489 Real Estate Coordinator jobs in South Africa
Real Estate Property Coordinator
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Purpose
Shell Downstream South Africa is a mature market with approximately 600 operational Mobility sites. The Mobility Network team has plans to high-grade the network with a balanced approach of optimizing the existing portfolio of sites and growing the network using different investment models. This role will play an important role in this journey to lead and support the operations and the strategic priorities of the Real Estate portfolio within the Mobility Network Development team, ensuring regulatory compliance, financial accuracy, asset optimisation, and seamless stakeholder coordination. This role is pivotal in embedding internal capability, driving operational continuity, and aligning property decisions with Mobility South Africa's broader ambitions.
Position Description - Accountabilities
Maintain GSAP and associated systems oversight with managing the full asset lifecycle from project creation, to capitalisation, and then write-offs, whilst ensuring data integrity and compliance within GSAP and associated systems.
Develop and implement control documents aligned with Shell's compliance standards and external regulations.
Work with Property Manager to lead internal audits and ensure readiness for external reviews.
Oversee Global Payment Requests (GPRs), FI invoices, C&P processes, vendor and AP accounts reconciliations, and legal and legislative payment processes.
Support Finance Capex, OPEX, and ARO planning, whilst also preparing and supporting the review of financial reports to support strategic decision-making.
Lead annual turnover audits across the head lease network, ensuring contractual obligations are met and financial reporting is accurate. Also supporting with monthly Sales Based Rental TriRiga process and with volume data requests from external stakeholders (landlords, SANRAL, valuers, etc).
Act as focal point for activities relating to zoning, subdivisions, consolidations, consent use, bond cancellations, servitude cancellations, and any other town planning activities.
Lead title deed endorsement projects to align property records with Shell's legal entity.
Support Property Manager with lease administration, renewals, site inspections, maintenance coordination, and vendor oversight.
Engage with landlords and tenants to ensure smooth operations and compliance.
Conduct network-wide performance reviews, identifying underutilised assets for divestment or repurposing, and drive landbank clean-up and title deed resolution.
Align property decisions with Shell's Network Value Maximisation (NVM) strategy.
Coordinate account activities and partner transitions. Foster collaboration with Shell's Real Estate partner and internal teams.
Act as a strategic bridge across Real Estate, Network Planning, Engineering, Finance, Sales & Ops, Environmental, SGW, and Legal to enable faster decision-making, improved data flow, and enhanced responsiveness.
Serve as Primary SharePoint Site Owner for the Mobility Network Development team, ensuring accurate documentation and knowledge sharing across the network. Also act as focal point for Real Estate Data Governance and Group Records Management, ensuring accuracy and accessibility of Real Estate data and records.
Position Description - Skills And Requirements
LAT (Leadership, Accountability, Teamwork) behaviors as well as Personal & Business skills will constitute the backbone of a successful Mobility organization. We are therefore looking for candidates with credibility (or proven willingness and capability to improve) and a good reputation in these areas. The candidate should have the following skills and requirements:
- Degree/Diploma in Real Estate/Property Management, Business Management, or related field.
- 5+ years of experience in Real Estate/property coordination, asset management, and finance operations.
- Experience with the Mobility Network landscape and its dynamics is essential.
- Highly numerate (analytical) & proficient with the Microsoft Office Suite, with Excel in particular.
- Proficiency with using GSAP, TriRiga lease administration system (or similar), SharePoint.
- Excellent stakeholder management skills with influencing without formal authority.
- Excellent communication skills, both verbal and written.
- Strategic mindset with attention to detail and operational agility.
- Strong track record in managing complex projects and dealing with ad hoc activities.
- Ability to work in a multi-cultural environment.
Position description -
Special Challenges
- A solution provider - demonstrates continuous improvement and proposes alternative solutions and is able to effectively influence and get stakeholder buy-in on the alternative solution.
- Able to analyze & interpret data within tight deadlines and then tabling recommendations for approval.
- Able to set & work with (conflicting) priorities and with various internal and external stakeholders.
Transaction Management Analyst
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About Ninety One:
Ninety One is South Africa's largest investment manager and the only one with a global presence. The firm has 22 offices across 15 countries on five continents and manages R3.4 trillion of assets on behalf of clients (as at 30 June 2025).
Established in Cape Town in 1991 as part of the Investec Group, Ninety One demerged and rebranded in 2020, becoming an independent firm dual-listed in London and Johannesburg.
Always an active manager, Ninety One today offers strategies across equities, fixed income, multi-asset and private markets to institutions, advisors and individual investors around the world.
About the team:
We are redefining how Private Credit operates combining institutional rigor with intelligent infrastructure to create a platform designed for scale, automation and transparency. As part of this shift, we are hiring a Transaction Management Analyst (Investment Monitoring) who will help rearchitect investment monitoring workflows to support the drive towards an AI-native, automation-enabled environment.
This is not a legacy middle-office role. Beyond core investment monitoring responsibilities like investment oversight and monitoring, you'll play an active role in redesigning key investment monitoring workflows to reduce manual inputs, embed automation and build more intelligent, forward-looking operational processes. In addition to investment oversight and monitoring, you will help build the foundation for intelligent client due diligence and reporting, ensuring investor deliverables that are timely, accurate and increasingly automated.
The Transaction Management Team is a dynamic global team embedded in Ninety One's global Private Markets platform with members in both London and Cape Town. The team focuses on the ongoing management/monitoring/reporting of our Private Market portfolios (like ). The Team works in close collaboration with various internal teams (Investment Management, Legal, ESG, Compliance, Fund Accounting and others). This is to ensure that all our Private Market investments across Africa, Latin America, Asia & Europe are appropriately managed/monitored. In addition, the team ensures that all reports and other contractual obligations owed to our clients (who are amongst the globe's top asset allocators and financial institutions) are professionally managed. Success in the role will involve executing on two key sets of related responsibilities with a primary focus on the investment monitoring elements.
In this role you will:
Investment Monitoring
- Act as contact point for all waivers, consents and amendments on relevant Private Market portfolio companies
- Liaise with legal and investment teams to ensure documentation, deal economics and cash movements are aligned
- Provide analysis of requests, synthesise relevant information and co-ordinate internal approvals/response to portfolio companies, keeping a record for audit/reporting purposes
- Monitor performance of portfolio companies against tracked covenants and obligations to provide financial/other information, flagging risks as appropriate
- Review key information provided by portfolio companies to assess any material change in circumstances
- Manage completion of conditions precedent in advance of disbursement of funds
- Coordinate end-to-end execution of private credit transactions, including pre-close tracking, funding logistics, settlement flow and post-close setup
- Ensure transaction milestones are visible, auditable and digitally captured for downstream workflows
- Establish and maintain AI-ready credit monitoring processes including structured tracking of covenants, reporting schedules and borrower obligations
- Build intelligent escalation paths for breaches, delays and data anomalies
- Assist in centralising structured data from counterparty reports, third-party systems, and internal trackers
- Source, aggregate and present relevant reportable information in format required by fund committees/boards, investors and management
- Collaborate with technology teams to automate recurring report generation and integrate live portfolio data
- Work with product and technology teams to rewire workflows reducing reliance on manual trackers and email chains
- Integrate intelligent tools (e.g. API-based feeds, workflow platforms, LLMs) into monitoring, notifications and lifecycle management
- Develop and maintain strong working relationships with the Investment, Legal, ESG, Compliance, Fund Accounting & other internal teams, facility agents and portfolio companies
Investment AML/KYC due diligence:
- Complete initial KYC due diligence on relevant Private Market portfolio companies (covers Infrastructure and Credit)
- Liaise with the Investment Team and portfolio companies/facility agents to understand the relevant corporate structure and retrieve outstanding documentation
- Manage all internal communication/coordination on KYC as well as quarterly external KYC reporting across Private Markets
- Responsible for annual KYC refreshes, PEP approval process and outgoing KYC requests across Private Markets
- Ensure funds are appropriately onboarded with facility agents in advance of investment
You should consider applying if you have:
- BCom LLB, CA (SA) or similar degree
- 2-3 years relevant work experience at a financial institution, bank, asset manager, development finance institution or professional services, law, accounting, consulting firm
- High accuracy in managing data flows and operational detail; fluency in Excel and modern data handling tools
- Mindset geared toward systems thinking, continuous improvement and spotting where automation should replace repetition
- Experience contributing to the design or rollout of operational tooling, dashboards, or automation layers
- Familiarity with AI tools or low-code/no-code automation frameworks
Some of the attributes we look for in a person:
- A client focused and collaborative approach
- Intellectual curiosity
- The ability to 'approach and own' and continuously look for opportunities to develop
- Driven by results
Transaction Management Specialist
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Job Description
To support in the execution of and management of financial transactions adhering to regulatory compliance and defined policies and procedures.
To play a crucial role in ensuring accurate deal booking and adherence to established processes within the organisation's Transaction Management function. Mitigate operational and reputational risk by validating the quality and accuracy of transaction data, ensuring alignment with regulatory requirements, and supporting effective risk management practices.
To collaborate with various stakeholders, including traders, risk management teams, and back-office processing functions, to uphold data integrity, streamline processes, and enhance the overall efficiency and accuracy of transaction management.
- Conduct detailed reviews of transaction data to identify discrepancies, verify completeness, and ensure data integrity within transaction systems, thus supporting reliable financial reporting.
- Engage in the due diligence process by compiling the necessary documentation and liaising with relevant advisors.
- Act as a key point of contact, addressing inquiries, providing updates, and ensuring a high level of service throughout the transaction process to maintain client satisfaction and trust.
- Monitor and ensure all transactions adhere to internal policies and external regulatory requirements, including KYC (Know Your Customer) and AML (Anti-Money Laundering) standards, to prevent legal and financial penalties.
- Assist in the execution of transactions, coordinating closing logistics, finalising documentation, and ensuring all procedural requirements are met for successful transaction completion.
- Validate that all transactions are booked accurately and in line with client instructions and regulatory requirements to minimise booking errors and reduce operational risk.
- Identify and flags any inconsistencies or irregularities in transaction data, escalating issues promptly to mitigate financial and reputational risk.
- Attend DCF's for all new deals and comment on Legal Agreements and ensure that the legal agreements can be operationalised.
- Engage with the Deal Team and the TM to ensure that deal intention is understood and that Transaction Management can provide the support required to implement the deal and conduct the ongoing maintenance required.
- Ensure processes are followed and backdate approval is required where necessary.
- Ensure New Deal implementation is approved according to Legals and the DCF.
- Reconcile transaction records across different systems to confirm data consistency and integrity across platforms.
- Participate in projects aimed at improving transaction management processes, focusing on automation, accuracy, and efficiency to enhance data quality standards.
- Communicate transaction data quality insights to internal stakeholders, including traders and risk managers, ensuring transparency and promoting proactive issue resolution.
- Develop and monitor key metrics for data quality within the transaction management function, ensuring consistent and quantifiable improvement.
- Identify and implement process improvements to enhance efficiency, accuracy, and client service in transaction management data quality, contributing to operational excellence.
- Track and report on transaction-related risks, collaborating with senior managers to develop and implement effective risk mitigation strategies.
- Collaborate with internal teams i.e., legal, compliance, credit, and operations to ensure cohesive and efficient transaction management.
- Engage in ongoing training and development activities to build expertise in transaction management
- Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies.
- Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement.
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
01/10/25
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Operations Head Transaction Management: Short-Term Lending
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Job Description
Dear Future Short-Term Lending Head,
RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact.
United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it's the magic of our people and culture that sets us apart.
Now, is the time to imagine your next move with South Africa's number one employer in Financial Services for 2025, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.
The Head of Short-Term Lending is a senior leadership role responsible for overseeing and managing the bank's short-term lending portfolio, including General Banking Facilities (GBF), Money Market (MM), Short-Term Loans, and Trade Loans.
The role requires strong technical expertise, a strategic mindset, and the ability to lead a team across both front-office origination and middle-office operations. This leader will be responsible for ensuring effective risk management, operational efficiency, and revenue growth while maintaining compliance with regulatory requirements.
Key Responsibilities
- Business Strategy & Growth - Capacity planning and capability management
- Define and execute the strategy for the short-term lending business in alignment with the bank's overall objectives and what is required to manage the capacity and volume.
- Develop and maintain strong relationships with corporate and institutional clients to enhance lending activities and understand the operations.
- Monitor market trends and competitor activities to identify opportunities for innovation.
- Product & Risk Management
- Oversee and manage the bank's short-term lending portfolio, ensuring prudent risk management and adherence to credit policies.
- Work closely with the credit and risk functions to establish appropriate credit frameworks and policies for short-term lending products.
- Ensure effective operations and scalability of the execution of the end to end operating model of STL products.
- Monitor and manage portfolio performance, identifying potential stress points and mitigating risks proactively.
- Operational Oversight (Including Middle Office Supervision)
- Ensure smooth coordination between front office lending teams and middle-office operations, ensuring accurate processing, monitoring, and reporting of loan transactions.
- Oversee loan booking, documentation, settlements, and post-trade processes to ensure efficiency and accuracy.
- Implement automation and process enhancements to improve operational effectiveness and reduce risk.
- Ensure full regulatory and internal compliance across all short-term lending activities.
- Leadership & Team Development
- Lead, mentor, and develop a team of lending professionals, fostering a high-performance and client-centric culture.
- Collaborate with other divisions, including risk, compliance, treasury teams, and technology, to ensure seamless execution of lending operations.
- Ensure continuous professional development for the team, equipping them with the skills and knowledge required to manage the evolving lending landscape.
Technical & Professional Requirements
- Technical Expertise
- In-depth knowledge of short-term lending products, including GBF, MM, trade finance loans, and short-term structured loans.
- Strong understanding of credit risk assessment, loan structuring, and pricing models.
- Knowledge of treasury, liquidity management, and capital markets in relation to short-term lending.
- Deep understanding of regulatory requirements for short-term lending and trade finance, ensuring compliance with Basel, IFRS 9, and local regulatory frameworks.
- Experience in middle-office functions, ensuring smooth loan administration, settlements, and risk controls.
- Leadership & Stakeholder Management
- Proven ability to lead and develop high-performing teams across front-office and middle-office functions.
- Strong interpersonal and negotiation skills, capable of managing complex client relationships.
- Ability to collaborate with senior executives and influence decision-making at the highest level.
- Experience in managing cross-functional projects, including digital transformation and automation initiatives.
You Will Be An Ideal Candidate If You
- have Bachelor's or Master's degree in Finance, Economics, Business Administration, or related fields.
- have 8-10 years of experience in short-term lending, corporate banking, or treasury operations, with at least 5 years in a leadership role.
- have experience with lending technology platforms, loan origination systems, and trade finance processing systems preferred.
- have strong analytical skills and ability to interpret financial and market data.
Key Success Metrics
- Growth and profitability of the short-term lending portfolio relative to capacity.
- Efficiency and accuracy of middle-office operations.
- Compliance with regulatory and risk management frameworks.
- Team performance, engagement, and development.
You Will Have Access To
- Opportunities to network and collaborate.
- Challenging Work.
- Opportunities to innovate.
This is a high-impact role requiring a leader with deep industry knowledge, operational expertise, and a strong strategic vision. The successful candidate will play a crucial role in shaping the bank's short-term lending strategy while ensuring excellence in execution.
Are you interested to take the step? We look forward to engaging with you further. Apply now
PostRMB
*Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. *
29/10/25
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Human Resource Coordinator – Real Estate Industry
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Are you passionate about people and building strong teams? Our established real estate company, based in Stellenbosch, is looking for a dynamic Human Resource Coordinator to join our team.
Key Responsibilities:
- Recruitment of new property practitioners and support staff
- Driving initiatives to retain and grow our current agent base
- Building strong relationships with team members across multiple offices
- Travelling between our branches
Minimum Requirements:
- Relevant qualification in Human Resources
- Proven track record in recruitment
- Must be fully bilingual (English & Afrikaans)
- Own reliable transport essential
- Strong people skills with the ability to engage, motivate, and retain top talent
What We Offer:
- Office-based role in Stellenbosch with some travel required
- Supportive and professional work environment
- Market-related salary, based on experience and performance against recruitment and retention targets
If you're a proactive, people-driven professional ready to make a difference in a growing real estate business, we'd love to hear from you
Job Type: Full-time
Pay: From R10 000,00 per month
Work Location: In person
Customer Service
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Job Description
What being a part of the Sigma Family means for you
Career development and opportunities to apply for internal promotions following your probationary period.
15 days holiday, with additional days accrued the longer you have been a part of the Sigma Family.
Monthly, Quarterly and Annual awards with marvelous prizes.
Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.
R1600 bonus for each friend that you refer to join the Sigma Family who passes probation.
Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
Discounted optional Medical Insurance.
Free and convenient transport options to make travelling a breeze.
Join communities and collaborate with your colleagues on our internal Social Media platform.
The opportunity to be a part of an equal, diverse and inclusive workplace - all amazing people are welcome in the Sigma Family.
What Your Day-to-Day will Look Like
You will be based in the vibrant town of Paarl, our offices offer an exciting opportunity for you to excel in a dynamic environment. This campaign focuses on both inbound and outbound collections, managing various back-office tasks, and handling general inquiries. As a key team member, you will respond to all calls with professionalism, courtesy, and friendliness, adhering closely to campaign guidelines, scripts, and systems.Efficiency is paramount as you manage customer contacts, consistently meeting or exceeding company expectations. Reporting directly to a Team Manager who began their journey as an advisor, you'll benefit from their firsthand experience and dedicated support. Your role will involve striving towards diverse Key Performance Indicators, ensuring both individual and team targets are achieved.If you're ready to thrive in a role that values initiative, teamwork, and commitment to customer satisfaction, this is the ideal opportunity for you. Join us in Paarl and contribute to our success story today
What Amazing People Will Bring to the Role
Join our dynamic team if you're passionate about delivering exceptional customer service With a Matric certificate and valuable experience in a BPO/UK call centre environment, your proficiency in English is top-notch. You're forward-thinking, always striving for excellence, and derive satisfaction from helping others with their challenges. Your outstanding listening skills, clear communication, and empathy make you adept at resolving customer queries and disputes confidently.
You thrive on embracing change and excel both independently and as a team player. Working towards KPIs motivates you, and you eagerly seek feedback to continually improve. Comprehensive training and ongoing coaching ensure your success and growth throughout your career.
While we value your existing skills, we're more interested in your eagerness to learn and your drive to excel. If you're ready to shine and possess the attributes we're looking for, this is the perfect place for you to thrive
Customer Service
Posted today
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Job Description
What being part of the Sigma Family means for you:
What being a part of the Sigma Family means for you
Career development and opportunities to apply for internal promotions following your probationary period.
15 days holiday, with additional days accrued the longer you have been a part of the Sigma Family.
Monthly, Quarterly and Annual awards with marvelous prizes.
- Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.
R1600 bonus for each friend that you refer to join the Sigma Family who passes probation.
Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
Discounted optional Medical Insurance.
Free and convenient transport options to make travelling a breeze.
Join communities and collaborate with your colleagues on our internal Social Media platform.
The opportunity to be a part of an equal, diverse and inclusive workplace – all amazing people are welcome in the Sigma Family.
A bit more about the Opportunity.:
What Your Day-to-Day will Look Like:
You will be based in the vibrant town of Paarl, our offices offer an exciting opportunity for you to excel in a dynamic environment. This campaign focuses on both inbound and outbound collections, managing various back-office tasks, and handling general inquiries. As a key team member, you will respond to all calls with professionalism, courtesy, and friendliness, adhering closely to campaign guidelines, scripts, and systems.Efficiency is paramount as you manage customer contacts, consistently meeting or exceeding company expectations. Reporting directly to a Team Manager who began their journey as an advisor, you'll benefit from their firsthand experience and dedicated support. Your role will involve striving towards diverse Key Performance Indicators, ensuring both individual and team targets are achieved.If you're ready to thrive in a role that values initiative, teamwork, and commitment to customer satisfaction, this is the ideal opportunity for you. Join us in Paarl and contribute to our success story today
What amazing People will bring to the role:
What Amazing People Will Bring to the Role:
Join our dynamic team if you're passionate about delivering exceptional customer service With a Matric certificate and valuable experience in a BPO/UK call centre environment, your proficiency in English is top-notch. You're forward-thinking, always striving for excellence, and derive satisfaction from helping others with their challenges. Your outstanding listening skills, clear communication, and empathy make you adept at resolving customer queries and disputes confidently.
You thrive on embracing change and excel both independently and as a team player. Working towards KPIs motivates you, and you eagerly seek feedback to continually improve. Comprehensive training and ongoing coaching ensure your success and growth throughout your career.
While we value your existing skills, we're more interested in your eagerness to learn and your drive to excel. If you're ready to shine and possess the attributes we're looking for, this is the perfect place for you to thrive
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Customer Service
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About us
The Created is a rapidly growing South African online jewellery company with a strong social media presence. We specialise in high-quality, waterproof, and tarnish-resistant pieces for everyday wear.
We operate across B2C, B2B, corporate gifting, and events.
Founded by Marlise, a qualified accountant who started the business while completing her articles, The Created began as a side hustle in a single garage. Today, it has grown into a full-time venture with a dedicated team of full-time employees and a warehouse in Stellenbosch.
We are driven by excellence in customer service, operational efficiency, and a people-first culture.
Rooted in Christian values, The Created is committed to building a business that reflects integrity, stewardship, and care - for our customers, our team, and our partners.
Responsibilities
Provide customer service via email, Instagram DMs, and WhatsApp Business
Receive and process online orders
Pack, ship, and perform quality control on products
Assist with general admin tasks and day-to-day responsibilities as needed
Requirements
Strong written communication skills
Computer literacy
Excellent organisational skills
Experience in customer service and/or Shopify would be beneficial
Personality / Culture Fit
Positive, "yes" mentality
Team player
Strong alignment with Christian values
We are rapidly growing and in the process of building and improving our systems. You will have the opportunity to play an active role in shaping how things are done. This is a dynamic position, with responsibilities that can change from week to week, so adaptability, initiative, and a willingness to grow with the business are essential.
Compensation
Market-related salary.
How to Apply
Contact Marlise at or send your CV to
Customer Service
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Company Description
LGC Standards is a division of LGC Group, the UK's designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers' analytical needs. We innovate and apply science in order to ensure the safety and integrity of services and products, in line with our vision of science for a safer world
Job Description
Job Description
Customer Service & Sales Executive (6-Month Contract):
We're on the lookout for a motivated, fast-learning professional with a proactive attitude and a strong customer focus to join our vibrant Customer Service team. This is a 6-month contract role ideal for someone who thrives in a dynamic, fast-paced environment, enjoys juggling multiple tasks, and is passionate about delivering outstanding service.
If that sounds like you, we'd be excited to connect
As a Customer Service & Sales Executive, you'll be the primary point of contact between LGC and our valued customers. Your role will be pivotal in ensuring smooth operations and outstanding service delivery. Key responsibilities include:
- Order Management:
Efficiently and accurately process customer orders.
- Customer Support:
Respond to customer inquiries with professionalism and clarity.
- Cross-Team Collaboration:
Coordinate with internal departments, suppliers, and clients to ensure seamless service delivery.
- Service Excellence:
Uphold and enhance LGC's reputation for quality and customer satisfaction.
Key responsibilities and accountabilities:
- To ensure that all methods of communication with internal and external contacts are handled with the utmost professionalism to project the high-quality image and standards provided by LGC.
- Ensure weekly follow-up on all customer quotations to maintain engagement and drive conversions
- To ensure that all customer orders received are entered correctly into the Pastel/ERP system on the day of receipt or within agreed timescales for order type and that the customer receives an email notification on release of the order.
- To provide help and advice to customers regarding their orders and ensure On Time In Full (OTIF) delivery targets are and customers informed of any delays in advance.
- To improve back-order management and up-dates to customers by monitoring and chasing Shipments and or suppliers on product delays.
- Communicating courteously with customers by telephone, email and Sales Force ensuring queries outside the remit of order entry.
- To be responsible for the daily management of Sales Force Cases ensuring tasks are dealt with and or raised to ensure response times are within agreed critical metric timescales.
- To register customer complaints by logging into the Service Cloud (or local) Complaint System and ensure the important metrics reporting is maintained, and issues raisedd to the Manager.
- To communicate closely with field sales personnel to ensure they are kept in the loop with matters arising regarding their customers and to provide customer feedback.
- Taking ownership of exceeding customer expectations based on customer needs
Qualifications
Qualifications
What We're Looking For
We're seeking a motivated and energetic individual with a strong foundation in both customer service and the scientific field. The ideal candidate will bring a genuine passion for delivering exceptional service, a sharp eye for detail, and the ability to maintain professionalism under pressure. If you thrive in dynamic, fast-paced environments and take pride in creating positive customer experiences, we'd love to hear from you.
Key skills & experience:
- Previous experience in a sales support or customer service environment
- Experience with order entry, and working with ERP/CRM systems. Pastel and Sales Force experience will be beneficial.
- Excellent written and verbal communication
- Thrives in high-pressure environments, maintaining focus and efficiency to meet deadlines and deliver quality results
- Proficient in handling high-pressure situations with efficiency and composure
- Strong IT skills: MS Office, Excel, Outlook, MS Teams
- Knowledge of ERP systems such as SAP, Oracle, SAGE, or Pastel
- Experience using Service Cloud/Sales Force or similar CRM tools
Essential:
- Valid Driver's License and own transport
- High school diploma or equivalent experience
Additional Information
ABOUT LGC:
LGC is a leading, global life science tools company, providing critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of meaningful tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers' products and workflows and are appreciated for their performance, quality, and range.
Our values
- PASSION
- CURIOSITY
- INTEGRITY
- BRILLIANCE
- RESPECT
Equal opportunities
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
For more information about LGC, please visit our website
#scienceforasaferworld
Customer Service
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Hiring: Customer Service & Admin (Bilingual) — Helderberg Basin
Own the switchboard. Drive orders. Orchestrate events.
You'll:
• Capture same-day orders (zero errors)
• Invoice within 30 mins of confirmation
• Route calls in <10s & log every lead
• Coordinate trade shows/reseller days
Must-haves:
• English & Afrikaans
• Helderberg-based
• Fast, accurate admin & pro phone manner
• CRM/invoicing/Sheets confidence
• Driver's licence & transport
Nice-to-haves:
4x4/overlanding passion; event experience
To Apply (no generic CVs)
: Please use the below link for more details on how to apply.
Applications will only be considered when the instructions have been followed.