13 Referral Coordinator jobs in South Africa

Overview

Our Client in the Healthcare Industry is seeking a Patient Services Manager to join their team. The successful incumbent will be responsible for the management and co-ordination of patient services resources, processes and operations.

Minimum Requirements

• Grade 12 / Matric
• Relevant Nursing qualification, preferably Degree or Diploma as a registered nurse with proven Case Management and Coding Experience
• 5 years of relevant private healthcare industry and people management experience
• Current registration with the relevant professional/regulatory body
• Understanding the private healthcare industry, its challenges and role players would be an advantage
• Understanding the basic financial principles (i.e., budgets, credit management, planning)
• Driver’s license and ability to travel

Job Responsibilities

Ensure effective quality management and customer care:

• Monitoring and improving quality metrics
• Managing data integrity and compliance to the company's working procedures
• Developing and maintaining relationships with stakeholders

Ensure effective people management:

• Demonstrating visible leadership skills in respect of the company's values, operating models and strategies to support diversity and transformation
• Actively leading meetings and ensuring participation of all members to ensure ISO compliance
• Ensuring quality staff members are recruited to fill approved vacancies following the company’s transformation objectives
• Providing direction and inspiration to ensure staff are motivated and productive
• Managing and reviewing training plans that are compliant to the company's WSP requirements to enable talent development
• Managing the performance of staff through the performance improvement process
• Ensuring all transactional processing is complete to provide employee compensation and benefits
• Ensuring productive working relationships are supported with minimum IR issues
• Ensuring all exit interviews are conducted to ensure the retention of staff
• Managing people in a manner that respects diversity and ensures a fair work-life balance to ensure employee wellness

Ensure effective and accurate billing:

• Driving the accurate and timely billing process to ensure DSO and Shaka targets are achieved
• Managing the bill auditing process to achieve accurate billing data
• Ensuring compliance with the clinical code of conduct to ensure the accurate interpretation of a patient event

Ensure effective interpretation and application of contracts and funder rules:

• Managing the admissions department to ensure that they comply with the funder rules
• Managing the collection of outstanding co-payments from patients
• Reducing and managing the risk associated with RSRT’s by making recommendations regarding patient-based data

Facilitating effective cash flow management:

• Implementing processes from pre-admission to submission of an account to ensure DSO targets are achieved
• Implementing cash management processes to prevent losses

Ensure effective operational capabilities:

• Managing and implementing business plans to ensure optimal functioning

Governance and risk management:

• Preparing and ensuring sound audit compliance to achieve optimum business ethics
• Participating and developing action plans within the risk management teams to implement the correct controls
• Support tip-off investigations

Key Competencies / Skills:

• Computer proficiency
• Problem-solving, analysis, and judgement
• Engaging diversity
• Verbal and written communication and presentation
• Excellence orientation
• Building relationships
• Customer responsiveness
• Organisational awareness
• Ethical behaviour

A vacancy exists for a Patient Services Manager , based at Life Fourways Hospital , reporting to Belinda De Meyer, Finance & Admin Manager. The successful candidate will be responsible for the management and coordination of patient services resources, processes and operations to achieve the quality, growth and people objectives in order to ensure the optimization of the hospitals profitability.

Function Patient services Facility Life Fourways Hospital Position Patient Services Manager Introduction

A vacancy exists for a Patient Services Manager , based at Life Fourways Hospital , reporting to Belinda De Meyer, Finance & Admin Manager. The successful candidate will be responsible for the management and coordination of patient services resources, processes and operations to achieve the quality, growth and people objectives in order to ensure the optimization of the hospitals profitability.

Ensure effective quality management and customer care by

• Monitoring and improving quality metrics
• Managing data integrity and compliance to Life working procedures
• Developing and maintaining relationships with stakeholders

Ensure effective people management by

• Demonstrating visible leadership skills in respect of Life values, operating models and strategies in order to support diversity and transformation
• Actively leading meetings and ensure participation of all members in order to ensure ISO compliance
• Ensuring quality staff members are recruited to fill approved vacancies in accordance with the company’s transformation objectives
• Providing direction and inspiration to ensure staff are motivated and productive
• Managing and reviewing training plans that are compliant to Life’s WSP requirements in order to enable talent development
• Managing the performance of staff through the performance improvement process
• Ensuring all transactional processing is complete in order to provide employee compensation and benefits
• Ensuring productive working relationships are supported with minimum IR issues
• Ensuring all exit interviews are conducted in order to ensure the retention of staff
• Managing people in a manner that respects diversity and ensures a fair work-life balance to ensure employee wellness

Ensure effective and accurate billing by

• Driving the accurate and timeous billing process to ensure DSO and Shaka targets are achieved
• Managing the bill auditing process in order to achieve accurate billing data
• Ensuring compliance with the clinical code of conduct to ensure the accurate interpretation of a patient event

Ensure effective interpretation & application of contracts and funder rules by

• Managing the admissions department to ensure that they comply with the funder rules
• Managing the collection of outstanding co-payments from patients
• Reducing and managing the risk associated with RSRT’s by making recommendations regarding patient based data

Facilitating effective cash flow management by

• Implementing processes from pre-admission to submission of an account in order to ensure DSO targets are achieved
• Implementing cash management processes to prevent losses

Ensure effective operational capabilities by

• Managing and implementing PS business plans in order to ensure optimal functioning

Governance and risk management

• Preparing and ensuring sound audit compliances to achieve optimum business ethics
• Participating and developing action plans within the risk management teams to appropriate the correct controls
• Support tip-off investigations

• Diploma or degree in Nursing, Physiotherapy, Clinical Associates, Paramedics as Critical Care Assistants or Emergency Care Practitioners or any other qualification that covers Anatomy, Physiology, Pathophysiology and Microbiology as foundational courses.
• Case Management and Coding Experience
• Minimum of five years relevant private healthcare industry and proven leadership, change and people management experience
• Current registration with the relevant professional / regulatory body (SANC)
• Understanding of the private healthcare industry, its challenges and role players would be an advantage including an understanding of relevant and current legislation as well as the knowledge or ability to learn medical terminology, CPT/ICD coding, technical and clinical concepts and patient services business processes
• Understanding of basic financial principles (i.e. budgets, credit management, planning)
• Computer proficiency
• Driver’s license and ability to travel

• Problem-solving, analysis and judgement
• Resilience
• Engaging diversity
• Verbal & written communication and presentation
• Influencing
• Drive & energy
• Excellence orientation
• Ethical behaviour
• Building relationships
• Customer responsiveness
• Organisational awareness
• Leading my example (Key for Managers)
• Motivating and developing people (Key for Managers)

Internal applicants - Before making an application, you are requested to discuss your application with your line manager.External candidates will also be considered.

Explore our vacancies and find the right opportunity for you. Download the application form and email to the relevant contact person specified in the job advertisement.

Life Healthcare is an Equal Opportunity Employer.

Thank you for your interest in this opportunity. Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within two weeks of the closing date of this advert, should consider their application as unsuccessful.

Patient Services Manager
Location: South Africa
Type: Permanent | Healthcare Management

Lead patient services. Drive operational excellence.
This is a high-impact role for a clinical leader with strong operational acumen and a passion for healthcare service delivery. You’ll manage all aspects of patient services, from admissions and billing to compliance and stakeholder engagement — ensuring the highest standards of care and business performance.

About the Role

You’ll lead and coordinate patient services operations to support quality, compliance, people development, and financial performance. Your leadership will ensure that billing processes are accurate, staff are well-managed, and healthcare regulations are followed — all while driving continuous improvement and transformation.

What You’ll Do

• Lead patient admissions, billing, and case management teams

• Ensure compliance with funder rules, audit protocols, and clinical coding standards

• Champion customer care and improve service quality metrics

• Drive recruitment, performance management, and staff training

• Manage stakeholder relationships and internal communications

• Monitor cash flow, billing accuracy, and account submission

• Participate in governance, audit, and risk management initiatives

What You Bring

• Nursing qualification (Registered Nurse – Degree or Diploma)

• Minimum 5 years' experience in private healthcare, with leadership exposure

• Case management and coding experience required

• Knowledge of healthcare funders, policies, and patient services processes

• Strong understanding of financial principles and billing cycles

• Proficient in Microsoft Office; understanding of ICD/CPT coding an advantage

• Valid driver’s licence and willingness to travel

What Success Looks Like

• Streamlined patient services operations and accurate billing

• Strong audit outcomes and minimal compliance issues

• High staff engagement and development

• Improved patient experience and stakeholder satisfaction

Overview

Our Client in the Healthcare Industry is seeking a Patient Services Manager to join their team. The successful incumbent will be responsible for the management and co-ordination of patient services resources, processes and operations.

Minimum Requirements

• Grade 12 / Matric
• Relevant Nursing qualification, preferably Degree or Diploma as a registered nurse with proven Case Management and Coding Experience
• 5 years of relevant private healthcare industry and people management experience
• Current registration with the relevant professional/regulatory body
• Understanding the private healthcare industry, its challenges and role players would be an advantage
• Understanding the basic financial principles (i.e., budgets, credit management, planning)
• Driver’s license and ability to travel

Job Responsibilities

Ensure effective quality management and customer care:

• Monitoring and improving quality metrics
• Managing data integrity and compliance to the company's working procedures
• Developing and maintaining relationships with stakeholders

Ensure effective people management:

• Demonstrating visible leadership skills in respect of the company's values, operating models and strategies to support diversity and transformation
• Actively leading meetings and ensuring participation of all members to ensure ISO compliance
• Ensuring quality staff members are recruited to fill approved vacancies following the company’s transformation objectives
• Providing direction and inspiration to ensure staff are motivated and productive
• Managing and reviewing training plans that are compliant to the company's WSP requirements to enable talent development
• Managing the performance of staff through the performance improvement process
• Ensuring all transactional processing is complete to provide employee compensation and benefits
• Ensuring productive working relationships are supported with minimum IR issues
• Ensuring all exit interviews are conducted to ensure the retention of staff
• Managing people in a manner that respects diversity and ensures a fair work-life balance to ensure employee wellness

Ensure effective and accurate billing:

• Driving the accurate and timely billing process to ensure DSO and Shaka targets are achieved
• Managing the bill auditing process to achieve accurate billing data
• Ensuring compliance with the clinical code of conduct to ensure the accurate interpretation of a patient event

Ensure effective interpretation and application of contracts and funder rules:

• Managing the admissions department to ensure that they comply with the funder rules
• Managing the collection of outstanding co-payments from patients
• Reducing and managing the risk associated with RSRT’s by making recommendations regarding patient-based data

Facilitating effective cash flow management:

• Implementing processes from pre-admission to submission of an account to ensure DSO targets are achieved
• Implementing cash management processes to prevent losses

Ensure effective operational capabilities:

• Managing and implementing business plans to ensure optimal functioning

Governance and risk management:

• Preparing and ensuring sound audit compliance to achieve optimum business ethics
• Participating and developing action plans within the risk management teams to implement the correct controls
• Support tip-off investigations

Key Competencies / Skills:

• Computer proficiency
• Problem-solving, analysis, and judgement
• Engaging diversity
• Verbal and written communication and presentation
• Excellence orientation
• Building relationships
• Customer responsiveness
• Organisational awareness
• Ethical behaviour