105 Failure Analysis jobs in South Africa
Manager, Root Cause Analysis
Posted 11 days ago
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Job Description
Business Segment: Personal & Private Banking
Location: ZA, GP, Johannesburg, Simmonds Street
To create a central capability for problem identification and root cause analysis for Personal and Business Banking, South Africa (PPB SA) in order to track, monitor, resolve and prevent reoccurrences of customer service failures.
Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce
Experience Required
Affluent Clients
Personal and Private Banking
8-10 years
Experience within financial services' operations, understands distribution channels, products, processes and systems. Experience in customer complaints and the impact of regulation on customer service (e.g., FSCA, TCF, etc.). Experience in data analysis and problem identification. Able to work across multi-disciplinary teams to investigate and implement solutions.
Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on or
#J-18808-LjbffrManager, root cause analysis
Posted today
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Manager, root cause analysis
Posted today
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Quality Control Analyst
Posted today
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Job Description
A well-established Law Firm specialising in debt collection is looking for a new Quality Assurance Analyst. The law firm is based in PTA East, and it's an in-office position.
Please read on to see if you meet the minimum criteria.
EE: Open
Minimum Requirements- Grade 12 / Matric.
- A relevant tertiary qualification (advantageous but not essential).
- Minimum of 1 years' experience in Quality Assurance within a call center environment.
- Knowledge of compliance, collections, or financial services processes.
- Proficiency in MS Office (Excel, Word, Outlook)
- Previous experience in auditing customer calls, QA processes, or similar roles will be advantageous.
- Experience in collections, recoveries, or financial services.
- Experience in preparing reports and presenting findings to management teams.
- Excellent listening, analytical, and problem-solving skills.
- Strong verbal and written communication.
- High attention to detail with the ability to identify trends and root causes.
- Strong organisational and time management skills.
- Ability to work under pressure and meet deadlines.
- Collaborative and supportive team player.
- Quality Assurance
- Call Centre
- Qulity Control
- Call Assessment
Quality Control Supervisor
Posted 1 day ago
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Job Description
Our client is seeking a qualified and experienced Quality Control Supervisor to join their dynamic team.
Job Summary :
To ensure manufactured products conform to quality, safety, and reliability standards.
Job Requirements : Education :
- Matric
- Tertiary Education (including Diplomas, Certificates, and Degrees)
- NQF 4 Supervisory Management Qualification
- Certificate in Quality Control
Experience :
Competencies : Knowledge :
Skills :
Other Special Requirements :
Decision Making :
Responsibilities :
Quality Control Planning
Quality Control Inspection
Personnel Management
Customer Service :
Reporting and Administration :
Health and Safety :
Food Safety System Certification (FSSC) :
Apply the site’s food safety principles and standards.
Self-Development and Growth
General
Salary : R350 000 CTC
How to apply :
Quality Control Assistant
Posted 2 days ago
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Job Description
To ensure that all materials and processes adhere strictly to customer specifications and internal quality standards, and to oversee the implementation and compliance of quality systems within the production division.
- PRINCIPAL ACCOUNTABILITIES
Accountabilities
Key Performance Indicators (KPIs)
Support in determining, negotiating, and agreeing upon in-house quality procedures, standards, and specifications
Clearly documented quality procedures aligned with ISO and customer expectations
Ensure adherence to quality, health, and safety standards across the plant
Zero non-conformities and audit failures; reduced incident reports
Monitor and ensure that manufacturing processes comply with defined quality standards
Regular inspections, compliance audits, and corrective actions documented and implemented
Conduct and document quality testing (pre-production, in-process, and final product)
100% completion of quality checklists and sampling reports
Follow established procedures, ISO guidelines, and maintain proper documentation
ISO compliance and audit-readiness at all times
Act as a catalyst for continuous improvement in quality and operational efficiency
Number of improvement initiatives implemented per quarter; measurable performance improvements
Lead, manage and motivate quality control staff to meet departmental goals
Achievement of departmental KPIs; performance reviews and development plans completed on time
Monitor and document critical control points (CCPs) regularly
Accurate and timely CCP logs with corrective actions recorded
Ensure customer requirements and service standards are understood and implemented
Positive customer feedback; low rate of quality-related returns or complaints
- INTERACTIONS
Internal :
- Production Department
- Purchase / Procurement
- Planning and Production Control (PPC)
- Maintenance and R&D (as applicable)
External :
- Customers and end-users (for quality audits, complaints, and resolution)
- Raw material vendors and external testing laboratories
- Certification bodies (for ISO or regulatory audits)
- SKILLS AND KNOWLEDGE
Educational Qualifications :
- Post Graduate Diploma in Plastics Technology / CIPET or
- Diploma in Plastics / Mechanical Engineering or related field
Relevant Industry Experience :
- 5–7 years of experience in a Packaging Manufacturing Industry with hands-on exposure to Quality Control and Assurance
Technical Skills :
- In-depth knowledge of packaging processes (lamination, extrusion, printing, slitting, sealing)
- Experience with lab instruments and testing procedures (tensile strength, bond strength, GSM, COF, WVTR, etc.)
- Proficiency in ISO 9001 / ISO 22000 / HACCP and other quality management systems
- Skilled in preparing audit documentation, process documentation, and quality SOPs
Behavioral Skills :
- Strong analytical and problem-solving ability
- Detail-oriented with a commitment to accuracy and process compliance
- Effective communicator and team leader
- Ability to manage cross-functional teams under pressure
Quality Control Assistant • Centurion, South Africa
#J-18808-LjbffrInspector Quality Control
Posted 2 days ago
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Job Description
Overview
We are seeking a detail-oriented and proactive Quality Control Inspector to join our team. The successful candidate will be responsible for conducting quality control tests, ensuring that raw materials, in-process components, and finished products meet quality standards and customer specifications. This role plays a critical part in maintaining product integrity, safety, and compliance across the production process.
Requirements- National Senior Certificate
- 2 - 3 years experience in Quality Contol within a Manufacturing environment
- Knowledge of Quality standards and systems
- Strong attention to detil
- Analytical Skills
- Problem Solving Skills
- Organising Skills
- Decision Making Skills
- Presentation Skills
- Communication Skills
- Troubleshooting
- Creativity
- Use of tools/instruments
- Hande-eye coordination
- Testing of raw materials (sand, paint, polymer, and steel)
- Verification of Certificates of Analysis of raw materials
- Verification of paint components
- Accessory Forming Quality Control Inspections
- Tile forming Quality Control Inspections
- Metal pre-treatment testing
- Monitoring and testing of In-process and Finished Products conformance to specifications and customer requirements
- Identification and reporting of non-conforming products and raw materials as per works instructions.
- Defects identification, reporting to relevant parties and recording as per works instructions.
- Chemical Stock Management
- Ensure calibration and verification of measuring equipment. Maintain the Calibration Register
- Raising NCR’s, Deviations and Concessions
- Ensure SHE (Safety, Health, and Environment) and housekeeping compliance.
- Reports any SHEQ incident / accidents immediately as per the SHE system.
- Uses / ensures the PPE required for the specific tasks or working conditions are used by subordinates.
- Performs tasks assigned in the SHEQ system
- Comply with work rules, standards, and methods. Take care to minimise waste. Identify and provide feedback on cost saving initiatives within area of control
- Provide specialised technical / professional support to internal and external stakeholders to ensure achievement of functional and organisational objectives.
- Build, support and maintain interpersonal and team relationships to ensure stable working environment and achievement of team objectives.
- Adhere to statutory regulations, organisational standards, policies, and procedures. Report non-compliance and implement corrective actions to ensure compliance.
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Quality Control Supervisor
Posted 2 days ago
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Job Description
Overview
The QC Supervisor is responsible for organizing daily activities, maintaining and troubleshooting lab instruments, and communicating QC affairs between departments.
Responsibilities
- Guide and oversee day-to-day QC activities.
- Authorize release of raw materials and finished goods, as applicable.
- Coach and train team members.
- Report major batch record variances.
- Create and follow procedures, SOPs, and forms.
- Maintain proper quality documentation.
- Generate and review Certificates of Analysis.
- Support Change Management processes.
- Ensure adherence to lab procedures and safety protocols, applying 5S+1.
- Participate in internal and external audits.
- Collect samples, prepare shipments, and inspect raw materials and finished goods.
- Interpret data and perform raw material testing.
- Enter data daily and generate reports in ERP systems.
- Perform lot tracing and report nonconformities following SOPs.
- Generate nonconformity reports and communicate with stakeholders.
- Coordinate with QA for rework plans.
- Review supplier qualification tests.
- Investigate CAPA issues.
- Write and approve method validation protocols.
- Contribute to reports and internal presentations.
- Lead QC projects and participate in PIP meetings.
- Participate in or lead product scale-up activities.
- Identify opportunities for process innovation.
- Work closely with cross-functional teams.
- Contribute to budgeting, as applicable.
- Maintain compliance with food/feed safety regulations.
Qualifications
Education:
- Bachelor’s Degree (4-year) in a related field with 5+ years of experience.
- Master’s Degree with 2+ years of experience.
- Previous management experience is preferred.
Essential Skills and Experience
- Advanced knowledge of lab instruments.
- Strong communication skills.
- Proficiency with computer systems (MS Office, M3, LIMs).
- Attention to detail and project management skills.
- Familiarity with SPC principles.
- Ability to operate, troubleshoot, and maintain lab equipment.
- Team interaction skills.
- Lifelong learning attitude and servant leadership.
Quality Control Manager
Posted 3 days ago
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Job Description
Overview
Our client is a major force in the furniture manufacturing sector, known for exceptional craftsmanship and consistent innovation. The organization values quality and continuous improvement, maintaining robust production operations. They provide a professional setting focused on development and excellence.
Responsibilities- Carry out and oversee quality inspections during all production stages
- Ensure compliance with internal standards and customer requirements
- Collaborate with production teams to address and resolve quality issues
- Train and mentor junior Quality Control staff
- Maintain accurate quality records and inspection reports
- Identify trends and support quality improvement initiatives
- Provide hands-on support on the shop floor
- Liaise with other departments to ensure consistent quality practices
- Investigate root causes of defects and recommend corrective actions
- Monitor production processes for adherence to quality protocols
- Participate in internal and external quality audits
- Assist in updating and developing quality control procedures
- Promote a culture of excellence and continuous improvement
- Support the development and implementation of new quality initiatives
- Communicate quality expectations to the wider team
- Relevant qualification in quality management or related field
- Minimum 3 years experience in quality control, preferably in furniture or manufacturing
- Experience with leather and fabric upholstery (advantageous)
- Previous supervisory or mentoring experience
- Strong understanding of quality control standards and procedures
- Only shortlisted candidates will be contacted
R18 000 - R20 000 Cost to Company
#J-18808-LjbffrQuality Control Inspector
Posted 3 days ago
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Job Description
Overview
Job Vacancy: Quality Control Inspector. To support production by validating their ability to produce outputs with the best quality in a safe working environment / operation through conducting inspections at appropriate stages throughout production runs using measurement instruments and fixed gauges as well as recording of results from these inspections as per relevant instructions. Furthermore, by assisting in process control training, improvement and problem solving.
Job TitleQuality Control Inspector
Reporting ToSimon Letsoko
SeniorityMid-Career (2 - 4 yrs exp)
Type3 to 4 Months (possible going perm)
Minimum Requirements- Matric with an overall pass mark of minimum 50% and the following subjects as a minimum: English, Mathematics (Normal, NOT Literacy), Science
- Tertiary Education (Advantageous): Certificate in Mechanical Engineering or Similar Field of Study; OR Certificate in any Quality Assurance / Quality Control Field of Study
- Proven Knowledge in: Use of various measurement instruments; Use of Shadow Graphs, Load Indicators and Scales; Use of Basic functions in Microsoft Word & Excel; Interpretation of Product Drawings including customer specific requirements; Basic mathematical skills
- With Formal Education: Minimum 6 Months experience in a Manufacturing Environment
- Without Formal Education: Minimum 2 Years’ experience in a Manufacturing Environment of which a minimum of 1 year was in a QC inspector role
- Good Communication Skills – Verbal & Written
- Good Reading Skills
- Excellent Visual Attention to Detail
- Good Analytical Skills
- Verify accuracy and condition of measuring instruments
- Validate the First Off products as produced by Setters using measuring instruments and record results from these inspections as per relevant instructions
- Assist in Metrology related aspects pertaining to R&D
- Ensure that production personnel have the relevant QC resources to perform all their verification duties accurately
- Set up of Gauges to be used by operators during production, including the verification of dimensions and condition as per relevant instructions
- Conduct training on verification activities required by production personnel
- Audit the effective operation of production activities
- Continuously conduct patrol inspections to verify the conformance of processes against required standards as per relevant instructions
- Visually inspect the fit and form appearance of products against requirements as per relevant instructions
- Conduct line clearances of scrap parts produced by setters and operators as well as recording of scrap quantities as per relevant instructions
- Stop relevant production machines and raise Non-Conformance Reports where processes are deviating from the required standards
- Isolate or quarantine and control non-conforming parts as per relevant instructions
- Update and file relevant QC records as required
- Maintain proper housekeeping standards as per relevant requirements and instructions
- Work in a manner that does not present risk to the health & safety of any person on site
- Conducting destructive Tests using pressurized equipment on components, sub-assemblies and assemblies on a frequent basis as required by the process
- Assessing the conformity of products tested based on Failure Load and Failure Mode
- Entering of results as data into Data Entry Software
- Drawing conclusions and making recommendations or escalations based on data analysis
- Compiling and communicating Reports and COC’s from results
- Managing Testing Equipment, Method, and Control as well as the Setup configuration
- General administration, reporting and updating relevant registers as may be required
- Ad-Hoc destructive testing and reporting as may be required from time to time
- Carry out any reasonable and legal instructions as operationally required by this role
- Portray a safety conscious attitude
- Maintain and promote the good reputation of the Company
- Ability to work alone and as part of team
- Ability to work under extreme pressure
- High level of Attention to Detail
- Willingness to work overtime from time to time as required at short notice
- Sober Habits
- Some tasks involve a high level of Walking
- Role requires the lifting and manoeuvring of heavy parts and equipment
- Role requires a high level of standing and physical work
- Role requires a high level of reports administration