Key Focus Areas

You will primarily be responsible for:

• Team Management and Growth:

• Foster the professional development of the SRE team through mentorship, one-on-one sessions, and skill-building opportunities.

• Collaboration:

• Work closely with cross-functional teams, including development and operations, to implement best practices and foster a culture of collaboration and innovation.

• Infrastructure reliability and performance:

• Monitoring, measuring, and improving the reliability and performance of our systems
• Identify and address bottlenecks, optimize system performance, and implement strategies for scaling infrastructure to meet growing demands.
• Maintenance, upgrades, and security updates
• Automation and tooling:
• You will design and develop software and scripts that automate and streamline various aspects of infrastructure and operations
• Assisting other teams with deployment and updates of their applications and services.
• Administration:
• Administration of our infrastructure accounts and critical services, providing strategic oversight for our hosting infrastructure and vendor relationships. Owns the hosting and billing lifecycle, from monitoring and analysis to implementing cost-optimization strategies, ensuring financial efficiency and predictability across our platforms.
• Data Management and Security:

• Lead Information Security Management System (ISMS) compliance initiatives including policy development, risk assessment processes, and security framework implementation, while managing security tools (antivirus, password management, security awareness training), ensuring data, security and infrastructure policies and best practices are adhered to, working with Legal and Projects teams to develop and enforce policies and procedures for data collection, storage, and access to ensure compliance with data privacy regulations, implementing and monitoring security measures to protect sensitive health information, and managing data backups and disaster recovery.

• Innovation:

• You will research and evaluate new technologies and methodologies that can enhance our systems and processes, and implement proof-of-concepts and prototypes to demonstrate their feasibility and value.

Responsibilities and Duties

• Lead a team of Site Reliability Engineers, providing mentorship, guidance, and technical expertise.
• Establish and enforce SRE best practices to improve system reliability and operational efficiency.
• Collaborate with development teams to design, implement, and maintain scalable and reliable infrastructure.
• Develop and implement incident response plans, ensuring timely resolution of system outages and performance issues.
• Conduct performance reviews, set goals, and facilitate professional development for team members.
• Drive the implementation of automation tools, software and processes to improve infrastructure and operational efficiency of our systems and ensure they follow best practices.
• Monitor system health, analyze trends, and implement proactive measures to prevent incidents.
• Advise on and/or contribute to new or emerging technologies that might be relevant to Reach.
• Work closely with the Head of Engineering and other Engineering Leads to ensure alignment within the engineering department.
• Design and develop tools and software that automate and improve the infrastructure and operation of our systems and ensure they follow best practices.
• Perform code reviews, testing and debugging and troubleshooting of the software and tools developed by the SRE team and assist other engineering teams with the same.
• Design and implement security features, conduct security audits and risk assessments, manage enterprise security tools, and coordinate penetration testing exercises while serving as technical point of contact for external security audits.
• Develop and enforce Information Security Management System (ISMS) compliance policies aligned with POPIA and ISO 27001, including risk treatment processes, data protection policies, and business continuity frameworks. Lead security awareness programs, manage security training and phishing campaigns, and collaborate with teams to ensure alignment between technical and regulatory requirements across organisational systems.
• Suggest and implement improvements to current ways of working / processes (or gaps in the processes) that are relevant to the current and future success of the SRE team and Reach as a whole.

Qualifications

• An honours degree in Computer Science or Engineering or equivalent experience.
• 8+ years of experience as a senior site reliability engineer, senior software engineer, or system administrator, working with large-scale, distributed, and cloud-based systems.
• 4+ years of experience as a team lead, manager, or mentor, leading and developing site reliability engineers or software engineers.

Skills and Experience Required

• Proficient in one or more programming languages, such as Python, Go, Java, or C++.
• Proficient in one or more scripting languages, such as Bash, Perl, or Ruby.
• Proficient in one or more cloud platforms, such as AWS, Azure, or GCP.
• Proficient in one or more UNIX-like operating systems.
• Proficient in one or more configuration management and deployment tools, such as Ansible, Chef, Puppet, or Terraform.
• Proficient in one or more monitoring and alerting tools, such as Prometheus, Grafana, Datadog, or Splunk.
• Proficient in one or more container and orchestration tools, such as Docker, Kubernetes.
• Proficient in one or more web servers and proxies, such as Apache, Nginx, or Envoy.
• Proficient in one or more databases and data stores, such as MySQL, PostgreSQL, MongoDB, or Redis.
• Proficient in one or more version control and collaboration tools, such as Git.
• Knowledgeable in the concepts and principles of site reliability engineering, such as SLIs, SLOs, error budgets, incident management, postmortems, and blameless culture.
• Knowledgeable in the concepts and principles of software engineering, such as design patterns, code quality, testing, debugging, and documentation.
• Knowledgeable in the concepts and principles of performance engineering, such as profiling, benchmarking, load testing, and capacity planning.
• Knowledgeable in the concepts and principles of distributed computing, such as concurrency, parallelism, synchronisation, and consensus.
• Excellent communication and collaboration skills, and ability to work effectively in a cross-functional and remote team environment.
• Excellent problem-solving and analytical skills, and ability to troubleshoot and resolve complex issues in a timely and efficient manner.
• Excellent learning and innovation skills, and ability to research and evaluate new technologies and methodologies.
• Experience implementing ISO 27001 or POPIA standards with expertise in security audits, policy development, and regulatory compliance.
• Proficiency managing enterprise security tools (antivirus, password management, SIEM), penetration testing oversight, and incident response procedures.
• Experience leading security awareness programs, developing security frameworks, and implementing organization-wide security policies and training initiatives.

How to Apply

Ready to make a difference in public health? We welcome applicants from all backgrounds and encourage candidates of all genders, races, ages, religions, sexual orientations, and abilities to apply. Reach Digital Health is an equal opportunity and affirmative action employer, committed to creating a diverse and inclusive workplace.

Submit your application today and join our mission-driven team to make a real impact in public health.

Requisition ID:

• Relocation Authorized: None
• Telework Type: Full-Time Office/Project
• Work Location: Yanacocha

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.

Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations.

Core to Bechtel is our Vision, Values and Commitments. They are what we believe, what customers can expect, and how we deliver.

Located 800 km northeast of Lima, Peru, Yanacocha is South America's largest gold mine. The WTP Project consists of two of the largest acid water treatment plants in South America (the West one with capacity of 3,000 m3/hour and the East one with 2,700 m3/hour). Early works are currently being performed on site, preparing the permanent platforms and laydown areas for the East and West plants, in addition to the Class 2 estimate, Level 3 schedule and Execution Plan.

In this role, you will coordinate Environmental, Safety, and Health (ES&H) training and awareness of a project's ES&H program. You will work with experts to review course materials and awareness strategies and assist with the processes for content delivery. Your efforts to optimize training and communication will help the ES&H program achieve continuous improvement goals for health and safety on the job.

• Developing and coordinating process improvement activities, including drafting learning, training, and marketing materials, and obtaining cost-effective quotes for external printing and copying of corporate bulletins, brochures, poster designs, and other marketing materials ready for computer design.
• Maintaining and modifying the departmental intranet and its contents, including the creation and maintenance of team websites.
• Responsible for developing and implementing proposed revisions and additions to the departmental website architecture.
• Creating forms and other web-based technology methods to improve user effectiveness and responsiveness.
• Researching activities related to process improvement, such as database functionality and web design.
• Gathering the necessary data to prepare reports on critical elements and other supplementary reports, as needed.
• Participating in departmental staff meetings and status tasks as required.
• Coordinating with the Senior Process Improvement Specialist, the Process Improvement Manager, and/or the corporate ES&H management to obtain approval for work as it is completed.
• Supporting Senior Process Improvement Specialists in developing training and launching, and promoting corporate ES&H initiatives and campaigns.

Requires a Bachelor's degree in Civil Engineering, Mining Engineering, Industrial Enginnering (or international equivalent) related to environmental, safety, health, education, or a science-related discipline and less than 1 year of relevant experience.

• Technical knowledge of computer-based training development software, Ms Office package.
• Technical knowledge of desktop publishing software Adobe Suite, web developer SharePoint, FrontPage programming code, and incorporation of Flash in training products.
• Knowledge of learning and development systems, applications for both ES&H and automation methods, and the application of computers to associated process improvement tasks.
• Knowledge of regulatory and industry standards and criteria relevant to ES&H learning and development needs.
• Good knowledge of computer illustrations and web design packages.
• General knowledge of writing and producing training, marketing, and communication tools.
• Work familiarity with Bechtel's environmental, safety, and health processes and procedures (for internal or former Bechtel candidates).
• Demonstrated skill in oral and written communication and in preparing clear and complete correspondence.

For decades, Bechtel has worked to inspire the next generation of engineers and beyond Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth.

As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.

We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably.

Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law.

Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to .

Our client, an exciting UK based SAAS company, enables strong communities by providing platforms where people gather to create new connections and strengthen existing relationships. Their clients are prestigious educational institutions globally, but they are venturing into enterprises. It is simple, they believe strong communities drive success for people and organizations. They create unique spaces where people feel connected on a deeper level.

What we are looking for

We are looking for a Quality Engineer with a passion for technology to join a dynamic existing team in Cape Town, building and delivering community-centric online platforms for educational institutions and enterprises. There are currently 2 developers in this team, along with a QE's who report to the QA Manager and works closely with the Projects Team

Duties & responsibilities:

• The Quality Assurance (QA) of all changes that have been implemented because of development work on either a test or live service. This includes, but is not limited to, new features, bug resolutions, and design changes for our services.
• The troubleshooting of service functionality because of a bug investigation or new feature requests.
• To provide clear and accurate QA notes when testing and be able to provide evidence of expected or encountered behaviour.
• To correctly follow set processes for implementation, testing, and handover
• To populate and update metrics, as used by the manager for monthly KPI's.
• To be relied upon to update client requests, when necessary, via regarding development implementation and technical inquiries

Background & Experience:

The successful candidate will be an efficient and organised team player with a logical and hardworking approach. The ability to communicate with internal stakeholders across different countries is important.

Skill & Background requirements:

• Proven experience in a quality engineering role (min 5 years experience)
• Strong knowledge of software testing methodologies and best practices
• Solid understanding of software development life cycle
• Excellent communication and interpersonal skills
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Strong attention to detail and problem-solving skill

Salary & benefits:

Competitive Salary, Medical Aid Allowance, Pension fund, opportunity to be part of a dynamic Company and a fantastic client team

Location & hours:

Cape Town (Remote :30 UK (Monday-Friday)

DISCLAIMER

The personal information you provide in connection with the submission of your job application or otherwise as part of a recruitment process is used and stored for use only in the execution of a recruitment process and in connection with a possible recruitment.

Our contact person for questions regarding processing of personal data in connection with HR activities is Chantal Endemann, who can be contacted on email at The disclosure of your personal information to any third parties is in accordance with written agreements with the parties concerned that comply with the applicable rules, including confidentiality requirements and deletion of information after the recruitment process ends as per our data storage policy.

Babylonstoren is seeking a dynamic, detail-oriented, and proactive Quality Assurance & Support Analyst to join our team. In this dual-role position, you will manage customer support requests and assist with testing and quality assurance (QA) processes for our e-commerce platform. You will bridge the gap between customer feedback, support, and product functionality, ensuring timely resolution of issues and high-quality software delivery.

This role is suited to someone who thrives in a dynamic environment, enjoys collaborating with cross-functional teams, and has a keen eye for detail in both problem-solving and testing.

Required Skills & Qualifications

• Strong problem-solving skills with the ability to quickly understand and resolve customer issues.

• Excellent written and verbal communication skills, with a solutions-oriented approach.

• Meticulous attention to detail in testing, troubleshooting, and documentation.

• Comfortable working with software applications, performing basic troubleshooting, and navigating technical environments.

• Ability to manage multiple tasks simultaneously and to prioritise effectively in a fast-paced environment.

• Strong organisational skills and the ability to handle a high volume of requests.

• Ability to collaborate effectively with cross-functional teams.

• Comfortable in a dynamic and evolving work environment, responding to varying client needs and product requirements.

Additional Skills

• Exposure to software testing, UAT, or related QA concepts.

• Familiarity with issue tracking or project management tools, such as Jira or Trello.

• Understanding of e-commerce workflows through experience or academic projects.

• Introductory knowledge of SQL, APIs, or web technologies.

• Interest in agile ways of working and cross-functional collaboration.

• Recent graduate or final-year student in computer science, engineering, information systems, or related fields are welcome.

Key Responsibilities

Customer Support & Support Triaging

• Act as the primary point of contact for customer support enquiries, handling tickets, emails, and calls professionally and promptly.

• Investigate and resolve customer issues related to the backend (order management, shipments, customers) and the frontend (online shop) functionality.

• Reproduce, validate, and triage reported issues from customers and support teams.

• Escalate unresolved or complex queries to the Product Owner or development teams.

• Track support requests in a structured ticketing system and document issues with accurate details and clear solutions.

• Create knowledge base articles and Frequently Asked Questions (FAQs) to reduce reliance on the development team.

• Communicate effectively with stakeholders, keeping them informed about issue status and resolutions.

Quality Assurance & Testing

• Perform manual testing for new features and regression testing for existing functionality.

• Collaborate with the product and business teams to understand requirements, acceptance criteria, and feature specifications.

• Design, coordinate, and execute User Acceptance Testing (UAT), ensuring functionality meets business requirements before release.

• Identify, log, and categorise and prioritise bugs or issues, providing clear reproduction steps for the development team.

• Plan, schedule, and prioritise test activities to align with project milestones and release timelines.

• Provide comprehensive documentation of testing outcomes and UAT sign-offs.

• Advocate for QA best practices and identify opportunities to improve testing processes and tools.

What You'll Get from Us

• A market-related remuneration package.

• Daily catered lunch when working on-site.

• Access to our new recreation centre, gym, and heated swimming pool.

• Invitations to all social and team-building events.

• Significant discounts at Babylonstoren, The Newt in Somerset, and other estates worldwide (e.g. 50% off hotel stays, 30% off spa treatments, wine, products, and more).

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

Job Description

Monitoring & Evaluation: Consistently monitor inbound and outbound customer service interactions across various channels (calls, email, chat). Quality Audits: Conduct regular audits and assessments of agent performance against a predefined checklist of quality parameters. Feedback & Coaching: Provide detailed, constructive feedback and coaching to agents to improve their performance and address any quality issues. Data Analysis: Analyze key performance indicators (KPIs) such as CSAT and FRT to identify trends and pinpoint areas for improvement in service quality. Process Improvement: Develop and implement quality assurance guidelines, procedures, and strategies to enhance overall service quality and operational efficiency. Reporting: Prepare and present clear, data-driven quality reports to management and stakeholders. Collaboration: Work with training teams to enhance training programs and onboard new employees to ensure consistent quality standards. Compliance: Ensure that all processes and interactions comply with company policies and regulations.

Qualifications

Qualifications Required:

• Essential: Grade 12
• Preferred: Tertiary qualification in management or relevant proven contact center experience

Experience, Knowledge, Skills and Attributes Required:

• A proven track record of delivering against client, customer and business outcomes
• 2 years' experience working within BPO - Customer Service
• 3 years of Quality Assurance experience
• Be able to work in MS Office
• Be able to work in a fast-paced environment
• Have strong analytical skills
• Have strong verbal and written communication skills

Additional Information

All your information will be kept confidential according to EEO guidelines.

Quality Assurance & Sales Training Representative (Real Estate/USA Market)

Our client, a dynamic and fast-growing real estate company, is seeking a skilled
Quality Assurance & Sales Training Representative
to support their sales team. This role is key to ensuring consistent, high-quality performance across sales operations.

The successful candidate will monitor sales calls, identify strengths and areas for improvement, and provide effective coaching to team members. In addition, you will take ownership of onboarding and training new hires, helping them develop the skills and confidence needed to succeed.

This position is ideal for someone with a solid background in sales who understands what drives results and can earn the respect and trust of sales professionals.

Job Type
: Remote

Location
: South Africa

Requirements

• Minimum 3 years of proven sales experience with strong results (inside sales or telesales preferred).
• Prior experience in call monitoring, quality assurance, coaching, or training.
• Excellent communication and interpersonal skills with the ability to engage and motivate salespeople.
• Deep knowledge of sales strategies, including objection handling and closing techniques.
• Comfortable creating and delivering structured training programmes.
• Highly organised, proactive, and able to work independently in a remote environment.

Responsibilities

Monitor Calls & Evaluate Performance

• Regularly listen to sales calls to assess quality, compliance, and effectiveness.
• Identify performance gaps and opportunities for improvement.
• Provide clear, actionable feedback to sales representatives.

Coach Sales Team Members

• Conduct one-on-one and group coaching sessions focused on improving sales techniques.
• Support reps in enhancing objection handling, communication, and closing skills.
• Foster a culture of continuous improvement and accountability.

Train New Hires

• Lead onboarding programmes for new sales representatives.
• Teach company processes, scripts, and best practices to set them up for success.
• Deliver ongoing training sessions and refreshers to ensure skills remain sharp.

We're Hiring:

Quality Assurance (QA) Analyst – Call Center (Sales)Company:

Exclusive Essentials Working Hours: Monday to Sunday,

08:00 AM – 05:00 PM (Rotational days off)

Location: Rosebank, Remuneration: R8,500 + Commission Bonus

Position Type: Full-Time

Join our growing team at Exclusive Essentials as a QA Analyst in our high-performance sales call center.

We're looking for a detail-oriented individual with a passion for quality, performance, and coaching.

Key Responsibilities: Monitor and evaluate sales calls for quality and compliance

Conduct one-on-one feedback and coaching sessions with agents

Support team leaders in performance improvement and discipline enforcement.

Generate and present quality reports and performance statistics

Contribute to the development of QA tools and processes

Requirements:2+ years of QA experience in a sales call center environment

Ability to work under pressure and meet deadlines

Strong attention to detail and high accuracy

Excellent coaching and communication skills

Ability to instill discipline and uphold standards

Proficient in Microsoft Excel (data analysis, charts, reports)

Confident in generating and presenting performance stats

What We Offer: Base Salary: R8,500 + Commission + Bonus

Energetic and supportive work culture

Growth and learning opportunities within the business

Send CV to

Job Type: Full-time

Pay: From R8 500,00 per month

Work Location: In person