213 Reliability Analysis jobs in South Africa

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from IGT Solutions

As our new Assistant Manager - Quality, you will lead the creation, implementation and maintenance of a Total Quality Management system and culture. You will manage our company’s quality systems aiming for achieving no deviations and continuously improving service quality.

Coordinating a systematic QA framework and directing our QA initiatives designed to ensure a high-quality and consistent customer experience are key.

Main Goals

• Lead and develop the Quality management culture and practice
• Team management - managing a Team of Quality Evaluators and Team Leaders for aligned processes
• Act as the representative of the company in all matters related to Quality Management
• Analyze different data points on a daily/weekly basis to identify trends and improvement opportunities – both at teams and individual contributors levels
• Proactively identify opportunities to improve QA work and coordinate with different functions – operations, training, workforce management
• Lead all elements of Quality Control, validation, calibrations, customer Quality interface and client Quality assurance by developing key client partnerships
• Analyze and report trends in Agents/Process performance
• Participate in quality systems improvement activities using six sigma methodologies
• Bring insights and innovation ideas from QA perspective and help our operations team standardize work process and procedures - push initiatives to improve transaction Quality through new quality tools and motivational levers
• Detailed and relevant daily/weekly/monthly reporting that can provide sound data for efficient improvement decisions
• Identify bottom quartile factors and team players and steps to improve them
• Design, implement and monitor Quality corrective action plans when required
• Liaise with key stakeholders – internal & clients – for alignment and improved Quality results

Your Profile

• Min. 1-2 years’ experience in a similar role with direct people management exposure (in BPO industry), and min. 3 years’ experience in Quality environments
• Previous contact center/BPO experience is essential for this role
• Travel/Airlines domain experience is a strong advantage but not mandatory
• Well versed with travel domain knowledge & MS Office (Excel, Word and PPT mandatory)
• Sound feedback and coaching skills
• Strong supervisory skills with an eye for detail. Result Oriented.
• Excellent written and verbal communication skills, fluent in English (mandatory), knowledge of German or French is a strong advantage
• Organized and Methodical, Target and deadline driven
• Knowledge of QC tools

We Offer

• Competitive salary package and benefits
• Career growth opportunities within an international developing team, part of a global BPO player
• Friendly work atmosphere – work from home / office

Mid-Senior level

Full-time

Customer Service, Quality Assurance, and Management

IT Services and IT Consulting and Outsourcing and Offshoring Consulting

Stay safe online. Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more.

A position is available at Santam Shared Services: Quality Assurance for a position as a Quality Assurance Consultant in Shared Services – Cape Town / Centurion.

• The Quality Assurance Consultant monitors and analyses the interactions of agents and customers to provide feedback to the employees and managers on adherence to policies, procedures and customer experience whilst maintaining relationships with business partners.
• Quality Assurance also supports operations on the following skillsets; Policy Maintenance (all skillsets, including survey), Issuance of new business (including bulk business), Sales, Online support hub, Broker liaison officer, Centre of Expertise and Renewals, by conducting evaluations on these roles and aligning QA processes as well as coaching in line with business strategy.
• Support the CLCC to sustain profitable growth through effective evaluations and coaching of staff.
• Identify opportunities for evaluations, guided self-evaluations and coaching of staff for training or process improvement while facilitating employee development.
• The Quality Assurance Consultant will execute targeted audits of both live and historical interactions.
• The Quality Assurance Consultant is required to conduct Quality Information Sessions with agents as required.
• Qualitative and Quantitative Reporting (Daily, Weekly and Monthly performance and trend analysis) will also form an integral part of the job requirement.
• The Quality Assurance Consultant is to adhere to the Calibration process, to ensure that there is alignment amongst the team and that they are upholding the same expectations.
• The Quality Assurance Consultant must remain current on all Standard Operating Procedures in the CLCC and identify / highlight process improvement opportunities.

• Plan and assist in conducting regular quality and risk review procedures
• Provide feedback to Individuals and Leaders
• Keep up to date on internal and external developments and practice to ensure their input and advice is appropriate and forward looking
• Help to ensure that the CLCC operates in accordance with relevant regulatory and legal requirements and works to ensure that awareness of such requirements is raised and promoted throughout this area
• Collaborate on initiatives / projects
• Evaluating and measuring customer satisfaction and other performance outcomes
• Design and develop QA templates
• Standard Operating Procedure (SOP) adherence
• Support team engagement and teamwork

• Matric / Grade 12
• Short term insurance related qualification (min NQF lev 4); or similar
• RE is advantageous

• Minimum of 3 – 5 years’ experience in short term insurance, commercial lines and/or Agri assets
• Good understanding of contact centre processes, systems (namely, Policy Centre, Avaya, USD, NQR, Mainframe and WebE).
• Coaching skills and experience
• Previous Quality Assurance experience advantageous
• Excellent computer literacy, particularly Intermediate Excel
• Report writing experience an advantage
• Experience in a client service environment
• Experience in contact centre technology applications
• Good understanding of basic financial principles, e.g. profit, growth, etc.
• Good understanding of contact centre processes and SLA’s

• Process improvement skills
• Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients (hybrid way of work)
• Time management
• Coaching skills
• Independent self-management
• Working with people
• Analytical
• Deciding and Initiating Action
• Client Service Orientation
• Team Work and Support
• Building Relationships
• Communication
• Problem Solving
• Delivering Quality
• Situational Adaptability
• Commercial Thinking/Awareness

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

Bluegrass Cape Town, Western Cape, South Africa

3 days ago Be among the first 25 applicants

Who Are We Looking For

We are on the hunt for a Cape Town-based Intermediate to Senior Quality Assurance Engineer with a proven track record in the financial services sector. We're looking for someone who not only understands quality assurance inside and out but also brings deep domain experience from other financial institutions. If you're analytical, detail-obsessed, and ready to play a key role in delivering high-quality software for financial applications—this is your opportunity.

Who Are We Looking For

We are on the hunt for a Cape Town-based Intermediate to Senior Quality Assurance Engineer with a proven track record in the financial services sector. We're looking for someone who not only understands quality assurance inside and out but also brings deep domain experience from other financial institutions. If you're analytical, detail-obsessed, and ready to play a key role in delivering high-quality software for financial applications—this is your opportunity.

Candidate must be based in Cape Town - Hybrid position

What We Do

We work on client projects ranging from start-ups with VC funding, to medium and enterprise web and mobile projects, where we help clients conceptualize and fulfil their digital transformation journey. We work across development languages and technologies, with a strong Microsoft .NET backbone. We primarily deliver projects within web content management, using platforms like Umbraco, EPiServer, and WordPress/WooCommerce, as well as creating cutting-edge custom and native mobile applications. And yes, we will train you in anything you do not know.

Key Requirements And Responsibilities

• At least 5 years of professional experience in software quality assurance.
• Solid hands-on experience using test management tools like JIRA, Azure DevOps, or Azure Test Plans.
• Exposure to asset management systems and familiarity with financial industry terminology and workflows.
• Practical experience in test automation, especially automation at the database (DB) level.
• Testing Expertise: Well-versed in functional, regression, and integration testing practices.
• SQL Knowledge: Confident in querying and updating SQL databases.
• Able to read and understand stored procedures written by developers.
• CI/CD & Version Control: Comfortable with CI/CD tools such as Jenkins, GitLab, or Octopus.
• Experience using Git or similar version control systems.
• Bug Tracking: Exceptional documentation and defect tracking abilities. Agile Experience: Strong background working in Agile/Scrum teams.
• Quality-First Mindset: Passionate about quality, proactive in risk mitigation, and constantly seeking process improvements.
• Learning-Driven: Willingness to explore new tools, techniques, and best practices in the QA space.

• Seniority level Director

• Employment type Contract

• Job function Engineering and Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Bluegrass by 2x

Get notified about new Quality Assurance Engineer jobs in Cape Town, Western Cape, South Africa .

Cape Town, Western Cape, South Africa 1 month ago

Cape Town, Western Cape, South Africa 3 weeks ago

City of Cape Town, Western Cape, South Africa 1 day ago

Cape Town, Western Cape, South Africa 4 days ago

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa 4 days ago

Cape Town, Western Cape, South Africa 6 days ago

Cape Town, Western Cape, South Africa 2 weeks ago

City of Cape Town, Western Cape, South Africa 1 week ago

Brackenfell, Western Cape, South Africa 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

BIOVAC is one of the leading sterile vaccine manufacturers rooted in Africa, with our core purpose being to "protect life". We are looking to hire a dynamic, passionate, confident, proactive and meticulous Quality Assurance Officer to join a goal-oriented team.

QUALIFICATIONS NEEDED:

• Bachelor’s degree or diploma in in Biotechnology, Pharmacy, Biological Sciences or a similar field.

NECESSARY EXPERIENCE & INDUSTRY KNOWLEDGE:

• At least 3 years’ experience in Quality Assurance within the pharmaceutical/ biotech manufacturing industry.
• Experience in quality management systems within a cGMP facility.
• Experience in Production, Quality Control or relevant operational activities.
• Sound technical ability in the field of operational Quality Assurance.
• Quality and Regulatory compliance knowledge, i.e. SA GMP, PIC/S and WHO as well as application.

KEY DUTIES & RESPONSIBILITIES OF THE ROLE:

Core Technical Delivery:

• Ensure compliance with all applicable regulations and internal procedures by proactively interpreting regulatory and quality requirements and determining the way of working.
• Coach and provide QA leadership to areas of responsibility on quality compliance requirements.
• Contribute to discussion on relevant QA topics and communicate closely with other departments.
• Participate in the investigation of incidents, OOS, deviations, discrepancies, root cause investigations or test failures as required.
• Support allocated operational areas by participating in the implementation of change control.
• Participate in Corrective Actions and Preventative Actions (CAPA) in order to meet compliance requirements.
• Review, approval and closure of incidents in accordance with SOP.
• Review, approval and closure of deviations and escalating to QA Operations Lead where relevant.
• Review, approval and closure of change control for quality and regulatory compliance impact and determine requirements for implementation.
• Review, approval and closure of MDDs and OOSs in accordance with SOP.
• Participate in risk assessments and ensure mitigations are efficacious.
• Ensure risk actions identified are closed timeously.
• Assist in vendor auditing when required.
• Perform internal audits as required, generate reports and follow up for close out of findings.
• Support QA department with Regulatory audits and other 3rd party audits.
• Ensure deep and holistic understanding of allocated area(s) of responsibility to ensure effective closure of critical auditing findings on site.
• Ensure or develop understanding of processes in areas of responsibility to be able to review and sign off quality related documentation, such as SOPs, WI, etc.
• Review batch records for compliance and adherence to GMP.
• Perform QA checks in areas of responsibility and ensure that observations are documented and followed up.
• Review and approve SOPs for responsible areas.
• Review job descriptions of staff within area of responsibility.
• Analyze and write regular trend reports.
• Conduct Quality Forum meetings within area(s) of responsibility.
• Assist in product quality reviews when required.
• Ensure audit readiness.
• Participate in projects as and when required.
• Review and assess incidents raised.
• Review and approval of effectiveness checks.
• Labelling of product/material that is suspect according to internal procedures.
• Ensure overdue QMS documents are followed up timeously and actioned.
• Lead complex deviations/investigations on site to ensure adequate root cause and CAPA identification.
• Providing training on GMP relevant aspects e.g., Quality Events, Change controls, CAPAs and Risk Management
• Review effectiveness of the QMS to ensure the system remains in compliance.

Closing Date: 29 August 2025

If you do not receive a response from us within three weeks of submitting your application, please understand that your application was not successful.

We believe in the magic of diversity within teams and to achieve this, we do apply Employment Equity principles during our selection process where this is necessary to achieve such diversity.

Disclaimer:

Dear Applicant, we appreciate your interest in joining our organization. It is imperative for us that you understand how we handle your information. We are committed to ensuring the security and confidentiality of the information you provide. Your personal details will be collected for the sole purpose of the application process and will be used strictly for that purpose. By applying, you acknowledge and consent to the collection, use, and protection of your personal information in accordance with our privacy policy. If you have any inquiries or concerns, our Human Capital department is available to provide clarification. We look forward to reviewing your application.’’

We are seeking a highly experienced Senior Test Manager to lead the design, execution, and governance of a comprehensive Quality Assurance (QA) strategy across a large-scale programme. The successful candidate will be responsible for defining and delivering end-to-end testing frameworks that span System Integration Testing (SIT), User Acceptance Testing (UAT), performance testing, and regression testing.

This role will require developing and managing governance structures, scorecards, testing requirements, vendor accountability measures, and communication plans to ensure quality outcomes. You will oversee QA team onboarding, define clear roles and responsibilities, and establish performance metrics. The Senior Test Manager will drive alignment between stakeholders, vendors, and internal teams, ensuring test artefacts are traceable, measurable, and approved by relevant leadership.

Key responsibilities include producing and maintaining test strategy documents, risk assessments, regression packs, performance test reports, change management documentation, and tool configuration reports. The role also requires hands-on leadership in facilitating workshops, ensuring SIT-to-UAT readiness, and implementing best practices in defect management, automation integration, and CI/CD pipeline alignment.

• Proven experience (8+ years) in test management or senior QA leadership roles within complex, multi-vendor programme environments.

• Experience in financial services or investment administration

• Strong track record of delivering end-to-end QA strategies covering SIT, UAT, performance, and regression testing.

• Demonstrated ability to define governance frameworks, including entry/exit criteria, defect management processes, and test closure standards.

• Experience in developing and maintaining testing scorecards with coverage, execution, and quality KPIs.

• Hands-on experience with vendor management, accountability tracking, and performance reporting.

• Proficiency in creating regression packs integrated with automation frameworks and CI/CD pipelines.

• Expertise in performance testing strategy, execution, and analysis.

• Strong facilitation skills to lead workshops, capture requirements, and achieve stakeholder sign-off.

• Experience in producing communication plans, risk assessments, and change impact analysis aligned with programme goals.

• Proficient in QA tooling, configuration management, and tool usage reporting.

• Excellent leadership, team onboarding, and performance management skills.

• Strong documentation skills and attention to detail for audit-ready artefacts.

• Exceptional stakeholder engagement and communication abilities.

About the Role:

We are looking for a Quality Assurance Engineer with experience in Playwright to help our client build and maintain high-quality software. In this role, you will work closely with developers, product managers, and designers to ensure our applications are thoroughly tested, stable, and scalable. If you have a strong attention to detail, a passion for test automation, and experience working in fast-paced tech environments, we’d love to hear from you!

Key Responsibilities:

• Test Automation: Design, develop, and maintain automated test scripts using Playwright .
• End-to-End Testing: Implement and execute comprehensive test cases for web applications.
• CI/CD Integration: Work with development teams to integrate automated tests into CI/CD pipelines .
• Bug Tracking & Reporting: Identify, document, and track bugs, collaborating with developers to resolve issues.
• Performance & Regression Testing: Ensure system stability by running tests after updates or changes.
• Manual Testing: Perform exploratory and functional testing when automation is not feasible.
• Test Strategy & Best Practices: Contribute to improving testing processes, frameworks, and documentation.
• Cross-Team Collaboration: Work closely with developers, product managers, and DevOps engineers to maintain software quality standards.

What We’re Looking For:

• Experience: 6+ years in software testing/QA, with a strong focus on automation.
• Playwright Expertise: Hands-on experience writing and maintaining Playwright test scripts.
• Programming Skills: Proficiency in JavaScript/TypeScript for writing automated tests.
• CI/CD & DevOps Knowledge: Experience integrating automated tests with Jenkins, GitHub Actions, CircleCI, or similar tools .
• Strong Analytical Skills: Ability to analyze test results and troubleshoot software issues efficiently.
• Attention to Detail: Ability to spot edge cases, inconsistencies, and UI/UX issues.
• Agile Experience: Familiarity with Scrum/Kanban methodologies and working in an Agile environment.

Job Title: Quality Assurance Manager

Location: Western Cape, Cape Town

Deadline: September 06, 2025

1. Design and develop the Quality Assurance Program/System by implementing food safety requirements within Meat Markets.
2. Maintain and continuously improve the Quality Assurance System.
3. Manage and investigate compliance with applicable laws, regulations, and standards.
4. Devise risk assessments aligned with Hazard Analysis Critical Control Point (HACCP) principles for legal compliance and Plant ZA Export Certification maintenance.
5. Monitor production control functions to ensure adherence to standard operating procedures.
6. Collaborate with the Purchasing Department to resolve raw material quality issues and set raw material specifications with suppliers.
7. Oversee quality control of raw materials and finished products.
8. Assist in setting quality standards to maintain production quality.
9. Review and report on causes of quality loss and non-conformance.
10. Drive and report on internal and external audits to upper management.
11. Understand product channels and relevant markets.
12. Recommend and implement new technologies and best practices supporting strategic objectives.
13. Ensure facility and product compliance.
14. Train staff on quality, hygiene, and food safety processes and procedures.
15. Evaluate product recalls.
16. Assess staff training needs and collaborate with learning and development for training delivery.
17. Maintain communication with regulatory and governing bodies.
18. Evaluate packaging and labelling compliance issues.
19. Advise on product safety and composition requirements.
20. Stay updated on relevant regulations, laws, standards, and enactments applicable to meat plants.
21. Establish SLAs with external service providers and manage contractual agreements.
22. Monitor risk management controls.
23. Provide guidance on microbiological controls within Meat Plants.
24. Manage internal and external laboratory processes to ensure quality and consistency.
25. Source, service, and calibrate quality control instruments and equipment.
26. Handle returned materials and respond to customer complaints with corrective actions.

• Grade 12 / Matric – essential.
• Bachelor's degree in Food Science, Food Technology, or related field – desired.

• At least 4 years' experience in a Quality Assurance Management role within Meat Plants, Fresh Meat Produce, or similar, managing QA frameworks, policies, procedures, and guidelines – essential.
• Solid experience with statutory requirements, laws, regulations, and best practices in relation to customers and FMCG – essential, including:
• Hazard Analysis Critical Control Point (HACCP)
• ISO standards, specifically FSSC22000
• Production / Manufacturing jobs

This job posting is active and accepting applications.

Key Responsibilities

• Evaluate recorded calls and written correspondence to assess adherence to scripts, procedures, and compliance standards
• Monitor claims and underwriting processes for quality and regulatory compliance
• Identify and report gaps in service delivery, fraud risks, policy adherence, and regulatory non-compliance
• Conduct regular internal audits and quality checks in line with FAIS, TCF, and POPIA legislation
• Provide feedback and coaching to staff based on quality monitoring results
• Compile and present monthly QA reports to management, highlighting trends, risks, and areas for improvement
• Collaborate with Training, Legal, and Compliance teams to update SOPs and ensure alignment with industry best practices
• Participate in root cause analysis for recurring quality or compliance issues
• Assist in developing and maintaining a Quality Management System (QMS) aligned with ISO or local standards

Qualifications

• Matric
• National Diploma or Degree in Business Administration, Insurance, Quality Management, or a related field
• FAIS Regulatory Exam (RE5)
• Quality assurance or auditing certifications (beneficial)

Experience and Skills Required

• Minimum of 1 year of experience in a quality assurance or compliance monitoring role within an insurance environment
• Strong understanding of South African insurance regulations and policyholder protection rules
• Experience in claims processing or customer service within the motor and/or home insurance sectors (preferred)
• Excellent analytical and observational skills
• Strong written and verbal communication and feedback skills
• Proficient in MS Office, CRM systems, and QA tools
• High attention to detail with a strong sense of ethics and confidentiality
• Ability to work independently and collaboratively as part of a team

• Bachelor's degree or diploma in in Biotechnology, Pharmacy, Biological Sciences or a similar field.
  
  

• At least 3 years' experience in Quality Assurance within the pharmaceutical/ biotech manufacturing industry.
• Experience in quality management systems within a cGMP facility.
• Experience in Production, Quality Control or relevant operational activities.
• Sound technical ability in the field of operational Quality Assurance.
• Quality and Regulatory compliance knowledge, i.e. SA GMP, PIC/S and WHO as well as application.
  
  

• Ensure compliance with all applicable regulations and internal procedures by proactively interpreting regulatory and quality requirements and determining the way of working.
• Coach and provide QA leadership to areas of responsibility on quality compliance requirements.
• Contribute to discussion on relevant QA topics and communicate closely with other departments.
• Participate in the investigation of incidents, OOS, deviations, discrepancies, root cause investigations or test failures as required.
• Support allocated operational areas by participating in the implementation of change control.
• Participate in Corrective Actions and Preventative Actions (CAPA) in order to meet compliance requirements.
• Review, approval and closure of incidents in accordance with SOP.
• Review, approval and closure of deviations and escalating to QA Operations Lead where relevant.
• Review, approval and closure of change control for quality and regulatory compliance impact and determine requirements for implementation.
• Review, approval and closure of MDDs and OOSs in accordance with SOP.
• Participate in risk assessments and ensure mitigations are efficacious.
• Ensure risk actions identified are closed timeously.
• Assist in vendor auditing when required.
• Perform internal audits as required, generate reports and follow up for close out of findings.
• Support QA department with Regulatory audits and other 3rd party audits.
• Ensure deep and holistic understanding of allocated area(s) of responsibility to ensure effective closure of critical auditing findings on site.
• Ensure or develop understanding of processes in areas of responsibility to be able to review and sign off quality related documentation, such as SOPs, WI, etc.
• Review batch records for compliance and adherence to GMP.
• Perform QA checks in areas of responsibility and ensure that observations are documented and followed up.
• Review and approve SOPs for responsible areas.
• Review job descriptions of staff within area of responsibility.
• Analyze and write regular trend reports.
• Conduct Quality Forum meetings within area(s) of responsibility.
• Assist in product quality reviews when required.
• Ensure audit readiness.
• Participate in projects as and when required.
• Review and assess incidents raised.
• Review and approval of effectiveness checks.
• Labelling of product/material that is suspect according to internal procedures.
• Ensure overdue QMS documents are followed up timeously and actioned.
• Lead complex deviations/investigations on site to ensure adequate root cause and CAPA identification.
• Providing training on GMP relevant aspects e.g., Quality Events, Change controls, CAPAs and Risk Management
• Review effectiveness of the QMS to ensure the system remains in compliance.