215 Regional Management Positions jobs in South Africa

Job Summary:

To manage operational efficiencies and achieve client / customer objectives in areas of responsibility.

Key Responsibilities and Deliverables:

Achievement of sales targets

• Identify sales targets per channel per month and draw up quarterly project plan as to how these targets will be achieved
• Manage and track implementation of project plan (revising the plan based on client feedback as required)
• Liaise with buyers to achieve targets
• Provide feedback to clients
• Manage Promotional Activities
• Manage new innovations
• Manage out-of-stocks
• Manage Forward Share
• Minimise credit notes

Effective operational management

• Ensure adherence to call cycle
• Ensure effective time management when visiting stores (appropriate to store profile)
• Ensure stock availability
• Ensure shelf health (including stock-on-shelf; PI labels; removal of damaged and expired stock, as well as general hygiene of shelf)
• Adhere to specific Returns Management policies (per client)
• Implement promotional schedules
• Ensure a good working relationship between field staff and store management
• Update Strike Action Plan (biannually)

Effective budget and financial management (as required by Business Unit)

• Compile annual budget (per Business Unit) using previous Business Unit financial performance information
• Submit budget to relevant manager for review and sign-off
• Analyze monthly departmental budgeting and accounting reports and identify and control variances
• Take appropriate action to ensure adherence to expense budgets
• Prepare and compile budget reports (monthly)
• Continually seek new ways to improve efficiencies and decrease expenditure
• Ensure compliance to relevant policies and procedures
• Proactively seek to identify and manage risk
• Release / authorize orders

Effective knowledge sharing (including management of field intelligence)

• Be alert to competitor activity and potential tenders
• Compile Field Intelligence reports and submit to manager
• Update clients on competitor activity
• Ensure effective communication of information to Field Force

Effective client and customer relationship management

• Proactively build relationships with clients and customers and ensure they are kept informed
• Ensure prompt problem solving

Effective administration and asset management

• Ensure accurate salary input and monitor and control expense claims
• Ensure scorecard compliance
• Ensure effective management appraisals (C BAND and up)
• Ensure effective leave management and administration
• Conduct HR audits
• Conduct Financial audits
• Check and monitor assets and ensure updated asset register (monthly)
• Conduct disciplinary hearings as required
• In the regions, ensure office hygiene and equipment are maintained

Effective people management

• Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management:

• Recruitment

• Induction
• Development
• Remuneration and Rewards
• Performance Management
• Career path and succession planning
• On-the-job training, coaching & mentoring

• Staff wellbeing

• Manage Employment Equity targets

• Ensure appropriate levels of management and accountability
• Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative
• Ensure effective knowledge sharing

Effective teamwork and self-management

• Actively and consistently maintain high standards of professionalism in all aspects of personal presentation and delivery
• Apply knowledge of the organizational systems, structures, policies and procedures to achieve results
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Provide appropriate resolution for tasks or deadlines not met
• Support and drive the business' core values
• Maintain a positive attitude
• Respond openly to feedback
• Take ownership for driving own career development

Key Competencies

Transformative leadership

Judgement & decision making

Emotional maturity

Coaching & development of others

Team leadership

Impact & influence

Critical thinking

Organisational awareness

Analysis & problem solving

Establishing networks

Industry & business awareness

Service excellence

• Relevant Diploma or Degree at NQF level 7
• 6 - 7 years' relevant experience in FMCG or sales environment

CAREER OPPORTUNITY

This career opportunity is available at Santam Broker Solutions for the Regional Manager of the Boland area.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Translates and communicates implications of corporate vision for own area
• Creates a purpose or vision for their part of the organization that supports larger organizational goals and provides unique insight into this part of the organization
• Develops annual business plan and secures resources necessary to achieve identified objectives consistently with appropriate consideration of medium-term requirements
• Scans the external environment to identify and take advantage of immediate business opportunities to improve results within defined area of responsibility
• Identifies people and organizational requirements to enable achievement of short to medium term business plan results
• Creates a positive organizational climate to energize direct reports to minimize turnover, absenteeism, labour disputes, and other work disruption and maximize productivity of employees
• Provides periodic reports on performance against plan and progress on key results. Adjusts plan and resource allocation in line with changed priorities
• Represents/reports customer viewpoint upward to the larger organization
• Development of critical skills and capabilities

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Translates and communicates implications of corporate vision for own area
• Creates a purpose or vision for their part of the organization that supports larger organizational goals and provides unique insight into this part of the organization
• Develops annual business plan and secures resources necessary to achieve identified objectives consistently with appropriate consideration of medium-term requirements
• Scans the external environment to identify and take advantage of immediate business opportunities to improve results within defined area of responsibility
• Identifies people and organizational requirements to enable achievement of short to medium term business plan results
• Creates a positive organizational climate to energize direct reports to minimize turnover, absenteeism, labour disputes, and other work disruption and maximize productivity of employees
• Provides periodic reports on performance against plan and progress on key results. Adjusts plan and resource allocation in line with changed priorities
• Represents/reports customer viewpoint upward to the larger organization
• Development of critical skills and capabilities

Qualifications And Experience

• B. Comm/similar or relevant insurance-related qualification
• 10 years' experience in the insurance Industry
• People management experience
• Experience in managing underwriting performance, growth and sustainability.

Knowledge And Skills

• Outstanding communication, presentation and leadership skills.
• Sharp analytical and problem-solving skills.
• People management skills
• Ability to influence and negotiate

PERSONAL ATTRIBUTES

• Driving strategy
• Commercial orientation
• Client focus
• Enabling innovation
• Change leadership
• Talent enablement
• Decision making
• Continuous learning
• Emotional intelligence
• Team-focused leadership
• Sales orientation

About Us
Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career—apply now and be part of a company that's shaping the future of insurance. This is Freedom

Job Summary:

To manage operational efficiencies and achieve client / customer objectives in areas of responsibility.

Key Responsibilities and Deliverables:

• Achievement of sales targets
• Identify sales targets per channel per month and draw up quarterly project plan as to how these targets will be achieved
• Manage and track implementation of project plan (revising the plan based on client feedback as required)
• Liaise with buyers to achieve targets
• Provide feedback to clients
• Manage Promotional Activities
• Manage new innovations
• Manage out-of-stocks
• Manage Forward Share
• Minimise credit notes

Effective operational management

• Ensure adherence to call cycle
• Ensure effective time management when visiting stores (appropriate to store profile)
• Ensure stock availability
• Ensure shelf health (including stock-on-shelf; PI labels; removal of damaged and expired stock, as well as general hygiene of shelf)
• Adhere to specific Returns Management policies (per client)
• Implement promotional schedules
• Ensure a good working relationship between field staff and store management
• Update Strike Action Plan (biannually)

Effective people management

• Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management:
• Recruitment
• Induction
• Development
• Remuneration and Rewards
• Performance Management
• Career path and succession planning
• On-the-job training, coaching & mentoring
• Staff wellbeing
• Manage Employment Equity targets
• Ensure appropriate levels of management and accountability
• Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative
• Ensure effective knowledge sharing

Effective budget and financial management (as required by Business Unit)

• Compile annual budget (per Business Unit) using previous business unit financial performance information
• Submit budget to relevant manager for review and sign-off
• Analyze monthly departmental budgeting and accounting reports and identify and control variances
• Take appropriate action to ensure adherence to expense budgets
• Prepare and compile budget reports (monthly)
• Continually seek new ways to improve efficiencies and decrease expenditure
• Ensure compliance to relevant policies and procedures
• Proactively seek to identify and manage risk
• Release / authorize orders

Effective knowledge sharing (including management of field intelligence)

• Be alert to competitor activity and potential tenders
• Compile Field Intelligence reports and submit to BU Manager
• Update clients on competitor activity
• Ensure effective communication of information to Field Force

Effective client and customer relationship management

• Proactively build relationships with clients and customers and ensure they are kept informed
• Ensure prompt problem solving

Effective administration and asset management

• Ensure accurate salary input and monitor and control expense claims
• Ensure scorecard compliance
• Ensure effective management appraisals (C BAND and up)
• Ensure effective leave management and administration
• Conduct HR audits
• Conduct Financial audits
• Check and monitor assets and ensure updated asset register (monthly)
• Conduct disciplinary hearings as required
• In the regions, ensure office hygiene and equipment are maintained

Effective teamwork and self-management

• Actively and consistently maintain high standards of professionalism in all aspects of personal presentation and delivery
• Apply knowledge of the organizational systems, structures, policies and procedures to achieve results
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Provide appropriate resolution for tasks or deadlines not met
• Support and drive the business' core values
• Maintain a positive attitude
• Respond openly to feedback
• Take ownership for driving own career development

Requirements

• 5 – 6 years' relevant experience in FMCG or sales environment|5|Essential / Minimum|0-5 years|
• Relevant Diploma or Degree at NQF level 7
• Strategic thinker and analytical skills
• Ability to influence and motivate others
• Excellent leadership
• Good business and financial acumen

Responsibilities
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that's just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let's reach for the stars.

We have an amazing opportunity for a
Regional Manager (Mobile)
to be based in
Northen Cape
. Do you think you have what it takes to be our newest Purple Star?

With Hollywoodbets You Will
Innovate
and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace
challenges and the thrill of working in a vibrant and fast-paced industry.

Grow
with our development plans and culture that allows you to further your career.

You Bring

• Valid driver's license minimum of 1 year.
• Management (minimum of 2 years' experience).
• Computer literacy (MS Word, Excel, PowerPoint, MS Outlook).

A Bonus To Have

• A relevant Diploma/Degree.
• Project Management experience.

What You'll Do For The Brand

• Develop and implement a regional strategy to attain forecasted growth and ensure regional targets for mobile betting are met.
• Generate sales by identifying new business opportunities.
• Identifying customer groups and actively implementing regional marketing campaigns to increase the mobile customer base.
• Conduct frequent market trend research and analysis (SWOT) to influence strategy.
• Working closely with the Marketing team to manage the execution of mobile betting marketing campaigns involving a variety of bet types, customer groups, and products.
• Manage relationships with regional Top of Voucher distributors.
• Managing internal and external stakeholder relations and negotiating contracts.
• Responsible for staff management of the mobile department, setting direction/targets, conducting performance reviews, and conducting the day-to-day people management functions such as salaries, overtime, shortages, IR functions, etc.
• Manage efficiencies in the mobile department and enhance department workflow processes.
• Management of operation costs.
• Work closely with the contact center, which includes the mobile customer helpline as well as FICA/deposits/withdrawals to ensure that new customers are signed up and serviced appropriately.
• Support the implementation of CSI/ESD projects as a strategy.
• Daily Reports.
• Ad hoc duties.

What You'll Bring To The Team

• Stay ahead of industry trends with regular competitor analysis.
• Lead, develop, and motivate teams with clear direction and communication.
• Identify root causes, anticipate challenges, and implement effective solutions.
• Take ownership, deliver results, and proactively address issues.
• Plan budgets, manage expenses, and drive profitability.
• Oversee projects with structured planning and execution.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Basic understanding of betting operations and processes.

So, are you ready to level up, learn, and perform at your best? Apply now

Please note that only applicants who meet the stipulated minimum requirements will be considered.

A well-established financial services investment business is seeking to appoint a Regional Manager

To manage the regional office operations while directly originating, assessing, structuring, and implementing investment transactions

Experience / Skills required:

• Minimum 5 years' experience in investment analysis, deal structuring, or corporate finance.
• Proven experience in SME funding, venture capital, or development finance.
• Strong understanding of financial modelling, valuation, and credit risk analysis.
• Exposure to legal and transaction documentation (Shareholders Agreements, SPAs, etc.).
• Demonstrated ability to originate and close transactions independently.
• Experience engaging with government and development stakeholders preferred.

Qualification:

• Bachelor's degree in Finance, Accounting, Economics, Investment Management, or related field.
• Postgraduate qualification (e.g., Honours, CFA Level 1, MBA) advantageous.

Please note that if you have not received a response within 14 days of submitting your application that your application was unsuccessful.

However, please keep a lookout on our website, for available positions which may be inline with your career aspirations.

For more information please contact:

Audra King

Job Description

To manage a sales team for specific regions to ensure maximum book growth

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Commercial Projects and Operations (Bloemfontein), you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.

• Achievement of net profit growth for Group
• Achieve revenue targets by either growing a portfolio of existing clients (optimising revenue opportunities) or by acquiring new clients.
• Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
• Manage existing clients and grow portfolio through making contact and generating leads
• Manage the growth of active customer Account Base to increase client base
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales team targets
• Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
• Comply with governance in terms of legislative and audit requirements
• Coordinate and facilitate all approved strategic projects.
• Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team
• Research Market positioning and develop and optimise market intelligence, new business management, advances and management reporting
• Plan and execute campaigns successfully and on schedule. Set standards and benchmarks for measuring successful campaign execution
• Monitor costs / benefits per campaign/channel. Maintain operational accountability for all campaign execution
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
• Manage own development to increase own competencies
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies

You will be an ideal candidate if you:

• Relevant Degree.
• 3 – 4 year's relevant relationship management experience.
• 4 years in the financial / banking sector.

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Sales driven
• Thrive in a collaborative environment
• Client-centric

Apply now if you are interested in taking the next step. We look forward to engaging with you

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

16/10/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Branches: Thembalethu Square (George), Mossel Bay Mall, and Queens Mall (Oudtshoorn) and all future rollouts in the region.

ROLE DESCRIPTION

The main accountabilities are to manage and control risk within acceptable levels, ensure financial exposure is kept at acceptable levels, the achievement of sales targets, manage stock, staff, company compliance within the store, ensure training completion, conduct regular store audits, frequent travel, ensure customer satisfaction and manage the reporting tools.

Key Performance Areas:

1. STORE SALES MANAGEMENT

· Drive sales daily to ensure that store targets are met;

· Track performance of the various store functions and ensure achievement of sales and operational targets;

· Monitor and support delivery of sales strategy implementation;

· Ensure professionalism of service/sales delivery through the stores;

· Ensure that sales processes are being followed by your teams;

· Sales performance management with all employees within the portfolio.

· Issue monthly target letters to all employees in alignment with company targets and deficits;

· Sales and performance reporting to management;

· Incentive programs to promote sales motivation within stores;

· Maintain good staff moral and store atmosphere to create a successful and vibrant sales culture;

1. CUSTOMER SERVICE

· Manage, track and resolve customer complaints when required;

· Maintain and ensure optimum customer service and relationships within stores;

· Manage escalations in liaison with branch managers;

· Drive initiatives and training in stores to improve overall customer service;

1. STOCK MANAGEMENT

· Stock management in liaison with branch managers

· Stock on hand reporting

· IBT Management in liaison with stock department

· Ensure aging stock procedures are being followed

· Ensure that stock management processes are being followed

· Ensure that accessories stock processes are being followed

· Ensure all stock are always secured in time delayed safe

· Stock audits as per store visits according to monthly roster

· Ensure that managers are conducting all relevant stock takes and meeting deadlines.

1. STAFF MANAGEMENT

· Ensure adequate staff quota in each store along with HR

· Assist with registration of new staff for various access

· Managing performance with all employees as per Feathercom criteria

· Manage staff professionally, in line with the code of conduct

· Motivating and up-skilling staff

· Conduct one-on-ones with employees to resolve conflict as and when required.

1. HR

· Report HR irregularities along with the branch manager

· Conduct investigations on any irregularities in line with the company code of conduct and disciplinary code.

· Ensure that disciplinary action is taken when needed as per the company disciplinary code.

· Present evidence as the complainant in disciplinary enquiries.

· Prepare line managers as the complainant in disciplinary enquiries.

· Conduct regular one-on-one sessions with all staff

· CCMA representation along with the HR.

1. TRAINING

· Management training requirements in liaison with the training department

· Identify employee training requirements to ensure that training gaps are closed

· Assist the training department with up-skilling staff.

· Conduct and assist with system related advice / trainings for staff

· Manage new training assessment deadlines in liaison with the training department

· Training communications along with the training department

· Sales techniques training

· Ensure that policy and procedures training is conducted

· Ensure that product and service training is conducted

1. STORE OPERATIONS

· Check surveillance daily to ensure store is running to standard

· Routine store audits and report back any variances and file.

· Manage MVC requirements

· Ensure that monthly rosters are uploaded on Zoho people before the start of each month;

· Ensure BVS, mandate and paperless compliance

· Ensure that banking procedures are followed and that deadlines are met;

· Ensure that daily scrums, briefings, and trainings are taking place.

· Ensure that all required daily/monthly checklists are completed

· Check and manage staff rosters

· Report store irregularities

· Manage store open orders

1. PROFILE / ACCESS MANAGEMENT

· CRM, NGCRM, CMSS, ARIA, and all other applicable applications

· E-mail access and X Number

· BVS and Paperless access

· XRS management

· Sekulula management

· Hierarchy Management

· Assist with e-centive management

1. HEALTH AND SAFETY PROCEDURES

· Ensure that all health and safety policies and procedures are being followed

· Ensure that training on all the above policies and procedures are conducted with staff in liaison with the H&S chairperson and training department.

· Ensure that health and safety representatives duties are fulfilled

· Ensure that fire fighters and first aiders duties are fulfilled at store.

· Risk management in relation to health and safety

· Identify potential hazards and major incidents which could lead to occupational injury / disease, in conjunction with employees and compliance officers.

· Continuous health and safety training on various policies and procedures in liaison with the training department

· Participate and represent staff at health and safety meetings.

· Keep up to date with the latest health and safety legislative requirements

1. GENERAL

· Attend all Telkom trainings and operational meetings as required.

· Ensuring managers meet deadlines set by head office & Telkom.

· Ensure continuous improvements in various business operations.

· Ensure that cost-effective solutions are provided to maintain business efficiency.

Minimum Requirements:

· Valid drivers licence and reliable vehicle

· Tertiary qualification (advantageous)

· 3 years or more experience in a management position within a retail or customer/sales focused industry

· Proficiency in Microsoft Office and CRM systems.

· Technical knowledge about telecoms industry and trends.

· Passionate about customer service, sales, development and revenue growth.

· Excellent communication and presentation skills

· Proven ability to multi-site manage in a fast paced, high-volume environment

· Flexibility in relation to travel according to business needs

Fully bilingual (English and Afrikaans)

Job Types: Full-time, Permanent

Work Location: In person

1. Operational Oversight

2. Ensure all stores within the region adhere to company operational standards.

3. Conduct regular store visits to audit compliance, visual merchandising, and customer service quality.

4. Monitor stock levels, shrinkage, and product availability across stores.

5. Sales & Performance Management

6. Set and monitor regional sales targets and KPIs.

7. Analyze sales reports and identify opportunities for growth.

8. Implement strategies to maximize profitability and minimize costs.

9. People Management

10. Recruit, train, and manage Store Managers and support their teams.

11. Conduct performance reviews and develop improvement plans.
12. Foster a high-performance, customer-focused culture.

13. Ensure proper succession planning and staff development.

14. Customer Service

15. Ensure exceptional customer experience is delivered consistently across all stores.

16. Handle escalated customer complaints or issues where necessary.

17. Marketing & Promotions

18. Support the execution of national marketing campaigns at store level.

19. Monitor and assess the effectiveness of local promotions and campaigns.

20. Reporting

21. Submit weekly and monthly operational, sales, and HR reports to head office.

22. Provide feedback and insights to help shape business strategy.

QUALIFICATIONS/ EXPERIENCE

• 5+ years experience in retail, with at least 2 years in a multi-store or regional management role.

• Proven track record of achieving sales targets and leading large teams.

• Diploma or Degree in Retail Management, Business Administration, or related field.

• Additional certifications in leadership or customer experience are a plus.
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Analytical and strategic thinking
• Problem-solving and decision-making ability
• Strong customer orientation
• Ability to travel frequently between stores

Regional Manager with Insurance background

• Degree in Commerce, Sciences, Business Administration, Finance / equivalent or studying to towards the mentioned
• Graduate calibre with 10 years+ short term insurance industry experience
• Proven experience in leading and managing teams
• Previous experience in senior management role
• Proven experience with brokerages, and a strong market profile a distinct advantage
• FAIS compliant
• KI/RE1 — or able to achieve this in a short space of time.
• RE 5 Product

• 23.9ab

• Oversee that new and existing portfolios are analysed and evaluated effectively to achieve agreed levels of underwriting performance.

• Progress the sales and underwriting strategy and business plan for the Region that will establish the business unit as a centre of excellence for sales and underwriting execution.
• Ensure that all monthly processes and production of management reports for the region are completed and well managed.
• Deliver a targeted underwriting profit coupled to targeted growth across the Region.
• Ensure optimisation of sales and underwriting related activities across the Region by building a robust sales and underwriting strategy and executing on it.
• Manage and measure all activities through deploying best of breed practices coupled to learning and development of staff.
• Driving the development of new broker relationships and the management of existing broker relationships across the Region.
• Implementation of effective and efficient business processes to deliver a better customer service and reduce expenses within the business unit.
• Influence current and future sales and underwriting strategies.
• Drive the culture to optimise performance
• Track and manage expenses and expense ratio, regional as well as individual costs per staff member, i.e. cellphones, fuel etc
• Ensure alignment between marketing initiatives through prioritisation of sales initiatives.
• Influence the decisions around the development of sales channels by participating in decisions around new and current channels
• Report on variances for the utilisation and establishment of sales and underwriting performance measurements to the appropriate leadership structures
• Cultivate a customer centric culture through continuous communication of a customer service strategy to ensure customer orientation and focus across the Region
• Conduct in-depth investigations, where recurring issues are identified that relate to the sales or underwriting performance to ensure that corrective and preventative measures are put in place.
• Ensure sales and underwriting planning is linked to optimal customer experience.
• Set, optimise and align governance framework to ensure alignment to strategy and optimal customer experience.