17 Recovery Agent jobs in South Africa

Minimum Requirements:

• Presentable and professional individual (female preferred)
• Excellent business English proficiency
• Bachelor of Laws (LLB) Degree completed, and admitted as an Attorney a must
• 1 to 2 years post admission experience a must, specifically in High Court & Magistrate’s Court Litigation and Debt Collection a must
• Sectional Title Levy Collections experience highly preferred
• Fully independently functional in full Debt Collection and related Litigation matters
• Good knowledge of applicable legislation in respect of Debt Collection and Sectional Title levy collections
• Computer literate in MS Office, Caselines, Court Online and Practice Management systems
• Valid driver’s license and own vehicle
• Stable employment record and contactable references
• Residing with daily commuting distance from Edenvale
• To start as soon as possible

Duties and Responsibilities:

• Independently attend to Debt Collection, Sectional Title Levy Collection and Litigation matters for law firm
• Manage own diary on Legal Practice Management system
• Drafting of pleadings and correspondence, check that pleadings are drafted correctly and are factually correct before they go out to courts and / or to Sheriffs and sign off on documents
• Manage electronic emails and attending to queries from Clients and / or debtors in a timely manner
• Debit fees and disbursements on Legal Practice Management system
• Attending to legal research on an ad hoc basis as and when requested
• Appearing in court to move applications, run trials and / or liaise with Magistrates or judges where necessary
• Drawing of pleadings, letters and / or any other documents that are required or requested
• Consult with clients, colleagues and Counsel

Salary: R20 000 – R30 000 gross (Depending on relevant post admission experience).

We are looking for Debt Collection Agents for our Head Office in Rosebank! A leading global provider of vehicle telematics, Cartrack is firmly rooted in the belief of being service-centric. It allows us to offer best-in-class quality and financial satisfaction, no matter the size of your fleet or the price of your car. Our proprietary in-house technology provides the best intelligent, actionable data to fleet operators and security for all vehicle owners - across 23 countries over 5 continents.

We have a great opportunity for Debt Collection Agents to join our team where you will be responsible for the recovery of outstanding payments from debtors. In this role, your duties will include communicating with customers via telephone, negotiating payment plans with debtors, and enacting payment plans that eliminate debt.

Key responsibilities:

• Collaborating on debt collection efforts with Accounts, Sales, and the Legal Department.
• Negotiating settlements to receive payment on a certain percentage of the debt.
• Preventing repeated payment delinquency by negotiating manageable debt payments.

Requirements:

• At least 2 years debt collection experience.
• Exceptional ability to communicate with debtors to negotiate debt payment plans.
• Exceptional recordkeeping and interpersonal skills.
• Completed Matric.

Join to apply for the Debt collection agent (SA) role at Parcelhero

Join to apply for the Debt collection agent (SA) role at Parcelhero

This range is provided by Parcelhero. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

ZAR325,000.00/yr - ZAR375,000.00/yr

ParcelHero is one of the UK’s biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we’re a technology-driven company that’s going places, delivering innovative solutions to ensure exceptional customer care. As a forward-thinking and dynamic business, we offer excellent career growth opportunities.

In 2025, we will be rolling out worldwide our new TMS (Transport management solution) Parcelhero Pro, which enables retailers to pay a monthly subscription to centralise all orders and ship on their own carrier accounts using our cutting-edge shipping platform.

At ParcelHero, we foster a collaborative and innovative culture where every team member's voice matters. We're a fast-paced, remote-first company that values initiative, adaptability, and a strong sense of ownership. If you're someone who thrives in a dynamic, ambitious, and forward-thinking team, you’ll fit right in with us.

The role

We are seeking an enthusiastic, highly motivated Senior Debt Collector experienced in collecting consumer and small‑business (SMB) debts. You’ll contact customers regarding outstanding balances related to parcel deliveries—an emotive context that demands empathy, persuasion, and calm under pressure. You’ll negotiate full payment or sustainable payment plans, perform lawful skip‑tracing when contact data is invalid, and prepare/review pre‑legal documentation for court action when required.

Mission: Recover cash quickly and fairly while preserving brand reputation and customer relationships.

Key Responsibilities

Portfolio ownership: Manage a rolling book of consumer & SMB accounts; prioritise by age, balance, risk, and dispute status.

Contact & negotiation: Reach debtors via phone, SMS, email, and letters; use consultative negotiation to agree payment in full or a compliant instalment plan.

Emotive case handling: Defuse irate customers linked to delivery issues (loss, delay, damage); separate service complaints from debt obligations; escalate legitimate service failures for remediation/credits.

Skip‑tracing: Lawfully locate debtors when numbers/addresses are invalid (open‑source checks, directories, credit‑referencing data available to the company); verify identity before discussing account details.

Dispute resolution: Log, triage, and resolve disputes; gather evidence (proof of delivery, timestamps, photo confirmation, carrier notes) to close disputes and proceed to collection.

Pre‑legal workflow: Draft/review pre‑action notices, statements of account, call notes, and evidence bundles; liaise with internal legal/admin and external counsel; track deadlines.

Compliance & conduct: Follow applicable debt collection, consumer protection, anti‑harassment, and data‑privacy rules for the operating country; adhere to call‑attempt/time‑of‑day limits and disclosure scripts.

Reporting & hygiene: Keep CRM/collections system up to date; log every attempt/contact/outcome; forecast cash; flag systemic reasons for non‑payment.

Continuous improvement: A/B test scripts, contact cadences, and settlement offers; feed insights to Finance, Ops, and Customer Service.

Required Experience

4–7+ years in consumer and/or SMB collections, ideally within eCommerce, logistics, delivery, or utilities/telecoms/fin‑services.

Demonstrated success meeting cash collected , PTP→kept (promise‑to‑pay kept), and days‑to‑collect targets.

Skilled in high‑volume outbound calling with excellent written follow‑ups (SMS/email/letters).

Hands‑on with a collections CRM, dialer/VoIP, payment gateways, and basic spreadsheets.

Comfortable preparing pre‑legal packs and collaborating with legal administrators/counsel.

Nice to have: Experience across multiple jurisdictions; multilingual; prior chargeback/dispute handling; knowledge of courier/carrier operations.

Skills And Competencies

• At least one years of experience collecting consumer debt
• At least 5 years experience collecting business debt
• Persuasive negotiator with tact and resilience; balances firmness with empathy
• De‑escalation mastery: active listening, labeling emotions, reframing, and solutioning
• Process‑driven: disciplined follow‑up, meticulous notes, and evidence capture
• Data‑literate: reads dunning reports, cohorts, and contact‑strategy results; iterates
• Integrity & compliance first mindset; protects customer data and brand
  
  
  

• 8:30am to 5pm Mon-Fri (GMT)
• 15 days holiday per year
• You work as a contractor and are responsible for your own tax
• You need a min 20 MB broadband line, and your own PC/Laptop and headset
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Accounting/Auditing and Finance
• Industries Truck Transportation

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Johannesburg, Gauteng, South Africa 1 month ago

Johannesburg, Gauteng, South Africa 3 months ago

Durban, KwaZulu-Natal, South Africa 3 months ago

Bloemfontein, Free State, South Africa 3 months ago

Cape Town, Western Cape, South Africa 3 months ago

Soweto, Gauteng, South Africa 3 months ago

Pretoria, Gauteng, South Africa 3 months ago

East London, Eastern Cape, South Africa 3 months ago

George, Western Cape, South Africa 3 months ago

Johannesburg, Gauteng, South Africa $600.00-$00.00 2 months ago

Cape Town, Western Cape, South Africa 4 days ago

Benoni, Gauteng, South Africa 3 hours ago

Pretoria, Gauteng, South Africa 2 days ago

Pretoria, Gauteng, South Africa 2 weeks ago

Pretoria, Gauteng, South Africa 2 weeks ago

Pretoria, Gauteng, South Africa 1 month ago

Johannesburg, Gauteng, South Africa 600.00- 800.00 1 month ago

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ParcelHero is one of the UK’s biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we’re a technology-driven company that’s going places, delivering innovative solutions to ensure exceptional customer care. As a forward-thinking and dynamic business, we offer excellent career growth opportunities.

In 2025, we will be rolling out worldwide our new TMS (Transport management solution) Parcelhero Pro, which enables retailers to pay a monthly subscription to centralise all orders and ship on their own carrier accounts using our cutting-edge shipping platform.

At ParcelHero, we foster a collaborative and innovative culture where every team member's voice matters. We're a fast-paced, remote-first company that values initiative, adaptability, and a strong sense of ownership. If you're someone who thrives in a dynamic, ambitious, and forward-thinking team, you’ll fit right in with us.

The role

We are seeking an enthusiastic, highly motivated Senior Debt Collector experienced in collecting consumer and small‑business (SMB) debts. You’ll contact customers regarding outstanding balances related to parcel deliveries—an emotive context that demands empathy, persuasion, and calm under pressure. You’ll negotiate full payment or sustainable payment plans, perform lawful skip‑tracing when contact data is invalid, and prepare/review pre‑legal documentation for court action when required.

Mission: Recover cash quickly and fairly while preserving brand reputation and customer relationships.

Key Responsibilities

Portfolio ownership: Manage a rolling book of consumer & SMB accounts; prioritise by age, balance, risk, and dispute status.

Contact & negotiation: Reach debtors via phone, SMS, email, and letters; use consultative negotiation to agree payment in full or a compliant instalment plan.

Emotive case handling: Defuse irate customers linked to delivery issues (loss, delay, damage); separate service complaints from debt obligations; escalate legitimate service failures for remediation/credits.

Skip‑tracing: Lawfully locate debtors when numbers/addresses are invalid (open‑source checks, directories, credit‑referencing data available to the company); verify identity before discussing account details.

Dispute resolution: Log, triage, and resolve disputes; gather evidence (proof of delivery, timestamps, photo confirmation, carrier notes) to close disputes and proceed to collection.

Pre‑legal workflow: Draft/review pre‑action notices, statements of account, call notes, and evidence bundles; liaise with internal legal/admin and external counsel; track deadlines.

Compliance & conduct: Follow applicable debt collection, consumer protection, anti‑harassment, and data‑privacy rules for the operating country; adhere to call‑attempt/time‑of‑day limits and disclosure scripts.

Reporting & hygiene: Keep CRM/collections system up to date; log every attempt/contact/outcome; forecast cash; flag systemic reasons for non‑payment.

Continuous improvement: A/B test scripts, contact cadences, and settlement offers; feed insights to Finance, Ops, and Customer Service.

Required Experience

4–7+ years in consumer and/or SMB collections, ideally within eCommerce, logistics, delivery, or utilities/telecoms/fin‑services.

Demonstrated success meeting cash collected , PTP→kept (promise‑to‑pay kept), and days‑to‑collect targets.

Skilled in high‑volume outbound calling with excellent written follow‑ups (SMS/email/letters).

Hands‑on with a collections CRM, dialer/VoIP, payment gateways, and basic spreadsheets.

Comfortable preparing pre‑legal packs and collaborating with legal administrators/counsel.

Nice to have: Experience across multiple jurisdictions; multilingual; prior chargeback/dispute handling; knowledge of courier/carrier operations.

• At least one years of experience collecting consumer debt
• At least 5 years experience collecting business debt
• Persuasive negotiator with tact and resilience; balances firmness with empathy.
• De‑escalation mastery: active listening, labeling emotions, reframing, and solutioning.
• Process‑driven: disciplined follow‑up, meticulous notes, and evidence capture.
• Data‑literate: reads dunning reports, cohorts, and contact‑strategy results; iterates.
• Integrity & compliance first mindset; protects customer data and brand.

• 8:30am to 5pm Mon-Fri (GMT).
• 15 days holiday per year.
• You work as a contractor and are responsible for your own tax.
• You need a min 20 MB broadband line, and your own PC/Laptop and headset.

R325 000 - R375 000 a year

Job category: Others: IT and Telecommunication

Location: Johannesburg

Contract: Permanent

EE position: No

A leading global provider of vehicle telematics, Cartrack is firmly rooted in the belief of being service-centric. It allows us to offer best-in-class quality and financial satisfaction, no matter the size of your fleet or the price of your car. Our proprietary in-house technology provides the best intelligent, actionable data to fleet operators and security for all vehicle owners - across 23 countries over 5 continents.

We have a great opportunity for a seasoned Team Leader to join our Debt Collection department! You would be required to manage the day-to-day operation of the call centre and manage a team of 15 Debt Collections Agents. Experience in both early-stage collection and legal collections would be advantageous.

Key Responsibilities:

• Performance/ KPI Management
• Set targets
• Time Keeping
• Monitor Calls
• Coaching
• QA
• Application of IR policies and procedures
• Achieve desirable monthly targets
• Provide on the job training
• Generate reports daily, weekly and monthly
• At least 3 years Team Leader Collections experience
• Debt collection legal process
• Intermediate Excel Skills

Do you require help with the registration process?

We’re a world-leading smart mobility tech company with over 1,200,000 subscribers across 23 countries, and we’re looking for seasoned QA Agents to join our team in our head office in Rosebank!

An exciting opportunity exists for seasoned QA Agents to join our team. Key responsibilities include assessing call quality and behaviour for Call Centre Agents in the Debt Collection department by listening to live and recorded calls. You will also conduct necessary coaching with the aim to improve agents' performance, compliance, and legislative requirements. This is a role where your 2 years’ experience as a Quality Assurance Agent in debt collection will be valued.

DUTIES AND RESPONSIBILITIES

• Create scorecards providing accurate feedback
• Listening to and assessing calls
• Provide accurate feedback
• Report on any trends or patterns that may be occurring
• Filter information regarding non-compliance to Team Leader
• Document and maintain scorecard on all assessments conducted
• Ensure that you meet quantity and quality of calls listened to
• Random call audits when required
• Matric (Completed)
• Hands-on experience working in call center quality assurance or related roles
• Coaching experience within contact Centre
• Data analytics/reporting experience & exposure
• QA within debt collection space
• Strong administration skills and high attention to detail
• Ability to communicate on all levels
• Proactive, punctual, and reliable
• Well-presented and well-spoken
• Works effectively within a variety of situations
• Planning and organisational skills
• Understands the importance of confidentiality
• Ability to provide concise, well-written feedback
• Deadline-oriented and ability to work well under pressure