12 Recovery Agent jobs in South Africa

ABOUT THE ROLE

Are you a seasoned legal professional with a passion for results and a proven track record in debt recovery? We are looking for a
Debt Collection Attorney
with the experience, leadership, and strategic mindset to take our debt collection and legal recovery operations to the next level. This is a key leadership role with measurable targets to:

• Increase debt recovery by 15%
• Reduce recovery time by 20% — all within the first year

Who You Are:

• 10+ years in debt collection law
• Proven leader & team manager
• Skilled in court representation and litigation strategy
• Strong in stakeholder management
• Committed to compliance & performance excellence

Why Join Us?

• Strategic leadership opportunity
• High-performance, supportive environment
• Real impact from Day 1

What You'll Do:

• Represent clients in court proceedings and legal matters
• Lead and mentor a debt collection recovery team
• Drive strategies to improve recovery and turnaround times
• Manage key external relationships
• Oversee regulatory and internal compliance

This is a leadership role requiring demonstrated excellence in debt collection law and team management.
Only candidates with 10+ years of relevant experience and proven leadership capabilities will be considered.

SUBMIT YOUR CV

Cecilia Maronko – Human Resources Specialist

***Applications will only be accepted if submitted by email to the address provided.

We are looking for HARD COLLECTIONS DEBT COLLECTORS / SENIOR COLLECTIONS SPECIALISTS to be seconded to our client in Erasmuskloof. This role involves managing delinquent accounts that require assertive collection tactics. The successful candidates will be responsible for contacting customers, negotiating payment plans, and, when necessary, taking legal action to recover outstanding debts.

Key Responsibilities

1. Account Management: Identify, prioritize, and manage a portfolio of high-delinquency accounts.

2. Contact and Negotiation: Initiate contact with debtors via phone, email, and mail to secure payments and negotiate favourable payment terms or settlements.

3. Legal Compliance: Maintain up-to-date knowledge of all relevant federal, state, and local debt collection laws and regulations to ensure all actions are compliant.

4. Debtor Research: Investigate the financial circumstances of delinquent debtors to understand their ability to pay and identify any potential obstacles to repayment.

5. Record Keeping: Maintain detailed and accurate records of all communications and actions taken on each account, often using company software and databases.

6. Escalation: Coordinate with internal legal departments or external agencies to initiate legal recourse for accounts where other collection efforts have failed.

7. Problem Solving: Resolve customer complaints and discrepancies related to accounts.

8. Reporting: Provide regular updates on collection activities and account statuses to management.

Qualifications and Skills

1. Minimum Qualification: Relevant National Diploma / Advanced Certificate (NQF 6) in Finance/ Law/ Accounting.

2. Experience: 2-3 years Debt Collection experience on complex debt cases and proven track record in debt collection, especially with delinquent or hard-to-collect accounts.

3. Legal Knowledge: In-depth understanding of debt collection laws and regulations (e.g., Conduct of Council for Debt Collectors).

4. Negotiation: Excellent negotiation and conflict resolution skills to secure payments and payment plans.

5. Communication: Strong verbal and written communication skills for professional interaction with debtors and internal teams.

6. Analytical Skills: Ability to analyse financial data to make informed decisions and resolve account discrepancies.

7. Organizational Skills: Exceptional organizational skills, time management, and the ability to prioritize tasks effectively.

8. Tech Proficiency: Skill in using collections software, CRM systems, and standard office applications.

9. Resilience: High level of persistence, resilience, and patience when dealing with difficult situations and persistent debtors.

Please send your CV to

Job Type: Full-time

Pay: Up to R20 000,00 per month

Work Location: In person

We are looking for 6 Debt Collection Agents to join our high-performing collections team within a fast-paced debt recovery agency. You will be responsible for engaging with debtors across a range of diverse sectors to recover overdue debts while maintaining professionalism and regulatory compliance.

This role requires a confident communicator with strong negotiation skills, a focus on results, and the ability to work within a structured collections environment.

Key Responsibilities:

· Make outbound calls and handle inbound queries to recover overdue accounts on behalf of our clients.

· Negotiate repayment plans based on affordability and within client or regulatory parameters.

· Manage a portfolio of accounts efficiently using the in-house collections system.

· Record accurate notes of all debtor interactions and outcomes.

· Handle sensitive or vulnerable debtor situations with empathy and in line with company policy.

· Achieve individual and team collection targets, including cash collected, promise-to-pay rates, and call quality metrics.

· Liaise with internal teams (Client Services, Compliance, Legal) for account escalations or disputes.

· Support ad hoc projects, campaigns, or client-specific initiatives as required.

Skills & Experience:

· 2+ years' experience in a collections environment.

· Confident telephone manner with the ability to handle objections and negotiate effectively.

· Strong written and verbal communication skills.

· Able to work towards and exceed performance targets in a fast-paced environment.

· Proficient in using debt collection software and computer literate.

· Experience working on Excalibur Debt Collection Software

· Multilingual

· 25+ years of age

Key Attributes:

· Results-oriented with a proactive mindset.

· High level of integrity and professionalism.

· Empathetic and debtor-focused approach.

· Resilient and able to manage challenging conversations.

· Strong time management and organisational skills.

What We Offer:

· Base salary of R5000 plus commission

· Structured induction and ongoing training

· Opportunities for progression into senior roles or client account management

· Friendly, supportive, and target-focused environment

Job Type: Full-time

Pay: From R5 000,00 per month

Work Location: In person

OUTBOUND COLLECTIONS AGENT

Randburg, Johannesburg

Salary: Basic + Uncapped Commission

JOB ROLE

To contact debtors and negotiate payment on delinquent accounts while creating a sense of urgency on the payment thereof. Ensuring high level collections at all times within the set parameters of the Debt Collection Act ('DCA), National Credit Act ("NCA") and the Company policies and procedures.

REQUIREMENTS:

Minimum Matric qualification with Maths Literacy is mandatory.

Relevant tertiary qualification is an advantage.

Minimum 1 year as a Debt Collection Agent in an outbound call centre.

Currently unemployed

Proven ability to meet collection targets.

Analyse accounts and devise a collections strategy to resolve each case by collecting money due.

Good knowledge on the DCA and NCA.

COMPETENCIES & SKILLS

Computer Literate

Excellent verbal and written communication skills with great listening skills.

Outstanding telephone etiquette and interpersonal skills.

Good typing and accuracy skills.

Mathematical ability.

Strong negotiations skills with the ability to handle objections and be assertive when required.

Good general administration, planning and organizing, and time management skills.

Tenacious, with ability to work autonomously and take accountability.

Target driven and self-motivated.

Team player.

TO APPLY

Forward your CV and qualification copies (Note that applications without qualification certificates will be rejected.)

If you have not been contacted within 2 weeks, please consider your application as unsuccessful.

Job Type: Full-time

Pay: From R5 000,00 per month

Work Location: In person

Job description

Daly is seeking experienced Debt Recovery agents with a proven track record.

Requirements:

• Minimum 1 to 3 years debt collection/call centre experience
• 3 to 6 months proven track record of incentives
• Good command of the English language
• Highly motivated
• Matric Qualification
• Excellent Listening and verbal Communication skills.
• Customer centric attitude.
• Strong Communication skills (Negotiation and Objection Handling)
• Target Driven mind-set

What We Offer You:

• Basic Salary depending on proven track record
• Uncapped COMMISSION Structure
• Attendance Bonus
• Hybrid work (Performance Dependant)

PS: Shortlisted candidates that meet the criteria will be contacted only. Pay slips from previous or current employ are required for the interview process.

Job Types: Full-time, Permanent

Interested candidates to email

Job Types: Full-time, Permanent

Hours of Work: Monday - Friday 07h30 to 17h00/07h00 to 16:00 and 1 Saturday per month 08:00am to 13:00pm

Salary: From R per month + R400.00 Attendance Bonus

Please use the link below to apply.

Job Type: Full-time

Work Location: In person

Reporting to: Specialised Collections – Operations Manager

Location: Sandton, Johannesburg

JOB PURPOSE

We are seeking a results-driven and detail-oriented Corporate Debt Collection Consultant to join our Specialised Collections team. The successful candidate will be responsible for compiling comprehensive financial profiles of corporate debtors and associated parties, utilizing legal documentation and other sources. This role involves initiating and managing written and telephonic engagements with multiple stakeholders to negotiate payment arrangements on severely distressed corporate credit facilities.

KEY PEROFRMANCE AREA

As part of the Specialised Collections team, responsibilities include (but are not limited to):

• Managing assigned cases from initiation to resolution in a timely and efficient manner
• Conducting thorough debtor research and compiling accurate financial and legal case files
• Establishing right-party contact using a range of tools and resources
• Negotiating effective solutions for debt repayment or settlement
• Escalating complex cases for legal action where necessary
• Maximizing account conversion rates through strategic collections initiatives
• Performing various ad-hoc administrative and operational duties as required

REQUIREMENTS

• Minimum of 3 years' experience in debt collections or credit management
• Excellent written and verbal communication skills
• Strong understanding of juristic persons and corporate legal structures
• Previous experience within a banking or financial services environment (advantageous)
• Proficiency in MS Office (intermediate level)
• Competence in online and database-based research
• Familiarity with collections software/systems (advantageous)

SKILLS & ATTRIBUTES

• Self-motivated and results-oriented
• Excellent negotiation and persuasion skills
• Strong problem-solving and analytical abilities
• High attention to detail and accuracy
• Ability to maintain confidentiality and exercise sound judgment
• Effective interpersonal and communication skills across all levels
• Team-oriented with the ability to work independently and collaboratively
• Proactive and able to take full ownership of assigned responsibilities
• Inquisitive mindset with a drive to understand and resolve complex issues

REMUNERATION STRUCTURE

• A basic salary
• Commission earning potential
• Benefits at the full cost to the Employer;
• • Funeral Cover (at the full cost of the employer)
• Life Cover (at the full cost of the Employer)
• Disability Cover (at the full cost of the Employer)
• Medical Cover (at the full cost of the employer , after successful completion of the probation period)

WORKING HOURS:

You will be required to work a maximum of 45 hours per week.

Monday to Friday: You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management.

Saturdays: You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management.

This role offers an excellent opportunity to be part of a high-performance team focused on complex corporate recoveries within a dynamic and professional environment. If you meet the above requirements and are looking to advance your career in specialised collections, we encourage you to apply.

JOB PURPOSE:

To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance.

QUALIFICATIONS & EXPERIENCE REQUIREMENTS:

• Minimum Matric qualification is mandatory.
• Tertiary qualification or course in management is an advantage.
• At least 5 years' experience in a debt collection call center with minimum 2 years' leadership experience as a Team Manager/ Supervisor.
• Proven experience in handling IR procedures and performance improvement processes.
• Proficient in utilising reporting platforms.
• Good understanding of the Debt Collectors Act and POPIA regulations.
• Sound understanding of the DebiCheck process.
• Comprehensive knowledge of collections KPIs within the collections account delinquency life cycle.

KEY RESPONSIBILITIES:

• Lead and support a team of Debt Collection Agents to achieve daily, weekly, and monthly set targets.
• Monitor call quality and ensure compliance with company policies, the NCA, POPIA, and the Debt Collectors Act.
• Conduct performance reviews, coaching, and training to improve Agent productivity and skills.
• Manage team attendance, adherence, and discipline.
• Oversee daily operations, call flows, and system usage for optimal efficiency.
• Prepare and submit performance and productivity reports.
• Handle escalated debtor queries and ensure professional, ethical customer interactions.
• Identify process or performance issues and implement corrective actions.

COMPETENCIES AND SKILLS REQUIREMENTS:

• Ability to work under pressure
• Aptitude in decision-making and problem-solving
• Customer Centric
• Proficient in MS Office packages, especially Word and Excel
• Proven ability to meet targets and deadlines
• Strong leadership and coaching skills
• Strong values of curiosity, collaboration, entrepreneurial spirit, passion for winning and trustworthiness.
• Strong written and verbal communication skills
• Taking accountability and responsibility

If you have not been contacted within 2 weeks, please consider your application as unsuccessful.

Job Types: Full-time, Permanent

Pay: From R12 000,00 per month

Application Question(s):

• What is your salary expectation?
• How many years leadership experience do you have in a debt review call centre or financial services?

Work Location: In person

Job Purpose:

We are seeking a highly motivated and skilled High Value Agent – Field to join our Debt Collection team, specializing in municipal accounts. The ideal candidate will excel in managing collections for various municipal services, including property taxes, utility bills, and other local government fees. This role requires face-to-face interactions with residents to resolve outstanding debts, negotiate payment plans, and ensure compliance with municipal regulations and policies.

Key Responsibilities:

Field Collection:

• Conduct field visits to collect outstanding payments from clients or municipal accounts.
• Engage with clients in person to negotiate payment terms and resolve any issues related to overdue accounts.

Account Management:

• Maintain and manage a portfolio of accounts requiring collection.
• Track and record all interactions and payments, updating account records accordingly.

Communication and Negotiation:

• Communicate effectively with clients to understand their financial situation and negotiate feasible payment arrangements.
• Handle objections and disputes professionally to reach a satisfactory resolution.

Documentation and Reporting:

• Prepare and submit detailed reports on collection activities, including successes, challenges, and any significant observations.
• Accurately document all interactions, agreements, and transactions.

Compliance:

• Ensure all collection activities comply with legal regulations and company policies.
• Adhere to ethical standards and practices in all client interactions.
• Provide excellent customer service, maintaining a positive and professional demeanor at all times.
• Address client inquiries and concerns promptly and effectively.

Collaboration:

• Work closely with internal teams, such as accounting or legal departments, to ensure a smooth collection process.
• Share insights and feedback to help improve collection strategies and procedures.

Qualifications and Experience

• National Diploma/bachelor's degree in commerce, finance, economics, business management, operations management or related qualification.
• Minimum three years prior experience in debt collection, customer service and Call Centre or related work experience.

Why Register?

• Be considered for upcoming roles aligned to your skillset
• Gain visibility with our recruitment team for future projects
• Build a career in an organisation committed to innovation, quality, and data-driven decision-making

Disclaimer: This is a talent pool advertisement intended to build a database of potential candidates for future opportunities. Please note that submitting your CV does not guarantee immediate placement or response. Only candidates whose skills and experience align with specific role requirements will be contacted for screening and interviews. All applications will be treated confidentially and in line with the Protection of Personal Information Act (POPIA).

Job Type: Full-time

Work Location: In person

Purpose

Mtimandze Projects and Consulting has been appointed as a third party collector, collecting on behalf of SARS. We are therefore looking for a Debt Collection specialist who has been in the industry for over 4 years dealing with confidential information. A candidate who has previously worked at SARS or in a tax environment would be an added advantage.

Qualifications

The candidate needs to have a qualification in Law, Accounting or any other related field. (non-negotiable).

Skills

• Excalibur and Advanced Excel
• Good revenue enhancement and collection skills and/or strategies.
• Administrative
• Time Management
• Communication
• Negotiation
• Conflict resolution.

Job Responsibility

• Treat all information with high level of secrecy
• Negotiate payoff deadlines, settlements and payment plans with debtors owing SARS
• Load full comprehensive notes on Excalibur with regular account updates
• Make follow ups on payment arrangements
• Handle customers questions, queries or complaints effectively
• Keep abreadst with tax related developments to be able to handle debtors queries or educate debtors
• Meet set targets and deadlines
• Identify gaps in the system/processes and recommend solutions
• Build trust with debtors
• Update account status and database regularly
• Identify and recommend uncollectable accounts and accounts that must be handled over to legal
• Submit regular reports on the status of accounts and repayment progress

Job Type: Contract

Contract length: 12 months

Pay: R5 000,00 - R10 000,00 per month

Work Location: In person