146 Regulatory Standards jobs in South Africa

Quality Assurance Manager

Cape Town, Western Cape IGT Solutions

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Team Lead - Talent Acquisition Group at IGT Solutions

As our new Assistant Manager - Quality, you will lead the creation, implementation and maintenance of a Total Quality Management system and culture. You will manage our company’s quality systems aiming for achieving no deviations and continuously improving service quality.

Coordinating a systematic QA framework and directing our QA initiatives designed to ensure a high-quality and consistent customer experience are key.

Main Goals

  • Lead and develop the Quality management culture and practice
  • Team management - managing a Team of Quality Evaluators and Team Leaders for aligned processes
  • Act as the representative of the company in all matters related to Quality Management
  • Analyze different data points on a daily/weekly basis to identify trends and improvement opportunities – both at teams and individual contributors levels
  • Proactively identify opportunities to improve QA work and coordinate with different functions – operations, training, workforce management
  • Lead all elements of Quality Control, validation, calibrations, customer Quality interface and client Quality assurance by developing key client partnerships
  • Analyze and report trends in Agents/Process performance
  • Participate in quality systems improvement activities using six sigma methodologies
  • Bring insights and innovation ideas from QA perspective and help our operations team standardize work process and procedures - push initiatives to improve transaction Quality through new quality tools and motivational levers
  • Detailed and relevant daily/weekly/monthly reporting that can provide sound data for efficient improvement decisions
  • Identify bottom quartile factors and team players and steps to improve them
  • Design, implement and monitor Quality corrective action plans when required
  • Liaise with key stakeholders – internal & clients – for alignment and improved Quality results

Your Profile

  • Min. 1-2 years’ experience in a similar role with direct people management exposure (in BPO industry), and min. 3 years’ experience in Quality environments
  • Previous contact center/BPO experience is essential for this role
  • Travel/Airlines domain experience is a strong advantage but not mandatory
  • Well versed with travel domain knowledge & MS Office (Excel, Word and PPT mandatory)
  • Sound feedback and coaching skills
  • Strong supervisory skills with an eye for detail. Result Oriented.
  • Excellent written and verbal communication skills, fluent in English (mandatory), knowledge of German or French is a strong advantage
  • Organized and Methodical, Target and deadline driven
  • Knowledge of QC tools

We Offer

  • Competitive salary package and benefits
  • Career growth opportunities within an international developing team, part of a global BPO player
  • Friendly work atmosphere – work from home / office
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service, Quality Assurance, and Management

Industries

IT Services and IT Consulting and Outsourcing and Offshoring Consulting

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Quality Assurance Manager

Rosebank, Gauteng Khonology (Pty) Ltd

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Job Description

We are seeking a highly experienced Senior Test Manager to lead the design, execution, and governance of a comprehensive Quality Assurance (QA) strategy across a large-scale programme. The successful candidate will be responsible for defining and delivering end-to-end testing frameworks that span System Integration Testing (SIT), User Acceptance Testing (UAT), performance testing, and regression testing.

This role will require developing and managing governance structures, scorecards, testing requirements, vendor accountability measures, and communication plans to ensure quality outcomes. You will oversee QA team onboarding, define clear roles and responsibilities, and establish performance metrics. The Senior Test Manager will drive alignment between stakeholders, vendors, and internal teams, ensuring test artefacts are traceable, measurable, and approved by relevant leadership.

Key responsibilities include producing and maintaining test strategy documents, risk assessments, regression packs, performance test reports, change management documentation, and tool configuration reports. The role also requires hands-on leadership in facilitating workshops, ensuring SIT-to-UAT readiness, and implementing best practices in defect management, automation integration, and CI/CD pipeline alignment.


  • Proven experience (8+ years) in test management or senior QA leadership roles within complex, multi-vendor programme environments.

  • Experience in financial services or investment administration

  • Strong track record of delivering end-to-end QA strategies covering SIT, UAT, performance, and regression testing.

  • Demonstrated ability to define governance frameworks, including entry/exit criteria, defect management processes, and test closure standards.

  • Experience in developing and maintaining testing scorecards with coverage, execution, and quality KPIs.

  • Hands-on experience with vendor management, accountability tracking, and performance reporting.

  • Proficiency in creating regression packs integrated with automation frameworks and CI/CD pipelines.

  • Expertise in performance testing strategy, execution, and analysis.

  • Strong facilitation skills to lead workshops, capture requirements, and achieve stakeholder sign-off.

  • Experience in producing communication plans, risk assessments, and change impact analysis aligned with programme goals.

  • Proficient in QA tooling, configuration management, and tool usage reporting.

  • Excellent leadership, team onboarding, and performance management skills.

  • Strong documentation skills and attention to detail for audit-ready artefacts.

  • Exceptional stakeholder engagement and communication abilities.

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Quality Assurance Manager

Cape Town, Western Cape Shoprite Group of Companies

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Job Description

Job Title: Quality Assurance Manager

Location: Western Cape, Cape Town

Deadline: September 06, 2025

Job Objectives
  1. Design and develop the Quality Assurance Program/System by implementing food safety requirements within Meat Markets.
  2. Maintain and continuously improve the Quality Assurance System.
  3. Manage and investigate compliance with applicable laws, regulations, and standards.
  4. Devise risk assessments aligned with Hazard Analysis Critical Control Point (HACCP) principles for legal compliance and Plant ZA Export Certification maintenance.
  5. Monitor production control functions to ensure adherence to standard operating procedures.
  6. Collaborate with the Purchasing Department to resolve raw material quality issues and set raw material specifications with suppliers.
  7. Oversee quality control of raw materials and finished products.
  8. Assist in setting quality standards to maintain production quality.
  9. Review and report on causes of quality loss and non-conformance.
  10. Drive and report on internal and external audits to upper management.
  11. Understand product channels and relevant markets.
  12. Recommend and implement new technologies and best practices supporting strategic objectives.
  13. Ensure facility and product compliance.
  14. Train staff on quality, hygiene, and food safety processes and procedures.
  15. Evaluate product recalls.
  16. Assess staff training needs and collaborate with learning and development for training delivery.
  17. Maintain communication with regulatory and governing bodies.
  18. Evaluate packaging and labelling compliance issues.
  19. Advise on product safety and composition requirements.
  20. Stay updated on relevant regulations, laws, standards, and enactments applicable to meat plants.
  21. Establish SLAs with external service providers and manage contractual agreements.
  22. Monitor risk management controls.
  23. Provide guidance on microbiological controls within Meat Plants.
  24. Manage internal and external laboratory processes to ensure quality and consistency.
  25. Source, service, and calibrate quality control instruments and equipment.
  26. Handle returned materials and respond to customer complaints with corrective actions.
Qualifications
  • Grade 12 / Matric – essential.
  • Bachelor's degree in Food Science, Food Technology, or related field – desired.
Experience
  • At least 4 years' experience in a Quality Assurance Management role within Meat Plants, Fresh Meat Produce, or similar, managing QA frameworks, policies, procedures, and guidelines – essential.
  • Solid experience with statutory requirements, laws, regulations, and best practices in relation to customers and FMCG – essential, including:
    • Hazard Analysis Critical Control Point (HACCP)
    • ISO standards, specifically FSSC22000
    • Production / Manufacturing jobs

This job posting is active and accepting applications.

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Quality Assurance Officer

Cape Town, Western Cape Biovac

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Job Description

BIOVAC is one of the leading sterile vaccine manufacturers rooted in Africa, with our core purpose being to "protect life". We are looking to hire a dynamic, passionate, confident, proactive and meticulous Quality Assurance Officer to join a goal-oriented team.

Qualifications Needed

  • Bachelor's degree or diploma in in Biotechnology, Pharmacy, Biological Sciences or a similar field.

Necessary Experience & Industry Knowledge

  • At least 3 years' experience in Quality Assurance within the pharmaceutical/ biotech manufacturing industry.
  • Experience in quality management systems within a cGMP facility.
  • Experience in Production, Quality Control or relevant operational activities.
  • Sound technical ability in the field of operational Quality Assurance.
  • Quality and Regulatory compliance knowledge, i.e. SA GMP, PIC/S and WHO as well as application.

Core Technical Delivery

KEY DUTIES & RESPONSIBILITIES OF THE ROLE:

  • Ensure compliance with all applicable regulations and internal procedures by proactively interpreting regulatory and quality requirements and determining the way of working.
  • Coach and provide QA leadership to areas of responsibility on quality compliance requirements.
  • Contribute to discussion on relevant QA topics and communicate closely with other departments.
  • Participate in the investigation of incidents, OOS, deviations, discrepancies, root cause investigations or test failures as required.
  • Support allocated operational areas by participating in the implementation of change control.
  • Participate in Corrective Actions and Preventative Actions (CAPA) in order to meet compliance requirements.
  • Review, approval and closure of incidents in accordance with SOP.
  • Review, approval and closure of deviations and escalating to QA Operations Lead where relevant.
  • Review, approval and closure of change control for quality and regulatory compliance impact and determine requirements for implementation.
  • Review, approval and closure of MDDs and OOSs in accordance with SOP.
  • Participate in risk assessments and ensure mitigations are efficacious.
  • Ensure risk actions identified are closed timeously.
  • Assist in vendor auditing when required.
  • Perform internal audits as required, generate reports and follow up for close out of findings.
  • Support QA department with Regulatory audits and other 3rd party audits.
  • Ensure deep and holistic understanding of allocated area(s) of responsibility to ensure effective closure of critical auditing findings on site.
  • Ensure or develop understanding of processes in areas of responsibility to be able to review and sign off quality related documentation, such as SOPs, WI, etc.
  • Review batch records for compliance and adherence to GMP.
  • Perform QA checks in areas of responsibility and ensure that observations are documented and followed up.
  • Review and approve SOPs for responsible areas.
  • Review job descriptions of staff within area of responsibility.
  • Analyze and write regular trend reports.
  • Conduct Quality Forum meetings within area(s) of responsibility.
  • Assist in product quality reviews when required.
  • Ensure audit readiness.
  • Participate in projects as and when required.
  • Review and assess incidents raised.
  • Review and approval of effectiveness checks.
  • Labelling of product/material that is suspect according to internal procedures.
  • Ensure overdue QMS documents are followed up timeously and actioned.
  • Lead complex deviations/investigations on site to ensure adequate root cause and CAPA identification.
  • Providing training on GMP relevant aspects e.g., Quality Events, Change controls, CAPAs and Risk Management
  • Review effectiveness of the QMS to ensure the system remains in compliance.

Internal Application Deadline: 15 August 2025

External Application Deadline: 29 August 2025

If you do not receive a response from us within three weeks of submitting your application, please understand that your application was not successful.

We believe in the magic of diversity within teams and to achieve this, we do apply Employment Equity principles during our selection process where this is necessary to achieve such diversity.

Disclaimer

Dear Applicant, we appreciate your interest in joining our organization. It is imperative for us that you understand how we handle your information. We are committed to ensuring the security and confidentiality of the information you provide. Your personal details will be collected for the sole purpose of the application process and will be used strictly for that purpose. By applying, you acknowledge and consent to the collection, use, and protection of your personal information in accordance with our privacy policy. If you have any inquiries or concerns, our Human Capital department is available to provide clarification. We look forward to reviewing your application. #J-18808-Ljbffr
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Quality Assurance Supervisor

Mpumalanga, Mpumalanga Express Employment Professionals

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Job Description

The successful candidate will be responsible to maintain the Quality, Food safety and FSC management systems to ISO standards, legal requirements, company policies, procedures and add value and improvements to the quality environment of the company.

Qualifications :

  • Bachelor's degree or diploma in Quality.
  • Chemical Engineering will receive a preference.

Job Requirements :

  • Knowledge of ISO 9001, FSSC 22001 and FSC systems.
  • Act as document and data controller for ISO 9001, FSSC 22001 and FSC.
  • Good communication and administration skills.
  • Computer literacy (MS Office – Excel, Word, PowerPoint and Outlook)
  • Valid Code 8 driver’s license.
  • Self-management and discipline as well as physically fit for work.
  • Work outside normal working hours, when necessary, e.g., prepare for external audits.

Key Responsibilities :

  • Maintenance of ISO 9001, FSSC 22001 and FSC management systems.
  • Ensure that the organization complies with all Food Safety legal requirements.
  • ISO9001, FSSC22001 and FSC requirements & regulations are effectively implemented and communicated through all levels within the plant.
  • Control manpower by effective utilization of the manning schedule, providing role clarity, promoting teamwork and planned schedules.
  • Manage the QC Lab and reports.
  • Compile certificates of analyses for customers.
  • Quality Assurance and Food Safety is maintained throughout the plant by means of internal audits of the various departments.
  • Act as Lead internal auditor for ISO procedures.
  • Implement and maintain Quality, Food Safety and FSC refreshing training programme.
  • Ensure all activities and duties are performed in accordance with the Companies Policy, Occupational Health and Safety Act, No. 85 of 1993, Legal and Statutory Requirements, Customer Requirements and ISO9001, ISO14001, ISO 45001, FSSC22001 and FSC standards.”
  • Any ad hoc duties as may be required from time to time.
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Quality Assurance Engineer

NETSTOCK

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Quality Assurance Engineer (remote in South Africa only)

Job Title: Quality Assurance Engineer
Position details: Full-time, exempt, remote position in South Africa
Reports to: Quality Assurance Manager

Working with us

Netstock was founded with a clear vision: To give the hungry up-and-comers the capability to level the playing field and compete with the industry giants.

Working here means embracing that “challenger” mentality: We are smart, scrappy fighters, building our edge with the agility to move faster than the big guys — pioneering smarter ways to work and innovating new ways to deliver powerfully easy to use technologies for our customers.

Your role

At Netstock we aspire to deliver performant and high quality software. Our focus on quality makes the Quality Assurance Engineer role key to Netstock’s success.

As a member of the Netstock Quality Assurance Engineering team, you will take the lead in producing actionable insights for product and engineering leadership through efficient and effective testing of Netstock’s products and B2B API.

Your role reports to the Quality Assurance Manager.

  1. Establish a fresh quality assurance solution for the products at Netstock.
  2. Take ownership of product acceptance testing which includes overseeing and executing the quality control process.
  3. Continually maintain and, as much as is reasonable, improve on product test coverage (with an initial goal of increasing coverage by 25% within the first 6 months).
  4. Document the Quality Assurance needs required for the role.
What you will be doing
  1. Maintain the high quality of Netstock’s software.
  2. Define, monitor and improve upon the Quality Assurance process and practices at Netstock, including our quality assurance architecture, frameworks, policies, standards and tools at all stages of the SDLC.
  3. Execute the quality control process, including taking ownership of product acceptance testing.
  4. Enhance test data as new product features are established.
  5. Collaborate with product stakeholders to ensure that problems discovered will be investigated and the quality assurance process will be adapted to address these problems moving forward.
  6. Train Netstock team members on quality assurance control process and policies.
  7. Initiate and own the handover of acceptance testing from the customer success team to Quality Assurance.
  8. Define, document and maintain the product acceptance testing strategy / approach and expand the depth of testing as your product knowledge improves.
  9. Keep abreast of the expectations of the product stakeholders, engaging with the Quality Assurance Manager for assistance in managing these expectations.
  10. Execute day-to-day testing related to deliverables planned for each sprint.
  11. Define and execute the test automation strategy, considering any needs for alignment across the product engineering teams as well as the broader Netstock automation strategy.
  12. Grow and continually update your product knowledge.
  13. Take the Quality Assurance Manager with you on the journey.
Who we are looking for
  1. 5 or more years of experience in test analysis, design and execution at a senior level.
  2. Proven experience in balancing between hands-on and tool-based testing activities.
  3. Confident in working with knowledgeable individuals.
  4. Meticulous at planning for, and recording the outcome of meetings and discussions pertaining to the product engineering process.
  5. Previously been responsible for, or been involved in the process, of defining a Quality Assurance framework for a team, or have a clear understanding of what this requires.
Knowledge that will support your success in the role
  1. Managing test environments installed on a Linux operating system.
  2. Managing test data in flat files and in mysql / Postgres RDBMS using SQL DDL and DML.
  3. Using Git repositories to manage source code, including experience in using a Git platform such as Github, GitLab or Bitbucket in an IDE as well as on the command-line.
  4. Using an API client to explore, document and test APIs.
  5. A proven track record in building automated acceptance tests using tools such as Selenium Webdriver with Cucumber and / or Microsoft Playwright.
  6. Having performed testing within a Java development team.
  7. Using and maintaining GitHub or GitLab CI/CD pipelines.
  8. Using and maintaining Docker containers within a cloud environment such as AWS, Azure or Google Cloud Platform.
About Netstock

Netstock is the driving force accelerating the growth of organizations worldwide. Over the last 15 years, we’ve built out a regional presence that gives us deep insights into supply chain planning factors in each industry. We continue to enhance our supply chain planning solutions, making our predictive engine smarter, accelerating automation, and adding sophisticated new capabilities such as AI and machine learning.

The Netstock Predictive Planning Suite consists of two products:

  1. Predictor Inventory Advisor (Predictor IA);
  2. Predictor Integrated Business Planning (Predictor IBP).
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Quality Assurance Engineer

Sandton, Gauteng Emphyre

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About the Role:

We are looking for a Quality Assurance Engineer with experience in Playwright to help our client build and maintain high-quality software. In this role, you will work closely with developers, product managers, and designers to ensure our applications are thoroughly tested, stable, and scalable. If you have a strong attention to detail, a passion for test automation, and experience working in fast-paced tech environments, we’d love to hear from you!

Key Responsibilities:

  • Test Automation: Design, develop, and maintain automated test scripts using Playwright .
  • End-to-End Testing: Implement and execute comprehensive test cases for web applications.
  • CI/CD Integration: Work with development teams to integrate automated tests into CI/CD pipelines .
  • Bug Tracking & Reporting: Identify, document, and track bugs, collaborating with developers to resolve issues.
  • Performance & Regression Testing: Ensure system stability by running tests after updates or changes.
  • Manual Testing: Perform exploratory and functional testing when automation is not feasible.
  • Test Strategy & Best Practices: Contribute to improving testing processes, frameworks, and documentation.
  • Cross-Team Collaboration: Work closely with developers, product managers, and DevOps engineers to maintain software quality standards.

What We’re Looking For:

  • Experience: 6+ years in software testing/QA, with a strong focus on automation.
  • Playwright Expertise: Hands-on experience writing and maintaining Playwright test scripts.
  • Programming Skills: Proficiency in JavaScript/TypeScript for writing automated tests.
  • CI/CD & DevOps Knowledge: Experience integrating automated tests with Jenkins, GitHub Actions, CircleCI, or similar tools .
  • Strong Analytical Skills: Ability to analyze test results and troubleshoot software issues efficiently.
  • Attention to Detail: Ability to spot edge cases, inconsistencies, and UI/UX issues.
  • Agile Experience: Familiarity with Scrum/Kanban methodologies and working in an Agile environment.

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Quality Assurance Associate

Gauteng, Gauteng Kemin

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Job Description

Overview

The Quality Assurance Associate will support the Quality Management System functions and teams.

Responsibilities
  • Review batch records and bring variances forward, as applicable.
  • Must follow all procedures and SOPs/forms and assist with updates.
  • Must maintain proper quality documentation.
  • Provide input for customer questionnaires with supervision, as applicable.
  • Support Change Management process as necessary.
  • Participate in internal and external audits, as necessary.
  • Facilitate GMP audits, as applicable.
  • Training on external audit process and support, as necessary.
  • Coordinate Corrective Action/Preventive Action (CAPA) activities, as applicable.
  • May collect samples, prepare shipments and inspect raw materials and finished goods.
  • May perform raw material, finished goods, and packaging release, with supervision as applicable.
  • Daily data entry as applicable.
  • Assist with nonconformities, as applicable.
  • Must follow the quality management system.
  • Review and request supplier documents, as applicable.
  • Prepare communication for customers, under guidance.
  • Must work closely with cross functional teams (including Operations, R&D, and other quality groups).
  • Follow and maintain an environment of food and/or feed safety in compliance with rules and regulations, as applicable.
Qualifications

Education level.

  • National Diploma in a scientific field with 5 years of related experience, or Bachelor’s degree in a scientific field with 2 years of related experience, or Post-graduate qualifications in a scientific field with no experience.

Essential skills and experience.

  • Must be able to work independently or as a team.
  • Must be self-starter.
  • Excellent computer skills required. Must be able to use computer systems, MS Office, any ERP system (knowledge of M3 will be an advantage), LIMS, etc.
  • Must have attention to detail.
  • Good written and oral communication skills.
  • Must be fluent in English.
  • Ability to interact well with others in a team environment.
  • Must have basic Math skills.
  • Good prioritization skills and time management skills.

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Quality Assurance Coach

Durban, KwaZulu Natal Hollywoodbets

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Join to apply for the Quality Assurance Coach role at Hollywoodbets

Join to apply for the Quality Assurance Coach role at Hollywoodbets

Job Description

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

Job Description

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Quality Assurance Coach to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will be responsible for monitoring and evaluating customer interactions to ensure adherence to company policies, quality standards, and service excellence. This role involves assessing contact (email, chat, voice & other) quality, providing feedback to agents, and identifying areas for improvement to enhance overall customer satisfaction

With Hollywoodbets You Will

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring

  • 1-year Customer Service Experience
  • 1-year Quality Assurance Experience.

A Bonus To Have

  • Degree/Diploma in related field.
  • Coaching and analysis experience.

What You’ll Do For The Brand

  • Ad hoc listening to call recordings in line with QA scorecard to ensure that ratings are accurate
  • Monitor and evaluate customer interactions (calls, emails, chats) for quality and adherence to company standards.
  • Calibration participation and attending to help align self and others with QA standards.
  • Collate QA reports and statistics for the campaigns, highlighting trends and training opportunities.
  • Work closely with the contact centre training division to convert training insights into learning and development modules in Moodle.
  • Identify trends and effectively alert the respective departmental management team
  • Assist in developing and updating quality assurance guidelines and procedures.
  • Customer complaints resolution – extraction and evaluation of call recordings based on customer complaints. Conduct root cause analysis.
  • Any other ad hoc duties that might be required

What You’ll Bring To The Team

  • Strong Quality Focus
  • Good coaching ability
  • Customer Service Excellence.
  • Exceptional reporting skills.
  • Attention to detail

So, are you ready to level up, learn, and perform at your best? Apply now!

Please note that only applicants who meet the stipulated minimum requirements will be considered.

If you have not received a response within 30 days, please consider your application to be unsuccessful.

Seniority level
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  • Employment type Full-time
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Quality Assurance Technician

George, Western Cape Badger Holdings Inc

Posted 3 days ago

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Are you passionate about software quality and testing? Do you thrive in collaborative, fast-paced environments where innovation and precision matter? Softsure is seeking a Quality Assurance Technician to join our growing team based in the beautiful city of George, South Africa.

Your Mission

As a QA Technician, you'll contribute to delivering high-quality software solutions that delight users and support our global insurance partners. We're looking for someone who brings a strong work ethic, attention to detail, and a hunger to learn. At Softsure, you’ll be part of a collaborative, high-performing team where your input makes a real difference.

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Quality Assurance
  • Industries Insurance

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