145 Regional Support jobs in South Africa

Company Description Standard Bank Group is a leading Africa-focused financial services group and an innovative player on the global stage. We offer a variety of career-enhancing opportunities and the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals to businesses of all sizes, high net worth families, and large multinational corporates and institutions. We’re passionate about creating growth in Africa, bringing true, meaningful value to our clients and communities, and creating a sense of purpose for our employees. Job Description To ensure the business plans, strategy, and solution development for PPB AR products are effectively translated and understood by the in-country Product teams. To act as the intermediary and advisor between the PPB AR product heads and their deployment within the country, providing necessary tools and blueprints to guide teams. Influence pricing decisions at a product and customer level, and participate in credit decisioning processes, including reviewing and recommending CRMC papers. Monitor pricing governance on Non-interest revenue, ensuring no revenue leakage, and that processes for annual pricing increases are followed. Assist, together with Product Heads in the country, in monitoring the accuracy and completeness of product results and drive remediation actions. Qualifications B. Com Honors Degree / Post Graduate Diploma in Business Commerce (NQF 8 qualification) or equivalent Experience Required 5-7 years experience in Personal and Private Banking Products 5-7 years experience in senior product, financial, and risk management roles focusing on Lending and Liabilities products Experience in interpreting and practicing integrated product, financial, and risk management principles Experience in new development, financial objectives, and working with agile teams. Experience in process re-engineering and change management Experience in managing ROE targets, profitability measures, and capital Additional Information Behavioural Competencies: Developing Strategies Embracing Change Empowering Individuals Establishing Rapport Generating Ideas Making Decisions Producing Output Pursuing Goals Showing Composure Taking Action Understanding People Valuing Individuals Technical Competencies: Economic Capital Management Risk Reporting Risk Response Strategy Risk/Reward Thinking Written Communication Seniority Level Mid-Senior Level Employment Type Full-time Job Function Information Technology Referrals increase your chances of interviewing at Standard Bank Group by 2x. Get notified about new Regional Support Manager jobs in Johannesburg, Gauteng, South Africa . #J-18808-Ljbffr

Company Description Standard Bank Group is a leading Africa-focused financial services group and an innovative player on the global stage. We offer a variety of career-enhancing opportunities and the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals to businesses of all sizes, high net worth families, and large multinational corporates and institutions. We’re passionate about creating growth in Africa, bringing true, meaningful value to our clients and communities, and creating a sense of purpose for our employees. Job Description To ensure the business plans, strategy, and solution development for PPB AR products are effectively translated and understood by the in-country Product teams. To act as the intermediary and advisor between the PPB AR product heads and their deployment within the country, providing necessary tools and blueprints to guide teams. Influence pricing decisions at a product and customer level, and participate in credit decisioning processes, including reviewing and recommending CRMC papers. Monitor pricing governance on Non-interest revenue, ensuring no revenue leakage, and that processes for annual pricing increases are followed. Assist, together with Product Heads in the country, in monitoring the accuracy and completeness of product results and drive remediation actions. Qualifications B. Com Honors Degree / Post Graduate Diploma in Business Commerce (NQF 8 qualification) or equivalent Experience Required 5-7 years experience in Personal and Private Banking Products 5-7 years experience in senior product, financial, and risk management roles focusing on Lending and Liabilities products Experience in interpreting and practicing integrated product, financial, and risk management principles Experience in new development, financial objectives, and working with agile teams. Experience in process re-engineering and change management Experience in managing ROE targets, profitability measures, and capital Additional Information Behavioural Competencies: Developing Strategies Embracing Change Empowering Individuals Establishing Rapport Generating Ideas Making Decisions Producing Output Pursuing Goals Showing Composure Taking Action Understanding People Valuing Individuals Technical Competencies: Economic Capital Management Risk Reporting Risk Response Strategy Risk/Reward Thinking Written Communication Seniority Level Mid-Senior Level Employment Type Full-time Job Function Information Technology Referrals increase your chances of interviewing at Standard Bank Group by 2x. Get notified about new Regional Support Manager jobs in Johannesburg, Gauteng, South Africa . #J-18808-Ljbffr

Title: Regional Technical Support Specialist

Area: Cape Town (incl. WC Region)

Industry: Capital Equipment (Sales & Rental-Hire)

Ref No.: TRG 2342

Salary: Market related TBC (avail/neg)

Start Date: ASAP

Type: Permanent

An experienced REGIONAL TECHNICAL SUPPORT SPECIALIST is required for permanent employment based in Cape Town (Western Cape region).

• To be the technical specialist for all types of machines and equipment across all machine types and brands in a designated region.
• To provide specialist technical mentorship, support, and assistance to customers, field service technicians and workshop staff in the region.
• To identify technical shortfalls in resource capability and report on these shortfalls to the operational management.
• To ensure that the quality of the machines, the work done by the technicians, and the processes followed are in line with company standards.
• To provide mentorship and practical experience to any apprentice allocated to the tech, and to keep record of all tasks completed required by the apprentice training program.
• Reports to the RGM with a dotted line to National Technical Manager
• Not assigned to do PDIs, breakdowns, or service and maintenance tasks

DUTIES & RESPONSIBILITIES:

Regional, on-site support

• Travel to sites within the region to support technicians with troubleshooting
• Travel to sites within the region to support customers & technicians with repair and quality assessments
• Travels to sites within the region to assist the local technician with difficult and challenging repairs on rental and customer units where necessary

Training and development

• Establish & maintain a safe work environment
• Transfer product knowledge and technical skills to the regional technicians
• Mentor technicians in resolving complicated faults

• Mentor technicians and cultivate positive attitudes to excel in the quality of their workmanship
• Create an environment in the region where the technicians are constantly learning and sharing their learnings and methodologies
• Compare the quality of work of each technician to the standard and report on the failing technicians for management to intervene
• Verify the quality of PDIs and paperwork submitted by the technicians, and provide mentorship where the standard is not maintained
• Identity technicians that are motivated to grow and learn, and report to the RGM and NTM
• Identify technicians that do not adhere to the standard and processes and report to the RGM and NTM

Technical quality improvements

• Make technical recommendations where incorrect methodology is applied when doing repairs
• Initiate mentoring sessions to impact and explore the recommendations with the regional technicians
• Ensure that service and repairs are carried out as per national quality standards
• Make technical recommendations for critical spare parts to be held in stock
• Identify suppliers that contribute positively to the growth of the business
• Understand the challenges the technicians are experiencing in their line of duty and submit recommendations to the RGM where possible, implement measure to assist the technician to enable him to complete his job requirements
• Observe technicians completing tasks in the workshop and in the field and recommend further training
• Perform QC as required to ensure OEM standards are upheld

Telephonic support & assistance

• Attend to incoming requests from customers and technicians in a courteous manner
• Assist technicians telephonically and remotely to diagnose and repair rental and customer units
• Perform post resolution follow ups with technicians

Fault analysis

• Analyze and identify faults on complicated repairs
• Analyze whether repairs are warranty related and advise accordingly
• Liaise with overseas manufactures in the event of complicated trouble shooting analysis
• Ensure that a repository system is developed for fault recording
• Analyze trends for ways to prevent future problems/breakdowns

EDUCATION, QUALIFICATION, EXPERIENCE & SKILLS:

• Matric /Grade 12
• Millwright or Auto Electrician Trade Qualification
• Min 5 years as a Technician (Maintenance and repairs on MEWPs, telehandlers or related equipment) +
• Min 5 years in Field Servic e (Technical field services, maintenance and repairs) +
• Min 3 years in Customer Service (Successfully guided and advised internal and external customers on technical services, maintenance and repairs)

SKILLS:

• Technical minded
• Trouble shooting analysis
• Problem solving
• Clear understanding of safety management and risk assessment
• A sound understanding of machinery hydraulics, engine mechanics, electrical, electronics and technical schematics
• Aerial work platforms (scissor lifts, boom lifts)
• Forklifts (electric, diesel, counterbalance)
• Telehandlers
• Cherry pickers and cranes (where applicable)
• All terrain and industrial lifting equipment

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#Regional

#TechnicalSupportSpecialist

#CapeTown

#WesternCape

#RentalHire

#CapitalEquipment

#Technician

#FieldService

#Millwright

#AutoElectrican

#MaterialHandling

#Training

APPLICATION INSTRUCTIONS

• We will ONLY consider applications from suitably experienced candidates that meet the requirements of this vacancy.

Offering standout service is the cornerstone of our brand, which is why every Jonsson Workwear customer is served brilliantly, always. We go to great lengths to ensure every encounter with our brand is exceptional, and that each customer's needs are met.To look after each of our customers and ensure they are connected with the workwear best suited to their requirements, they are assisted by our Customer Support. These individuals play a key role in understanding and adapting to our customers' exact needs, ensuring they are met with the efficiency and brilliance that best reflects our brand.To keep exceeding our customers' varied needs, our Heidelberg store seeks a driven, highly professional and customer-obsessed individual to join our team. As our in-store point of contact, you are presentable, well-spoken and professional, always prepared to go to great lengths to wow our customers, ensuring they are served with authentic consideration, charisma and obsession.The individual best suited to this role will be required to:Provide in-store exceptional customer service. Create new customer connections while strengthening existing partnerships to better understand each customer's requirements. Utilise your product knowledge to suggest solutions that meet and surpass customer's needs. Display the communication and interpersonal skills needed to effectively engage with customers and collaborate with colleagues. Ensure a smooth experience for customers, from recommending workwear solutions to processing their requests. Carry out all required tasks efficiently, maintaining accuracy with urgency. Follow up, follow through and fulfil your commitments, always. In line with Jonsson Workwear's commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged. #J-18808-Ljbffr

The Customer Support is responsible for the champion of owner’s relationship with the assigned portfolio.

Responsible for assisting daily administrative tasks by providing constant updates to Account Executives on both daily and urgent tasks. Coordinating with different departments including Design, Maintenance, Finance, listing and guest experience team to provide updated information and follow-ups.

Key Responsibilities:

● Be an owner advocate.

● Building relationships with property owners, through active communications regarding their investment performance, regulatory, policy, and operational changes.

● Ensure all communications related to assigned portfolio/market is responded within a timely fashion

o Phone calls: Answer within 3 phone rings or 2 minutes for any missed calls during business hours.

o Emails, Text, WhatsApp, WeChat: Respond within 5 minutes during working hours (9am - 9pm EST) or 12 hours outside of working hours.

o Internal communications: actively monitoring Slack & Internal Emails to respond within

▪ 2 minutes for urgent items

▪ 30 minutes for non-urgent items

▪ During the first 1 hour of the next scheduled shift for non-urgent items communicated outside office hours.

● Coordinate and follow-up on various day-to-day tasks including owner stays, quotes approvals, onboarding, and P&L reports.

● Proficient on various project management and online tools (eg. Clickup, Google Workspace, Breezeway etc.) and maintain client database (CRM) to ensure all information is correct and up to date.

● Collaborate with other departments to address owner requests and achieve the highest level of satisfaction.

● Cultivate trust and personal connections with owners to further understand their needs and identify opportunities.

● Manage and develop performance of direct reports.

● Actively communicate with internal team members and cultivate resources to support owner success.

● Respond to communications from current and prospective clients to develop strong, personal rapport and resolve concerns.

● Manage client-related tasks in our project management tool, ensuring timely progress and prioritization of pending tasks.

● Stay aware of company goals and strategies to ensure projects align with business priorities.

● Provide creative insights and solutions to address client/organizational challenges.

● Perform additional duties as assigned.

OH&S:

● Actively participate and contribute with the improvement of company procedures and processes.

● Follow all procedures and guidelines and applicable law and regulations.

● Promote a professional and cooperative working environment, based on mutual respect and trust.

● Promote safe behaviour in the workplace.

Administrative & Customer Support Specialist (ZR_23841_JOB) Administrative & Customer Support Specialist (ZR_23841_JOB)

1 week ago Be among the first 25 applicants

We are seeking a proactive and detail-oriented Administrative & Customer Support Specialist to assist with email communications and administrative tasks for a growing B2B-focused business. This is a remote, part-time role ideal for someone with strong written and spoken English communication skills, customer-facing experience, and the ability to think critically and work independently.

Job Highlights

• Hourly Rate : USD 5, the equivalent in your local currency
• Schedule : Monday to Friday, flexible within Eastern Standard Time business hours
• Work Arrangement : Work from home

Side note: Since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process

Key Responsibilities

• Respond to client and customer inquiries via email in a timely and professional manner
• Draft, organize, and manage email correspondence and follow-ups
• Support the business owner with day-to-day administrative tasks as assigned
• Maintain accurate and organized customer records
• Communicate clearly with buyers, store owners, and wholesale clients
• Understand business objectives and contribute to customer satisfaction and relationship management
• Identify ways to streamline processes or improve client communication based on ongoing direction

Requirements

• Must reside within or near the EST timezone (e.g., Eastern Europe, parts of Africa or South America)
• Excellent command of written and spoken English
• Previous experience in a customer-facing role, preferably in a B2B or wholesale environment
• Strong attention to detail and organizational skills
• Ability to take direction, think critically, and work independently without needing micromanagement
• Comfortable with remote communication and task management tools

Preferred Experience

• Working with US-based clients or customers
• Familiarity with wholesale or B2B sales cycles
• Experience supporting small business owners or entrepreneurs

Additional Notes

This role will start with 20 hours per week, with the potential to grow depending on the candidate’s ability to take on additional responsibilities and contribute effectively to the business. The ideal candidate is not just task-oriented but is also a problem-solver who takes initiative.

• Permanent work-from-home
• Immediate hiring
• Steady freelance job

Reminder:

Kindly apply directly to the link provided; you will be redirected to BruntWork’s Career Site. Complete the initial requirements, including the voice recording, pre-screening assessment, and technical check of your computer/device.

ZR_23841_JOB

Seniority level

• Seniority level Associate

Employment type

• Employment type Contract

Job function

• Job function Customer Service and Administrative
• Industries Administrative and Support Services

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Administrative & Customer Support Specialist (ZR_23841_JOB) Administrative & Customer Support Specialist (ZR_23841_JOB) 1 week ago Be among the first 25 applicants We are seeking a proactive and detail-oriented Administrative & Customer Support Specialist to assist with email communications and administrative tasks for a growing B2 B-focused business. This is a remote, part-time role ideal for someone with strong written and spoken English communication skills, customer-facing experience, and the ability to think critically and work independently. Job Highlights Hourly Rate : USD 5, the equivalent in your local currency Schedule : Monday to Friday, flexible within Eastern Standard Time business hours Work Arrangement : Work from home Side note: Since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process Key Responsibilities Respond to client and customer inquiries via email in a timely and professional manner Draft, organize, and manage email correspondence and follow-ups Support the business owner with day-to-day administrative tasks as assigned Maintain accurate and organized customer records Communicate clearly with buyers, store owners, and wholesale clients Understand business objectives and contribute to customer satisfaction and relationship management Identify ways to streamline processes or improve client communication based on ongoing direction Requirements Must reside within or near the EST timezone (e.g., Eastern Europe, parts of Africa or South America) Excellent command of written and spoken English Previous experience in a customer-facing role, preferably in a B2 B or wholesale environment Strong attention to detail and organizational skills Ability to take direction, think critically, and work independently without needing micromanagement Comfortable with remote communication and task management tools Preferred Experience Working with US-based clients or customers Familiarity with wholesale or B2 B sales cycles Experience supporting small business owners or entrepreneurs Additional Notes This role will start with 20 hours per week, with the potential to grow depending on the candidate’s ability to take on additional responsibilities and contribute effectively to the business. The ideal candidate is not just task-oriented but is also a problem-solver who takes initiative. Permanent work-from-home Immediate hiring Steady freelance job Reminder: Kindly apply directly to the link provided; you will be redirected to Brunt Work’s Career Site. Complete the initial requirements, including the voice recording, pre-screening assessment, and technical check of your computer/device. ZR_23841_JOB Seniority level Seniority level Associate Employment type Employment type Contract Job function Job function Customer Service and Administrative Industries Administrative and Support Services Referrals increase your chances of interviewing at Brunt Work by 2x Get notified about new Administrative Specialist jobs in South Africa . South Africa $15,600.00-$9,200.00 1 day ago Cape Town, Western Cape, South Africa 600.00- 800.00 4 days ago Remote Administrative Assistant – Operations & Research Focus Cape Town, Western Cape, South Africa $6 0.00- 800.00 4 days ago Johannesburg, Gauteng, South Africa 600.00- 800.00 1 week ago Johannesburg, Gauteng, South Africa 600.00- 800.00 4 days ago Remote Administrative Assistant – Operations & Research Focus Johannesburg, Gauteng, South Africa $6 0.00- 800.00 4 days ago Executive Assistant To Chief Executive Officer, Ignite Tech (Remote) - 100,000/year USD Cape Town, Western Cape, South Africa 600.00- 800.00 1 week ago Personal Assistant To Chief Executive Officer, Ignite Tech (Remote) - 100,000/year USD Johannesburg, Gauteng, South Africa 50.00- 50.00 4 days ago Johannesburg, Gauteng, South Africa 600.00- 800.00 1 month ago Cape Town, Western Cape, South Africa 600.00- 800.00 3 weeks ago Johannesburg, Gauteng, South Africa 2 months ago Pretoria, Gauteng, South Africa 6 days ago Pretoria, Gauteng, South Africa 5 days ago South Africa 9,000.00- 18,000.00 4 days ago Pretoria, Gauteng, South Africa 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

2 weeks ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

About Us

At TalentPop App, we believe customer support is more than just answering questions — it’s about building trust and connection. We’re on the lookout for friendly, thoughtful, and resourceful individuals who love helping others and want to grow their careers from the comfort of home.

What You’ll Do

• Connect with customers via chat, email, or phone to answer questions and resolve issues
• Assist with everything from product inquiries to order tracking and returns
• Deliver kind, clear, and helpful responses that leave a positive impression
• Stay up-to-date with product knowledge and support practices to consistently offer high-quality service
  
  

What We Offer

• Competitive pay with annual performance-based increases
• Paid time off so you can take care of yourself
• Comprehensive health stipend
• Holiday bonuses to show appreciation for your hard work
• A fully remote work setup — no commuting, ever
• Opportunities for growth and advancement as we continue to expand
  
  

What We’re Looking For

• Excellent English communication skills (both written and spoken)
• At least 1 year of customer service experience (especially in e-commerce or remote support)
• Experience with platforms like Zendesk, Gorgias, or Shopify (or a fast learner!)
• Patient, empathetic, and responsible problem-solver
• Enjoys being part of a team and takes pride in a job well done
  
  

What You’ll Need To Work From Home

• Your own computer or laptop (i5 processor or equivalent preferred)
• A reliable internet connection (minimum of 15 Mbps upload/download speed)
  
  

READY TO JOIN US?

If you're passionate about making someone’s day better and want to be part of a supportive, remote-first team, we’d love to hear from you. Apply now and let’s grow together!

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries IT Services and IT Consulting

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Cape Town (Southern Suburbs)

A fast-growing technology company is seeking a proactive and solutions-focused Customer Support Manager to lead and scale their support function.

This role exists to ensure customers consistently receive timely, effective, and friendly assistance, while balancing excellent service with operational efficiency. The Customer Support Manager will be responsible for motivating, supporting, and developing a high-performing team, refining processes, and driving collaboration across departments to elevate the overall customer experience.

Duties And Responsibilities

• Recruit, train, and mentor a high-performing customer support team.
• Set clear performance expectations and conduct regular KPI evaluations.
• Foster a culture of accountability, learning, and customer-centricity while maintaining a positive team culture.
• Oversee day-to-day customer support operations, including queue management, SLAs, and ticket escalations.
• Oversee and maintain help desk systems and knowledge bases.
• Analyse support metrics and customer feedback to identify areas for improvement.
• Monitor and enhance support quality through audits, reviews, and coaching.
• Drive initiatives to improve customer satisfaction and first-contact resolution rates.
• Ensure complex or high-priority customer issues are owned and resolved.
• Work closely with Sales, Finance, and Customer Success teams to communicate customer issues and feedback.
• Coordinate with marketing and training teams to deliver support-related content (FAQs, tutorials, etc.).
• Identify opportunities for automation and process improvements to reduce response time and increase efficiency.
• Champion the use of AI, bots, or chat tools to enhance the support experience.
  
  
  

Requirements

• 3-5+ years in a customer support leadership role, ideally in SaaS, tech, or service-based companies.
• Strong people management skills with a passion for coaching and team development.
• Strong understanding of customer support metrics and tools.
• Excellent communication, problem-solving, and conflict-resolution abilities.
• Calm and focused under pressure, especially in a fast-paced, tech-driven environment.
• Confident working independently, managing multiple projects and priorities.
• Passion for creating positive customer experiences.
• Experience with CRM/helpdesk software (ideally HubSpot) is a plus.
  

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